Poor vs Great Customer Service - Telco Troubleshooting

[@minah647]

Acknowledgement, empathy, probing questions, rapport, resolution, self-help, and closing spiel from Candace is all great..

[@Simon272-k6n]

Ive been in the industry for 10years already but still watching your videos for my reference.

[@reynaldo_santos]

The second agent was very helpful , yeah she showed her emphaty and do her best as she can. Before she give up she and pass to service center she find many ways to make this problem solve and I love the way you speak and preach about words and intonation of sentences.. lovely Ms. Candace ❤❤❤❤

[@kimfaustino7919]

The support provided by Candace is absolutely effective because it doesn't sound like you are just following a script. It's more personal and while doing the call flow there was an emotion and setting up expectations of what to do next and what's in it for the customer to do it. That's why the customer was still participative to follow her instructions thought it was a bit annoying on the customer part because of the issue.

[@Kwestyon]

You put it quite eloquently.

[@rosepatchett6196]

@@Kwestyon I a small business that is growing rapidly and I need your help with a few questions how can I get in touch with you personally do you have an Instagram account?

[@elgrynelorevo5438]

😂😂😂phone is not powering ON, why would you advise for a HARD RESET 😂😂😂

[@jaysoncallo5718]

You can see how candace valued her customer. She's relaxed, friendly and very effective in assisting her customer. I think this video will help other people dealing with this kind of situation.

[@saltyt9683]

Empathy is really important. I learned that the hard way. Thanks for the video.

[@chellastation]

Listening to Candace call is a great example of awesome customer service. It is amazing how troubleshooting over the phone can help, even if the issue has to be handled by a repair shop. 📞

[@andys6139]

Hi from Greece. i was working in a call center and now I am in a different department where i do not have direct contact with customers. acknowledge others fellings helps improving my communication skills in general thank you for this video ❤❤❤❤

[@zerozero_one]

Thank you for this, please make some more content, your videos are very informative and entertaining. I also love all your English tips, so I'm hoping for more of those. I've been doing your tip, "mimicking other people" and you're the one I'm tryna copy. I see improvement in my communication skills by binge watching your videos. That's all~ thank you so much for your efforts.

[@cecillemirabete8043]

I have watched most of your uploaded video last year as I was planning to apply in callcenter I find it really helpful, di n nga lang ako natuloy sa pag apply :) mas magaling ka pa po ngayon :) I really admire how you speak napaka clear ng words and very fluent. keep on uploading more contents kc madami ka po tlga natutulungan . Thanks! Im a huge fan of yours :)

[@ryohiearizu1080]

This will be very helpful, proper use of empathy

[@arvinsenglishph2293]

Getting into a telco account is a legend for it's like rocket science, I hope you can make various scenarios not only the common ones coz I am planning to switch to call center and I am so scared of rejecting.

[@emmanuelcae]

Im totally watching your videos everyday since 2021, Maybe i love to learn with your lesson.

[@rheamatienzo9978]

Ma'am how to be you po? Kidding aside i really love to have how you speak spontaneous,clear,preciseand no fillers I like your voice its so nice to hear some content creator have irritating voice i end up not finishing their video

[@Kwestyon]

Thank you ♥️ but It's a prerecorded video so I had plenty of time to prepare. :)

I really enjoy this. I would like apply this to my chats. I hope we can have more rapport lessons as well to make the chats more personalized and genuine. Really enjoying your vids ❤

[@MoiraPraline]

I am Claire. I don’t work at a call center but I do take and make outbound calls as well. Here to become more like Candace😊

[@alvinmagtoto4483]

What is your work

[@MoiraPraline]

@@alvinmagtoto4483 insurance company

[@farlijeancrausus2700]

Your video is very helpful for me specially im preparing for my training this January 16 at Teleperformance under T-Mobile Account. Thankyouuuusomuch!!! ♥️♥️♥️

[@markgabilo4177]

I love your channel so much. It is so addictive. Can you do a mock call for the Food Delivery Account? Thank you so much and I hope more successful videos to come:)

[@Kwestyon]

Noted!

[@KelvinShowTV_]

Another beautiful video as you ❤!!!!!

[@filippavlek2882]

Thank you so much for your videos, I am taking a great benefit from them.

[@melshane862]

To all CSR in the country! Especially in Telco Account trained in programming and technical! Guys,,pls do not be bored and lazy to help cx especially when it comes to troubleshooting steps,,! Let's provide them with the best customer service to the best we can. It will not only justify our work but who we are as an employee, as a person willing to help and it will justify our work ethic..kase in my workplace queing tapos halos sa isang araw daming mga troubleshooting at napapagod na talaga sa paulit ulit na issue tapos yung ibang cx matanda na,, at di sila masyadong marunong mag navigate nang phone magiging 1hr or more yung call ang ginawa nng ibang agent nag hung up which is a big no no lalo na sa QA.

[@kszwomcszkaszky3291]

It looks like a demon possessed you at the end of the comment.

[@pluggy86]

Love that you use the adjective "meh." Probably less than half the native English speakers in the world know that.

[@tobiascabrejas5154]

Cx: Who are making this new policies. It keeps changing and confusing me as a customer. Me (Agent): Corporate. Cx: Of course

[@licmarthadiaz]

Thanks for your videos they are very helpful. Blessings!

[@krystalclairemarimon7020]

Candace has the ability to stablish good relationship to the costumer.

[@ArtAguaron]

Hi thanks for this video what can you recommend to study about this acc.?

[@jhanellealmodal0805]

Very helpful talaga ang mga videos madam!!! Loveyouuuu fr💗✨👏

[@johnros7244]

"babye" your voice 🥺, Haha anyways thankyou for making thus video!

[@angeleilobidosmancao9547]

May i know what is the best account comcast or healthcare?

[@jennelynbanaag3347]

Thank you so much for this! It gained me more knowledge.

[@palestinevenezia1964]

I'm starting next week, this video is very helpful 🩷🩷 I struggled a lot with talking to customers, I had a few dsat in my previous job :((

[@melshane862]

Grabe i rate ur call RS,RFT, =100👏👏👏👏 NPS=10👏👏👏👏👏👏 MINSAN TALAGA KAPAG DI KO NA PROVIDE ANG GANITONG CUSTOMER SERVICE PARANG NA DI DISCOURAGE AKO SA TRABAHO KO. THAT'S WHY I LEFT LAST 2 MONTHS AGO. I mean it's not like I'm a quitter but I need to develop my skills and knowledge deeper and when I get back again,,l'll be more effective and efficient as an agent.🤧

[@yourkitchen9415]

Been watching your posts for a week now and i think it's really helpful. Im a newbie in the call center,im gonna start soon.i'll be handling retail account/ amazon.dont have any idea would u give a tutorial on how to handle retail account? Thank you♥️

[@Kwestyon]

Noted.

[@yourkitchen9415]

@@Kwestyon thank u po♥️♥️♥️

[@laura3619]

Excellent as always 👍

[@west2eastofficial]

This is my first time working in a BPO and landed into telco account. And I'm feeling exhausted already, can someone give me a tip on how can I continue? I love the company tho.

[@THEANIMECRIS]

How was it

[@samuelbandolajr7594]

To be honest, Telco account ang ayaw ko ma handle. Na overwhelmed account sa dami ng concern. Sinadya ko mali ang isagot sa exam ng T-Mobile para wag pumasa.🤭 If I may request can you make a video about "content moderator" account? ☺️☺️

[@palestinevenezia1964]

Same! While applying, I'm wishing na di ako sa telco matapat. It's very draining kahit anlaki ng incentives

[@samuelbandolajr7594]

@@palestinevenezia1964 Sa T-Mobile kasi 8 ang concern na pwede namin e handle. Tama ka Malaki nga daw incentive Jan sa Telco.🤭

[@indayandole3657]

Hello maam, im your new watcher here, and i really find your vids helpful as for me, new in the bpo industry and i really appreciate if u could make a mock call vid for a comcast account please 🥺 thanks in advance

[@hibiscae]

my spirit is claire but i must be candance lmao 😂

[@johanamunoz6304]

Hello, i liked this video it was helpful. could you create a mock course for Disney+ customer service? 🤔🙂

[@melshane862]

Omg it is really the way how it goes with me and the cx,,😂

[@riellecarlos2315]

Good morning, i wish you good return

[@latinboy18]

Un abrazo desde Colombia....honey!!!

[@cherryblossom8247]

hi..I love your accent..I wanna download some native speakers like you suggested in your other videos but instead I would love if you read a speach and that would be the one I would be downloading.😂😂

[@marfcastro682]

love this

[@cristacompesino1418]

Troubleshooting is hard esp if u know na service center lang ang kahahantungan matinding empath

[@princefx5699]

kung may graveyard shift, meron ding graveyard account 😂 and that is Telco pero in fairness mahahasa ka talaga.

[@newschaser6414]

Hahaha, are customers all so demanding now? 😂😂😂

[@ramilbanatao3112]

More Telco Account related contents po pleaseeeee ^ ^

[@Kwestyon]

Noted.

[@5spacesamazonialagos651]

Thank you

[@Leshy_]

I WANT TO RESIGN

[@cryptokise8458]

Hahaha buddy just keep it up

[@vanneseespanola8192]

Ako din pero marami pang bills mag resign na Ako pag end of the world

[@jimboyestrella4867]

1st. More videos PO 😘

[@vikramsingh-xp2dh]

Can you create some videos about sales

[@megdoria9885]

Maam sana makapag upload kapa po ng mga tungkol sa telco account hahaha thank you!

[@Kwestyon]

Okay, meron pa. :)

[@iftekharkhan7054]

Hi My name is Rico I Love your Videos 😘😍🥰

[@johnwestlizaire7623]

Thanks

[@SonOfZeus2076]

please let us see thabita radger? how does she look like

[@ericjohnsulla1531]

Iisa lang po sila. Thabita is Miss Kwestiyon. She's portraying 3 characters here.

[@SonOfZeus2076]

@@ericjohnsulla1531 thank you nevertheless I notice Thabita has a 100% usanian accent of a mature woman around her 40s, Kwesyon voce is sweeter and younger and she has some hispanic or asian accent though. Is it my imagination?

[@Kwestyon]

Oh with Tabitha, it's a staged recording so I can mimic the American accent better because she needs to be American. When speaking to the camera, it's more spontaneous so my mother tongue is definitely audible. And more so when not on camera 🤭 I slip back to my Bisaya accent. The next time I have to record Tabitha again, I find myself warming up my tongue and mouth to sound more American again. The struggle.

[@Kwestyon]

And her voice sounds deeper because i lower its pitch in post production.

[@SonOfZeus2076]

@@Kwestyon O my goodness, are-you serious? incredible.This is the most impressive voice play performance I have ever listened to in my whole life. I worked for a contact center called Sprint, Assurance Wireless also known as "the Obama phone" during 3 years. I heard Thabita's similar voices many times in many usanian women. Now I moved to human science. I am a philologist I speak 4 languages so I do appreciate this kinds of voice performance. I am also interested in astrology and I am leading an academical research on sexual racism in my country. May I ask what is your zodiac sign? you must have a tremendously talented mercury in your astral chart. Do you also sing? I said in previous comments that you seem to be a tremendously sexy petite woman, may I please ask how tall are you, if you don't mind? I guess you are about 1,43 centimeters of pure talent.

[@khielstv5]

Hi , can i have a request, can you make a mock call video , that you were the customer and we are the agent . Like a role play 🥰 please.

[@Kwestyon]

That means I'll have to go live. Soon! A month or two from now. Once I have a decent internet connection. The PLDT in Palawan is atrocious! Waiting for Starlink.

[@khielstv5]

@@Kwestyon looking forward to it ! 🥰 By the way . Thank you so much for your videos it helps me a lot ♥️

[@Spaceman416]

Based on only a few weeks of experience, this doesn't seem real to me. No matter how much you try to appease and suck up to them, some customers just make me want to blow my brains out right after a call. I'm seriously considering quitting. Idk how people can keep doing these jobs without breaking down mentally at some point. I guess im not fit for this job.

[@haizmulan365]

❤

[@wallasaeed7863]

Wow👏👏👏

[@haizmulan365]

❤

[@rodelioramonjr]

Financial account po Next

[@angelinebufete9263]

rapport is my weakness 😢

[@RaymondLacsaVlogs]

Health Care

[@arvinsenglishph2293]

wow!

[@Leshy_]

meh customer service is literally tenured idk what u guys on about

[@user-yu2lf1km3o]

❤❤❤❤❤❤

[@reynaldo_santos]

❤❤❤

[@jongski251]

wait lang, she said there might be somethings that dislodged inside so lets do hard reset? me: what?????! if there's something that got dislodged inside then thats a hardware problem, hard reset wont fix it coz its not a software. me as a tech support 🤯🤯🤯

[@rgchannel6218]

imagine all of agent have skills like this 💙💙💙 im not really that kind of person giving comment all the time but ilove it so i do now keep it up and continue inspires people regardless for those who are hired because we can still learn from it. sending lots of love 💚🩵❤️💙

[@ricksxie1941]

❤❤❤