I got sued 💊don't do pharmacy

STORY TIME! This is what a real #dayinthelife of a retail #pharmacist looks like, when a patient tried to sue me while I working as a pharmacist, they also tried to sue the company I worked for. CVS, Walgreens and Walmart have paid billions to settle various lawsuits for damages regarding wrongful deaths/fatal drug errors, opioid settlements, and pharmacists are also countersued by these corporations. This is what I learned from my experience.
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Hello! My name is Lili and I'm a pharmacist that likes to sit in my room on my days off and make fashion, beauty, and lifestyle videos.
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[@NgocVKHennessy]

girl . i can't believe the things that happen in retail pharmacy UNTIL I went into the profession. Lemme say majority of the patients don't want to listen but they want to be heard and wants it solved but does not even let us help them by resolving. . . They belittle us so much even though they are aware that we have to be certified and keep up with our renewals in order to be behind the counter. BUT good on you for getting out. I am getting out once I graduate. You are right , the things we see now cannot be unseen . . . .

[@lilitmac]

The belittling and entitlement is the worst part, there's so much impatience, they treat all of the staff like they're mcdonalds workers, when everyone has gone through certification and years of schooling

[@NgocVKHennessy]

@@lilitmac EXACTLY. One day we were so understaffed and I wanted to cry. A patient walked in and just got upset I told her it would take 15-20 minutes to refill her 3 rxs. She was upset and said it shouldn't take that long to put pills in the bottle. I said "You're right. What takes us longer is to ensure we fill the right medication and dosage as well as ensuring you don't overdose on your medications that takes longer." She flipped out on me and said she knows how it's done and that it could be done quicker. I offered her an application to apply because she would become a great asset to the team since we're understaffed and her mindset is what our team needs. I asked if she would like an application for a position in the pharmacy and she said, "I'll just wait then," and walked off to the waiting area. Baffled, but at the same time I was exhausted from doing 2 back to back shifts AND nursing school. The entitlement, belittling, AND inability to work with us to resolving issues rather than focusing ON the issue is astounding.

[@coryhanifan4428]

@@NgocVKHennessy the cherry on top would be the classic... adhd medication thats out of stock on backorder

[@NgocVKHennessy]

@@coryhanifan4428 that too. Been dealing with that all this past week and had someone pull their phone out to threaten me that they'll send the video to my boss's boss. I'm so over it and about to put in my pto for the week to reset and recoup from this nightmare . . . .

[@DX-d]

@@NgocVKHennessyno excuse for your attitude.

[@Midami422]

There's no medication for stupidity and ignorance. LOL! Bless all you pharmacists for dealing with these kind of people.

[@lilitmac]

LOL !! the pharmacists I know from retail are some of the coolest funniest toughest women I know because they deal with this on the daily

[@remybeans6346]

As someone who also worked in healthcare, I literally get yelled at by patients all the time, threatening that they know people from the top who can get me in trouble. And when they finally talk to the manager realized I did only what I can, they act all nice and like nothing happened. Girl, own up to your mistake. Apologize for verbalizing a*using people. It’s awful how badly we’re treated when we’re in the field to help people.

[@addicttt]

full respect for pharmacists who deal with this, absolutely insane.

[@xthaone]

I always thought any healthcare career is customer service on steroids. Your video resonated my medical assistant experience and there is always that one super upset patient willing to make someone's career go to hell. Eventually my time as an MA was short lived lol.

[@MooninLeo]

I’m so sorry…!!! What a horrible thing to have to deal with…constantly…! I’m really grateful for my pharmacists, they’ve been wonderful for me and I cannot imagine treating them with such disrespect. Sending you some love and thanks for sharing ❤

[@lilitmac]

Aw thank you!! I hope my videos can shed more light on the conditions that are getting worse by the day especially now with additional technician hours being cut. And it is my biggessttt trigger when I go to pick up my own prescription and another customer is being an ass to the workers, I yell at them because I know the workers can't.

[@TheMissDebyluv]

@@lilitmac not even lmao. My mom reprimanded her multiple times but she still did it

[@passionzb]

Omg my dad used to be a pharmacist at Walgreens but now luckily works for another company where he can work from home and not have to deal with patients like you did!

[@paulinadoll]

What does he do I’m a retail pharmacist and would love to work from home lol

[@coffeepandacat]

​@@paulinadollmail order pharmacy

[@thisisjadah]

HOW DARE YOU LILI!!!!!! How dare you graduate from college, earn a degree, and succeed in your career!!!!!!! How dare you know what your doing!!!!!! THIS IS UNEXCEPTIONAL 😂❤️

[@lilitmac]

😂😂😂😂 yeah the audacity that I had going through all that schooling to NOT KNOW HOW TO DO MY JOB

[@KawaiiChibi101]

Damn this is triggering. I worked in a nail salon and this is giving me PTSD girl! I had no idea pharmacist dealt with these kinds of people too. I’ve been threatened too but I t costs thousands $$$$$ to sue and 99% of the time they won’t put their wallet where their mouth is… they’ll just find any reason to abuse the workers if they had a bad day. If it wasn’t you her pharmacist, she would’ve probably gone off on some other service worker unfortunately

[@annagarcia1527]

Hey quick question...random...you said you worked in a nail salon...is it rude for me to ask or how do i ask in a discreet wayif the tool are sanitized? Any feedback appreciated! Thanks!

[@lilitmac]

oh my god, nail salon workers get it so bad... people get nasty and the whole refusing to pay for their service because of this or that.... my mom has 2 nail salons and I get so mad when I hear how some customers talk to her and her workers, it's terrible because this is not uncommon in the service industry, people forget that these are human beings too

[@lilitmac]

it's really nice of you to ask this

[@harutran4703]

I would love to hear more pharmacy stories or even pharmacy school horror stories! I enjoy listening and seeing you act out the situation again haha it's just too funny

[@lilitmac]

haha I definitely like to use humor as coping mechanism for stressful situations.

[@suamy1994]

I used to be a nice person. Then I became a pharmacist. Now I hate everyone and myself.

[@savagesugajiejie]

I'm so sorry you had to deal with that. Two of my friends are veterinarians, and they've had similar stories to yours. It just amazes me how idiotic some people can be. I work in a dental office and I've overheard on one occasion a patient threatening to sue us or write a bad yelp review.

[@aZnchuux3]

And of course that horrible woman hasn't even given you an apology. You're so strong for putting up with this.

[@lilitmac]

This happens so much that retail pharmacists don't expect / get any apologies, on a positive note, these negative experiences has hardened our skin against future verbal abuse in such a thankless profession

[@seapinkoyster]

Hi Lili, I'm so sorry to hear this happened to you. It's so frustrating to deal with people like that even though they have no idea what they are even talking about. I'm glad that your manager has your back. My story: I had a patient in the ICU on some vasopressors for hypotension, but she was ok otherwise. The patient takes some hypertensive medications at home normally. She was so angry accusing me of trying to murder her by not giving her regular bp meds and absolutely refuses to listen to any explanation. She wouldn't even let me even get a word in, just started ranting, and called her family to tell them to report me for trying to kill her 🤷‍♀

[@lilitmac]

It's so sad!!! we are honestly only trying to help and do our jobs efficiently and accurately, often times our explanations fall on deaf ears and it's an endless cycle :(

[@TheMissDebyluv]

Didnt watch the video but thats basically how my mother lost her license. A lab technician decided to give advice and instructions to patients when she is legally not allowed to do so. Welp, that tech gave a bad advice and all the backlash fell on my mom. NoW she has to do a master's degree to get her license back

[@lilitmac]

I was always afraid that would happen! Luckily my technicians would only leave any and all counseling to the pharmacists, I know that technician of your moms was likely just wanting to be helpful too

[@annagarcia1527]

Hope your mom is doing well in her journey

[@doomsdaygal]

Just binged watch all your latest uploads and this one was just insane lmao I used to work in healthcare and the amount of f*ckery I dealt with makes for good tea sessions 😂 I used to work at a very busy optical in downtown Toronto and there was always this man who’d drop by during his lunch to say how he was gonna sue our asses 😅

[@reenabearkitty]

Oh my God the lady doesn't understand that only certain Metformin bottles with a very specific manufacturer, lot number, and NDC number are affected by the recall, NOT EVERY DAMN BOTTLE OF METFORMIN MADE EVER. 🤯🤯🤯 edit: I love how you reenacted the patient lol. She doesn't have a leg to stand on in court. If you think about it, anything could be poison. Water has an LD50, right?

[@chanelle8021]

Thank God that everything finished well. Honestly u are so strong u handle things with grace

[@leeendahoney]

Girl, this made me LMAO. I hear this all the time, "I'm going to die..." blah blah blah. I actually hear patients telling me almost the same exact thing you said EXCEPT I never got sue. I have heard a pharmacist getting sue for not giving a CII and CVS didn't even sent a lawyer with her on the court date. Pharmacist still won but negligence on pharmacy companies as well for not protecting their pharmacists.

[@fallinguplookingdown]

Honestly i can say the same bullshit happens in the vet profession and im so sick of it too ive had people come to me saying "greek yogurt and turmeric has cured my dogs cancer so i wont need treatments" then come back after their dog isnt getting better and start screaming ???? sigh people are nuts

[@lilitmac]

yeah it's terrible because we understand that it is a stressful situation for them and went into this profession with no ill intent but we become punching bags for everyone's built up anger

[@mzkidtemp]

I’ve been working in healthcare for what 20 years and I was always told no matter what, patients are always right. Even, if we (healthcare workers) know, they are wrong. I’ve been through that same incident with attempting to explain what the NDC # is when we have recalls, but it’s a whole different language for patients. If I knew this before I signed up for healthcare….. gurl! Girl!

[@lilitmac]

HAHAHAHAH oh if we could turn back the clock 🤠

[@lilitmac]

OH EXPLAINING NDCS AND WHY THEY NEEDED A PRIOR AUTHORIZATION / what that is / how it's not our fault ... IS THE BANE OF MY EXISTENCE

[@wawawhale49]

Girl I’m a public defender. The human race is wild. 😂

[@TofuBean78]

did retail pharmacy for 2 years... never again. I'm traumatized enough sigh

[@lilitmac]

ex retail pharmacy people are still so battered T_T

[@wap1051]

Lmao , I've been in pharmacy since 2012 and when I used to watch your videos years ago and you said you were in pharmacy school my first instinct was "whyyyyy?!?!?!" LOl retail pharmacy at chains is literally hell I've seen good pharmacist become addicted to meds or alcohol over the stress of working there . If anyone is thinking about any career in pharmacy stick to hospital or some kind of work from home option because chain retails do not care for their employees and due to the environment customers don't get the best care and blame it on the person in front of them instead of the corporation. I always thought the customers were crazy and over demanding until I started working at a small private pharmacy and saw how different and caring the environment is when the actual owners work with you and are more flexible when it comes to helping the customers. No daily vaccine quota, no wasting time on calls customers don't want , having extra staff who deal with the order and otc maintenance. Private pharmacies are why patients act out when they don't get their way from chain pharmacy employees because they know how much better the service is in a small neighborhood pharmacy and they expect the same treatment everywhere but don't take into consideration the differences in how they are run.

[@oxOxLolliPopxOxo]

I’m so sorry that you have to deal with this on the daily. I’m a healthcare worker too so I totally understand the struggle 😅 On the bright side, you look stunning! Love your dress. Do you mind sharing the link from where you purchased it? 🥰

[@lilitmac]

I bought this super long ago (i'm talkin years) so no link now :( ! it was from the brand Skylar Rose

[@alicecao9184]

Is this why my pharmacist seems to know/like me? 😭 cuz when I was confused about how to give moms meds, so I asked, listened and then said sorry for not understanding and thank you for explaining?? 😭 she asked how my cholesterol was every time after. And I only got statins once.

[@lilitmac]

we definitely remember the kind and understanding patients because we are so thankful for you!

[@moonchildx]

lili!! it’s so nice to see u thriving 😭 do u remember when u used to have a layout site when you were younger??

[@lilitmac]

Omggg you are OG lilipop lyts fan ?!?

[@moonchildx]

@@lilitmac GIRL yes 😊❤ we were affiliates! remember S4S (support 4 support)? LOL!

[@TimmyGonz]

The most overworked, and under appreciated

[@JadeGem]

I haven’t worked in a retail pharmacy for over a year now and completely moved to hospital but damn is this video triggering some PTSD I never knew I had.

[@rosalynntv]

My favorite thing is when they call & say “fill whatever needs to be filled!” Then when they arrived to pharmacy “oh I’m not taking it, why did you fill this!” 😩 mind games forsure being played

[@ariahpipz1358]

Please share more stories!!! I get meds every month omgggg I wonder how it’s like behind the scenes 😅😂

[@bunnyyyhop]

CPhT tappin in~ I’ve experienced a patient threatening to shoot the staff bc he was too early for his Fentanyl refill. Our pharmacist on duty had to call the police. What a morning that was 🥲 First patient of the day too.

[@lilitmac]

Omg I’ve had to call the police about 7 total times before in the 10 years I’ve been in retail 😩 crazy ass stories haha

[@Rooooxy]

Stoppp I’m second head pharmacy school.. I hate seeing this but I can’t back out now 😢

[@lilitmac]

it's okayyy! just avoid retail pharmacy at all costs!

[@Khyo_]

Doctors who graduated med school from GOOGLE medical college really be thinking they know their shit 🤡 So sorry you had to go through all that lili. The least she could do was apologise! LY! Keep doing you gurl ❤

[@lindaa.zhengg]

Wow I feel so triggered watching this video hahaha I graduated in 2020 and I’ll never forget my FIRST solo pharmacist shift. A girl came in looking for her adderall but we had to order it. Her moms on the phone FREAKING OUT. I explained it’s a controlled substance, it’s ordered differently from regular meds. I’m just a floater, the manager will be in tm to sign the order form (back before it was digital). She flips out at me saying she’s a nurse, it’s not controlled. Tells me I need to review my information. I responded with “I know what I’m talking about, I just took my law exam a month ago. I will not talk to you anymore” and walked away. Her own daughter hangs up on her and said “I’m sorry my mom is such a Karen”.

[@d.r.robinson9599]

yeah ..you dealt with a KAREN and her PRIVILEGE...🙄🙄🙄🙄🙄🙄🙄🙄🙄😓😓😓😓😓😓......

[@slurpli]

the biggest karen... people like this exist and are THRIVING

[@MrLuffy9131]

This is why I am worried to go into the health field in general like the nurse incident where they overwork you and then make a mistake, all the money and time wasted and even possible jail time lol

[@Spanishtrinity]

Not for nothing, but I'm glad that I'm not in pharm. It's just stressful all the way around for both techs and pharmacist.

[@AutumnKat2119]

Would love to hear your story of becoming a pbm, as I dont know too much about it. Did you have to go through retail pharmacy to become a pbm/was it a hard transition? Is there a way to not go into retail pharmacy? I hate confrontation after years of clothing retail and other mental trauma, I want to be a pharmacist but to still maintain some mental health.😭

[@bintatherese]

Omg I’m having flashbacks to my customer service days 😵‍💫

[@sarahguavs]

Girlll... lmfao!!! I am starting medical school this summer and being sued for malpractice, even when you are doing everything right is something that truly scares me. I just hope I can be a good doctor and do right by each patient, and as long as we as healthcare professionals approach a situation with authenticity and genuine care for each patient, I can only hope the law will be on our side in situations like this. Definitely super scary and stressful though nevertheless, hang in there girl!!

[@lilitmac]

you definitely will be~ I believe in you

[@sarahguavs]

@@lilitmac I'm leaning towards emergency medicine and/or critical care as of right now, but I am keeping an open mind for when medical school starts! I guess I have a knack for chaos lmao so maybe getting sued would be my cup of tea

[@77crummel]

I worked in healthcare and someone told me you are dealing with sick people just say exactly and that’s it , it is working but we need courage to keep going if we really like this profession……

[@deannamorehead8733]

The pharmacist at my Walmart will not even answer a question. She is very rude. I do not feel sorry for a person working in the public and treating people with disrespect. We had a misunderstanding in a telephone conversation and she screamed at me and hung up on me. Undoubtedly she hates her job.

[@Sakura1434]

Yikes, I'm sorry you have to deal with this bs

[@lilitmac]

This is a throwback! I'm happy and healthy working from home now :) I wanted to share this to bring to light what happens behind the retail pharmacy counter because my fellow pharmacists and technicians are still going through this

[@Sakura1434]

@@lilitmac yayyy!! I'm so pleased to hear that! People can be so toxic omgosh

[@halleyscomment7694]

_Pharmacist gets sued._ Doctor: "First time?"

[@rosalynntv]

I work in the pharmacy as a Technician, it gets crraaazzyyyy lmaooo

[@mew19forever]

How rude! I work at a restaurant and i had a customer go off on me just because there were strawberries in her salad and at the time there was a strawberry recall but it was not affecting our state. She said she was going to sue the entire staff and management team. In the end she got a free meal , which is probably what she wanted to begin with , and left me a very scathing review on Google! :) Take heart, my hard working pharmacy/retail worker, that Karen just made a complete fool of herself! ^^ And she'll never be as smart or as pretty, as you!

[@clnguyen7734]

Would love to see you do a video on your WFH job now and how it compares to retail pharmacy in terms of job satisfaction, pay, your daily duties, etc? How to transition from retail pharmacy to WFH and are any additional qualifications required?

[@lilitmac]

Oo will def cover this when I film that video !

[@CindyK143]

How dare you Dr. Lili!!! How dare you !!! ;) We don't get paid enough to deal with the people we do in health care. Best of luck !!!

[@angelconsealed1230]

I'm so sorry you had to go through this! I can only imagine the strength it takes you to get through every day if this is how people behave!

[@ThuNguyen-kw8im]

God this makes me so angry!! The fact that pharmacists have to remain calm and professional while getting attacked by the dumbest people.

[@Osmanthussoul143]

You handled it so well!

[@justintime19891]

I do not like being a pharmacist anymore. 2017 grad 🧑‍🎓 and don’t even work community…. Too much thanklessness and most companies treat you badly. Kids: not worth it.

[@citrus1229]

lol good get fucked DEA agent zogbot

[@denyseruiz]

I plan on going into pharmacy but I’m scared but I’m already dealing with customer like this at my current job 😭

[@jenniferdang2013]

Love this kind of content!

[@pcdihealth]

Honestly I would have hung up on that lady and called it a day. Now she shows up to the store. I would have told her I have no time. She gets testy, time to call the cops. I have no patients for rude and misinformed people who will not listen to professionals

[@usagimoon.x.o6256]

That situation just sound so awful and things do happen. You don't need that of negativity.

[@lilitmac]

I definitely feel for patients and their concerns, we don't know what they are going through, it's just so often forgotten that people that work in the service industry // with customers // patients are often treated like a punching bag and all they are trying to do is help people / their jobs.

[@LagerthaFox]

I'm currently a pharmacy student and I'm on a 6 month-internship. I feel like this is really not for me and I'm pretty sure I won't do this job after I graduate. Can you talk about your experience after leaving pharmacy in an another job? or do you know people who chose a different path and how they made it ? I feel also very lost because I don't know what other job I can do because I've only studied for pharmacy...

[@briannalee174]

Lol idk how I stumbled across this video, but it’s pretty hilarious. A pharmacist making a story time about how a customer is suing them? 😂

[@lilitmac]

Lmao gorl I got more 😂

[@RuleMyWorld258]

The way I got triggered for u bc conversations like this happen all the freaking time 😭😭😭😭

[@lauramt309]

omg this was so difficult to listen to, i felt so upset for you... so sorry you had to go through that!!

[@wensms]

I’m currently in Ontario and on my way to pharmacy jobs, just saw your video and got lost! Do wish to connect with you and talk more.

[@msmakeupjunkie100]

Omg this was so triggering! Another typical day in pharmacy life :( hence why I got out too!

[@whiteshell_woman]

And here I am, taking in every word (like he’s a golden child) and recommendation from my pharmacist because he knows wut he’s talking about lol I didn’t know that y’all get yelled at😮I am floored!!

[@lilitmac]

Omg we get yelled at for coupons that our patients bring in being expired for $1 off a milk carton while we ring out 40 other items in their cart

[@whiteshell_woman]

@@lilitmac wowwww, I would not do that, ever! Maybe two items top!

[@me41423]

great video and so true

[@namunoo]

Lily, can u tell us, would u rather go holistic on meds or take meds?

[@lilitmac]

At this point I'm a mix of both !

[@mingnguyent]

Because of these patients, I work for the hospital now 😂😂😂

[@izzyBz30]

Oh of course they consulted Dr. Google. 🤣

[@hydr_tion]

Sorry I'm a first time viewer, but which region are you working in?

[@ViDaoNoww]

I’m in dental school right now and if I was in the same situation, I’d tell her go ahead and sue baby, let’s see how much money you lose over this bc you’re an idiot. MY attorney will be ready for your attorneys call. 🤗

[@BulldogBallerina]

The doctor who prescribed it??

[@pixiedust6149]

Narcissist alert‼️The way she’s dressed & other videos are All about her.

[@ARTEEE-lw1ep]

Hi 👋 Can you please make a video on your actual job and everything about it? 😊😊😊

[@Watermelongurl_123]

Can you do a video about the job market saturation topic?

[@XxAzureNekoxX]

I work in hr for a school district and people call me yelling all the time lol

[@CyrillicSanga]

Lili…I can’t believe you actually punched her!!!!! 😜

[@user-ey9kw6cc2j]

Love your videos. Did you ever work as a tech?

[@foxyfables_bookish]

I tell anyone. Who asks about pursuing the career to never do pharmacy

[@rachelldarling]

When patients dont know what LOT numbers are and dont care to find out. Ignorance at its finest.

[@BraceFaceNae]

OMG I’ve dealt with this in the veterinary field 🙄

[@DiamondMichelle_]

She sounds just like a Karen. 🤦🏽‍♀️

[@DX-d]

No, she doesn’t. I’m a pharmacist and I dislike pharmacists who have an attitude, complete lack of professionalism and disrespectful.

[@xsugarpiex]

You didn’t got sued though. The patient threaten to sue you. Did you actually receive any documents that you been served. Your title is very misleading. I’m still glad you didn’t got sued.

[@Mckat23]

When did you become a doctor????

[@dorothytran2926]

Can't believe she had the audacity to question if you're a pharmacist and sue you just bc of Dr. Google 💀 You know she was going to cite yahoo answers in her lawsuit 😂

[@dankool688]

Your health comes first..

[@tkdo818]

Where is your top from?

[@FullSlice]

Time to move to kaiser

[@amitshridhar]

I Need A Doctor (Explicit) Dr. Dre Eminem Skylar Grey

[@xxmiko7412]

Love your outfit! Where is it from?

[@lilitmac]

Aw thank you ! I bought it a long time ago from a brand called skylar rose

[@amitshridhar]

Cannonball The Breeders

[@amitshridhar]

Seether Veruca Salt

[@nagaraju-oq3ut]

Your video presentation is super love you from India! So stylish your omg 😘

[@Happiness89501]

Thank you DR ADIGBA channel for being the reason why i am smiling today, Your herbal medication for Hsv2 is indeed an active one and it has no side effects at all keep saving lives sir………

[@user-es5jq6yy9l]

Lili are you in California?

[@denizes.5981]

No país que ela mora o diploma de farmacêutica tem O título de Doutora? What?

[@lilitmac]

Yes 👍 sim na américa estudamos até 8 anos para nos tornarmos doutores em farmácia

[@amitshridhar]

Dropping out of School Brad Sucks

[@datasBigdatascreationsGTTB]

everytime, _________________________

[@mareehoney2599]

Were you passionate about pharmacy?

[@lilitmac]

Yes I definitely was for about 6/10 years while in retail pharmacy

[@southofhollywood4199]

You can give me any medication! ❤❤❤❤❤❤❤❤❤❤❤

[@JP-it3jg]

I thought you started wfh??

[@lilitmac]

yep I did, just wanted to share an oldie but a goodie so more people will know about what retail pharmacists deal with