Macbook Pro flexgate repair: No backlight when moving lid, detailed walkthrough on how to fix it

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[@hennny__8850]

Guys it's possible. Just had a sub-30 minute phone call with apple, and they are fixing my 2017 15" flexgate/dustgate (both issues, I was going to fix it myself) macbook for free! I believe I hold the speedrun world record for this (26:49). Instructions: politely let them know that you know this is flexgate/dustgate and that it is a known design flaw. They might say that only applies to 13" models (my rep "misread" this and told me they will do the repair, and then "realized his mistake" after he had already accepted the repair). If that's the case, keep trying and asking for a new agent until you find a manager sympathetic to your problem. I think I got lucky and this isn't the first time he had "accidentally misread" the 13 as a 15. They know it's bad and they know you will keep escalating, so I think they are just letting it happen to stop wasting employee time at this point. Maybe they are working from home and don't have other staff constantly listening in, maybe they have a bunch of screens left in stock. I also think you have better chances calling after hours so that your call isn't routed to a busy call center in the middle of the day.

[@GG-mm9hf]

Did they request proof of purchase? I didn’t keep receipt from 2017 lol

[@shravankrishnan2836]

hey can you share your repair Case number. As I have also the same problem, they said if you can give the Case ID/Number, we can help you with the repair, as it would be a precedent. SO please you can share the same number.

[@hennny__8850]

@@GG-mm9hf they did not. I think not giving them any apple ID and a contact email not associated with any apple account might have helped.

[@hennny__8850]

@@shravankrishnan2836 I can't do that, I don't want to out the one customer service rep doing the lord's work lol. Keep trying.

[@GG-mm9hf]

@@hennny__8850 bet wish me luck

[@folarinosibodu]

I had this issue too. I called and called Apple and bothered them. Many told me the cost of about $900 to replace display. I said you guys caused this isse. I, the customer, did not. Thousands of people have this issue. Just check the apple discussion boards. I hung up on maybe 3 agents until I got this very caring senior agent who said she will take ownership of the issue and she will get back to me. Few days later got this email from her: " Hi Folarin, I received approval for the exception to have the back light replace at no cost to you. Will you like to do a mail in are bring it back into the store for repair ? Thank you Tammie "

[@WhoaDavid42]

This is encouraging. Which year was your machine?

[@Christopher-th5m]

What year was your laptop from?

[@Thomas_Aslaksen]

It's so impressive to see your work Paul. You are so calm when you do this difficult jobs. I really like watching you work. 👍

[@mikethomas3498]

This is by far the best repair that I have seen on KZbin. Very professional.

[@AidenMi]

Hey guys, unfortunately as of 2021, apple refuses to operate on “Classic MacBooks” even though mine was the exact model they cited for the free recall. I escalated all the way and they said they don’t have the parts anymore. Really devastating, especially as a student who kinda uses their computer every day. I guess I need to start saving for a new one. Thank you so much for being honest and transparent, something not even apple does anymore.

[@mikehall6433]

Are you UK or US? I'm calling apple UK tomorrow

[@fnk101]

Its a shame there wasnt a extention that somehow clips on, instead of having to do this, thank god for people like you who know this skill

[@jtkachlmeier]

I love your honesty man. It's about the why we do this. It's not about the money.

[@TheCod3r]

Great stuff Louis and especially Paul. I'm not looking forward to the first time I have to do this job

[@ghebeadaniel6659]

im sure Louis has them for them both :)))))

[@BartechTV]

For a tiny little design change, the connector for the cable could have been placed in an accessible area of the display assembly and this would be a 5 minute repair consisting of just swapping out a cable that costs a few cents.

[@SireSquish]

Your first time with Apple?

[@yottamozg]

24:25 and the following 20 minutes. This is an amazing job! And also the reason, why I would never consider taking up such a repair on my own. That is way beyond usual DIY skills even for a computer enthusiast. A real professional is a must here. Puck you very much, Apple, for creating such challenges for no good reason.

[@MrGaMeR-vf5py]

@@terasestHammasratas I LiKe YoUr SaVaGeRy

[@WeekendMuse]

That was an impressive job by surgeon Paul. Well done!

[@treavormiller9552]

this is the perfect example of somthing that sounds like it would take 5-10 minutes but actually takes and hour.

[@rossmanngroup]

When people are surprised it costs more than $45 to do this because it's _"just a cable"_ you have no idea how much I want to jump over the front desk and tackle them to the ground, and grind them up until they are nothing but little pieces of jumper cable to be used in another flexgate repair. but then they wouldn't be customers. _"just the cable"_ is the repair shop version of _"just the tip."_ i swear to god.

[@bukchoyfarmer2539]

@@rossmanngroup Whatever you guys charge for it to be replaced is leagues cheaper than what Apple will do out of warranty, keep up the awesome work!

[@Jonathan-ol9zx]

Have a 15 inch 2016 a1707 with this issue. Sent an email to the site regarding cost of service. No price would surprise me cause that is not easy. But also I figure the value of the machines it’s being done to. So I’m hoping in between $250 and $400.

[@LKonstantina915]

they buy a $1500+ machine knowing apple products are expensive to repair and complain about a mere $45 fix

[@bufordmaddogtannen]

@@rossmanngroup the important question about the tip is: did they ask nicely, with a "please" at the end? 😁😂

[@fossjonc]

Unbelievable work, amazing job!

[@NicK-vc1he]

Paul, you're the best at doing this brother, I love each repair video made by you so far. I have a criticism for this one, hope you don't take it the wrong way, this is the audible experience I had while watching this one "mumble, mumble, mumble mumble.." 5 minute pause "mumble mumble." I'm honestly looking forward to learning more from you, you are a treasure vault of knowledge, but man... I wanna hear what you are saying :D

[@RK-kn1ud]

It's actually disturbing how calm Paul is during the entire procedure....almost seems unnatural to have no moments of rage.

[@m4dluc4]

Great work there, just admire your patience as you were working on that cable. Came here as I have one that is having such an issue and was wondering which cable might be having issues. will see if I can fix that myself as I have already opened the case apple might not accept to work on It due to that. Thanks.

[@TravisStamper]

Great job Paul. Thanks for the video.

[@jozsefizsak]

Thank you so much!. I really needed this information to fix a flex cable on a UPS.

[@stephenshepherd348]

Great disclaimer at start 🙌♥️. Precise as always.

[@alevilikvealeviler]

man, i loved watching this video, i would say that was an piece of art, and one of your best videos.

[@m.a.l.s5793]

Awesome work as always Paul, Louis is so lucky to have such amazing staff like you! Surprised China has not come up with a plug n play solution for this. Sure that would be a costly exercise but this comes up frequently enough that you would think it would sell enough to cover that. Especially when people manage to justify thousands for a back glass laser machine, and other excessive silly things like that.

[@SuperTubeDoc]

Finally a fix for the FlexGate. My 15in 2017 MacBook Pro had an issue with the FaceTime camera not working. Although I had someone from apple support(chat) acknowledge that it’s a “fairly common issue” and the fix was a screen replacement, my device wasn’t covered since it was a 15in model. And I’d have to pay for the repair. Going back and forth with apple support, on phone was futile. They didn’t budge. I ended up using the laptop as is without the camera.

[@edopeters1786]

A very impressive job. Respect!

[@microzoo3775]

Thank you again Louis for sharing! Great video!

[@jedovtqy4533]

Top work paul, enjoyable watch,

[@MohamedKamal-xr2xk]

Looks very professional.

[@nigelmobley6289]

I find when using tinned wire or coated wire, stretching the wire slightly between two pliers helps to straighten the wire and makes it easier to solder.

[@electrolatif]

First time i see this good idea 💡💡. I recommend to use anti glare light to see the details about your soldering

[@Madhawa333]

Smart professional work ❤️

[@leonfuhrmann8579]

Great work. I use the sandwich method to repair this issue and have had great success.

[@angelcardenas1843]

What’s this method?

[@rubencarvalho230]

Looking sharp Paul!

[@scrapbongo786]

What a great Job, do you ever get tired of repairs? /Cheers ScrapBongo Liked

[@rossmanngroup]

Yes, that is why I give them to Paul.

[@furkanguzel3486]

@@rossmanngroup and what happens when paul gets tired of repairs? :D

[@rossmanngroup]

@@furkanguzel3486 he gives them to Chris.

[@Trezker]

I think a better question is: Do you ever get tired of making people happy?

[@adamwoosha]

@@rossmanngroup Best responses ever! Lmao!

[@oludarejordanalli4855]

Great job! Louis and Paul have done a tremendous job at demystifying #Flexgate saga. It's an invaluable piece of resource particularly for techies like us in the developing economy, where Apple Inc. offers zero support. Thumbs up!!!

[@giorgostexnikos6976]

very professional job.

[@wongway40]

Thanks Paul for sharing this - more exciting than watching micro surgery

[@RYONBO]

Hey Louis, thank you so much for readdressing this flexgate issue. I remember asking in the discord for a friend with the issue.

[@RYONBO]

It was the a1708 from 2017 but they decided to connect it to an external answer and live with it.

[@maxwellomdal9178]

This video is really appreciated! I was looking for a tutorial to repair it myself but now I can make apple do it!

[@mikehall6433]

Did you manage to get Apple to fix it, going to call them tomorrow

[@LeeStewart]

Excellent video.

[@akimhamlet5092]

Rewatching as I'm getting one of these coming in about 2 weeks

[@prestonashworthmusic]

My a1990 seems to be having a similar issue with the image cable (pink vertical lines after opening past five degrees) instead of the backlight. Clearly this ribbon technology is not suitable for the long term. Thanks for this video, it gives me ideas.

[@Irvini64]

Thanks Lewis, I've been watching videos since before you called out Linus' graphics card repair. Thanks for your work bringing us videos. Your last couple years have been awesome to see your company's growth.

[@rossmanngroup]

26:39 without the background noise would make great ASMR

[@edogawakonan8930]

😂 Thinking the exact same thing

[@blindinglight332]

Great work! I watched the whole thing :D It's very entertaining for me and I also learn new stuff from every video

[@electrolatif]

Good advice like all the time❤️

[@Christer885]

Amazing job you are incredible 😊👍🌹

[@gilwe]

Such ש valuable info! On my A1707 the screen has got tiny horizontal lines from top to bottom. At first it used to only happen when fully opening the lid, but now no matter what the lid position is, the line are always there. Is this also a result of a broken backlight cable, or the other, center image cable? if it's the image cable, can the cable be just replaced? or could you used the same method to "extend" the image cable? as Paul said it's long enough.. thanks so much

[@HecTechFPV]

Huge thanks for this video :) , seeing this done really helps a bunch and has given me the confidence to give this a crack! also found a new tool i didn't know about with the fiberglass brush. Any links to the spare flex cables ?

[@giomjava]

is THAT what his scraping tool is called? VERY handy, seems much better than an xacto knife!!

[@LegendSpecialist]

Very good video👍

[@bertblankenstein3738]

Paul to the rescue. Amazing that they opted to probably save cents on each display cable, then spend far more in warranty.

[@Twisted_Fate_BE]

This is not a cost saving issue

[@AAP0000]

@@Twisted_Fate_BE Everything is a cost saving issue for businesses because they are here to make money not to make your life better. They’re not here to give you the best and most reliable computer you’ll ever have. They’re here to get your money and they would like you to buy their “new” model every year. That’s why they keep making them with cheaper materials

[@charleyedwards2121]

thanks man

[@avarlin]

Good job, might i suggest that you strip the screens cable prior to cutting the end off, that way you can use tape to picture frame the section you wish to strip but more importantly hold the delicate end down a lot more securely, the moment it folded looked like a butt clench moment :)

[@eyalgrobak4517]

Thanks for the excellent and thorough video, can you please share the name of the scraping tool you used to expose the cable wires ? Thanks !!!

[@Q-tips2]

Very impressive.. even ran all of the LED return lines separately.

[@bizzehdee]

When the camera is zoomed in like this, you could do with some sort of scale on the screen to give even more of an idea of how small/large each of these components or traces really are, to show just how difficult this repair is and how stilled the technicians are.

[@piffdaddy420]

ive done this repair a few times the bootleg method before these replacement cables were available... i was about to say WOW that pen he uses is a GAME CHANGER how easy he was able to scrape off the insulation on the cable, until he started doing the original cable... lol. i guess whatever the replacements are made of make it super easy to scrape off...

[@Skoolkidsproduction]

Tcrs did a livestream where he used a sort of rubber adhesive instead of uv and that seemed to do a much better job.

[@jdeltoro518]

Great repair Paul. Did think ribbon cable could be soldered. Amazing job. Congrats

[@byteme6620]

Great Job Paul, I was going to ask if Louis'es voice changed.

[@SteveL-RSR]

WOW. Too much for my little brain. Great job.

[@r.t.8650]

Great job Louis, please tell me, will the soldering withstand multiple flexions and extensions in the future?

[@A2000MHz]

We extend the cable long enough that the soldered part sees no flexing

[@beeeennnnnnn]

stay frosty

[@chinook9785]

Wouldnt be a brush better to spread the sealing coat for an quicker and more even coating?

[@edwardwilson6036]

Hi Louis love the content..I have this issue with 2017 mbp in UK. Apple won't fix after numerous calls and complaints. How much do u charge for the extension repair as will be cheaper to send to u from uk

[@dneendcreeper3239]

It's a stretch but did you get any more info on the Framework laptop that was taken a while back?

[@ukslmaclab1611]

Hi Paul, How come you are using jumpers again? I shared our method to stop that weakness? Cheers, Matt!

[@acanalesc]

2:32 Louis giving himself a pat in the back for a question he asked himself. EDIT: For anyone that wants to comment on this, louis makes a great and humble statement afterwards, I am not commenting on that. The self pat was funny to me.

[@inwerp]

The main reason i do not perform such repairs is that camera cable will fail next. After camera fails, pinkbars flexgate comes and it does not really matter if backlight is working or not.

[@salernod2812]

My macbook is 2017 and I had the flex gate issue about 6 months ago. I went straight to Apple Store here in Dubai and my laptop was accepted and repaired under the flex gate program, no questions asked, no push back at all. I was afraid that they were going to push back because I didn't have the 2016.

[@shravankrishnan2836]

Can u share the case number. Thanks.

[@Watch__This_]

Hi, great repair, what is that tool that you are using to take out the coating on the flexcable? Thanks...

[@Swinky88]

Hey, what tool did you use to scrape the black backing on the flex ribbon?

[@MegaZombiePenguin]

All because a billion dollar company couldn't afford an extra half inch of cable 😥 Got to love good old fashioned greed. Probably would have wrapped some kapton tape on it as well, but you're thr pro not me. Good job by the way.

[@ro63rto]

Billion?? They are a trillion $ company.

[@ahmedal-modaifea4457]

Didn't it like, get to no1 globally?

[@hexium_]

More like 2.8 trillion dollar company

[@HecTechFPV]

Is there a link to the new flex you guys are using ? i guess i could cut some off broken lcd's but I'd love to offer this as a service and have spare ones in stock

[@goddessgermanika2466]

Would you please tell me which model of cable you are using and where I can get it?

[@tephwilliams]

This is amazing, thank you! Before I found your video I was wondering why Apple wouldn't cover all the models this issue impacted, but after an hour on the phone, I couldn't get an explanation. Now that I know they've covered it in the past, I'm gonna call back (with a guy on my side to do some of the talking, because sexism is alive and well in customer support) and keep at it until they cover the repair. The fact that they haven't stated a reason why only some models are covered, even if the reason is complete bs, means that they really have no leg to stand on. Good luck to anyone else preparing for battle with Apple!

[@Beyonder1881]

My wife's A1708 (2017 Macbook Pro) has the stage light issue on the display. Apple does not officially cover the 2017 version, and as you say that is totally bollocks. I plan to call them to discuss on Monday. How did you fare with your mission? Successful? Good luck!

[@nayib5145]

Currently going through this in the UK for a 15-inch MBP A1707. Spoke with managers, opened a case, wrote email and so far no one has given me a valid response as to why the A1707 is not covered. No dialogue, just denying any wrongdoing. I will keep at it until my free repair or take them to small claims court! Good luck to anyone going through this, it's very frustrating!

[@tennesseevalleysolar4101]

I would like to try this. What is the part number for the flex cable shown here? How do I get one of these? Do you guys sell the cable?

[@jakejoyce5555]

What size jumper wires did he use for the flex cable connections?

[@pbb81]

This happened to my macbook pro 15 "mid 2019. Dark spots at the bottom of the screen, but they refused to fix it on warranty.

[@napst3r1]

Please where i can find those wires???😢

[@gtrhetgstr6gr6yg]

Still don’t understand how this design was given the green light

[@renchesandsords]

well, this is brought to you by the company that made a phone you can hold wrong

[@TheCod3r]

Apple

[@bertblankenstein3738]

Green light, as in greenbacks.

[@cedricpod]

thanks Louis…… Thanks Clinton

[@nickdzhuga2036]

do you know why after a screen replacement it says no capture devices found?

[@stargazer8718]

Screen messed up on my A1707. Popped the hood only to find mint condition flex cables. What could be wrong, in not the flex cables?

[@See_Sharp]

Would a diagonal cut or a V cut be better?

[@abisaya2]

Can you tell me what screwdriver Paul is using. The motor one. I couldn’t find it in the description. Thanks.

[@TheNinjaMarmot]

I'm wondering what it does to the wifi cables. I've seen Macbooks which have poor wifi in areas where other devices have no problem

[@AAP0000]

Here is another cheaper solution. If you have the asurion coverage that covers all your home devices, they will fix this for you. They fixed mine and I only had to pay $99 as opposed to the $1000 apple wanted. They fixed it in a day and shipped it back to me. Asurion is phenomenal for cleaning up the mess Apple made even though Asurion had no obligation to do so. Apple has been making things with cheaper materials and taking away features to charge extra for them. My gen 1 stainless steel apple watch was dropped hard like 100 times and works perfectly fine, has no damage. My gen 5 stainless steel’s screen shattered when I accidentally hit the wall. My 2015 13” MacBook Pro works as great as it did on day one, never had a single issue with it, not even something as little as any application unexpectedly closing. My 2019 15” MacBook pro got this flexgate screen only a couple years after I got it.

[@martenvorgers6566]

What microscope are you using? How many times it does enlarge?

[@giomjava]

what is the tool you're using for scraping micro traces? In my graduate lab, we'd use x-acto knife, but your way seems much more convenient!! Also kudos for masking with mylar tape 👌👌

[@classicgamr]

I believe it's a fiberglass pencil ✏

[@robertwolfmodz5246]

Where did you get that fiberglass pen??? I need that exact tool! The one you have !

[@frogslips]

What did you use to expose/scrape the traces?

[@LeeStewart]

What A model is it? I know my 2020 M1 MacBook Pro has the short flex cable but my previous MacBook - 2019 16" had a longer video flex cable.

[@tudorchetrari4999]

Hello i have also this problem on MacBook and i want ask what tools you use to fix your MacBook. You can write me what tools i need to buy for fixing my MacBook? Thanks!!!

[@illanas1174]

Can anyone tell me if this issue is still being provided for through Apple? I just called and they told me they don't have any parts for 2017 model. I would very much appreciate any advice.

[@enicolas1985]

Just dropped off my 2016 this afternoon fully covered. It’s still possible 👍.

[@mikehall6433]

Are you UK or US calling apple UK tomorrow's

[@stephenlam7146]

Just want to know what is the scrapping tool.

[@Krome5555]

Hey Louis, wondering if you have any insight into what our options are when Apple's repair, for free through an extended warranty for a specific issue, fails again. I have a 2015 MBP that had the swelling battery issue that was replaced for free last November and it's starting to swell again. My initial call stated that it would not be covered. Wondering if trying to get it escalated would help or if their blanket policy is simply "we only repair it for free once even if we are using the same exact/refurbished component that we know will fail after some time."

[@friendly0]

They use new batteries, not refurbished, but call them and ask

[@DRGMusic92]

I have mid 2014 macbook pro 15inch with this problem but in my case moving the lid doesn’t change anything the stage light effect says as it is and it only visible below 50% brightness. How do i solve this problem? Is the LVDS cable bad or my screen backlight is failing?

[@galefraney]

This #flexgate issue is still continuing with my brand new 16" $6000 (Can) M1 (Max chip) fully spec'ed out MacBook Pro, barely used, less than 7 months old, meticulously handled, still under first year warranty plus additional Apple Care. I experienced this exact same issue, the screen began randomly going completely black, a day or so later, when I was lucky enough to get the screen to light up for a short period of time, a huge vertical stripe appeared about 3 inches wide down the entire length of the screen ... when the lid was partially opened I see the log in screen but it would go black again when the lid is fully opened. I have photos and have documented the run around (disguised as Apple Care). I'd be happy to provide these to you if you want to use it for an upcoming video to let new M1 / M2 MacBook users know that #flexgate has NOT been resolved ... it is still ongoing. After describing the issue in detail to Apple, they seemed to play dumb ... (or maybe they are really clueless?) ... eventually had to do my own online research and stumbled across #flexgate and the several lawsuits including a 2021 Class Action Lawsuit. Learned that Apple has known about this since 2016/2017 and has fought tooth and nail to avoid responsibility, while ignoring their legal obligation to "disclose" and to "permanently remedy" the issue in future models. On the contrary, they deleted Community posts on the Apple Forum on this issue (according to the wording in the Class Action Lawsuit). I arranged for a repair shipping box to be delivered to me ... and shockingly, the repair confirmation email listed a different (secondary) issue in the "Repair Description" and made no mention of the main "black screen issue", when I clearly told them that the main issue is the screen randomly going black. This makes me wonder whether Apple is purposely avoiding entering into their database any description that could connect to this "continued", "ongoing" #flexgate issue and perhaps are intentionally hiding all traces within Apple's internal Statistics that might prove this #flexgate issue has NOT yet been resolved! It's obvious that Courts, judges and prosecuting attorneys could possibly require Apple to hand over internal statistical data in future lawsuits. However, if this data gets buried within Apple's database and statistical reports ... then Voila, Presto Chango, the #flexgate issue can no lo😊nger be proven. Apple then sent a thin, flimsy packing box that shipped to their Repair Centre in Vaughan, Ontario ... but without notifying me, I see from FedEx's tracking details that my laptop was re-sent outside Canada to Memphis, Tennessee, 2,152 km distance after already being shipped 605 km to Ontario, Canada (in that flimsy box) ... without anyone from Apple notifying me ... and presumably in that same thin, flimsy shipping box that Apple provided. With Apple supposedly being on the leading edge of technology, I expect to be able to view photos of the repair, an online link to the exact replacement parts, and ideally they should provide overhead (top down view) video footage of the repair in progress. Owners who have doled out mountains of cash for spec'ed out, brand new Apple devices should be able to see the entire repair in progress (the way we are easily able to view open and transparent repairs on Louis Rossman KZbin channel, iFixit KZbin Channel, etc. If Apple backs its repair process, it should have no reason to hide the procedure from dedicated Apple users who are fully tied in to the Apple ecosystem. We should be able to see whether the work area is clean and free from dust (and donut crumbs), and how carefully the device is disassembled / reassembled ... exactly what replacement parts were added, etc. Return delivery by FedEx was postponed, although scheduled for yesterday. I hope to receive it back today.

[@MeitsMSX]

I tried this fix just now after seeing the symptoms match. Not sure from which macbook the donor cable came but the lines match perfectly. Now there's no backlight _and_ no image. Could it be that the connector on my donor flexcable has a different pinout?

[@Spector_NS5_RD]

@Paul S How long have you owned your Wowstick? I bought my Wowstick kit about a year ago and the tiny cylindrical lithium battery died in it. Since the Wowstick is press-fit and glued together, I had to basically "can opener" the back end of the driver, where the the USB port is located, dig out the dead cell and now I have "Mehstick". I call it that because it's now basically hardwired to a benchtop PSU in order for me to use it 😞

[@A2000MHz]

If you have the 1F they are really easy to open with no destruction. We have 4 in the shop, we have had 3 go bad so far and had to get new ones. What we had go bad were the drive gears. Same failure in all of them, same bearing on the same gear. I'm planning on making a video on my own channel of taking it apart and seeing if I can fix it.

[@jeremywilliams247]

I’m having similar issue on my 2020 was this a common issue on those models??