Unsafe by design... Would you ride it?

The Cannondale is back, it has changed colour, and everyone is completely worn down and worn out with the whole situation.
This is the Cannondale Gen 3 SuperSix Evo to replace the 2nd replacement frame featured in the first Fake Warranty video.
No refund was given as of yet...

[@SamSung-ej3qr]

As the owner of this bike i thought i would leave a comment ,after my original frame was goosed i was left with the option of another cannondale frame at crash replacement cost of £1000 or buy a frame independently at rrp and in the £1000 price bracket there was not a lot to choose that i would be confident in quality/having the same defects as cannondale.I now have a bike with no defects and as for warranty? its not worth the paper its written on anyway .Thank you Mapdec my bike rides like a dream

[@al-du6lb]

I'm still a little confused, did you have to pay for this or after they realized they goofed, did they end up forking over the new frame and giving you the money back?

[@KieranNuttall-q8r]

I bought a Cannondale expecting a warranty and the frame failed. I didn’t get anything from Cannondale apart from BS ! I will never buy or recommend any Cannondale products ever again.

[@Joshuavoice29]

As a long-time Cannondale owner, I am so disappointed in their level of quality or lack thereof.

[@jeremyplunkett6889]

I had a cannondale many years ago. I claimed on warranty when the frame snapped!! It took almost two years for them to provide a replacement. A rubbish company with awful customer service. I will never buy another Cannondale product.

[@robertdelvicario5722]

I'm going to date myself because this was ~30 years ago, but when I was 15 I bought a *used* Cannondale. I subsequently stripped down the paint and repainted it. About a year later the aluminum frame cracked at the bottom bracket. I brought it to the bike shop and they gave me a new frame under the lifetime warranty, and they absolutely didn't have to. It made me a customer for life, and I subsequently purchased a few more Cannondales. I know it isn't realistic to have these sorts of warranties today, but this story is disappointing given my experience as a teenager.

[@_J.F_]

What I cannot help thinking is what would have happened if the customer did not have a professional bike mechanic to support his case? It sounds as if Cannondale will happily tell whatever lies required to keep themselves from taking any responsibility, let alone be of any help or support to a customer who has paid good money for one of their products. Someone ought to take them to court.

[@markrushton1516]

Cannondale have deeper pockets

[@zedddddful]

@@markrushton1516 they'll empty fast if word gets around they don't honour genuine warranty cases.

[@klx-y]

@@markrushton1516 if you wrong 😑 and it’s provable doesn’t matter how deep your pocket will be lol

[@FGIRAFFE]

Agree. Maybe it's not possible for an industrial production to stand up to such a high warranty. So they simply don't. And we someone should take them to court indeed.

[@NelsonSherry]

​@@markrushton1516And, throughout their history they've show they're more than willing to use their lawyers and deep pockets to serve their will and profits over what is right and fair, starting with their very first FT500s in 1983.

[@mtbboy1993]

This should not have left the factory if it had proper quality control. This is unacceptable.

[@rmb_dev]

Totaly, consider the price you pay!

[@scottohare7863]

The fact that they charged the customer for a replacement frame is disgusting tbh…

[@tomrengert1221]

Yeah, that makes me sick.

[@kpizzle1985]

Scribe tried to do that to me with a faulty wheelset.

[@LuciTulcea]

Dirtbags had the audacity to blame the customer for their faulty product.

[@scottohare7863]

@@LuciTulcea Then send him another one with the same problem only to replace that one for ‘free’

[@mecharoo]

This is already bad PR that has cost them way more than a replacement frame….

[@midsfella]

Unfortunately the bike industry is still in the dark ages with manufacturing production standards that are way below expectations especially when you factor in the price of these bikes. There are a few of you out there (bike builder's) that are single handedly dragging the industry to new levels... Chapeau Paul 👌👌👌

[@Mapdec]

🙏

[@stuartdryer1352]

And yet people think there is a problem with inexpensive Chinese frames. I wish I could find a mechanic like you where I live. I would trust you more than the warranty.

[@goldenking2046]

No name Chinese frames actually have better qc than Cannondale

[@travelersimports6915]

Unfortunately, small budget companies including new Chinese companies don’t build bikes that ride as well as these bikes. Building quality carbon bike is a challenge but laying different grades of carbon plies on different sections of the frame is a trade secret. Hence these trade secrets make the all difference. I think there are many good Chinese brands who can make fast quality wheels but they still need more time to catch up with Giant or BMC. Ican and nextie are making really good wheels but the frames and forks no.

[@stuartdryer1352]

@travelersimports6915 Good Chinese frames ride great. Winspace, Yoeleo, a few others. I have several. Ok, maybe not at the level of an SL8 or the Canondale in this video. But for the price it's defects we're shameful.

[@travelersimports6915]

@@stuartdryer1352 Well said. Winspace is alright and i would definitely choose it over this nonsense. I've never seen Winspace mess up like this. These defects are ridiculous.

[@trwilliams22]

It always baffles me when companies/people refuse to admit they made a mistake. That’s the quickest way to lose a customer for life.

[@Rebelscum985]

Cannondale will feel the pain for years to come after this video spreads.

[@rfwillett2424]

Bad at the best of times, in the age of social media it's crazy stupid. But this sort of stupidity is often driven by bonus schemes and badly thought out KPI's

[@johnflynn4923]

After all that perseverance, balanced and fair appraisal and then actually fixing the issues on the gen 3 frame Cannondale should be sending you a Christmas card and putting you on their board of advisors.

[@markokompic7617]

I would suggest board of directors!

[@ianlandry72]

The patience that the customer has is amazing! I would have told Cannondale to shove it after all of this nonsense 😂

[@jarhead4657]

People talk about direct to consumer not getting shop support but I have had plenty of shops not do their job with warranties. They care more about their vendor than their customer.

[@wrongusername]

I would have demanded the money back for the first and thr second frame they sold me. If necessary, I would take them to court. They had plenty of opportunity to fix their mistakes, but did not.

[@Mapdec]

Tempting.

[@bobbyenglish7803]

No, do not fix that frame. Send it back and keep sending them back until Cannondale (and everyone else) up their standards. As consumers we should not accept this.

[@SampoSaarela]

This. 300$ AliExpress frame and I can understand boring and centering the BB holes and getting 300$ BB to fix unaligment but this is not 300$ AA frame :D

[@TroggyPK]

top banana on this one. its high time these companies started taking flak for their underhanded quality control and shady buisness tactics. we had so many problems with CSG as a distributor through our time working with them before we told them where to go stick it after countless faults and defects with bikes. well done guys. the attention to detail on every build is what most shops should aspire to!

[@jameshancock18]

I’d never buy a cannondale that’s carbon, maybe an older caad but I’ve heard so much about them being as poor as this video highlights. As always the attention to detail and wealth of knowledge from you Paul is just staggering. A real asset to the industry and thank you for raising all these issues

[@reginalb124]

It is just so damn sad. I am a long time Cannondale fan and have the last carbon Super Six that was manufactured at the original Connecticut factory. It's a Liquigas team frame and is and always was perfect. Never heard a sound from the BB, it has been through a crash and repaired by Calfee, but both before and after it was just perfect. And now this is where the company is. I'll never drop a dime on one again. 😞

[@invisiblescout6335]

supposedly they've gotten better recently but anything older than 2 years should probably be chacked before building

[@kpizzle1985]

The rear brake on my mate's old CAAD used to stick open due to the dodgy routing design, the brake cable actually cut a groove into the frame 🫣

[@rcg9573]

Even many of the older aluminum CAADs had very suspect quality control (not all, but the QC even from years ago was suspect). I had one that got put down during a crash and had an odd looking dented downtube. Upon close inspection the material under the paint that had been scraped off had an odd reddish/brown color to it, and when you rubbed on it it flaked off almost like dried out powder. Took it to a local bike shop (not the shop I had bought it from because I'd moved) and when the LBS inspected it they determined that the brown looking material was apparently some type of filler putty (putty commonly used in the auto industry to fill small dents and imperfections in auto bodies). Apparently the frame's downtube had been dented before it was through complete fabrication and instead of doing a proper repair and pulling out the dent and checking it for structural integrity or just scrapping the frame they filled it with putty, sanded it smooth and then sent it to final paint because the paint was the original from the factory paint for that year and model CAAD frame. When the LBS sent the frameset and apparent issue to Crackandfail for warranty inspection their reply was the frame would not be warrantied because it had been crashed. This despite the fact they sold an obvious not fit for use defective product as Brand New with a defect that had nothing to do with the crash.

[@archieman123]

@@kpizzle1985yeah the CAAD 12 had awfully designed cable routing and smaller tire clearance than the 10

[@jonburnell532]

I used to be a huge fan of the big C, but I wouldn't touch them with a barge pole now. Their build quality and QC is shocking and they're so overpriced for what they are.

[@ThunderStruckMTB]

Love this series. Great job on fixing the frame and is exactly the same decision I would've made if I were the owner. Just a shame that something so expensive is not what it claims to be..... I can't imagine buying a new car or diamond watch and have to fix either myself the day I get it home. Love your level of detail.

[@Mapdec]

Thank you

[@charlesblithfield6182]

This reminds me of my warranty adventures with another similar composite material - kevlar. In my younger days I had a custom built kevlar canoe built for me after saving up to buy it for 5 years. It was 17 feet long and weighed 20.4 kilos. For its inaugural use I took it to a remote river here in Canada for a five day trip. The first time I sat in the stern seat the seat detached and collapsed me into the bottom of the boat. Distraught I began to duct tape it back into position (I really wanted to go on this trip!) but while doing this noticed ever single rivet holding the gunnel on the boat (the seat assembly was attached to the gunnel) was mispunched. As the gunnels have a lot to do with the integrity of the whole boat hull I realized the canoe was useless and even dangerous to use. It turned out the canoe was made by a fellow on his first day on the job who was incorrectly trained but there was a warranty. The owner of the company was also so embarrassed he built me a new canoe himself to ensure its quality. The second canoe looked exceptional but had a different problem. In his enthusiasm to make the hull bombproof he laid in extra layers of kevlar and resin - way too much and put in extra robust wood fittings for the seat, thwarts and carrying yoke. The woodwork and kevlar looked lovely but it weighed over 25 kilos. I needed a sub 22 kilo canoe because I knew on some trips I’d be portaging it on trails several kilometers long along with my other gear. Just like in cycling a few extra kilos make a difference when you are doing things like weighing your dried food and calculating calorie density, there’s little room for error on wilderness trips that are weeks long on lakes that may be several days travel from an access point.

[@tomrengert1221]

What a horrid company, at least on my end working with the concerning workmanship on many Boardman and Carrera frames, we take responsibility where it's due and rectify or warranty all design issues... ...and these are budget bikes! Come on Cannondale.

[@531c]

If i were in the market for a new bike i dont know what manufacturer id have confidence in. Cannondale selling premium frames at quite considerable cost cant even get the basics right, and even more concerning is that theyre sending it to Mapdec not fully prepared. This was their chance to prove how good their frames and QC of them is. They thoroughly deserve a good reaming. Well done on showing us what the bike industry can and cant do.

[@Mapdec]

Thank you. There are good brands, but you still need to be vigilant

[@gearmonger8616]

YES - please SHOW why some major brands are QC nightmares. Your best content!

[@leissp1]

It's a real shame...... like totally unacceptable that a premium high priced frame comes with so many flaws. I have seen videos of no name Chinese frames with better QC than this. Thanks for the enlightening video. These videos have to made at all. I'm guessing its another corporate profits over people issue.

[@manuelrivera6873]

I am a new subscriber and wanted to say I am very impressed with your abilities in identifying problems and taking the proper path to resolve them. Your attention to detail is impressive. I was a submarine missile control room supervisor that was ported out of Holy Loch Scotland during the 80's. Did a 3 week vacation during 2018 around Scotland and loved it!. Keep up the great work!

[@Mapdec]

Thank you. Be safe out there n the blue.

[@swordmonkey6635]

The whole "the customer did that... not our fault" to "Oh... that's a feature. What's the problem?" reminded me of the back peddling game developers do when it comes to bugs and broken game features. lol

[@stevenbell482]

@mapdec loads of respect for pointing out C.......e you did everything right, this big company should be ashamed of their QS unit. the poor customer, all that he had to go thru, damn. but it turned out great i think. Would love to see more videos like this. Greets

[@jrh1704]

What a nightmare, and thank goodness for an honest bike shop like Mapdec. Still had to void the warranty at the very end just to get the customer riding. What a disgrace.

[@STEOKEO]

One of the best cycling KZbin channels....... what most of us are looking for. Authenticity and impartiality. keep up the good work mate.

[@theskilawyer]

Found this channel looking for Time content. Stayed with it for the quality. There's no shortage of great bike shops in Colorado but if Madpec were near my neck of the woods, I know where I'd spend my money. Integrity, professionalism and superior service under the same roof is super rare. Nicely done.

[@Mapdec]

Much appreciated!🙏

[@nickporter3531]

I think it quite shocking that Cannondale think it’s acceptable to sell a frame where the BB is correctly sized and the fork is not properly finished after TWO frames have been sent back with clear faults (no one would make a flexible fork crown - that’s just BS). I feel for the customer here. He has been forced into making the final frame appropriate by Cannondale’s poor QC and lack of customer care. It’s great that you are able to do this work but really the customer shouldn’t have to be subject to this level of poor service and product quality. There really is no legitimate excuse.

[@stephensaines7100]

Logic alone indicates your choosing the risk to doing it yourself. You've confirmed that logic by being very successful in outcome. Good call!

[@nannenon]

Really makes me question if I should buy a carbon bike with all these faulty frames I see videos of.

[@kokonanana1]

Ti

[@Quizmate1]

I've got a Fairlight Strael v3. Reynolds 853 steel. Best quality bike I've ever owned and so easy to service and maintain.

[@ploegdbq]

With regards to frame assembly information, Look is top notch. Detailed assembly manuals, videos, the lot. Not seeing anything with regards to Time though, at least not available to the general public. They have a dealer/shop portal, right?

[@edmundhodgson2572]

That headset seat was shocking. Back in the late 80s, early 90's we were told to never grease any carbon interface as eventually it would permeate into the material and make it swell. ( campagnolo seat posts certainly did!)

[@seitenryu6844]

What are you supposed to use then? Carbon paste? That's grease with particulate. Modern laminates don't care.

[@carlosflanders518]

Had a Ritchey fork that swelled in high humidity and low temps. Couldn't get the crown on until I brought the fork inside. Epoxy and composites can behave in mysterious ways.

[@edmundhodgson2572]

Nothing sometimes, I.E Cannondale bottom bracket. Wedge fit seatposts Defo need paste though...@@seitenryu6844

[@oldiegoldie-j4h]

I'll never buy cannondale in the future, thanks to your video. 🙏🏻

[@leeharding8306]

Now the customer has that generation of supersix they can look forward to the pin of death in the head tube 🤦🏻‍♂️ what a mess 🫣

[@billrose2202]

You're doing legendary work here. Many mechanics would think thank god I exist so I can fix these mistakes by the manufacturer. Its great that you point out the flaws as well as the positive points. Personally I'd be very unhappy if I paid such prices for a frame and fork with flaws.

[@stevo184]

I wouldn't accept this complete pile of dog sheet. This is what, the third time the customer has received a pile of crap from this company? Their lack of quality control is astounding.

[@kubagornowicz]

I went through Specialized frame replacement this summer and I'm so glad that the only problem was waiting - and the defect (problems with rear axle thread) could be easily considered as my fault as I see. Plus they sent carbon frame as a replacement for aluminium one.

[@rattila13]

He should have been refunded for the whole thing. Cannondale had three shots at delivering a frame that was within their own specifications and safe to ride. They failed all three times. Why would you ride something that cost a ton of money and you have no confidence in the company that produced it?

[@LaurentiusTriarius]

When you enumerate things shops get wrong it's usually where I make a superhuman effort to get it right as an amateur wrencher. Not screwing up is the number one rule...Oof, pay attention to manuals guys 😂

[@felixjackson2670]

In addition to my previous post(rant)..you do fantastic work. Your attention to detail and problem solving first class. In dealing with this type of tech,one needs such a high level of attention in order to simply get the job done properly. Should not be necessary obviously though,as time spent is additional cost to the customer. I do Carbon Frame repairs and bike builds myself. Would say that between yourself and Hambini is as good as it gets. Thank you for your videos.

[@tomaxxxx536]

I think you did right by your customer and that's why people pick you keep up the great work!!

[@Mapdec]

I appreciate that!

[@JoeW71]

Your customer is probably very thankful to have you on his side. The more you put up these videos the more the word gets out as to which brands are worth buying and more importantly which brands to avoid. Thanks.

[@adamcoppock5018]

Cannondales such a gong show... Should a rule about not using them be added to Velominatis keepers of the cog site lol

[@johnnycab8986]

B..bbbut it has a cool paint job! That MUST mean it's high quality!

[@Mapdec]

Yeah. The rapha sticker

[@zedddddful]

Sent it back for a refund Cannondale would have lost my business the moment they started arguing the toss.

[@TheNationalTrails]

This is tough to watch. Thanks for somewhat ironing this out. Respect is a 2-way street C-Dale.

[@bengt_axle]

"By design" does not mean well built. It means that in order to keep manufacturing costs low and volumes high, a certain amount of variation and defects are tolerated, knowing that most consumers will not complain, and the cost of replacing a frame for those that do, is lower than the costs of making all frames without such defects. It is cheaper to ship a frame that hasn't been faced, and if most customers do not complain, this lower quality increases profits. This is why bespoke metal bikes are so much better. The customer is only buying one, and the builder knows they have to get it right, because a do-over is just too expensive.

[@phil_d]

Do I understand this correctly? Two Evo frames (original and replacement) had the same fault, but the customer has essentially paid for both frames as Cannondale deemed the first one's fault was due to customer error? If that is the case, I'd be fuming and looking at my options for recourse against the supplier, whom he has a contract with....

[@Mapdec]

He paid for the first replacement.

[@phil_d]

@@Mapdec So he's paid for 2 frames and still hasn't got one good one 🙄🙄🙄

[@deeranfoxworthy6069]

I love the detail and care taken with this! And while we're being pedantic, depending on the bolt manufacturer, the blue material that's deposited on the threads is actually nylon and not threadlock in some cases in regards to the hanger mounting bolt.

[@borano2031]

Superb effort from Mapdec! I would have tried really hard to get Cannondale to stand behind you when you did this to have a SATISFIED CANNONDALE CUSTOMER, but it doesn´t seem like it´s important to them... Super service from you, appauling service from Cannondale. The paint scheme on the fork reflects the Cannondale level of service, it´s traumatizing.... Rgr

[@whizler]

It's interesting that Hambini rates Cannondale amongst his top 3 frame recommendations, even ahead of Time. Maybe this Gen 3 frame pre-dated Cannondale's recent (< 2 years) quality improvements? Or does Hambini need to revise his views on Cannondale quality?

[@littlewing1208]

I was wondering about this too! Though did he say the recent Cannondale frames are better than Time? I’m not sure this is the case as he is very keen on Look/Time frames.

[@Mapdec]

I don’t think Hambini sees quite as many frames as the average bike shop does. He tends to only see the really bad ones that viewers send in.

[@whizler]

@@littlewing1208 Yes he did: kzbin.info/www/bejne/oaSkZXp3ZZqqbc0si=kGwWaDT2FaY-dNDf&t=1894

[@Ashok_Regiment]

I don't follow him that closely but I don't think he's ever said that he rates them higher than Time. All he's said is that a) they are making an effort and aren't as bad (not the word he used) as they used to in terms of QC and b) he thinks that their aero design is one of the best

[@petesjk]

Hambini still rates Time higher- he mentions Cannondale has made improvements overall, though mainly with the build of the carbon layers without voids.

[@philliplee1193]

Beautiful. Lovely. Like a graphite pencil lead carving, do not touch!

[@larsdohmen6796]

I own exact the same bike and as i received it it had a slightly ovall BB, the rest was near perfect... I reamed the BB out (im a bike mechanic) and it was only a 15 min job... After that i build it and has since been the best bike I've ever ridden... The seatpost slipped on time but i put some FSA grip paste between it since it has bigger particles in it than other pastes and now its perfect... Amazing bike really!

[@ivanboesky1520]

LOL

[@stevo184]

So you received a defective pile of poo and had to fix their out of tolerance frame, void the warranty...and you think it's amazing? LMAO

[@colinfisher2463]

Agree that you did right by the customer, shame the dealer/ seller didn’t support this issue let alone Cannondale (shameful) and total understand why the customer wanted you guys to build the bike correctly

[@feedbackzaloop]

When they asked for teflon tape, you know it's time to call the best 5yo plumber of the Internet

[@borano2031]

You may ask: What´s next?? "To reduce any creaking noise, fill the frame with water"?? Rgr

[@wearejames1]

​@@borano2031Fill the frame with bullshit, I reckon Cannondale have a plentiful supply, by the sound of it.....

[@dangoertz8030]

What would I do...I'd stick to a steel or ti or even Aluminum frame. Why run the risk of purchasing a bike that's so out of spec or fragile. I owned a 2016 Time and could never get the seat post to stay in position and the carbon seat clamp lasted only miles until it cracked. After fighting with Wrench Science they took it back and thankfully I got a full refund.

[@StreamBikesNL]

Well done Mapdec. Superb job again. That logo should be sanded off too. I guess Cannondale has tried to do their best, but their best isn't good enough. Now the customer can start worrying their crankset will delaminate 😂😂

[@Mikadobiscuits]

Great video. Kudos on the editing/pacing and camera work

[@Mapdec]

I’ll tell Chris. Thank you.

[@maniastrat]

Thanks for another great video. It really is sad that these days prices are up & QC is down 😐 Your customers are lucky to have you😉

[@RICHARD.WRIGHT1]

Have you checked the fork stops in the headtube? The 2 little L shaped bits of metal stuck in the carbon? The seatposts are shite, they keep going down.

[@rmb_dev]

I wish all bike shops were like yours, coz all small details matter!

[@NickJames-vh7dl]

Cant wait for the Van Rysel frame review, It has to be better than the rubbish produced from Cannondale

[@Fmladek]

I've read various manual of frames/bottom brackets, some suggest using grease/assembly paste some suggest running it dry. Kogel suggest coating, ceramicspeed refers to a frame manual but uses grease in some instruction videos, Parktool advises coating, CEMA advises ceramic assembly paste, Factor advises a 641 retaining compound. Some carbon frames uses raw aluminium bores to recieve the cups, is that a different case than with carbon only bores? Shouldn't galvanic corrosion between carbon and aluminium be a concern? Most of the cups are anodized, therefore it should not but so are aluminium posts which totally can corrode in a carbon frame. Couldn't get more confused :D

[@Mapdec]

Oh. There’s a video. It sometimes takes an informed judgement

[@pitchforkmechanic7797]

Mapdec, assuming you sell complete, pre-assembled bicycles, how far do you go with a build? Are you removing the installed press-fit bb and checking the size of the bottom bracket hole? If it is a fully internal bike, are you removing the fork and hoses entirely to check the headtube?

[@Mapdec]

On the rare occasion we sell something that comes as a complete build, yes. We virtually dismantle it and rebuild it. Our customers pay for this service as they want the peace of mind that everything is perfect. A lot of the time we adjust messy and noisy cable routing, face up the surfaces and remove a shed load of that horrible white grease.

[@pchykins6680]

I've been riding bikes all my life AND I STILL QUESTION the WARRANTY OFFERED BY BRANDS - because they all just don't seem to matter and they all suck. WHY? because every time I break my frame (carbon) they will all say it's riders fault and warranty is void...so it really doesn't matter what warranty you have - because companies rarely honor them. So now I ride chromoly, steel or aluminum bikes then all my headaches from warranty claims are effing gone!

[@DoNuT_1985]

If I had a shop I can trust, I would also let them fix it up. Warranty is pointless if you get the same s**t quality back. So, better chances of having a hassle-free longterm relationship with a bike if it just works. However, I wouldn't cover it on KZbin for the small chance that something else breaks and Cannondale doesn't notice those corrections, likely if they send out frames like that. 😅

[@chrisbowman2030]

Break and fail = Cannondale! They don't want to be responsible for their product and take into account that customers get injured or worse. Great video, thanks! Regarding your question, what would i do? Buy a proper Aluminium or bespoke Titanium frame. This bike is a prime example what's wrong with modern carbon bikes. No way this rear mech hanger mount would survive a crash.

[@thiagodeconto]

I would sent it back, again. Good job btw. Its a pleasure to see someone care that much about a bike, specially someone else bike.

[@PeterPutz82]

Great video. Under consumer law the customer would be entitled to a full refund and that's what I'd be asking for. Undersized BB, refund thanks. Then go with another brand.

[@dustyhoods]

I was reeeaaaly wondering what Cannondale would say to this 4:39 if you decided to give this sht back. And after this video I'm willing to see an instruction manual on my own bike (Giant) 😁 Huge thanks for bringing this out 🙌

[@robertwhyte3435]

All companies are fine when things go well. What differentiates good from bad is how they handle it when things don't. That's what defines the culture of the company.

[@Mapdec]

Very true

[@Rasler63]

These Videos are sooo good and very much appreciated by my side, as someone who doesnt often buy a new bike or have to put up with this warranty nightmare. The Insight about the qualtiy of the frames are a warning for me and a validation about my suspicion that the high prices frames and bikes cant be that much better than the mid range stuff. If you get the chance, i would love to see Videos about other brands, their handling with such things and the quality of the Frames.

[@BenSietze]

Well, you did right by your customer, as this was the customers wish. But personally I’d have send it back until they would send a frameset that could be properly built up without voiding the warranty. These companies need to feel that they can’t keep getting away with delivering sub-par products otherwise they may never learn.

[@rockymanbro]

I'm glad Cannondale gave up on the PF standard and went back to a threaded BB for the SSE4. It says something when the guys who invented the standard walk away from it.

[@edwoodsnowden]

Soft Carbon is fine I have heard it all now!!

[@giogio4833]

Never recall any problems with my old colnago masters😂

[@crnkspinnr3342]

From 6 to 8 min in just shows one should buy a good titanium frameset and build or have built a custom bike for yourself. All the big brands have created their own BB standards, headset and seat tube setups. That way you are saddled with dealing with their dealers and shops for service. Cheers to Mapdec for exposing this lunacy!

[@gpurkeljc]

Great work. I'd much rather see frames that can be rescued from landfill by a competent mechanic than frames which are simply dangerous and impractical to repair. I would have chosen the same option as the owner knowing that the bike was prepared and assembled by someone who knows what they are doing.

[@mikemurray507]

The whole process, from bad design ( rear axle positioning, weakened top headset cup) substandard construction (BB cups, overspray in seat tube) all the way through to Cannondale' s customer service or lack thereof, for what is clearly not even a basic frame screams of a company that has cut costs to maximise profit and thanks to Mapdec highlighting this saga has now put a lot of people from using that brand. I just hope the customer is pleased with his finished bike... I would question the green highlights though 😂

[@xaviermoreno2248]

Thanks for your video I was thinking of buying a topstone gravel bike . But after watching this I am glad I won’t waist my money . I am gonna keep looking for another brand with better quality control .

[@markokompic7617]

Just want to say thank you for such a great work!

[@mikethebike5014]

Superb video I was thinking of getting a Cannondale Scalpel HT 4 and having watched this it's put me of buying one or any other manufacturer of carbon fibre bike flames.

[@rodriguezahr]

I wish I live in your country, your exact city and my house is just 5 minutes away from your workshop.

[@daniels.2720]

Astounding to think how us consumers are willing to part with sometimes Large sums of cash, yet we keep getting handed crap. Due diligence people (+ Thanks to channels like Mapdec !) Reason enough to go towards the 'boutique' builders

[@misterscagnetti]

I was seriously considering the new Cannondale Super Six Evo, I’ll have to buy a Giant instead. None of this gives me any confidence whatsoever 😅

[@Vinch22]

I only trust Giant and Specialized best manufacturer frame has lifetime warranty 💪. Good job, great video!

[@marcing7684]

I don't think I'm going to buy a Cannondale anytime soon after following this story.

[@johnsenior478]

I’m thinking this is the thin edge of what happens when bike brands operate to maximise profit/ are bought out by venture capital businesses. Their philosophy is always how can we make more money and wherever they operate workers are laid off, corners are cut and customer service comes behind servicing shareholders. Every cyclist needs to think carefully about the bike they’re buying in terms of the company, service and warranty and have a very good LBS. eg I had a Trek Crockett alloy frame which split at the seat post. York Cycle Works sent it off under warranty ( frame was years old ) and Trek gave me a brand new frame. I use three bike shops with certified mechanics and have never had a creaking BB. I’ve cycled for over 50 years and when I started you needed very few tools and could service your own bike if you had a bit of gumption. Bikes now are way more technical with electronics, multiple standards and hydraulics and as these videos show it’s case of do your homework and buyer beware.

[@FGIRAFFE]

I'm always impressed to see all the work required to fix a top level bike. Makes me wonder what it is for 3000euros bikes which is already a lot of money... Maybe that's the limit of industrial production and high level mechanics are always necessary.

[@briantravis1851]

I truly enjoy your work. I am a bicycle shop owner myself, all I kept thinking while watching this warranty saga was “show me the bill…” How many hours did you spend “getting it right…” and how many hours did you bill this poor customer 🧐🤔 Can you share that side of this story?

[@Mapdec]

We billed for 3.5 hours

[@briantravis1851]

@@Mapdec Thank you for the reply.

[@sabamacx]

@@MapdecThat's so reasonable.

[@johnhiebert2089]

I can only hope the KZbin video paid him enough to help cover the real cost of his work and research.

[@derrick370]

Very well done, guys. The reality is that there are VERY few shops with the technical expertise to deal with close tolerance fits. Roundness, concentricity, cylindricity... I'm not sure I'd even trust an ID micrometer at these levels of resolution. You might want to upgrade to a Sunnen-type bore gage and compare to a master ring gage. You'd benefit from increased accuracy as well as being able to check a much larger area of each bore in a few seconds rather than take multiple mic readings. I'd mention air gaging, but a set of dial bore micrometers and a couple standards--or a gage block stack--would cover more sizes and allow for headtube comparisons as well.

[@Mapdec]

We do have a bore micrometer. I think I showed it for final result. The internal gives me an idea of roundness and how each side differs. I did a video once on hand sanding one side a certain direction to get alignment

[@al-du6lb]

There are so many issues with carbon frames. It seems so much simpler to just go back to the days of aluminum frames, external cables and rim brakes.

[@herethere2518]

Cannondale never should have gotten into powersports as this division is sinking the entire company. They had a strong bicycle company and cyclists don't care about petrol dirtbikes and quads. Top-down failure by company executives who probably have golden parachutes to fall back on.

[@croccofanto]

I think we would have done the same. Sometimes one just have to drop the battle and get the customer back out on the road. If the customer wanted to proceed sticking it to Cannondale then i would say proceed.

[@wearejames1]

I think Cannondale are using a design from the automotive industry on their headset, it is called a Crumple Zone😂🤣😢

[@catflapjones2677]

Unfortunately I think it is fairly common for the marketing and design folk to basically be one and the same. The engineering to incorporate 'innovations' like hidden seat binders clearly lags far behind the ability to engineer and manufacture the solution. The major manufacturers have had forever just to make BB holes round, aligned and the right size in line with their own standards and haven't managed that. Cervelo have exactly the same sort of issues with seat post and clamp assemblies, integrated seat binders and worst of the worst the S3 disc fork assembly that fundamentally relied on carbon paste to hold the steerer quill inside the stem. All innovations that the 'engineers' can't engineer and the factory can't make at the cost the brand demands. It's depressing when a 5-figure priced bike is held together with teflon tape and a prayer.

[@carlosflanders518]

Th manufacturing and QC techniques are there - the will to pay the factory an extra $20 per frame isn't.

[@AndrewBroadbent-dr8wb]

Thanks for all the great advice.

[@markrushton1516]

Send it back. But luckily these vlogs are a record of the iisues

[@user-cx2bk6pm2f]

What can be said of Pedal Power in Scotland? Seems like they weren't terribly helpful.

[@adaycj]

Did something change or is Camnondale really just a brand name owned by a holdings company (PON)? I was surprised to see they also own Santa Cruz bikes. I really have to wonder how important the reputation of a "historic" bike brand really is to a gigantic holdings company. Glad to see you got it sorted in some fashion.