KitchenAid KRFC704/604 Counter Depth Refrigerators Part 2

Part 2 of 2 of a brief presentation of the KitchenAid KRFC704/604 Counter Depth Refrigerators [KRFC704FPS, KRFC704FSS, KRFC704FBS & KRFC604FSS]
Here's Part 1 of this video:
• KitchenAid KRFC704/604...
Here's a link to my review of the Jennair version [JFFCC72EHL]
• JennAir JFFCC72EHL Cou...
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[@MrRicco39]

Wow he really slammed that door!

[@lastmanstanding6675]

Make sure you get the extended warranty. We purchased one three years ago and the compressor and evaporator both when out. It took eight months to get it repaired because of shipping.

[@atomicorang]

Shopping for new fridge and you really did great job to help me out... I’ll show her this. Thanks

[@theappliancereview]

I'm glad it helped!

[@nicholasgarcia7830]

Buy they warranty.... wasn’t too happy that it started messing up 3 months in

[@divamama6252]

Do you still like your refrigerator? Should I just keep looking for something else?

[@voicelover23]

I never thought I'd use "sexy" and "refrigerator" in the same sentence, but this is one sexy refrigerator!

[@awesomeguy7443]

It a money pit don’t do it

[@apb1236]

I’ve had this model for 3 years so far with no problems. I have a “Revision 01” model, so first redesign to fix some initial issues. Still known problems with this model, though. My tech who came out to check things over when I thought I had a problem adjusted some things and had a few pointers… He changed the defrost cycle interval to defrost more often per day to alleviate the rear panel/evaporator coil freezing issue. He advised that I spray a little bit of PAM cooking oil on the touch points of the bottom of the ice bin to keep the bin from freeze locking in place. You have to maintain the ice bin….if you are a low user of ice, dump the ice and defrost the built up ice in the bin cavities like once every 6 months. Oil the touch points with PAM and reinstall. Sometimes you may need to just break up the ice in the bin as well. Finally, he installed a pressure regulator on the incoming water line as the pressure is too high and causes leaks within the cabinet (resulting in water onthe floor and within the electronics). The water from the dispenser discharges slower but zero ice maker or water leak problems in 3 years. Been a fantastic fridge for me so far!

[@parmreehal4773]

Do you know how to change the defrost cycle? My fridge is delivering today, would like to get ahead of the problem.

[@apb1236]

I do not, unfortunately. The defrost settings are in the service menu accessible through the control panel inside the door. Any highly rated whirlpool tech in your area can probably adjust it for you. I’d have them adjust so as to not void your warranty. Better yet, don’t do anything now and monitor the unit’s performance. Your model likely is a couple of revisions newer than mine and the issues could actually be fixed now.

[@phillipjackson1628]

Hello, I'm looking into buying this refrigerator. Did you have any issues with the coils freezing up?

[@apb1236]

@@phillipjackson1628no, as of year 5, my unit is still truckin with zero issues. Just get the defrost setting changed from the default “efficiency” mode where it only defrosts when necessary to the “standard timed” defrost mode where it’ll defrost on a set schedule regardless of frost buildup. Follow my other instructions above and you shouldn’t have any problems.

[@rioborzeli147]

We have this fridge , only issue is when counter depth, the left door opens to far and hits wall. This can damage the steel door. We need a door stop . Is their one for this fridge?

[@aschenbeckm]

Can you post a video on how to program the Favorite Fill to the desired volume? Owners Manual is very poor.

[@michelle544]

Just got ours today. Some of the shelf mounts won’t flip up to move shelf. Suggestions??

[@Jmschnider]

I wish the kitchen aid fridge we are getting had the wood trim in it

[@michaelcoppedge5470]

We had ours delivered in March for a remodel project. Installation was 6 months later. The refrigerator part was DOA, freezer seem to work, no ice though. Service guy ordered up a bunch of parts and estimated 6 hours for the repair. He had to dismantle most of the unit. Turns out it was an evaporator leak, no freon. After they left it took 48+ hours for ice to appear, very few cubes even after 36 hours. The unit is very quiet, can't hear the ice drop. Hope the ice production picks up.

[@Klesk4000]

how is it now?

[@michaelcoppedge5470]

@@Klesk4000 Managed to get it replaced after 7 service calls and many thousands of dollars in parts. Freezer never did work. I believe the work order said 'Destroy'.

[@alom8892]

How do I fix the ice maker!

[@lindamclean4115]

My door alarm used to work and I cannot seem to get it to work again. HELP.

[@neillees2115]

The glass is *glued* to the plastic frame on the main shelves. Nice touch for a $4100 fridge. Be very careful not to let any food/drink drip residue as it will get into the crevice and down in between the glass-plastic sandwich and almost impossible to clean. If someone knows how to safely separate the glass from the plastic, i'd love to know how.

[@neen79]

👌🏾👌🏾👌🏾👌🏾👌🏾

[@ASAP_LARRY]

My lights went out, anyone know of a video to troubleshoot the lights ? Thanks !

[@michaelcoppedge5470]

Back to the drawing board. Had a puddle of water in front of the refrigerator this morning, on the newly refinished wood floors. Sometime during the night the freezer stopped freezing and the ice began to melt. The refrigerator still works but it is right at 32 degrees(set for 37). Service please...

[@theappliancereview]

Ugh. So how did they go about fixing the evap leak? Is that even possible?

[@michaelcoppedge5470]

@@theappliancereview They had to disassemble the refrigerator and freezer to replace the sealed? unit. Parts everywhere. Freezer and Refrigerator seem to be holding temperature (ice maker turned off). Don't trust it thought. Been on hold with Kitchenaid Customer Care for about 90 minutes to file a claim for the floors.

[@theappliancereview]

@@michaelcoppedge5470 you might be better off going through your home owner’s insurance to deal with the floors.

[@michaelcoppedge5470]

@@theappliancereview Finally got through, they documented everything and sent a claim form, going to try that first as my Insurance has a $1000 deductible...

[@theappliancereview]

Nice!

[@stevenjames6269]

Joe, is your fridge loud? Just had a brand new one installed and it has a devastatingly loud hum/buzz. Waiting for a service call to take a look. Based on some of the reviews I’ve seen, I’m not overly optimistic, just curious if your model is loud. Thanks!

[@theappliancereview]

Not particularly. I’m going to guess that the cooling fan might have been knocked out of alignment in shipping.

[@stevenjames6269]

@@theappliancereview thank you for the quick response. Fingers crossed it’s an easy fix!

[@theappliancereview]

@@stevenjames6269 FYI the JennAir refrigeration systems are supposedly a bit quieter than the KitchenAid versions due to additional sound dampening materials. You should ask the tech if there’s additional sounding deadening material in the JFFCC72EHL (JennAir’s version of this fridge). If so, is it something you could order and install???🤔

[@woodmeredo7453]

I just bought a brand new one and it has the exact same hum noise like you described. Did you end up fixing it? Was it an easy repair?

[@beelsbebeels]

@@woodmeredo7453 I did not end up fixing it. The retailer sent two repairmen and both said it was “normal”. By the time they actually came out to look at it, it had been months, and they would not approve a new unit saying it was inspected and working normally. Still crazy loud. My buddy has the same fridge and his is quiet. If I were you, I’d request a new unit and don’t let anyone tell you it’s normal

[@mannettepugh5482]

We just got this delivered…..after four hours the refrigerator temp is still at 78 degrees. Is this normal or do we have a problem other than our food in the ice chest is crying out for cold?

[@apb1236]

Could be in showroom mode where the lights are on but the compressor is not running. Make sure that’s not lit at the bottom of the control panel inside the door

[@gamerwhiz6847]

Nice review. Are the shelves adjustable?

[@theappliancereview]

You can make minor adjustments to the upper two shelves with the pegs.

[@gamerwhiz6847]

@@theappliancereview TU for that.

[@rainretribute9852]

How do you turn it off. No one can answer this simple and very important question.

[@bradl1982]

Is anyone happy with this fridge that has owned it long term? It seems like all I see are reviews saying it’s an expensive POS. I love the looks. I know this one is a few years old. Have any other manufactures stepped up to comparable interior looks?

[@NYKID10014]

It looks good but definitely a lemon! We’ve had so many problems. We are on our 3rd fridge, same model. They never could fix so it was replaced. They offered a refund, I regret not taking it.

[@markstender2081]

Cheapest plastic shelf supports known to man. Wish the SpaceX guy would make appliances!

[@NYKID10014]

I’ve had many problems with this model. I’m on my third fridge! The ice maker is a joke! I’ve had repair on that three times! It’s absurdly small for a fridge this size. No problems with our KITCHENAID stove or dishwasher. Ice maker replaced last year. Update: 11/15/22 Water started dripping from water dispenser. I turned water off. Next morning I hear a click going off every 2-3 minutes from fridge. Freezer dead. Freezer food melted. No repair can come until the day before Thanksgivings. I hate this refrigerator! Definitely a lemon. KITCHENAID does not care. Update: KitchenAid said it was the compressor. No parts available until Dec. 23! Looking into a Thermador, can’t take this 💩

[@jumpman2680]

They replaced the entire fridge twice for you? They sent me enough parts to rebuild this entire fridge twice over but wouldn't just replace it with a new one. Eventually they just gave us our money back. Yeah it all started with the ice maker issues. Fridge looks great but I'd take any other cheap side by side over this one any day.

[@misterjones30044]

@SEAN thanks for that as we've had the Kitchen Aid stove and dishwasher too which worked great🏳️‍🌈

[@NYKID10014]

Jump Man Yes! The first fridge worked for about 2 months then quit. They replaced it and that one never cooled so it was replaced. On my third one now and have had many problems with the ice machine, it has been serviced 7 times. On August 27, 2020 they replaced the ice machine. Working well now, however that service person dented the door! They are replacing the damaged door. It really has truly been a refrigerator nightmare! I would never buy KITCHENAID again!

[@gamerwhiz6847]

@@NYKID10014 Hope it's a breeze now.

[@NYKID10014]

@@gamerwhiz6847 Nope! Tuesday 11/15/22 started hearing a noise from fridge and then drip from dispenser. Freezer dead. Can’t get a repair person until day before Thanksgiving. Worst fridge ever!

[@julinhornjak6103]

I just bought one from my all accounts and I don’t have money for cleaning ladies. Hopefully it will work.

[@theappliancereview]

Just try and make sure the opening in your cabinetry allows for the proper airflow listed in their specifications. 😉

[@theappliancereview]

www.kitchenaid.com/content/dam/global/documents/201910/dimension-guide-w11375811-reva.pdf

[@theappliancereview]

So .25 inch above and roughly .25 inch on either side and 1 inch behind. I’d also suggest pulling it out every six months or so and vacuuming the ventilation louvres.

[@GSCannon]

My grandson touches the fridge stainless doors and you can see every fingerprint he puts on it.

[@theappliancereview]

Yeah. Stainless Steel is no bueno for dirty little fingers. 🫣

[@estelladelgado214]

How much

[@theappliancereview]

I’d check with your local independent wholesaler/retailer. IMHO, I think it’s better to support a local small business over a big box store or some place you’ve never heard of on the internet.

[@ernesthudaj2560]

Mine died after 6 years. Always froze over and stopped cooling. Never again.

[@theappliancereview]

That stinks… any idea what kind of airflow you had for the back, sides and top of the unit?

[@user-ey8bo8zc2s]

We've had the KRFC704SS model now for 6 years; first 5 years were great.......now, NOT so much. Keep having to have service out, started with icemaker failing. Each time Appliance Hospital (Kitchenaid recommended repair) come out, they advise it is a different part that needs replacing, charge profit on replacement part, plus a high labor fee. And then it does not solve the problem. So have to try again with a new part/repair costs. Has gotten out of hand, and no one really wants to help, just advise new part needed. We bought the entire kitchen suite to match; so feel doomed in needing to buy same or similar to keep kitchen cohesive. Had friends with the 604 model and encountered similar in same timeframe. Clearly not a well made product, too many issues even though it's "pretty" . Very disappointed with Kitchenaid, the model that they hype and the service we've rec'd.

[@theappliancereview]

Wow. Thank you for sharing!

[@jumpman2680]

DO NOT buy this fridge!!! It's a complete lemon and KitchenAid/Whirlpool knows it. They will eventually refund you the entire $4500 you spend and won't even want the lemon fridge back. I can't even give mine away at this point. Save yourself the trouble and expense of spoiled food and pick something else.

[@lizjackson2403]

Please let me know how you managed this? They are denying that I have a extended warranty, even though I showed proof, completely disregarding me. Do not buy anything Whirlpool, Kitchenaid, horrible.

[@NYKID10014]

Oh god trust I tried to get a refund! They would only give me extended warranty. Lucky because I’ve had serious ice machine problems. They replaced it August 2020 but service person dented the door! They will replace door, however I just want a WOLF ! Or anything not KITCHENAID! 😑

[@MinhLa]

Pos. Don't buy this. I have to get mine repaired twice already.

[@LulaPlays]

Printshield is 100% not exclusive to kitchen aid

[@theappliancereview]

Yeah… Probably just the name “Print Shield” not the finish.

[@kazukinakamura1110]

terrible ice box design. it gets stuck all the time.

[@theappliancereview]

Anything else that you particular dislike or like?

[@romina112778]

I have this fridge and it's been nothing but a money pit. It’s beautiful but it is a POS

[@theappliancereview]

How long have you had it?

[@awesomeguy7443]

@@theappliancereview2yrs still cools and make a noise goes away after away but I did notice ice in the back of the fridge so I’m guessing g it leaking water