Lawyer explains passengers' legal rights to refunds if Spirit flight is canceled

Attorney Dale Appell says it’s on passengers to know what rights they have when they make an airline reservation, when it comes to refunds and credits.
The U.S. Department of Transportation states you’re entitled to a refund if a flight is canceled -- whether due to mechanical errors, weather, or something else -- but when it comes to other expenses, it depends on the airline.
FOX 13 read through Spirit Airline’s "Contract of Carriage" to get the details. According to the contract, with "limited exceptions, the airline will not reimburse guests for flights they book on other carriers."
So if you rebook on Delta, Spirit is probably not picking up that tab. They also will not assume expenses, like hotesl and food, due to a cancelation. But it does say in the case of cancelation of their doing, if they can rebook you the next day, they may offer overnight hotel accommodations for non-local guests.
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[@jerrynadler2883]

We need passenger bill of rights! Airlines have long been getting away with very shady business practices.

[@billwalker7556]

FAA and DOT rules and regulations are followed by airlines. Nothing shady about it. Just uninformed passengers who inappropriately feel they are "entitled" to anything other than a seat and a safe flight. Passengers are not "entitled" to anything more.

[@billwalker7556]

Go to a car dealership and see what shady business practices are. Airlines follow Federal Laws and are in no way "shady". Just another person who knows nothing about the airline business which is extensively regulated by many Federal Agencies that airlines abide.

[@commonsense4207]

What would happen too me if I Sold 100 Cars too 100,000 People and Took there money 6 Months Prepaid took there $5,500,000,000.00 put there money too work for me for 6 months and Delivered only 100 Cars too 100 People What would happen too me? That's what the Airlines are doing!!.. if you or I Done this we would be in Prison for 10 years Min. and we would be Ordered too pay back not only in Full but with Interest for the 6 months I had the Money and for any Time it took for me too Repay them plus Interest until there Fully payed Back but NOT The Airlines they can Scam and Steal Billions Daily with NO Real Punishments for they are not a Person they are a Corporation and the Corporate will hide behind there Business so they are not hold Accountable Like you or I would be hold Accountable and given prison time for Scamming and Stealing.

[@13yelworC13]

Just avoid this Walmart-of-the-skies carrier

[@becky5937]

Lol

[@unaiagirregomezkorta7807]

U right

[@sincereiam]

I purchased a ticket on Spirit from LAX to SMF. They had a layover in Las Vegas. They told us that all the flights leaving that night were canceled. Luckily, I knew someone in Vegas. Long story short. I booked a flight with SWA the next day. Spirit told me I would get a refund. I paid $136.18 they refunded me $20.65. I will be taking them to court. Yes, I'm that PETTY when it comes to my hard-earned money.

[@hbrtoz7592]

How did it turn out. Its hard to win those cases

[@marcusbryant777]

I had my spirit flight cancelled in detroit Monday Aug 2nd and tuesday Aug 3rd and had to pay for a hotel both days then paid for a delta flight to finally get home to Atlanta. Spirit gave me my money back only for the flight and a $50 credit for a future flight. I will NEVER fly spirit again

[@commonsense4207]

What would happen too me if I Sold 100 Cars too 100,000 People and Took there money 6 Months Prepaid took there $5,500,000,000.00 put there money too work for me for 6 months and Delivered only 100 Cars too 100 People What would happen too me? That's what the Airlines are doing!!.. if you or I Done this we would be in Prison for 10 years Min. and we would be Ordered too pay back not only in Full but with Interest for the 6 months I had the Money and for any Time it took for me too Repay them plus Interest until there Fully payed Back but NOT The Airlines they can Scam and Steal Billions Daily with NO Real Punishments for they are not a Person they are a Corporation and the Corporate will hide behind there Business so they are not hold Accountable Like you or I would be hold Accountable and given prison time for Scamming and Stealing.

[@dawnsarrach6612]

This is obsurd. They shouldn't be allowed to rip people off.

[@juliaweber212]

Exactly

[@becky5937]

Question is how and what we can do about this even if we aren’t personally affected.

[@commonsense4207]

What would happen too me if I Sold 100 Cars too 100,000 People and Took there money 6 Months Prepaid took there $5,500,000,000.00 put there money too work for me for 6 months and Delivered only 100 Cars too 100 People What would happen too me? That's what the Airlines are doing!!.. if you or I Done this we would be in Prison for 10 years Min. and we would be Ordered too pay back not only in Full but with Interest for the 6 months I had the Money and for any Time it took for me too Repay them plus Interest until there Fully payed Back but NOT The Airlines they can Scam and Steal Billions Daily with NO Real Punishments for they are not a Person they are a Corporation and the Corporate will hide behind there Business so they are not hold Accountable Like you or I would be hold Accountable and given prison time for Scamming and Stealing.

[@Dwn2Race]

This is nothing but a money grab by Spirit. They had weeks and possibly over a month plus to plan but didn’t. 90% of passengers buys their tickets and paid in full way in advance.....

[@commonsense4207]

What would happen too me if I Sold 100 Cars too 100,000 People and Took there money 6 Months Prepaid took there $5,500,000,000.00 put there money too work for me for 6 months and Delivered only 100 Cars too 100 People What would happen too me? That's what the Airlines are doing!!.. if you or I Done this we would be in Prison for 10 years Min. and we would be Ordered too pay back not only in Full but with Interest for the 6 months I had the Money and for any Time it took for me too Repay them plus Interest until there Fully payed Back but NOT The Airlines they can Scam and Steal Billions Daily with NO Real Punishments for they are not a Person they are a Corporation and the Corporate will hide behind there Business so they are not hold Accountable Like you or I would be hold Accountable and given prison time for Scamming and Stealing.

[@sezmestreet2499]

You get a fight with each flight, aisle side seat and get you get to referee for free. TKO’s not guaranteed. Thank for flying with Don King

[@tarzanjane9592]

Lol.. true

[@shavonnemilan8352]

😂😂😂

[@marymurphy2164]

I was stranded in Orlando which was supposed to be just a layover. Most spirit air flights cancelled due to the computer update gone wrong. I had to stay overnight at a hotel plus pay for a separate spirit air ticket the next day to get home. So far, they have refused any compensation a week later. Never never again.

[@jeffbryan9612]

My wife and I just flew Spirit for the first and LAST time! What a cluster! After three delays and two cancellations, we drove home from Newark to Indy. Literally got the last one way car out of the airport car rental companies. Only positive thing was that I got to drive a Mazda CX5. Great car! Long story short, we literally got home one hour before our next day flight was supposed to leave Newark! Never again Spirit! I'll pay more up front. I know that's no guarantee but at least it won't be Spirit!

[@beachbayareajr455]

Bank refund takes 2-3 days.

[@billwalker7556]

FAA FEDERAL LAWS REGARDING DELAYS AND CANCELLATIONS: My flight is delayed - am I entitled to money or other compensation from the airline? No. There are no federal laws requiring airlines to provide passengers with money or other compensation when their flights are delayed. Each airline has its own policies about what it will do for delayed passengers. If your flight is experiencing a long delay, ask airline staff if they will pay for meals or a hotel room. While some airlines offer these amenities to passengers, others do not provide any amenities to stranded passengers If my flight is cancelled, is the airline required to provide me with a hotel room, cab fare, a food voucher, or reimbursement for any other non-airline ticket costs associated with my trip? No. Airlines are not required to provide passengers with money or other compensation for costs that fall outside of the cancelled airline ticket and fees tied directly to the airline ticket (such as baggage fees, seat upgrades, etc.) when flights are cancelled.

[@LadyVee82]

What right do you have to book Spirit?

[@billwalker7556]

"Contract of Carriage" is a legal document between passengers and airlines which you agree to those conditions as stated on this document. It mostly depends on how you approach airline employees. If you are nice and civil you will be more likely to receive some type of compensation or ammenties. Airline policies dictate what employees are allowed to offer. Stand in front of the counter cursing screaming and demanding will DEFINATELY get you Nothing. Should you continue to display this type behavior toward airline employees by being verbally/ physically abusive, AIRPORT police will be summoned and you will be removed from the area. Passengers do not dictate airline policies nor does demanding get you anything.

[@thisiscrazy8437]

F"""all that sound like a spirit employee.

[@jusme4142]

How they don’t approach you at all

[@commonsense4207]

What would happen too me if I Sold 100 Cars too 100,000 People and Took there money 6 Months Prepaid took there $5,500,000,000.00 put there money too work for me for 6 months and Delivered only 100 Cars too 100 People What would happen too me? That's what the Airlines are doing!!.. if you or I Done this we would be in Prison for 10 years Min. and we would be Ordered too pay back not only in Full but with Interest for the 6 months I had the Money and for any Time it took for me too Repay them plus Interest until there Fully payed Back but NOT The Airlines they can Scam and Steal Billions Daily with NO Real Punishments for they are not a Person they are a Corporation and the Corporate will hide behind there Business so they are not hold Accountable Like you or I would be hold Accountable and given prison time for Scamming and Stealing. These Legal Documents you have too Ask for or Look up it's not in Plan sight and in Such small Text you can't Read it. this is nothing but a Scam if it is not a Scam why can't I Sell something i don't have or will Never have and will not Fulfill in a Timely manner but these Airlines can too a Beat of Billions Daily in Fake Ticket Sales?

[@epope98]

there is federal law saying what you are entilted too.

[@BillyAlabama]

It’s time to see Ted Christie, CEO, at the front desk dealing with customers on a live feed. He clearly is ineffective behind the scenes. Put him in front of the customers and a camera. Now.

[@Great_Lakes_Discus]

Whos gunna put him there? Its his company rere. He can do whatever he wants

[@jamaalkareem7021]

This is better than watching CNN 😆

[@anonymoususer1824]

Who tf watches CNN???

[@mojojojo1095]

Boycott spirit !

[@tihspidtherekciltilc5469]

I've found that paying a little more pays off in the end. It's also nice not having people with hair hats practicing for Jerry Springer.

[@laurireid6761]

This happened to me yesterday because my aunt or grandmother decided to choose this stupid airline and she spented money on this and it was canceled and I demand a refund right now!

[@Mid.night1000rr]

Anyone who flys with Spirit Airlines 6days after this mess.. deserve to lose that refund 🤣😂 Not sure why anyone would want to risk flying with this company.

[@luciferrodriguez1389]

Good thing I don’t take that cheap ass flight 😌 I don’t got time for cancellation

[@PretentiousStuff]

Ain't nobody got time for dat

[@jayelee7558]

Yup go ahead and pay top dollar for the same service that could be delayed or canceled lol 😝

[@Patrick-yh5yd]

Take Greyhound with the ex felons and homel;ess!

[@lizkinnee8707]

no

[@fatlu1378]

Yellow means Caution

[@Jesse-ey5xd]

I blame cancel culture...

[@yurigo84]

The worse airline never again 😢

[@what2watchyt]

Hold them liable as well.

[@reginaldmartin6947]

The great white iron bird is the way to go down. Not up

[@kristinaisanaka]

Quit flying with Spirit

[@edwardchristopher6447]

Welcome to America and the land of corporate shenanigans.

[@jaimemartinez4971]

They have to refund and pay hotel and food expenses if it's not a god event, that's the rule.

[@billwalker7556]

Oh no. You could not be more wrong. According to Federal Law you are not entitled to anything. There is no such laws. Airlines ARE NOT required to pay hotel, food expenses. Another person who has no clue about the airline business and couldn't be more wrong. FAA and DOT RULES In the United States, airlines are not required to compensate passengers when flights are delayed or cancelled. If my flight is cancelled, is the airline required to provide me with a hotel room, cab fare, a food voucher, or reimbursement for any other non-airline ticket costs associated with my trip? No. Airlines are not required to provide passengers with money or other compensation for costs that fall outside of the cancelled airline ticket and fees tied directly to the airline ticket (such as baggage fees, seat upgrades, etc.) when flights are cancelled. Flight Delays My flight is delayed - am I entitled to money or other compensation from the airline? No. There are no federal laws requiring airlines to provide passengers with money or other compensation when their flights are delayed. Each airline has its own policies about what it will do for delayed passengers. If your flight is experiencing a long delay, ask airline staff if they will pay for meals or a hotel room. While some airlines offer these amenities to passengers, others do not provide any amenities to stranded passengers.

[@jaimemartinez4971]

@@billwalker7556 oh oh i was chairmen of health and safety for afa. You are wrong.

[@jaimemartinez4971]

@@billwalker7556 want to make a legal bet? Ias i said i was chairman of health and safety, if the airline is at fault they pay, if its your fault or a god event. Recognize god event? Then the traveler pays. And you can take that to the bank. What is your position at the airline, because i worked for american. 12 years of expierence in health and safety for afa. Let me know where you worked

[@jaimemartinez4971]

@@billwalker7556 so you say, what is your experience? Google? Grace us with pisitions held to see the relevance to your statements. Or cant say because you are a current employee. Answer this what labor law airlines work under?

[@billwalker7556]

@@jaimemartinez4971 You are the one who is completely wrong. Also, I am a ADA trained and certified Complaint Resolution Official as well as an FAA certified Ground Security Coordinator and Safety and Security Supervisor. None of which you are.

[@timchau727]

O WOW

[@UnkJo357]

Unethical spirit

[@nancyinthegarden3160]

When will anyone stick up for the regular consumer???? We need to stop flying these damn airlines!!! Boycott boycott boycott we have the MONOPOLY not the companies. If we don’t y or cruise, we’ll see everything change. Same for the TV programming. Cancel all these big companies that believe we need them. There are other transportation choices. Stay home until they get the message loud and clear!!! We’re not your pawns after this horrific year an half

[@kevinmuller5155]

Wearing a mask and taking it off as soon as you leave the building it’s like peeing in the pool And going to the other side of the pool

[@gsxr750dude]

how was riding that short bus to school when you went

[@BuckFidenMD4547]

Wearing a mask outside lets us know your mental status lol

[@MichaelB-od3xh]

This Jennifer Holton reporter is very unimpressive. She had to look down twice at her "notes" within the first 15 seconds of her live shot at the airport. i mean, she couldn't remember an easy intro like that? Awful.

[@tihspidtherekciltilc5469]

Maybe Joe can loan her a teleprompter and ear piece.

[@dustinm8800]

Can't hear much through the 😷 its unfortunate

[@laurenhall1070]

If you can afford to fly, meaning not just in means or money. You need to add afford time in days and a possible week of delays. This Pandemic is forcing the adjustments to it's new normals now. Like or dislike it, it's here!

[@jocounelis]

Let it be the lessons you have learned from covid mistakes!

[@billwalker7556]

He is completely wrong. FAA RULES In the United States, airlines are not required to compensate passengers when flights are delayed or cancelled. You are owed nothing. You may get vouchers, meal vouchers and rebooking but that is not required. Most airlines have different policies but FEDERAL LAW does not require airlines to compensate for delayed or cancelled flights. Don't believe this BS. This type erronous information causes passengers to inappropriately feel they are "entitled" to anything other than a seat and a safe flight. Nope. Federal Law clearly states you are entitled to Nothing for cancelled or delayed flights. Flight Delays My flight is delayed - am I entitled to money or other compensation from the airline? No. There are no federal laws requiring airlines to provide passengers with money or other compensation when their flights are delayed. Each airline has its own policies about what it will do for delayed passengers. If your flight is experiencing a long delay, ask airline staff if they will pay for meals or a hotel room. While some airlines offer these amenities to passengers, others do not provide any amenities to stranded passengers. If my flight is cancelled, is the airline required to provide me with a hotel room, cab fare, a food voucher, or reimbursement for any other non-airline ticket costs associated with my trip? No. Airlines are not required to provide passengers with money or other compensation for costs that fall outside of the cancelled airline ticket and fees tied directly to the airline ticket (such as baggage fees, seat upgrades, etc.) when flights are cancelled. In the United States, airlines are not required to compensate passengers when flights are delayed or cancelled. Compensation is required by U.S. law only when certain passengers are “bumped” from a flight that is oversold.

[@kellyhord2598]

Thanks for putting all of this in writing, but you’re not disagreeing with the video. You’re just repeating what he said.

[@alexisdiaz9774]

If you lose a flight, just flight another and that's it. So many complaints for nothing

[@epope98]

department of transportation says differantly look up Overbooked Flight Bumping Compensation

[@billwalker7556]

@@epope98 overbooking has nothing to do with cancelled or delayed flights. you are just another typical passenger that thinks they know the rules, policies and procedures but actually know nothing

[@billwalker7556]

@@epope98wrong!! overbooking is not cancelled or delayed flights you look it up

[@MARIAM-c1j8e]

كامرون هيرين