KICKR SNAP: Thru Axle Adapter Installation

[@erikknudsen4034]

You guys really need to make this trainer work out of the box by including adapters. This is an insane amount to spend just to make a common axle type work.

[@spencerrutherford1476]

the fact it came with 3 different power adapters for different continents but not common axle adapters is insane

[@danc1051]

Does this work with a trek emonda sl5? Agree this is utter madness

[@ericaanderson2264]

The adapters were a third of the price of the entire Kickr!! Insane!!

[@mirkoarnold]

Unbelievable that this adapter, which costs not more 10 dollars to produce is not included in a 600 dollar product. Greedy that's the only word I have for your company!!!

[@alanz3419]

How does the trainer grab the other side NOT shown? Seems like an important detail to be left out. Or Does the threads stick far out? Either way should have shown that.

[@lkhsv]

It’s not just “too tight to press it on”, it's more like it was cut from memory by eye at best.

[@mikemoore8515]

Not including the thruaxel adapter with the trainer is one thing, but then not including the allen wrenches for the job after forcing us to purchase three axels for a single bike is pretty lame. Big miss.

[@justinwise5152]

Set screw on the axel cap that needs to be removed came stripped so I can’t even get it off. 2.5mm Allen wrench is too big and 2mm is too small :(

[@roadeyerob]

I just dropped $115 CAN for this kit - total BS. To add insult to injury the wheel won't even center on the drum.

[@andrewjagels8484]

I agree that it's a complete rip-off to have to buy additional kit for an increasingly common axle arrangement. $115AU for three axles, two of which I'll never use. Big fail, Wahoo

[@st50156]

tight fit. it wont even go on my trainer. The hole is literally not large enough to slide this on. I have to send it back. So stupid.

[@larryfinke6133]

Would’ve been nice if you showed us how to actually put it on the trainer. And I echo many others regarding not including them when they are now commonplace, and then charging another $60?

[@alesek]

I've put an axle cap on. It was so tight that I followed your instructions. But now I don't know if I ever will be able to get it off.

[@ibilyy]

same. I followed instruction and it still did not go all the way in. Its working but will nto be able to remove cap

[@alesek]

If you find a solution let me know.

[@miladmzadeh]

Has anybody found a solution to this? I'm experiencing the same problem.

[@alesek]

​ @Milad Mohammadzadeh ​ @Ihor Bilyy I disassembled the kickr snap to get only the part from which I need to remove the axle cap. Then I used a bench vice, screwdriver, and a hammer. Put the screwdriver on an axle cap and strike it with a hammer a few times all around the axle cap. When the axle cap is off, you can drill a slightly bigger hole.

[@miladmzadeh]

@@alesek Thank you so much, and wow, you've gone to such length to make this work! Wahoo's manufacturing team should take a long, hard look at this! Charging +AU$100 for a simple thru-axle kit, and the end cap they've made has to be literally hammered out and machined again by the consumer to be able to fit properly! Have they ever tested this?!

[@flanderstf]

Wow. What a ripoff. Just trying to install Snap 2. I think greedy is an understatement , having to purchase an adapter at your inflated price will hopefully lead to grey market copies. $120AUD for a few bolt sand a nut. !!!!

[@alexben927]

Can you ride your bike outside with Wahoo adapter axle?

[@mathildeEffi]

Have the same question. Do you know it?

[@michaelc3416]

I JUST got my Kickr Snap and thru axle adapter kit. It looks pretty straight forward. BUT, there is no mention of the spacer, where it goes, or, since it is flat on one side and beveled on the other, what orientation it is to be installed in. As there is no installation guide available other than this video, it would have been nice for it to included more detail about when, where, and how to properly use the spacer. Fortunately, I'm mechanically inclined so will likely figure it out, but still... If you're going to produce an instructional video for your product, produce an INSTRUCTIONAL video, not just a short synapsis of the basics while leaving out important details....

[@j.scottmcgee2839]

Got may adapter. Easy installation...video very helpful. Yes, it would be nice if the thru axle adapter, even for a nominal fee, could be included in the Snap product...as most bike are equipped with a thru axle...otherwise, stoked to be getting on the trainer.

[@SH-mu5mb]

Kann ich den Snap auch mit einem Carbon Rahmen und einer 12×142mm Steckachse fahren?

[@mathildeEffi]

I'm a beginner and fairly new to the kickr snap and thru axle. Do I have to change the thru axle again for outdoor training or can it be Used outdoors, too. Have a cube axial ws pro bike...

[@Fonkemman]

Same question. Did you use it outdoors?

[@Schallie22]

After I installed the adapter, I can't remove the axle cap anymore to switch back, the screw won't get loose anymore 😔

[@miladmzadeh]

Have you found a solution to this yet? I'm experiencing the same problem.

[@Schallie22]

@@miladmzadeh I had to go to the bike store to remove it!

[@miladmzadeh]

@@Schallie22 thanks for letting me know! That’s crazy! Do you know how they did it? And did you ever manage to get to an easy solution to quickly switch between the quick release end cap and the thru axle end cap?

[@Schallie22]

@@miladmzadeh I didn't switched anymore after that. I told the poblem to the wahoo customer service and they have send a new cap. Now I have sold my Snap and bougt a reconditionned Wahoo Kickr Bike, very satisfied about it.

[@miladmzadeh]

@@Schallie22 Thanks! Yeah, I'm waiting for Wahoo support to come back to me with a solution. It's a bit crazy how they've designed this end cap! The reason I went for the snap is that we wanted to use it on 2 different bikes with different axles and cassettes, but this is making it impossible! Enjoy riding on your new Kickr :)

[@FuchsHorst]

Is there an adapter to install bikes with traditional ⅜" axels like single speeds and Shimano geared hub bikes for example Canyon Commuter 6?

[@araucaniad]

so every time i want to use the trainer I have to change out my rear axle, and then change it back when I want to go ride on the road again?

[@wahoofitness]

you can use your QR that is currently on your bike but it may get scratched or damaged depending on the QR material. Our is a steel QR.

[@michael1]

That's probably the best idea, yes. Mostly people who train indoors and outdoors at the same time are going to end up with a different bike on a direct drive trainer (or a smart bike) and a bike or three they ride outdoors. Otherwise, yes if you own 1 bike then you have to keep putting the bike on and off the trainer. The kickr snap, as a wheel on trainer, comes free with a lot of faffing around for that reason, axle swap, tyre inflation, tyre tension and spindown calibration. But it's kind of priced accordingly (excepting these thru-axle convertors) and otherwise works pretty well. The thing is, most of the problems with a wheel on trainer and swapping bikes, configuring them etc etc have been solved by other products. I believe it's cheaper to adapt and use a thru axle on the newer direct drive trainers. This probably isn't the trainer to get if you have a thru-axel bike in 202x (unless you buy it used and the seller includes the adapter)

[@mauriciovegam7170]

The price for this "accesories", in any brand like Tacx or Wahoo, are INSANE. But there is a basic reason why they don't put it in the trainer box. The bikes designers has they own bussines, and put so many differents types of axles and wheels, thats is almost impossible to know wich one use our new bike. Like always there is no standard in this industry, with many axles sizes, diameters and pitch. After been looking for months to use my Tacx Trainer, this was my perfect solution and also fit in another bike that never tought it could be used in my trainer, because it means to get a second thru Axle piece. NO WAY!

[@terranthegaint405]

Although I agree with not Including the Adapter in the main product, I don't agree with this blatant money grab, the adapter kit is so over priced. If I have to I will go out of my way to not buy a Wahoo product ever again!

[@crack1270]

Why wouldn't they include this WTF?

[@Randomusername2001]

Not including the adapter is why this will be the last wahoo product i ever buy

[@mauriciovegam7170]

I bought a Tacx Smart Flow. No axle through adapter either. In Chile, took me 5 months to get this Wahoo solution. For each size in original Tacx or Garmin adapter, (in my case 12x142 P1,0) the cost is the same for the Wahoo kit thats include 3 sizes.

[@montwrks]

I also think its ridiculous they don't include it with the trainer. They also don't include the HEX wrench with this $60 kit! So crazy because now I have to go out and BUY another TOOL!

[@wahoofitness]

If you have a thru axle bike then you would need a hex wrench to remove your wheel to change a flat, cassette, or other maintenance. This is not something unique to Wahoo or using your bike on a trainer.

[@BrainNY08]

@wahoo fitness right… i have a whole set of hex wrenches that work on my bike. Your instructions in this video say use 2.5 mm but the instructions in the box say 2mm which I don’t have in my set so now need to go buy another tool.

[@GeoffInfield]

​@@wahoofitness The thru bolt on my 2018 Propel has a removeable lever so no need for a hex key to remove the wheel. I managed to order the 3 bolts online as there are literally none in NZ, but 20% of RRP of the entire unit hurts! That said, they're not cheap to make but it'd be awesome if you could sell them individually as we just need to take our thru bolt to a hardware store to find out which pitch 12mm nut fits it to know which bolt to order. Thanks!

[@michael1]

@@wahoofitnessThis is bad customer service even if you feel frustrated seeing multiple complaints don't be a smartass, not the least because you are wrong in multiple ways here (a) Most thru axles tighten by hand because the thry axle has a lever on it not with a hex wrench (b) Even if he had a 6mm for his bike, he would still need a 2.5mm for the trainer side - and that is rarer, my hex wrench set I use for bike maintenance has 2mm, 3mm and 4mm. If I needed this adapter I'd need to buy a tool too. It's been three years but you owe the poster an apology or perhaps an assurance mister or miss smartass has left the company.

[@nelsonmunozh]

Is the shimano tiagra 10 speed hub compatible with this snap?

[@GeoffInfield]

Three years later.. I'm wondering why they didn't at least add a table of thru bolt dimensions they know about and offer to sell ONE BOLT.

[@carterstarr8732]

Not only is the kit overpriced, but I can't even complete the install. The 2mm (note, NOT 2.5) hex screw on the original Kickr Snap that must be loosened in order to install this kit is completely stuck. It's de-threaded 4 ends of 2 different hex keys with no progress. Good engineering could have prevented the need to even remove that piece (and, when spending $500 on an initial product and $60 on a mod kit they're selling, good engineering should be an expectation). I'm incredibly displeased with this.

[@viloino]

Exactly, you need 2mm hex for this, NOT 2.5!

[@MR-pv3mx]

I am having the same issue. Were you able to solve it? I even bought a new Allen wrench thinking the problem was with the tool bur this thing won’t come off. 😫 I guess I’ll be returning mine.

[@queennanny2159]

I am having this issue as well. Debating if this is even worth getting an extractor.

[@patricecharbonneau3432]

Tight fit!!?????? Seriously hitting it with a soft hammer right now. You have no idea how pissed I am right now. This is BS.

[@tmaxburch]

This video is much more informative on the thru-axle adapter install and bike setup: kzbin.info/www/bejne/qITZop-nls9rpLM

[@riverawynter]

Total BS that they sell this for $59

[@kerijacoby6417]

Simple but helpful video and the adapters work as expected. It's frustrating to read all of the unhelpful comments about the cost. That has nothing to do with this video and the benefit it provides. Do your research beforehand and if you don't like the price of the trainer and adapter don't buy it. How wasteful to include adapters with EVERY trainer when not everyone needs it. And then those who don't need it will complain they had to pay extra for something they don't need and will want the trainer at a lower price. Really, businesses can't please everyone.

[@andrewzhang1290]

But it’s 60 USD for something that costs almost nothing. So many bikes now use thru axles, almost all new bikes using discs, and to make a cycling product that attaches to your bike that doesn’t attach to half of the bikes around is dumb. Again, I see your point with the idea that people would complain about it being in the case and not using it, but it’s 60 dollars extra, and nowadays so many people use thru axles it’s honestly funny that they don’t include it. It isn’t about it just not being included, which is fine by me (although a little odd), but the fact that they charge more than 10% extra on a 500usd product just for an _adapter_

[@jackjackthompson5771]

@@andrewzhang1290 totally agree. This one piece alone is costing 60 and i just bought a trainer for 230, so basically its inflating my price massively. The girl didn’t get that most new bikes have thru axles because of the disc breaks so it’s basically like buying an expensive extra part for two new things to work. If it was 5-10 bucks, ok, and inconvenience, but 60-70 bucks is actual cash for using the brand new thing you just bought. Comments are warranted, its a money grab with the thraxle

[@carterstarr8732]

There are four different power adapters included in the box. Those are made with far rarer materials and cost far more to produce than a steel thru axle. C'mon now.

[@eraygo]

I really hate wahoo. This should of been fixed by now