Maytag washer detergent tray full of water or clogged Fix

Is your washers detergent compartment is getting full of water, clogged, or the detergent simply isn't going in the washer?
Our automatic optimal dispense drawer was filling with water and simply not emptying. After calling and getting nowhere I investigated the issue my self and was able to solve the problem. This should work for most washers with similar components like whirlpool, LG , Samsung and so on.
Model & part number in video:
Pump Part #w10903621
Maytag Washer MHW8630/MHW8630HW

[@CravingSolutions]

If this video has helped you save money or time, I would appreciate you clicking the *_thanks_* button above!

[@ncree4526]

Thanks so very much! We just purchased the Maytag front load. Your demo was exactly whay we needed to learn this new technology. Bless you a hundredfold! 🙏

[@CravingSolutions]

Glad I was able to help! Thanks for taking the time to comment, it really helps motivate me to post more!

[@magnummichelle]

super helpful!!!! didn't even know about the diagnostic mode. And love that you kept the messed up mode in there and not edit out. Thank you!

[@CravingSolutions]

Your welcome! Ya I figured it’s good to show that sometimes it just fails to go into diagnostics! Thank you for supporting my channel, with your help we are so close to 1k subscribers.

[@johnsenvnts]

Thank you so much!! I'm not sure I can do this myself, but I'm going to see if a repairman can do what you did to get our machine working properly. Thanks again!🙂

[@CravingSolutions]

Glad my video helped you! Thanks for commenting!

[@johnmontagne5608]

I had the same issue and ran across this video. Your solution fixed my problem! Thank you!

[@CravingSolutions]

That's great to hear! I am so glad I was able to help you out! Thanks for taking the time to comment and supporting my channel!

[@user-fs5ht8gp4r]

I spent three hours searching for a video. I think you are correct in saying their isn't any. Iwas able to fix my machine with this .THANKS

[@CravingSolutions]

Thanks for taking the time to leave comment, it really motivates me to post more! That is the goal, to always try and cover things that are not covered! Thanks for the comment!

[@renaschaeffer9197]

I'm going to give this a try, thank you. I've been putting detergent on my clothes because I couldn't get the dispenser to work properly.

[@junewolff]

Really grateful for this effort! I also cannot find anything about fixing the soap dispenser and mine was and still is completely clogged although I have cleaned everything. Have not taken hoses apart yet...

[@matthewfrank9189]

Thanks for the help and detailed video! This helped me fix my same washer with the exact problem.

[@CravingSolutions]

I'm really glad you were able to fix your washer! I appreciate you commenting and supporting my channel!

[@mike-kf5jv]

Thank you so very much! For three years my soap dispenser would not work. Our automatic optimal dispense drawer was filling with water and simply not emptying. Watching your video very carefully, my pump was rotating but not sucking. After several trials and errors, I found my pump hoses were reversed from factory.🥵 So,.I reversed the clear hoses and NOW I have detergent flowing in the lines like yours. I am In the testing phase and have notified Maytag. Will let you know the results..😀

[@mike-kf5jv]

Update, Maytag was not interested in providing any support, "out of warranty", so if there is a factory defect or quality control issue, Maytag will not support the buyer.

[@CravingSolutions]

How did it go? I’m so glad my video was able to help and I appreciate your support for my channel! We are so close to 1000 subscribers :)

[@JillGoewey-zw9zj]

I have the same problem and I think this will fix it. Thank you for such detailed and clear video

[@CravingSolutions]

Thanks for taking the time to comment! I'd like to check in and see if it is now fixed?

[@jodikissner1294]

Thank you so much. I figure we will have to replace that pump at sometime but this worked this time. When it does need replaced we can do it ourselves!!! Thanks again.

[@CravingSolutions]

Of course! I'm glad I was able to help! I appreciate you taking the time to leave a comment, it really helps motivate me to post more! :)

[@tiv27]

Thank you for taking the time to explain the steps so clearly. I thought my machine had this problem but I believe the drawer housing is leaking or the drawer needs replacement. Don’t know why the floor is wet on the drawer side.

[@CravingSolutions]

You're welcome, I'm glad the video helped give you some extra insight. I really hope you figure out what's causing the leak. Removing the top and running the washer should help you see where its leaking from. Thanks for taking the time to comment, and supporting my channel, with your help, I'm getting closer to 1,000 subscribers :)

[@lindakessler7586]

The posts on the top part you remove also get clogged from softener, detergent and calcium/lime deposits. Also clean these to facilitate in the siphoning action. Worked for me 😊

[@CravingSolutions]

Thank you so much for sharing! I hope this will be able to help someone else out in the future! Thanks for taking the time to comment and supporting my channel!

[@wolkrn131]

Thank you! You explained it very well.

[@CravingSolutions]

Your welcome, I’m glad I could help and thank you for supporting my channel!

[@michelle-rn6ll]

Just what i was looking for, thank you so much

[@CravingSolutions]

Glad my video helped! Thanks for commenting!

[@williamlaplante2791]

Nice job on the video. Very helpful!

[@CravingSolutions]

Thank you for your kind comment! Really encourages me to make more videos!

[@pennydoom9194]

Thank you for your video my son in law is going to try this on my Maytag front load

[@CravingSolutions]

I hope all goes well, would love to hear if it worked for you! Thanks for commenting! :)

[@sandiebelli9484]

Thank you thank you! This has been driving us nuts and we have not been able to figure it out.

[@CravingSolutions]

I’m so glad that this has helped you! I also really appreciate your support for my channel, we are so close to 1000 subscribers!

[@LydieBaillie]

I have the same washer. I cleaned the compartment but it didn't work. Tomorrow I will do what you did with the diagnostic. I bet it's the same pump not working. Thank you for sharing your solution

[@kilo_seaweed]

Thank you. This was so helpful.

[@CravingSolutions]

I’m glad this helped and appreciate your support for my channel!

[@penelopebiaggi-pc2vv]

thank you! My washer is doing the same. Try it out tomorrow . Thanks.

[@ibeemeeintp3033]

Awesome info. Thank you for sharing.

[@CravingSolutions]

Your welcome! I’m so glad I was able to help. Don’t forget to subscribe, we are only 2 away from 1000 subscribers!

[@user-iw4co5ds1v]

Good video. I’m having issues where my softener isn’t draining but everything else seems to be working fine

[@robertmcshanephotography6959]

Great video and thanks. Wish this was around last year. With your info I was able to trouble shoot my same washer. Been doing this since new in December 2020. I’ve had Maytag out here twice to fix this problem, they’ve replaced the tray etc. still doing it and can’t figure it out. After watching your vid and learning how this machine handles water and fluids, I will share this back. The soap pump is working as it should yet still same problem. What I believe the issue is water pressure. The soap tray is not sealed therefore when water is flooding in to charge say the, bleach or softener, it is flooding into the soap portion. I have very high water pressure at my home. After seeing how it works, I closed the faucets down a bit to reduce the pressure . I think this is the true culprit. At least in my case. Time will tell, but I’m hopeful. At the time Maytag was here, the tech said he is dealing with these new machines a lot for the same problem. Could it be something as simple as high pressure. Let’s hope.

[@anto6423]

What’s your water pressure?

[@robertmcshanephotography6959]

@@anto6423 honestly I don’t know. I haven’t put a gauge on it to check, but I should. I pulled the drawer out to see what the water actually did without the tray in. I saw that regardless off the setting water flowed through the bleach and softener trays. It looked like the flow was very high. I turned the pressure down while cycling the machine in the service mode as described until I could see the water was only flowing into the bleach and softener section without splashing over into the soap. I’ve had the water tuned down for the last two weeks and have not had an issue since. After the drawer was replaced by a technician the first time, I had water issues in the soap after a few days. Hope that helps.

[@anto6423]

@@robertmcshanephotography6959 it does, thank you!

[@lawcomx8580]

Thank you, I'll have to try it out. 👊😎

[@CravingSolutions]

I hope it helps!

[@marcalari3916]

That worked! Thank you.

[@CravingSolutions]

I’m glad this worked, thank you for supporting my channel!

[@priddybell]

This was helpful. My detergent drawer keeps filling with water and I have had repairmen here 4 times and they have replaced the drawer, pump and tubes and water valves-nothing has fixed it. I took the drawer out and into diagnostic mode to test the parts. On 004 a heavy stream of water shot out and the drawer opening and straight into my face. I’m thinking that must be what is contributing to the water in the drawer after a cycle, but I can’t find any description of what part/cycle 004 controls. Do you know?

[@thaliaenstrom2546]

Thanks Not sure I’ll attempt the fix but it is the exact issue

[@CravingSolutions]

Thank you so much for taking the time to comment!

[@ChadMoran]

Was having similar issues. Didn't take the top off but I did run Mode 10 and it seemed to clear it out as now I can see suds.

[@CravingSolutions]

Glad my video was helpful to you, thank you for supporting my channel by commenting! With your help, we're getting closer to 1,000 subscribers :)

[@Jamesgreggy]

Thanks for the info!

[@CravingSolutions]

You are very welcome! Thanks so much for taking the time to leave a comment and supporting my channel!

[@jodin8061]

This was very informative. I appreciate your thoughtful video as it was detailed and easy for me to understand. We just bought the same washer and dryer one year ago and we’ve had problems with it cleaning our clothes months ago. The tech said we need to make sure the soil level is at highest. It is always at the highest level and detergent was dispensing correctly up until recently. I wonder if there was an issue with the pump a long time ago. I am going to try the diagnostic test 10 and see if it works. I do have a question for you. You mentioned toward the end of your video that you cleaned out those clear detergent hoses with very hot water using your kitchen sink faucet. How did you take the hoses off? That might be a little out of my league. Lol. Thank you again for the video!!

[@CravingSolutions]

Hi there! There are metal clamps on the hoses that you need to loosen, using pliers. Hopefully that helps! Thanks for commenting!

[@user-dc6yx1nl1p]

Great video-saved me $$

[@CravingSolutions]

Thank you for your support! I’m so glad I was able to help. Don’t forget to subscribe, we are only 2 away from 1000 subscribers!

[@ambermeunier2261]

This worked for us, but temporarily. I think the issue happens when I run the "whites" cycle. The pressure of the water going into the bleach compartment is too high and files the detergent compartment with water. We have tried turning the pressure down and if that fails will try the foam piece mentioned in one of your comments below. Thank you!

[@monicajmorrison8889]

Thank you for this! I wasn't aware if the diagnostic setting. My issue is the softener dispenser wont empty and fills with water. Have you ever had an issue with that?

[@gentrymaeder8717]

Ugh! I’m struggling with my washer & I believe this is one of my issues but I can’t get the clear tubing off the pump

[@HVACENGINEER94]

Which test number was for fabric softener dispenser, Was the tech sheet under the top lid for this model?

[@marshallaw531]

Thanks, excellent videos ! ( I have the same 8630 maytag) My problem is detergent dispenser. I followed your instructions and I noted both transparent tubes to the pump are clear . Is there suppose to be liquid detergent in them ? I'm not sure if I can ask questions? Either way your videos are super informative.

[@lindafritz229]

Thank you!!!!

[@GregAkers]

The liquid dispenser worked for a few washes on my new Maytag (8630) washer, but then it started to backfill the dispenser with water ? So, ever since I just use detergent pods ! Lately, I've heard that filling the dispenser with white vinegar might unclog the line, so I've been trying that, I'll still keep using the pods if it doesn't ...no problem !

[@CravingSolutions]

I actually realized on mine that as well. So what I did was put a foam stick pad mainly used for doors and windows to stop water from going from the right to the left…

[@GregAkers]

@@CravingSolutions On Google, some technician's say just replace the dispenser, and some say that the pump and line are probably clogged !? Well, that runs into a project, cause you have to take the top of the washer off, and the small pump is behind the dispenser ! I think I'll just keep using pods...ha !

[@MrAmk3rd]

That's where i ended up, using pods. I think i got it cleared but since I've started using the pods i haven't gone back.

[@susieq5075]

I have this washer. I hate it. ): But appreciate your video!!!

[@CravingSolutions]

I'm sorry, is there something in particular I can help you with this matter? Thanks for taking the time to comment, and for your kind words. :)

[@katiemorris6108]

Hi. Thanks. I’m going to try this. But how did you remove the top? Do I start with the screws on the front panel near the dispenser drawer?

[@nadinemoore9837]

2 on the back where hoses and plug are. Slide top back then lift

[@katiemorris6108]

@@nadinemoore9837 thank you

[@stevenguyen8161]

Nice detective work! Did you remove and rinse the clear hoses under hot water, or the pump? And test 10 is just for the soap dispenser pump?

[@CravingSolutions]

Both I cleaned, and yes it’s just for the soap dispenser pump at least for me!

[@ManuelRamirez-lr2hg]

@Craving Solutions Hi, thanks a lot for the video, I have the same model you have, and this video was just perfect. How did you rinse the pump? Did you open it, or did you throw hot water thru the holes until came clean?

[@jamirussell3616]

Thank YOU!!

[@CravingSolutions]

No problem! Thanks for taking the time to comment, it really helps motivate me to post more!

[@MrAmk3rd]

Edit, i did what you did. No color in the hoses just water. 🤔 Wondering if someone was in there b4 me. It May be trying to pull from the outlet side and the hoses are backwards. Can you verify how the hoses are connected to the pump on yours? Left outlet on pump to detergent output, bottom connection and right on pump to upper on drawer? Thanks! Thank you!!! I've been trying to figure out this exact issue. When called Maytag Cust service, they couldn't help with out sending someone out. No thanks! I've been searching for a while and today your vid popped up. My question was, how am i getting so many loads out of one full detergent fill? It wouldn't tell me time to refill, and like you say all water, until i pull drawer to clean and empty it. I will try your fix and edit in my results. Thanks again. 👍

[@CravingSolutions]

I am so sorry KZbin didn’t show me that I had a missed comment before… You’ve probably already solved your issue, but the top one is the one that auctions from the tray and the bottom is the one that brings the detergent back in. In the diagnostics mode just let #10 run again and again and if that doesn’t work you should clean out the tubes. Also the tray in the back may not be making good contact, try to make sure it’s flush so that when it starts to suction it’s suctioning the detergent and not just air. I appreciate your support for my channel and apologize once again for the delay. With your help and others we are almost to 1k subscribers!

[@amymaurer707]

Do you still use the optimal dispense detergent? And how long does it last until light is suppose to tell you when to refill? It seems like level never goes down on mine. I may do diagnostic to see if that helps.

[@CravingSolutions]

I always use the he logo detergent, hard to tell you how long it will take. But what I do to ensure my dispenser drawer continues to work. I always fill just enough to make it say low detergent. I know that kind of defeats the purpose, but so far I’ve been confident that I don’t really have to worry. I also found that water sometimes gets in the detergent compartment from the other compartments. I used some caulking in the center of the lid to stop water from coming in from under. I appreciate your support for my channel! We are so close to 1000 subscribers :)

[@toastersock6730]

Which hole does the detergent go in

[@rogercampana2065]

Thanks for posting. But you didn't say what the root cause was of the clog? Seems like it may have to do with the viscosity of the detergent. I'm going to do what you recommended with "diagnostic 10" with the tray full of water instead of detergent to see if that clears the system.

[@jodidickson4684]

Do you have a video of how to get the top of the washer off?

[@CravingSolutions]

No sadly I don’t, but it was pretty easy, the lid is just the top white portion. From the back just remove the screws and then slide it back.

[@dianemillsap4344]

Do you know what each of the diagnostic codes are for? My fabric softener compartment doesn't empty. I cleaned all the holes and ran through each of the codes. Water never came out of the fabric softener holes in the roof. Just wondering so I know which code to keep testing. Thanks for the video - it was great.

[@lsxgmc]

I am having the same issue!

[@pintosack]

You ever figure it out? I have the same issue.

[@petercam1954]

I am having the same issue

[@ejasper55]

Thanks

[@CravingSolutions]

Your welcome! Thanks for taking the time to leave a comment and supporting my channel!

[@elaprovechado]

@tiv27 to stop water leaks from drawer u need to order directly from whirlpool web side what's going on is that drawer shoot water to the front the new design shoots the water from the front back to drawer preventing any leaks /whirlpool tech for 25 years

[@anthonyle4806]

do you have a part number?

[@jjsanto-qm4nc]

Excellent but how long do I run it on ten.

[@CravingSolutions]

Until it stops on its own, then open up the drawer and see if the detergent compartment is empty. If it isn’t run it again, if it still won’t unclog you may need to open it and clean the tubes as I showed in the video. I appreciate your support for my channel, with your help and others we are almost to 1k subscribers!

[@TheChrisCCole]

How on earth is your tray and space the tray goes so clean?? We have a big problem with mildew accumulating there. We've scrubbed is with a toothbrush and still can't get it that clean.

[@CravingSolutions]

Lol 😂 ya with the issue we were having we had to frequently open it. Perhaps that’s what helped it be clean. I’m surprised the brushes and cleaning you’ve done hasn’t worked :(. But hope this video has helped in some way! I also greatly appreciate your support for my channel, we are so close to 1000 subscribers!

[@theoriginallacey]

First, clean it all out. Once you have everything clean, each time you finish washing remove the tray, rinse if needed and let it dry out of the machine. No more mildew.

[@TracyMaday]

My issue is it’s not dispensing the vinegar I put in the softener part.. and it stays in there 🤷🏻‍♀️it’s not actually emptying at all

[@danielamazza1063]

Same

[@lsxgmc]

Same here…

[@ricardosauceda3011]

How long did it work for after doing that?

[@CravingSolutions]

It didn’t take to long after running it on maintenance mode #10 and making sure tubes were clear it was a couple of minutes. I hope this helps you and I appreciate your support for my channel! We are so close to 1000 subscribers :)

[@ml414skidoo]

My 2023 Maytag bleach dispenser leaked from new. MHW6630

[@brianblocker8482]

You don't show how to take top off

[@RicardoHernandez-zr1pw]

I hate these ads!

[@CravingSolutions]

If you're referring to the KZbin ads, yeah, they can be annoying sometimes, then again, I appreciate your support by commenting! :)

[@markmarkw1919]

There are parts of the video where it's so dark I couldn't at all see what you were pointing at, but it seemed in the end all the important info came through OK, and I'm sure I wouldn't have done any better myself, so you have my great appreciation for taking the time to share your acquired knowledge. It could definitely save some of us a lot of time you spent in troubleshooting.

[@MalTV-MalsMediaEnt]

I did this code thing and now it’s dry washing without water 🤣.. stupid a$$ washer 🤣

[@CravingSolutions]

How’s it going, we’re you a belt I figure why the water stopped working?

[@MK-54]

Too much talking get straight to the point faster!

[@CravingSolutions]

My apologies, I try to be as detailed as possible. For the exact fix, go to 8:00. Thank you for commenting, and supporting my channel, really encourages me to post more videos.