Net Promoter Score in Law Firms

[@ianlyngklip674]

Great information about using NPS and how to use them. I would love to hear more about how you use this and revenue targets to set bonuses. Thanks for the video.

[@ModernLawPractice]

For sure. I just posted a video today that may answer your questions. kzbin.info/www/bejne/m4GVg4mKoK6rpbs

[@Jameshartlaw]

Great video Billie! What is the book you recommend? I saw a couple on Amazon. Thanks!

[@ModernLawPractice]

The ultimate question 2.0 is the book that explains the background and use case for NPS.

[@Jameshartlaw]

I thought that might be the one - Thanks Billie!