Lost Ebay Parcel - Making a Royal Mail Online Claim

Let me know if you've had to do this and how you've gone about it

[@stephenbirch5073]

The proof of value is the sale price. That's what I say. So I send a screenshot of the ebay sale

[@salesoftheunexpected]

Thanks Stephen, great advice

[@stephenbirch5073]

@@salesoftheunexpected recently I've had two go missing all under 20 pounds. I've had a cheque pretty much within 10 days.

[@flechone]

Yes all I got a book of stamps that cover postage (proof of value of item is there a killer question) In other words if you got proof of receipt you paid £10 and you sell it for £10 you might be in with the chance so there insurance £20 compensation is a load of bullocks

[@salesoftheunexpected]

thx flechone

[@teresaadams6952]

I’ve just had a buyer tonight messaging about an item not received. I have sent proof of posting so just a waiting game until enough time has passed to put in a claim. You uploaded this vlog at the ideal time for me. Good luck 🤞🏻

[@salesoftheunexpected]

Glad you found it useful Teresa

[@vintagevic4593]

I just sent a £250+ very rare collectible via Hermes (massive box, too big to go any other way - eg UPS etc). I didn’t even bother with insurance because it was older than 50 years - which if you read Packlinks terms means it’s “antique” and actually prohibited, bizarrely. Anyway I ignored that and sent it 24 hr signed from the local garage. Superb - got there in less than 24hrs and buyer VERY pleased. It’s all a gamble, you just have to be prepared to write things off occasionally.

[@salesoftheunexpected]

Very true - I've only lost a couple of low value items out of thousands that I have sent

[@lincolnseller9828]

Have done it a couple of times and they have only sent books of stamps for compensation, no actual monetary refund.

[@salesoftheunexpected]

Yeah - I've heard that

[@daihowells2080]

I’ve done this a few times, though always using the form from the PO. I’ve always been paid for my loss - either through stamps or a cheque. Regarding the value, I always put what I’ve sold it for.

[@salesoftheunexpected]

Thanks Dai

[@liannehill748]

I made a claim for a £10 book entering the same type of answers that you did with online form and I received a cheque for the full amount plus postage on top so I actually received more as had included the shipping price in original cost of book on eBay. I also made a claim with Hermes and got paid in full for a film projector.

[@salesoftheunexpected]

Thanks Lianne - good to know, what did you put for proof of value?

[@liannehill748]

@@salesoftheunexpected I did a screenshot of the eBay order

[@constansero]

Best of luck!!! My Ebay losses occurred over several months. The thefts, because that's what they were, occurred in the Watford Sorting Office. But my items were sent from Europe by someone I bought them from. Under the rules, you cannot claim as the intended recipient, only the sender can claim and foreign senders don't do that. There is a Parliamentary group for the Royal Mail. They are a waste of time, MPs who are paid to represent us but don't. They investigate little or nothing and can't even reply other than to express their lack of concern or interest. Basically, the UK Royal Mail (at least the sorting office side) is a den of thieves with little or no oversight.

[@salesoftheunexpected]

Thanks Paul, hopefully you wont get as many missing items in the future

[@vintagevic4593]

I once sold an item to South Africa, item £5 postage £15 (pre GSP days). Got lost, wanted postage more than item cost back. The item had its original shop £2.50 sticker on which I had a photo of (part of its very low value vintage credentials lol) so I sent that for proof of cost. I did get it all back after 3 months, by cheque. But I wouldn’t bother normally due to only getting the original purchase price back. The item was a genuine 1980s transformer style toy watch, I would have got more than £5 these days 😿

[@salesoftheunexpected]

Thanks vic

[@greymata]

For the value, I had one recently, I just attached the proof of refund to the user and RM took that as proof of value and sent me a cheque for the total value plus postage.

[@salesoftheunexpected]

Thanks great info

[@stephenbirch5073]

It's very good. I've done it 3 times. Cheque back within a week

[@salesoftheunexpected]

Fab!

[@funkyuk1]

I’ve never done this before either. All my outbound Royal Mail shipping has been golden 👍🏼

[@salesoftheunexpected]

yeah 1st time I've claimed - interested in if it's actually successful

[@funkyuk1]

@@salesoftheunexpected my delivery rate with Royal Mail is 100% this is partly why a couple of years ago I stopped doing signed for. That extra quid is just wasted money. Royal Mail would have to be losing a ton of my parcels to offset the money I’ve saved over the years by not sending signed for

[@salesoftheunexpected]

@@funkyuk1 Yeah totally, and the claims process is the same I guess - just different compensation amounts. Proof of delivery is provided with both

[@Stall69UK]

I've done this several times and you can get 3/4 way through the form and then it tells you that you can't continue until 21 days have past since the estimated delivery date. I always supply the ebay sales record as proof of value and thats the amount I receive. They used to send cheques, but now reimburse you via the method you paid for the postage.

[@salesoftheunexpected]

Thanks Stall69, hopefully I'll get a refund

[@ItsTheKP13]

Made a claim 2 weeks ago. Small sale. £6 sent 2nd Class Large Letter. 3 days later got a cheque in the post for £6 + Postage. Can't grumble.

[@salesoftheunexpected]

Fantastic! Hope the same happens to me

[@stefan8303]

They've only lost a parcel of mine twice before. As you showed they want receipt of original price and don't want to compensate for sale price which is silly. I put in a claim for the full compensation amount both times as item worth just over £30 and they sent me about two quids worth of stamps. If that happens make sure you go back with a letter and say the item value is the value a buyer was willing to pay for it (send screenshot of other sold prices) I paid you for a service which you did not fulfill, I'm therefore claiming for this amount plus the postage costs etc - and they should send cheque out for claimed amount. I think they hope that lots of people will give up after the stamps.

[@salesoftheunexpected]

Thanks Stefan, fingers crossed I get a refund

[@mrdando]

Think most sellers don’t bother, but it’s worth doing even for a small amount,

[@salesoftheunexpected]

Definitely, those small amounts add up

[@anthonyhenryhoover9278]

I’ve always put the value as what it sold for on eBay, I’ve had to put 2 claims in for the first time in January won both claims took about a month for them to process the claim and send the cheque out through the post

[@salesoftheunexpected]

Thanks Anthony, looks like alot of resellers do exactly what you do

[@shaunapowley9845]

All these comments saying people only got stamps, I’ve always received a cheque 🤷🏼‍♀️ they’ve always been fast to deal with things, I’ve probably made 5 claims over the past 4 years. When the form asks for the proof of the value of the item, as you say I have no proof of the cost of an item I bought 2 summers ago at a boot sale 😂 so I’ve always just added a print screen of the order details from my eBay account, showing exactly how much the buyer payed (and how much I have had to refund due to them losing the item). Some people say that Royal Mail only refund what you paid for the item, but I’ve always been compensated for what the item sold for no questions asked 🤷🏼‍♀️

[@salesoftheunexpected]

Fantastic Shauna, thanks for that - I've suddenly become very optimistic!

[@mrdando]

Peter if you can’t paste with. The mouse just try ctrl v. That will work more often

[@salesoftheunexpected]

Thanks Mike - I know about 3 different keyboard shortcuts for copy cut paste, I tend to do ctrl+insert and shift+insert for copy and paste as I can do it one handed

[@TopOfThePopsRedubbed]

@@salesoftheunexpected I use Chrome on an iMac. I've tried all possible copy & paste options on the Royal Mail claims form and none work, it requires a keyboard entry. Royal Mail will claim it's for security reasons whilst I have a sneaking suspicion that it's just one more thing RM can do to put you off claiming.

[@salesoftheunexpected]

@@TopOfThePopsRedubbed 👍

[@Peterwrayadventures]

Only ever had to claim once for a missing parcel with Royal mail and that was 2 years ago. Just filled a form online, managed to have the tracking number etc but only got cost of the item as lost out on postage.

[@salesoftheunexpected]

Thanks Pete

[@jeffbetts3392]

Get ready for a small book of first class stamps makes a mockery of there £20 compensation for standard parcels well for business sellers anyway

[@salesoftheunexpected]

Thx Jeff - I will frame the stamps!

[@flechone]

PS in the past they did cop up the dosh but then they got WISE

[@salesoftheunexpected]

Thanks flechone

[@handsfree1000]

I bought an iPhone the seller used Royal Mail tracking cost 3.95 the phone was £420 and was not delivered. eBay say it was delivered because it was signed for but the signed receipt was the postman. eBay gave me an email for Royal Mail but didn’t realise they don’t monitor this email so my time limit on making an appeal is nearly out. I appreciate there are a lot of sellers having a hard time with eBay but I will never buy a high value item from eBay again.

[@salesoftheunexpected]

It's a problem for buyers and sellers

[@Purplegal1962]

I put in a lost item claim as well and I just got a book of 6 first class stamps. I was happy to accept, as the cost of the item originally bought from a charity shop, was less than the value of the stamps. I now keep all my receipts when I buy from charity shops. The item value seems to be the critical bit of evidence - they even ask me what the value of each item I post now so that would probably affect any future compensation claims.

[@salesoftheunexpected]

Thanks Bev

[@hanphotography]

Anyone having trouble with this? I had a really frustrating time because it said I hadn't filled in something - with no clue. I worked out if I physically tabbed through all the boxes I'd filled in it worked. I guess the verification checks when yoiu tab-out of the boxes. It wa a very frustrating 40 minutes.

[@salesoftheunexpected]

Hope you get it sorted

[@hanphotography]

@@salesoftheunexpected took me long enough to reply, but yep. Unlike the parcel evri lost :(

[@mariaclarke5886]

ive had stamps sent out in the past as i didnt provide screen shots of the ebay sale and paypal transaction, the second one i did provide them and they sent me a cheque.

[@salesoftheunexpected]

Thanks Maria, hope to see you at a boot fair soon

[@xBeluuuuuux]

I just bought a present online and it never arrived. How can I show proof of posting if the company did everything?

[@Mark-xz1su]

Enjoy your stamps Peter hahaha. But seriously i've had both. 6 first class stamps or a cheque for the full ebay value. Packlink (Hermes) takes around 2 minutes and always been paid out the ebay price (up to £20 insurance). Best of luck it goes through.

[@salesoftheunexpected]

Thanks Bailey, itll he interesting to see what happens

[@oldhamdude7353]

My problem is London. Anytime I send to London I either get scammed, the parcel goes missing, buyer smashes the item and blames on courier, or buyer with remorses..They live in those tiny overpriced shared room houses, pay a fortune, and buy goofy stuff they shouldn't.They change their mind 10 times a day

[@salesoftheunexpected]

London is always a problem🤣

[@oldhamdude7353]

@@salesoftheunexpected .. Crazy, but right now I'm dealing with another Hustler from London .

[@wad6216]

this is so true and a great observation and also the London Delivery offices are dodgy workers on top I reckon and more prone to nick stuff. I have found all of what you are saying as valid.

[@Karlm01]

No matter what information or proof you send them just a book of stamps will come your way its shocking how they treat you. I phoned up their CS and person hang up the phone they did nt want to know.

[@salesoftheunexpected]

That's shocking

[@linvin18]

Just had a £12 item go missing, so lost £14 inc postage of £2. All I got was 6 stamps.

[@salesoftheunexpected]

Alot of people are providing screen shots of the Ebay refund, so if it happens again, maybe try that

[@paulcalvert8105]

I’ve noticed Royal Mail are happy to charge you extra for signed for but since COVID will not take a signature ! I wonder what were paying this extra for!

[@Mark-xz1su]

You pay the extra for confirmed delivery on a large letter (expensive video game etc). Or higher insurance £20 - £50. Don't bother with a small parcel valued at £30 or so as it's pointless.

[@salesoftheunexpected]

Maybe increased insurance?

[@jibinwilllam5837]

What should I do, lost the BRP card by royal mail. Which was sent from DVLA.

[@salesoftheunexpected]

Contact rm

[@Married2Reselling]

Hi Peter, great video. Did you buy postage through eBay or pay at the PO? I did my first Royal Mail claim a couple of weeks ago... same process as you. Haven’t heard a sausage. Will chase them up and see what they say....

[@salesoftheunexpected]

99% of my postage is done through Ebay. I think the claims take a few weeks

[@Married2Reselling]

@@salesoftheunexpected I think possibly you’ll need to go to shutl/packlink for claims, because your transaction will be with them.

[@shanmugamn3795]

Hi.I will appreciate you. I posted a document through royal mail UK 10 days ago. But,still it's showing your item is leaving the UK. What does this mean? Please help me with idea to get post to India.

[@salesoftheunexpected]

Your postal service will be able to advise

[@bingobrett]

I have done it once and uploaded the ebay invoice as proof of value and they only gave me a book of stamps..........you might have better luck as you actually bought the postage through Ebay as in my instant I bought the postage in the post office?

[@salesoftheunexpected]

Thanks Brett, hopefully I'll get a refund

[@marianat6127]

What if you don’t receive confirmation message that royal mail has collected your parcel and still it is lost

[@salesoftheunexpected]

Always keep proof of postage

[@neuralink3552]

If you have sold it on ebay where is your proof of postage? Is it the label or something else;

[@salesoftheunexpected]

I keep every single proof of postage, the claims process is not made easy

[@lancethrust9488]

IVE GOT SOME SOCIOPATH BUYER CLAIMING ITEM WASNT RECIEVED EVEN THOUGH ITS TRACKED AND SIGNED AT HIS ADDRESS , HES OPENED A DISPUTE IAM FUMING

[@salesoftheunexpected]

Ebay should find in your favour

[@lancethrust9488]

@@salesoftheunexpected YES THEY DID HALF HOUR AFTER THE SELECT EBAY TO STEP IN OPTION SHOWED UP I DONT GET WHY THEY EVEN TRIED WHEN I HAD THE PROOF OF POSTAGE , IF YOUR SUSPICIOUS OF BUYER AND THEY PAY FOR IT JUST CANCEL AND SAY ITS LOST OR STOLEN THEN BLOCK EBAYER , I DONT LIKE SELLING TO NEW ACCOUNTS WITHIN 6 MONTHS AND LESS THAN 10 FEEDBACK , I HAD A GUY ORDER 2 SEPARATE ITEMS OFF ME THE OTHER DAY RECORDED DELIVERY AND HE DECIDED TO LEAVE NEUTRAL FEEDBACK SAYING 1 ITEM ONLY SHOWED UP , SO I KNEW WHAT HE WAS TRYING TO DO SO I SENT HIM A INDIRECT MESSAGE THAT I RUN A LEAFLET SERVICE IN HIS AREA WERE I NAME THE LOCAL FRAUDSTERS AND HE SUDDENLY FOUND THE OTHER ITEM LOL !!!!

[@allan2468ify]

I ordered a £183 item from eBay and royal mail tracking states that it was delivered whereas I did not receive it. Do I need to fill out the same form discussed in the video? Or does the seller has to fill it? Please help!

[@salesoftheunexpected]

I think you fill it in, but it will explain it on the website

[@greenroses3405]

If I send a letter , compensation cover £500 via special day delivery and if its lost, can I claim £500 although letter isn't worth that ?

[@salesoftheunexpected]

I wouldn't think so, but if you ask at you're post office, they should be able to advise or point you to someone who can

[@dailydoseofcomedy3836]

I payed royal mail to return an item I bought from ebay but i don’t want to anymore is there a way to get my money back

[@salesoftheunexpected]

I think you can get it back if the label isn't scanned, check on their website

[@umar1111]

Iv bought a ps4 game off ebay and royal mail said it was delivered but it was never what shall i doo

[@salesoftheunexpected]

Put in a claim

[@richardbowen1760]

You should try the business form. It doesn’t work. Typical of the Royal Mail

[@salesoftheunexpected]

👍

[@wolverinescratch]

Royal mail say my item is not in there possession but the sender sent it before Christmas cut off point, and had s estimated delivery date of the 24th should I wait to report missing?

[@salesoftheunexpected]

I'd give it at least a week

[@wolverinescratch]

@@salesoftheunexpected as we speak it arrived lol

[@mslee889]

The royal mail claim form is a joke. Cant even copy and paste address and any details. Purposely making it difficult. Today tried to claim, their website works totally fine. Except the claim form is taking forever to load. Seems like its purposely to make it very slow. My internet is working fine. Their website is working fine. Other sections is fine except their claim section! This is such a cheat

[@Gunsandscience]

Is this for the buyer to open or for seller

[@salesoftheunexpected]

It was for the seller

[@Gunsandscience]

@@salesoftheunexpected thanks

[@gavin4981]

Yl de

[@salesoftheunexpected]

👍

[@markitupandmoveiton8721]

I’m sorry to say you are wasting your time

[@salesoftheunexpected]

I think you might be right - but I was just curious