Banking/Financial Mock Call Script - Lost Card

[@Kwestyon]

Customer Service Training Playlist: kzbin.info/www/bejne/ap-sd5mvobtjiZY&pp=gAQB

[@mariaisabelmercado7835]

Thank you so much i love your videos ❤

[@elmercristino]

Where are you from? Are you single?

[@roshandocasao5742]

Hello, anytips for coping up fast typing/listening with names (unfamiliar) ? Like I think I spell them out unright but I need to make it sure its right without bothering the caller.

[@justinsingh221]

Those calls can be tough at firsthand but when your going the extra mile to help them out can make you more confident with handling every query from easy to difficult

[@Lynn11-x]

Just got hired to my first BPO work yesterday. I was informed that I'll be in a financial Account so here I am watching your videos. Huhu

[@angelikagipolio2073]

More financial account mock calls please.You're so great in this Ms. Kwestyon! 😍 Eversince I got hired in BPO industry , I can't stop watching you.I worked in Retail Acc before and now I'll be applying to a Financial Account to try something new.Continue inspiring us to become a pro in this industry 🙏🏻

[@rafaelc.s3326]

Hello, Ms. Kwestyon. Your videos are just spectacular. As an English student myself, you're such an inspiration, and I hope one day to get to your English level. Thank you so much for all the hard work and care you put into your work. Greetings from Brazil. Blessings!🙏

[@Kwestyon]

Thank you! That means a lot. Best of luck to you!

[@juliorodriguez9657]

Dear girl. Love the way You explain these situations. Greetings from México city. Thanks You dor your beautiful voice and beautiful vídeos

[@beautalia6598]

I love this thank you ❤️

[@viddiary8499]

Very detailed. That's what i like about your tutorials.

[@KaethMickaAgpalo]

Hi Miss Shiena! I've been watching your videos since I started applying to my first ever BPO company, you helped me a lot. From being an elementary teacher, I am now hired as a call center agent. Thank you so much for all the tips and ideas, I will continue to learn from you. Stay safe! 💗

[@Kwestyon]

Congratulations and thank you! 🙏🏼🙏🏼🙏🏼

[@MAYMAYBOI18]

​@@Kwestyon Why would you leave that job for being a contact centre agent 😐

[@Kwestyon]

@MAYNAYBOI18 Not all schools pay decent salaries. Public schools, i believe, pay as well as call centers but not the schools that are run by private companies. At least that's the case in my province so this is just a guess.

[@sharonocampos7279]

I really love that you’ve been leaving the text format of your calls in the description. It is very helpful. Thanks ❤

[@juandavidcuero1304]

I just got hired and believe me It was mostly for your help haha ❤️ I saw your videos before, during and now after the hiring process, I’m truly thankful. I’m in a financial/banking campaign so this vid it’s been sooo helpful, I usually watch it several times lol, please try to do more financial mock calls. Thank youuu for everything 🤗

[@Kwestyon]

Congratulations! I'm glad I could help.

[@ilovebretmanrock2774]

Because of your videos nakapasok ako sa BPO industry and currently I am handling financial account. Thank you so much!💕

[@Kwestyon]

Congratulations!!!!

[@lylealdridpalma8285]

Hi Ms. Sheena, can you do more videos like this in diffirent scenarios? My account is Banking & Financial Services, I'm really having a hard time absorbing all information being discussed on my training especially that we are not allowed to bring a pen and paper inside the training room, plus that I'm a newbie in this industry. Watching your videos makes it easier for me to remember the call flow, positive scripts, and the right tone of voice. I'm hoping that you're able to read this ❤ Thank you so much😊

[@arvinsenglishph2293]

I'm over the moon that Shiena came up with challenging mock call😯

[@gerardoortiz5692]

Since I've been working for Citizens Bank this is a common scenario many times in the day they normally get frustrated by the situation but it's one of the best ways to get accustom on handling irate customers. Great video to learn about banking

[@rodanicaroser.9545]

This is so helpful 🥺 I was hired last November 18 and was informed that i will be starting my training on Dec 10. you're videos helped me a lot. I've been watching your videos from before and after the interview process. bdw I'm a first timer in a BPO industry.. my English is not that good for now😅

[@samuelbandolajr7594]

I like it very much not only coz it's perfect timing for me, fyi just done with my medical exam yesterday, I'm hoping that we're going to start training sooner. The video explained every detailed things what to do. That's one thing you set apart from the others. KUDOS 👍

[@omnistgangsterenlightenmen3788]

You did really good and your a beautiful person inside and out ❤

[@user-Berlin2024]

Wow! You're better in call handle I am following until I become better like you. You're my favorite trainer.

[@whellhew343]

Great call handling Ms. Kwestyon, i've been watching you for over a year from now until i got hired in one of the bpo here in the philippines, I can relate since i am now a QA in financial account, though there were some of the informations that cannot be disclose but can only be confirmed. I also find your videos very helpful for the aspirants who wanted to become part of the Team. More powers ms.❤

[@pedromateo9313]

Guy is a an excellent video because we have to listen and keep in our minds in order to guive a sastifieing response to the customer

[@RC_HIGHLIGHTS]

i hope someday i become a great bpo agent like you, your videos is verry helpfull take care miss candice❤

[@simplymeiris1017]

Thank u for all of your tips and videos who helped me a lot. 😊When i was applying in BPO i watc all the time your videos. And i can say that it helps me a lot to construct my english vocabulary.❤❤

[@maryannmaomay275]

Relate on this, thank u candies Iam handling financial accnt and at fraud dept. 😊 this is really helpful.

[@Kwestyon]

I'm glad to hear that. Thank you din.

[@zaidenglish635]

You are the best! I love the way you explain everything! Greetings from Mexico! I am your fan number one ❤

[@KelvinShowTV_]

Another great and beautiful video as you ❤!!!!

[@altransala9616]

i love your videos. i was in financial account. EWS. so helpful ❤

[@mateoorjuela1647]

I really needed this, I'll be working in call canter about this stuff and found this so helpful, could yo do please do more videos about this?

[@thermywadelyson7253]

You drive me crazy about your knowledge wooow

[@thermywadelyson7253]

I just want to be like you and would you mind helping me ?

[@herex693]

Watching ur videos is helpful, I would love to see a video on mock chat where customer is irrate and is very upset with the Company.

[@Kwestyon]

Noted!

[@herex693]

@@Kwestyon Thank you Kwestyon!

[@herex693]

@@Kwestyon I work in blended international chat/voice process where 9, 10 stars from custs on every survey are positive rest all negatives, need little help on this.

[@noypi4085]

I hope I can also have the knowledge and confidence that you have. You're really such an inspiration to me, you've been very helpful to me since then. Thank you so much for all your sharings God bless you dear.

[@Kwestyon]

Thank you and best of luck to you!

[@maxchannel8505]

Thank you always for all ur vids ms. Sheina. It helps me a lot..

[@lifewithuf]

So beautifully explained love from India 🇮🇳

[@KemGulipardo-el2ue]

Hi Kwestyon! Thank you so much for your videos/ mock calls😊 Its really a great help especially to me from the start of my application in the BPO until I got endorse and dealing to the customers. My only request is a sample mock call that when the customer wants to buy flowers for valentines day heheh Thank you so much Miss Candice

[@KemGulipardo-el2ue]

Sana po mapagbigyan Miss Candice, sample mock call po yung parang 100 flowers to deliver po na when the cx wants to order flowers with adds on chocolates for valentines hehe.. Thanks much po Miss Candice

[@Kwestyon]

Noted. :)

[@eidrixferrera1146]

Hello, Ms. Kwestyon. I just want to say thankyou for all your videos that created and it so really helping to me because i am applying as a call center agent and my english is so bad as of now its getting enhance by watching your videos. i hope that you can make a more content like this :> its really helpful for all begginers like me :>

[@yoshira161]

Financial account CSR here! Solid! 😭❤️

[@rodelioramonjr]

YOWN! Ate Sheena pinapakilig mo 'ko! 😭 More financial account videos po! More power! ✨ And Ate, may bago akong isusuggest. "HOW TO INCREASE YOUR SENTIMENTS SCORE" 😁 Lately, nahihirapan ako dyan eh. Thanks po!!!!

[@maria_condensada]

♡ love this video Ms.

[@justmu6ic]

Hello po Ma'am, napakalaking tulong po ng mga videos niyo lalo na ngayon na marami sa kabataan ang nagbabalak na mag work muna instead na mag kolehiyo.. Actually ilang days na akong tumatambay dito sa YT Channel niyo po. Nagpaplano po kasi akong pumasok ng Call Center if di ako makapag aral ng college this year. Ma'am can i request a content po like a sample interview or Q&A between Interviewer and a SHS Grad with no experience pa po sa BPO companies. Sana po mapansin ito. Godbless po Ma'am.☺️♥️

[@Kwestyon]

Okay, I'll put that on the list. Thank you and good luck!

[@seraphina3322]

Thank youu! I really need to improve my qa this was really helpful!😊

[@cristinagalvez2761]

🙌🙌🙌 I needed this!!

[@M_C_G_I]

nice one indeed..

[@TabithaOrtega893]

been waiting for this❤❤ thank you thank you so much po🤗

[@Re-AnneParaiso-kk7ub]

❤️❤️❤️ thank you for this Ms. Sheina

[@federalexpressman9762]

I like to think Kwestyon is a company where every agent physically looks the same

[@Kwestyon]

Clones.

[@fehybanez5791]

Thank you for this misKwestyon ❤️

[@rarerae9391]

❤❤❤ very helpful 💯 thanks!

[@saraybermeo4506]

Thank so much ❤❤🙏🙏🙏 you really help me to improve. Blessings for you 🙏🙏❤

[@ma.colienpadua6826]

Hi, I wanted to know the difference between a customer experience associate and a customer service representative. Hoping for your quick response. Thank you 🥰☺

[@jonathanmoisesgarcialanzas727]

most customer baheve like this but unfortunatly not all of them, they hate the ten business days by the way

[@khellschannel2828]

Amazing as always❤ thank you madamme❤❤

[@nemivaldez9145]

Thankss po sa mga tips. ❤️

[@r86y]

Excellent

[@rockinchick]

Idol, more financial account videos pls. ❤

[@user-Berlin2024]

Oh my goodness! I love you so much I'm so happy to learn from you. Your name is Sheena. Right?

[@adaltonoliveira6279]

Hello, congratulations on your channel, I live in Brazil, I heard that there is demand for work in a call center for people who speak my language, Portuguese, is that true? I am interested in going to the Philippines to live and work, I am 55 years old, is there an age limit to work in this area?

[@DenmarkAdona-kg3nv]

Hi Ms. Sheina. Could you do a video about retail account? Although a friend of mine said that it's easy but when I took an interview where there was a mock call test, my mind got mentally blocked although there is a script over me. I hope you could help me out. Thank you.

[@Kwestyon]

Noted..

[@vincejoseph6510]

sounds real

[@zyvinberss6406]

More of this 🥰🙌

[@francisybera7184]

Provitional credit also is not provided. Ut transaction is eligible for PVC.

[@Bertonto]

Like gurl, Im having a hard time trying to catch numbers and physical addresses over the phone...didn't know that american addresses were so difficult ( at least for me) This is driving me crazy fr... any tips or advice? Something? Please somebody help me!🙏🏼😢

[@Kwestyon]

Did you have a lesson about the 50 states of America during your training?

[@tangleslong499]

Could you do a video on Call Control and Handling with difficult, self Entitled, and mean callers? Last night, I had to handle a caller who has disability, and her requirements was that I speak louder and slowly and dont interrupt her conversations. If I don't she will snap at me, and repeat the story again. She drift from one story to the next. I feel like I have to "pleased" this caller due to her authority tone of voice which is off-putting. I have a disability too, and no way would I be mean to other people. She's the completely the opposite. I performed poorly in the call, and ended with an AHT of 60 minutes and unable to resolve the caller's query. The call ended in escalation. My question is, can we yell at the customer for being rude? I feel like acting as a punching bag, and let them attack me to the end.

[@Kwestyon]

Hey, I've had calls that reached 60 minutes due to the complexity of the issue. They definitely ruin your day. 🙃 And there are particular customers that get under your skin. I consider myself a people pleaser but I remember an encounter I had with a customer that enraged me to no end. I couldn't quite put my finger but it was something about the way she talked and bossed me around. It was just her. Usually, if there are no profanities, you cannot end the call. The company can make an exception though but i doubt it. Anything less than profanities, racism, and sexism are generally considered a CSR's problem. What was her issue though? Was it a dead-end call, or was it just a super complicated issue?

[@bevspebs7766]

Ang galinggg

[@myke-michael]

Very nice thanks

[@goldykumar8575]

Great explanation. Where are from?

[@kingrapreal]

thats so easy to do it, do a call selling products a very hard to sell

[@Kwestyon]

I have a video about a sales mock call here: kzbin.info/www/bejne/epW6o3dvl5KkoLs

[@kingrapreal]

@@Kwestyon oh my god this is gold thank you so much 🤙

[@arvinsenglishph2293]

Can't wait

[@LiNiZone]

my mock call during account validation, the scenario was the customer want to spend more than on what was left on her account. im completely clueless on what to say on what the customer would do. any tips ma'am?

[@khannawazish698]

Hi, I would suggest you to use "may" instead of "can" , that seems more respectful and more correct.

[@josecandelario3357]

Thanks

[@francisybera7184]

How about asking the address of card replacement where to be mailed to.

[@sergioestuardocontrerasova4577]

Gee, thanks for the video.

[@ArianeFestejo]

Ma'am can i ask something help about bank support to report

[@maryjanearbis1768]

Im new sa bpo,pwede humingi ng tips how to read ng mga address po nila.Thank you

[@jeanbartolome5447]

familiarize yourself sa mga city and states in USA.

[@johairahonday464]

Hi, miss. Please try thr mock calls about Health please. 🥺🙏

[@johairahonday464]

The*

[@Kwestyon]

Hi, these are my healthcare mock calls so far: kzbin.info/www/bejne/a3Tci3h6oNiEZqc kzbin.info/www/bejne/qH6VmJuAit1kfdE

[@astraandromeda5473]

What’s your headset?

[@francisybera7184]

No recap was provided as well.

[@biggainer167]

Nice

[@renliereyes7489]

I have mock call before ihahandle po yung customer na ayaw makipag usap sayo, ano po bang dapat na sabihin if ganon po?

[@Kwestyon]

Explain why it's in the customer's best interest that she talks to you. Also give her a brief explanation of the resolution so she knows you can solve her problem.

[@narararraaaa]

Hi miss. Do you have any tips for me? First time ko po mag apply sa call center and just got passed the interview but I have upcoming account validation. Do you have any tips paano mapasa po yon? Btw, account that was given to me is International Voice and Financial account. Also if there's a mock call ano dapat yung spiel or pwedeng company/bank name na gamitin kapag mag spiel? Thankyou

[@smithass8336]

Hi, I am from India, Kerala.Currently I am in uk and I got hired by one of the bank in uk as customer advocate at call centre.I started to watch your videos.can you give me some suggestions.I have language issues.

[@cesarmelara269]

waiting...

[@bandidongtulisan]

Meron ka ba sa spotify?

[@Kwestyon]

Wala po. But I'll check that out.

[@DenmarkAdona-kg3nv]

Hello Ate Sheina. Have you ever done making tagalog content? I'm curious about how you speak in tagalog 😅

[@Kwestyon]

Maybe I'll make some. Just not the priority. There are viewers kasi from other countries na hindi nakakaintindi. 😅

[@davidwayneherrera4267]

Actually you see your hand moving while you trying to explain everything to cx.

[@archangel3433]

For GOD so Loved the world that He Gave His One and Only Begotten Son JESUS CHRIST, so that anyone who Believes in Him will not perish but have Eternal Life (John 3:16)

[@karengonzalez8635]

Good

[@Sequin25]

Hndi ba ma fflag as long call yan miss?

[@kyramila3065]

hello po may mga script ka po ba sa mga video mo sa mock call nyu po?😊

[@Kwestyon]

This video has a text format: kwestyon.com/financial-account-mock-call-lost-card-call-center/ . And for the others meron din pero not all. You can find them on my website at kwestyon.com.

[@nathalimonterrosa5515]

Hotel sales account mock call please

[@yaaaan00]

hello po, just wanna ask if pano niyo na kukuha exactly yung mga names nila without wrongs spelling po? , just want to apply in tele po huhu as newbie fresher

[@kendall8858]

Financial Payroll next naman po iba din process pag payroll ehh

[@vjoysinglemomsjourney126]

❤❤❤

[@Ray-ty5sh]

I am trainning to work for a call center and I am so nervous! It's so difficult for me to speak English fast and fluent. I can understand almost a full conversation but when I have to answer to someone is when the problem begins...

[@psychomantis8015]

I'm hoping someday that I can absorb your accent and fluency in English.

[@yourkitchen9415]

Newbie po sa callcenter.ano po yan sariling sagot nio o my sinusundan na speil tapos dinadagdagan mo ng phrase kung need mag emphatize?

[@Kwestyon]

May spiel tapos edit edit mo lang as you go depende sa conversation.

[@yourkitchen9415]

@@Kwestyon thank u sa lahat ng info.galing nio po magturo❤️❤️

[@charmainemendez]

bus down thotiana, cardiana cardiana

[@Tunisianbeauties]

real life is different hh

[@jamilhussainbarbahuiya90]

Hi maam how are you

[@seanraileysabalboro5158]

POV: finance account binigay sayo🤣

[@cozime281]

maka nganga gyud ang ka gahot

[@Kwestyon]

😂