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The top lifts, or "heel pads", as most folks know them as, are most often the quickest part of our shoes to wear down. As Heath mentioned in this video, the top lifts are a lot like our tires. They are usually rubber, or leather/rubber combination, and provide traction to the backs of our heels as we walk. As they begin to wear down, we get closer and closer to wearing into our heel blocks, which is the thick part that the top lifts are adhered to. You DO NOT want to wear into this part.
This customer brought in a pair of Magnanni's that were LONG overdue for a top lift replacement. They had worn into the heel blocks so badly that we had to do a complete rebuild. Your local cobbler should be able to do this; however, it will usually be more expensive than just changing out the top lifts. Therefore, always take a look at the bottoms of your shoes and make sure to take them to your shoe cobbler when things begin to wear down. It will SAVE you money in the long run!
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Video edited by: Ashley Saldanha