🔴 15. LIVE - UiPath Production Support | Questions and Answers | Support Team | RPA | Orchestrator

Production support is branch which supports the IT systems/applications/ Robots in RPA - currently being used by the business users. This primary objective is to ensure the applications are up and running and the Jobs are getting executed properly.
There are various levels of production support
Level 1 support - Initial helpdesk.
Level 2 Support - Technical support for the application or software.
Level 3 Support - Team working on defects and enhancements, bug fixing etc.
This week was being approached by an UiPath Support Aspirant who wanted to understand the orchestrator and the Support Activities we do on daily basis.
This video is an Live conversation where we are talking about the various aspects of the support role.
➤➤➤ Timestamps
0:00 - Start
01:00 - Agenda of the Video
03:11 - Tenants in Orchestrator
03:42 - Machines in Orchestrator
04:04 - Robots in Orchestrator
04:26 - Packages in Orchestrator
04:59 - Credential Store
05:30 - License Management in Orchestrator
05:54 - Activities of Support Role
07:28 - Validate Machine statuses
11:33 - Monitoring Jobs
12:57 - Process vs Packages
14:10 - Rollback Previous versions
15:22 - Steps to Follow in case of Exception in Orchestrator
18:22 - Queues in Orchestrator
21:40 - Long Running Process
25:08 - Assets in UiPath Orchestrator
26:44 - Monitoring Tab in Orchestrator
27:58 - Admin Roles and Responsibilities
31:24 - Password Reset in UiPath Orchestrator
33:09 - Courses from UiPath Academy to Refer
➤ Links to Refer :
Triggers in UiPath Orchestrator
• Triggers in UiPath Orc...
➤ UiPath - Exception Handling
• UiPath - Exception Han...
➤ Using Assets in UiPath | Explained with Scenarios
• 🔴 16 .Using Assets in ...
➤➤➤
#UiPath #ProductionSupport #Beginners #Automation #UiPathCommunity #BestPractices #Orchestrator #Coding #L1Support #L2Support
#UiPath #RPA #MukeshKala
➤➤➤ Happy Automation !
➤➤➤ Happy Automation!
➤➤➤ Social Media Links
👉 Instagram : / uipathtutorials
👉 LinkedIn : / mukeshkala
👉 Twitter : / tweetmukeshkala
👉 Facebook: / uipathfb
👉 KZbin : / tutorialsbymukeshkala
👉 Mail : [e-mail]
#UiPathCommunity #UiPath #RPA

[@MukeshKala]

Sharing Video for RPA Lifecycle | Stages and Teams Involvement | PDD | SDD | Documents Etc. kzbin.info/www/bejne/j6HdenaYetWIZq8

[@yashobantadash6670]

hii bro! had a question. can you tell me whats difference among l0,l1,l2,l3,l4 support role in uipath?

[@MukeshKala]

Ideally it’s L1 L2 and L3 Support ! But if these are in context of support rolres - it should refer to levels of support

[@yashobantadash6670]

@@MukeshKala what are basic differences among them according to work responsibility

[@MukeshKala]

Why don’t you drop me a email with all these queries :: I will revert 🙂

[@yashobantadash6670]

@@MukeshKala okay bro 😊

[@malinivinnamala7085]

Hi Mukesh, thank you for the detailed explanation about Orchestrator. Waiting for the next video

[@MukeshKala]

Will upload soon ! Appreciate your Feedback.

[@vijayalakshmiboya9288]

Hi Sir thanks for the nice Video came to know in detail about orchestrator ,Assets, Queues and Robots.. got clear idea about support role. If possible please take interviews of support guys and keep posted as series.

[@MukeshKala]

Thank You ! Wonderful Idea - Let me see If I could get someone to have a Mock Interview for support role.

[@balajim4917]

Very useful and the way you explained everything was brilliant

[@MukeshKala]

Glad it was helpful!

[@joswadsouza1445]

New concept waiting 🔥

[@vsb9677]

Superb as always..👍 All of your videos have something unique.. If you can please do videos about the UiPath Insights,It would be more helpful in monitoring point of view.

[@MukeshKala]

Sure Noted , Thank you for the Feedback

[@radhab.d4965]

Hi Mukesh I will be watching your videos continuously.

[@MukeshKala]

Thank you 😊

[@SuryaAutomotive04]

hi this is surya first of all thanks to you for making videos and playlist of RPA. yet i watched your half playlist of hindi series, but always i have a one confusion between TENANT and ENVIRONMENT in orch. please if possilbe make short video on it. in hindi for better understanding.

[@MukeshKala]

Sure - I Have Noted - BTW if you are interested I have already covered this is my course launched - you can use the code FIRST100 to get discount as well : mukeshkala.graphy.com/courses/UiPath-Orchestrator-Fundamentals-64c0f010e4b0249139a6a5c2-64c0f010e4b0249139a6a5c2 -

[@thogaivel8631]

It's used to my resume for project

[@MukeshKala]

Let me know in case you need any more help !

[@joswadsouza1445]

Nice video

[@MukeshKala]

Thank You !

[@ajayperso4213]

Hi Can you please explain the difference orchestrator logs and custom logs, And do we require both these logs or custom log is itself enough in real time?

[@MukeshKala]

Orchestrator logs - Generated by using add Log message activity in uipath studio. These logs are visible on orchestrator and are stored in orchestrator DB. Since stored in DB - when processes count is huge - the DB becomes full because of logs. hence there is a concept of custom logs - where logs are stored in a notepad/ excel file and kept at some shared location and not on DB. In Projects - It will depends whether are you allowed to create logs on orchestrator and you have access to the logs. If not - then we use custom logs. Please refer the below video for more details on custom logs - kzbin.info/www/bejne/mIWZp6SZiM5nZpo

[@rpauipathtutorials2192]

Hi Muki bro, Video was clear and informative I have few doubts like 1) From which point RPA Developers are assigned to project (In the sense like from creation of pdd sdd or code building stage ?) and till when (Means till hyper care or support or only till the package is deployed in production orchestrator ?).

[@MukeshKala]

Hello, Appreciate your Feedback. Once the PDD is finalized - RPA Developers are sometimes involved in designing the solution along with the solution architect , Then Development , Unit Testing , Fixing Testing Defects , Readiness for Production and Hypercare and sometime during Production Bug Fixes. Below Video explains Team involvements in the RPA Lifecycle - This shouls give you a clear idea about the lifecycle of RPA Project - kzbin.info/www/bejne/j6HdenaYetWIZq8 Let me know your feedback !

[@sanjaypratap1741]

Good one Mukesh 🙂 Sanjay from wonderbotz

[@MukeshKala]

Thank you Sanjay - And you do not need a Introduction 🙂

[@MaheshPatel-om5vq]

Muka you are very good

[@MukeshKala]

Thanks Mahesh 😍

[@preethipushparaj2915]

Hi Mukesh, May I know how can we check Orchestrator logs? Thanks!

[@MukeshKala]

In Orchestrator - Go to the Respective Folders > Automation > Jobs > Select the Job and See Logs

[@adarshautomation4995]

Excellent video learned a lot. But I have one query that how to get error message alerts or Status alert to my Gmail when my unattended bot encountered with any errors

[@MukeshKala]

Thank you for the Response . You just have to go to Alerts in Orchestrator .. Click on the Bell Icon at the top Right ... Go to Alerts Settings and Subscribe for alerts.

[@adarshautomation4995]

@@MukeshKala Thank u now I can get it and i am expecting a video on SDD and PDD document Preparation in real time..

[@MukeshKala]

@@adarshautomation4995 sure 😊

[@snehaabc7986]

My bot is scheduled to run every 2hours, so every 2hours a new job is created but I need to schedule it to stop running after a 12hour window, eg it should only run from 8 am to 8pm. How to schdule with work window?

[@MukeshKala]

While scheduling we have an option called stop job after .

[@snehaabc7986]

@@MukeshKala Yes, so is it for per job or for per trigger. Even if my trigger is creating different jobs, will it stop creating jobs after that time span is over? So that means that I need to select "After 12 hours" in the stop jib option?

[@sangtrashansari9594]

Hai sir, You are making videos on unique topics in uipath which are not available on youtube that are available on your channel only. A small request from my side. Can u please make a video on daily activities of Uipath Developer

[@MukeshKala]

Will try , seems lie an interesting Topic - Thank you for suggesting .

[@sangtrashansari9594]

@@MukeshKala can I get a job as uipath developer without certification in Infosys

[@MukeshKala]

I may not be the right person to answer that as I am not from Infosys and unsure of hiring criteria

[@sangtrashansari9594]

@@MukeshKala Thanks for your reply

[@ujwalabamhane6944]

how can we store double data type (float) in Assests as its store only int.eg.5.6

[@MukeshKala]

You Can store the value as String "5.6" in assets and in your code - Convert to Double and use it.

[@ujwalabamhane6944]

@@MukeshKala Thank you so much

[@madhushalinitv3120]

Can you please share me the L1 support sample resume for production support role in RPA uipath for 1 years experience

[@MukeshKala]

Sent you details over you email.

[@yashobantadash6670]

great video boss! what is sla, i couldnot understand it.

[@MukeshKala]

SLA means : Service level agreement .

[@girishkrishna4654]

31:28 mukesh, in password resetting what are the two ways. didn't understand.

[@MukeshKala]

So Login to orchestrator can be done using AD (use the same login as window ) - this never expires as it uses the user current password. If its a static passwords then in companies we have policies to reset the passwords every 2 months or 3 months - then someone has to manfully reset and give new passwords .

[@adarshjain2745]

Pls rpl asap... How's is bot maintenance and support role....? Career wise learnings wise.. Pay wise...

[@MukeshKala]

Hey Adarsh , Its a maintainence and support role , drop me a note on [e-mail] and Lets discuss over a call

[@adarshjain2745]

@@MukeshKala thank u so much for the response

[@maheshbaraskar4565]

Hello sir...is there any Document understanding playlist available...?

[@MukeshKala]

Ko Mahesh as of now it’s not available, but we have a dedicated course on UiPath academy for the same

[@maheshbaraskar4565]

@@MukeshKala yes sir I have completed that one......But I was searching on your channel also....I think that's the only one topic is not available on your channel.... It's ok sir.

[@MukeshKala]

Will add

[@thogaivel8631]

I am practice your video project

[@MukeshKala]

Thank you for your comments - Sharing the Playlist with all the use cases kzbin.info/aero/PLEYSwx3duQ2A6zGKqO5RvSBartYnHx6pG

[@digvijaysingh2503]

Hi, I am getting an error in for each row datatable "Non invocable member currentrow cannot be used like a method. Can you help me to rectify it

[@MukeshKala]

Please refer this - forum.uipath.com/t/non-invocable-member-cannot-be-used-like-a-method/239595/5

[@digvijaysingh2503]

@@MukeshKala this is not working

[@digvijaysingh2503]

@@MukeshKala please help me

[@MukeshKala]

Share the Expression which is giving this Error , You can try posting your query to forum.uipath.com as well.

[@Crazy_things143]

What is meant by ui path??

[@MukeshKala]

What is RPA | Robotic Process Automation | Introduction | Benefits | UiPath Platform | Beginners kzbin.info/www/bejne/Y3iveYhneZdlftE

[@thogaivel8631]

Hi i am THOGAIVEL

[@MukeshKala]

Hello.

[@thogaivel8631]

Let permission and project full details

[@MukeshKala]

Let me know for which video you need the details - Happy to share the code and Files. Drop me a mail on my MailId - available in Description

[@thogaivel8631]

I am fresher searching for RPA uipath jobs 1.news update 2.NSE stock marker 3.amazon or Flipkart order burchesing This projects are adding to my resume so I want the project details