Lego Star Wars Haul of Shame | One GWP Per Household?

My Lego May the 4th orders have arrived. Find out what I got and what’s going back and why.
You can contact me directly via email at jasonsbricksin5@ gmail.com
Follow me on instagram at jasons_bricks_in_5 You can contact me directly via email at jasonsbricksin5@ gmail.com
Follow me on instagram at jasons_bricks_in_5

[@WilliamsSteam]

I think my favourite new genre of Lego Star Wars videos are the people who just wanted to resell the GWP, crying, because they couldn’t get more than one

[@WilliamsSteam]

Think about the children! and my Bricklink store

[@patrickh6813]

I had a similar experience as you. Not staying up again and fight the awful website to be disappointed.

[@delsyncroft]

I really think the droid transport needed to be a purchaseable set and we got a different GWP with it. Especially because of army building that they KNOW people do with their stuff.

[@timteal5556]

I was told by a Lego Employee One Per household PER DAY. He told me to come back the next day and you would get another promo. I went back on Saturday and got a second set.

[@delsyncroft]

I think it makes sense that they did one per household. But I also understand treating it like a deal or getting your money's worth. Especially when there is so great a markup in Lego in general, but ESPECIALLY Star Wars Lego Sets. Personally, I only want one of each, so I do it all on one order, but I understand wanting more.

[@ABrickDreamer]

That was a big haul, I’m interested to see how returning the items will work

[@rbletitgo4948]

I think I agree with you. Better to go to store with a few friends. I drag my kids and make them to each get there purchase separately.

[@westdecker]

FWIW - I agree this was actually their system buckling under the strain. Two of my orders had the same problem as yours where the GWP got knocked off during the checkout process (including my very first order - so their system didn't have any previous orders from me yet). I cancelled those two without the GWPs and was able to place the orders again an hour later and the GWPs were correctly added and shipped. I'm sorry you had problems and Lego really needs to do better. Inconsistent policies and systems that can't handle the load are no excuse for bad customer service.

[@jasonsbricksin5]

I’m 100% sure that’s what happened. I’m glad it worked out for you. I thought about ordering the other sets again but honestly I was kind of turned off by the whole situation and their unwillingness to help. It was very unlike Lego experiences I’ve had in the past.

[@BrickTsar]

This is ridiculous. I agree your problems and Brickitect’s with it being the system problems. Also you had the crappy customer service response. Both my orders were placed 3 hours or so after yours. I got everything. It’s not right. How much later did you order the ghost? Maybe it was ordered after the system got stable. I applaud you for sending it back. Make it cost them more than if they just sent your what you deserve

[@jasonsbricksin5]

I got the gwp on my 1st and 3rd set. So it was totally random

[@BrickTrains]

If the rule is one per house hold, then so be it, but they need to be consistent.

[@onecleverpig]

Yeah that's my beef as well. One per household is fine but you shouldn't be talking the talk if you can't walk the walk

[@SKYeung-ts3vk]

I learn that last year on these so call once per household, that’s why if I really want something I will use a different address for extra GWP, also I learn it the hard way for avenger tower last year, even you buy multiple in store they only allow you to get one

[@darthgbc363]

I had issues with online orders. At one time my cart said 600 items. So, I emptied cart & started over. In the end, I received all 5 orders with GWPs in each. Waiting 2 hours for things to calm down was irritating. I might call in orders in the future. It's nice to talk to a real person. Still better than driving 10 hours to get LEGO. Not getting 2X points on all SW was disappointing. Having 5 separate wish lists ahead of time really helped with quick checkouts.

[@chriscummings4206]

I'm wondering how long it would take until those bags that weren't at the store will show up on eBay en masse!

[@jasonsbricksin5]

They have already started selling on eBay for crazy money.

[@delsyncroft]

When it comes to the UCS TIE Interceptor, I'd say keep it. It's definitely a great build, but it's also my 2nd favorite ship in all of Star Wars (cannon and legends). So I might be a little biased. Also, I thought it was funny that it has an envelope (the instructions), in a box, in a box, in a box. Haha!

[@memyselftheone]

You can always order something and then go to a Lego store to get another GWP (or even multiple stores if you have more within an acceptable distance). Though that's more work, yeah.

[@alexnunes]

That's pretty disappointing, man. Irregardless, that's a sweet haul, even though you're not keeping it all. SPACE!

[@floydforthought9998]

I find it fair to limit the GWP because of scalpers nowadays. Wish more companies in the toy community would do it. Like Hasbro when they drop a Walmart exclusive Spider-Man figure. Instantly sells out and you’re never see it for a decent price ever again. Just sucks that it wasn’t regulated enough and some folks still got all of them they ordered while you didn’t. If they wanted to make real money, it should of just been a retail release and fans could army build as many as they wanted.

[@newtcrew]

Then they need to have more sales going on. Nobody is going to drop 1k on Lego at full price simply because it's May 4th. If you have 5 orders at $200 and are able to sell the GWP for $50, then you are saving 25% minimum. If you're going to limit GWP, then they should make everything 20% off. If they do get strict with limiting GWP, and don't offer better discounts, then sales are going to plummet around May 4th.

[@delsyncroft]

And they definitely need to upgrade their system. Took 2 hours to get the stuff in the cart and then remove the duplicates, etc. They really need to fix that since it happens every month anyway. I think not doing so is a disservice at this point.

[@michaelreilly7106]

Now they should just release the droid transport set to store shelves so everyone can be happy.

[@newtcrew]

For $40 / each. Some will be happy b/c they were able to get it $10 cheaper than on eBay. Those who didn't get the GWP on their $170 + order b/c of household limits will be ticked.

[@estaban2112]

I made two separate purchases and received both GWP with my orders.

[@B-Redd]

Check your order history on the site. It might show the GWP as backordered. That's how one of my orders is. It says I'm still going to receive it eventually.

[@delsyncroft]

I want the ghost SO bad. But I didn't manage to grab it, and it's now out of stock again. Hopefully, I'll be able to snag it before it dissappears altogether. I did make a MOC of a "dark side" version of the ghost over Star Wars weekend while waiting on my order. 1941 pieces.

[@Hoosierdaddyjones812]

I picked up 1 of those bags at the closest lego store to me. I called around and asked because not all received them.

[@ras2010able]

I think if you love a specific Lego set then you should get it even if there isn’t an gift involved.

[@jasonsbricksin5]

I will get the sets I really want. I will just wait until there is another promotion later this year.

[@bricksquidbricks1131]

I'm still waiting on my stuff from May 4th, only got one as well but decided to buy the x wing with 4x points for my second order. They gave me the coin and poly bag on the second order, so im assuming they just ran out.

[@jasonsbricksin5]

Sorry to hear that. I guess at least you did get one.

[@bricksquidbricks1131]

Omg...then ups delivered to the wrong address.😢

[@jasonsbricksin5]

😳 oh man, you can’t make this stuff up. In fairness I do have to say that issue isn’t on Lego, unless they have them the wrong address.

[@bricksquidbricks1131]

@jasonsbricksin5 yeah I wish they would switch back to FedEx...picture is not even my house.

[@waltherltd]

Maybe the glitch was getting more than one and the system worked properly for the other ones.

[@mooncake623]

That’s brutal! So random

[@howardb.6205]

SPACE! this dude is funny

[@bricklover2258]

I think missing the gwp is a big problem depending on what it is. Right now, I am waiting for Lego to do double points, but considering I will be knocking out a bunch of Lego in the next week getting the last part forca project I have been working on for 4 years from a local bricklink seller and also I will be hopefully hitting the lego store. If the bricks and minifigs close by has a retired modular, I will pass on the marvel set and go for the old modular instead.

[@cvillebricks5819]

It seems like the best approach would be to just place any orders first thing in the morning. All the system errors will be cleared by then, and you don't have to waste any additional time. I would expect GWP's to last at least 12 hours; I don't believe any GWP's sold-out that quickly in the recent past.

[@jasonsbricksin5]

Two years ago I placed 4 orders right after mid night and the last one they did send me an email saying they had canceled an item from my order as it was sold out. But I think you are right. They lasted longer this year and last year with the Death Star.

[@OTHDogDad]

1. I’m responding as someone who received 6 GWPs. LEGO was wrong. 2. I had heard rumors about LEGO limiting GWPs to 1 per household before release (and yes, I know it’s always been in their terms of service-but they’ve NEVER enforced it). Because of this rumors, I double-checked my basket for each order before checking out AND I double checked my confirmation email. The GWP was in all 7 orders I placed that night, but it was missing on one of the confirmation emails. I was fast enough to cancel that order that night before it said “In warehouse.” 3. If LEGO really wants to enforce the 1 GWP per household, then program the website so people can’t put a second one in a shopping cart. Better yet, give them a pop-up explaining why it won’t add to the cart. 4. If the GWP is in the cart when the customer clicks to buy, do NOT remove it without telling them. Simply removing it from the email is not good enough. Tell people it’s been removed and give them a choice to still make the purchase or cancel the order. That would have also allowed some people to go to a LEGO store to buy a second copy. 5. Finally, if LEGO wants to enforce the policy, do it evenly for everyone. This time it was applied very randomly. Many people did not receive the GWP and I have 6. I’m happy, but it’s wrong. 6. Just about the only thing LEGO could do to make this situation worse would be to produce more copies of the transport now, but the noise over this release could cause them to do just that. 7. LEGO uses FOMO like GWPs and double points to drive sales. For better or worse, their best customers know this and plan accordingly. I didn’t buy almost any Star Wars sets from January until now because I knew I would be stacking orders and stacking the May 4 GWP (even though I didn’t know what it would be). If LEGO limits the GWP to 1 per household, I will only make 1 May 4 order and I’ll look for sales, etc. at other retailers. I truly love LEGO-both as a group that almost always makes great customer service decisions and as a product I’ve built and collected for 50 years (I still have the first set (set 420) that I received as a gift 50 years ago today!). In this case, however, LEGO made several avoidable mistakes.

[@bricks_in_space]

Its a real shame it went down the way it did for you. If the glitch/traffic load was not all messed up you would have gotten all the GWP's you should have with your orders. I actually waited to put my orders in, in the morning of the 1st. There was no slow website or slowdown and I put my orders in. I did order some items that were on backorder. The real question will be if the GWP will come with that backstock order. Before I have done the same thing and it may have taken a couple extra weeks to get the items but I still received all the GWPs. So Lego does hold them for backorders apparently.

[@johnnyg2501]

Lego are strong with the dark side of the force

[@BobJedi]

They have had the stipulation on the website since the last star wars day promo(mini deathstar). I had asked a question about this on another channel and they said yeah they have this, but don't enforce it. I was concerned when I placed my orders, but I did pretty much like you but I got all 3 promos in each order. I am unsure how they determine who they hit and why. I made 2 orders back to back, and the third I did about 4 hours after that. First order was processed next day, the second order the day after that, and the third was done 3 days after ordering.

[@jasonsbricksin5]

Glad you got all your gwps. I know they have had the one per household in the terms for a while but I’m pretty sure it was just an issue with the website not able to handle the capacity. Then one per household was just an easy excuse.

[@DazmaniaUK]

That must be very disappointing Jason 😔 The inconsistency of their actions is bad and I can't imagine how much the return shipping will cost as they are big parcels. Alex's SPACE is now spreading to you too. Unfortunately it is always in my head now whenever someone says Space 😂

[@Rcbiggie1]

I placed 3 order night of release after finally getting to check out and I got all GWP for all ordera

[@Hoosierdaddyjones812]

For the 1st drop i was frustrated and sent an email to lego complaining. They gave me 2000 insider points. They need to fix the issue not just go into terms of agreement as a defense. They make way too much money to not.

[@Ms.BrickOnBrick]

You don’t have to send them back. You should be able to return them at your Lego store. I do it all the time.

[@jasonsbricksin5]

According to the terms and condition sets under $200 can be returned, but I will be issued a store credit. So I don’t think I can return the tie interceptor as it is over $200. And after my experience, I don’t really want to test them on their terms and conditions. 🤣🤑

[@CAJUNAFOL]

Lego canceled a part of a purchased order for me this week on a custom minifigure I wonder if they didn’t the printing on the torso I used my KZbin name.

[@jasonsbricksin5]

Yeah that is probably the case. They are pretty protective of their minifigure. If you go into one of the few stores with the minifigure machine they don’t seem to care. Unfortunately there is not very many of those stores around.

[@beetlejace2917]

The 1 per household is not consistent, I have seen a post where person did multiple orders gearing 8 GWP. I think the 1 per household should be dropped. Also it should of been a set the amount they would of sold is mind boggling ha ha

[@BricksOnAnIsland]

It is a shame Lego do not get their logistics working properly. Sold out on GWPs on Star Wars Day? No way! And that one-household-rule is annoying. It feals like "Buy more and get less". And yes, the droid carrier is perfect for army building - so please, Lego, just sell it!

[@Alltimechamp24]

I think you were the only person who got one per household...I've seen countless others (me included) who have multiple. Just had luck for you I guess...

[@Alltimechamp24]

Scratch that, looks like ya did get more than one. Winning!

[@wvcurls8612]

Do you collect all the Star Wars sets? Or just pick and choose? I can’t remember if you’d said on here or Bricking News.

[@jasonsbricksin5]

I don’t have all of them simply because of space and cost. But I do have the vast majority of them from the past 5 years.

[@mathra2523]

This is such a bummer. I hope it goes well with the return. Seems LEGO could be inundated with them!

[@Mardigrasman23]

I think it stinks. I would keep some since you got 2 gwp. I don’t have a problem with 1 per household if that’s the rules. But if that’s the rules how did you get 2. And how did it randomly pick some orders to not include them. As far as customer service. They just following protocols. Open the manual and find the answer to this problem. The problem is the system. If it’s one it should be a hard one. Not a random 1. But as much as this sucks. They got you because there is a rule that they can fall back on. So you have to outsmart them and return stuff.

[@GlennConners]

Gift with purchase didn’t start until May 1st You said you made some purchases on April 30th

[@Jakes_Bricks_and_Pics]

It started on the 30th for people that live on the west coast.

[@jasonsbricksin5]

Yes I am in the mountain time zone so the sales and releases drop at 10pm my time or midnight eastern time

[@judy3973]

Oh oh, Alex is rubbing off on you! S.P.A.C.E. Even with the arm gesture! 😊 The one GWP with purchase is not acceptable when it’s enforced randomly; and certainly the customer service reps should not be saying that it is being enforced, but then again CSR’s have to say what they are told to say.

[@alexnunes]

Did someone say SPACE???

[@howardb.6205]

dig the beard Indy

[@kraZylegos]

Don’t really feel bad for you. While it sucks that you didn’t get the GWPs, it is supposed to be one per household. If it means SO much that you need the extra GWPs, send separate orders to other places so guarantee you get them lol.

[@caronmills8983]

Didn't you get double points for all of those sets you bought? If you send them back next time you'll get a gwp but not double points?

[@jasonsbricksin5]

This is true. However, they often fun promos like around Christmas time and a few times through the year where you can get both gwp and double points. Plus sometimes they have a promo I want more than double points. So this will still give me options if those times arise.

[@reggiem1668]

I received a Tie Interceptor and the box was trashed! Shipping box was fine so came that way from Lego 😡. Returned obviously. Combined with their website performance, not very impressed with Lego as a business

[@jasonsbricksin5]

That is so hard when the outside box is in fine shape but there are issues with what they shipped. It’s frustrating because you know they packaged it that way before sending it. Sorry to hear this.

[@amyschultz44]

Will you get your points back for the codes you redeemed?

[@jasonsbricksin5]

No, I am keeping my coin and my Ninjago docks. But that shouldn’t prevent them from refunding the full dollar amount on the other items in those orders since I “paid” with points.

[@reventonrowe6111]

Yet some other KZbinr does 5 orders and gets all 5 lots of the freebies. At least have some consistency Lego!

[@Osea2004]

That’s bull crap they only sent you 2 I got 9 and all of them came just different days the trick is use 2-3 different accounts I was able to get 2 posters 2 coins and the other redeem sets

[@johnpowell2431]

I don't understand why you got screwed on this deal. I placed four orders back to back after midnight and received all the gwp's. Even made a fifth order a day or two later before the gwp's sold out and they should be here tomorrow. I always do multiple orders for gwp's. Never been a problem. If they start doing this it will definitely stop a lot of my purchases. Hell that's the whole purpose behind gwp's is to get you to buy more stuff than you normally would. Not a very smart business decision on their part.

[@TheOtherGuys2]

Okay, so I didn't actually watch the video where you talked about the "one per household" thing, because I thought "Oh, complaining about not getting enough free stuff." And I get that that's annoying when you thought you'd get something, and then you don't. But I thought well hey, free bonus items are free bonus items, and you were kiiiiinda trying to game the system in the first place. And I'm not saying you're being unreasonable, by any means; this kind of thing is absolutely something I'd do too, and I'd be bummed if it all went bad like this. *Buuuuut.* If it showed in the cart when you were checking out on the website, then it disappeared when you purchased it, then that's a load of baloney and Lego needs to get its act together. Errors should always favour the customer.

[@fastfordrs8957]

Still picking up the gwp at my local Lego store even today still some left instock I’ve currently now got 10 GWP Droid carriers just go down to the store next time with some friends of family and have them stand in line give them your Lego vip code and have them purchase the items for you or try ring a few stores near you ask if the any promo lefts

[@jasonsbricksin5]

Glad you are able to get them still. Unfortunately there is a large number of Lego fans in my area and the promos were gone Saturday morning.

[@DGemme1000]

Your hustle is a hassle.

[@jaywilliams1289]

Imagine only buying Lego to get something for free and then returning sets that you want just because you did get free items. Doesn't sound like a true Lego collector to me. This is the problem with the hobby, you have some people out there trying to hog all the free items they can get knowing it will reduce the supply so other people can't get them unless they pay after market crazy prices. So sad!

[@robotZER0]

No true Scotsman fallacy. He's clearly a collector. The blame solely lies on The Lego Group. They are a multi billion dollar company that for some reason can't handle web traffic every May the Fourth promo. The website bugs out and doesn't add promos to the cart when it should. That's not a paying customer problem. That's a company problem. This person was ready to throw down a ton of his hard earn money. And it's not right for Lego to gatekeep an army building set behind a paywall anyways. The droid carrier should have been a retail set.

[@worldsheaviestjamband93]

Following his channel he’s clearly a collector, not a reseller. I get it since I think he’s just trying to maximize his value on an already expensive hobby.

[@frogartti]

You don’t sound like a true Lego collector to me. Imagine criticizing someone for just trying to get a good deal on a product he loves. Man spends tens of thousands of dollars on Lego, buys every single Star Wars set, and produces daily Lego content for us. His entire life revolves around Lego. He’s more a fan of Lego than you’ll ever be lol Edit: Funny how the only two people complaining are both named Jay and have a combined total of three comments on this channel.

[@jaysabz7355]

God forbid he buy directly from the Lego store or deal with customer service (he talks about going to his Lego store) instead of ordering a slew from Lego online. He's opening this all *expecting* to return it for missing a 200 piece Droid carrier GWP. Also God forbid the free gift goes to a kid to play with or the one per household mean something. He is "let down" and "frustrated" - yet he has two in the picture. Call the whaambulence, worst May the 4th ever. I don't even want any cake now!

[@jaywilliams1289]

@@jaysabz7355 He is the one crying because he can't get all 4 of his free promos when there are people out there that can't even get one because of hogs trying to scoop up everything. 2 is plenty per household. Anymore than that is just greed! And to go so far and actually return sets that he wants just because he doesn't get to get 4 promos is pathetic!

[@DRUmBEaTTS]

So you’re placing multiple orders to get as many GWPs as possible when you could place one order for all of those items? That, in and of itself, seems dishonest to me as you are just trying to beat the system to try to get as many freebies as possible. So you placed four separate orders when you could have placed only one and you got two GWPs when you were only entitled to one. I’m glad LEGO is cracking down on people that are trying to abuse the system whether it is scalpers trying to beat the system to get as many GWPs as possible to resell at crazy prices or collectors who are also trying to beat the system to get as many freebies as possible. Both of those types of people should be ashamed of themselves for doing what they’re doing and I’m glad LEGO is cracking do on them.

[@jasonsbricksin5]

Actually I had to place 4 separate orders because of Lego’s rules. I redeemed insider codes and Lego only allows one code per order. Two of the codes that cost no points but were required to get their May 4th discount since they did t just mark down the price for everyone. One order was to get the Star Wars 25th anniversary coin that I redeemed 1500 points for and the last one was the order I redeemed 2300 points for to get the ninjago city docks set. Do it wasn’t really me gaming their system, it was more an issue of them creating a convoluted system that isn’t customer friendly to induce additional purchases and not having web servers that could manage the traffic volume. You may not agree with me but that’s how I see it.

[@burton14e7]

First

[@jasonsbricksin5]

Congratulations

[@delsyncroft]

I really think the droid transport needed to be a purchaseable set and we got a different GWP with it. Especially because of army building that they KNOW people do with their stuff.