My Experience with Victorinox Lifetime Warranty - Lumberjack Swiss Army Knife 2.0511

Review of the My Experience with Victorinox Lifetime Warranty - Lumberjack Swiss Army Knife 2.0511#supersaksaturday ‪@ThriftyKaniffy‬
Pattern: Swiss Army Knife
Blade: Stainless Spear
Handle: Cellidor
Construction: Pinned
Bolster: N/A
Pull strength: 6
Closed length: 84mm
Blade length: 2.5"
Made in Switzerland
Timeline
1- Email sent to Victorinox April 25th '24
2- Reply from Victorinox April 26th '24
3- Posted to Victorinox April 27th '24
4- SAK arrived in Switzerland May 21st '24
5- Phone call from Victorinox, SAK on way back & £9.98 paid June 20th '24
6- Lumberjack arrived home July 3rd '24
10-12 weeks timeframe provided
9.5 weeks from first contact to knives arriving back
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[@hptcollete1957]

Great to know the Swiss Quality is still going.

[@SlipjointSawyer]

Sure is!

[@SigogglinJack]

Nice that they were willing to ship back the old parts. 9 weeks, not bad. Wow. Looks new!

[@SlipjointSawyer]

Thanks brother

[@RandysWSG]

They did a great job! Not bad for the money!

[@SlipjointSawyer]

Appreciate you brother

[@RadioGeekBlades]

Amazing warranty on the SAK! They did a fantastic job on it. Thanks for sharing your story with us. 👊

[@SlipjointSawyer]

Thanks for watching!

[@ericstarr9399]

So cool that you tried out their warranty and shared your experience with us! They did a really good job and really pretty cheap!! Very cool you could get all the original parts back. Lovely model!

[@SlipjointSawyer]

Really appreciate it Eric 🔥

[@ThriftyKaniffy]

Incredible what work they've done. Will definitely look to send one off when the situation arises. Thanks for providing the details, Slippy.

[@SlipjointSawyer]

Appreciate your support and everything you've done for me John! S&T for life 🙏🏼🖤

[@jasonbeecher509]

Sounds like an awesome warranty. Very cool knife brother. Have a wonderful day today

[@SlipjointSawyer]

Thanks Jason

[@pauljosephbuggle3722]

I bought that Pioneer X you recommended. It's great, thanks.

[@SlipjointSawyer]

Great to hear!

[@SurvivingtheDaily]

I had a very similar experience with their warranty service. It is absolutely amazing. Very good video as always sir. Thank you for sharing!

[@SlipjointSawyer]

Thanks for sharing

[@branned]

The Victorinox warranty in the USA is also amazing.

[@SlipjointSawyer]

100% is

[@davidwilliams1805]

They did a very nice job! Good stuff buddy! Thanks as always for sharing!

[@SlipjointSawyer]

Thanks for watching!

[@WilliamParmley]

Fantastic!

[@SlipjointSawyer]

Thanks William

[@MountainAjar]

Sweet thx for sharing

[@SlipjointSawyer]

You bet

[@hptcollete1957]

Many thanks for a great video.

[@SlipjointSawyer]

Glad you enjoyed it

[@davidkurle5418]

I just noticed you hit the 5K subs milestone! Congrats, buddy!

[@SlipjointSawyer]

Thanks! 😃

[@MrPsiman]

got my Recruit back from repair 2 days ago and they replaced everything on it and sent me back the old parts. It would have been cheaper to just send me a new knife and not have to do the labor on this one. It looks like a new knife except for the old style keyring holder and the no half stop on the caplifter/screwdriver . It was worth it and it only took a little over 3 weeks from the time I shipped it and to get it back repaired. The Recruit I sent in was a trashed old economy Recruit that was free and the new one is like a new one almost. I won't keep it because 84mm stuff does nothing for me but it was nice to get a fresh knife from Victorinox for $5

[@SlipjointSawyer]

That's amazing! Vic are such a great company

[@jeffjackson5331]

Very cool

[@SlipjointSawyer]

Appreciate you

[@jeffjackson5331]

@@SlipjointSawyer it is my pleasure my friend

[@debbiej.2168]

You can clean up the old handle scales by sanding. I think Felix Immler has a video about it on KZbin.

[@SlipjointSawyer]

I'll be giving it a go

[@thomashowardmd247]

Victorinox is definitely one of, if not the, best knife manufacturers in the world. I say this in spite of, or maybe because of, their conservative business practices. As much as I would like to see some modern steel blade materials, I admire their commitment to quality rather than chasing trends.

[@SlipjointSawyer]

100%

[@travisyork3915]

Congratulations on 5k subs

[@SlipjointSawyer]

Thank you so much 😀

[@madvikins]

Great video and good warranty from Victorinox!

[@SlipjointSawyer]

Couldn't agree more!

[@Mike-kc8rl]

Good warranty, I've found over the years victorinox are taking less time on the knives sent in, but they are also less likely to do anything much to very old models! Possibly lack of parts? Labour costs, etc? If you want a warranty to beat all others, try Leatherman!

[@SlipjointSawyer]

Amazing I'll have a look

[@grahamblackall6305]

I sent them an Executive with a broken spring, they sent me a new one Took about 12 weeks, not bad from Switzerland

[@SlipjointSawyer]

Outstanding

[@astaschak]

I carry the alox 93mm's almost exclusively and the no back tools is one of the many reasons why. I also have a compact I carried for close to a decade I think, or so it seems to me idk for sure without really thinking back on it. Maybe I'll send it off. I've repolished and resharpened the blade down to like half the size, the scissors have been used and abused too. It's got 3d printed scales I made on it too after I broke one. I'd have to look into the process being in america though. Probably take a bit longer than 3 months from here.

[@SlipjointSawyer]

Apparently it's even quicker from the US!

[@zednotzee7]

They did a great job on that, very impressive service from Victorinox ! And I have to say, this is the first time I've seen "a pocket knife of Theseus ". 🤣

[@SlipjointSawyer]

Appreciate it 😁

[@skovbo65]

Victorinox usually return the old parts they have replaced with the refurbished knife.

[@SlipjointSawyer]

Thanks for watching 🙏🏻

[@MrPsiman]

in the U.S. the turnaround is usually less than a month. I sent in a old Economy Recruit on June 15th and they sent me a email yesterday July 5th that it was fixed and mailed. Not sure if they are sending a new one or just repairing the old one. They charge $5 in the U.S. for the service. They usually just send you a new knife and the old one back and if it is a retired model they will give you a choice of a bunch of different models to choose from

[@SlipjointSawyer]

That's outstanding from Victorinox 🤘🏽

[@travisyork3915]

Much stronger snap without the back tools.

[@SlipjointSawyer]

100%

[@andyryampy]

Great vid. What was the email you used for Vic please?

[@SlipjointSawyer]

I emailed their customer service, can be found on the Victorinox website 🤘🏻

[@martinmatthews1589]

That's really good service. What was the manufacturing defect?

[@SlipjointSawyer]

No defect, just worn down, that's why I paid £9.98 🤘🏻

[@martinmatthews1589]

@SlipjointSawyer You bandit! Great deal 👏

[@jmg-sw5xr]

I would like to send my Waiter to Victorinox AG. I am in the UK and it is an economy 80s/90s model. It is sentimental to me and would like to go through the same process as you have done. Please can you tell me how i can do this?

[@SlipjointSawyer]

Email Victorinox, they have a warranty department on their website 🙏🏼

[@sumitsinghthakur4328]

sir rebuild again old lumberjack swiss army knife

[@SlipjointSawyer]

Working on it