McDonald's New Restaurant Is A Messy FLOP... (CosMc's)

[@ceomg]

The employees are 100% following a strict guide on how to interact with customers. We find it so odd because it’s completely unnatural but becoming more and more normal.

[@fandom_simp]

Omg! I love your videos :D

[@yutba]

When I worked the drive thru years ago, I had to say “Welcome to McDonalds, may I take your order?” I would have to ask “Is that a large?” As I’m forced to upsell as other managers were also wearing headsets and can hear every interaction I was quite happy/bubbly on the drive thru. The place makes you crazy lmao

[@kellyroyal9579]

Ye I mean in Toronto where I live they seem too only put ppl with the smoothest customer service voice on or they’re all robots lool one or the other 😅

[@gloriousbastard3319]

Yep, it's probably a real actual person that is going absolutely insane out there. I've been in the customer service for a while and let me tell you, after some time I've developed this weird robotic customer service voice. Sometimes people mistake me for a recording or an AI when I pick my phone up or talk through a microphone with my customer voice on. The second clip was kinda weird though, ngl

[@kingkitryne]

ikr!

[@Kim-Unearthed]

I didn't even know McDonald's was making a spinoff of their restaurant 😅 I'm so out of the loop on everything 😂

[@bremacphield]

Apparently I am too lol

[@TemplePriestess]

Same… What timeline and alternate dimension am I on? 😂

[@bunnihanni]

The only opened a few locations to test it out so unless you live in that area you would not know

[@kerisaltchannel3817]

Same

[@scaryriley]

youre not alone

[@handleiguesss]

I think it's not AI, but rather, that the employees are probably being threatened with discipline unless they keep really high, unnatural "customer service" standards a la Chick-Fil-A. For instance, I've worked retail in places where they expected you to greet every customer super happily if they came within 15 feet of you, or else you were considered "unenthusiastic."

[@hellsitehuman]

Same, as a barista we are very very much pressured to be as happy and bubbly as we possibly can for our "customer connection score" it doesn't sound at all like AI just an employee forced to sound overly enthusiastic lol

[@handleiguesss]

@@hellsitehuman Aw man I'm sorry you had to do that too, especially as a barista where people are already pissy about not having their coffee in the mornings 😭 Customer service is truly the worst

[@fourlittlebirds6166]

Uh yeah. Like an OG Disney employee.

[@jennaTrueFearDemon7486]

This....👆 it's scripted, we had write ups we had to give out if employees at Mc dies went 1 word off the script of the week. It's why it sounds fake...they truly have to force themselves to say it.

[@dont_harsh_my_mellow]

This is SO awful. On one hand it bothers customers and on the other it makes employees miserable. 😭

[@ngarcia103]

McDonald's is probably better off just adding this stuff to their menu at their main stores and it'd probably do better than a CosMcs would.

[@206beastman]

It's about getting more real estate

[@penn111pasta]

it sounds like a really shitty mcdonalds/sonic restaurant

[@ithamarlowe6158]

😂

[@Sortize]

Yeah lol

[@n.e.r.d.2213]

Did I ask

[@lacklvster4512]

dont do sonic like that lmao

[@ThePierogiQueen]

I went to my local Starbucks and the kid taking the orders sounded so robotic and high that I had to ask the worker giving me my order what that was about and they said oh yeah we're trying AI to take orders. Apparently Starbucks is starting to use AI to take orders in the states now. This was in PA.

[@volvo_3877]

Oh god please no

[@13walkingsex]

That sounds like a fever dream.. my gosh :((

[@Amethyst.i]

Oh please no 💀

[@valeriemorales2388]

I know someone who works at a starbucks, and I’m not surprised. People are fighting for hours since they are losing money from the boycotts. They are scared to lose their job.

[@volvo_3877]

@@valeriemorales2388 That isn't because of the boycotts. For some reason Starbucks cuts hours like that every winter season.

[@crystal25288]

Totally missed the chance to bring back 80s 90s mcdonalds with toys and ronald wound have been iconic 😩

[@amethyst1062]

Everything is a missed chance nowadays

[@Bluetiful_]

They couldn't if the restaurant was meant for zoomers. They would bully us about how old the toys are 🙄

[@missdenisebee]

Drive-thru only is annoying. I did a lot of Doordash/UberEats/etc during the height of the pandemic, and HATED having to wait in the drive-thru line. It felt like it took even longer than going inside. Some restaurants allowed delivery drivers to come inside or up to a window, but most places were just 45min waits in your car. I CANNOT imagine waiting 5+ hours…I really can’t believe that these drinks are so amazing that they’re worth that🙄

[@kristinab8019]

seems like people just wanted to post. everything is for the content nowadays :)

[@Maki-00]

It alienates anyone who doesn’t have a car. Doesn’t seem like a good business move to me.

[@isabellwyld5230]

I like going inside the restaurant

[@danieldaniels7571]

​@@Maki-00as that discriminates against the handicapped it should be illegal

[@suk0sh1]

The fact that they came out with this during the boycott tells you everything you need to know

[@s.tiaira9081]

Good point

[@TemplePriestess]

They don’t care!

[@jaclynns.jungle]

Boycotting what? Your generation is just bored and need to find a reason to boycott something new every week 😂 Get a hobby

[@suk0sh1]

@@jaclynns.jungle Jaclynn it seems that you have some negative feelings towards me and my generation for whatever reason, which leads me to believe you are extremely uneducated and about what’s going on and how these companies are funding the deaths of thousands of people including infants ands children. You as a a GROWN WHITE WOMAN pushing 40 I think YOU need to find something better to do than speak to my generation as if we aren’t the future, I can tell you have hatred in your heart and that’s okay but you don’t need to project onto others🥰 maybe do some research before speaking or don’t speak at all😘 and I have many hobbies to inform you since you seem so invested, I go to the gym, I skateboard, play video games, travel, cook, bake, play instruments, etc. I don’t know where you’re from but I’m from Hawaii where we love and advocate for many

[@owoari]

@@jaclynns.jungle boycotting wht???boycotting mcdonalds nd other big brands to save the innocent palestinians that are having mass genocide performed on them at this moment by the cruel and unoriginal israelis.thats what and why we are boycotting. get educated pensioner

[@WeCookThings]

I wouldn’t wait 4 hrs in line for ANYTHING! My limit is 1hr in line for Krispy Kreme doughnuts!

[@MR.RANDOMFilms]

This cracked me up 🤣🤣🤣 but honestly kinda valid LOL

[@imperfectly_megan]

Really! Like after 1 hr if the line didn't move at all I would be leaving! I'm Canadian and the only time I understand waiting in a super long line is when weed was newly legal and people were waiting in line in front of the weed stores lol.

[@lonelytoker_3409]

Only valid reason ​@@imperfectly_megan

[@amiraa_...]

Your limit is 1hr? Still more patient than me..

[@Pickalove]

Your limit is an hour at Krispy Cream. No way would I wait that long. Id rather just go to 711 and be out in less than 10 minutes

[@bukywashere]

When The Robot Said "Delicious 😃" I Bursted Out Laughing

[@kuroo8484]

at cosmcs they push the narrative of customer service etiquette

[@C.Church]

Yeah me too. I tapped back-back a couple times while driving laughing, but missing it when light turned green (bc I was paying attention to the road, yes). 😂

[@YEAHHYAHH]

The sad part is that the uniform being the only good part also takes away because you barely see the people 💀

[@Trahzy]

Talking about it like it's a zoo lmao

[@SassyST]

If the lady with a “spicy drink” was drinking something loaded with ginger, that would explain the taste seeming spicy and getting instant reflux. I can’t tolerate ginger at all because of those reasons, so I would imagine even a person who normally loves and can tolerate ginger drinks would struggle with one that had too much ginger in it. I’ve never even heard of Cosmcs until this video. What a weird concept! I think I’ll skip it. 👎🏻

[@kateemma22]

The one she was drinking is literally called ‘Tropical Spiceade’.

[@levilombardi3162]

@@kateemma22ppl just don’t pay attention to what they order 😭(I work at starbs so BELIEVE ME these ppl do NOT understand JACK SHI lmaooo) we got spicy versions of our refreshers now and ppl be like “is it spicy🤨🤨” bro idk WHAT DO U THINK???

[@MR.RANDOMFilms]

Yeah, I’m not gonna pretend like other fast food places are healthy, but whatever they’re putting in these drinks has got to make them some of the most unhealthy drinks you could ingest into your system. I’d much rather get a simple soda from somewhere or a sweet tea to go with some epic fried chicken lol.

[@VictoriaMarch13]

I know you're from the south with that sweet tea line. We love our sweet tea 😂

[@MR.RANDOMFilms]

I’m actually not from the south lol. I’m from Ohio, but I just grew up drinking sweet tea and I love it ☕️ lol

[@jaclynns.jungle]

McDonald's is easily the most unhealthy fast food chain. You can Google the ingredients and compare them. Dare you to compare them to the ingredients for McDonald's in the UK.

[@Oso96637]

I can definitely attest to that! I worked at a McDonald’s a long time ago. I can assure you that ALL of their drinks come from a bag. Frappés, smoothies, lemonades, orange juice etc. I’m sure their spin off stores are just as bad, if not worse 🙃

[@its_foi]

I mean 4-5 hours wait time sucks but it’s also on those people’s commitment who were hyping on the new store that just opened. It’s literally like those ladies who went crazy on limited edition Stanley cups. As I used to be an employee of McDonalds, I can feel the day of literally disaster for employees who prob don’t know much what to do and handle the situation fast enough in the store, and the ingredient probably went out with that crazy amount of customers. I’m a kind of person who won’t waste my time on new stuff during the first month of whatever it was fresh on the market. I know it will still be there for quite decent amount of time.

[@fourlittlebirds6166]

Yep. And if it’s still not there when I’m ready to try it, it either wasn’t meant to be, or it wasn’t that good to begin with, and no loss to me. 😂

[@lovelydeath04]

I would never wait 4 hours for anything. No. Wtf?!

[@braylin5003]

Specifically for a drink, no matter how good it is

[@hunterwolff-schollmeyer3902]

Longest I have waited is two hours for a roller coaster.

[@braylin5003]

@hunterwolff-schollmeyer3902 damm... why? Sure, I have waited for a rollercoaster, but only like 15 minutes. After all, once one car bunch (forgot the name) leaves, the other comes in.

[@hunterwolff-schollmeyer3902]

@@braylin5003 Goalith at Six Flags Great America. It was a busy summer day...and me and my friends waited until late in the day.

[@Th3Half-BloodPrince]

I would for Melanie Martinez

[@mrrandom3064]

Okay….the second one sounded a bit AI. The first one honestly just sounded like a veteran server who actually knows how to be friendly lol. I went to a Rally’s the other day and they legit had an automated ordering recorded voice thing and it was so annoying. I’d take that 2nd example Hayley played over what I experienced the other day hahaha.

[@danieldaniels7571]

I love the AI ordering at Rally's

[@Reverse_Cat_Cowgirl]

This just feels like a Sonic with extra steps...

[@gollygod]

5:20 i see where youre coming from but as someone who works customer service, i do follow a mental script and you'd probably think i was a robot too lmaooo (like i get so thrown off when people go "off-script). Mainly i think they probably were told that thats the only way they can talk to customers, places like that are really big on having you follow almost a script. Genuinely dont think that was AI, just a couple of very enthusiastic employees who are working at a brand new place on opening (or around opening) day and havent lost the will to live just yet

[@Random_AnimeWatcher23]

I agree with you, and if you don't follow what they tell you about how to greet and talk to the customers, you might get a talking to by the manager.

[@mattcooper8010]

Nobody’s lovin it 😂

[@realhotgirlfilmz]

🤣🤣

[@_DEVILYCH]

Social media addicts sure love it because it provides “content” even if drinks are shiddy and not worth it

[@mattcooper8010]

@@_DEVILYCH I think it’s more of a trend thing that will die soon if it hasn’t already

[@Kingofthenet2]

🤣🤣🤣🤣🤣

[@Punky_Grace]

Ba-ba-ba-ba, I’m hatin’ it!

[@dg-zl1ct]

She said I've never been to a fast food place where staff is so jolly: um enter.... 'Chick-fil-a'... with "my pleasure" (which I personally love this one they are always so polite, friendly and I love that they have manners.) Oh, and also 'Raising Canes'... the greeting that comes to mind when you pull up in drive through... "Chicken. Chicken, chicken what combo are you picking?"

[@ZionDoesMakeup]

That and Bucqees however you pronounce it

[@DumpsterFairy97]

She's Australian where those don't exist

[@pinkdarkman]

Chik Fil A donates to anti-LGBT organizations tho.........

[@Trahzy]

It's because they have to, not because they're actually excited to serve you.

[@456puff]

Can't forget "Welcome to Burger King, where YOU rule!"

[@MayaLove777]

Isn't there only one CosMcs restaurant at the moment? That would explain the wait time cause there would be loads of people going there and swamping the only restaurant that is currently open.

[@jaclynns.jungle]

You're so smart!

[@Kayla-cr8bg]

I was so confused because the only one open is close to me! I’m definitely not going now knowing there’s only one 😭

[@bobalicious2696]

Yeah, Bollingbrook (?) Illinois. Supposed to be a suburb outside of Chicago. Supposedly, McDonald's is expanding CosMc's by opening 10 locations in Texas in 2024. After that they want to wait a year to see how the public responds and straighten out any logistics issues.

[@fourlittlebirds6166]

The “spicy” drink probably had a ginger shot in it. Plus carbonation.

[@Supersquishyawesomeness]

Those are real people, they have a script. They’ve always had one on the wall but most people don’t read it. They are a high visibility so it is absolutely imperative that they keep to their script. They are being paid to be cheerful.

[@Sursie_Metzger]

Honestly it wasn’t giving me the robot episode. It was giving me the Krabby O’ Mondays episode when Mr Krabs sells out then realizes he hates it and wants the krusty krab back but they’ve already corporatized and automated everything.

[@ashmarie5424]

The wait times are just because it’s brand new and highly anticipated. I waited for hours when we got Sonic in MA years ago 😂

[@moseswithanr9133]

Hi, I work at a coffee shop that uses an energy shot system as well, and what we use is Lotus Energy. It is a plant based sort of energy drink concentrate that is put into sparkling water. I hope this answers yoru question as to what an energy shot is, but I doubt CosMc's uses something like lotus.

[@pinkdarkman]

Caffeine already is a plant based energy source tho 💀

[@s1_auds]

If it's such a messy flop.. they may not bring it to the UK, but in the UK, CosMcs would have to compete with not only Starbucks, and Dunkin in the UK but places such as Costa Coffee, and fuel service station coffee such as a popular one; "Wild Bean Cafe". And then viewers like me seeing how it is in the US... they'd have a little bit of trouble trying to advertise over here.

[@357account]

yeah there’s loads of places in the uk, there’s also cafe nero, esquires, etc etc. also there wouldn’t be enough space for massive queues for a drive thru too, as usually there’s not much space, would only work in a large shopping centre/retail park, for example, lakeside, but the traffic around there is usually really bad and this would just make it worse with a fully drive thru cafe

[@Willow76ny]

A four hour wait for food? Screw that!

[@jaclynns.jungle]

It's not even food 😂 Enjoy your hydrogenated oils and sugar. Don't forget a side of diabetes.

[@Maki-00]

I lived in NYC most of my adult life and the concept of waiting in line for hours at a drive-thru is so ridiculous to me!

[@erimator17]

@@jaclynns.jungleDiabeetus

[@margohall1648]

6:54 THE “DELICIOUS” SHE DID MADE ME LAUGH SO MUCH

[@zhoumis]

yall are supposed to be boycotting mcdonalds anyways

[@jaclynns.jungle]

For what? Yall should have known 10 years ago that this isn't real food and it's just contributing to chronic health issues in this country. Go to a small business in your town and get food, support actual people who make actual food!

[@GayforShiver]

@@jaclynns.jungle we’re boycotting McDonald’s because McDonald’s is a big supporter of Israel and Israel is bombing innocent children and causing war crimes right now in Gaza, this is been going on for a while now so I'm surprised you don't know

[@zhoumis]

@@jaclynns.jungle i do buy from small businesses and have been for years???

[@vioIetharmon]

​@jaclynns.jungle why are you wasting your time commenting these things on every comment about boycotting? no one cares what you say

[@S3RVN]

Frr like

[@jayp.r.3809]

Can i just say, i love your outro intro videos just your honesty and personality 🤌✨️

[@Jane-ow7sr]

...how is this the stores fault?? their dumbasses decided to go there opening week which of course is going to be packed instead of waiting for a few weeks for it to cool down and go. I'm at 2:42 and I'm already confused why people don't have critical thinking skills so far.

[@jaclynns.jungle]

These are people who eat McDonald's... what'd you expect? For them to be smart? 😂😂😂😂

[@Jane-ow7sr]

@@jaclynns.jungle that's a very good point

[@bobalicious2696]

That and this location is in a suburb of Chicago. Politically a "dark blue" area, so I don't give the people that live there much credit for critical thinking skills.

[@brialapoint2608]

Blue staes arent the ones defunding education

[@expertpanda513]

I hear you there, I live in Australia, and in nsw we got our first carl’s Jr around 2 to 3 years ago, and of course everyone was bitching about wait times , being 4 to 5 hours. Happy and I went there 6 weeks later and didn’t have to wait more then 5 minutes

[@myamoke]

this mcdonald’s gonna be the new panera incident if they don’t tell ppl what’s in they drinks

[@skitterly]

I’m imagining someone right now ordering like 5 energy shots and immediately going into cardiac arrest

[@LadyDragonbane]

I'm not surprised about the long wait. It was opening day, many customers and most likely inexperienced staff. The drinks being "not out of this world"? Well, yeah. What did you expect? Starbucks is normal too. The prices are about what I'd expect too, though that is perhaps because of the prices in my country in general. The food though? Nah, no excuses for that. Drive thru only is simply a stupid idea.

[@benzillamusic]

Magnificent new video Hayley, hope you enjoyed your Christmas, you're incredible, much love 🎄💖

[@Jynxedlove]

The opening of Sonic on Long Island was just like this. It changed traffic patterns for months.

[@chrisstephenson8311]

What makes me mad is everyone’s supposed to be broke and pissed off about inflation but they have the money and are willing to wait in a fast food drive thru line for almost 5 hours…🤦🏼‍♂️ man we are dumb…..prices won’t come down if we line up to pay ridiculous prices and wait 5 hours for it!!

[@tiredteen8906]

McD shouldnt expand in different culinary genres, they should just make the prices lower tbh, ppl would run into the doors for something vaguely cheap nowadays

[@snakesonaframe2668]

Idk why restaurants don’t just copy Chick fil a’s drive through system. It works really well for everyone involved.

[@Alias2203]

It having the word "shot" associated with it and being so artificial and making it look natural by having blueberries floating in it is so like saying "look pup! I got Bologna!" But it has medicine, wrapped inside, and also like military having "fruit drinks" for moral but it's really filled with chemicals and d rugs

[@teresahiggs4896]

Yeah, the “fruit drink” I had in Navy boot came, we all called it “bug juice”. It was like Gatorade, wirh electrolytes and stuff in it. Not harmful, but unless you were a sweaty, exhausted recruit , you wouldnt have wanted to drink it. Of course we recruits drank as much of it as we could get. Not camp in Orlando, Florida, in the summer was not fun.

[@eastwardnest271]

This is what boycotting does to a company, can't wait for them to file for bankruptcy

[@blindbookworm8019]

Hey I’m VERY out of the loop… Why are people boycotting McDonalds’s? Did they try to do something woke? Please let me know. :-)

[@eastwardnest271]

@@blindbookworm8019 because they support Israel, recently they sent food to the israelis and of course, israel is basically a war criminal for the genocide in Palestine killing thousnads of people in just 100+ days since October 7 but this has actually been going on since 1948

[@zhoumis]

@@blindbookworm8019 they are funding israel's invasion of gaza (israel are committing war crimes by raiding and bombing hospitals and targeting families)

[@zuninona]

@@blindbookworm8019they support israel which if you don’t know is committing genocide in palestine right now

[@Ryan-wx1bi]

​​@@zuninonabecause hamass and Israel both haven't been dropping innocent people 😂

[@adawnhowell9256]

Welciome to the absolute BS of the US drive thru only experience. Having a walk up counter like the OG McDonalds from the 1950s, or drive up restaurants with car hops like the 1950s, or even curbside service (with the custom drink ordered ahead of time on an app) a'la 2020, would've been better than this. smh

[@ketameanii]

ngl i wouldn’t even go is because i’m boycotting mcdonald’s anyways

[@jaclynns.jungle]

Good! Maybe if you all continue this, you won't be so fat and miserable!!

[@ma41n_]

​@@jaclynns.jungle you're so rude and immature, it's honestly embarrassing... 🫣

[@jaclynns.jungle]

@@ma41n_ 🤣🤣🤣🤣🤡🤡

[@GayforShiver]

@@jaclynns.jungleyou're not being very Christian like, no wonder people don't like Christians that much you're close mind is ruining the image

[@ThatProPalestinanJordanian]

Fr

[@kelizz0092]

Mcdonald's having a new restaurant is news to me. This is the first time hearing about it.

[@Kaidrawsstuff]

This is my first time hearing about it cause since when did MC Donalds have another restaurant😭

[@Cutieplays-p6e]

6:46 Hayley is FEEDING US TRUTH interactions don’t go like that

[@AaaA-wn8rb]

I'm pretty sure McDonalds made this spinoff for the same reason Starbucks changed its name in certain locations....

[@buttercuup02]

They did?? How have I not heard this😱what's the other name they use?

[@AaaA-wn8rb]

@@buttercuup02 I don't remember sorry, but im pretty sure the Starbucks was in an Irish airport. I'll look it up again and tell you. People shared it on reels as well

[@hlgr3y]

Whats their new name?

[@AaaA-wn8rb]

@@hlgr3y completely forgot about this, thanks for reminding me lol. It was in Dublin and they changed it to Vista coffee, although since I made my original comment Starbucks tried denying it. But seeing how they tried other things to appease the public, like selling watermelon mugs and putting hijabis on murals of some of their newly renovated stores, Idk if I believe them

[@ariesearthdragon]

That's actually false. There is a coffee shop called Vista Coffee that took the place of Starbuck's at the Dublin airport, but they are separate companies.

[@456puff]

To be honest, I don't think it's AI doing the ordering. That just sounds like a corporate "customer service voice" (that overfriendly voice workers tend to use) paired with either being told to use certain language ("Sure!") or the worker just repeating the same word. When working in customer service positions, people tend to pick up phrases that they just say whenever a common thing is said to them. Edit: Listening to more, I think the reason it sounds scripted and unnatural is because it is. The workers are probably being told to use certain language, as I mentioned above.

[@AKbaby89]

Omfg that girl had the PERFECT opportunity to say "why is it spicy" in the voice and she didnt do it. I say why is it spicy atleast 2 times daily so when she took a sip i held my breath hoping she would say it😂

[@Yippee151]

"wHy IS iT SpIcY" 👹👹

[@Scanolii]

Having to wait that long in line is what they get for not boycotting LMAO

[@patsysolatzzo2962]

I don’t think you ever been to a restaurant opening 😂 or they don’t have it by you but most restaurants when they open all employees must follow a script.It’s to ensure a Seamless experience for every customer, so that no one customer gets treated differently than the other. I wouldn’t say that it completely flopped if there was a four hour line for the food. This whole video is really confusing. This new McDonald’s opening is tracking to be different than McDonald’s so I don’t know why you’re expecting it to be the same time is McDonald’s service

[@beatrizdavis1998]

You make sense,,i personally cook at home i don't trust people handling my food ever since i had severe food Poisoning, i had to be hospitalized.

[@jaclynns.jungle]

You're better off anyway, that's not really food!

[@electriczombie1]

Where I’m from this happens anytime something new opens, wait times are forever for the first few months. Once the charm of a new place wears off the wait won’t be as long.

[@marie-ki9oo]

Lmao CFA in the US is know for its customer service and remember to boycott McDonald’s.

[@Dirivitiveofrye]

I waited in line for four hours for an In-N-Out opening but then again, there’s not another one four blocks down the road 😂

[@ceomg]

This seems more like a Dutch bros dupe that anything else

[@mistercoolio45]

Unrelated but really happy you ended up in my recommendation. Love the content!

[@ZP-xyza]

Tbf it probably got blocked up from all the influencers trying to get their content. It’s McDonals, the fact that people are expecting high quality products it’s hilarious, I didn’t know people could be that dumb.

[@FabiolaRVela]

9:47 “synthesizer hash brown”I can’t lol 😂. This is insane I didn’t even know this was happening

[@bremacphield]

The fact u can't go in is kinda scary

[@MillyOfTheValley]

11:13 at my local gas station there is actually an 'energy' button on the soda machines as one of the flavorings, someone at my school filled most of their cup with it once

[@Asiagirl644]

6:14 I used to work at McDonald's and yes I needed to follow a script to say things. It wouldn't surprise me if the CosMcs script would include "always say sure because that sounds grounded and hipp and apologize to every car". At one point you do sound like a robot because you are forced to say the same thing over and over and over again and loose your humanity with the constant repetition of the same phrases.

[@McDonaldsEula]

As a pin collector (I have like 20 by now) 3:23 made me look up the nearest CosMc’s.

[@Paradox_Incognito]

Cosmc's being drive-through only adds to the whole elimination of third spaces :[

[@buttercuup02]

Exactly!! I really hope this is just for their first location, and that future ones will have a lobby :/ It would also help them compete more directly with Starbucks considering how popular the latter is with ppl sitting in with their laptops every day

[@TubeDude]

CosMc's is a direct response to Sonic which obliterates every other chain with their drink offerings.

[@mrrandom3064]

Nah bro, Imma just go spend MAYBE 10 minutes in line to get their badass chicken sandwich combo with their epic fries, slam dunk Texas toast, and delicious sweet tea for about $9 bucks, thanks 😂😂

[@Montesama314]

It's not "counter culture" just to get a drink how you want.

[@Lanastan11sav]

Feel like they started that bc of the boycott not sure if they did but it’s giving that vibe .

[@hudycat]

Yeah they seem desperate

[@jaclynns.jungle]

You do realize they've been planning this for years, right? Businesses don't just appear overnight 🤦🏻‍♀️

[@Lanastan11sav]

@@jaclynns.jungle ok well it’s getting views and attention during the boycott . Sure that’s something they are aware of at least

[@ProGamer-gq1ox]

I love how in all the videos it's the exact same voice

[@realyyrgrace]

same 😭

[@literallynoone5125]

A joke isn’t problematic if it’s truly funny and a restaurant isn’t problematic if it just simply serves Baja Blast

[@Lowkey.britney]

6:11 Iconic line right there 😻‼️

[@PixelFurr]

I ALWAYSSSS HAVE *MORE*

[@adashofthisandasprinkleoft3350]

@PixelFurr this one is even more robotic

[@brittnianime]

Im from arizona and I can GUARANTEE that the folks over there are going to remain loyal to Dutch Bros. This cosmics attempt really looks like someone took dutch, sonic, and starbucks and threw them in a blender

[@Original50]

3hrs wait for expensive junk-food. Coulda whipped-up a banging fresh pasta dish in that time.

[@WafflesssFalling]

1:35 that’s nothing compared to the gas lines at Costco

[@buttercuup02]

SO TRUE.

[@nhokonhokopuala]

This reminds me of a futurama episode when fry goes and buy his eyephone

[@NewEnglandBird]

If you're waiting that long, that's on you tbh.

[@leafylinnea2074]

It’s 5 months later and I had no idea this even existed until I saw this…

[@beautyqueenbella]

Not sure where they get their vitamin c... but most “citric acid” comes from GMO black mold 😟

[@jaclynns.jungle]

That's the least of your worries when consuming McDonald's. It's not real food, it's just chemicals and oils that contribute to autoimmune diseases and diabetes.

[@akiramatoi4158]

7:05 chic-fil-a, they are tryna keep up with them in that department.. they are sometimes overly nice depending on what one you go to. and a lot of people i know like them for it and talk about that.. they probably want the same kinda "rep" they do... idk only thing i could think of.

[@jish8681]

If this was chick fil a you’d still get your food in under 2 minutes 😂

[@stephaniethompson2192]

I have been a barista and worked for McDonald's I know they are managing it like a McDonald's but McDonald's pre makes 90% of the buger before you pull up but drinks are mostly made in real time Especially blended drinks it takes more time and McDonald's loves to under staff and underestimated the volume 😕

[@V1_ULTRAKILL3535]

I like how if something goes bad like a movie or something, everybody assumes it has been made by AI

[@debster2170]

Mc Donald's back in the day use to sound like that at all fast food use to be that polite now they don't care.

[@ketameanii]

maybe it’s because the federal minimum wage hasn’t changed since 2009

[@BarelySleeping]

​@@ketameaniithat doesnt give people a right to have a shitty attitude. Nobody told you to work there.

[@kurono122]

I mean if you want to get technical, all the voices are the same for every drive thru order. It's definitely a program

[@Valentino016]

I always hated McDonalds this is disgusting LOL

[@kaitlinwhite4918]

I'm crying laughing at the fact that I'm totally an NPC at work and always have been lmao

[@jamesmccrea6106]

4 hour wait that’s a lot of wasted gas

[@erimator17]

Ikr and it’s probably all for a drink that would cost like $1

[@CatsSmore]

Actually every fast food employee has a filler word as we type stuff in and it can be very robotic. 😂 mine is “allll-righty” in that sick sweet customer service voice and some of coworkers say “you betcha, okay, mhm, great!, sure, anything else for you today? What else can we make fresh for ya?” And I’m gonna guess they have to keep strict composure cause I’m very sure they got screamed at and McDonald’s doesn’t need “bad” workers when the PR is in the trash.

[@janieearredondo]

Seriously…is a nope for me…🤣😂

[@catherinehanson1106]

them saying sure is like the Chick Fil A saying My Pleasure

[@mayanevergaf]

McDonald's made a spinoff restaurant but they won't bring back their chicken wraps or salads?!?! MCDONALDS MAY YOU CRUMBLE!!!! CRUMBLE!!!

[@badpost_op]

The "sure" thing could also just be one of those default things people in customer service fall on. When I worked in food/retail, I had key phrases I used constantly - so much so that they bled into my personal interactions. Things like "sure no problem" "yes of course" "did you need anything else?" "my pleasure!" "awesome" "perfect" etc. At one place my friend worked at she wasn't allowed to say "problem" even if it was in the context of "no problem" because I guess upper management thought eliminating the word problem would cause less customer complaints? Anyways, "no worries" became her default and she started saying it after any interaction, even to me. Scripts in any business isn't unheard of, but it's sort of a big leap to assume "sure" is her being like programmed to interact a certain way.

[@Ako8926]

Im worried about these AI beacuse you got foreigners that wont be able to pronounce certain words😬

[@noobie5324]

Bolingbrook native here. That line stretched for miles and took up space in parking lots for hours, and during the freaking Christmas rush! My gym was right across the Cosmc's and I had to wait 20 minutes just to get out because of that ridiculous line. Most of us hated it and still do. Those that didn't were more confused by it.

[@Haileyssillyness]

We need matpat to cover this

[@techeyer6616]

that aged well

[@BubbyBubster]

5:15 BRO SHE SOUNDS LIKE SHE IS ALLOWING YOU TO EAT THE FOOD

[@gyuziu]

BOYCOTT 🍉🍉🍉

[@kingkitryne]

omg yeah this opened in my hometown. it was insane. i felt crazy driving past this shit

[@kitkat.7734]

You sound like DramaKween

[@msalio]

That’s her sister.

[@tariyalee7895]

ohhh tnxs telling. I thought so I just didn't want to be wrong it there not really related

[@msalio]

@@tariyalee7895 Your welcome. I followed drama kween at first. Then she brought her up in something I don’t want to say because it’s sad and it’s their story. I’ve been a fan of Hayley ever since.

[@Boggwaterr]

5:30 Nahh cuz I say “perfect! Gorgeous, alrighty “ allllll the time when speaking to people at work, upwards of 3-4 times in a convo