Medicine Interviews - Dealing With an Angry Patient | Role Play Scenario

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Timestamps:
00:00 Introduction
00:26 Role play without commentary
06:18 Role play with commentary
Whats up guys! My name is Kenji and I am currently a medical student at King's College London after graduating from the University of Birmingham with a Bachelor's degree in Medical Science (BMedSci). In this video, I show you how to deal with an angry patient in a medicine MMI interview.
If you enjoyed the video, please give it a like and a comment so I know to make some more! Also please show support by sharing it with a friend who's also interested in Medicine :)
Thank you so much!

[@EddiePhillips7]

Some things I'd mention, although video gets it spot on - great work Kenji as always: Introduction: 1. State your name and role 2. Ask patient name and DOB 3. Ask the patient how they would like you to address them 4. Ask for consent to ask a few questions and give a reason for wanting to talk 5. Emphasise anything they share with you will be confidential within medical team Some other point I found really useful: - Apologise for any mistake - Active listening - Empathise - Ask for any ideas, expectations and concerns the patient may have (the actor may give you clues here) - Offer potential solutions (ask Kenji did with food) - Thank the patient for their time at end of roleplay

[@DoctorKenji]

Thanks for those great suggestions!

[@yeon1573]

thank you!! ⭐

[@carolynesarracino4893]

Can’t wait, thanks for always sharing great content 🤩☺️ xx

[@DoctorKenji]

Thank you!! 😅Xx

[@MacAddictForever]

This was a massive help thank you!! Amazing content

[@DoctorKenji]

Glad it helped!

[@rahmahmohamed1598]

Soo helpful!! Incredible work!!

[@DoctorKenji]

Thank you!!

[@BobMarley-yz4wh]

Great video bro. Needed this in preparation for interviews coming up. Keep up the great work.

[@DoctorKenji]

Cheers mate all the best!

[@alifmohammed4139]

Mad content my guy ❤️💯💯

[@DoctorKenji]

Safe G 🤙🏾

[@21Something.]

I still love you Kenji, I haven’t been able to watch your videos lately because I’ve been busy. But here I am, ready to binge-watch your last two videos, listen to your beautiful voice and learn more about medicine. Thanks for the top notch content. Love you !!!!😘😘😘

[@DoctorKenji]

Thank you so much for the support!

[@mahdiyahraza6974]

I really want to be a doctor and currently am preparing for interviews. This was so helpful! Thank you❤️

[@DoctorKenji]

Glad it was helpful!

[@daniellea2495]

Great video!

[@DoctorKenji]

Thank you!!

[@Eva12218]

Thank you so much for this! I'm due to have an Adult Nursing interview for university next week and they are MMI-based. Really helpful content!

[@DoctorKenji]

You're welcome! Good lukc!!

[@FarzanasLaw]

THIS IS A GREAT VIDEO!!!

[@DoctorKenji]

Thanks so much!

[@sobialaghari225]

This was VERY good

[@DoctorKenji]

Glad to hear!

[@user-jy4zj7ep1k]

Kenji what if things become more of a stressful scenario...probably the patient starts shouting or anything like that Is there a way someone can make them calm down in a polite way Really like the idea of this interview series

[@DoctorKenji]

Good question! You'd want to use de-escalation techniques. This mainly involves being as calm as possible, empathetic and listening to what the patient is saying and responding to it. Here's a good example www.bfwh.nhs.uk › 2016/02PDF Web results Conflict Resolution Training Manual - Blackpool Teaching Hospitals NHS ...

[@user-jy4zj7ep1k]

@@DoctorKenji thank you so much....big help bro❤️

[@natyra22]

Hi Kenji, you might have already mentioned this, but what specialty(s) are you considering?

[@DoctorKenji]

I'm considering GP or obstetrics and gynaecology :D

[@sashalewis3936]

YOOO ITS SAM SMITH

[@DoctorKenji]

Looool

[@yeon1573]

6 days away from my MMI-based interview and i am binge watching all of these helpful videos

[@DoctorKenji]

Good luck I hope they went well!

[@hopesfantasy]

Kenji, do patients ever call you "doctor" without knowing you're still a Med student? 🙃

[@DoctorKenji]

All the time hahaha