MFCJ497DW Clearing paper Jam errors

Learn how to clear the “Jam A Inside/ Front,” “Jam B Front Rear,” “Jam C Rear,” and other paper jam errors on your Brother MFC-J491DW or MFCJ-497DW in this video tutorial.
Models covered:
MFCJ491DW
MFCJ497DW
Errors covered:
Jam A Inside/ Front
Jam B Front Rear
Jam C Rear
Unable to Print 30
Unable to Print 32
Unable to Print 35
Unable to Print 3B
For more information on recommended paper types click here: help.brother-u...
For more videos, tutorials, and FAQs visit our support site at: help.brother-u...
Quick Links / Table of Contents:
Models covered 00:09
Remove paper tray 00:28
Check tray opening 00:35
Check paper cavity and flap 00:45
Check rear cover area 01:11
Check the platen 01:25
Check paper tray and paper 02:06
Print quality check sheet 02:56
Transcript:
Welcome, today we are going to learn how to learn paper jam errors in your Brother MFCJ497DW
This video will cover multiple models. Even though your machine may not match the model referred to on the screen the overall process will be the same. (Covers MFC-J491DW paper jams too.)
We will begin by pulling the paper tray completely out of the machine. If there is jammed paper in the tray opening, remove it using both hands.
Locate the green levers on either side of the paper cavity and slide them towards the front of the machine to release the plastic flap at the top of the cavity. Next, carefully raise the front of the machine 6-to-8 inches . Then grab the flap and tilt it up and out of the way.
Check for additional jammed paper or paper scraps and remove any found. Now gently, lower the machine back down into position.
Turn to the back of the machine and open the jam clear cover. Remove any jammed paper by gently pulling with both hands. Check for paper scraps and remove any found. Close the jam clear cover, listening for it to lock into place.
Now open the scanner cover. Check the platen area and remove any jammed paper or paper scraps.
If the print head is in the locked position on the right side of the platen, press and hold Stop/Exit key on the control panel for 5 seconds. When the print head moves to the center, check the right side of the platen for jammed paper. Gently slide the print head left and right and check for paper scraps trapped underneath the print head.
Close the scanner cover. Remove the paper from the paper tray and verify that the tray guides are set to the correct paper size.
Check the paper for damage or irregularities that could prevent it from feeding properly. Also verify the weight and thickness of the paper. Follow the link on the screen for more information on paper specifications.
Next fan the paper…and reload it into the paper tray. Ensure the tray guides are not pushed too tightly against the paper which can cause jamming. Also verify that the paper is not loaded above the maximum fill line. Now replace the paper tray.
Next, we will print a Quality Check Sheet. Please note the Quality Check Sheet is a once sided document. If your machine jammed while printing a two-sided document you will need to test it by printing another two-sided document from your computer.
On the control panel press the settings key.
Press the down arrow repeatedly until the “General Setup” option is selected. Then press “OK”
Next select the “Maintenance” option, and press “OK”
Now select the “Impr. Print Quality” option and again press “OK”
Select “Impr. Print Quality For white lines” and then press “OK”
When prompted, press the right arrow
Once the quality check sheet prints correctly the procedure is complete.
If the error message continues to display you will need to clean the encoder strip. Follow the link on the screen to view the encoder strip cleaning procedure
For more Tutorials, FAQ's and Videos, visit us at www.brother-usa.com
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[@aldance2075]

This video is well worth it. It was very helpful and I learned much about my printer from it. Also, I'm much more familiar with it and I'll be making less repairman calls. Big thanks to whoever posted it!

[@LoveLifeLiveItNow]

Thank you, it worked like a treat! I learned a lot about my printer. I would never have looked at the back of the machine for a paper jam, and that's exactly where it was.

[@brotheroffice]

Glad it helped!

[@jokunsman7275]

Perfect! I found the tray to uncover our hidden jam!

[@DoloresGeyer]

It worked! Thank you so much!!

[@uriargaman]

This was helpful.

[@urigross]

Life saver!!!

[@HassanHassan-cy9iq]

Thanks this was really helpful

[@brotheroffice]

Glad it helped

[@TheAgiovannym]

Very helpful !!!

[@brotheroffice]

So glad!

[@hepburir]

Very helpful

[@brotheroffice]

Glad you think so!