Michael O'Leary - the antichrist of customer experience. Or is he?

[@paulodonoghue7478]

I fly Ryanair all time and only had one delay If you go by their rules you don't have an issue. Never had an issue with their staff who were always very curtious. Ryanair is one of the most successful Airlines with the most upto date fleet you can get and another 200 aircraft on order. Plus their prices beat most Airlines.

[@gregconway736]

Nobody is forced to use Ryanair. There are other airlines. Unlike before when state owned airlines had a monopoly. In the 1980s Aer Lingus charged £IR200(€222euros) to fly from Dublin to London. Now flights start at 9.99 euros.

[@Evemeister12]

Ryanair gives customers the illusion of low cost. Once you buy a ticket, you are compelled to choose a seat even when you don't have a preference, and that costs extra. That's not to mention the charges for baggage on each flight, even for a shoulder bag. Cumulatively the charges add up to a sum more expensive than a one-off payment to a higher budget airline. Ryanair is a con. Brace yourself for the Ryanair staff flooding the comments section in defence of the company while pretending to be passengers.

[@CoseACaso]

"The problem with Ryanair is that actually, this worked". Well, that's your problem. I had a great customer experience and agree with what the CEO says. If you forgot to print your boarding pass, then it's your fault. Also, if you don't like cheap flights and prefer a much more costly company, you can go for it!

[@fincaman2]

I travel Ryanair 6 times a year and apart from to odd delay I've had no problems

[@pierer91]

Flown Ryan Air loads of time and barely ever had issues. Some of the charges are stupid, but the base price is usually good.

[@robovac3557]

Michael is beyond ridicule. Great people are.