Kano Model Basics | Definition, Overview, and Best Practices

[@aNicerPlace]

Excellent job Raquel - a good natural flow which is both visually and intellectually stimulating!

[@AmarMTV]

So, Kano is basically based on ROI where "return" is customer satisfaction. Also, Customer Satisfaction comes from Basic features, Excitement features, and Performance improvements.

[@kooltime8204]

Well-explained, short and clear!

[@sixsigmamania]

Hi. From my perspective, Kano model is more like approach or philosophy approaching customer. To understand musts and customer requirements, I use voice of customer tool. Is this also your approach?

[@mckinleynickerson8767]

Very informative and a great visual breakdown!

[@vijayanandg459]

Thank You very much for the excellent overview

[@otiba00000]

, you are the best

[@muskduh]

Thanks =)

[@Potencyfunction]

See you next time ya bye bye. Good luck with the axsis on execution and satisfaction grade for loyalty.