Keynote and discussion: Revealing secrets in designing people-centric services

This session will discuss the secrets of getting good at designing people-centric public services that work for their users. Factors for success such as skills, collaboration, and smart digital choices, must be developed and challenges such as legal compliance, limited user engagement or outdated technology need to be left behind.
Lou Downe - Founder, The School of Good Services, UK
Piret Hirv - Senior Expert, e-Governance Academy (moderator)