Load firmware using the Pre-Boot menu when recovering a printer | HP LaserJet Enterprise| HP Support

[@MegaIcemankimi]

Thank you very much for this useful topic 🎉

[@hirak-dz6xf]

HP 631 printer: 'No USB Thumb drive or Files found' message displayed when tried to Download > USB Thumb drive

[@HPSupport]

Hi Hirak, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue in updating the firmware of your printer. I will do my best to assist you. Please refer this document to know about updating the firmware of your printer: bit.ly/3qYCxpx Binu-HP Social Media Tech Support

[@hirak-dz6xf]

@@HPSupport Issue resolved after keeping only the .bdl file in the Pen drive.

[@karemfarag4765]

I do the same steps, but I get an error message 61.00.00 Error and it does not open. Please help.

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I understand that you are receiving error 61.00.00 on your printer. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: hp.care/6054mUHtq Regards, HP Support

[@XekahCR]

Which model is it?

[@antoniojungco5428]

Hello good day, hp e75160 error code 49.38.07 i cannot complete initialize the machine because of that error i put already the latest version of firmware, pls give me the suggestion what kind of firmware i installed thank you

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I understand that you are receiving error 49.38.07 on your printer. I will do my best to assist you. Step one: Turn the printer off and then on Turn the printer off, and then back on to clear the error. Step two: Update the firmware Current firmware needs to be downloaded from hp.care/48BZYpa using a USB flash drive and the Preboot Menu. For instructions, see HP Enterprise - Update the Firmware: hp.care/48AzlRB Step three: Contact HP Please feel free to reach us on call/chat. Access this link to select your preferred country and language option to reach us. Global support link: - hp.care/48zBLQq Regards, HP Support

[@gerbypelit8221]

Hi. May i know the signin password for HP Laser Jet Enterprise M725? I've tried the 12345678 but to no avail.. it prompted me to signin with a password when i press the Administrator

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I understand that you need help with the password for your printer. I will do my best to assist you. With previous firmware versions, the default username is admin (all lower case) and the default password is blank With the latest printer firmware, the default username remains admin (all lower case), but the password is the WPS PIN Number. To locate the WPS PIN Number, print a Network Configuration Report and locate the PIN Number within the WPS Information section. Regards, HP Support

[@john318john]

Does anyone know the default password for MFP M577 HP Jet printer

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I understand that you need help with the password for your printer. I will do my best to assist you. May I know which password you need? Please let us know! Regards, HP Support

[@john318john]

@@HPSupport The default administrator password for the MFP M577 printer.

[@HPSupport]

Thanks for the reply. When in doubt, just use "admin" as both your username and your password. Regards, HP Support

[@john318john]

@@HPSupport It only takes numbers. What is the default number?

[@HPSupport]

If prompted for a password, type 12345678. This is the default password to log in. If you created a custom password and do not remember it, go to your printer to get the password. Press the Wireless and Information buttons at the same time. Regards, HP Support

[@Dubitz]

Our printer gets stuck at 19% when installing the firmware from the USB, any ideas why? It’s the correct file version for our printer model but always gets stuck at 19%. I even formatted the HDD in the printer too.

[@HPSupport]

Hi Dubitz, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue in updating the firmware of your printer. I will do my best to assist you. May I know the printer you are using? Please let us know. Binu_HP Social Media Tech Support

[@Gqdancer]

@@HPSupport Our printer closed the repository complete successfully. I go back to CONTINUE trying to boot the setting menu... but it does not go there - instead displays error 49.380C and the button restart. Any ideas? is a relatively new printer. HP Color LaserJet MFP E57540-1 any suggestions? Or repair man that I can call??? Locally HELP!

[@EngineerMuhammadAliMirza]

@@Gqdancer Try to install older version of Frimware. Try different versions if one does not work

[@dawithailu2650]

It doesn’t work for hp leserjet enterprise m604

[@HPSupport]

Hi Dawit, thanks for contacting HP Global Social Media Support! I am here to help! What seems to be the issue? Are you facing any technical issues with your HP printer? Let me know! Binu-HP Social Media Tech Support

[@RezaGheraatgou]

thank you

[@aliqna23]

How to reset administrator password?

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with an administrator password. I will do my best to assist you. A forgotten BIOS password cannot be reset by HP. HP is committed to the security and privacy of our customers. To resolve a forgotten BIOS password issue, a system board replacement is required, and additional customer costs apply. For more information, go to hp.care/6058YAT58 Regards, HP Support

[@ishaqmuhammad8746]

our printer is rebooting automatically.

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with your printer as it is rebooting automatically. I will do my best to assist you. - May I know the model number of your printer? - May I know to which device you have connected your printer? (For ex: Desktop, notebook, iPhone, iPad, android phone etc?) - If connected to computer, may I know the operating system installed on it? - Are you receiving any error message? Please let us know! Regards, HP Support

[@EngineerMuhammadAliMirza]

God Bless U

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! We are delighted to hear that the video was useful to you! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu_HP Social Media Tech Support

[@spook.1415]

👍

[@MichaelEarley]

Asked for the password and none is known

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I am here to help! What seems to be the issue? Are you facing any technical issues with your HP printer? May I know the printer you are using? Let me know! Regards, HP Support

[@MichaelEarley]

@@HPSupport HP 700 Color MFP M775 We are a charity and we were gifted 2 of these units. One works fine, the other gets a Error : Error:99.09.67 not bootable. When I hit continue or admin I get "Password Required" Please sign in. I called the IT department of the company who donated the units and they never had a password for the printer. They suggested that the default password might be on the back of the machine near the serial number, but I could not find it. They wiped the hard drive with the employee details and may have deleted the OS. If I replaced the hard drive, would that boot up or is it a bios password for the motherboard? Is there a place that the original owner can call to get the passcode or is there a default password? I have tried all the normal codes, 1111, 0000, 9999, 1234 with no luck. I have the updated firmware and tried to plug in the USB but did not work.

[@HPSupport]

Thanks for getting back to us, Please follow the troubleshooting steps regarding the issue from the link below, Link - hp.care/6055lwkwW Let us know. Regards, HP Support

[@MichaelEarley]

@@HPSupport That does not work as I need to log in first and do not have the password.

[@HPSupport]

Thanks for the reply. Some HP printers come with a default administrator password. For the HP LaserJet 700 Color MFP M775, try using common default passwords such as: admin password 1234 If these do not work, the printer may not have a default password set, or it may have been changed. 2. Reset to Factory Defaults If you cannot recover the password, resetting the printer to factory defaults may be necessary. This will reset all settings, including the administrator password. Note that this process will also reset network settings and any customized configurations. Reset via Printer Control Panel: Access the Service Menu: Power off the printer. Power on the printer and immediately press the Back button repeatedly until the display reads "Permanent Storage Init." Perform the Reset: Use the arrow buttons to navigate to the Service menu. Select Restore Defaults. Confirm the action and allow the printer to reset. Reset via Embedded Web Server (EWS): If you can still access the printer’s Embedded Web Server: Open a Web Browser: Enter the printer’s IP address in the address bar to access the EWS. Reset Settings: Navigate to the General or System tab. Look for Restore Factory Settings or Reset options. Follow the prompts to reset the printer. I hope this helps. Regards, HP Support