My Brand New Craftsman Tool boxes DESTROYED! Shop Update AND What is Fluid Film? New favorite lube?

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My name is Bre. I took two years of small engine repair at the local college. When I left school, I fell into a wonderful job at a local small engine shop where I worked the counter for a couple years. In 2010 my husband and I opened up our own small engine shop in central Arkansas where I am able to work alongside my family and best friends. We see over 2,000 pieces of small engine equipment every year, and answer 1,000's of small engine questions. We specialize in brands such as Briggs and Stratton, Kohler, Echo and Shindaiwa, but work everyday on MANY other brands like Stihl, Husqvarna, Honda, Craftsman, Remington, Red Max, Troy Bilt, Scag, Bad Boy, Hustler, World Lawn, Poulan, Mantis, Etc.. Hopefully, my experience I share, will save you Time, Money and Frustration in the future!
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[@Chickanic]

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[@BradMyers]

A few years ago, we had purchased a refrigerator from Best Buy. As they were delivering it, I looked at the refrigerator and the front door was smashed, the side was all scratched up. I told them I was refusing delivery. They kept telling me I had to take it and then file a complaint. We went round and round for 30 minutes and they finally loaded it back on the truck. It took multiple phone calls and another month before we got a refrigerator delivered. Last item we ever bought from Best Buy.

[@myobmyob2215]

H Derp same. Had to report in 48 hrs to get a replacement, same jerks. Not an item problem. It's a delivery problem.

[@turn-n-burn1421]

Mildly similar. When we bought a new house in 2007, it was coming with white colored appliances. I asked our agent if I could request a change to stainless. She talked to the seller who said they could do that for something like $400 and so we agreed. The first day we moved in, of course we had no refrigerator so we ate out. But that same day, I called and purchased a stainless refrigerator from one of the big stores, Home Depot, Lowes or something like that. I wasn't home when they came, but my wife was and I told her to look it over very well before they tried to plug it in. The blue colored protective wrap they have on those had a couple of tears, so I told her to have them peel it off. It had scratches, so I told her to tell them to take that one back and bring us a flawless one. They did. But we're talking about delivery employees for that company, not UPS or FedEx or any other. I burned a few bridges with people during that time. No regrets.

[@danielhelpingstine3202]

I helped build the Fed sort facility in Indianapolis, and was able to watch it run in full swing!! I'm amazed the tool boxes were in that good of a condition !!

[@GMC.Sprint]

When I order big stuff from box stores, I typically have it shipped to the store. Things seem to be less likely to get damaged that way.

[@nominalvelocity]

I've had boxes and other large items absolutely mangled by Lowe's own people. The good thing about having it sent to the store is you make 'em unpack it there and if it's all jacked up there's no question it's on them. No dealing with the carrier etc.

[@drkcobra]

As a hardware store employee, I'm still amazed at some of the crazy damage that happens now and again on our truck day. Plastic underneath cases of paint... Wonder what was going to happen. Some people don't think or don't care. Fortunately, not very often...

[@markp.7165]

I had Home Depot do the same thing to some metal cabinets I ordered direct to store. Took three orders to get two decent cabinets. None were ever perfect.

[@01cthompson]

That's a good idea. But,I can only get so much in a Corolla. 😂

[@bubbabubba2013]

Yea, my Yugo would say NOGO. 😂😂

[@jasonbabila6006]

I would recommend having the tool chest and cabinets delivered to the store then pick it up at the store, that way you and the employees can do an inspection before leaving the store, a similar situation happened to me years ago so any large items ordered goes to the store first.

[@mikebash6920]

We owned a bicycle shop for years and they would deliver bicycles. We have cameras, they show when we weren't there that they would just roll the boxes out of the back of the truck. Lots of bent stuff. My son worked in one of their warehouses for 5 years. He said you should see what happens to your stuff there.

[@marktaylor3375]

You work hard for your money and paid for new perfect tool boxes. Even if there is a scratch get it returned. Hope it works out for you. Don't let up till your order is perfect.

[@TgWags69]

Fluid film is supposed to be lanolin based. Extracted from sheeps wool. Lanolin was traditionally used by machinists for their micrometers and other tools as well because it was dimensionally insignificant...meaning it wouldn't throw off the calibration of their tools. Anyway, I don't think it has any rust removing properties per se, maybe im wrong but I think it's more of a rust preventitive since it's clingly and molecularly small to soak into pores. So what I'm getting at is remove the rust first then apply the fluid film. A soak in evaporust first would be ideal. No problem doing it the way you did though. Just another way to skin that cat.

[@chrisforker7487]

Fluid Film is absolutely amazing stuff! I use that sh$&@ on everything!

[@y2kxj]

Works great to water proof work boost too.

[@Dennys854]

Yeah, I use PB Blaster for rust removal and when clean hit it with fluid film.

[@jeffcooper5789]

South Main Auto uses to undercoat cars in New York area.

[@chrisforker7487]

@@jeffcooper5789 that’s where I heard about it!

[@denniskennedy6579]

I used Fluid Film for years, Really good stuff, it will absolutely never rust again.

[@simguns8388]

I can feel your pain. We moved from SC to Texas last year and we loaded all my tools in a POD. They dropped the POD about 10 ft and destroyed over $10K in tools and boxes. 😢

[@MidwesternNomad]

I believe the Fluid Film demo will save me time, money, and frustration. Thanks as always for your excellent content!😀

[@hotpuppy1]

30+ years ago we bought a water heater from Ward's. It was to be installed by them. The plumber arrived with it. The box looked perfect, but when opened, the top of the heater was crushed. It was packed at the factory like that.

[@markh.6687]

Had one from Menards that the box was fine; the water heater was dented. Took it back and showed them; I got a new one for free. The employee threw the old one on a scrap pile in the outdoor lumberyard while I was there.

[@SouthernGround]

@@markh.6687 same here from Lowes on a washing machine, box was perfect, but when the contractor came to install, he opened the perfect box and the back was carved in, this was the factory fault, LG.

[@oneeyedjack4727]

I learned about Fluid Film from Eric O. at South Main Auto channel in New York state. He has sung its praises for the rusties and crusties found in his area. I would absolutely take those tool boxes back to the store for a replacement. I agree with another commenter that I would have the new ones delivered to the store instead of my shop.

[@richardbeals1403]

The guy I worked for years ago ordered a full set of glass for one of his antique cars. The glass came in a custom made plywood box that was very well built and the glass was all wrapped in bubble wrap. The trucking company attempted to deliver it with the plywood box folded in half and dually tire tracks across the top of the box.

[@brucemadden1626]

Holy smokes--again, I do NOT understand why employees would treat the items that are their money-making sources, so poorly. A bad reputation and maybe firing could likely be incurred.

[@phlodel]

@@brucemadden1626 The employees behaving badly aren't the ones making money.

[@donaldjones3580]

We had a quarter-million dollar helicopter blade delivered in the crushed aluminum shipping crate, shipping company CCTV showed a guy drive a forklift over it. We got paid by the insurance company.

[@donaldshimkus539]

​@@brucemadden1626firing would be the least punishment. I would have the bastard jailed.

[@jdilksjr]

@@phlodel They accepted the pay scale, they should do the work properly. Then quit if they don't like the pay. Anything thing less is a bad person.

[@GaryCrumrine]

I feel for you. This is such a crushing moment. My wife and I are avid sewers. We had both waited decades to be able to afford a designer sewing room, that included nearly $10,000 worth of custom cabinets, cutting tables. storage etc. We had waited months to have them all built, and delivered by Fed Ex. The cabinet company took pictures of the pallets showing pristine boxes, even they had little triangles on top to keep them from stacking the pallets. The day came, and FedEx shows up with them stacked, boxes crushed and a crew of people to unbox and carry them in. The boxes were all damaged, and opening them showed every single piece destroyed. My wife broke down and cried. The delivery crew just laughed about it. We have spent a better part of a year going back and forth with the factory getting replacement parts and installing them as best we could. But the fun is all gone, replaced by hours of labor putting things together. It was heartbreaking, and the callous actions by the delivery workers just made it all worse. I will NEVER use FedEx again. EVER!

[@scottpuma5819]

I'd like to see your experience in the store when you return those boxes. I'd like to see if they try to blame you for the damage.

[@brianrvd]

Lowes will blame FedEx, and FedEx will blame Lowes.

[@TwistedFatwood]

they will

[@tomb.1972]

It's okay , give a good cry, but not in your beer!

[@patmcbride9853]

Lowe's sucks at some things, and some stores suck more than others. My local Lowe's "tries" hard, but there's a lot of ignorance and/or incompetence sometimes. They made things right for me when they messed up, but I got nothing for my time and trouble.

[@alanmccalla6737]

As I understand it was handled by the gal in a very good way. People who pull up a dead shrub and bring it back with no receipt don't get anything free. Please don't come in like a Karen and demand for something you probably got somewhere else. They don't ask for much but did you get it here and do you have a receipt. I quit giving blood because of all the questions. Like: Who's blood is it? And why is it in a bucket? And where did you get it? Yuck, yuck

[@upsidedowndog1256]

A company I worked for shipped out a custom built aircraft engine. It arrived at the customer's house on Christmas Eve. He opened the crate and the engine looked like it had been dropped out of the truck and then bounced down the road for a ways at speed. The crate it arrived in was new and NOT the one it was sent out in. The terrible part is our CFO checked the wrong insurance box so they got reimbursed by the pound, not the actual value. I have more similar stories but that was the worst.

[@markbernier8434]

I feel your pain. I understand the CFO though, he should have known he was risking the value of the engine. I had to ship some tooling one time and tried to have it covered for actual replacement value (40lb and $25,000) They wanted over $1000 for the insurance premium.

[@upsidedowndog1256]

@@markbernier8434 SHE has long since been out of business. That was a $45K+ engine in 2005. About double now!

[@michaelkowalson]

I have used fluid film for over 20 years. One of the best penetrants, the foaming action gets into places better than just hoping it weeps in.

[@privatedata665]

We live in the rust belt , lots of salt on the roads when it snows . We spray the underside of our vehicles with Fluid film . It works extremely well protecting against corrosion .

[@eosjoe565]

While there is no question that FedEx mishandled the boxes, Craftsman certainly didn't help by using very sub-par boxes and packing instead of something that would have allowed a large bulky item like a toolbox to withstand some bumps and bruises. If companies can ship a 75-inch flat screen TV without damage I would think Craftsman can ship a metal box.

[@xephael3485]

Definitely, those boxes suck...

[@toolmike100]

Mishandled is not the word to use. The heaviest box in the world is not going to protect the item when it is dropped from high up, or hit with a forklift.

[@SeanBZA]

@@toolmike100 Yes have received shipments with the nice set of fork tines through the box, taped up with tape to cover the damage. Luckily the damaged goods were bulk packed, and thus only a few hundred were written off in the 20k item box, and we claimed from the shipper for the damage.

[@turn-n-burn1421]

How is there no question? Not sure what you know that the rest of us don't.

[@xephael3485]

@@turn-n-burn1421 yeah, some people think their boxes can't be dropped 6 inches or anything but the utmost care is mishandling

[@DavidStrother-c7j]

Fluid Film is great for spraying on garden tools, shears, mower blades etc. Anything that comes in contact with your plants because it’s lanolin based. Won’t damage your plants like regular grease or oil or WD-40.

[@js12278]

I bet it happens at the Lowe’s warehouse. Took me five delivery attempts to get undamaged product. I’d walk away before I accepted smashed goods at a discount. I’m wanting NEW, I’ll accept nothing less than perfect.

[@jameslongest6410]

I used to work at Lowe's. You'd be surprised at how many items arrive like that in the stores from the warehouse.

[@tonyimboden]

If the one already set up was offered at substancial discount, as long as there was no issues in functionality, I'd take it. These days, we all need to save a buck somewhere, and if that means scratch and dent tool boxes, so be it

[@phlodel]

Not tool boxes, a dishwasher. When I picked it up at Lowes, the box had significant damage. I made sure they noted it on the receiving documents. When I unboxed it, the front panel was bent. I put it back in the box to return it, there was not enough of the Styrofoam packing to total the unbroken pieces. They'd taken it in as a return and sold it to me.

[@MorganOtt-ne1qj]

I bought a water heater with a dinged up box. I got a discount at checkout and extended warranty. Outside is dented, but it works. Nobody sees my water heater. I wouldn't have gotten it at Lowe's, but I needed it on a Sunday. Local plumbing supplier is my preferred source.

[@neutrodyne]

You can use fluid film under your mower deck to help keep it from rusting out.

[@thepitpatrol]

I worked for UPS for 10 years, and at that time FedEx was considered a great carrier. I watched a driver literally push a blackstone grill out of his truck the other day. Have you tried Habor Freight? I have a box of theirs on my service truck and it has held up great.

[@greenfire919]

Harbor Freight delivered our tool boxes on pallet, strapped down and protected 100%. Delivered by private carrier not ups fedex.

[@thepitpatrol]

@greenfire919 wow, that's pretty cool.

[@bennieshelter4366]

I use it for my cars and I also use it to undercoat mower decks. It keeps lot less grass from sticking and protects your bare metal. I use it by the 5 gallon buckets

[@canvids1]

I worked at a railway doing pickups and deliveries for over 30 years and never seen damage like that but that was many years ago and I guess things have changed.

[@mowersandmore2019]

I have been buying Harbor Freight US General tool boxes. They are packaged great and are good for the price. I even use them for parts storage.

[@steveanderson9290]

In my opinion, that packaging was sufficient in cases where it would be palletized and shipped from Craftsman to a Lowes warehouse, and then from the Lowes warehouse to a store. In the first case it would be palletized and be ok, and in the second case, it would be Lowes loaders and drivers that would handle it who would lose their jobs if they habitually damaged freight. The problem occurs when the warehouses give these minimally packaged items to a third party shipper like FedEx...those things are not packaged well enough to survive that environment. My solution has been to use the "ship to store" option and have myself do the "last mile" delivery. Things usually work out that way because everyone who handles it has a vested interested in handling the item in a manner appropriate to it's packaging.

[@MichaelRei99]

Even more reason to be mad at delivery companies who’s livelihood depends on them delivering stuff.

[@jaredf5828]

I have done ship to store in the past and some items are still delivered to the store by FedEx or UPS. I guess it depends if it is coming from the store's warehouse or a third party seller (drop shipped). At least you could refuse to accept it if it is damaged when you get to the store.

[@brianhillis3701]

Fed ex is very bad at delivering large or heavy items. Most delivery drivers cannot manage those items. Just getti.g pet food delivery results in many denied cans. It sucks when your vehicle cannot carry the item ( you would still have wait on the order). But it happens with everything. Got trex delivered and the binding straps damaged many pieces very badly. I was able to use those pieces for areas I had to cut so I got lucky.

[@steveanderson9290]

@@jaredf5828 That makes sense. My tactic probably doesn't apply in some cases.

[@nix4644]

@@jaredf5828 Looks like her toolboxes were "dropped shipped".😉

[@rugersauer5424]

Had my my matco box delivered straight off tool truck in 96 even was pushed and set up in work bay and wiped down for me. It still looks great to this day.

[@John_Ridenour]

I love fluid film. Not cheap, but works great. Never used it as a cleaner like that, but boy is it nice on hydraulic controls and moving parts. Great protectant as well.

[@kolesplace]

China should really package those Craftsman toolboxes better also. The small space between the box and the toolbox doesn't provide much for the abuse of shipping.

[@denali9449]

Willing to bet that those boxes made into the hands of FEDEX in good condition. None of the big shippers will accept anything with any sign of exterior damage as was obvious on these cardboard boxes.

[@grzewnicki]

Used different types of corrosion prevention compounds (we called it CPC in the Navy), one type in a spray can was for cannon plugs (electrical connectors) and another called grade 4 which was like molasses and applied with a small acid brush was used to touch up bare metal, mostly fasteners and aircraft skin rivet heads. They do an outstanding job protecting metals in the harsh ocean enviroment, so when I saw Fluid film I immediately picked a can up. I have a boat winch attached to a fence 4 x 4 to raise and lower a huge Staghorn plant suspended from an Oak tree branch, I sprayed the entire winch down with Fluid Film and in 4 years have not seen any corrosion on it, excellent product.

[@ToddAdams1234]

I think that a lot of the cleaning success with the “Fluid Film” could also be attributed to the maroon Scotchbrite. Not all of if, but a large part regardless.

[@scottnugent4791]

She was using it as a remover. Fluid Film is a protectant. I spray the undercarriage of my truck every fall and spring. Zero corrosion after 5 winters of driving on salt covered roads.

[@atcmadness4351]

@@scottnugent4791 I think that's may be a new product from FF, like a PB Blaster, Kroil, Freeze Off or similar penetrant? Looks like the same can but I've never used it that way...

[@syhcoach]

I had a natural gas freestanding heater delivered. The company I bought it from told me they would not deliver without someone to accept it. It was delivered, and I immediately saw two holes in the box that were clearly made by a "mistaken" forklift driver. I didn't even open the box. I refused shipment, and got a new one delivered no charge in a couple days that was fine. As far as the "Fluid Film" product: it looks a heck of a lot like the CLP I have used on my firearms for years. Amazing stuff. I used it when my truck bed cover latches started to rust up. Cleaned 'em right out, and they now work good as new.

[@joederose5200]

What a bummer! The kicker is that FedEx will say "It wasn't us"! The supplier has poor packaging, and the supplier will say, FedEx damaged the equipment. It just sucks for the end user, as usual.

[@haneyoakie14]

FedEx can blame Lowe’s and vice versa. Just you two eat it and give me unruined stuff.

[@rotor-head]

It’s very easy to determine if the packaging was inadequate. They’re engineers with degrees in this field. FedEx has them on staff to protect themselves from frivolous lawsuits.

[@arkiefyler]

It doesn't take an engineer to see the lack of correct packaging in that box. Unless the packaging was removed before the vid was made, there is NONE! I would have also expected to see double-boxing, also. Avoid these kinds of problems by either shipping to the store or opening at a shipper's location. It's sad, but we cannot depend on the seller to pack things properly.

[@davidsabin6257]

Been there done that they ruined the bed of my pickup truck with their fork lift. When they drove their fork cliffed into it and swore up-and-down. They didn't do it. And I have them on camera doing it.

[@turn-n-burn1421]

FedEx may indeed say that, but in the end, they were the last people to touch it and they have insurance just like UPS. Make it the seller's problem. Those two can slug it out if they want.

[@JDseller1]

I use fluid film to prevent corrosion on a variety of things. It really works well on electrical plugs and battery terminals. On wiring harness plugs it does not dry out and get hard. So you can easily get the plug back apart at a later time. Use it a lot of fertilizer equipment. Would work well on small push fertilizer spreaders when putting them away for the season.

[@numberone7674]

You should see how FedEx treats your packages at the warehouse. I had a package delivered by them the other day and watched the driver literally walk halfway up to my porch and throw it onto my porch. Luckily it was something that wasn't breakable. One other time I had a microwave delivered and the driver pushed it out of the truck and rolled it to the top of my driveway.

[@turn-n-burn1421]

I'm not sure why I'm pulled by myself to stay in this conversation, but as a former UPS package driver, we know more than you realize about what's in packages. I'm not saying we know exactly what it is, but we see (or in my case, saw) the same things over and over and over, day after day, week after week, etc. So if I bring a floppy package from JC Penney to your porch and toss it, you can bet I am certain it's not Austrian crystal. But even still, we're not talking about zinging someone's package 30 feet onto their porch. I can't speak for anything FedEx does, except what used to be called the Ground side; their subcontracted (doubly so) tractor trailer drivers are really, really good at rolling trailers over on the interstate. Not sure what kind of school they went to, to learn that, because at UPS we didn't get such training.

[@milwaukeeroadjim9253]

I've had pretty good luck getting undamaged packages. Fluid film is a god send for us that live in the rust belt. It always stays wet so it attracts grime. Keep the bottom of the vehicle washed during winter and reapply in 1 to 2 years.

[@mdez1]

Haven’t had much joy with shipping companies in recent years. Besides not caring for packages, sometimes they don’t even feel like delivering to it’s destination and ends up getting sent back to sender.

[@JohnSmith-pl2bk]

We have one freight forwarding company here where the workers' yearly bonus depends on the amount of damages inflicted on the goods they handle.... the men and women handle the goods like they are gold plated as all damages come out of the bonus amount..... $5000 is he usual bonus now for forklift drivers, truck drivers, warehouse assistants and salary office staff... and the staff also can own shares in the company....at a discount rate.

[@mdez1]

@@JohnSmith-pl2bk Great idea!

[@als8326]

New shop looks like it’s coming along slow but sure that’s a good thing. Sorry about the toolboxes. Good luck switching them out. Thanks for sharing the videos.

[@howa9362]

To be fair, it might not have been FedEx. Might have happened on the travels from the factory to some warehouse. Years ago I bought toolboxes from Sears that were damaged (I got a good discount!).

[@laarshegdish6016]

Bought a new home in 2004 and the kitchen stove top was crushed in. I saw this during the walk-through as I was about to finalize the purchase. I made the builder replace the stove before I'd sign. He did replace the stove and I then signed the purchase agreement.

[@scubasteve3293]

I had the same thing happen to me from FedEx , mine was only a bottom ( not as nice as the one you got lol) but I went back to lowes & they took 35% off the purchase, I was ok with that, hope you get a lot more off because that top is destroyed. 👍🏼

[@richardcollins6592]

I have a 2010 F250. Pick up that they have been putting fluid film on for the last 3 years and the stuff is amazing. Even a year later, when you get under the truck to do something. You get this stuff all over you. But it worked amazing for not just the salt. But all the chemicals that they spray on the roads, which are worse. Than salt love the stuff.

[@stevewebb6021]

you have never used Fluid Film? oh my, wonderful stuff really. Best of luck with your tool boxes.

[@tomarmstrong4761]

I worked for UPS in the Next Day Air operation for a few years thirty years ago. UPS is pronounced "Ooops," because that's what the workers say when the box falls off the conveyor belt and lands on the floor corner first.

[@robertblackwood3438]

I've worked at USPS for 25 years. Amazon delivers most of its own packages but their returns come through us. The condition that many of them are in is unbelievable. The biggest problem I see is the packaging that the manufacturers use. There are other problems but it starts there.

[@SSN515]

Nice postal union reply. Are you admin?

[@phlodel]

I got a job as a Rural Carrier with USPS. They delivered lots of Amazon.

[@funnyfarm5555]

Things I have returned to Amazon either went thru UPS or dropped at Kohl's. I retired from USPS and for a time was a package sorter in the delivery office. I kept a roll of tape handy. When you mail your marijuana; use extra tape!! I worked the front counter for many years and some of the crappy prepared boxes people would bring in to mail was amazing. Their thoughts were 'I put one piece of tape on it; what's the problem?'.

[@L.RILEYSQUATS2PEE]

You're absolutely correct. Companies need to package their products better!! They want to cut corners and use the cheapest way to ship something

[@markh.6687]

@@funnyfarm5555 As a customer, I got to see USPS service counter clerks have to painfully explain multiple times to customer that just because 90% of the item(s) fit in the box, you still have to be able to close and tape the box shut. And no, we don't supply tape; you can buy a roll from us. And no, you can't tie the box shut. As much flak as the USPS takes for doing things wrong (or doing the wrong things), I've seen some good clerks and letter carriers over the years.

[@davehudson4607]

Fluid Film, it’s a great product. For rust protection, grease is still the best, messy but the best!

[@wlsonoma]

As far as the fluidfilm goes I drive a 2003 GMC Sonoma I bought new. Several years ago at the bottom behind the doors the paint started to bubble. That usually means there is rust coming from the inside. I bought a gallon of this and sprayed most of the underneath making sure to get up into the cavity behind the bubbling. It is still surviving with no break through. The aroma is lanolin from sheep's wool I understand.

[@mikhailkalashnikov4599]

I'm not trying to defend Fed-Ex, but those tool boxes were not packaged to withstand shipping. I've had some bad experiences like this too, and time after time it was just as much the fault of the shipper. Some of the people working in these shipping departments just simply don't have a clue what they're doing. And then there are the dock workers at the trucking companies who are slamming and jamming things around with a tow motor. It's sad.

[@diamondharp]

I sold tools & equipment for many years. Freight damage on tool boxes was a constant problem!

[@workinonitsteve]

I’ve saved you no time money or frustration 😂😂😂😂😂😂😂😂😂😂😂 love it 👍 great progress, head down, just keep pushing on. You got this.

[@Dave-ty2qp]

We are all appalled at the uncareing attitude that all delivery services give us. In the past cecade we have entered into a new method of shopping, and that is factory to door selivery. We should all stand together solidly in rejecting dmaged or delayed delivery. Thanks for a great video .

[@unemployedredneckhillbilly2023]

I ordered (3) 2 drawer file cabinets from Costco. Shipped from CA to NY by UPS. UPS destroyed all 3 seriously. Called Costco and they Shipped new ones and had UPS pick the damaged cabinets up. next shipment 1 of the 3 was undamaged. Called Costco and was told they would ship replacements and have UPS pick up the damaged ones. At that time I asked about adding better packaging. Was told don't worry the packaging was UPS approved and the damaged ones were Being sent to a UPS warehouse for reselling damaged shipments and UPS was paying for replacements along with shipping. Took 10 before I finally got 3 good ones. UPS seems to have forklift drivers with bad aim as 4 of the damaged cabinets had fork holes through the boxes pushing into the the cabinet sides with no other visible damage.

[@stevelink7541]

been using fluid film for years,, great stuff. had a snow plow dealer give me a can and started using it on snow plow electrical plug ins and connections for salt. its a great rust and corrosion preventer !.

[@stephenmartini5890]

I worked for Advance Auto Parts up here in PA, we sold Fluid Film in 5 gal. containers that could be sprayed long the under chassis of any vehicle. But, it doesn't last like straight autobody under coating. You have to re-apply it every 4-6 months. Auto Body Shops here use it like crazy as a replacement for WD40, which as we all know is a water displacement spray. I use it for my fishing lures. But, nothing beats a good under coating. Another good use of Fluid Film is spray it on snow shovels, snow blower chutes and augers and tines. It keeps the snow from sticking to the metal. Re-apply as needed.

[@ChiefsFan62]

We have been without a kitchen stove for about three months. We finally ordered a new one after failing to repair the old one and had to wait three weeks for it to come. When it was delivered by the company, they brought it downstairs (we live in a basement), basically dropping the stove on every step. By the time they got to the kitchen, it had a big dent in the side. The driver admitted they just did it coming down the stairs. So, I said, take it back. I'm not paying that much for a dented stove and who knows what else was damaged inside. We're still without a stove! I used to work for a guns and ammo wholesale supplier. UPS once delivered some guns and the wood stock on a rifle was completely busted in half! Looked like it was used for a crowbar! I feel your pain. That's terrible to have damage on all three of them!

[@HOLLESjr]

Fluid film is great for spraying the bottom of your mower decks. The grass will no longer stick to the deck and is protected from rust. I worked at Carquest Auto Parts and sold tons of it to the Lawn Care Professionals.

[@matt45540]

Can't deliver things again if you don't break them the first few times. I had a TV shipped to me that arrived broken. I didn't open it right away and they tried blaming me. The next one they sent was damaged so badly in shipping they never even delivered it and Best buy told me I needed to return it before they could refund me. It has been lost in shipping for 2 weeks and FedEx told me they notified Best buy but I had a call and complained to several people for over 30 minutes and they refused to send another one. E-commerce needs to stop being a thing there's a reason we have stores

[@georgew.5639]

I’ve seen well packed window glass broken by I believe fed ex. And I’m talking about multiple shipments on multiple days. It was to the point where we didn’t allow the driver to leave until I opened up the package. And they saw the broken glass themselves. Incredible.

[@LukeHague]

Fluid Film is awesome, coat my truck's frame every year to protect it from the salt and crap on the roads during winter. I use it in any place where metal to metal contact is prolonged as well, similar to Never Seize.

[@robertthomas6127]

Sharing ones pain always reduces it.

[@mrobi5797]

You can use Fluid Film under the deck of rideon mower, lawn mower and the auger housing of a snow blower, just to name a few. It will protect the metal against rust during the off season.

[@davesrepaircom]

You'll like Fluid Film. I've used it for years, and it's great. They also sell it in a non-aerosol can with a brush.

[@Richardrefund]

My Samsung refrigerator came on the truck, the delivery guys peeled the cardboard off to expose a very large dent on the back. They took it back. The second one arrived a few days later. They told me they would disassemble it to get it through the door only to discover a lower door was dented during reassembly. They came back the third time with a new door and installed it. Hats off to the Navy Exchange for going through all of that to get me a suitable fridge!

[@MiguelTorres-hg1kn]

They all need to go back!!!

[@ETC_Rohaly_USCG]

I’m sorry for the hassle with the toolboxes, but have to say, I always tap my feet to the music. 😊 Not sure if it’s YT library or your own. I love it ❤

[@enginemagician]

I had way too many bad experiences with Fedex. I suppose the worst one was their truck rolling into my house and doing $ 5 K in damage. The driver then delivered my package. All caught on video. I had to get NC State Police involved. Hit and run, Driver got fired when I showed his bosses the video. Took Fedex a year to pay up.

[@workingcountry1776]

only 5k in damages took their insurance a year w/ video tape? That sounds bizarre.

[@enginemagician]

Well. I still have the video, the police report , two damage estimates and a copy of the settlement check.@@workingcountry1776

[@dougbongle3192]

I ordered a Koehler whirlpool tub from Home Depot. When they were loading it in my truck I noticed some tape on the side of the box, but didn’t think much about it. When I got home I thought I better inspect it cause I didn’t want any surprises on the day I took the old tub out and installed the whirlpool. When I opened the box and removed the first piece of packaging insulation it didn’t want to pull out. Somebody hit at with a fork truck fork, through the box and through the side of the tub. Turned around and went back to get a different one.Had to wait 3 weeks for a new one to be shipped. When I went to picked it up, I had them open the box and inspect before I let them load it in my truck. Now I inspect everything before it leaves the store.

[@garycook5125]

I finally decided to get some of those large red, stackable Craftsman toolboxes, similar to yours, last year. The floor display boxes were pretty messed up (like yours), so I requested that the sealed, boxed up tool cabinets be opened before I paid for them. It caused them a lot of trouble, but I was insistent. The never-opened boxes were opened by Lowe's employees, and the cabinets were crushed and bent like yours (every box). I left the store disappointed, and drove 30 miles north to another Lowe's location. We opened the sealed boxes there, and they were in pristine condition (success!). It appears that a lot of damage is occurring before the stores take possession of the Craftsman stock.

[@gregritter5883]

It’s getting there, step-by-step, baby step by baby step. Sometimes you gotta take a step back before you can go forward toolboxes for the step back.

[@robertskelton2576]

I bought Snap On years ago, now only Harbor Frieght boxes. Good quality and prices. Pick um right up at the store and check them in the lot..

[@paulmysliborski4832]

Most shipping (trucking) companies are decent, but UPS & FedEX are horrible. After retiring from my marine mechanic job of almost 25 years, I sold off all of my Snap-On boxes and most of my tools. When looking to replace my boxes for home shop use with something that didn't cost as much as a used car, I did a TON of research and I looked at all options in person. And I can honestly say that the US General boxes at Harbor Freight beat the hell out of the Craftsman boxes. And when I picked them up, they were packaged with wooden bracing, foam, and bubble wrap inside of the boxes. Maybe take a look at them, Bre. You might be impressed.

[@keith3925]

Been wrenching since I was 13, I still have some of my first Craftsman, but I feel I get better quality now when I buy from Harbor Freight and Tools!

[@brucea550]

FedEx seems to have this strange paradox of either really good or really bad service. I’ve had them deliver my incoming pack o the wrong address, ADMIT they misdelivered it, but refuse to do anything to make it right.

[@patriciagaroutte978]

Thanks for the demo on the fluid film. My spouse is constantly leaving tools outside

[@garoz1895]

I researched buying tool box for a couple years on and off. All the big box store boxes are thin gauge metal. Looked up and found forum posts on garagejournal talking about how the US General was exceptionally better (before they started carrying Icon). Bought top and bottom (56" I believe) for $800 (maybe 15yrs ago). I use it to climb into my attic carrying a lot of weight. Very good tool boxes for the money.

[@Doug-gp2qw]

I picked one of those tool chests and tops from Lowes. A great deal on sale. I always take pictures of large or expensive items before I open the box. If there wasn't obvious damage to the box it could have been shipped that way. It is a closeout item and they might be trying to get rid of damaged and returned stock. I usually have large, heavy items shipped to the store. That way I can inspect it before I take possession. Every toilet I've had shipped to my home has been cracked.

[@jimdavison4077]

Fluid Film is good stuff. We use it on all metal on the commercial fishing boats we outfit. As you can imagine salt water is hard on steel of all kinds. Not only rust but electrolysis eats away at aluminum and stainless steel.

[@Danny-hy9mh]

I went to a UPS terminal to get a will call overnight package and watched them load the trucks and they were throwing packages off the conveyor belt into some of the trucks.

[@robertstiffler961]

Years ago i bought the same boxes direct from sears in boxes ,by the fourth set i got undamaged ones ! Buy the new harbor frejght to get the best boxes at 1/3 of ripoff snap-on !

[@albertm8576]

Great to see the progress on your new shop. I have gone gone through the same thing with Lowes. It was like pulling teeth but I finally got my exchange done. I would take video of the return when you do it and see how they do. Good luck, I hope you get your tool boxes exchanged, 🤞

[@topher12661]

Fluid Film is AWESOME.

[@brucebennett9154]

Good on ya! Don't settle send those back!

[@andreabond3501]

Good luck with your replacement tool boxes

[@kb9liq]

Not enough room to tell you about the issues I have had with stuff shipped to me. But one time I had ordered a blue light bar for my truck and I got a call from UPS. They told me it was damaged and asked if I would just come down there to inspect it. I did and yes it was bad. Saved them even bringing to the house and me needing to run it back and argue who did the damage. Anything else has just been delivered and that is where the fun begins. And in today's world were people are having so much just sent to their homes it makes me wonder if most are just living with broken items because they do not want to hassle with it. Even had one thing I could tell was broken before it was shipped and the guy just said it was insured, you deal with the post office for your money

[@kevinking4371]

Thank you for sharing Bre. I agree that proper packaging could have saved your tool boxes, but some of the blame goes to how it was handled by the shipper. I see it across most of the shoppers with damage no matter who the shipper is. I like your demo on the Fluid Film. Looks like a good product.

[@thinkingimpaired5663]

Try Fluid Film under your mower decks to make it easier to keep decks clear of accumulated grass. I think it's lanolin that keeps it slippery. Some people use it on the underside of cars to prevent rust.

[@bikerdad63]

I had a tankless water heater delivered by fed ex and instead of backing up to the garage or getting his hand trick out he rolled it 65' down the driveway. I wasnt home at the time but my mother-in-law was and watched him do it. Luckily they did have it packaged well enough to survive it. Bree I usually use WD 40 on my tools because it stands for water dispersement. Seems to have worked well for me so far. I also use it on the hose connections to my pressure washer,keeps the ball bearings from ceasing.

[@RobertWMenotte]

Anytime, Anything gets delivered by Fed it arrives broken or unusable. UPS is my goto for everythibg shipped. I feel your pain and frustration.

[@Bassguitarist1985]

I'm a logistics and supply chain analyst and been in the industry for 16yrs. It doesn't matter if it's Federal, UPS, or USPS, large packages are going to get destroyed. The interesting thing with FedEx is that they do not have company owned delivery trucks they have contractors that use their monikers and logos to deliver their packages. These contractors bid for various areas and routes with FedEx corporate. Completely different operation compared to the teamsters Union with company owned package trucks and operations. Small parcel environment is very rough. Everyone's trying to save on highly inflated shipping cost these days by reducing the weight and packaging to a detriment of the box getting damaged. Hopefully you can get the damaged products replaced at no charge!

[@Slane583]

Fluid Film is good stuff, my father used to buy it by the case to use on his fuel trucks. The normal formula which you have is still good for protecting the bottom of your vehicle from road salt. But they have a thicker formula called Fluid Film Black that says on the can that it can be used as an under coating. So far I've only found one store locally that offers Fluid Film Black but they only have it in normal sized spray cans. I'd like to get it in a gallon so I can treat the underside of my truck.

[@genegreear4183]

Lots of luck getting Lowes to honor their sales. I bought a shovel with a life time warranty. I took the shovel in to the store. They gave me a number to call. They just gave me a run around. That was a Cobalt. Your talking Craftsman now. I would have just went to Harbor Freight. I bought one of the smaller tool boxes. It’s been great. They have the bigger ones with all the bells and whistles. But this one did me good. I like Friskar garden tools. Life time warranty. I also like how well they out preform their competitors. Good luck.

[@marksandlin8376]

Where I work, we needed to ship a 20k plus valued power supply to be repaired. It was packed in 3 separate large boxes. The FedEx driver said she didn't need any help and could handle it herself. She proceeded to roll the boxes off our loading dock and to her truck. I believe it might have been her last day driving.

[@billdwyer7897]

Fluid film is a great anti -rust protector. Not to use like WD40 , it will stick to what You use it on to fight rust , here in Connecticut I spray it on the Complete underside of my truck to fight salt damage , have been using it since 2016 and there is very little rust under my truck , spray it every fall

[@richardwieman6341]

Get photos notify FedEx and Lowes within 24 hours of delivery!! Yellow Freight lost a 4 foot wide, 8 foot long and 5 foot tall wooden box. Which by the way was worth 50K in 1977 dollars!!

[@chiphungerford]

Just sprayed two trucks underside with this for New England winters let’s hope it works. Love your channel and hope lowes does eight by you on the tool boxes

[@skysurfer9655]

I drove for UPS and FedEx Ground for a combined twenty years. At least three things were working against you. One: Those boxes are designed for palletized shipping, not to be handled as single item freight. Two: When the linehaul trailers are being loaded, the large items like that go on the bottom, and then about a thousand other packages gets stacked on top. Three: The FedEx auto conveyer system doesn't handle oversize boxes well, so they get pulled off and routed through the facilities on flat cars similar to what you see at the airport. More manual labor means more getting pushed, dumped, and rolled around during the journey. If it were me, I'd have the next set delivered directly to Lowes where you can inspect them before taking possession.

[@patmcbride9853]

My Harbor Freight toolbox started rolling down my steep driveway after I got it onto my hand truck and turned my back to close the tailgate of my truck. I ran after it and barely managed to swat the hand truck's handle which sent it into the grass. The tool box came off and rolled more tan once at a pretty good speed. I could only find scratches on a couple of corners. I'm buying more tool boxes from HF.

[@old-n-still-runnin1597]

I never take deliveries from Lowes or Home Depot at home any more. I had ordered a 55lb anvil from HD and it was broken on delivery. I always pickup at the store and inspect before leaving the parking lot. I have fold they take a little better care of their in store deliveries and if you do have to return an item you are right there. A lot less hassle!