What We Didn't Know About Cruise Ship Gratuities...

If you've ever wondered about where cruise ship gratuities go & if crew members really get them, this video is for you. While not a debate about cruise gratuities & tipping, this is a conversation we need to have...
In this video we dive into how cruise ship gratuities affect both crew members and cruise passengers. We also dive into some of the cruise tipping questions many cruisers have.
I share my own thoughts on cruise tipping and tipping culture, as it relates to travel & hospitality.
First time cruisers & avid cruisers will enjoy this cruise discussion on a topic that is often the subject of cruise news, especially when cruise lines increase gratuities & make changes.
CruiseCritic article: www.cruisecrit...
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ABOUT ME
Hi! I'm Ilana! I live in Montreal, Canada with my husband Frank. We can often be found dreaming about and planning future cruises, ideally to hot and sunny destinations! I believe in having fun, being kind and that you are never too old, or too young, to live the life of your dreams!
Please note that I do not sell cruises on Life Well Cruised. This and all other videos are for entertainment purposes only. I share my own opinions, personal experiences and information with other cruise travellers, which I hope can be helpful. Please contact your travel agent or the cruise line directly for advice and any information specific to your booking.
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[@LifeWellCruised]

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[@Matlockization]

I've been to the U.S. and don't like tipping. Give the workers a wage. Why don't you just give the crew a flat salary and bypass the nightmare that are gratuities ? Are taxes paid on gratuities ?

[@michaeli160954]

Gratuities shouldn’t be added. The cruise staff should be paid a decent salary. Increase the base price of the cruise and stop scamming guests to subsidise your pay role

[@Fonoyb]

The sad thing in America is we have Uninformed, willfully uneducated people who vote to keep their wages low. It's hard to believe but it's true. Republicans now are trying to get their SS and Medicare and they still are voting for them. Rather than research, they just call Democrats liars. Even though it's against their own interests!

[@Fonoyb]

The owners not the staff should be paying more wages. They need to pay the Crew more also

[@waynemyers1135]

We would always tip at the end of the cruse. We would leave a nice tip each of the staff. Ourselves and the staff were happy.

[@SeanCarr-zp1yy]

I think gratuities should just be a part of the base fare. The cruise lines should just pay the staff a good salary and reflect that on the base fare.

[@lennybuttz2162]

I totally agree, pay a fair wage, those people work dang hard often 7 days a week, 12 to 16 hours a day they need to be paid more money. Let me tip for services rendered.

[@gildaolsen2888]

The tips reward good service. No tips penalize bad service. It is a way to force personnel to go the extra mile. 🤔

[@peterbechard1900]

That would totally destroy much of their marketing strategy of sell cheap cruises to compete then nickel and dime you once onboard. The lines owned by publicly owned corporations don’t give 2 💩💩 about their staffs. They only care about the bottom line and lining their wallets.

[@peterbechard1900]

The more I watch these videos the more jaded I get. Let us all be honest with ourselves and realize there are a ton of self entitled folks out there that wouldn’t think twice about stiffing a service worker. Building it into the initial fare for a cruise just allows the line to sit on your money at least until you “remove it”. This allows them to make a little while avoiding paying their staff a decent wage. Their plane is to “compete” by showing cheap fares just praying to get you on the ship and let then bleed you with all the nickel and dimming you to death. WhenI saw a cruise line that bragged about their coffee or soft drink and juice packages I was blown away. So you get some cheap wine at dinner and hopefully at least some instant coffee in the morning otherwise it just water for you. Wow, that’s living the high life right there. But wait they may offer you a package that the one thing you want but stuffed with a bunch of other stuff you’ll most likely barely or not use. My wife and I just went on a cruise not owned by a corporation and the staff was great and extremely well trained. There were no add on garbage nor extra charges for everything we wanted. Did it cost more, absolutely. However comparing to our friends who went on a “less expensive” line with almost an identical itinerary and they were done adding the “extras needed to the same level of service they ending up paying dang close to what we paid for the “expensive high end brand” that truly does include everything.

[@PatsyMellen]

I’ll take their cheap cruises and bring on my wine and pop. I won’t pay extra for specialty dining or the other extras but we do tip up and beyond what is expected.

[@JeaWis]

Last year we went on a 28 day cruise. My husbands health had deteriorated so much he only left our room 5 times. Our room steward had to adjust his cleaning schedule around my husband’s location in the room. The steward even checked our room to ensure my husband hadn’t fallen. Did that steward get an additional cash tip? Absolutely! Because of that steward I had peace of mind when I left our cabin.

[@paulbunion6233]

that is completely right and a classic example of a person going above and beyond. That kind of person though would likely have done the same without any tips although it was no doubt appreciated and well worth it to you and your husband.

[@patriciachirgwin3238]

I am a Canadian (so I understand the tipping issue) that has lived in the U.K. for 37 years. My husband and I have cruised from the U.K. on Saga cruises, which is one of the ever increasing cruise lines here that includes gratuities in their cruise fares. I can only presume that because the fares are slightly higher, that crews are paid fairly. That doesn’t stop us, though, from giving additional tips to those cruise staff members who have taken good care of us. In the ‘olden days’, when I cruised from the U.S., tips were not imposed, but there was an ‘advisory’ tip amount that of course we paid (as you said, we wouldn’t leave a restaurant without tipping, so why do it when we were at sea)? I do think that those cruise lines that add gratuities should just include it in the cost of the cruise and pay all their staff a reasonable wage! Of course they won’t change as that would make their cruise fares look more expensive. I do think that cruise lines think we’re stupid and can’t work it out, and they think we’ll be paying the minimal amount. Kind of like the advertisements that say that cruises are ‘from £($)499’! Who books those cabins? Not me! Most cruisers end up paying up anyway - just add it to the fare!

[@prabjotgill7291]

Staff really do make a big difference in the cruise experience and I accept that tipping is a part of the fare. As you said, you wouldn’t go to a restaurant and not tip. So if you don’t want to leave a tip, and the service was not poor, you shouldn’t be going on a cruise, IMO.

[@amymedina1966]

I like it when the tipping is already part of the cruise fair because then at least you know everybody has paid towards tipping the staff. There are some people that do not tip at all they figure why should I tip them, they're getting paid to do their job. Because of that those people aren't getting tipped but others are. If someone's going above and beyond and is cordial every time you see them of course you are going to tip them I can see at least $50 for the person that's cleaning your room.

[@phillipayoung10]

Your steward went above and beyond

[@allyrooh3628]

We got Covid on our last cruise. The ONLY person that would answer my calls during the night were my cabin steward. Medical and customer service were on voicemail. He was amazing. He ended up contacting the right people and getting us the help we needed. We tipped him generously. I hope he got to keep it all.

[@sct4040]

I hope you gave him cash in person.

[@allyrooh3628]

@@sct4040 yes, that's the only way! :)

[@emjayvick511]

Thats his job..........

[@allyrooh3628]

@@emjayvick511 it was also the job of the medical people and the customer service people. We needed help. We got extraordinary help. We were grateful.

[@58wheelerL]

We always tip in person if given good service.

[@CruiseShipOnique]

Hi Ilana, crewmember here. I cannot speak for every crewmember but the cruiselines i do work for the gratuities do reflect on our payslip and generally split amongst crewmembers. Do we know when a guest removes the gratuity? I dont want to say 😅 but i want to add that leaving a positive feedback mentioning our names is super helpful and normally posted in the crew quarters for all to see, i can debate it could actually be more useful than gratuities, because we get rewarded and even promotions. Thanks for reading!

[@elisaastorino2881]

I'm very relieved to hear that - I didn't bother filling out the card on my first cruise because I honestly didn't know if it meant anything , but I made sure to do it the next time. My steward was a sweet guy and was very attentive to a small problem in the cabin, so I'm glad to know that my comments got him well deserved recognition.

[@katieboerger7568]

Since we carry our phones, we've started putting crew members' names in our notes so we can mention them in the review we get sent from the cruise line because we were told that names in reviews is helpful. Just a tip

[@JessicaSantos-gb8ht]

Thank you for sharing this information. I will for sure leave a review (& tip) to the staff besides the upfront service charge. They take care of me....and I take care of them.🎉

[@beezneez2056]

Thank you for this information. I wouldn’t have known! I will definitely do this next time. I really appreciate all the crew members who help us throughput our stay. I grew close to one of them on our first cruise and even cried when we said goodbye!

[@kendal4452]

This is good to know! Thanks for chiming in.

[@brucemacdonald1509]

If it is a requirement, it is not a gratuity, it is a fee.

[@burningblue1254]

Its recommended but not mandatory.

[@peggybentley9395]

If you pay at the end of cruise a big bill comes to you that IS mandatory NOT recommended.@@burningblue1254

[@kiwiskiwi]

@@burningblue1254 no you just get a guilt trip comment like the one in the video instead

[@burningblue1254]

@kazzhulse regardless its recommended but not mandatory

[@Omega_thehusky]

@@burningblue1254 most people cant do that, so its mandatory in their head it. doesnt matter its mental abuse and it is mandatory because of the consequences. thats usally the definition of mandatory unless i got it wrong if you dont do something something else happens unless you wanna change mandatory to extortion ill accept that. at the end of the day if something doesnt feel like a "recommendation" its mandatory thats whats being said. or how i should have said it is if something Feels mandatory its probably mandatory

[@mikehardcastle8618]

In most cultures, tipping is only for service above and beyond. In some, like Japan, tipping is seen as an insult. As a Brit I mostly lean towards tipping for excellence, but I very much enjoy Asian countries where tipping doesn’t exist. I no longer visit extreme tipping areas of the US such as New York, where tipping has got seriously out of control. Pay a proper wage, let people tip only if they want to. It’s a much better culture.

[@mymai5859]

We don't tip in New Zealand or Australia. Minimum wage is a legal requirement under Employment Law.

[@carolr7823]

Originally tipping in the U.S. was only for service above and beyond and not for regular service.

[@mikemandell132]

@@carolr7823 Those were the days. Now they have tip jars at a drive-through.

[@mariajones8304]

This is why gratuities SHOULD be included in price. It will make everyone feel better and remove so much headache from everyone

[@visaman]

What kind of headaches are you getting?

[@mariajones8304]

@@visaman thinking about how much to tip and if it’s enough.

[@DiscoDiva747]

Totally agree the whole add on thing is just getting out of hand!!!

[@stevesmith6554]

@@visaman Your headaches will begin, when you automatic gratuities which are just additional fees baked in, lead to poor service. When your service is properly rewarded, you services are generally better.

[@visaman]

@@stevesmith6554 I try not to think of them

[@mattmerchant3543]

Last year on our 11 night Hawaii cruise, we prepaid our gratuities. Then we tipped our cabin attendant when she went above what we expected. For example, our cabin attendant was very sympathetic that my wife got sea sick. She suggested the green apples and the ginger ale. Next day, my wife was much better. We made sure to tip the cabin attendant for her suggestion and for her truly caring.

[@stoehrcov]

Well done

[@susanbrechbiel7033]

That’s what we do! We pay gratuity when we book the cruise n then we give the room steward extra when we leave, we appreciate them as well when they go above n beyond!

[@emjayvick511]

anyne would be sympathetc to someone suffering from Mal de Mer.. Im very sympathetic are you going t giive me a tip ?? best solution iis to focus on something that doesent move.. IMO mal de mer is a fram of mind..

[@emjayvick511]

@@susanbrechbiel7033 in what way do they go " above and beyond" ???

[@paulaortega3756]

​@@emjayvick511I'm pretty sure sea sickness isn't just a 'frame of mind'. It's physical.

[@KitK-n3l]

My daughter works on a cruise line. The gratuities are taxed and then divided among the crew. Cash gratuities are usually kept by the person who receives it. These tips are generally very well appreciated as crew members work grueling 10 hour shifts, 7 days a week for 10 weeks.

[@emjayvick511]

Their choice and they live free and see the world free

[@lisamccurdy4099]

Thank you, for the info.

[@stanrussell9956]

Taxed??? That just means the cruise lines gets that portion

[@DanielEsquivel]

Just a scam.

[@ellenkester6703]

Is this all cruise lines? NCL states it is used for incentive programs. We have paid it but I do wonder.

[@gailabert7976]

5 years ago on a Princess Alaskan cruise when a staff member delivered our morning breakfast ( the one from the door knob menu), I signed for an added tip when the gal told me … “ Just to let you know, when you add on a tip it goes to the corporate office. However we get to keep the cash tips”. I gave cash the rest of the cruise. Thanks for the video! 😊

[@jameswarfield4152]

I wonder if she said that because she didn't want to share any tip with the rest of the crew. Not sure but if a cruise line is station in the US, they would be govern my US Employment laws, and Business have to pay the employee their tips, minus taxes.

[@gailabert7976]

@@jameswarfield4152 🤷

[@carolr7823]

@@jameswarfield4152 That's not true in the U.S. Many restaurants pool tips and the tips end up going to managers and cooks who are already paid above minimum wage.

[@leobutera5306]

If managers in a US restaurant are taking a share of the tips, the manager is breaking Federal Labor Laws.

[@Brodathan]

​@@carolr7823thats terrible and dishonest!

[@RebelPickle]

I budget the pre-paid gratuities as well as extra cash tips into the cost of my cruise. The crew work so hard and I love to personally present additional money to our cabin steward, MDR waiter, and assistant waiter.

[@TVHouseHistorian]

I really like this idea. I’ve only got 5 cruises under my belt, and I haven’t quite gotten on top of the whole cash tipping thing. As a solo cruiser, I’m already paying a lot, so it’s been a bit of a financial pill to swallow. When I began cruising, I had absolutely no idea about tipping - especially when gratuities were included in my cruise fare. I figured, “Cool, now I don’t have to think about it!” Well, now I’m rethinking that.

[@hollie7670]

We prepay gratuities. And then give our room steward and wait staff about $40-$50 based on length of cruise. I am going to maybe give 1/2 to room steward at the start and the other 1/2 at the end. I've also told spa staff I will be giving a speerate cash tip if they don't 'sell' me stuff. So far it's worked.

[@paulbunion6233]

WHY ? it is clearly stated that it is gratuity for the staff. Do you get a refund if you have a lousy waiter ? NO ! When I was working, I took the man's money and I did what was expected of me to the best of my abilities. If I didn't think I was paid enough I did not attempt to shake down customers. Yes I was a chef all my career @@TVHouseHistorian

[@burningblue1254]

@@hollie7670 Spa staff are not cruise line employees. All cruise lines except Celebrity have spas run by an outside contactor named Steiger. Celebrity uses Canyon Ranch. Spa staff do not participate in the tip pool. Their gratuity is included in the fees. Its always nice to tip your wait staff and cabin steward that provide personalized service to you.

[@connie_360]

Ditto and write down the names of the crew so I can compliment them during the survey

[@georgiasolotoff5974]

We went to Australia/New Zealand on a Viking cruise. Our favorite bartender was so wonderful. My husband gave him a very generous tip. He actually sent us photo of his parents holding a white board with a lovely thank you! He must have told them I agree you need to be as generous as possible. Our son is in the hospitality industry and as he says " those $$$ will not change your life but it means the world to those who serve you".

[@tonychristie4009]

I work in a hotel, yes it's great get a tip in appreciation for the good job done. But it's not expected because it is our job, yes our wages are OK now I hope all who work on the cruise ships get a good wage... dose anyone know what there rates are 😢

[@valmore702]

Amen!❤

[@sharonfrazier4217]

Some of us save for years, just to experience a cruise. If gratuity is included, I just have to thank them, and leave a good review. I don't know how workers feel with extra two or three dollars, but we should not have to feel bad if we can't do what others can. I did keep my inside cabin neat, voiced, and wrote, my appreciation. I'm planning my second cruise, and these types of cruise news sites are appreciated. Not many 80 year olds get to finally have the experience, so thanks to those who are able to tip. Some seem to think there was no gratuity, but I had it included in the cruise cost. I understand the workers may have hard jobs, but so did I in my working years. The statement, if you can't add more gratuity don't go. What if I said, "you wealthy people could put extra in the shared gratuity, for the people who cannot afford extra gratuity?" It's doubtful I will even be healthy enough to cruise again, as I will be 90 y/o, but please don't make another elderly person, feel they are not entitled to fulfill a dream of cruising, unless they can give extra, for every day they are on the ship. I have no more to add to this subject, so, be blessed, and let love...love, doing away with love of money.

[@mickeymcintosh3425]

I think they appreciate thank you cards and those reviews are very important.

[@garlandbridges9309]

I always pay the gratuity and give some extras. I don't think the daily charge should apply to ķids in the cabin at the same rates

[@dsmith6601]

No, I think it’s very important to make sure you leave a good tip. Nowadays, we’re lucky anybody wants to work at all.

[@paulbrungardt9823]

Your age doesn't pay the workers' bills--if you can't afford to pay for your obligations, then wait until you have saved enough or just stay home. ( I bet you voted for Joe Biden because he promised you Free Stuff--Now your grand-kids are screwed over by inflation.)

[@ICONICPARIS]

​@@dsmith6601exactly

[@keptanony8162]

Here's the thing that has always irked me about the gratuities "description" when you research who they go to - It says it goes to crew members that aren't customer facing and work behind the scenes to make our experiences better. I'm not sure I fully understand this mentality. When I go to a restaurant, I don't tip the chef, as the chef gets paid an appropriate amount to be a chef. I don't tip the host /hostess, as that person gets paid an appropriate amount to manage the seating's. I don't tip the bartender if I'm not sitting at the bar drinking because they play no role in my service. When I go to a restaurant, I tip my wait staff, because they're the ones that are actually serving me and my table. As we all know, a server's hourly wage is always minimal and they rely on tips to compensate their income. They know this when applying to be server. So why in the world are the cruise lines not paying an appropriate amount to the staff that are behind the scenes??? That seems to be the biggest issue I have with this system. If they want to charge more for a cruise and pay their crew members appropriately, that would be much better in my opinion and I would trust the fact that the appropriate staff are reaping the rewards of their tremendous service. Again, this seems to be a corporate issue that has made its way to us as the consumer. I shouldn't feel bad that I don't want to tip someone that may be doing the laundry for the rooms, or the maintenance people that need to fix stuff on the ship, or whoever else is "behind the scenes." This should be the responsibility of the cruiselines to take care of their staff and pay them appropriately for the positions they were hired for. Just my 2 cents....

[@meganashlea]

I agree with you, raise the cruise fare and crew pay accordingly. I’m not a fan of the way Princess describes how the crew appreciation is being pooled across the company vs staying with the ship… does this include the CEO? The way they rolled out this last update has me questioning the company as a whole. I’d prefer to tip the staff directly so I know they are receiving it.

[@Melissa-lr7hs]

Actually if you go to a restaurant and tip the server, the server is generally required to "tip out" or "tip the house". This means the server has to give some of their money made to the restaurant to be divided amongst the other staff including the chef, cooks, dishwashers, host/hostess. This response isn't to say I don't have issues with how the cruise lines go about paying their staff or gratuities but just wanted to clear up the piece about restaurant wages and tips.

[@keptanony8162]

@@Melissa-lr7hs not sure what restaurant that is. Never seen a host/hostess or chef get tipped from the wait staff tips. I know bussers get tipped out and bar staff, but that’s it. Like most, I’ve worked in restaurants. Based on your response, I think you might have missed the point in my post.

[@Melissa-lr7hs]

​@keptanony8162 didn't miss your point at all. I think both customer facing and non customer facing staff should be making a living wage instead of relying on tips. I was merely correcting your point about tips in restaurants. In my experience, back of house staff are partially compensated based on the tips received by servers. Actually, that's slightly incorrect as servers provide money to be divided amongst back of house staff based on their sales, not how much they received in tips so if customers decide not to tip, the servers actually lose money. I say this as someone who worked as a server and office manager (responsible for dividing said tips amongst the BOH staff) at 3 different restaurants over about a decade. I will say this is how it works where I live but could be different in different areas of the world :)

[@lindatann3955]

I have to agree with you. Corporate should be taking care of its employees. Good service gets good tips!

[@Greg-pt7ur]

The very definition of gratuity includes voluntary participation of the giver. The cruise lines should pay their employees fairly and bill it up front.

[@jenniferknight2010]

They don't pay their staff enough. NONE of them do. This is a non issue. UNLESS YOU'RE A SLIMEBALL, WHO WOULD TAKE THE GRATUITIES OFF THEIR BILL?? If you're too cheap to leave a healthy tip on top of the standard gratuity for your cabin steward and your restaurant servers, YOU DONT DESERVE THE PRIVILEGE OF CRUISING. This whole video just made me mad.

[@July.4.1776]

@@jenniferknight2010…..I agree with you! With that being said the way to solve the issue is to bake it into the fare. One can always give more if you like.

[@derekbland5253]

And that's why they call it a service charge. Surely the cruise line should pay the wages of peoples whose job it is to serve and then we tip based on level of service.

[@M4DForever]

@@jenniferknight2010 are the cruise line companies slimeballs too?

[@jenniferjones3717]

And I don't agree at all. I will pay what I FEEL is deserving. Not everyone treats you the same or does their job the same just like a waiter or waitress. I don't include my gratuity and pay it at the end. So call it whatever you want but that's anyone's decision​@@jenniferknight2010

[@pw-sz6ds]

I personally have no problem giving the prepaid gratuities. It’s a part of the cruise cost. What I don’t like is the pressure to give beyond what you have already prepaid. The snobbery from the $50-100 additional tip club givers, the arrogance from the $200-500 additional tip club givers is getting tiresome. A true giver would not tell how much they give let a lone announce that they do it. Giving is from the heart. And there it should remain.

[@emjayvick511]

Its not part of tge cruise price now is it.. its an optional extra

[@JulioWY]

Jesus knows

[@mohsman]

Your definition of “true giver”, that giving IS solely from the heart, and “should” remain there is more than a bit judgmental and dogmatic. Act on your beliefs but accept that they are not the only way to view the actions of others.

[@pw-sz6ds]

@@mohsman it’s my opinion of what I believe a “true giver” means. Sounds more like you are the one judging and being dogmatic about someone voicing their opinion. This is a free forum to express your thoughts and feelings. So if you freely expressed your thoughts about my thoughts by calling me dogmatic then you are none the better.

[@mohsman]

@@pw-sz6ds Had you begun your sentence with, "I believe...", or "I think that..." or "IMO...", I would not have commented. But, you made declarative statements, as if you were defining/declaring the only definition of true giving. You were not expressing an opinion, you were dogmatically defining true giving. Your comment that my freely expressing my thoughts about your thoughts evidenced dogmatism is illogical and suggests you don't understand the definition of dogmatic. I was pointing out/observing/criticizing the rigidity of your statement - nothing more.

[@charleskillgo1647]

I pay for gratuities with my cruise. I tip baggage handlers, and I tip my room steward. Now, my rant. People have lost their minds over tips. Drive throughs with tip buckets at the window. Convenient stores with tip jars. People on social media complaining because they only got A $5 tip on a $20. Bill. Your tip is based on your service. So while you are talking with the pretty girl while I am waiting for a refill on my ice tea, then guess what? Your tip starts going down. Just because you are in the service industry does not mean you automatically deserve a tip. So onboard ship, you prepay for tips, then everytime you buy a drink, or anything else, a tip of 18% is automatically added, then you are expected to put a tip in the jar. I understand how people are getting fed up with tips, especially when the service people complaining on social media. They just seem ungrateful. Some people paid thousands of dollars for these cruises and tipping 3 or 4 times for a drink is getting ridiculous. You prepay gratuities, you pay 18% on the drink then you put $2.00 in a jar. No. Some of these people sound ungrateful for what they get.

[@eminbc]

Exactly. My argument in Canada is the now %18 or 20% presented for tips at check-out. What? If prices go up, then your 15% is also going up. PLUS why are we tipping on a government tax??? Tax is not a restaurant cost but something required to turn over to govt. Wish more would discuss this.

[@w3ndi973]

Agreed!

[@donnalichtfuss7527]

I'm a nurse and never get tipped for the outstanding service I give to every patient. Yet, I'm made to feel I OWE tips to people who make a cup of coffee or provide other services they are already being paid for.

[@marieschafle1700]

I think nurses make a lot more per hour than the stewards

[@jamesnunez1703]

My late dad use to be a professional waiter in his teens ( early 60s). He was always impressed with cruising wait staff and the room attendant. He taught me on when to tip and how much to tip. He also taught me " if you cannot afford the tip then do not go ". Those folks bust their butts for you and I to have a great vacation. So, guess what you don't spend 100 bucks in the cassino. Save it for the end of the cruise to make someone's day.

[@latachia_2981]

They need to change this! Once you pay the price, that's it! It's not a matter of "affording to go"Everything should be included in the price! Employers need to just pay them a better wage! And by the way, I waited tables for many years, I would have rather had a good wage that I could of counted on(maybe $20 hr) making , as opposed to sometimes it's good & sometimes it's not...Like when there are no customers ,because it's 0 degrees outside & nobody is coming out. They're all staying home ,because of the weather & all your getting is minimum wage,,,,And also.they severly cut down your schedule as well, because of it & send you home early.because of it as well...At lest they can't send them home early on a cruise ship & they are getting thier hours in. And probably, aren't paying much for thier room & board, as well & don't have utility bills to pay & such. They probably get good benefits for medical & such,on the ship. that many waitresses don't get at restaurant. as well.

[@travelnomad2128]

Heck, they might be even better off than most US workers 😅 They get their wages free & clear just minus personal expenses. No rent, free food, free utilities, no commuting, no deductions, etc.

[@cookielocurto7075]

My father taught us if we didn’t have enough money to tip our servers , we need to stay home .

[@bettywith2girls]

@@latachia_2981 I waitressed in my teens and I can't tell you how many times another waitress/waiter has stolen my tips right off the table. If the manager isn't around, I've had other waitresses think it's funny to tell my customers behind my back that they didn't have to tip me for whatever reason. Or I've have waitresses tell my customers, again behind my back, n-o-t to leave tips on the table but to give them to the hostess and they will get back to me...I'm told this also, and at the end of the night, when I ask about my tips...the hostess, who is a teenager also, just purposely ignores me and walks away from me...with my tip $$$, because how can I spend an entire evening working my butt off and giving excellent service, yet not get any tips? Complaining to the manager does nothing, most of the time managers don't even want to be there. One time I got so frustrated that I told a table that had purposely not tipped me because they thought they didn't like the tipping culture, that I made $2 an hour, the rest was suppose to be supplied by tips...a no-no in the restaurant world. I would have l-o-v-e-d to just been paid a high wage and did my job the best that I could, getting in trouble or fired if I didn't...like everybody else.

[@Bekind817]

I dont understand why you pay gratuities and also whu they give you a enveloppe at the restaurant and in your room too. So that means 3x gratuities.

[@samuellarielle-jones9690]

First time cruiser here from Australia and booked a cruise departing from Australia. I can confirm that daily gratuities are built into the pricing when we booked and was aware of this fact. Because of our non-tipping culture, this works well for me as I don't have to worry about potentially being rude if I don't tip someone in a face to face setting. I would also never remove the gratuities from the booking and the fact that you would even be allowed to is very odd.

[@LifeWellCruised]

Thanks for sharing your experience 😊

[@dimitrz2000]

But the problem starts when the staff expects you to still tip over and above the pre payed tips.

[@samuellarielle-jones9690]

@@dimitrz2000 I've not heard of this being an issue in all of the various cruise vloggers videos I have watched 🤷 I don't know where you are getting this information. From what I have seen in volgs and read, it is completely up to the cruiser is they want to tip personally and separate to the included gratuities or not.

[@trishdavidson9979]

As I am cruising with Cunard from Australia next year I am really interested in that you say the gratuities are built into the fare. I have been told I will be billed for gratuities at the end of my cruise. Which line are you sailing with?

[@kiwiskiwi]

@@dimitrz2000 yeah we're seeing this problem in Canada, wages were hiked for service staff, they don't make below minimum wage, yet they're wanting tips. Some make off with $600 a night in tips, some will also be loud about it if you don't tip 18% after tax!

[@dougstimesharetravels9378]

What I have noticed post automatic gratuity is that service has gone downhill fast. This past cruise we never got our drinks refilled without first asking and then waiting a long time. Often the drink wasn’t refilled until after the three course meal was finished. At home I base my tip on how well the staff keeps up,with our drinks. If I chew on ice between refills, the tip goes from 20% to 15%. If I chew ice u til there is no more ice in the glass, it goes down even further. On our last cruise, we would finish our drinks and the glass would be completely empty (no ice remaining) before they even asked if we still wanted a refill. At home we’d never return to that restaurant again. Auto tipping is simply subsidizing the cruise lines wages. The cruise line needs to come off of this form of forced wage subsidization and pay a reasonable wage and charge the correct cruise fare, then allow guests to tip accordingly to service.

[@PatricyaT]

I am a former crew member/ officer. I worked in few cruise companies. On Royal Caribbean ( i left in 2011) housepping and restaurant knew who removed the gratuities. Disney as well. But crew were not aware on NCL, P&O Cruises and Cunard. The best thing is to tip the crew member in cash. Rccl and Disney used to give the gratuities directly to the restaurant and housekepping staff in the end of each cruise. In other companies crew members have fixed salary and never received the full amount of the gratuites paid by a guest unless they get tipped in cash in person by a guest.

[@ajwhite1077]

I'm a former crew memenber and this is the biggest discussion amongst cruisers and crew members. There's soooooooooo much that's not being told about the gratuities. We never knew who removes the automatic gratuities. Whether you remove the charges or not, it's best to put a little something extra in the crew members hand.

[@robertslutzky6684]

If a passenger agrees to the daily gratuities there should be a way that it can’t be removed. Very simple.

[@ajwhite1077]

@@robertslutzky6684 Once the cruise line start telling the truth about the automatic gratuities then passengers will think twice about removing them or leaving them. I work on cruise ships for 4 years and my salary was set and the only tips that I received came directly from passengers putting it in my hand not from the daily gratuities

[@kingsgaurd]

Sorry, if the service is poor, gratuities should not be automatic. However, rather than remove gratuities when the service is poor, definitely talk guest services first to see if the service issue can be rectified. An example with NCL that I encountered was actually with guest services, when I was having trouble with the app. The help I received was completely wrong despite going back several times.

[@erniesimmons4452]

This sounds more believable to me.

[@jenlot4]

My husband likes to tip personally, so we remove his daily tip but leave mine. We give the cabin attendant money every other day and the waiters and assistants waiters tips and the host a tip also. We feel like it’s more balanced that way and the crew members seem happy about it.

[@tdubblz]

That’s one thing I love about Virgin. It’s included in the fare. It’s the company’s job to pay its workers a salary.

[@Hawkeye2001]

An additional "tip" is to write down the names of those who do an above and beyond service and pass that along to their managers. I've had numerous crew tell me that they truly appreciate getting positive feedback. I even had one crew member show where, on the web site, to enter the feedback.

[@LifeWellCruised]

Absolutely!! Thanks for pointing this out

[@lennybuttz2162]

This is very important, crew members can get bonuses like a free excursion or extra time off because of positive feedback it also helps in job security which is slim to none on a cruise ship. Positive feedback can also play a role in advancement, as they get a better job on the ship they can also get a private room or a bigger room. Leaving positive feedback can have a huge impact.

[@markevans8262]

Holland American has a tool on their "app" to give crew feedback. It works really well for me to give feedback at the moment when a staff member does a good job.

[@PatsyMellen]

We get envelopes from the front desk and give our steward, waiter and assistant waiter extra money along with our favorite bartenders.

[@jenbrooks5872]

We do this too. We give them thank you cards, send the compliments to guest services mentioning those who really made our trip special. (Hero cards) then do so again on the web survey.

[@andrewdickson8714]

We have tried to INCREASE the daily gratuity, but customer service advised against it with the suggestion of tipping individuals for their service. Another lesson learned many years ago was to write a personalized thank you card. When a crew member gets a note from a guest (with the cash inside) it’s apparently a huge deal. The employee gets extra perks and benefits. These are especially nice to give to the unsung crew members who don’t normally get recognized.

[@761jared]

Thanks for this. I never really thought about bringing cards for exceptional staff members, opting instead to give cash personally or leaving it in the cabin for the steward when disembarking.

[@funship5673]

Customer service knows very well the crew member won't get the extra.

[@nabelb1208]

I just did just that on Royal recently. I watched videos ahead of time and heard that Thank You cards go a long way. Since I don't carry lots of cash when I travel, I left a thank you card with a receipt of an additional gratuity that I put on my credit card through the customer service desk. They made it easy for me to apply it on my card and I was more than happy to add the additional tip with a note thanking our steward for a wonderful vacation.

[@kerrymotton1819]

We did our first cruise in 2021 and I made sure to buy a few small thank you cards before leaving home. On the last day we left cards for our room attendant, dinner server and helper, and one particular drink server that we always went to. We included a hand written note expressing our appreciation for their service and a generous tip. Many of the crew are from small, poor countries and work away from home to support their families

[@sf3413]

Wow, this video and all the comments are so interesting to me. It was like a deep dive into USA tipping culture. Though I live in the US, I come from a country were tipping just isn't a thing at all. Everyone is paid a good wage for services, and the employee is expected to live up to certain standards. As an outsider looking in, I have a few thoughts. 1. Nobody forced these wonderful people to work on a cruise ship. They chose to do what they are so amazingly doing for us. So please, don't view it as "slave labor." I've seen horrific slave labor and this is not that. 2. If it eases anyone's conscience, we simply prepay gratuities and that's it. We are very friendly to the staff, but extra tipping doesn't even occur to us. 3. Be kind and dignified. I was surprised how upset some people got in the chat. This is such a personal and cultural topic. Thank you Ilana for your videos! They have been fun and helpful!!!!

[@eminbc]

Well said.

[@ashleylewis6638]

Former guest services here-thanks for making this video! Just to answer some questions raised and debunk some myths. No, crew are not officially made aware of who removes tips, although a report can be easily be generated and some department heads may have access to this and share among their teams. Also, when gratuities are removed alongside a complaint, be aware that every single complaint is logged and put into a thorough report which is shared ship-wide among all department heads. The split for most cruise lines is around half to housekeeping, 30 percent to dining room and 20 percent to the galley, public area housekeeping, buffet waiters and servers etc. Crew no longer get paid in cash. In some cases, if 40 percent of guests remove gratuities within a sailing, crew members pay will be 40 percent less. Sometimes the cruise line will protect around 30 percent as a guarantee. This is especially important, as when ports are cancelled, the ship is falling apart, etc., crew are often the ones paying for the cruise line’s poor planning/info, as guests get angry and remove gratuities. Crew do receive the gratuity directly. It is split based on assignments, so your steward/waiter won’t get paid if you remove your gratuity. It is paid on a cruise line issued debit card or some nationalities can have it paid into their bank account via direct debit (payday is every two weeks). Other tipped staff: Bar staff have their own system, casino don’t get anything other than what is tipped in the casino, third parties like Art, Shops and Spa do their own thing. Staff that get no tips and paid slightly more: youth staff , staff that run activities, housekeeping floor supervisors, guest services. *Youth staff and floor supervisors really appreciate tips as they are not as well paid, yet left out of the tipping structure. Shore Ex are paid and get a small kick back on sales. Maître d’ can be tipped, they make a good salary for ships, but I have seen some debarked for heart attacks (yes it can be that stressful) so not worth it for most. Cruise Director is paid very well plus a kickback of certain onboard revenue. Officers make enough. Finally, entertainment has the least hours, and most pay comparatively. Extra tips can definitely be kept by the crew receiving (i.e. it is generally not pooled) and is much appreciated (some nationalities can only use fresh crisp currency so tipping in 5, 10 and 20s is useful and please not soggy, crumbled or old bills as they often can’t access banks and spend months trying to get bills in the right condition so they can exchange/ distribute to family when they get home). And lastly please do remember names of those who did a great job for the survey. (This information should be taken as example only and may be out of date. For the most up-to-date info please contact your cruise line. No proprietary or confidential information has been shared in this comment.)

[@MeowMeow-vo9cj]

Very helpful info. Thanks for sharing!

[@ellenkester6703]

Why does NCL say it is used for incentive programs if it is actually gratuities and all split amongst staff?

[@loriann9064]

Thank you for sharing this information.

[@robertslutzky6684]

We have been cruising for more than 40 years. My wife and I have been on 6 cruises in the past year and a half. Everyone on the ship works so hard and we truly appreciate everything they do. On top of the daily gratuity, we leave our cabin Stewart $100 on a 7 day cruise. Also leave a nice tip for our waiter and helper. They work long hours to make our cruise enjoyable and they deserve it.

[@rosestrange3042]

ALSO CONSIDER TIPPING THE BATHROOM CLEANER WHICH I DO.

[@scotsmuscle]

i do the same thing.

[@donnatumulty9521]

That’s exactly what we do too I make envelopes up at home a few months before cruise. Then I don’t even have to worry about it on last day 😎

[@saritah4757]

@@donnatumulty9521that’s a great idea. We usually bring the thank you notes with us but don’t stuff them until the last night. But now I will consider stuffing them at home.

[@cynthiag.5325]

How do you give them to the waiter and the bathroom worker??

[@teniahawkinssimon7099]

I always prepay my gratuities and I also tip my cabin steward and MDR staff for their exceptional service. My extra tips go into my vacation planning budget and I have NEVER considered having my gratuities removed. The cruise staff works super hard and I want them to know that they are appreciated. Great topic as usual. 😀

[@ericsapp6487]

do you pay gratuity in addition to the bar tenders? I understand cabin and wait staff. but I am trying to clarify if I will be charged extra for my drinks when I have already paid the gratuities.

[@maggiewakefield875]

As a seasoned cruiser, I always remove the automatic gratuity and give directly to the crew members who assisted me. My cabin steward always gets $50 at the beginning of the cruise, and at least $100 at the end of the cruise (or more depending on the length of the cruise). I always thought that tips should be voluntary, and people should be paid a living wage without needing tips to augment their salary.

[@machintelligence]

That sounds like a good way to stiff the cooks and workers at the buffet line.

[@jahbern]

How do you do the tips for the wait staff? Who do you hand those to? Do you just do it on the last night of the cruise?

[@dougdavidson3260]

@@machintelligence since the gratuity collected by the cruise line is distributed however they see fit including to meet salary contract it’s actually best to tip in this manner. The gratuities are not split. They are used for salary the crew makes regardless of 4 or 4,000 onboard. It’s all a lie sold by the industry. They put the money in their coffers.

[@lw3158]

"seasoned" cruisers would know that there are hard working crew that we never see on the ship, that also make our cruise experience special. Removing the grats just tells me the person is well seasoned at stiffing people.

[@maggiewakefield875]

@@jahbern Yes, generally the last night of the cruise I go around and tip the wait staff, bar tenders, etc. I actually spend more in tips, but I feel if the cruise line wants to use the money to “pay salaries”, then just make it a charge and stop calling it a gratuity. There is nothing gratuitous about it.

[@Tom-sg4iv]

Thank good I’m living in a country without tips. It just feels so stressful thinking about it when visiting the US.

[@elenhin]

this is one of a million reasons I will never visit the US to be honest.

[@dmaextraordinaire8205]

It’s absolutely out of hand here these days! Even automated things are asking for tips! Ridiculous.

[@TrixieTricks]

When I visited Scotland, I found it so much more enjoyable to not have to think about tipping. And, guess what, the service was BETTER!

[@karinaday4690]

I believe a proper wage is necessary, rather than crew staff hoping people tip enough to receive an adequate wage. Tipping should be an optional bonus!

[@garyjarvis2730]

Cruise companies have dissolved into the "nickel and dime" arena and only fuel the controversy over automatic gratuities. They post sometimes ridiculously low and unrealistic prices to lure people into the booking. This comes at a cost to their employees. By not paying their crew properly, and forcing them to live off of the gratuities, a very lopsided employment structure is created. These folks work long hard hours and should be compensated in a reasonable manner. The problem is often exacerbated by hiring crews from depressed third world countries where people simply don't expect a fair wage. In the end the passenger is gouged at every juncture and the crew is overworked and under paid. The lack of transparency is appalling and designed solely to increase profit. It would be refreshing to know exactly how the crew is paid and how the gratuities are divided.

[@travelnomad2128]

I understand from the few crew members that I talked to, before they deploy they already signed their contracts with their monthly wages stated in it let's say $2k per month so they already know how much they're earning. Gratuities are extra!

[@kamelhaj6850]

I get a feeling that the crew are being paid better today than when I first started cruising 17 years ago. Back then, I heard that they were getting about $20/day and had to depend on their share of gratuities plus any tips for anything extra.

[@761jared]

That's when you look into which companies implement practices that you most align with. Virgin Voyages (my preferred brand) isn't a "budget" carrier by far, and the tips are included the base fare. I've neither felt pressure, nor even been asked, to tip after booking the trip. In fact, the only pressure I've felt is losing the lower prices and incentives for booking another trip(s) while onboard.

[@lcflngn]

But the main question is, if one pays gratuities “in advance” how are those divided amongst the crew?? We really ought to have that answer.

[@garyjarvis2730]

@@lcflngn I agree but take it one step further - pay the crew a fair living wage for the long hours worked from the start. Yes, cruise fares will go up however the passenger can be assured the service they get is being properly paid for. Some companies used to have a European contract that complied with the EU regulations on pay and benefits (for European crew members) while having a Philippines contract that paid much less and provided none of the extras. This was for people doing exactly the same job but coming from different labor markets. When gratuities act as a different wage channel they aren't really gratuities.

[@slitherinb1]

Gratuities should not be forced upon us. Tips are given for good/excellent service at my discretion. These cruise lines try to make you feel bad and should be paying the workers more and not off of our backs.

[@MariesAcrylicAndGelNails]

As an Australian I can tell you no Australian ships don’t but we sailed to Hawaii on Royal Caribbean and they for the four of us wanted $1000 for gratitudes which we removed instead we tipped those who went above and beyond, our waiter, our cabin crew. We just sailed with celebrity to New Zealand we paid the gratitude, I personally will never rebook or sail with this company again for lots of reason, the biggest was I came across late about 10pm a man who wasn’t drunk but couldn’t remember where is cabin was etc he was every frightened. I took him to customs service desk no one there, I heard vacuuming in dining room so I grabbed a staff member, it took 15 minutes to get customer service who were very rude, refused to call the cabin and speak to his wife, I got the cabin number, and went and got his wife but before I left I gave this staff member a piece of my mind. Next morning I put in a complaint as I was told they don’t call rooms after 9pm, it’s bullshit. Anyway the service from staff on this cruise was the worst and it’s my fifth cruise. Never again. Tips and gratitudes are a sore point, pay your staff better in the first place.

[@sabrinamerrick1271]

Glad you helped that man. I forgot my room number once, not alcohol related. It can happen to anyone. Even in a hotel.

[@sct4040]

Celebrity is like the Spirit of cruises. I would never sail on them. I don’t like RCL, neither.

[@Brodathan]

I agree! Diamond plus member, and I wont ever step foot on a rccl product again. Poor service, and the food quality has skydived over the past 10 years

[@elizabethhouse2910]

Thank you for addressing a controversial but important subject in such a thoughtful way. I have been continually impressed by how diligent and cheerful the cruise crew members are on every cruise I've been on. They earn every penny in my book. I pay it up front and just consider it part of the fare.

[@Gardis72]

Exactly. Well said.

[@ashleymyrrh1756]

Why do we not tip airline cabin crew? They don't do a good job?

[@rgruenhaus]

This should be addressed with the cruiseline not just between us cruisers.

[@rgruenhaus]

​@ashleymyrrh1756 I don't think there is a question about flight attendants getting good pay, unlike ships crew who are worked much harder than flight attendants.

[@robertlulek1634]

@@ashleymyrrh1756 reason for that is, it's just one day. Cabin stewards are there every day for your vacation as well as the ships crew. It's a different format.

[@porchsitandknit8532]

We just got back from a 15 day cruise tour with Princess to Alaska. It was amazing and every single staff person we came in contact with was so friendly and really went above and beyond. We gave out so many extra tips and we have zero regrets. 15% gratuity was included on our land tour meals, we bumped it to 20% every meal. On the ship, motorcoach rides, excursions, etc. we freely handed out tips and even our son noticed how thankful everyone was. We are spending so much on a vacation, more than most people can afford to do-calculating tips into that is part of the price and to us it doesn’t matter if some tips are already included. The staff are working hard and long hours so we can all have a vacation.

[@garyroberts3859]

HELLO, people work hard in other industries and never get a tip.

[@porchsitandknit8532]

@@garyroberts3859 ok? I’m not sure of your point? I work very hard and so does my husband but we are not in the service industry relying on tips. Many service industries pay folks less per hour, relying on tips to supplement their income. I hate that model but it is what it is. Are you saying these folks do not deserve tips for their hard work because others don’t receive tips? I work hard but I don’t work 6-7 days a week, 10-12 hours a day, on a cruise ship away from my family. There is a difference.

[@greekgirl9897]

Very nice of you.

[@meghanstufflebean4139]

@@garyroberts3859you sound like my 90 year old grandpa. I’m a nurse. I make a good income. I don’t need a tip.

[@garyroberts3859]

@@meghanstufflebean4139 I’m in the same generation as your grandpa…l was a teacher not making a good income…can’t see I should tip other people for simply doing their job. The expectation makes me a little angry

[@tammiklusewitz7141]

On my last cruise, I noticed the room Steward was calling everyone in our cabin by name on the first day. It appeared he was doing it with all of his assigned rooms. And I'm sure he did it for the group of people who just disembarked that morning. He was only with us for a few days but he really did work hard to take care of us during those days. He did his job and he did it well. The same could be said of our waitstaff. I appreciate that level of attention. I'm happy to reflect that in my tip.

[@jbrook877]

What bothers me is the staff who prepare the food, who wash the linen that the wait staff bring to us. Are they paid a living wage?

[@CL-mp4vn]

@@jbrook877 Those I think they call _behind the scene staffs_ . I think the gratuities will go to their paychecks. So, IMO, gratuities is a must and they can't let passengers remove it.

[@darleencherry4374]

​@@jbrook877yes

[@casperghost50]

​@@jbrook877tip them too

[@donaldmclean6455]

I paid £360 upfront in gratuities for my wife and I on a 10day cruise to the Caribbean. What I would like to know is how is this money shared out ie who all gets a share of it and do they all get the same amount?

[@SoloCruising]

One thing I do know is true, I get a big smile and thank you when I tip in cash. I prefer to tip in cash instead of trusting the cruise line. Especially when they do not advertise where the money goes. I tip in cash to everyone everyday🎉(drinks and some food does have 18% tip)

[@Judy1957]

I choose to prepay gratuities and then give an additional tip to my cabin steward on the first night. I prefer to give additional gratuities individually to bartender, wait staff, etc.

[@CalgaryGuy]

ditto

[@LifeWellCruised]

Thanks for sharing 😊

[@martyklestadt6766]

It's always a good idea, if one can afford it, to tip cabin stewards, bartenders, wait staff, etc. on the first night in addition to what you might tip them at the end. If you do this, they will remember it and do their absolute best to take care of you.

[@biancalawrence3178]

Do away with gratuities altogether everywhere. It just adds more stress. Do you tip for bad service? Do you tip for every little thing? Charge a bit more for the cruise and pay the staff what they're worth. Staff can make or break a cruise so cruise companies should make sure they're well treated.

[@williamwatson689]

Ilina, you are such an inspiring KZbinr. Polished, to the point, easily understood, professional, and mature with an attractive persona. As an avid cruiser, I watch each of your releases. Your success speaks volumes.

[@LifeWellCruised]

You’re too kind! Thanks for watching & for your comments 😊

[@iluvutube4886]

I personally remove the automatic gratuities and tip with cash appropriately. The part I really don't like is the per person, not per cabin policy. When you go to a restaurant, you tip according to how much your order was, not so much per person. Some nights, I don't even go to the main dining room for dinner; I eat in the buffet. Plus, I hope people realize this, when you book a drink or dining package, they automatically add on 18% for gratuities. I always order a case of water to be delivered to my room as my drink package and they even add on a tip for that...just for someone to drop it in my room! Plus, if you don't have a drink package, every time you order a drink, an extra 18% is automatically added on. They even add on 18% to hand you a cupcake or a donut at a venue that's not included in the cruise fare that you pay extra for! Come on people! We're being nickeled and dimed enough, not to mention the increasingly high prices just to get on the cruise. Instead of double tipping or tipping for services I don't even use, I do leave a nice amount of a cash tip for my room steward who works hard tidying up my room and making sure we have everything we need. I do feel that crew members should be paid more, but that is the Cruise line's job to do that, not me as a guest!

[@jimklemens5018]

If you can't afford to tip, you shouldn't go.

[@alcogito8287]

If you want a really pleasant cruise, try Viking. No nickle&dime-ing, no children, no crowds, red and white wines (nice ones) on the table at no extra charge. Just lovely. Someday I will compare prices between big ships and Viking. I wouldn't be surprised to find they come out even, total cost-wise.

[@warmspicytea4285]

The per cabin is a scam as well as automatic gratuities, creating an entitled culture. People think they are entitled to extra money just for doing their job.

[@lisaraney1841]

I always tip the staff member that works with me daily as a traveler with food allergies. This person meets with me daily to make sure I am aware of ingredients and help advise me of my options. ❤

[@dougronald561]

The whole facility is designed to remove you from your money. Then they don’t pay their employees enough, so they expect you the customer to pay them to make up the difference.

[@th1926]

I liken it to restaurants in the USA where the waitstaff get paid a few bucks an hour and tips are meant to make up the difference. Honestly, I wish in both these cases they'd just set actual livable wages so the tip truly was extra and not requisite for the person to get a full wage. It's sad and ridiculous.

[@dougronald561]

@@th1926 yes agreed

[@darkstar7999]

There is a reason why this is typically set up this way. Restaurants expect good service from their waitstaff. Competition for tips helps ensure good service. I have seen the results when the waitstaff is paid a "living wage" instead. My dad was Air Force, and we were stationed in the Azores. I and my friends used to eat at the NCO club for lunch during the school year. When I was in my senior year, the Status of Forces agreement between the US and Portugal, for use of the base, was renegotiated. The waitstaff got 400% raises. After that, service plummeted to the point that we stopped going there for lunch, as we were unable to get our orders taken and served before we had to leave to go back to class. The waitstaff spent their time instead back in the kitchen BSing. Tips became unimportant, as they were now, by local standards, VERY well compensated for their work and no longer needed the tips. Oh yes - and they couldn't be fired either. And yes, we did leave tips when we ate there. Also, later when attending college, I worked at a restaurant as a busboy/dishwasher. I had the opportunity to talk to quite a few waitresses during that time. While they would of course have liked to have more money (who wouldn't), they preferred tips since they didn't declare most of their tips on their taxes.

[@TH-eb5ro]

@@th1926aside from the issue where people are told the customer is to make up their wages it leaves out the law that the employer is to make up the wage.

[@grumpymedik]

exactly what i have been saying in my other post replies

[@ruthadams7133]

We always give an extra tip because they work so hard and I appreciate their excellent service

[@tceller08]

At the end of a Celebrity cruise earlier this month, I asked my room attendant for tip envelopes when I couldn’t find them. He told me they are only given to cabins that have not prepaid gratuity. So he absolutely knew who had already paid!

[@David-jo4gt]

It seems like a bait and switch. One price for the cruise then I have to pay the crew. I don't like being forced to tip.

[@rdavisnh]

We prepaid for our gratuities so that we didnt have to worry about that expense at the end. We also took extra cash to give over and above tips to crew that went beyond our expectations and went out their way to make our cruise memorable. Cant wait to get to go again.

[@juliatarrel1674]

Ilana, I can verify that at least one cruise company honours Australia's 'no tips needed' culture. That first cruise that I've been so very excited about was a Princess Cruise out of Australia. The documentation Princess provided specifically stated that they honour the 'no tips needed' pay arrangement.

[@meaghan929]

After reading all of these comments now I understand why our cabin attendant cried when I handed him $200 at the end of our last 7 day cruise (April 2023). That man worked constantly, no matter what time of day we walked down our hallway he could be found cleaning, always with a smile and a wave. He told us about his wife and toddler daughter in asia, and how he hoped his daughter would recognize him in December when his current contract ends. NCL cabin stewards work at least 12 hours a day with no days off for their entire 10 month contract (unless there is a break between sailings). Glassdoor lists the "median" NCL cabin steward salary as $3836/mo, which equates to approximately $10.65/hr. 7 days a week for 10 months straight. Median means "average" meaning some actually make LESS than that. If the $20/day included gratuity is split between other crew, that doesn't increase their pay significantly.

[@lisagardner903]

That is so cool you did that. I always cruise NCL and tip $ 100 crisp bill on the first day and I get superior service. My husband and I are pretty easy and I make the bed every day because I am a clean freak. It amuses me the cabin steward remakes the bed and it is way better than what I did! I love to tip the cabin stewards and I almost always write them an outstanding review that I turn into the front desk.

[@lizculmone9462]

Is that factoring in their meals, room and board?

[@burningblue1254]

Only US citizens pay taxes on their earnings. All other crew receive their salary tax free. Also, obviously the room and board is free as is the medical while onboard. This makes it a little more appealing doesn't it?

[@sauronthegreat5799]

Meanwhile the CEO of the cruise companies make $15 million plus for doing absolutely nothing. And I bet he’s not a philipino or Ethiopian.

[@burningblue1254]

@@sauronthegreat5799 Not sure the CEO gets paid for doing absolutely nothing. BTW the correct spelling is Filipino.

[@williamdelmar3964]

I do not like the concept of cruise ship graturities... but I almost always prepay them these days, and I have NEVER stiffed anyone on gratuties. We do however give an "extra" cash gratuity to those who give us additional/extraordinary service.

[@mhager1978]

Yes, that’s what we do.

[@rubypersha5881]

im going on my very first one in 14 days i pay prepay and will still give the workers you are so right

[@litabelaqua]

In always have tips removed but I always individually tip especially to cabin crew. I’m from Europe where we don’t have the tip culture that’s normal in the US, people are paid for the job they do and a tip is an appreciation of service received. Cruise lines are starting to include gratuities in the base fare now which is how it should be

[@rosanna3765]

I've always been a big tipper for good service. I went on my first cruise last May. It was only a 4 day trip and I tipped my cabin attendant pretty well as he was always helpful. When I was getting ready to disembark, he thanked me for the gratuities. These folks work really hard. I'll never understand people who take back the tips.

[@lorenajones3729]

UGH! This is an ongoing debate that gets worse as time goes on! I work in food service. By law in our state, the company is allowed to pay us below the minimum due to the fact that we work in a tip-based industry. Years ago this wasn't a problem, my tips averaged out the difference. Over the last few years, more people don't tip or complain about tipping. I've worked in places where tips are pooled together and the company skims off the top, (and not for tax purposes) Illegal, yes. Provable, sometimes. I would be more than happy to be paid a livable wage and forgo the tips.

[@suzemartin5194]

We generally don't tip in NZ everyone gets a living wage minimum per hr .. tips go to services that really stand out.. we are a small nation with a small population..if we can afford great Healthcare and minimum wage..why can't big countries? 😢

[@amtank]

It is my opinion that the percentage inflation is at the heart of the issue. I've seen statements saying that for excellent service that the tip should be 25-30% it is getting insane.

[@catherinee174]

We had the same dilemma on our recent horrible holland cruise nov 2023. The gratuities of 18% was added to ALL purchases aboard! When I buy a logo ball cap gift or aspirin in The gift shop it was auto added. I don’t agree with that practice. It was auto added to all restaurant reservation meals and any sodas or bar drinks. I agree with cabin staff but this is on top of the $16 per day per person. 😮. I felt like we were paying double gratuities.

[@nleem3361]

This is the problem. I don't want to tip at the convenience store or normal shopping in general. I like the idea of tips dispersing to behind the scenes crew and for things like house keeping, I wouldn't want the only one who cleans my cabin the last day of my trip to get a tip when it was likely cleaned by multiple people thought out my stay. Or that I didn't see the person carrying my bags into the room or whatever sweet things get done behind the scenes. After watching cruise ship worker video, it sounds like a few extra dollars go a long way, so next time I cruise, I'll bring a few hundred in $1 & $5 and hand them out like candy.

[@dianeschulofffrank]

Correct your already paying the 18% gratuity up front.so if i book a family trip for 10 thats 160 per day x 10 days equals $1600 added to my bill ,and then a third gratiity to whom i would wish to leave money for.That is tipping three times,,INSANE!!

[@j.g7506]

I remember when we sailed back in the 80s the ship would provide us with envelopes in our cabin so we can give cash tips. The cruise line would provide us with a starting tip amount and we would adjust it accordingly.

[@nancymurphy3127]

I like the way they use to do that. My question is what are they doing with the prepay gratuities for several months. They all have to be paid at final payment. To me there is some kind of racket going on with the cruise line.

[@j.g7506]

@@nancymurphy3127 they probably bank the money, collect the interest and then pay their employees...I still tip cash to our room Stewart and waiters. I also leave little snacks for our room steward with a have a great day note... believe me they appreciate it.

[@BruceDavid-p4k]

Near the end of that era, I remember our waiter on the last night looking over his shoulder as I handed my envelope to his assistant. When asked, he admitted that the maitre d was looking to see just who got envelopes so the he could confront them to get his cut. This new method just formalizes that protection racket mentality. I got around it by making it obvious that I was putting his envelope back into my pocket and looking stern. As we were finishing coffee, I took the cash out of the envelope, folded it up and pressed it into his hand as I shook it on the way out.

[@bettywith2girls]

@@BruceDavid-p4k Holy sh!t! LOL! It made you feel like you were paying someone off. I hated those envelopes! We just pay the automatic gratuity every time (and yes, I bet they can tell who does and who doesn't) and considered it a part of the cost of the cruise. Usually tip the bartender extra per drink or if we asked for something special...which we never ask for anything special anyway. We also directly tip the luggage porters and tour guides and bus drivers. The tour guides that are independent know how to work it tho, so keep that in mind. I haven't met so many supposedly single mothers of 4+ kids whose baby-daddies barely come around (we don't ask but all this info is told to us anyway by the tour guide who just happens to casually mention it on the bus) but who are apparently educated enough in a foreign country to speak English fluently...LOL! You can't blame them but we tip them the usual adequate amount anyway.

[@susanswanson8404]

I’m taking my first cruise in February, I have prepaid my gratuities. I will have cash with me for extra tips along the way. I work in a tipping industry, I’m an esthetician at a day spa. I’m paid a base commission plus whatever the client leaves for a tip. I love what I do and I still treat everyone the same even if I know someone is a poor or non-tipper. My philosophy is what goes around comes around. I always tip well, folks work hard!

[@JilSpangenberg-ys7fz]

And what do you consider "well?" That's my issue

[@daves7775]

Cruise ships /lines should be paying their employees. All employees have agreed to the work. NO 'service charge' should ever be charged. You PAID when you booked. And a Gratuity should always be voluntary.

[@reginapustelak5420]

Clear as mud. Industry standards should be transparent

[@bemomhomemaking7602]

Crew are ROCK STARS, and deserve every penny that they get! Some of them are sacrificing time with families in order to be on the ships, and give us a nice vacation that they can’t have.

[@leisamcpherson1317]

Everyone makes choices, why do I as a holiday purchaser need to subsidise their income?? I bust my ass working to afford my holidays & I am not paying out money because they are in an industry that underpays, sorry 😢😢😢

[@sharonfrazier4217]

@@leisamcpherson1317 I wonder how many of these biting responses are crew workers, their families, and friends. I think Nursing staff, and Educators put their lives on the line, little pay, and not given tips? A person chooses their jobs, and cruise ships aren't going broke. I can't let big tippers ruin my once in a life time trip, because after pre-paying gratuities, I can't tip another 50 dollars to each crew member, who chose their job. I doubt seriously the Cruise ship owners would say, big tippers only.

[@jeebs98-br549]

We recently took a cruise on Celebrity. We enjoyed it very much. All of the staff members were great. They made sure to remind us that giving them good marks on the post-cruise questionnaire was the most important thing we could do to help them. It took us several days to get around to filling out the questionnaire. By the time things settled down for us, and we were able to concentrate on the questionnaire it was (2 weeks at the most), we were notified that the time limit to complete it had expired. Why on earth would there be such a time limit? I feel very bad about not being able to perform this task that is, evidently, very important to all of the people who took excellent care of us during our cruise. Since I know there is likely no way to get this time limit fixed, everyone who desires to complete the questionnaire needs to know to do so right away!

[@TheByard]

How can a service questionnaire be filled out before an assessment of the service is witnessed in full. Staff could give a fantastic service for one shift and not for the rest of the cruise.

[@kellyalvarado6533]

Have found the same with HAL. I simply went to the website and used the Contact Us to send an email regarding the service, etc. on the cruise, and included in the email that the 2 week deadline fir answering the pre-programmed survey was ridiculous. On the flip side, it is hard to give meaningful feedback to the employee who is struggling when you bring up something a month or more later. And people also tend to have poor memories. Listen to anyone who has had a bad experience relay it to others. It will almost always get worse with each retelling. So, I kind of understand the reasoning for the 2 week cutoff/expiration.

[@Martina1192]

The reason for such short time is probably because the staff turnaround is high. The people stay for a few months before they need to go home (and come back later if they want), so taking a longer time to give feedback would be basically useless to those crew members, especially if they were scheduled to leave a short time after. :)

[@Martina1192]

I can speak as being a bar waitress and a bartender (yes, it was a long time ago, but unlikely it’s changed in the last 20 years). I do not know about prepaid gratuities, though, as that wasn’t a thing then. In general, as a bar waiter you get all your own gratuities, whether the ones automatically added to the bill, or any cash or other gifts you get. So, if you hassle, you can make better money. As a bartender, all the automatic gratuities for things served at the bar (we love when person buys directly from the bar and then goes sit down, as opposed to say send a waiter over, because we need those sales too), are then pooled together between ALL the bars and ALL the bartenders on the ship, and divided equally at the end of the cruise. That’s to make things fair for all bartenders, because some bars in some areas, might be super busy and some not at all, so this way the weekly schedule wouldn’t be a problem for income. But, that also means that when you hand cash directly to the bartender, they can keep that themselves, it’s just for their good service. Extra tip is always appreciated. Sometimes, I have gotten extra cash after each drink, sometimes a bigger sum at the end of the cruise, and sometimes even things like a gold pendant from a port of call… Dining room waiters and cabin stewards really depend on that tip at the end of the cruise, that’s their whole pay. At least our tip at the bar, was included after each drink, so we got it for sure. And yes, sometimes people wouldn’t pay them at the end of the cruise, thinking that its something extra, so why should they do that. It’s not extra, its the actual pay for work (unless you give little extra cash here and there, that’s extra for good service). We all had a salary of $50 a month for 10-16 hours work every day. Our true pay is the tips. :)

[@CL-mp4vn]

@@Martina1192 $50/month for 10-16 hrs work everyday ????!!!!! OH, GEES. That is so under under paid. I can't believe the cruise lines are so rich but pay their employees so LOW

[@johnphelps9788]

I booked a 40 night cruise from Australia to the UK and when I booked, the deal was that gratuities were included. Early in the cruise I noticed my shipboard account was accruing a daily gratuity cost. I straightened it out with the purser and the gratuity was removed. I did not see any fallout from crew, in fact I had exceptional service from everyone, it was an amazing cruise.

[@warpedweft9004]

the gratuities have to be included for Australians booking through Australian booking services because of Australian consumer protection laws. But thanks for the reminder to check that they aren't double dipping. If I want to give additional tips, I will. I do not expect them to be taken from me without my consent.

[@patsigurdson2351]

We have cruised many times we always paid the gratuities; I always take along a couple of Thank you cards for our rooms stewards and put a tip in for them. I appreciate all their hard work that they do for us to make our trip special .

[@GraemeHart8888]

I think crew should be paid properly and automatic gratuities stopped.

[@rickk6700]

Very informative video Illana. On a Carnival cruise I talked with a couple who both worked for the company. They confirmed that the whole tip pool both the ones we see on our bill plus the auto tips on drinks we buy does get split among the crew. We have never taken the tips off our bill even on a cruise with poor service. The crew members deserve them even when we aren't totally happy. For me I use cash tips to the crew members who really take giid care of us. They are usually the cabin attendant, dining waiter, and recently the our suite butler. These people work long hours 7 days a week and deserve to be rewarded for their efforts. One tip my dad taught me many years ago tip some at the beginning of your cruise and then ar the end of it. It is amazing how appreciative the crew member is when I am am so appreciative of them. Happy cruising Illana!!

[@LifeWellCruised]

Very interesting. Thanks for sharing this

[@rickk6700]

One other fact I got from the Carnival employees was the huge last minute discounts for cabins was to encourage people to go on the cruise in order to build the tip pool. Told me how important that pool of money truly is.

[@lanagraham4587]

I know that they know. I had a massage on a cruise and I tipped her $35 cash. I then noticed that I had been charged a $32 gratuity on that massage. So I removed it because I had already tipped her more than the stated gratuity. I had another massage with her on the last sea day and she told me that she understood why I removed the gratuity. She knew immediately when I had removed it. This was on a Carnival ship. So they DO know.

[@LifeWellCruised]

Very interesting

[@southernsunshine6154]

I think the shops, beauticians, etc are handled differently from other crew. I think they have different contracts and gratuities.

[@RetiredSignDude]

That was a SPECIFIC gratuity to a SPECIFIC person, not the inclusive daily charge.

[@bettywith2girls]

Come on now, people! You really honestly think that the room stewards or waiters don't know if you drop that 18% automatic gratuity??? Really??? LOL Of course, they do. They have friends who work in the area of customer accounts and can look up stuff.

[@sabrinamerrick1271]

To remove or pay the daily service charge is such a hot topic. Do what you feel right with.

[@GuitarsimpleOfficial]

I worked on a Cruise Ship 40 years ago and my salary was $500 a month plus what I could get extra from tips. Now as a Cruise passenger, I enjoyed 10 Cruises so far and I would never, ever, ever, even think about removing the tips from my cabin bill. I asume the crew salary is better now, but even so, they live in the ship for months in very different conditions than guests.

[@michaels3003]

That's not much, but at the very minimum, it was equivalent to $1500 today. This is based on compound average inflation rate over 40 years (the actual inflation could have been even higher).

[@EdHarrell1]

I've been a server before. To me, the gratuities charged are the baseline and I think giving more to cabin steward and main dining room server is a very kind gesture. They don't make a lot of money anyway so help them out. That said, I think having it identified up front or included in the fare is probably a better way to handle things.

[@GarryOzols]

As an Australian who has ccruised both overseas and locally I can give you the take on tipping from our perspective. Most Australians think that the way Servers are paid in the US is very third world and downright criminal. Here we pay a decent hourly rate as legislated both federally and by the state. Underpaying staff is called Wage theft and it looked at seriously. Tipping is not frowned upon but Australians generally only tip if the service above and beyond the norm. Having the gratuities already tacked on for a US cruise is a good idea IMHO (particularly for non US citizens) but it should be calculated into the up front price, not tacked on at the end where as you say, some people will remove it because of sticker shok.

[@judybouta2108]

A few years back my mother in law did refuse to leave a tip and was not only chastised by the room Stuart but also her friends in another cabin. This being said it was obvious that the crew member was aware of the one who refused to leave a tip and they knew before disembarkation. My Mother in Law at the time was in her 80s and felt very strongly about the service she had received. Now I have been on many cruises myself and have yet to receive bad service. The staff most defiantly deserve recognition. They are a hard working bunch. Thank you for checking into this, it is a very interesting topic.

[@QGJohn]

Even if that room steward was told or found out that she removed the tip, he should NOT have said anything to her. That is just wrong.

[@rods6741]

This would be a great place to leave a mother in law joke but I'll refrain.

[@QGJohn]

I just sailed on Carnival Mardi Gras and was going to remove the gratuities. First off, they made it very easy, the woman at guest services didn't even try to convince me to leave them. But the way Carnival billed it, I decided to leave the gratuity for my cabin steward and just took the others off.

[@naderzein2435]

Sounds like she made the right choice if the steward acted that way.

[@markg.4246]

I've been retired for a couple years, but spent most of my working life in face to face customer service. Took my very first cruise a year ago this month. (Aug 2022) When my cabin steward greeted me for the first time, I gave her $50. Smooth sailing! (4 night cruise) On the last day, I gave her another $50. I do the same when traveling by train in a private room. I figure $20 at the beginning, and $20 at the end. During Covid-19, we had a saying at work..."Be nice to the employees, who actually show up"! Thanks very much for this information! All the best, Mark

[@markstone8984]

Smart move to tip on the first day . Also wouldn''t hurt to let them know there will be more at the end .

[@gwenivercall]

The cruise line I cruised with twice has tips included in the price of the cruise, so we never needed to worry about it. They also tell you that you can tip individually if you want to, so we tipped the cabin stewards because they worked so hard.

[@bobmoroney3643]

I always leave an additional amount in cash. discretely handed to the room steward, waiter, assistant waiter and usually several others who I come in contact with during the cruise. If I have a problem with anyone I deal directly face to face. Never had to go beyond that. I do have a lot of respect for the crew members that take care of me.

[@BeckyLL]

We only travel in suites where tips are included and not added as a daily to our bill. Of course we tip additionally for bar service and at appropriate venues. We bring “Thank you” cards and drop a little something extra in to hand out randomly to someone who maybe just smiled or made a genuinely pleasant overture to/for us. It’s always a win/win!

[@lennybuttz2162]

Weather your tip is "added" on or not you are still paying for it, it's just included into the higher price you're paying for the room. Mostly likely you're pay 25% to 28% gratuity for your suite it's just figured into the cost so you don't flip out about it. When it comes to cruise you don't get anything for free.

[@BeckyLL]

@@lennybuttz2162 We have been cruising since 1989, and are more than familiar with pricing structures on cruise lines. We are happy to pay 25% in gratuities, as the level of service we receive in a suite is well beyond that of just a moderate to higher category cabin. The additional services, the additional perks, and the additional space is well worth it.

[@JilSpangenberg-ys7fz]

With the price you pay for your cabin, you are paying for them anyway! We have booked a top tier suite on our Panama Cruise. So do we pay MORE at the end of the cruise than we normally do for a mini suite?

[@rods6741]

Something that always bothered me about restaurant tips is it's based on a percentage of the meal price. A person serving burgers works just as hard as one serving seafood but makes a significantly lower amount. I compensate by giving a higher percentage to the burger person.

[@lenvella9541]

I believe what you say applies only to USA maybe Canada not in really civilised countries that have a minimum wage rate.

[@davecooper3238]

Why on earth do you expect to just give a tip ? Tips are for perhaps when someone has done something above the call of duty. But apart from that zilch.

[@CharleneCTX]

@@davecooper3238 Because in the US the minimum wage for tipped workers is $2.13/hr. You can argue that they should be paid fairly and I'd agree. But right now the reality is they are not and tips are part of their wages.

[@davecooper3238]

@@CharleneCTX That is a disgrace. The US ought to be ashamed of itself.

[@aebalc]

@@davecooper3238 There is no need to be ashamed because a good waitress/waiter can make excellent money because people do tip. A lousy server needs to get out of the industry and will not make good money - the system works. It works for the employer with low wages, it works for good waiters who get tipped well, and it works with better service for customers. Why would servers or customers want a system where excellent service and bare minimum service get compensated the same.

[@chrisjordan5670]

As a former crew manager and front office manager for two major cruise lines I can assure you the crew generally are not informed of who removes the tips. This is done for several reasons, not least of which is to ensure service in these cabins remains at the usual standards. As you surmised supervisors / managers in the departments will monitor to see if paterns which may indicate service issues appear in case (for example) a new crew member may be in need of more training or such. All moneys recieved are divided among the crew and mostly nowadays included with the payroll. I used to have to spend one morning each week paying out in cash prior to this change. When I cruise as a guest I will usually leave the auto tips on as it is the simplest and most efficient way and if I get good service (which I usually do) I leave a little extra at the end. Communication with your steward not only makes their day better, but easier as they will know when you are in or out without disturbing you. I spend a lot of time on my balcony reading (on sea days) and as such let my stewards know they can clean whilst I'm out there which makes things easy for them.

[@tamo9520]

I want to pipe up here & add my comment. I have worked my entire career in the hospitality industry. You said 'generally' not informed. Let's think about this: You have a crew that works together on a regular basis. Yes, team members may come and go, or be on a time off turn around, but in the end, they end up getting to know their co-workers. Wages are so low in the hospitality industry, that employees "do" count on their tips. That 'is' a reality that many more people need to realise. I look at the industry in this way, as an employee, I'm basically an independent contractor - in a way. The better "I" look after my customers, the better 'my' chances are of a better tip. Let's add this though, and it's very important. As an employee in the industry, you have to keep you chin up & not let a non-tipper get to you. There are going to be good days (or in this case, trips & customers) & there are going to be bad days (or 'trips' & customers). You just have to take the good with the bad & just continue on knowing that there will be a better day (or again, a better trip) somewhere down the line. However, in today's society, there seems to be more people, in this case, employees, who 'expect' to be tipped & to be tipped well! That word 'expect', or as I'd like to say, 'entitlement' makes me cringe! But with those attitudes in a huge group of employees, you are going to get employees with the same attitude passing on information that should be kept private. Meaning, that even tough an employee or 2 in a certain department has access to information, like the information you stated in your comment - the information of knowing who removed their tip or not, if Jane A has the same attitude as Jane B, during their time behind the scenes (in their own cabins and employee areas) they are going to talk! It's a given. It's unfortunate, but society LUVS to gossip! So I do fully believe that the information of who removed their tips is well known among the employees.

[@fiberclassics97]

I worked as a purser over 20 years ago. Crew NEVER knew who removed gratuities.

[@jofarwell9744]

We just finalized a cruise and as incentive to 'upgrade' our cabin, the 'gratuities' were 'covered' in the price--rather than added to the final billing-- which was a sizable amount for a budget last minute deal. Are we penalizing the crew and is this for real or is it just 'fancy bookkeeping' and it's still paid and not reflected on the 'bill' and was just a 'hidden discount incentive'? Supposedly the ship is 'not full'. Also, do the room stewards get higher wages as the rooms get bigger on higher decks and cruisers are charged pro-rated 'crew incentives' according the the 'price' of the room?

[@warpedweft9004]

we used to try and go easy on our cabin steward by maintaining the room ourselves and not letting them service our room every other day, until we noticed the steward becoming quite agitated and it occurred to us that maybe he was getting into trouble for not servicing regularly. So now we let them service daily but make sure they don't have much they have to do. I don't really feel comfortable letting someone else clean up my mess, frankly.

[@julialoustalot3249]

I also think that gratuities should be a a part of the fare and give their staff a better salary. Even if it’s extra $200-$300 it’s better to have peace of mind

[@fyrtalker]

We just went on our first cruise on Holland America to Alaska. It was absolutely amazing and the service was top-notch! We left an additional tip for the room stewards, and were more than happy to pay the daily gratuity that was automatically charged. I did not know it was even possible to take that off, but I would never do that. Your videos and tips helped us a lot preparing for our first cruise, thank you!

[@emjayvick511]

Why wouldn't you take it off ??

[@nothingpersonal878]

Illana, thank you for bringing up this very important and often overlooked subject in such a respectful way. Keeping it classy must be a 🇨🇦 thing!

[@LifeWellCruised]

Lol thanks for watching & for the comment

[@TruthAndJustice463]

If gratuities are automatic, they're not gratuities, they are a fee. The Cruise line is relying on their customers to pay for their staff. My wife and I are scheduled for our first, and probably last cruise next month and I am already disappointed by the nickel and dime effect of all the fees and gratuities that are automatically added to your bill. This has nothing to do with the money, it has to do with the cruise lines being deceptive about the true cost of a cruise.

[@southernsunshine6154]

It varies by cruise line and what you choose to do. Higher end lines such as Viking may be more inclusive, lower end lines charge for more things. Small luxury lines such as Ponant is all inclusive but are so small everyone eats at the same time. There are a ton of free things to do on a cruise. One thing that saves us a ton of money is we don’t drink alcohol. I always carry my own refillable cups, like a Yeti, fill them with ice and tea or fruit juice and I’m happy. Tons of cruisers do it. Have fun.

[@TruthAndJustice463]

@@southernsunshine6154 Thank you for the tips. We are looking at Viking Cruises. My Aunt and Uncle have been on 6 or 7 Viking Cruises and they love them.

[@blacksorrento4719]

This is a very contentious issue with a lot of cruisers. Especially amongst cultures where tipping is done for excellent service and not just part of the norm. The daily one should be included in the fare. Yes I’m Australian 🇦🇺we pay decent hourly wages. However on cruises we have always tipped our cabin steward, MDR waiters and any other staff member with whom we have had excellent service, ie., we usually find a public room and make friends with one waiter, they notice when we come in, a friendly smile and they are over to take our order ASAP, we tip those people as well. A card with a genuine thank you and money included, always brings a smile to their faces. They don’t expect it, but sure do appreciate it, they work very hard with long hours. A lot of the Asian crew send the majority of the money back home to help their family. They also have to buy most of their personal needs, internet, snacks etc., so if you can help out at a port in getting them something, they will be grateful, they don’t get much time off either.

[@ginabrogan8637]

Please enjoy your cruise. Relax. Be positive. Life is so short. If you have all you want try and give a little. Have a great day😊

[@blacksorrento4719]

@@southernsunshine6154 we carry our own thermo mugs as well. Much prefer to wash and drink out of my own mug. After you have done a couple of cruises, one soon sorts what is what. Been cruising since the 70’s I have seen many changes, some good, some not so. Life is a journey, the ports of call and people you meet along the way are a bonus.

[@Swisseven]

I worked on a cruise ship (restaurant service) approximately 20 years ago. True story - the cruise line was caught not only keeping the gratuities, but specifically notifying charter groups (sometimes purchasing the entire ship’s cabins) that gratuities are already included and to NOT give any additional $ for services”. I also never saw tips or gratuities on my pay stubs for the entirety of my contract.

[@vincentsantoiemma5501]

No matter what I always give an extra tip to my cabin attendant on day one. If I get great service than I also give an additional tip on the last day. But I never ever would dream of removing the automatic gratuities, even though I don't know who gets what. The fact that these folks are away from their families for so long means they deserve it.

[@michellewhitley8668]

I agree with you.

[@manonsinclairladyofblairad9675]

Agree 100%, I pay the gratuity and tip extra to my cabin attendant and the waiters in the dining room every night.

[@lennybuttz2162]

No, no, no. When you take a job like this you know you're going to be away from family and friends for up to 9 months. That's part of the job and if you don't want to be away then you find another job. I don't own anyone anything because of the type of work they choose to do. They also get free food and lodging for the entire time, they get to travel to exotic places and they do get time off the ship, maybe not at every port but they do get it and they don't have to pay for it. Yes parts of their job isn't great but many parts of their job is wonderful. Some people want to get away from their family. It's great that you tip for service, I worked in the service industry all my life and I always appreciated tips.

[@PatsyMellen]

Yes! We do too.

[@lisagardner903]

I tip the cabin steward a $ 100 bill on day one and get superior service the entire cruise. My husband and I are super easy and I always make the bed myself because I am a clean freak anyway. It cracks me up when the cabin steward remakes the bed.

[@tommytyme5732]

Just did A Carnival cruise. We opted to prepay our gratuity with the understanding that we would be charged later if we didn’t. The Drink package also had an additional gratuity on it.I felt it was a good way to go so there was no surprises at the end. The Cruise director said that tips went to crew we interacted with and but a portion went to crew that worked behind the scenes..we heard a lot of complaints from people being charged gratuities at the end of the cruise. I think tipping is important , and I’m grateful for the opportunity to pay it up front so it’s not dictated by my finances at the end of my vacation

[@deborazilber776]

I totally agree with the daily gratuity charges, they automatically add to our stateroom account. What I think though, and this is particularly to Royal Caribbean because I don't know if other cruise lines are still doing the same, is that they should remove that envelopes they leave in our stateroom the day before the disembarking day. The envelopes made sense in the past, when the daily automatic gratuity charge wasn't a thing, but now, it doesn't make any sense. If I want to add something extra to any crew member I will do it directly to the person in question, and definitely arriving in my stateroom and finding those envelopes with the tags of the disembarking groups is too pushy in my point of view.

[@emjayvick511]

Why do you agree with employers not paying a fair wage ?

[@johnfraser8116]

Gratuities are a virtual salary. The company should just pay the crew and not leave it up to chance how much they will get from the passengers. "Automatic daily gratuities" are just another name for the price of the cruise and make the advertised price less than the true amount.

[@DavidHanson231]

Thanks so much for these tips on tipping. I especially appreciate that you mentioned an extra tip can be between $20. - $60. or any amount you feel comfortable with. That is an excellent guideline.

[@MM-oj4qp]

I think that gratuities should not be an automatic charge to the passenger. Some family go on a nice vacation on a budget and a $500 gratuity is a lot to be added to their expenses. The cruise line should increase the staff salary and not to depend on the guests gratuity

[@richardknight8061]

thats why i cruise i like that i know EXACTLY how much it is going to cost plus spending money

[@BasedinReality1984]

If there’s no consequences….. remove it. $500 can go a long way

[@bhaskarshetty4981]

Why cruise ship tipping should be any way different than Hilton or Marriott?

[@tombeegeeeye5765]

If you can't afford the tips what ,ske you think you deserve a cruise/ I avoid restaurant sif I don't have the money to tip. The tips should be part of your overall budget.

[@RabHaw1947]

what an arrogant reply , did it ever cross your mind that some people have scrimped and saved to go on a once in a lifetime cruise, If you can easily afford it good for you, others may not be in that position.@@tombeegeeeye5765

[@bean6528]

The fact that Noone knows what happens to auto gratuity is all the answer you need. Take tips off and then tip individually to make sure it goes exactly where you received Excellent service. I bought a package and resent not knowing where my gratuity goes.

[@krism3781]

We have removed our tips from our bill preferring to tip in person. Sadly we do not trust the ships to give the crew what is intended for them. But we do like to tip our cabin steward ahead of time and quite well. They have always given us tip top service.

[@Holabella]

consider everyone not just your room attendant has added to your entire cruise. The ones that clean the ballrooms and cooked your breakfast

[@barbarawwarren4554]

Do you really think the service was generally so poor that the crew deserves to have their salary cut?

[@sararamirez563]

@@barbarawwarren4554 tips are not your salary they are extra, i dont get why you should pay more for a service you already are supposed to receive

[@barbarawwarren4554]

@@sararamirez563 Because the automatic gratuities ARE part of their compensation. The crew gets very little pay before the automatic gratuities/service charge. The majority of their pay comes from that service charge. You may not like it, but it is the reason the base price on cruises that do it that way is so much lower than on companies that pay a reasonable wage and don't charge the service charge. So yes when you remove the service charge you are cutting their wages from poor to pathetic. So if you want to cruise on a ship where you genuinely have already paid, then choose one of the lines that doesn't do it that way. Otherwise you are getting service you have not paid for.

[@krism3781]

Read what I intially posted, i said we prefer to tip in person not trusting the company. I never said we don't tip but we do always tip our cabin steward more.@@barbarawwarren4554

[@wobbles8983]

I agree tips should NOT be an excuse to pay poor wages

[@lennybuttz2162]

Someone else mentioned leaving positive feedback at guest services or with a crew member's supervisor. If you watch crew member videos you can discover how important this is. They can get bonuses, extra time off, excursions and most importantly a better job. When they apply for a better job positive comments in their file can often seal the deal. Some jobs come with a bigger room or a private room which can be a huge deal. Plus, it makes the crew member feel good.

[@davidcarroll8735]

I’ve consistently heard this is true from Disney crew members, I hope so as I always leave commendations, anecdotes, and funny stories on the survey form and in the collection box!

[@ih2898]

"gratuities" should just be a part of the fair. You would still book the cruise if it was another $200. It is like an extra tax. I pay in advance and forget about it. Actually if they auto charged it in the fair, you would get 100% "gratuity collection" and this should result in more money in the employees hands.

[@LifeWellCruised]

I can understand this

[@csh43166]

Exactly. Because whether you pay it in the fare, or pay it separately, you're still going to pay it. I think this is a great idea!

[@wjrsb58]

Virgin has the right idea. The price of the cruise includes gratuities and all the restaurants. The others should do the same.

[@rochellea9652]

I preferred tipping myself at the end of the cruise with the envelopes and had to each crew member myself. Or dily rhen extra at the end.

[@superturtle61177]

I don't know if it works the same for cruise ships because many are registered in foreign countries, but in the US switching from "gratuity" to part of the price changes everything. It puts the obligation on the company to collect appropriate taxes. It might also change the worker's designation as a tipped employee, which means they must pay them a higher rate. The worker now has all of their earnings on the books and so they will have to pay the appropriate taxes on all of it. The customer now gets the full cost up front, but moving say $200 in tips to the quoted price could raise the price by like $250 or more because of the added expenses to the company, and the government is now collecting more in taxes.

[@andym28]

I'm a crew piano player on a ship. Believe me the gratuities arent divided, I don't tip my crew room attendent but I make fragrences for them. Buy the staff a drink and acknowledge when you see them. The main issue for staff is not feeling like a robot working for months on end.

[@TVHouseHistorian]

As someone who is newer to cruising, I had no idea about gratuities or cash tipping. I was CLUELESS! So, unfortunately I’ve stiffed a few cabin attendants in my time. But thanks to cruising communities like this one, I’m catching on 👍 😬

[@jodeegu]

Same here. The first cruise I went on, I was 19 years old and had no clue about tipping. I look back and feel so bad for the people I grossly under tipped because I didn’t know any better. Now, I make it a point to tip well, whether on cruise ships or elsewhere, because I am grateful I can afford to be generous. For all I know, that tip may be someone’s gas money to get to work tomorrow or the money they need to send home to pay their child’s school fees.

[@ginabrogan8637]

When you know better you do better

[@kamelhaj6850]

Same here. On one of my first cruises, I stiffed the kid who delivered our room service by not tipping him because I didn't know.

[@fightlikeagirl2996]

I worked in service industry (US) as a second job for many years. If my husband and I go to dinner or plan a cruise, we budget for the gratuity. The tip is the extra we add based on our satisfaction.

[@metube6859]

Hi Ilana... Great video. This is indeed a really touchy topic for me. Unfortunately, the idea of so-called "gratuities" is really a problem in the consumer world as a whole these days and not just in the world of cruise lines. The crew member's comment you focused on is indeed sad... understandably. Both the comment and your video overall, though, I think kind of misses the more important larger point to be made here: These huge corporations are relying on their customers to increase their employees' revenues (so that they choose to stay) without cutting into their own bottom lines. And they are doing this in ways that I find reprehensible. Specifically, it's based on shaming. (Think about those little screens you often see in the US when you pay for a coffee at a counter somewhere that show you a "recommended tip amount"... I'm in Europe, so it's different here. In contrast, in some other places in the world, such as Japan, tipping is actually illegal... possibly, in fact, for the ethical reasons I am bringing up here.) In any case, for those who suffer from TLDR 🙃, the upshot of my position on this is that the cruise lines should start paying their crew much more decent wages and stop implementing sneaky schemes on the rest of us to make up for the fact that they don't. (I do wonder what cruise line management says to its crew for passengers where the "gratuities" were offered as a part of the package deal, as on my last cruise... Does the crew get nothing in this case? Does management contribute that missing part to compensate? I really doubt it. As you mentioned in your video, what about all the people working hard in the parts of the ship we never see? Do they get a cut?) For those unaffected by TLDR, I nonetheless apologize in advance. This is long. But as I said earlier, this is a topic that really irks me beyond just the wold of cruise lines. The reasons may differ from what you think, however. There are just so many points about which the cruise companies are not being honest and are playing us all for fools. Essentially, it's more modern day corporate greed, particularly with regard to employees (crew in this case). As for cruise lines specifically, there are both practical economic as well as ethical reasons for the way I feel about this topic. Recently, I sailed with Holland America and was really very angered by their approach. Having been told absolutely nothing whatsoever beforehand, I discovered quite by accident that they were adding $16 per day to my bill for "Crew Appreciation". Perhaps nothing was said beforehand because I went through a French-speaking agent... I don't know, but that changes nothing. Other than being "used" by a company, I don't have any specific aversion to tipping itself. It is the fact that Holland America said nothing to me at all in advance about these charges (let's call them what they really are) beforehand that angered me so much. They just slipped them in silently on my pre-authorized credit card and then rely on your sense of guilt to not challenge them. The really nasty part is that Holland America had the gall to label these charges as "Crew Appreciation" on the statement. If you challenge them, therefore, "you don't appreciate the crew". That's the unspoken message. Anyone reading this should take good note that any passenger who does not agree with these charges can simply sign a form to specify a new amount of their own choosing, including zero. The clear reason why this is possible is that the company knows full well that the charges in question are NOT a legal part of the purchased fare and cannot be required. But rather than ask for them as an "opt-in" system, they simply and silently add them and rely on us not opting out. The vast majority of crew on these ships comes from Southeast Asia (Philippines, Indonesia, etc.). These are really fun, wonderful people who work hard. And yet, during the last three or so days of my (last ever) cruise with Holland America, there was a very palpable stressful frenzy among the crew I was most frequently in contact with to "please make a specific mention of me by name and give me a rating of 10" on the request for evaluation that they knew I'd receive. One of them actually said to me that, if she got enough good comments from guests, she could have a day off. But how on earth can I (or you) possibly rate one individual crew member better or worse than all the others simply because we happen to be in more frequent contact and know each other's their names? The entire crew was great! -- This whole idea of asking me to rate specific individuals just absolutely disgusts me, particularly considering the "Crew Appreciation" charges sneakily added to my bill. I will not be on Holland America again. So, to sum up my ethical concerns on the subject: 1) MEANING and CHOICE - Despite how a cruise company may choose to label its "gratuity" charges, a GENUINE "gratuity" or "tip" can ONLY - by definition - be by offered voluntarily by the recipient of a service to the person or persons who provided it. This is the very meaning of the word. It is an amount that is not part of the actual price of something but that is given in addition out of gratitude. For this "appreciation" to be real, it has to be a CHOICE. Otherwise, it is just a charge. 2) CORPORATE GREED - Worse, as I said above, it is clear that the cruise lines, along with more and more industries these days, are relying more and more on squeezing more money out of their all of us in order to keep their employees willingly on the job. And they are doing this in ways aimed at not having to cut into their own profits. The cruise lines appear to me to be some of the worst offenders. So then, I say to Holland America and every other cruise line that, if they truly wish to show genuine "crew appreciation", then raise their employees' wages!