Lecture-14 | Cisco Jabber troubleshooting| Login Issues | Jabber Problem report tool | Part-1

[@saravanakumar8877]

This is a great videos, in fact all your videos are great, I would like to humbly request you to post Webex and control Hub related videos to understand and troubleshoot. Thank you

[@TechnicalVenture]

Sure buddy, I have posted few videos related to webex already. Please check out the playlist, i will try to add webex control hub related videos in detail as well.

[@generalstoreofentertainmen2852]

For one of our user, jabber gets disconnected in middle of call and then gets reconnected , please help me to understand which logs can provide information about the cause of jabber disconnection ?

[@princepatrick6985]

Where I can download that DNS Manager?

[@RohitKumar-km2ei]

Please tell us the complete process from cucm to android i made bot in cucm and i have to add jabber service in UC service please let us know

[@ВиталийОвчаренко-и1н]

The stages involved in troubleshooting login issues with Cisco Jabber are as follows: 1. Service discovery to identify the CUCM server to which Jabber must log in. 2. IM and Presence Login UI Error resolution, including checking for applicable Field Notices and setting services logs to DEBUG. 3. Rebooting the cluster if the issue persists. 4. Troubleshooting XMPP Login (IM and Presence Login) errors, focusing on communication with the server. 5. Checking for common end-user-related issues, such as incorrect login credentials or inability to communicate with the server. 6. Ensuring correct login procedures via the device of choice and recovering passwords if needed. 7. Troubleshooting the Cannot communicate with server error specifically for MRA via Cisco Expressway, assuming successful login from inside the corporate LAN.

[@akshaysuryawanshi8697]

our user are able to connect to jabber on open internet, but when they are on office network they get message " cannot communicate with server" what can be the issue , thank you in advance.

[@TechnicalVenture]

Check out my other video on Cisco Jabber Bootup Process , You will get your answer . Please find the below link - kzbin.info/www/bejne/eaaWpJ1vpM6AjdU

[@PawanYadav-fb9fw]

@@TechnicalVenture this video not working for me , please tell how can we confirm user the issue is not with jabber, in my case user is WFH and over VPN he /she face issue like frequent disconnet all day but same extension works fine at office system. want proper method to show other teams this is not issue with jabber , how can i do that .

[@RaviSharma-rs5hj]

Thanks a lot.

[@TechnicalVenture]

Your welcome buddy