HOW TO HANDLE ANGRY CUSTOMER/GUEST in a five star hotel or restaurant.

[@kalpla]

follow me on instagram for all latest updates by clicking the link below instagram.com/cvbioresume/ complaints are opportunities and not threats

[@neel604]

Sir congratulations for marriage life

[@viveksingh-sf6ye]

Hlo sir. M an IHM Lucknow 1st year student. Today i went to a cafe as a guest and the burger i orderes had a hair in it. I was not charged for the burger then, so is the right rhing to do or as a staff they could have offered something else. Also if the meal is prepaid as in case of buffets, what can be done if the guest didn't like something?

[@kalpla]

Offer any thg else only if the guest wants ,

[@subodhkhichar9620]

Sir please reply me Whats better AIHM Or IHM 🙂 I trust you 🙂

[@roykookie4237]

ѕιя му αgє 18 иσω ι'м ωσякιиg ιи ну∂єяαвα∂ нαвѕιgυ∂α ѕωαgαт gяαи∂ ι'м иσт ∂σιиg нσтєℓ мαиαgємєит вυт ι'м ѕтιℓℓ ωσякιиg ..

[@captainshaan9031]

Thanks sir aapne jo information di hai bahut hi acchi hai maine koi hotel management ki degree nhi li hai par 15 saal se mai hotel or restaurant me job krta hu. Iekin aapne jo information di hai waisa hi mai customer k saath behavior krta hu. Thanks

[@ryankhandagale1761]

what a smart way of handling a guest.....really helped

[@EntertainmentWorld-uc7is]

One of best way to handling costomer complaints in the hospitality... Thank Mishra Sir.

[@nibasghosh607]

Very good sir

[@journeywithshashi2464]

Thank you sir you look like a professional , I am working with a star restaurant and I learnt lot from you and I will follow your instruction..

[@shahidfaheem1211]

Best channel on hospitility management.

[@nirajpokhrel7487]

Same like our hilton heart formula H: Hear E: Empathize A: Apologize R: Respond T: Thank But still some time got fussy guest at my bar so irritating 😓

[@daylight4011]

last week a guest slaped me for no reason. stupid brat over drunk ...my serior and cullige saw that...this is so embression.

[@amitpathak7703]

Thanks bhaiya ji ... really it was quite helpful for me ....I m restaurant manager too ..and I used to face same situation .

[@bijaypal5490]

Sir I am a student of hospitality management and your videos help us to understand how the hotel industry is. ..and how we grow in this industry..for that thank you so much👏👏

[@pradipumbarkar1350]

Where are you doing hotel management?

[@bijaypal5490]

@@pradipumbarkar1350 kolkata

[@pradipumbarkar1350]

@@bijaypal5490 Name of college

[@bijaypal5490]

@@pradipumbarkar1350 nshm knowledge campus

[@pradipumbarkar1350]

@@bijaypal5490 thanks

[@riyanshriyanshi]

This video is useful for all those who working or wants to work in hotels industry. I like it thanku soo much sir

[@manoharahirwar727]

🎉

[@suparnarana8855]

Very good information...I am a 3 year student it's very important for me..

[@anilswain9960]

Thank you for teaching us how to handle the guest when he is so dissatisfy.

[@gyanusapkota1333]

superb sir... I'm from nepal and I've never missed your single video yet.. motivated sir

[@ily14323]

From where in Nepal ??

[@gyanusapkota1333]

@@ily14323 from butwal . where r u from

[@chefkailashpanwar2821]

Right Sir. . . Aapke video se hamesha kuch na kuch seekhene ko milta hi hai sir...

[@virenpatel8238]

What a great learning, it's life learning my friend.

[@Shivratrishort]

Tq Sir. Given me to information.. Best hospitality videos.. Nd this video helping my knowledge management course...

[@sorovlogs3740]

Thanks alot sir .... I am working as a captain last 5 year ...really it's happened more time with me ... It's true facts ..

[@govindvasu4014]

I like the way...your teaching style....thanks a lot...

[@Hoteliergyan]

“Hospitality is simply an opportunity to show love and care” - Julia Sugarbaker

[@balaramdas9993]

good morning sir u are good explain for customer handling. U are super.....thank you sir.

[@chinmaysomwanshi7538]

Beautifully explained sir Sir please keep making videos on practical experience of yours in your carrier

[@mahamadriyaz6929]

Wow sir suuper i have 6 years of experience in barista now working in bartender Sir pls make a video for how to atend higher lever position interviews. . . And heartly telling u thanks lot sir. . .

[@UltaPultaEarth]

Hi bro i am sunny singh from mumbai. Few days ago i just started to wwatch your videos which is related Hotel industry and it's helping me lots according knowledge of industry

[@padmaprintingpress6970]

watching from Bangladesh ...tnx bro learning so many thing from to u ....

[@jhagvlogs2928]

Lot's of thanks for understanding all chef

[@yashjoshi2466]

First view... Seriously tysm for ur video very much useful👍

[@Fit_LakshyaJoshi]

Hi Mr. Mishra, Very practical video & like the way u share your hospitality experience... I m in my final month of my MT programme with lemon tree organization... I hope we will get connect ASAP.

[@rajangaur3688]

bhai apna whatsapp no dedo plzzzzzzzzz

[@enushbaglari1588]

avi maine v naya Restaurant pe kaam sikh raha hu aur waiter v karta hu plus cashier. aapki video bohot helpful hai sir. Thank you

[@OMRANA-su3lo]

Very good guide by you very good information for fresher's in hotel industry one of the best channel for hotel line

[@sandiprathod7806]

Yes obviously you learnt it and you are doing such a great job so nice sir

[@KaLiMpOnGWaLa]

i learnt to many things from your video because i wanted to go the restaurent sector i have to learnt so many things before go to the restaurent thanks you so much sir

[@ghufrankhan5690]

Very good job you are doing. Exotic Excellent way to express your experience

[@Smarty01yt]

Sir you understand well. Like you sir. 😇😇

[@molshoybrubru9589]

Aapane bahut achcha sikhaya hai waiter kam karne logon Ko

[@siddharthatyagi2420]

Boht badiya sir .keep making these types of videos

[@prashantbhatyoutubechannel2524]

Thank you dear sir for mindblowing knowledge of service department 🙏❤️from nepal🇳🇵

[@Meen.K1919]

All videos are very useful, no one explain as you sir , very easy and understanding videos thank you 🙏

[@johnjosephswain9230]

Excellent..SUPERBLY handled..please keep on posting

[@deepak7972]

Ye sab humko college mai sikhaya tha but thankyou us time mene acche se nahi suna tha aab sab samaj aa gya

[@phaniprakash9279]

Sir very good, please make more vedios in complete f and b services. Thanks

[@bhashkarbohra1414]

Hi sir i m chef bhaskar firstly i would like to say big thank you for your helpful video which is very helpful for a hoteliers persons and thank you for sharing your skill, tricky, and experience its very helpful sir.

[@ramchef1764]

Thanks sir really it's very impressed to me This is Ramchef From jalandhar Punjab Currently doing my job as a Exe chef at The Regent park hotel jalandhar Punjab thanks again

[@indranilbasu7301]

Very very useful video Sir 👍👍👍☺️

[@rockbottom3025]

professional man hotel management real man Anant mishra

[@Mohitkumar-ql9kg]

Sir! You are awesome. Your words are so powerful...

[@ashokghadge1904]

Hii

[@R.sh02]

Can you make a separate video on pros & cons of doing hotel management from abroad ?

[@maababa9857]

Sir aap bohat ache se samjhate ho

[@dilshaddanish8806]

Hello sir my name is Danish aur Mai ek steward Hoon . aap na jis tarike se ye soup wala topick bataya please aage ke video Mai bhi aise bataye ....you are great sir I like it u and your videos sir

[@foodieshonaa6738]

Yes u r right ... We should handle

[@jitendargochhayat3452]

Thanks for your support....Mr Anand Mishra ji...

[@madansingh9405]

Nicely explained thank you so much

[@SaddamHussain-iy1yf]

Yes sir thanks for explain us

[@sajalgarg5887]

Sir thanks for upload that video This video is too much helpfull for Thank you so much

[@akhileshart901]

Thank u sir..... I faced that kind of problem...Many time

[@AnwarMalik-t7j]

Yor are right sir presently i m doing job in uae in catering company as a senior suparvisor mujhe ankur sir ne bataya tha jab maine delhi me ccd me pehli job ki thi unhone teach kiya tha anwar agar hospitality me career banana hi to to always try to fulfil customer requirements and make them friends give them more respect if you make them friends then everthink ill be ok your behavior should be good admit the mistake becoz cuatomer is always right bas 14 saal se is line me hu bas iskiye kabhi customer ko wrong dikhane ki koshiah nahi ki jaha aapne customer se dispute ki samjho khatam dimag ka use karo taqat ka nahi 100 me se 20 bande ayse milege ke aapko jhelna hai bhai bas apni galti mante raho thats it

[@KawsarAhmed-kp7cr]

you are right bro. Customers handling is most important.

[@vishalmandal2494]

Nice explain sir

[@ShibuKerketta]

This video is very helpful and thank you for update.

[@deesharmag6908]

Ur right sir ...tku so mch for giving advice ....tku tku so mch sir...ur great sir🙏🙏🙏🙏

[@ramanjariyal2211]

thnax for such kind of information sir. thanx a lot it should be very helpful for me in future . thanks again.

[@rajasoni8089]

Tq for your experience share with us

[@nakulnewar3477]

Awsm sir bohoti knowledgeable vdo

[@jeniyarai]

Amazing video sir thank you so much

[@surajhati1411]

Tq sir aapki video se bahat kuch sikhne ko milta hai

[@kunalchhabra7967]

Sir as always excellent video. Aur sir us case ke upar video banana jo apne bataya gun wala

[@goldythakur6354]

thanku sir aap ki aaj ees vedio se boht kuch sikhne ko mila.... that how to hndl the guest cplte

[@chandanagogoi2299]

I m a faculty at a hotel management Institute where I always give ur reference and share ur views

[@Bikashkumar-yx4mt]

Sir I'm your fan sir..How to taken order ke upar v ek vedio develop kariye sir..

[@sureshbabusekharan7093]

Is there any thumb rule for guest compensation? A guest laundry was damaged while ironing and demanded the full cost of the suit which was so expensive. Please guide me

[@TanveerAbbasOfficial-k2]

Really appreciate you for your knowledge.

[@syedmehboobhasan8174]

Thank you sir for this information because now i am working in UAE in hotel management ..

[@VIRAL24786]

Syed Syed Bhai bhai

[@kanakkeswani2617]

Sir mujhe aapse ek cheez puchni hai ki kya hm ki Training mai humse washrooms bhi saaf karate hai kya pls reply

[@syedmehboobhasan8174]

Ms kanak washroom clean karne ki responsiblety CLEANER ki hoti hai dear or rahi Baat training ki to ayesa kuch hota nahi hai .. Don't worry

[@kanakkeswani2617]

Thank u so much

[@syedmehboobhasan8174]

Your welcome and #MOVEON YOUR LIFE .

[@sarkarji960]

Wah, Good video to learn the Hospitality Mgmnt.

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[@Team_of_Traders_]

Thank you for sharing your experience

[@gauthamankit2020]

Bahut kuch seekhne ko mile vro 🎉🎉

[@ushathakkar9904]

Bohot acha sikhne mila he sir apse, thank you so much ❤️👍

[@onetake2617]

Excellent Video Sir Please make a video related to Lounges at the Airport, First class Lounge Services and Business Class Services. Thanks

[@MrMusti-yl7vd]

Very well explained thank you sooo much

[@saifuddinhossain2734]

Sir most clearly I understood that complementary or discount not a solution for permanantly. Sometimes we did this.

[@vikash_kumar7712]

Good video and spiking M.r Anand sir ....

[@sanketghude8581]

Handling guest complaints.. Thnq Sir

[@Lokeshlawaniya55]

Very informative video thanks for making this video.

[@ganesh4571]

Good job bro...please upload more vedio 😊👍👌👍👍👍

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[@dollydas8731]

Very nice 👍 I liked . really very good vedio.

[@pravatpalai4390]

Thanks for your valuable information about #how #to #handle #angryguest

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[@sundarkumar9052]

Thanks Mr. Aanand mishra for your guidance

[@rustamzaman8996]

Thanks bro very good way that you explain

[@mahendrakatariya2355]

Thank so much sir jii Apka vidio bhut bhut mst lga Phase help mi sir Your kichan cool full choice me

[@MandeepSingh-zg3sd]

Sir my self Mandeep Singh form Patiala Punjab. Am Graduate in arts. I doing work as waiter in marriage parties. I like ur videos.

[@ankitrana2551]

Nice Video Sir 👌👌👌

[@brijeshkumar3997]

Sir i want to know about service charges How it divide between employers

[@arshanalam6186]

Thank you sir preety usefull video appreciate your work sir I am appearing for NCHMCT jee 2019 plz wish me luck

[@mercifulpohrmen1895]

Good advice sir .I hope you will give more ideas

[@Helpanimal973]

Sir ap ki vdeo bahut acchi lgti h

[@mdnurjaman]

Very nice i learn so many things for your vedio

[@cramacedthetest2299]

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[@hiteshpegu4784]

Thanks a lot I like your videos

[@deepakbkkanchha1650]

thnk you bhai aapki vedio mujhe bahut achhi lagi...thank u once again

[@sohelakhtar9629]

Thanks sir for learning

[@sanjaynishad9648]

Thank U for best instructions

[@dotherightthing3005]

Mera Instagram pe bhi ek channel hai nahi sir mera Instagram pe bhi ek pg hai cvbioresume ke name se❤️. Thanks for making these kinds of video 😍😍

[@pujamaharana721]

Thanku so much sir.... mujhe bohot kuch sikhene mila sir🙏🙏🙏