How a Process Improvement mindset helps you, your team, and your SOPs (with Examples)

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Are you and your team currently utilizing the Process Improvement Mindset? If not, that could be a real problem for your processes!
In this video, we're defining what a Process Improvement Mindset is, how to implement it with your team, and discussing a real-life example of what this approach and mindset look like in a real small business. Then, we're going over three possible ways to respond to this scenario.
00:00 Understanding Process Improvement (or Continuous Improvement) as a Mindset
00:51 2 Major Types of Process Improvement
01:55 What We'll Cover in this Video
02:35 Example of a process that needs to be improved
03:56 3 Ways to React to an Imperfect Process
04:15 Process is Gospel (Perfection Mindset)
05:45 People are Everything (People-Centric Mindset)
08:30 Process is Iterative (Process Improvement Mindset)
09:55 Benefit #1: Documenting Assumptions
10:03 Benefit #2: Blame to Process, Not the People
10:39 Benefit #3: Process is an investment that builds up
11:17 So, what IS a continuous improvement mindset?
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[@BeermanGamingHQ]

How geeky am I watching a video about process improvement on a Friday night? :) Also, trying to fix the process before any staff turnover highlights the issues, is the key but difficult to fix.

[@cjmartin1690]

Ha! Me too!

[@janineeastman3286]

Love this video. Getting the original process writers to realize something needs to change is difficult. Pushing up from the bottom. Very tiring.

[@LaylaPomper]

Geeks unite! 🤣🤓

[@LtFoodstamp]

Here on a Friday night as well. It's been in my watch list for awhile now. Tried watching some basic entertainment tv, but was bored. So here I am.

[@GordonJohansen]

I'm almost as bad. I watched it on a Sunday morning.

[@desireesilveiraobm]

It's Sunday, sitting in my balcony, watching my kid in the pool and listening to this video. Perfect weekend! 😄 Love the lesson about the snowball effect, making small changes as we move along. Have a lovely weekend all!

[@LaylaPomper]

Hey Desiree! That sounds like an incredible weekend! Thank you for sharing!

[@MohamedAshraf-er7yv]

Really inspirational :D

[@arefarefs]

In minute 9:55 you mentioned about Benefit #1: Documenting Assumptions How an employee can document additional assumptions about the current process? do you mean the company should allow in the first place by giving an edit/adding note access to process users, through the software they're using?

[@LaylaPomper]

If I'm understanding your questions correctly, then yes! 🙂

[@kakarote8]

Wow 🤩 really beautifully explained.. so clear n crisp. Thank you very much 😊

[@LaylaPomper]

So nice of you! I'm so glad it helped!

[@petercalvinatkinson]

Love the content Layla

[@LaylaPomper]

Thanks Peter! 🙂

[@andrepollock8977]

❤

[@M3a9m]

Hello there, I found this video very helpful in understanding, "how to approach a process for improvement". However, I'm really intrigued to know; 1. What are the technical terms (jargon as you mentioned) used to describe by the professionals in the industry for, a) "PAUSE & review the process & the SOPs" and b) "Let's just look at things as we go". Withal, is there any tutorial video you have already created on "A"? if YES, please share the link, & if NO, please consider making one? Thank you

[@LaylaPomper]

Typically you'll see things like "process audit" or "gap analysis" for A and "iteration" or "continuous improvement" for B. We don't yet have a video on A because I tend to live in the Land of B for our audience but I'll add it to our ideas list for the future! 🎉 Closest we currently have is this one (kzbin.info/www/bejne/baa6gnmKpbmfrrs) which, again, is pretty beginner-oriented.

[@LaylaPomper]

What are some easy ways you practice process improvement in your day-to-day? I'd love to hear it!

[@M3a9m]

Would it not be a good idea to create a "PROCESS" / "SOP" review fillable form available for any new joining employee to register his thoughts or assumptions in case of confusion with a reference to a particular portion or step of an SOP and share it with the process/ SoP creator or person in charge of systemization for his/ her review and input before making any further wrong or right assumptions of his/ her own? Thank you

[@mirahsan2]

But what if out managers consider good ideas just attacks on their ego? 😂

[@LaylaPomper]

😂 Then that's a WHOLE other video my friend!

[@LaylaPomper]

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