Lufkin Tape Fail

Brand new out of the wrapper, used it to lay out a 12 foot partition and it wouldn't retract the first time I used it. The awesome retraction power is the specific reason I bought it after testing all the tapes out that they had. The end of the brake had broken off and gotten lodged in the coils of the tape the one and only time I tried to lock it.
Took it apart mad as a hornet because I had just driven 120 miles to get it round trip from the Lowe's in Coeur D'Alene and found the end flopping around inside. It was never dropped, or abused, I had just cut the plastic wrapper off it and it lasted 2 minutes!
The name Lufkin used to stand for something of quality, not so sure anymore. What do you have to say for yourselves Lufkin?