MAJOR Uconnect ISSUE *MUST WATCH* | OctaneRed_392

Hi Guys! Today's video I'm taking you along with me to get my Uconnect Infotainment console fixed. Apparently, if you have a Dodge between the years 2016 - 2018, you may have an issue with your Uconnect. Good news is, I got mine fixed absolutely FREE! Here's the number to call if you're having issues with your Uconnect:{ ➡️ 1800-826-6632 ⬅️ }. Make sure you have the last 8 of your VIN number ready.
Also, more good news, it was announced earlier this year that there would be a new & improved Uconnect system coming soon:
www.universitydodge.com/a-new...
Let me know in the comments if you've experienced this same issue? If so, Did you get yours fixed?
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#uconnect #infotainment #octanered392
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[@OctaneRed392]

Updated Uconnect video: kzbin.info/www/bejne/bp7bgImhotuFpNE

[@Chas-tl2uf]

This absolutely worked. My case manager just called and told me the new radio is on order and they are paying for it. Thanks again for the video and information.

[@OctaneRed392]

That's great news! Glad I could help.

[@AveryAdventures_]

How long was the entire process?

[@Chas-tl2uf]

From initial dealership visit to completion, about three weeks. Had to wait for new radio to come in. Took about 10 days.

[@brianmorton903]

Single owner garage kept 2018 Jeep Grand Cherokee Altitude, large bubble at top of screen phantom touches as well as failure to read touches. Thanks for the post.

[@OctaneRed392]

Sorry to hear that. Hopefully you can get some help once you call the # provided in the video description.

[@tammywaddle8058]

Thanks so much for the info. I have a 2017 charger and they just replaced my radio free of charge. The first one was replaced while under warranty. Hope this one lasts

[@OctaneRed392]

You're welcome! Glad it helped.

[@JustaBlueJay]

2018 Dodge Charger, had the issue with mine since I bought it. Hoping to get it fixed soon.

[@OctaneRed392]

Call the 1800 # in the video description.

[@teresarudnick6014]

Hey friends! I bought my 2018 Jeep Cherokee used and I was just told that because "the entity" does not make any money off of used vehicles, they do not offer goodwill warranties. He told me the only thing I could do was file a complaint with the NHTSA. Just sharing for people who may be in the same boat. Thank you for making the video and trying to help people.

[@OctaneRed392]

Sorry to hear that, however, thanks for sharing this info.

[@momix431]

Thanks for the information and phone number! I am a second owner to a 2018 Jeep Wangler unlimited and had zero issues getting a case number for replacement. What a relief!

[@OctaneRed392]

Great to hear! There's been some comments on here of second owners that haven't had any luck getting it replaced. Glad you were able to.

[@Chas-tl2uf]

Thanks for this video my friend. My Uconnect started ghosting yesterday on my 2018 Scat Pack. Had no idea what was going on. Called the number you provided and got a case number. Heading to the dealership on Monday so they can confirm the issue. Will update progress. Thanks again.

[@Chas-tl2uf]

Dealer confirmed issue. The service tech said it is even happening in new cars as well. Called Uconnect and they said they will escalate my case and I should get a call in a day or two.

[@AveryAdventures_]

How long was the entire process?

[@royalrobbi]

I have a 2018 Jeep grand Cherokee that has a screen bubble. The whole system is messed up

[@OctaneRed392]

Sorry to hear that. Call the # in the video description & see if you can get it replaced.

[@felipebarajas4892]

Called them with this same situation and had to go through a bunch of hoops but at the end of it My radio was finally replaced. glad I came across this video thanks a lot for all your help.

[@OctaneRed392]

Glad you were able to get your radio fixed.

[@marvinavi83]

Same here! 2018 Dodge challenger T/A, here in LA Thank you so much for the helpful info tho. I did call Uconnect, but they asked I get a diagnosis at my nearest dealer, turns out I gotta pay $230 out of pocket just for the diagnosis. 🤦🏽‍♂️ Why do WE have to pay for a company's malfunction?!

[@OctaneRed392]

Call the # again and let them know the dealership is trying to charge you the diagnostic fee. They may be able to help.

[@h.r.1429]

Thank you so much for this video and information. I’m having my 2018 charger unconnect replaced.

[@OctaneRed392]

No problem glad I could help.

[@davidmosca8565]

Thank you so much for this video! Everything worked out as you explained. Also to note - I have a certified pre-owned Jeep from the dealership and I was eligible for the warranty.

[@OctaneRed392]

That is awesome! Glad this video helped.

[@kidwell87]

You saved me man. I have a 18 Ram Sport bought brand new. A year later is started bubbling up and ghost touching. Called dodge they wouldn’t do anything about it. Here we are 3 years later I come across your video and 91000 miles later things are looking good. Just took it over and got the work order done. Waiting on the replacement. You are the man. Thank you.

[@OctaneRed392]

Thanks I’m glad the info helped you out.

[@ronx2x]

My 2017 Daytona did the same thing within 1 year of ownership. Replaced under warranty. Second unit lasted a year and did the same thing. Car was out of warranty but the dealer told me the first replacement has a 2 year warranty and agreed to replace second time free of charge. This is happening in ALL Jeep/Dodge/RAM vehicles. They still haven’t fixed the issue so plan on it lasting a year max.

[@OctaneRed392]

Thanks for the heads up.

[@tooneboone3869]

My 2018 Chrysler 300 limited had the screen problem. I went to the dealership and after checking they are going to replace today. Took over 3 weeks to get the parts. I have only 13,000 miles and out of factory warranty since I bought in December 2017 but still in extended warranty. They wanted to charge $100.00 and do on extended warranty until I told about the 800 number then they checked and said it would be no charge. I just love my car. Thanks for the heads up OctaneRed-392

[@OctaneRed392]

Sweet! Glad it worked out for you.

[@mopar_6148]

I can attest to what this man is saying. I too started seeing the screen delaminating and as soon as the frirst two bubbles showed up, I made the call to Uconnect. It is now at least 1/8 of the upper right corner gone. Uconnect called the dealership i deal with, i went in for a diagnostic which my dealer did mot charge anything for, they called uconnect, ironed out the details, and just last week ordered the new unit. Granted this has been a 5 week process to this point, but im getting a new radio at no cost. Trust what he has said in this video. Not everyone is experiencing this issue, however those who are, follow suit with what he is saying. Uconnect is aware of this issue, and are taking it on a case by case basis.

[@OctaneRed392]

@mopar_614 Thanks! I appreciate the comment. Also, glad yours is getting fixed as well.

[@trick625]

I have a 2018 dodge charger and my radio is doing the same thing

[@OctaneRed392]

Call the # I have listed in the video description.

[@johnmclain7382]

I'm also grateful to you, sir. 2018 Ram 1500, same issue. I called the number you provided, and a specialist has been assigned my case is supposed to follow up with me in a day or two. I was preparing to perform a repair on the radio, but free replacement is a much better option! Hopefully the new unit is either from a different vendor, or they have corrected this problem. Thanks again!

[@OctaneRed392]

Yes I can say they have corrected the problem with the replacement radios. Mine is still working fine.

[@sixfoot8438]

Thank you so much. I didn't know who to call or what to do but I got a case number and they are going to order me a new one free of charge. Again Thanks for the video.!!!

[@OctaneRed392]

Glad I could help.

[@kingkamvoty]

2018 Challenger. Garage Kept. Delamination & now ghost touches.

[@OctaneRed392]

Sorry to hear that. Call the number I have in the description field and see if they can help.

[@GodisLovetoo]

My 2018 Jeep rubicon is doing the exact same thing!

[@OctaneRed392]

I see you commented with an update glad to hear it is working out for you.

[@RobertEricksonNashvilleMi]

My 2017 is doing it 😢 started last yr

[@OctaneRed392]

Follow the info I gave out in the video and hopefully your local dodge dealer will do their part and you can get it fixed. Thanks for the comment and view

[@kirillgant9594]

I stumbled upon your video while searching for a way to remedy the delamination issue that my Uconnect 8.4 is experiencing. I called the 800 number you provided and the case manager who answered my call admitted that screen delamination is a known issue, affecting 2017-2019 models equipped with Uconnect 8.4. Although my warranty expired 3 months ago, I was instructed to take my vehicle (2018 Jeep Grand Cherokee) to a local dealership for diagnostics, after which they agreed to do a goodwill replacement. The work is actually being done as I'm typing this. Thank you so much for posting this video, as well as the number to call.

[@OctaneRed392]

Glad it worked for you. Unfortunately not every dealership is the same as some people who have went through the same process, their local FCA dealership service department is not as willing to provide good customer service in assisting them with the Uconnect issue. Also just a heads up when your with the Uconnect issue the case manager will be notified and will ask is there anything else not working right with your vehicle. I would use that option to tell them any and everything wrong with your vehicle. I did this and I was able to get my door panels replaced because they were starting to peel back away from the windows. So the worse thing they can say is no🤷🏾‍♂️ I highly recommend taking that option.

[@amandar.4295]

Do you have who you spoke with? My 2017 Jew Compass is having the same issue and I’m getting the run around. I have 28,000 but out of warranty. 😫

[@OctaneRed392]

@@amandar.4295 I don't have a name, but when I called I spoke directly with Uconnect/infotainment department and was provided an email with a case number. Good luck with everything.

[@amandar.4295]

@@OctaneRed392 thank you!!

[@clark2649]

Awesome information. Just called Chrysler and received a case number and made appt at my Jeep dealer. We'll see how that goes. So far, so good. Thank you!

[@OctaneRed392]

Good luck with everything.

[@mohammadsafi2348]

what year is your jeep and how many miles are on it? apprently only 3yrs 36000 miles is covered only.

[@GodisLovetoo]

Blessings to you! You are the absolute best! I followed the instructions and Checked Flag in VA, is installing a new radio free of charge right now. I have been dealing with this uconnect radio issue in my 2018 Jeep rubicon for almost a year! It cost nearly $1100 to replace/install and I was given a case number with the option to submit the invoice to Lauren at DaimlerChrysler for reimbursement or let the dealership in my area handle it. I decided to let the service department handle it, of course…. Thank you for sharing this video, and the information including the direct phone number.

[@OctaneRed392]

I’m glad I was able to put out info that was able to help you out.

[@jahbiggs9244]

Thanks for the info 2018 ram 1500 I have been going through this for some time uconect glitching just spoke to dealer again Last time I'm just going to change the radio after this they are saying it needs new firmware again let's see how this goes

[@OctaneRed392]

No problem! Good luck with everything.

[@michaelcollins7666]

Thanks for sharing. Same issue with our 2018 Jeep GC. Local dealer is ordering replacement.

[@OctaneRed392]

Glad it helped.

[@qbanking]

Brother thank you for the info I was going crazy w this stupid radio on my 2018 Scatpack

[@OctaneRed392]

I hope the issue with your uconnect is resolved soon.

[@stephaniecathey9871]

I have the same problem with my charger thanks for the video.

[@OctaneRed392]

No problem! Hope it gets fixed.

[@clevelandsmith8580]

Thank you brother, just got off the phone with FCA spoke to a nice lady named Patricia she was very helpful all she asked last eight of my vin which I provided for her, I just purchased a 2018 jeep wrangler Sahara about six months ago out of warranty with 62,000 miles although did purchase an extended warranty which she did not ask if we did she put me on hold and said that I would have to get a diagnostics from the dealer and then just to call them back and they would see what they can do! Will update

[@OctaneRed392]

That’s great it should be smooth sailing from there.

[@mariannhernandez3589]

Are you paying out of pocket? I have a 2018 Jeep Wrangler Sahara and they will not replace the radio for me! Keep me updated & let me know please!!

[@OctaneRed392]

@@mariannhernandez3589 it should be no cost to you because uconnect pays the dealership for the diagnostic on the radio it self to see if it is in fact delaminating or “ghost touching”

[@clevelandsmith8580]

@@mariannhernandez3589 UPDATE: I actually made an appointment with a dealer I purchased the Jeep through and my extended warranty was used to replace the radio all that came out of my pocket was $100 deductible I never had to call uconnect back the dealer handled everything good luck

[@JackPearsall-we9kt]

Thanks for Your info on contacting Uconnect...They are replacing my radio. I appreciate Your input on this....had NO idea they would do anything about it....Thanks again! : )

[@dgu79]

what car / year do you have? I've got an '18 Jeep GC w/ the 8.4....found this vid while looking for DIY fixes instead of sending it in to a 3rd party to fix for $650

[@OctaneRed392]

Glad I could help!

[@JackPearsall-we9kt]

@@dgu79 I've got a 2017 300C. The new radio is great...no more AC on with it 34 degess out and no more radio thatgoes ape shit and changes channels every 3 seconds.. :)

[@dgu79]

@@JackPearsall-we9kt thx....I called the number and got a guy who was helpful and said we'd get it replaced, but I gotta take it to the dealer to get diagnosed FIRST. They said they could give me a claim number right after that to provide the dealer

[@JackPearsall-we9kt]

Hi Don....2/13/23...Just got my check today! It was along process with about 5 different calls...BUT it paid off! Stay with it You won't be disappointed.. : )

[@407to618]

So glad I found your video mine is doing that as well and is so terrible it’s clicking into everything like someone is touching the screen and I must say I appreciate you getting to the point and leaving a description definitely earned a subscriber I like how you got to the point and didn’t just drag the video out well appreciated 💯

[@OctaneRed392]

No problem! Glad I could be of help.

[@jcotman2]

That’s what mine is doing. I called yesterday and was told that there is no recall they are starting a case on my car and if I pay for it to save the receipt because if there is a recall they will reimburse me.

[@Yaboydame96]

This issue is happening to me right now as we speak it’s hella irritating

[@OctaneRed392]

Call the # in the video description to see if they can help.

[@Yaboydame96]

@@OctaneRed392 appreciate it man thank you

[@OctaneRed392]

@@Yaboydame96 No problem!

[@bullyjoint1684]

Facts mine is doing it right now I’m bout to rip mine out tomorrow and fix it

[@mikeh3768]

I have a 2018 Ram and have the same issue just called today and got a claim number and they said the claim adjuster will call tomorrow to see if im approved since i am out of warranty . I now have info to back my case when they call tomorrow. Thank you for the video. Much appreciated

[@OctaneRed392]

No problem!

[@grondz2976]

Just found this video, my 2019 jeep Cherokee is having the exact issue. I went to the dealership today and they submitted a claim, I was told since I’m signing the 36,000 miles it should be approved at no cost. So this is definitely happening in the 2019 models with uconnect.

[@OctaneRed392]

Glad it helped they should fix it as long as you report it and they (dodge maintenance employees) submit the correct documents sometimes the maintenance employees at these dealerships don’t like doing their job.

[@davidp886]

If you ever need to research, the exterior touch layer over the display panel is commonly called a digitzer. I just upgraded my head unit to a kenwood 7" and the android auto is great. I only paid $300 for mine, but I'd be pretty upset too if the screen started messing up within a couple years.

[@OctaneRed392]

Yea I got lucky to get the number to call the right office at FCA to get this taken care of. They really took care of this situation pretty quick also.#octanered392

[@davidp886]

@@OctaneRed392 Another suggestion I always give is to email it, creating a paper trail that an issue occurred before the warranty out can really save your ass sometimes.

[@Ubetterworkblog]

@@davidp886 good suggestion.

[@OctaneRed392]

@@davidp886 Great suggestion!

[@mooosestang]

This needs a class action lawsuit. Everyone's screen will fail prematurely. I'm honestly surprised you don't have more views on this video.

[@bocaburglar]

Not a big fan of lawyers but I agree on this one. In the mean time, I show every single prospective Ram buyer my 8.4 screen delam and I've already turned many to Ford and GMC. It's not a safety issue so Fiat Chrysler doesn't give a sh*t. Obviously, it would affect the executives' year end bonuses.

[@OctaneRed392]

I have done a update video showing how FCA paid for the replacement as well as some other uncontrollable issues that happen with the Dodge Charger (2015-2018). The door panels for me was another issue that FCA took care of as well.

[@OctaneRed392]

@@bocaburglar yes you are right about dodge not making this a recall for chargers and challengers made between (2015-2018) since it is not a safety issue Dodge will not have a recall on the Uconnect system which is a major problem in my opinion as it is one the major selling point for the dodge lineup. The salesman literally have a class on it to entice people to get the car because of the Uconnect system.

[@streeteam36]

I’m having trouble trying to get mine Replaced

[@mooosestang]

@@streeteam36 Good luck! I gave up and ordered one from china for $400 and replaced it myself. My wife is now happy, but i'm not. I'll never let her buy another dodge. I didn't want her buying this one.

[@sorodaxu-]

Exactly what happen to me.

[@OctaneRed392]

Sorry to hear that. Call the number I have in the description field of the video & see if you can get help.

[@nordrabrown1671]

Same in my 2017 challenger sxt

[@OctaneRed392]

Thanks for commenting. Call the 1800 # I have listed in the video description (under the video). Good luck!

[@frederickpowell627]

ON POINT!!! I’m getting mine done now… out of warranty & they are honoring it. 👍🏿

[@gavinkueck3697]

I need to get mine done 2017 Daytona, do I just call a dodge dealership? Any advice?

[@OctaneRed392]

@Frederick Powell Awesome!

[@OctaneRed392]

@@gavinkueck3697 Call the # for Uconnect listed in my video description first.

[@karmen9588]

Thank you so much for the info in this video. I just got off the phone with FCA. They said as the original owner, my radio replacement is free. Thank you, thank you 🙌🏾

[@OctaneRed392]

You're welcome!

[@marcmcdermott4742]

Same issue here. I called Jeep today and said they won't replace under good will warranty and there's still no recall. I have a 2018 JGC. Only has 39k miles. My bubbling is so bad that I now have ghosting. Tried turning on the heat this morning and it kept changing to AC. Navigation system puts in it's own addresses. Radio stations go on and off. It's crazy. But no time to dick around with Jeep. I'll buy the ebay replacement and fix it myself. What a joke. Jeep should be ashamed. This is a major safety issue.

[@OctaneRed392]

Have you tried calling Uconnect at all?

[@marcmcdermott4742]

@@OctaneRed392 Yes. They said there was nothing they can do since it was out of warranty and I don't qualify for a goodwill warranty. Something about how I'm not the original owner (it's certified pre-owned), and my family only owns one Jeep. Local dealer wants $1200 to fix. I bought a replacement on ebay for $400.

[@OctaneRed392]

@@marcmcdermott4742 Oh Ok. Hope the replacement works.

[@mmasoli]

Same issue I’m facing now for my 2019 jeep Cherokee smh.

[@LEDIV1978]

You are the man thanks my 2018 Ram 3500 Longhorn Mega Cab started this about 6 months ago I was all ready to tear it down and attempt to fix the screen because I already have 160K on it bought it brand new Nov 2017 and I'm way outta warranty this was an awesome informative video much props!

[@OctaneRed392]

Glad the information was useful.

[@charliegarrelts3751]

You are the man. Thank you so much. I have a 2017 Jeep Compass Trailhawk and it is driving me crazy. I call the number you provided and they offer me a good Will warranty. Went to the dealership and today got everything squared away. The dealership already order the parts and I am waiting for the parts to come in. Thanks again!

[@OctaneRed392]

Great to hear!

[@jasonthurman1631]

Can you give me the number please to call thank you for my dodge challenger

[@OctaneRed392]

@@jasonthurman1631 1800-826-6632

[@Diezel360]

Thanks for the info just got my 2018 Durango 2 weeks ago and noticed delaminating but didn’t know what it was at first. Thanks again

[@Diezel360]

Called the number a rep told me I was covered so I took it to the dealer for a diagnostic and I was also covered through the dealer I waited about a week for the part got the radio fixed yesterday thanks again.

[@OctaneRed392]

@@Diezel360 happy to hear.

[@ashantifalcon5865]

Thank you so much. I was given a case number and it appears they will cover it. Bless you. You just saved me so much money.

[@OctaneRed392]

You are very welcome! Glad the video helped.

[@kenm6509]

Actually I did call the number you said and I got a case number…..btw thank you…..but I have wait 2 weeks for my dealership appointment (supposedly they cant get me in until then). The other night was really bad……radio was freaking out….it actually becoming a safety issue. i tried to change the setting to stop the beeping but it won’t let me..!!! personally I think this radio is possessed.

[@OctaneRed392]

Yea, that doesn't sound good.

[@BrianinPV]

This is crazy… I left my 100 year old grandfather in my 2018 Jeep Grand Cherokee while I ran into CVS to pick up his meds. When I came out to get him the car was blasting the heat and he was panicking from the heat. He said the car just started doing it by itself and sure enough the 8.4” touch screen was going nuts. Mind you this was in 104° Palm Springs.

[@OctaneRed392]

Yea, that was crazy. Call Uconnect to see if you can get an updated screen.

[@T2Lee2]

I have the same issue with my 2018. I'm going to give this a try. Thank you brother!!

[@OctaneRed392]

No problem. Good luck, according to some of the other comments, you might have to call several times before you find that right person.

[@mattpophin4751]

Thanks so much for this info!! I called about my 2018 RAM having the same issue. They are working with the dealer to cover the replacement cost.

[@OctaneRed392]

I’m glad it helped you. Thanks for the support and view.

[@OctaneRed392]

Not sure if your interested in my current free giveaway. But it’s going now if you check my Instagram post with lone star technology, you can see how to enter.

[@lamondwilliams8580]

My 18 ram is doing this which is why I’m here

[@OctaneRed392]

@@lamondwilliams8580 just follow the steps I give in the video and the dealership should help you with getting a free replacement radio.

[@deeparker2325]

Same issue with 2017 Chrysler 300. Lucky Im still in warranty

[@OctaneRed392]

For sure.

[@jaydoggy9931]

Hello!!! Yes this works. I just got mine done. Thank you for the steps. I started this process back in late June and here its just got finished in mid Aug. Chrysler paid for EVERYTHING and took an hour and half to complete. I will say that you have to be persistent with the folks at Uconnect to keep the process moving. Thank again tho. #Ayyyeeee

[@OctaneRed392]

Glad it helped! 😀

[@booyoung3687]

Thank you, my brother I’m in the process now. I took my Dodge 17 today to the dealership. Dodge took some picture hopefully everything go well. Hell it’s not like I did anything wrong I got in my car one day and it was a little bubble in the corner of my radio. I didn’t pay it no attention until my screen start just randomly start clicking every icon by itself. I have no warranty hopefully they can just call a recall on all them. 1300 is a lot for a new one. Hell the new 1 might do the same thing! Thanks brother

[@OctaneRed392]

No problem I hope your issue gets taken care of quickly.

[@booyoung3687]

Dead end they couldn’t do anything for me warranty out👎🏾

[@OctaneRed392]

@@booyoung3687 Sorry to hear that. Did you ever call the 1800 # in my video description?

[@booyoung3687]

Yessir, they couldn’t help me

[@OctaneRed392]

@@booyoung3687 Damn! Sorry it didn't work out.

[@bigjojo49er]

Facts, I just got mine replaced and it was out of warranty. If this happens in the future it will be documented. This saved me 2500. Sheeesh

[@OctaneRed392]

Glad it helped you out and thanks for the view. 👍🏾

[@louisn660]

Thank you so much for putting this out there. I was ready to fix it myself as shown in other videos. I just called UConnect and gave me a case number and got called by a case manager. Just have to make an appointment with the dealer and have it replaced! Much easier then fixing it yourself. Thank you again.

[@OctaneRed392]

You're welcome! Glad it helped.

[@louisn660]

Update. Got confirmation from UConnect about replacement after dealer inspection. BTW was not charged by dealer. Some people are getting charged by them. Don't pay! Waiting for radio to be delivered to the dealer. Thanks again brother!

[@arisalvador165]

@@louisn660 what car do you have if I may ask and how many miles.? I called and was denied 🙅🏽‍♂️ I got a challenger srt 392 18 and 26,100 miles. And was getting help.

[@louisn660]

@@arisalvador165 I have a 2017 Challenger SXT Plus with 32k miles. Did they even send you to a dealer for an inspection? I had to go to a Dodge dealer first then after inspection approval they ordered the radio. They installed it 3 weeks ago. No charge at all. Did you call UConnect and get a case manager?

[@scattin_392]

Had the same issue with mine, started top left corner. Also drivers side door panel started to come apart across the top edge. Luckily I was still in my 3/36K but talking with the service people they said even if I wasnt they would have pushed to get them fixed since its a common problem.

[@OctaneRed392]

Yea I’m not but I am getting it taken care of because of the phone number I called. FCA is definitely stepping up in this case and that will keep me around for the next model or at least another Mopar down the road. This customer service is pretty good. #octanered392

[@cheryln8287]

My 2017 Jeep Compass has the same issue. The dealer will not do anything, however Uconnect is. I have had issues since 2018.

[@OctaneRed392]

The dealership should help if not I would go to another dodge dealership to get them to send the needed info to uconnect so they can get your uconnect fixed.

[@cheryln8287]

@@OctaneRed392 it is fixed. Uconnect came through. Finally.

[@OctaneRed392]

@@cheryln8287 glad it was able to get fixed. The parts are on back order across the country and have been since I posted the video even my radio was on back order. I was just a happy when mine was fixed.

[@heathermoore1377]

I called the number in your video as well and they did not help me. CS said they are aware of the issue but there is currently not a recall however they will reimburse me if there is a recall. Called dealership and they wont do anything either. Somehow it is also draining my battery. My next step is to file a complaint with the NHTSA. Someone could start a class action lawsuit also.

[@OctaneRed392]

Sorry they didn’t help you Heather. When I called I went through the prompts and talked to a Uconnect representative and they passed me on to a agent who literally walked me through the process and also got my doors fixed because they were separating at the top by the door handle.

[@wodiberappin8624]

My 2017 dodge charger does it soooo much it’s so annoying it presses so much stuff the whole top left portion of the screen that I can’t even listen to music without it pressing redial or connection to usb 2 or a bunch of other stuff depending on what page I’m on just soo annoying when you pay so much for a car

[@OctaneRed392]

I completely understand. Call the # in the video description & see if you can get it fixed. Good luck!

[@konohamaru9812]

I got my 2017 charger rt ,the same problem i got 42k miles hope they send me a new one ,thanks for the video

[@OctaneRed392]

Did you call the 1800 # I listed?

[@booyoung3687]

Keep me posted same issue.

[@konohamaru9812]

Yes i called that number from your video. They wont do anything because its out of warranty but i have extended warranty with national auto care and they said to take it in and get an estimate

[@OctaneRed392]

@@konohamaru9812 that’s weird they fixed mine and it was out of warranty. I have to be honest I do take my car to the dealership for anything and everything that is routine maintenance. This way I keep a good relationship with the maintenance team. Not sure if this in fact helped me with my situation. I did receive the number from my local dodge dealer maintenance areas. I hope it works out with your insurance.

[@shawnst.pierre1888]

Hopefully this is covered in Canada as well

[@OctaneRed392]

Hopefully it is.

[@guywashington2497]

Thank you for the info! In the process of getting mine fixed. 2017.5 Jeep Compass.

[@OctaneRed392]

Glad I could help!

[@kingty5596]

Great video man. I'm having that same issue 17 charger. My screen now thinks it's being touched and ends calls and changes settings on it's own. My car is 100k though, I've had it about a year. I hope they will replace mine. Also both front door panels are peeling at the top. Pretty sure that is also a common dodge thing.

[@OctaneRed392]

Thanks for commenting. I would say still call the 1800 # listed in the video description (under the video). Ask to talk to a supervisor if you have to. I did have to have work done on my door as well. This is the video here: kzbin.info/www/bejne/bp7bgImhotuFpNE

[@kingty5596]

They told me it's not under warranty there's nothing they can do

[@Cad1900]

I’m having this same issue in my ‘18 GC Overland with 30K. Thank you for the video I appreciate the information!!

[@OctaneRed392]

Glad it helped.

[@TheShawn3636]

The problem with the unconnect system is that it has no internal fan so it gets real hot in the back so the solution that I do when I replace the radio is to drill small holes on the ac vents on the both sides of the unconnect system so when the ac is on it can circulate the cool air on it and if you don’t want to do that u can add an external fan behind the radio

[@OctaneRed392]

@Shawn Sykes This is a great idea! Thanks for sharing 💯

[@Silenced_by_nazi_youtube]

Does that work?

[@cherbee2460]

Does it also allow heat in there in the winter??

[@glennroberson3029]

Yes, having same issue. I called Uconnect, and they told me they cant help, due to be out of warranty. Update, I was told since I purchased my truck used, that's the reason why they can't help.

[@OctaneRed392]

Sorry to hear that.

[@glennroberson3029]

@@OctaneRed392 I was also told, that it's a Mopar issue, I don't know what to believe.

[@glennroberson3029]

@@OctaneRed392 It looks like, know luck for people that bought used.

[@arnw7933]

I fixed mine myself because dodge wouldn't fix it . It's the glue melting in-between the screens . I pulled the radio out , used a blow dryer on the screen and used fishing line to separate screens . The hardest part is cleaning the excessive amount of glue (with rubbing alcohol) but my screen will never do it again because there is no longer glue to melt

[@OctaneRed392]

That's awesome! Glad you were able to fix it yourself.

[@mydigitalfootprint.]

I did this and the screen not responding.. any idea why?

[@streeteam36]

Glad I found your video I was going to take mine to dealership and pay 600

[@OctaneRed392]

I'm glad you did as well.

[@codyko511]

What the number?

[@shawnst.pierre1888]

It’s happening to mine. 2017 Daytona charger. Also my radio and other electronic equipment now glitching

[@OctaneRed392]

Sorry to hear that.

[@srtsailboat3543]

I got the exact same problem in the same spot and I’m still 500 miles within the 3y/36,000mi warranty it’s at the dealer right now 🙏

[@OctaneRed392]

You called the FCA 1800 #?

[@ronx2x]

Remember when the replacement fails it has its own warranty regardless of your vehicle warranty status. Dealer told me the part has 2 years. So when it starts happening again, take it back for a new unit. Because it will happen again... sucks because it’s the only real problem I’ve had with my 17 Charger. This is still a problem in 2021 FCA vehicles.

[@joeyevola7881]

Happened to my Challenger with 10k miles

[@OctaneRed392]

call the # I have listed in the video description to see if you can get it fixed.

[@joeyevola7881]

I’ll definitely try bro 🤞

[@debs16]

Thank you!!! Called and got it scheduled for replacement.

[@OctaneRed392]

You're welcome! Glad the video helped.

[@Ezen8891]

Happened to my 17 Chrysler 300s

[@OctaneRed392]

Sorry to hear that. Were you able to get it fixed?

[@L4u84S]

Thanks for this video. I'm calling on Monday.

[@OctaneRed392]

No Problem. Good luck!

[@jessecasteel1880]

2017 Dodge Challenger and half my screen is delaminating. Also my back up camera flashes between a blue screen and a fuzzy picture. Also 3 times it's just been a blank screen with an x in the top right corner. And at night sometimes the screen is blindingly bright. It's really a pos

[@OctaneRed392]

Did you call Uconnect? The # is in the video description.

[@dreday6320]

Omg I really appreciate you. I have this exact problem. I can see the bubble on the top of my screen, where it's malfunctioning at and acting as though im pressing it. Didn't know what was going on. I will call that number tomorrow.

[@OctaneRed392]

I hope you get it replaced. You might have to call several times. Good luck!

[@dreday6320]

@@OctaneRed392 Hey I was just leaving my update as you left your comment. But good news. They approved for my uconnect to be replaced. No charge at all 🙌🏾. Again I appreciate the video.

[@OctaneRed392]

@@dreday6320 Awesome! Glad it worked out.

[@dianesolis199]

@@dreday6320 do they only fix it for free if you have warranty??

[@dreday6320]

@@dianesolis199 Mines was still covered under warranty but I'm unsure if they only covered it for that reason.

[@terrygaskin9217]

I have a 2018 Ram and yeah that bubble went all the way across now

[@OctaneRed392]

Thanks for the view and comment. As you saw in the video my vehicle is also a 2018. I was out of my warranty by miles at the time of my issue. They still fixed my radio and they have done so for other people that stay in the Savannah GA area, who let them know about the Uconnect issues they were having. Depending on your FCA claims agent you can get others things fixed also. As you also saw I got my door panels replaced.

[@josemayo4583]

I have a dodge charger 2017 sxt and i’m having the same issue. I called the number that you provided go in touch with Patricia nice lady. I told her what was going on gave her my info and she put me on hold. She told me that my case has been assigned by a case manager and the should call me no later than a day and tell me what they can do. Fingers crossed i get it replaced for free it’s becoming annoying when the music changes and just yesterday it called 911 so hopefully all goes well.

[@OctaneRed392]

Hopefully they replace it free of charge also if your door panels are lifting by the window seals just mention it to them, when they ask if you have any other issues. I did and they also replaced my door panels all four of them.

[@josemayo4583]

@@OctaneRed392 yes i am going to mention that as well

[@TheSeveredJeffrey]

I drive a 2017 Charger RT. Mine started bubbling at about 45,000 miles. At around 65,000 miles about 2 inches across the top of the screen is one big bubble. It glitches constantly. Called uconnect, they said take it do a dealer and verify it needs replaced. I did, uconnect back, they said there was nothing they could do about it. Dealer said the new unit is around $850.

[@OctaneRed392]

Sorry to hear that.

[@fuelandfreedom189]

Mine did the same thing a last week , I took it to my dealer and they ordered a new screen and just waiting for it to come in

[@OctaneRed392]

That's great that they'll be taking care of this issue. Posted an updated video yesterday regarding the other issues they fixed. Thanks for stopping by.

[@bessietorres4348]

Thank you so much

[@OctaneRed392]

No problem glad the info was able to help you.

[@MrPiratebonez]

My Man came across this blog and ya man my Chrysler 300 2018 uconect looks like it’s melting heh. The radio would start switching stations it would even call numbers out my contacts,, Imma call the number you provided and see if they will fix mine. Hopefully it will go threw and I’ll save $1500 on buying a new radio system. Thanks for the info

[@OctaneRed392]

Sorry to hear that. Yea, definitely give them a call.

[@MrPiratebonez]

OctaneRed you are the man...thank you for he info I did all you said got a Chrysler case manager and two weeks later I’m bumping all my playlist and making calls.. saved me some money on that round now maybe I’ll get my super10 flow masters and rear delete installed .... Stay On The GoodFoot... peace

[@OctaneRed392]

@@MrPiratebonez No problem! Glad things worked out in your favor.

[@DunnsRiverFalls]

I'm so glad they didn't give you a hard time during this process 👏🏽👏🏽👏🏽. Great video!

[@OctaneRed392]

Me too!!

[@michaelweaverjr.6381]

My dodge is having the SAME issue !

[@OctaneRed392]

Give the number i provided in the description section a call. They should be able to further assist you with your uconnect issue.

[@itzreece6347]

Thank you for this post. I'm starting to see the bubbling and random selection on my screen now. Also a fellow Jags fan here ☹️☹️

[@OctaneRed392]

GO Jags 🏈! Call the # in the video description to let them know about the bubbling.

[@itzreece6347]

@@OctaneRed392 definitely will give them a call ASAP and hopefully our Jags will stop the losing.

[@OctaneRed392]

@@itzreece6347 right now I would settle for 3 ties and two wins 😂

[@bkass6712]

My charger 2017 is doing also causing my channels to change uncontrollably

[@OctaneRed392]

Give the number a call I provided in the description field. They can further assist you with your issue.

[@cherbee2460]

Just started happening to my 2018 Jeep Grand Cherokee and I called the number you provided. "Jessica" stated that they are "instructing anyone with this issue to pay for the repairs and keep their receipts -- they are not covering it at this time." WTF

[@OctaneRed392]

Wow sorry to hear that. It must be because of the current time the automotive industry is in right now. With all of the issues on vehicle production due to the chip shortage possibly. Hopefully Uconnect will reimburse people who have this issue resolved. I’m currently in a line waiting fir my car to be worked on and yes it is another manufacturer issue smh.

[@user-eb5kx3qg7z]

This is happening to me right now on my 18 charger. Could you please repost number for fca. Thanks

[@OctaneRed392]

Hey the number is in the description towards the bottom of the video in between the blue arrows. Thanks for the view and comment. I hope they are able to get your issue resolved quickly.

[@FichyRichyGaming]

Thanks for the vid man! My radio is going crazy with a bubble on the top left, so this helped a lot 🤙🏻👌🏻

[@OctaneRed392]

No problem I hope you have a great experience with FCA when your call and they get you another radio asap.

[@brittanybrown051889]

Yes I’m my 2018 challenger I’m experiencing this also and it’s on the left side

[@OctaneRed392]

@Upper Echelon Doll...Call the 1800 # in the video description to see if they can have yours fixed. I have an update video on how my situation turned out:kzbin.info/www/bejne/bp7bgImhotuFpNE Good luck!

[@brittanybrown051889]

@@OctaneRed392 I called the number he sent me to the dealer. I’ll go tomorrow

[@OctaneRed392]

@@brittanybrown051889 Ok great. Hopefully you don't have any problems there.

[@darianfuentes03]

called the number, they didn’t help, said my cars basic warranty is out. called my local chrysler dealer for my 2018 chrysler 300s and they scheduled me, she said it’s 165 for the diagnostic but it could be less or more depending what happens and what they see and the labor and all that. etc etc looks like i will have to pay out of pocket but seems like it won’t be full price for a new radio which is good. mine is barely starting to bubble on top so i wanna get it done now before it gets any worse. i’ll check back with an update after the appointment.

[@OctaneRed392]

Yea, let me know how it goes. I'm sure others in the comment section can benefit from any updates you can provide.

[@darianfuentes03]

@@OctaneRed392 just got back in my car, the guy that helped me was straight up with me before taking it in and said “considering the vehicle isn’t under any warranty, you will have to pay full price for a whole new radio”. i asked him if the whole radio HAD to be replaced and if it could just be the film over the screen replaced and re-glued, he made a call and told me that there are only specific years and vehicles that they allow for that repair and mine wasn’t one of them. So ima have to do this shit at home on my own, he was quoting me like $700-900. Rip off asf. Even the guy himself said that it’s too expensive and that he’s had people go and get aftermarket radios instead because how much of a rip off it is.

[@jayw.1042]

@@darianfuentes03 so what happened? You replace it? I’m looking to try to fix mine before I replace it

[@johnnykilroy9399]

I’m having this problem im getting ghost touching now my car is garage kept 47k miles. Its a 2018 scat idk how a car that’s fairly new is having this problem smh. I will give this number a try

[@OctaneRed392]

Yea, call the number and make sure you have your VIN.

[@johnnykilroy9399]

No luck with the number they was going to charge me. So I decided to fix it myself it was a pain but I got it done and working back to normal

[@OctaneRed392]

@@johnnykilroy9399 really that’s weird, thru wanted to charge you? Are you the first owner? I have been hearing that if your not the first owner they try to charge you.

[@miguelfierrospena6758]

I work on the factory when the manufacturer contact me

[@emirand3]

This should be a security recall, I can't even answer a phone call because it hang up itself and one day, the car even called 911 by itself, had to grab the phone to hang up the call and turned off the bluetooth, I'll call tomorrow, but by the looks of it, it seems they won't even care

[@OctaneRed392]

Give them a call and follow the prompts. Hopefully you get the right person on the other end of the line.

[@emirand3]

@@OctaneRed392 just did yesterday, they said the same thing "Buy it, once there's a recall we'll reimburse you" 🙄

[@johnnieisrotten]

Mine has called 911 several times and the first time it went through. Try explaining that to the 911 operator, I even offered to pull over and wait on a police car so they could verify I was alright, but they finally believed me and ended the call.

[@jayw.1042]

@@emirand3 they told me this too

[@KingFLA]

Mines was on the top right corner. And yup around 2 years old when it started happening. And exactly. That's why they have the buttons on the back of the steering wheel to minimize the amount you touch the screen. No reason this should be happening after 2 years dont matter where you park the car. I got denied. Told me electronic warranty was 36k miles. I took it around 50k. Damn. You got lucky. Screens are 500+ used and 1k+ new. Smh.

[@OctaneRed392]

Yea I got lucky just glad I got that number to call FCA and they took care of it. #octanered392

[@KingFLA]

@@OctaneRed392 Keep that 500-1k in your pocket 😂💪🏾

[@hurdisnie1h.229]

2018 RT same exact spot, parked in garage

[@OctaneRed392]

Call the 1800 # in the video description, see if they can fix it for you.

[@kenm6509]

All I know is this…..That Dodge or whoever better replace my radio for free and it better be a new radio at that……my radio started bubling across the top and now it doing things without me touching it…..and what sucks is that controls more than just a radio…..I’m not to thrilled with this Uconnect…this shit breaks down it takes a lot of things away from the car…..my car just turned 3 years with 41,000 miles ….this just sucks PERIOD

[@OctaneRed392]

I feel your frustration. Try calling the Uconnect number I have in the description & see if you can get it replaced at your dealership.

[@graide5561]

2018 dodge ram 1500 half of my radio screen is separated

[@OctaneRed392]

@Julio Allison still call Uconnect, the # is in the video description field. Also, the email address you give them, make sure you’re checking it regularly because a case mgr will correspond with you there. Also, sorry for the late reply.

[@Ubetterworkblog]

Glad you got it fixed 👍🏾

[@OctaneRed392]

Me too!