Lee Haight - Roofer Vs. Insurance Adjuster: Large Loss Standoff

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Every contractor I know hates dealing with unreasonable adjusters. There is a special place in my heart for the "power trip" asshole adjuster. For almost 20 years I have been fighting insurance companies for the good guys. Going after the biggest jobs I've learned something about insurance companies. The bigger the claim the more they lie, cheat and steal from regular people.
Last year we were contracted with by an HOA to complete Hurricane Sally restoration. Their roof was ripped off, windows were damaged, and almost 70 units were uninhabitable. We have been battling an unreasonable adjuster and insurance company almost a year. Recently we had a big showdown on the job site to discuss damages and repairs.
I decided to film the interaction for the homeowners and to document the criminal behavior by the insurance company. Insurance adjusters try to bully contractors into submission and thats exactly what they tried to do to us .Property owners need a contractor that's not scared to fight that's armed with the right team. I had my attorney review all the footage and had to remove some of the footage.
Inside this KZbin you will get a chance to see how adjusters act when you fight fire with fire.
Sometimes the best way to get an adjuster to listen is to be nice and agreeable.
When they lie , cheat and steal you have to stand up for your clients right by doing whatever it takes. With Hurricanes brewing in the ocean now I am so pumped for the new season.
RRCA is looking for top performers who want to come work in the major leagues of roofing.
The best way to land how to land large loss deals is ride on our emergency response team.
Check out this brand new youtube for a chance to ride with me as I deal with an unfair and unreasonable adjuster.
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[@brandons5479]

I didn’t know that there was “beef” with contractors and inspectors like this. I found one video and now I can’t stop watching them. Lol

[@kyleholt839]

Same bro 🤣

[@enriquemendez1507]

Same .. the drama . . the Shakespearean stand offs... and best of all it's real and practical for anyone and everyone to know about these situations.

[@james_crook]

I’m a contractor, pretty much every claim is like this and you have to force them to pay what should be.

[@zanups5221]

Lmao me too

[@haydenblack5648]

Bro…. You wouldn’t believe how scummy the insurance company can be

[@JakePkz]

I fucking LOVE how uncomfortable you were making that guy. These people are used to showing up to stuff like this and taking charge of the situation and you completely flipped the script. Good for you.

[@zacharyrowe8667]

100% correct

[@aaronb4936]

I recently had my first ever experience with dealing with insurance for a hail damaged roof… the average person is not equipped to negotiate with these monsters, glad there are people like you out there holding their feet to the fire 🔥. Not all hero’s wear capes

[@LeeHaightYT]

Thanks bro I truly approved that . If you need help let me know . I have a very big company and extensive network .

[@aaronb4936]

@@LeeHaightYT I was very fortunate to be put in contact with gentleman that does the same kinda thing your doing here.. worked out very well in the end but just wanted to let you (and others doing this) know it’s appreciated. Definitely would have gotten nowhere by myself…. And I’m a reasonably competent/capable person, can’t imagine what they do to old people or just people that don’t know anything about it.

[@michaelperez3887]

Speak like you're the boss because your paying them. Use words like be that as it may, although what you say. However. surely you must understand, all these are words to not say but. Be assertive.

[@chanceadomeit4909]

Just imagin having a modified car and trying to explain to insurance that your car is worth more then what you bought it for. They never give you what your vehicle is actually worth.

[@jakebarrett2339]

Not really, just need to understand what unrepairable damage is......and it's simple. Won't lie though. This guy is pimpin. Knows his shit.

[@PunkMartyr]

This dude was a warrior for those families. Good on you bro. As someone too high in agreeableness and somewhat low in assertiveness (until the situation demands it) I respect you.

[@LeeHaightYT]

Thanks bro . I could’ve been more agreeable while making my point looking back . This guy is a criminal and liar so that doesn’t sit well . Thanks for your support

[@flash7308]

@@LeeHaightYT Respect man.

[@mikimiyazaki]

My best friends dad can help you, hes a famous guy on social media etc. His name is Jordan Peterson. Look him up.

[@PunkMartyr]

@@mikimiyazaki i’m a huge Jordan Peterson fan and you are right he helps people like me that are too high in agreeableness low in assertiveness. He talks about how being a rabbit is not virtuous because it has no power to do anything. Being virtuous is having the power to protect yourself and others but using it for greater good not evil much like this man sticking up for the victims here. Some people felt he came on too strong the truth is he could have used verbal and physical intimidation and he didn’t but it’s clear he could have thats assertiveness done right. In my case one of my parents was extremely violent in childhood so it was important to either be invisible or a chameleon to avoid being a target.

[@TFBx]

@@PunkMartyr yikes

[@kp57_what]

Holding insurance companies and their adjusters accountable is what we need. This is happening to homeowners all across America everyday. Please keep doing what you're doing. Your viewers know how much this could impact the industry if you keep sharing these experiences. You're an honorable man my friend.

[@clintonparker2618]

That is what I do

[@ANGELSURS]

Class action

[@jmhowlett]

If the insurance keeps paying more than what is owed everyone will be paying higher premiums.

[@ChristopherVossArt]

@@jmhowlett so they (insurance companies) best pay what is owed in a timely matter so they don't have to be taken to court like this joker.

[@briantime9880]

@@jmhowlett they don’t pay shit gtfo . They’re scummy

[@butlerbees6639]

To his friends: “I’m a high level senior executive at an insurance company.” To a person making a claim: “I have no authority and no responsibilities.” It’s amazing how guys like this don’t know anything about nothing when they get called out in their bs. Keep up the good work dude. Someone needs to stick up for the average family.

[@Quagigitymire]

It's sincerly out of his hands on the yes or no, but this guy obviously didn't seem to concerned with the victims nor the damages.

[@butlerbees6639]

@@Quagigitymire Guys like this are a dime a dozen. They flaunt they’re position but when they get in a tough spot they act like they don’t know anything or recite vague and obscure corporate policy. No reason he couldn’t call his supervisor and tell them to a cut a check to fix the roof.

[@butlerbees6639]

@Medieval you don’t even believe that nonsense you wrote.

[@brentnorwood7216]

He truly DOES only make "recommendations" but those recommendations carry much weight. I've been in the ins biz for 31 years. Many of those years working on the carrier side. Now I'm a Public Adjuster. He can get things done if he truly wants to get them done. And, knowing that is half the battle. I've heard, "I only make recommendations" so many times I could puke. It's a cop out, plain and simple. My bet is, after that tongue lashing he got in this video, things started to happen. Oh, how I would love to get a claim that was denied for no storm related opening with a gaping hole in the top like that one had.

[@Major_Pipps]

The fact that the insurance business in America is a Hundreds Billion/Trillion dollar industry, yet they fight and out right refuse to pay out claims... while CEO's and Executives take home MILLIONS and MILLIONS of Dollars in bonuses... I personally think there needs to be more oversight and enforcement from the government regarding these insurance companies.

[@LeeHaightYT]

It’s truly disgusting

[@joshstepp4845]

I agree with everything you said except the government part. Can you show me one example of where the government did things fairly, correctly and timely? It's best to keep the government out of as much as possible.

[@JoeMac1983]

They get paid off by these insurance companies. They're not going to do szhight.

[@ThisIsSolution]

Lol it's the government oversight that caused it 🤣😂😅😆 ....😢 Free market doesn't usually allow crap companies to exist.

[@graysonhicks8161]

I worked for Progressive for 7 years and recently quit after seeing endless examples of frivolous spending and ridiculous bonuses being paid out to executives. They advise their vehicle estimators to look for downgrades on vehicles (minor stains on head liners, possible leaks, yellow head lamps, etc) on total loss vehicles in order to lower the ACV on them and pay out less. Their priority is pandering over peoples pro-nouns and finding ways to lower customers payouts.

[@davidbigreels9809]

6 years as an independent adjuster for companies and homeowners, and I can definitely say there are a few big companies who have their employees deny things that shouldn’t as a matter of business and will pay only if the building owner fights… 😔

[@LeeHaightYT]

It’s said to say that it’s a story I’ve heard many times . I’m sure you’re one of the good guys who work within the system to do the best you can to help people .

[@davidbigreels9809]

@@LeeHaightYT yea I really liked it, felt like I was helping people who had been through a bad situation. 😃 makes ya feel good helping in tornado or hurricane areas for sure, been on the contractor side earlier in life and im sure you get the same feeling, just trying to help em when they need it.

[@joelalvarez2345]

Yup, I am glad I left that adjuster job. Lots of questionable stuff.

[@projektxent]

I’ve seen the same thing in the health insurance game. Auto deny then will pay once the person filing the claim fights it

[@minzahhh1]

Don't admit to being a scumbag on the internet bud... Ain't a single decent insurance adjuster on the planet because if you are you'll be unemployed

[@psyience3213]

You’re a fucking hero dude. I love people who stand up to bullies and bureaucracies.

[@LeeHaightYT]

Hell yeah bro thank you

[@59ersfootball]

@@LeeHaightYT you’re the bully. Maybe if you weren’t so aggressive this process would go a lot smoother. But you clearly find some time enjoyment of starting fights with people. Take a chill pill guy.

[@jamesaustin1817]

5 years ago I knew it was time for me to retire when I was in a meeting with a lot of top dogs. One executive said “we can train monkeys to do adjusting. ”. I retired after 20 plus years of being a IA. Back in the day you had full responsibility to find coverage and you had to have background in construction, nowadays they hire bar tenders, Walmart greeters, car sales man, nothing wrong with these skills but they have no knowledge of constructions mixed with “deny, delay and defend coverage”. no longer do you need an adjuster License to run claims because they are nothing more then a glorified photo taker for a guy inside a office denying coverage. Back in the day we stood toe to toe with contractors until we both came to the same conclusion on what was needed to make the policy holder while again.

[@justinreaser8268]

As a Commercial general contractor I’m thinking about opening up a insurance roofing and restoration division. Just so I can bury these scumbags

[@LeeHaightYT]

do it!

[@jhj7918]

You are going to bury a a multi billion dollar industry? State Farm alone has a hundred billion in set aside in reserves! Of course, you have the right to try.

[@phaque3115]

Oh my dude be a Hero and Do IT!!!

[@Jeff..-..-..-..-..-..-..-..-..]

Absolute chad standing up for the people who aren’t in their homes. Keep up the great work.

[@LeeHaightYT]

LOL thanks for watching

[@letterslayer7814]

man was extremely caught off guard this is making me giddy... you could say my tater is spinning now

[@codywalker5976]

Love this roofer. He has no shame in helping the owners and tenants on getting shit fixed by the crooks avoiding costs to get people back their livelyhood

[@LeeHaightYT]

Amen brother . That’s what it’s all about .

[@WONANDONESPORTS]

Stoo the cap he tryna get paid

[@jjf3934]

@@WONANDONESPORTS that’s part of it. Help the owner get their shit fixed and get a commission

[@Opachki69420]

@@LeeHaightYT I can tell you are a straight shooter, the look of disgust on your face when you told that prick these people were still not in their homes is hard to fake haha. Thanks for advocating for people!

[@JohnDoe-mp1zk]

what would he have to be shameful about

[@dkimtx23]

This guy is a beast and really has his knowledge nailed down pat! Wish I had this kind of representation for my pop’s roof in TX. Keep up the great work done with integrity. We need more good men like you in the industry bc insurance has become way too fraudulent. They just come out to patronize you.

[@longwildernesswalks]

I live in Oklahoma, so you already know where this is going. Two years ago we had an EF1 cut right by our house. It ripped up huge swaths of shingles and the underlayment, but structurally nothing was wrong. I called the insurance company no more than a half hour after the storm had passed. You know, trying to do the right and responsible thing. Nope. The insurance agency asked me right off the bat, "so was there a bunch of wind with the tornado?", to which I replied, Yes. They proceeded to tell me that 100% of all repairs was on me because they don't cover wind damage. It was a F*****G tornado! I got a roofer who deals with these lowlife pieces of sh!t and he went to town on them. We got to the point of taking them to court along with 5 other neighbors before the adjuster came out and claimed 'it was a paperwork mistake', and they fixed our roofs. I say fixed, not replaced. State Farm, Progressive, Geico, etc... are nothing but legal scams here in America. Adjusters lie from the time they arrive on site until they leave, and they get paid to do so. I've since learned how to repair my own roof and haven't looked back. These insurance adjusters belong in prison.

[@rainygirl65]

I was a roofer like that.

[@jhj7918]

I don't don't know of an insurance policy that SF issues in Oklahoma that doesn't cover wind and/pr damage. Some insurance companies might not cover wind damage for homeowners who go to purchase for a house with an old roof until their roof is replaced. The structure should have been covered even if the roof was excluded. It sounds like a major screw up by the company. Especially so, to tell tornado victims that they have no coverage. Why don't you tell us who the actual company was? Also, don't by insurance from any company that doesn't have a local agent who will sit down with you a review in detail what their policy doesn't cover.

[@jjdogg0]

Yukon/Mustang here...screw big insurance. Con artists 100%

[@soxpuff]

Adjusters are under the directive of the company, so not just adjusters

[@petermonsivais8556]

You should live in a area not known for being tornado alley

[@youtubeblows326]

I like how you talk to that guy and put the pressure on.

[@LeeHaightYT]

Thanks !👊

[@youtubeblows326]

@@LeeHaightYT 👊 All day

[@gunnygt49]

Yup don’t give these rats a chance to crawl back in their hole!

[@youtubeblows326]

@@gunnygt49 yeah he was trying to say I seen all I need to see and escape without giving valid information, insurance companies and their BS antics.

[@derekturner2517]

This is way outside the realm of the KZbin videos I normally watch but it's awesome. I had to subscribe. I hate when insurance companies are shady and it's far too common

[@LeeHaightYT]

Thanks bro ! I hate insurance companies and their practices . We are going to shoot more content of us fighting claims

[@KyberDigital]

This guy has got an answer for everything … like a lawyer …

[@LeeHaightYT]

The definition of a worm . He could squirm and twist his little words like a pro . However his actions spoke much louder than words

[@DoDgeSwaG]

Like a liarwyer

[@davidparsons3076]

I have been an Insurance Adjuster for over 50 years and this crap is unbelievable! This claim should have been written up and submitted within 10 days MAX! These companies want to increase the deductibles and then nickle and dime then insureds only because of $$. These people should have secured an attorney and submitted a sworn proof of loss for the full policy limits. These need to go to court so that treble damages can be awarded. This is a total cluster f**k!

[@ironsideeve2955]

Is it possible to sue this adjuster ?

[@davidparsons3076]

@@ironsideeve2955 Yes. All adjusters are subject to Professional Liability.

[@jaredsheldon5543]

Iv been working on roofs for over 10yrs from luging shingles to running lines but thank God for ppl like this guy for standing up for families that r homeless who insurance companys don't care about but will take money from them

[@KateKosmo]

This happened so much with Insurance adjusters its absolutely ridiculous! All insurance companies do basically is steal your money bc when you have something go wrong & file a claim, they fight it to the T to not pay out!

[@JohnDoe-mp1zk]

well while thats true there are plenty of people trying to commit fraud too

[@deepfreeze202]

@user-tt8ft1ii3x yeah, the insurance companies that try to weasel out of covering insured losses and damages. Anyone else who sells a product or service and then won't provide it is guilty of fraud and theft, but when insurance companies do it they cry about fraud when their entire business model amounts to fraud.

[@chefcc90]

Watching these videos makes me glad I got out of the industry as soon as I saw how insurance actually worked. The contracts, adjusters, inspectors, and everyone else are employed to not pay the customer. They are there to make money for the company, the execs for their bonuses and the shareholders

[@letterslayer7814]

thats how insurance works... and sadly its mandatory, so its pretty much a never ending supply of money for the insurance companies they will ALWAYS have customers

[@maddcunukers2101]

As a Canadien roofer for 35 years that inc people are nothing but bullcrap and hurt real people..It nice to see someone put pressure on them good frigging job

[@LeeHaightYT]

Thanks for Watching!

[@enriquemendez1507]

This just became my new genre of video. Thanks for being such a champion of the people and standing for what is RIGHT and JUST.

[@LeeHaightYT]

Hell yea more coming soon

[@SkisPicks]

Adjusters suck man. We got one up in Pittsburgh that refuses to call anything hail. He often gets out of the car and says “there is no hail here” before even looking at the roof 😂

[@LeeHaightYT]

I hate that . I can show you some ways to help your homeowners . Best thing is how you document damage and train your clients to protect their interests . Always have a fair and reasonable estimate ready for adjuster with eagle view and good pics to make his job easy . If he’s still an asshole and the damage is legit then just get some coverage extended in the form of repairs . Then work reinspect process if that doesn’t work go to appraisal . You will win if there’s legitimate damage 99% of time

[@jonathansantiago2841]

Lee we were at the fountain blue, for the America. Dream conference I’m trying to scale my business in Illinois And we need help finding a financing company for the Insurnace residential work and retailed jobs. Please

[@LeeHaightYT]

@@jonathansantiago2841 there’s a ton of good ones brother . Let’s connect . Go to this mini class , fill out application , and schedule a call with me . Www.tothemooncontractor.com

[@jonathansantiago2841]

@@LeeHaightYT done

[@briananderson1246]

@@LeeHaightYT Salute to you brother! Curious... are you Christian by chance?

[@Aaron-fb1pq]

Damn, dudes flying private to a roofing meeting

[@tabithas1554]

Wow... You stay calm and never lose focus. No excuses. Redirecting them to the bad paperwork, bad inspection and no conscience. I'm absolutely flooded. This is so sad. You are a true warrior! I'm so thankful your helping and keeping them accountable!

[@LeeHaightYT]

Thank you! it's our pleasure

[@-_-Code-_-]

WOW what a boss@!.. great constraint by all involved.. its tough to stay at that level, peak confrontation, without going over or losing steam... good for yall.

[@LeeHaightYT]

Yes I wanted him to feel the pressure that all the owners were feeling . He admitted in a deposition every mistake . We will see how this video helps make the case

[@BeardMan01]

Honestly, I don't know how you were able to stay so calm. This is incredible.

[@LeeHaightYT]

Was very tough but glad we were able to capture it all

[@successdriven2793]

I'm loving this! We need more people to stand up for whats right!

[@cash_ketchum4958]

I love how you make him feel stupid in the kindest and direct way possible.

[@lukelang7781]

Sometimes letting people realize they are ignorant on a subject can be a very humbling and life changing experience for them, or yourself depending on which side your on

[@cward1954]

Well even then he keeps on saying "all I can do is make recommendations". You have to at least care enough in order to feel stupid. This guy didn't feel stupid... because he didn't care enough to. Not sure if that makes sense.... but anyway. The problem with insurance companies is that they look out for their shareholders, not their customers.

[@MrCoachLloyd]

Farmers looked at mine without my roofer and of course denied the claim. Made them re-inspect with my roofer present. Yup, I got a new roof. Phkn snakes. Farmers got dumped right after the roof was replaced.

[@kevinscott851]

This dude is awesome, the intensity he brings is on point, could’ve been whatever he wanted.

[@LeeHaightYT]

Thanks bud ! 👊👊

[@gregscott4479]

The only reason why this adjuster has a job is because he has a reputation of ripping off owners and keeping money in the pockets of the insurance agencies... There is a special place in the afterlife for people like this... Justice will eventually be served

[@kingfedrick4698]

Wow didn't know you hated me so much

[@gregscott4479]

@@kingfedrick4698 Not just me... What goes around comes around. If you treat people fair and with respect you got nothing to worry about but the fact you replied to my comment puts you in a category that sorry.. everyone hates, sucks to be you I guess?

[@Djkommode]

So they say

[@mattomite9097]

THANK YOU!!!! I’m so glad there are people like you and your organization holding insurance companies and more importantly individuals accountable.

[@LeeHaightYT]

Our pleasure! thanks for watching

[@ms1535]

Love the video! My city does final home build inspections, but when something is done wrong they make the home owner pay for the repair. It’s sickening.

[@pmaddox]

I like how the Dude is looking out for the people...need more like him...right on bro...

[@jasonp1652]

Seems to me that the carrier has the ultimate duty to respond in a timely manner if no coverage denial was issued. Going back and forth with an independent adjuster is a waste of time. The insurance agent should be playing a role here as well.

[@LeeHaightYT]

It's an attempt at SOME activity. thanks for watching

[@adamlopez5060]

The way you stay in a confrontation for so long and don't get too over the top with them is admirable. Infinite patience

[@matttherrien9608]

I've seen less intense police interrogations.

[@spencerwinston4334]

Lee, pit bulls must cross the street out of respect when you go for a neighborhood stroll, lol. You are the Navy Seal CQC roofing combat expert looking out for the public. Thank you for these compelling, enlightening videos. Navy Seals should give you an honorary trident medal for doing battle with these sinister insurance adjustors. Bravo!!!!!! New US subscriber.

[@LeeHaightYT]

Wow! it's an honor thank you

[@EpicCookieGamer]

Field adjuster here. I have no idea what this adjusters deal is. It’s not too hard to write an undisputed estimate pay and supplement. The only think I can think of is the engineers are recommending denials. At that point coverage is very iffy. But months is kinda long. Even for a large loss claim. Entertaining video overall.

[@LeeHaightYT]

After the video it took another 9 months to get an estimate that denied 90% of damages

[@iDropPhats]

Good job on this one, chomped him up like a shark vs a little minnow. These guys are snakes and it’s a shame how insurance companies will do absolutely anything under the sun to refuse to pay. I’m not one to believe government regulation is the solution to everything, but it definitely is when it comes to the insurance industry.

[@y03gregorya]

I know nothing about any of this and i am loving this guy fighting for these people. Much love from the UK!

[@LeeHaightYT]

Much love! thanks for watching

[@TROYJDONAHUE]

You know who's fault this is that these insurance companies get away with this? Our fault, the citizens that watch these videos an stories an don't hold the Politicians accountable, that are supposed to make sure these companies provide the services they say the do when they get the checks in the mail

[@LeeHaightYT]

Yes you’re exactly right. A

[@Djkommode]

Because it’s a civil matter. You take it to court and you sue them.

[@ryanmstevens7766]

This dude Lee is a straight up superhero, im a young tradesman and id love to aspire to fight for people like this one day

[@LeeHaightYT]

💪❤️ Join the Squad! www.joinleehaight.com

[@kevinbooth1899]

Another bad adjuster giving us a bad name…. There are lots of good ones out there unfortunately there are plenty of bad ones too. Roofer did a nice job explaining damages and how coverage would apply. Keep advocating!

[@LeeHaightYT]

Thanks 🙏 I know I’ve met so many of the good guys in residential. One of my best friends works in commercial adjusting out of dfw . He’s a Great guy as well .

[@Clemsontiger21487]

Best beef on the internet. Adjuster vs contractor

[@Beanthemx]

Love the honesty and drive to bring , all the shady practices to light, you earned a sub bro.

[@LeeHaightYT]

Respect! thanks for the sub 👊

[@chadpreece970]

Insurance companies lobbyed to make everyone have mandatory insurance or be penalized. The problem is when you talk to them they always say it's our policy for this and that, there's always fees involved etc. Making rules as they go. The supreme Court has ruled policy's ordinance statues and rules are not laws or lawful. All these terms are contract terminology as all courts operate in Martine law. The USC code is also written in Martine law.

[@Mandy_39]

Thank gosh these families have you fighting for them! It's truly sickening how much money these insurance companies make but yet screw their clients over at the 1st sign of needing help 🤬

[@qcoats]

This dude is a straight shooter!!! Way to stand your ground and stick up for these homeowners!! Thanks for calling out the dishonesty of these crooks.

[@mattmiller237]

I'm an insurance agent and I will absolutely go to back for a client, if an adjuster is not acting right. I try to watch videos like this because I'm not out in the field during a claim and can only go off of my clients word and the adjuster. As many times as I've seen an unreasonable adjuster, I've seen twice as many unreasonable homeowners. I had a guy who switched his insurance to us in July of last year. His previous policy had ACV for roof coverage whereas ours was Full Replacement (look it up). He found hail damage on the roof. Our adjuster agreed there was hall damage but the last reported hail storm in the area was June. The client sent me documentation trying to prove there was a hail storm since he set up the policy with me. His own "proof" literally agreed with my adjuster that the last known hail storm in his area was indeed June. I explained this to him and he still couldn't accept the fact that the coverage would've applied to his previous policy with the ACV coverage

[@iAmIronMan0605]

It's "go to bat".

[@mattmiller237]

@@iAmIronMan0605 fair enough

[@MichelLinschoten]

i stopped reading after you said "I am insurance agent" don't pretend you're the good guy ...

[@mattmiller237]

@@MichelLinschoten cool story bro.... I bet you're very versed in the insurance world.....

[@creb2429]

Lol you’re commenting on a video where the insurance representative is the villain and the contractor is the “superhero”. You then comment about how “durrrr not all of us are bad” and then get mad when the mob doesn’t agree with you?

[@Ho_Lee_Chit]

I was a insurance adjuster for 12 years and came from a construction background, I handled all sorts of inspections including large loss, I don’t know for sure if this adjuster did his job thoroughly or not but can guarantee that I did on all claims I worked, they way I viewed it is that it was not my money so I will recommend replacing when there is obvious damage but with that being said I have had several claims that I did everything in my power to resolve and should have been a no brainer but went 9-12 months without any communication with management, you are not allowed to call a manager you can only send a internal message which they refuse to respond and if you get pushy you will get in trouble by different management telling you that your claims will be taken away and sent to another assignment, you are paid by the claim so they would threaten to take food off your plate for not just sitting back and allowing them to drag their feet. Basically the adjusters are the punching bag for the big insurance companies making all the money, also you make less money per claim if you deny it rather than pay but upper management gets bonuses for a certain amount of denied claims so they pay the policy holder less money, the adjuster that is there is getting paid less money and in return give out bonuses for the higher ups, reason I quit and now working back with construction mainly storm damage so I can fight these crooked big companies that think they can abuse the little guy.

[@brian4544]

Sounds like this large loss is way above that adjusters head. Good for you for fighting for this HOA. I'm a building consultant working for a company that, ironically, represents the major insurance companies and things like this, the delays, lack of scope knowledge, etc. really tick me off. They have to do right by the client when it is warranted.

[@troydorr4867]

I absolutely love what your doing!! You are a hero to these people as far as I'm concerned!!! Keep doing what your doing!!!

[@LeeHaightYT]

❤️ thanks for watching!

[@KwazzyNuts]

the talking down to like the adjuster is a kid is too funny 😂😂😂

[@travischampagne7713]

As I am about to start my adjuster journey, I'll take note of this and learn from this.

[@Youtubehandle.]

The insured is not your friend. You must have a good manager. Talk very little.

[@510Redneck]

@@KZbinhandle. "The insured is not your friend"... what kind of shit is that? They pay for a service with the full expectations of it being a friendly transaction in all aspects, not to end up with authoritative pricks that don't give a shit about them. Wait..am I reading this all wrong? 🤣

[@vblic]

@@510Redneck You read it correct my dude. 🙄

[@510Redneck]

@@vblic wowza 😠

[@Av-vd3wk]

You will be seduced by the dark side…

[@jenniferoviawe]

If I were the home owner I would bow down to you ten fold.

[@Boojyman]

They just want the home owners money dummy

[@apcarl6351]

@@Boojyman Of course all they want is money, that's why people start a business! Obviously if he negotiates with the insurance company and gets the claim covered after the adjuster is trying to deny the claim he should get paid.

[@bdub8522]

@@Boojyman this guy gets it!

[@dennisyurconis742]

i feel so blessed when my roof blew off the adjuster was there the next day and I had a check 3 days later.

[@JohnDoe-mp1zk]

Ive had American Family ins and have had three roofs and all new windows replaced over 22 years. They have been great as far as Im concerned. Ive always been amazed at the disparity between what I got and what other neighbors received. I remeber one time i got a new roof and he neighbor next to me got three shingles. Or I got new windows and they got nothing but we both had the same windows, same builder and are the same age.

[@PunkMartyr]

It reminds me of back in the schoolyard when you figure out who stole from your backpack or locker. You know they’re scum and they know they’re scum.

[@LeeHaightYT]

That’s exactly how it was ! 👊

[@MrRickyw01]

This has to to be against the law. To delay repairs and keep people out of their homes like this is egregious.

[@LeeHaightYT]

It is and they will pay for it

[@jwhipification]

I have a new love for these type of videos. Good people doing right!

[@LeeHaightYT]

Glad you enjoyed it bro 💪

[@a.cummings143]

New Subscriber here, Godbless you sir for advocating for the homeowners and your crew. Guys a walking clown “I’m looking at you” 🙄. Speaking as a former agent for an ins firm in FL, unfortunately this is super common to encounter asses like this. Switched industries into mortgage loan processing, homeowners please pleasee do your due diligence to protect yourself pay for an inspection if it’s not covered before closing. Hire a reputable contractor like this awesome guy if you have roof damage and your ins is fighting you on your claim. Adjusters are taught they are paid to keep the interest of the company not homeowners unfortunately.

[@kylepatrick5103]

I do concrete flooring and deal with these insurance scum on all the big jobs they are nothing but frauds and liars and have no respect for anyone but themselves and the money they can save by lying smh good job lee I respect the hell out of you for putting this man on blast and trying to get those people back in there homes 🏡 👏 👍 💯💯💯

[@pepperlewis1]

I love how the guy takes his job personally, would love to have him as my inspector

[@sergioamescua3460]

My parents had to file their first claim about a year ago because of water damage in their kitchen. They are Spanish speaking senior citizens and don’t know how to handle these issues. They have had State Farm for almost 35 years and never had to file a claim. So they hired a lawyer to represent them and got their full kitchen redone and received money on top of that after paying the lawyer

[@DrDirtyThumbs]

Great video and keep fighting the good fight! *As a water mitigation company owner, this is an ALL THE TIME occurrence

[@LeeHaightYT]

No doubt! Can't stop won't stop 💪

[@Bury_every_Liberal]

Remember there's always three sides to every story ..this guy...the adjuster...then the truth. Insurance companies are aware of the value of every single claim which could be presented to them. It is always easier and quicker to pay a LEGITIMATE CLAIM then spend years in court. Granted not all insurance Companoes are created equal however I guarantee the adjuster didn't fly in on a private jet.

[@LeeHaightYT]

Right on! thanks for watching

[@Moosemansmithy]

This guy adjuster seems to have a memory problem because he just can't seem to recall anything.

[@LeeHaightYT]

Sounds like OJ Simpson 😂

[@low-keyrighteous9575]

This dude said " these people still aren't in their homes". I never been familiar with the insurance companies or the fact they are so greedy and careless when it comes to helping people but this man seems to be for the people , being a voice for those that desperately need it , especially when the situation requires to have a well informed individual like himself that knows the procedure through and through . He is well aware of the insurance companies and the scalawags they employee who's main intent is to avoid paying , it's sickening to see these companies throwing all these weak excuses out there left and right and leaving those in need to fend for themselves .

[@Feelgood91]

Anddd it’s time to binge watch. Genuinely helping others when they need it. No greater feeling 👍🏼

[@LeeHaightYT]

Love it! Glad to have you on board

[@justinofboulder]

I am always amazed that there aren't individuals physically coming after these inspectors and companies!

[@LeeHaightYT]

Yikes! thanks for watching

[@chadpreece970]

Insurance is theft , we're required to have it, they get to choose if they want to pay a claim. It should be the other way around, it use to be you chose to get insurance, and insurance companies took care of you. But when it's mandatory there's no reason to take care of the customer. Because they have to have it.

[@xzxz4062]

I'm very impressed by your argumentation skills. Well Done!!

[@LeeHaightYT]

Thank you! Glad you enjoyed 🙌

[@TheRMcghee]

Having been a roofer for over 40 years own my own company. The adjusters where I live would never even talk to a roofer. I know where I live the adjusters are usually almost always fair.

[@rainygirl65]

The ACT of GOD. Is what storm damage is all about. I was really good at dealing with the adjusters. They would show up and I already have the roof chalked up lol 😂. I had a 90% go rate.

[@FlowLikeAqua]

Lee your the man!

[@jonnyhawt8973]

I RESPECT YOU AS A MAN FOR STANDING UP FOR THESE PEOPLE!

[@LeeHaightYT]

Thank you! 💪

[@ooupla2]

This is why you go with an insurance company like USAA if you are able to. Ive had them for 38 years now and NEVER had a single issue. Car accident your car is in the shop within one or two days, issue with your home an adjuster is out to your house that day or the next. Videos like these are AWESOME to pressure these lousy companies to do whats right and owed! Great video

[@LeeHaightYT]

USAA def one of the better residential property owner insurance companies.

[@bradleycooper5436]

They took care of me when I low speed rolled my 99 cheek Cherokee cut me a solid check sure maybe selling it I could if maybe a little more than they totalled it for but it was hassle free then blue book price. Not a goose chase

[@anthonyaucoin7934]

The tarps being used here in Louisiana aren't even water proof. They are like a tent if it touches anything the water gets right through. Take a blue tarp and put it up to the sun you can see the holes.

[@sirroy3809]

I loved every Sec of this video

[@vidar7187]

They always start each sentence with "I only have so much power here" once they get caught being snakes lol

[@Will_b83]

Fun fact…most people in Louisiana call their attorney and have them contact the insurance company when they have claims to file. If that tells you anything.

[@jaytheghostedfox9539]

Why can’t we get this roof dryed in? Why is it taking this long?

[@truthfulteachingsautorepai5475]

Good job on getting him to admit to their mistakes . This would be an easy win in court . Clearly the company is avoiding to pay for what they know is due .

[@LeeHaightYT]

Yes thank you I agree . We will see this case is being handled in the courts now .

[@BeardMan01]

@@LeeHaightYT Do you plan to post updates on this situation?

[@Ripper13F1V]

On our hail damaged roof, we had to go as far as getting a mediator to resolve it. Even then the roofer didn't get everything they should have, and insurance wanted additional photos of before approving any more money to be released. Problem was, the work was completed, duh. So they went back and forth arguing over pictures. WHAT A PAIN it all was.

[@doomslayermax]

man you really nailed him, i cant believe he can stand there and just make excuses up for not doing his job, i feel for these people who cant move back in, keep up the good work

[@LeeHaightYT]

🙌 thanks for watching

[@shenanigansofmannanan]

Insurance Adjusters and Inspectors need to be a completely separate profession. The adjusters should not be employed by the Insurance company.... that's a conflict of interest....

[@thejuggernautofspades9453]

They also should be from the profession not someone who doesnt know squat about that profession

[@jamesaustin1817]

The carriers uses mostly independent adjusting firms to handle normal storm claims when a big cat hits. However on larger claims like this they use their company adjusters (guys they know that will Deny, delay covers.). The majority of adjusters today have no clue about construction or how to find coverage within the policy, instead they are taught over and over what is not covered and when they go out to inspect storm damage they can only focus on no coverage as they have not be taught how to find coverage. I’m started adjusting 20 years ago, we were taught how to find coverage, we were also builders, contractors, GC or subs when we were hired. Nowadays, they hire bar tenders, movie theater managers, car salesman, Walmart greeters, etc. they hire unqualified people now so that they don’t have to pay the adjusters as much. We used to make 200k on a slow year now they are lucky if they make 60k a year plus they have to pay for hotel, meals, traveling etc and tax. They may walk away with 20k when it’s all said and done.

[@Adroit1911]

One party state or not, your in the public which means you can be filmed by anyone. There is no expectations of privacy in public.

[@LeeHaightYT]

That’s right !

[@MeowMixKix]

This sucks. I'm dealing with this right now after a Tornado and Hail damage. Adjuster marked hail damage all over the house, HVAC condenser, chimney, siding, fascias, screens, all metals on the roof, the exhaust vents along the peak of the roof. Then when it came to the roof itself and the shingles, he said he couldn't tell it was hail damage and said it could be normal wear. Lol Keep in mind our roof is only 8 years old. New for a roof. He said he has never seen a roof this new wear, but he couldn't 100% say it was from the hail and storm. After marking everything else as hail damage. Lol The contractor laughed his ass off and they are going back and forth with it right now. Have a 2nd adjuster coming soon. These adjusters probably get bonuses for keeping claims down. So he was basically like ya, you have lots of hail damage and I'm going to cover everything thats relatively cheap, but not the expensive part. Luckily I personally know my agent and he is involved on our side.

[@TheBambie86]

So niceto see all this now, and all the trouble one has to go thru to get an insurance cover for a customer and all customers.

[@manwiththeplan7143]

Roofers don’t understand insurance policies or jobs that adjusters do. I’ve been a roofer and an adjuster, sometimes thru CAT events new adjusters just get thrown in the mix. I think that’s a little what’s happening here.

[@manwiththeplan7143]

Cause there’s little nothing the adjuster can do lol his words are scrambled cause he’s not a salesman like the roofer

[@LeeHaightYT]

My friend if you only knew . 20 years exp of 300 M in large loss claims has taught me plenty

[@tnrcleancare7847]

@@LeeHaightYT right. 9 f****** months was all i needed to hear. Anything else your making excuses for the thieves. 9 months tells you exactly what their intentions are. If someone owed u money and bs you for 9 months What the avg person gonna think? Exactly. These ppl comments show they know nothing about operating a business and ethical practices my friend.

[@derwoodogrady4666]

9 mths after the damage....they look at it!?????liars and theives.

[@LeeHaightYT]

Almost two years later they look like bigger thieves . 👀

[@ianohlinger1330]

Always call for a re-inspection if you get a denial. I did roof inspections for a roofing company and they were always like this

[@jfc8015]

Awesome video!! Great guy helping with getting everything fixed up!! He’s very patient, calm and collected.

[@montneymon-ta-knee6810]

I just want to say Here in Louisiana there was no one like this for us

[@LeeHaightYT]

That’s sucks we couldn’t help you . I have a big operation in Louisiana and can help you in the future if you have problems. Look up www.rrcausa.com . Thanks for the support

[@christopherketchum4671]

I would like to know if he is there as the roofer or a public adjuster because he is walking a fine line.

[@LeeHaightYT]

I was the contractor on the job and never presented myself as public adjuster . Ins companies try to scare contractors into not standing up to fight with these policies .

[@michaelhines4600]

Yep. Because in certain states adjusters don’t have to discuss anything with a contractor unless they are a licensed PA.

[@chrisboroff3546]

I wish there were more bosses and company owners like you. Get them keep up the good work.

[@daddyd1esel8]

Mad props! This was fun to watch you take on the hawks

[@LeeHaightYT]

Thanks for watching! Glad you enjoyed