Mock call for beginners part 2 (FINANCIAL ACCOUNT with SAMPLE CALL / ROLE PLAY)

#callcentertips #mockcalltips #kuyareneboy #BEGINNERS #telco
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[@kuyareneboy]

✨Hi sayo! Scholar ka na din sa aming Callcenter training! 2 slots kaya mag-enroll ka na! Pm mo lang Ako sa fb page natin : Kuya Reneboy Official facebook.com/BoldmindsAcademyPH/ Pwede ka din magsend ng email to get your slot sa [e-mail]

[@estheradvincula8536]

For me, its letter B. Nagbigay sya ng apology about sa na experience ni customer at ini- emphasize nya rin si customer para sa mga nanyari. At last nag assure sya na ma re-resolve nya ang concern ni customer.

[@sharoncaballero7044]

Debit where transactions deducted while credit where funds such as deposits where added to the account

[@rei.garcia]

First time ko po magapply sa bpo, no xp po ako. Thankyou po sa mga tips for J.O na ko tom ❤ Godbless po 😊

[@johnmichaelobcemea7421]

Kamusta ka na ate nandiyan ka pa rin sa work mo?

[@archiepaulallosada6728]

Thank you kuya reneboy, dpahil sa MGA video mo nakapag trabaho ako sa bpo industry. 2 years na po ako sa bpo. As a payback po I continuously promoting your channel sa LAHAT Ng gustong mag call center agent.

[@ghingmusa8851]

It's definitely B. It's polite and showing empathy to the customer

[@daffodildaclan2713]

Hi kuya! I was recently hired that's because of your tips and advice. Thank you so much! [SHS GRAD, NO JOB EXPERIENCE AT ALL] you're so helpful!🙏

[@joycejimenez6298]

Kuya Rene boy silent subscriber and follower niyo ako ..thank you sa mga tips mo lagi akong nanonood and finally napasa ko na ... training ko na sa march and hoping na magtuloy tuloy na .🙏

[@MarkJashierSetosta]

For me, kahit wala ako experience sa BPO pero may natutunan naman po ako sa mga pinanood ko sa KZbin about sa Bad News but in a positive scripting so my answer sa resolution is Letter B. Dahil sa sentence na iyun sinabi nya yung dahilan pero hindi sa paraang mawoworry ang customer o ginamit nya yung positive scripting. By the way, Thank you po Kuya Reneboy na napili comment ko and more power pa sa Channel ninyo. Pa shout out na rin po sa Setosta Family. God bless po. 😊

[@hortelanokentacel619]

Its C, never ever apologize, just acknowledgement is enough

[@jennifermurillo4321]

Hi Sir Reneboy, dream ko din ang maging Call Center Agent, I know it's not too late for me even though my age of 53, I was once an Office Admin staff and also given a service to adult as Caregiver, this new trend of job is what I'm looking for and I want to experience being a part of a BPO COMPANY and learn more about it, age doesn't count to reach your goals and interact with people locally and internationally 👌🙏

[@cjhann8052]

Wala pa kong experience sa call center, pero I think letter B yung pinaka okay na sagot kasi napakaganda ng sentence construction and di masyadong rude pakinggan. Salamat kuya reneboy sa bagong upload!

[@reveuse.senvoler]

May final interview ako later financial account siya and no exp din ako, balitaan kita kuya reneboy if I got it. Thank you for believing in me kuya!

[@Xylk-k4y]

Kumusta po?

[@LaagniScott]

Kamusta po?

[@thewizardprincess8452]

kamusta po?

[@rufamaepalermo3602]

May final interview din ako tomorrow financial acc huhu kinakabahan ako

[@MmaAndZam]

For me letter B. Kasi nag bigay siya ng empathy sa customer. And it's important to let the customer know there's nothing to worry na they'll be able to perform further investigation sa account ni customer. An act of understanding and kindness towards the customer's issue is a must.

[@marygraceparenzo6272]

Have a great day Kuya Rene! Your videos really help me a lot. I passed the initial and final interview on July 26. I have already signed my contract, and I will be handling my financial account. My training is on August 22. Thank you so much, Kuya Reneboy! God bless.

[@kenjipardilla]

C for me. 1st option is a very transactional and 2nd option, you dont need to say sorry, you didn't do anything wrong and customer will abuse you if you're soft.

[@arwalizaadjijil2413]

Salamat po sa help newbie po ako sa Concentrix tapos Financial account inoffer sa akin I dont have any idea about it pero im very lucky na makita ko tong content mo kuya Reneboy salamat talaga sa tulong

[@LaagniScott]

Kamusta po?

[@Crizzel_Natural]

Thank you so much po naka kuha ako ng idea about the financial account today is my final interview at the company of iqor thankyou so much sir.

[@rikamaeprudenciado6914]

Hello po ma'am, advice nman po mam, I'm waiting for final interview financial account in Iqor.. TIA

[@reaflorese4635]

Kuya Reneboy, On behalf of all aspiring Call Center agents, we thank you for sharing your knowledge with us and for boosting our confidence to be part of the BPO industry. Indeed we are learning from your tips and videos you are sharing. The reason why I want to be a call center agent is because of the career growth opportunity I am seeing and to be just like you, I can see how confident you are as well as the mindset you have. Again, just want to say Thank you for providing this kind of information to us. Really helpful 💝

[@jonathanparayno9026]

idol boss rene...J.O ko na....laki ng tulong lahat ng tips mo lalo na yung mga swabe moves...thanks a lot boss reneboy

[@TheExplorervlogger101]

Salamat po kuya sa mga tips na binigay mo very informative videos and I'm glad to hear all your information about how to become a call agent I hope po mka work ako sa BPO.

[@eirhenfuentes5665]

Kuya reneboy!!!!! 😭 Got my job offer na and very grateful ako sa mga tips mo, sobrang nakatulong sakin!! Newbie po ako and sa premium account ako na endorse❤ super amazed sila sa final interview ko and napassed ko lahat ng assessment including my mock call!!! For training na ako this 2nd week!!! I'll be watching ur tips sa mga callcenter training. Thankyou kuya reneboyy!!!❤

[@marites6709]

Thanks dahil dito nakapasa ako.atlast. ilang beses ako nag interview after I watched one of your video for final interview at last im hired. financial acount at that. A lot thanks to you

[@rhoydvchannel295]

Congrats po!! Kamusta po? Financial acct as a beginner? Lastly, anong company po??

[@marites6709]

Ubiquity po.

[@moisesnamuag]

Kuya Reneboy thank you sa iyong mga pinakaswabeng call center tips agad ako na tanggap Salute to you kuya❤

[@giamanalo1395]

Napapanood ako ng Financial Account dahil gusto ako isabak sa Financial Account, newbie palang ako as in first time ko mag apply sa BPO industry, hindi rin ako tinanong if 2 year college graduate ako.

[@princeearlbarojabo9228]

kuya reneboy thank you so much sa lahat ng mga tips mo lahat pasok talaga solid !!

[@shierhaconales1078]

Letter B for me cause he empathize with the customer, then he reasure to investigate the charges.

[@charizjoyaman2744]

Thank you so much Kuya Rene. Madami ako natutunan sa mga interview tips mo po at ngayon lamg po nakapasok napo ako at starting training na this day. More blessings and knowledge you will share to those who wants to be in BPO industry. God bless more to you din po Sir Rene. 💖💖💖

[@enenvillarino1857]

I donr have any call center experience ,but my answer is letter B. Hoping makapasa ako sa mga interviews ko this week. Thank you po sa mga tips kuya .

[@mayvisgrey6832]

Hi sir. Correction lng po regarding sa debit and credit. Credit po is ung pumapasok ppnta sa bank account and yung debit ay yung lumalabas na pera sa bank account.

[@margarretoreaevangelista2373]

Pede nyo Poba gawan Ng mock call video about out bound sales account? Thank you ❤️

[@rodeljainar9784]

Kuya Reneboy Isa din ako sa mga scholar ng Boldminds Academy. Maraming Salamat sa Inyo Kuya Reneboy Marami akong natutunan sa inyong Call Center Traning.

[@AyahNauricoRanque]

Hello po kuya reneboy😊😊 What really a big help.. I passed the final interview wich is financial account😊😊thank u so much po.

[@insightjobwithmaryjey]

Kuya Reneboy, I've been watching your contents and it really helps me to ace the assessments, initial interview, and my final interview. Thank you so much , you really help me. Right now, I'm waiting for my training for the "Financial Software Account" I hope I can make it.😌

[@echopimentel3740]

Thank you kuya Rene boy sa learning tips and video ginawa ko lahat yung sinabi mo i'm a newbie in bpo and Yes! i just hired today and signing contract❤ glory to god🙏

[@laramelissadeleon5211]

I don't have any call center experiece. But the best answer of that question is letter b

[@DanielleFayeRamas]

Contract signing na ako huhu Financial account, No experience. Goodluck sakin guys ❤

[@johncederickcadiz2394]

how was your experience? I'm about to sign my contract too and the account they gave to me is a financial newbie in bpo

[@edrelynmanzano4126]

I choose letter B, Empathize with the customer acknowledge their frustration. And listen attentively to the customers concern.

[@rowenaflores9511]

Thanks for sharing, super informative, God bless you

[@matrishiasherilynagustin9177]

Now ko lang to papanoorin ksi need ko to natanggap ako today diko din expect ksi nga not qualified ako sa tripadvisor final interview so need ko manood ksi financial campaign ung naipasa ko

[@johnroymala-ay6160]

Ako na high school grad lang tapos wala pang experienced pero ito yung binigay saken na account at hindi rin naman ganun ka ganda ang offer pero okey lang for experience lang

[@SeminarChauffeur]

Bumalik ako sa college at kumuha ng financial mgmt course para lang makapasa rito lol! Sana pag graduate ko sa june at nag try ako makapasa ako hehe!

[@rosemarieanntirana5130]

thanks sa tip sir keep safe po nakaka pagod ilang oras naka upo masakit sa likod hagod nalang po ng efficascent oil para maka ginhawa ang pakiramdam at maka relax naman

[@anacletodwarguelles8755]

❤ kuya Reneboy interesting Ang call center agent.. gusto ko maging part ng free call center interview service nyo at salamat sa tips

[@lancevillacorte22]

Waiting nlng po ako sa account validation and final interview.. sana maka pasa po ako🙏🙏🙏

[@angelicafrias1526]

Thankyou kuya reneboy! JO na ako and start ko na sa monday. I always watched your videos ❤️

[@jobylynzabala-oh6mn]

Hi kuya Reneboy bago palng ako mag apply sa call center sobrang laking tulong ng mga tips mo para sa new begginers na katulad ko For me mas maganda at maayos isagot ung letter B

[@sheilacalumbaalegado1872]

gustong gusto kung maging call center agent...dahil gusto kung ma xperience about call center...and need po ma enhace ko ang skills ko

[@MetacomCareers]

*Great content, Kuya Reneboy! Hope you can send some of your applicants to us! :) We are hiring call center agents nationwide!* 🙂

[@kuyareneboy]

email me bigyan kita libong applicant [e-mail]

[@g12gasbabegailreyes72]

I was failed at the assessment of afni because of this and about the PAS thing hehe but my answer in here is B.

[@g12gasbabegailreyes72]

Because, you have to be empathy with the customer. You should sorry, but not really your fault or the company. After that, you should explain to them the process. And it's the letter B that contains those answer.

[@jahrex2772]

Hi kuya reneboy, may sample mock call po ba kayu, nang HOME SICURITY ACCOUNT.

[@stayhomemomsh9280]

B, because this has to be investigated first to have best resolution

[@ChristianFlores46]

Thank you kuya telus international me finacial nov. 29 pa start ko

[@rhoydvchannel295]

Financial ako iaasign. Hindi ba ganun ka komplikado yung acct na to sa mga newbies na katulad ko??

[@lourdesmedrano4376]

nacchallenge aq kuya reneboy lahat na gnawa para makapasok sa call center pero dpa dn aq susuko... a quitter never wins dba?slamat sa video m.. broke lng aq ngaun kaya d aq makaenroll sa boldminds... cguro hndi q p tlaga time hehehe again thanks sa effort m magturo sa mga aspiring cc agents..

[@marloonkidTV]

Thank you for giving me this IDEA.😁

[@jhonvincententico8984]

The First client best choice is letter C

[@mysterysinger777]

Thank you kuya Reneboy. This is of big help especially for us newbies.

[@joviemateriano7203]

Kuyanreneboy ano po yung BUPLAS ASSESSMENT tips naman po

[@bsit1-ejustineorquiza913]

Kuya Reneboy ask ko lang po yung Genesis Account po ba is same with Collections?

[@minxml5396]

For me, It's letter B cause If A, Hindi pa natin alam bakit na charge sakanya yun dahil sa system error, Kung letter C, naman Hindi rin natin pwede sabihin na dapat lang ma charge sa account mo kasi continuous purchase nagsabi kana ng reason tapos mag investigate kapa. Hahaha. Kasi sa kasunod na sagot ng agent is sabi ni customer btw how long it usually it takes? So, it's letter B. Everyday ako practice ng mock calls with my boyfie minsan napapagalitan pako kasi isasagot ko ABAY MALAY KO SAYO HAHAHAHA :D Thank you Kuya Rene halos lahat na ng videoes mo napanood ko na more uploads pa para more knowledge to learn pa ako hihi.

[@Madtbeauty]

hi kuya okay po ba ang financial account ng foundever>?Mataas po ba ang salary? thank you!

[@choiitv1225]

I dont have any experience in call center, i will choose letter B which He emphasize the customer and the willingness is there. I also want to become your scholar kuya reneboy. I've been watching your videos for almost one month. Sana magiging isa ako sa mga scholars mo hehe. More power 🔥 #Scholar

[@marieannecaguioa9338]

Good day Kuya Reneboy.first time ko po nag apply as a call center pero because of your tips nakapasa na po ako then start na training ko on July 4.God bless you always for helping us specially sa mga newbie with this industry❤

[@gioalicaway2215]

Kuya Reneboy how about in Process Associate any tips and video 😊😁

[@serene9216]

Kuya gawa ka naman po ng role play ng kung pano yung flow ng travel account and health care. And tips na rin po thank you!

[@lucilleapawan9139]

good day po kuya rene boy ilang bese na po ako nag apply at na interview pero wala parin wala po ako experience sa cc sana matulungan nyo ko makapasa salamat po

[@mercedesmadjos3381]

subrang liit ng letra d ma klaru po sir rene boy hehe

[@pamelacarino254]

This is helpful ❤️ thank you Sir ☺️

[@suricruise_1944]

Alam na po ba ng mga foreign customers na pinoy ang sumasagot sa tawag nila?

[@EyraBuenaventura-lx9nn]

Final interview for tomorrow any tips on final interview for handling financial account

[@thedoge8651]

Walangya nag apply ako baka sakali lang pa utal utal pa english ko sa interview tapos nakuha ako for financial account 😂😂😂

[@bernadettecristoria2651]

Nakakakaba, paano ako napunta sa Financial account nang walang kahit anong job experience and fresh SHS graduate huhu, wala rin namang additional assessment. Pero go pa rin to haha done na sa cotract signing and medical.

[@mhaemhae3223]

Kapag po ba sa financial ka may specific po ba na gagawin mo or lahat po dapat alam mo?

[@hype1508]

Good day Lods Reneboy, Same din ba sa LOCAL Financial Account yan Lods? Thanks

[@KaMata_vlog]

The best is B with empathy 😅

[@cherankoh6776]

hi kuya rene my answer for is letter b

[@donbellycellacay9223]

Ka swabe reneboy is back ...

[@이미린주솔]

HS grad and no exp in cc pero sa financial account ang na assign skin 🥺 by Monday final interview virtual

[@cathyf.7851]

financial account here sykes company. waiting for training😊

[@monsterwingscainta7888]

Same, when po start training date mo

[@catherineaposaga2952]

Letter B would be the best answer

[@erichsnare]

If wala pong experience sa BPO.. meron po bang script sa mock call?

[@angsyx]

kuya reneboy wala padin pobang registration form for batch 18?

[@SharoseInsung]

napunta ako sa video na to kasi kaka passed ko lang nakina at financial acocunt daw ihhandle ko..

[@jelochoi1168]

Iba pa ba to sa financial technology account?

[@isabellamai8369]

Sir meron po bang non compete agreement ang isang call center representative?

[@hacimsaveuc2301]

Kuya rene lahat po ba ng sasabihin pag nasa work na scripted po wla kapo ba idadagdag ..curious lng po

[@ranniecampilan6488]

May naka handle naba rito ng Financial Mortgage account?

[@itspaultastic1972]

May final interview ako mamaya for financial account, babalikan ko to for update 😂

[@ma.victoriacruz-lanuza5349]

So informative

[@ziachieBriones-ti9ux]

May interview ako mmya sn makatulong ang Sia kung maitatanong

[@rhoydvchannel295]

LETTER A FOR ME. Tama po ba Kuya Reneboy Pogi??

[@maryrosequingco6004]

Hi po. May idea po ba kayu about DocuSign account?

[@eloim68]

Can you give the name of BPO companies who have financial account program?thanks

[@remigiosalazar905]

Boss rene jay pa shout out sa susunod ikaw ung nakita ko kahapon 😂😂😂

[@christianbb9762]

Kuya Reneboy accepting po ba ng HS grad si Optum?

[@jennifermurillo4321]

For me it's letter B.

[@ladyone3536]

for JO waiting. financial acct in Sykes.

[@allmight5880]

non voice po ba or may calls ang financial tech acct?

[@padillacarenjhoyl.1681]

I believe it's B 🥰