My Home Organ CRASHED!

My beloved Hauptwerk Organ (or rather the SSD of the computer inside) couldn't handle me updating the Hauptwerk application inside the computer as well as me downloading a huge sample set to my small but growing collection of organs.
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All the best,
PHILIP

[@mariebourhis6988]

Oh no, no way. I'm so sorry for you. I hope the problem is resolved soon. Can't wait to see you again. You bring such beautiful, bright, musical moments to the organ. Amitiés

[@philipaggesen]

Hopefully it will be sorted out today!!

[@mariebourhis6988]

​@@philipaggesenYes yes, formidable, happy for you !!!! 🎶🌺🎶🌺🎶🌺♥️♥️

[@RudiKeersemaker]

Ow no Philip, I’m so sorry that this happened!

[@philipaggesen]

Hi Rudi. Hopefully I will soon be back on track. I will keep you all updated!

[@TheOpusChristi]

Lamento mucho este percance por el que estás pasando. Lo lamento porque la música es tu vida, y tu música da vida a nuestra vida. Deseo que todo se resuelva pronto y favorablemente. Un cordial saludo, Phillip.

[@philipaggesen]

Intentaré restaurarlo lo más rápido posible para poder volver a hacer buena música para todos. Estén atentos y esperemos que se solucione pronto.

[@Tonyd5996]

Philip, so sorry to hear about your computer problems. Hope your new drive enables you to get up and running soon.

[@philipaggesen]

Me too. I will keep you all updated!

[@lenaN5k8Q9]

I hope everything works out for the best Philip and that you will soon be back playing wonderful music again

[@philipaggesen]

Thank you so much Lena!

[@davidsmith8728]

It is not in my nature but it is on occasions such as this that I absolutely hate and loathe computers !!! I look back on life before we had the damned things and think life was so much more simple in those days. Do we perhaps put too much reliance on technology? The frustrating this is that when you get an error message, you can't discuss it, you can't dispute it, you can't argue with it. Some time ago, a friend of mine was renewing the insurance on his car. The lady at the other end of the telephone was tapping into her computer the responses to the questions. She asked if the car was kept in a garage overnight and my friend said it was not. More tapping, and then my friend asked if that was relevant. She replied that if it was kept in a garage, it was deemed more secure - less likely to be stolen of course - and hence attracted a discount. My friend pointed out that the car was kept either at Buckingham Palace or Windsor Castle overnight, with floodlights, armed police all over the place and some fairly big gates. It couldn't be more secure. The lady said, "No - the computer says No - no garage, no discount." And that was the end of it.

[@philipaggesen]

When things get rigid, the fun definitely goes out of it. Computers can be horrible to also wonderful as I get to play organs I can't get access to in real life.

[@davidsmith8728]

@@philipaggesen You have a valid point Philip, but so much easier to press a button and hear the whoosh of the air as it fills the reservoir - no arguments, no boxes flashing up with error messages and to hear the actual breathing of the pipes as the air first enters....

[@janterjeedmundsson7763]

Best wishes my friend 💙

[@philipaggesen]

Thank you so much Jan!!!

[@not.an.organist]

Thank you for the very informative video, quite enlightening!

[@philipaggesen]

Thank you! I thought you of course should have a status on my beloved organ!

[@Kanawha]

no backups made before the upgrade? as a semi-pro organist, or user dependent on a working computer, backups are compulsory! SSD's can fail without warning due to overload/overheating, there are also SSD with heatsink, better suited perhaps to closed confinements of the organ case? It wouldn't hurt to replace the SSD every two/three years depending on their duty hours/data througput. They aren't that expensive anymore, you can put the old one in a USB 3 external enclosure so you also have a fully loaded backup version of your complete organ

[@MrKlassikfreund]

Da die SSD offenbar die Bootplatte war, nützt ein herkömmliches Backup auch nicht viel, da ja erst das Betriebssystem zum laufen gebracht werden muss. Ich empfehle Clonezilla, da kann man Platten oder Partitionen spiegeln. Dieses Programm hat mir schon viel Zeit gespart!

[@philipaggesen]

Thank you for that advice! I will try the to image the SSD at some point!

[@michaelcollins6577]

Nothing worse Philip. Best wishes.

[@philipaggesen]

Thanks Michael! Stay tuned!

[@Titurel]

Philip was my inspiration to get a hauptwerk organ. The only issue I had was the worry of just what he's discussing with the organ manufacturers being so far from me (Texas). I wound up order a console from Minnesota but having a local vendor install the hauptwerk computer etc. He charged several thousand more than I could have gotten from the console builder...BUT he lives 20 minutes from my house. It's worth it to me to be able to have him come over to fix any issues.

[@philipaggesen]

Hi Titurel! That's is wonderful to hear. It really sounds like you made a good decision because if you haven't built the entire system yourself you really are quite dependent on some expertise from those who built your system.

[@mspg2]

sorry to hear that Philip - great to hear your speaking voice - I have never heard you speaking before - fine Danish accent - best wishes fro the restoration.

[@philipaggesen]

Thank you Michael!!

[@GertimAlberda]

Yes, that is the downside of buying an all in one solution from one supplier (and everything build in into the console). I don't believe in that and rather do everything myself. I build my own PC's, have my own monitors and also the console or keyboards are stand alone (made or arranged by me). Then I know exactly what is going on, and can control it all.

[@philipaggesen]

Yes, you nailed it. When buying from one reseller who bundles everything together with also custom made electronics you really have to rely on them solely because they have all the know-how.

[@pipergj33]

So sorry this happened to you! Hope you’re playing for us again soon!

[@philipaggesen]

I will do my best!!

[@PipeDreamerJacques]

Sometimes drives just go bad, and to download a large sample set you have to do a huge write cycle to the drive, so it could have just pushed it over the edge. I wouldn’t blame the organ company, but rather the drive manufacturer.

[@philipaggesen]

Yes perhaps. The company sent me another SSD from another company. Perhaps they have bad experiences with that SSD I started with when the organ was built.

[@PipeDreamerJacques]

@@philipaggesen that’s telling. In either case, they didn’t manufacture the drive, so the reliability of that particular component is entirely dependent on the 3rd party company who made it.

[@willemnviljoen]

This is very unusual, SSDs are rated for millions of read-write cycles. Downloading a large sample set should not kill one. My only guess apart from a totally random failure is that Noorlander didn’t provide sufficient cooling tor the SSD. I would enquire with them about adding thermal pads to both SSDs as a precaution.

[@philipaggesen]

Yes it is strange. There is no cooling on the SSD but there is a fan inside which should help with air flow. The company sent me another SSD from another company. Perhaps they have bad experiences with that SSD I started with when the organ was built.

[@Todd1356]

I run Plex Media Server on my HTPC and feel your pain. You should back up your SSD to an external drive or offsite so if this does happen again, you won’t lose anything.

[@philipaggesen]

That could definitely be a good possibility. I definitely will take that into consideration!!!

[@christopherglenn3240]

How frustrating for you! I'm sorry this happened. I hope you get back up and running soon! We'll miss you in the meantime. ;)

[@philipaggesen]

Thank you Chris! I hope it'll be fixed today!

[@jerrymartin79]

So sorry to hear all this Philip!! I think we all have been here however in one time or another (despite all precautions there have been a couple of times I’ve been without Hauptwerk for a couple of weeks) - you’ll be back up and running soon. But so annoying for you!!! Best wishes!

[@philipaggesen]

Thanks Jerry! I truly is frustrating not to be able to practice!

[@soundofmysoul4897]

When the organ was delivered, I thought that an additional case fan in the PC area wouldn't hurt - especially if everything is running for a long time at a time 😬. I'm very sorry that this has now caused such - probably expensive - problems!

[@philipaggesen]

You definitely point to a great point. Does this organ actually need additional cooling. I don't know. The SSD didn't have cooling built on it!

[@peterallison5021]

Philip, am so sorry this has happened. I have a medium music library for my 800 FLAC files, and they are stored on a SSD on the PC. I also have them backed up to a Synology drive AND a portable HD

[@philipaggesen]

I should do the same!

[@peterallison5021]

@@philipaggesen I have had it drummed into me over the years, that it is very important to have backups, it saved me from disaster a few weeks ago

[@pamelahood]

Ruh roh! And I thought my hauptwerk issues were bad. I run my 3 manual Classic Works organ (from Canada) on a newer MacBook Pro w/plenty room and RAM. Easily overloads, stalls because of M2. Have to quit Hauptwerk 8, restart. Am getting dedicated PC with loads of RAM & space. Prayers for a quick and successful resolution -- pun intended! ❤

[@philipaggesen]

Hi Pamela! It is really not ideal with your organ overloads and gets too hot on a regular basis. Do you have any way of installing extra cooling?

[@juanurq4385]

a pitty hope you can solve it

[@philipaggesen]

I sure hope so too!

[@Roerfloejte8f]

I really hope that this will be solved in a short time and with only few extra 💸 on your side. I believe we then might hear the big D.-organ from little L.🙃

[@philipaggesen]

Sssshhhh, don't spoil it ;-) :-D

[@throblet]

SSD like those are made in the millions so you just got a duff one. It happened to me in a slightly different scenario. You could image the new one to a file if you have another computer which can run M.2 Ssd so you could have a backup. It’s not too hard to do

[@philipaggesen]

This is good advice so I think I just might do that!

[@shubitoxX]

Sounds more like correlation than causality, disks die either quickly or slow and silently. At the end of the day it is a still a computer and no organ specialists should be required to repair it.

[@philipaggesen]

Yes, definitely. The organ part works flawlessly but not everyone knows how a SSD looks like so you rely on the company's guidance.

[@jhonwask]

So, you really didn't buy a new organ, just the digital sounds. Basically, you just upgraded or converted a digital organ to another type, which is fine, but when I saw the link for this, I thought you bought an entire new organ, and all the pipes and mechanisms that go with it. Now I get it. Our churches exclusively use Allen organs, since we live close to Allentown, PA, USA. They've never been upgraded, but I think they should be.

[@philipaggesen]

Yes, this is a virtual pipe organ running Hauptwerk but the organ is more or less a computer with a glorified midi keyboard attached. That's why it is crucial that the electronics work perfectly.

[@zbigniewnykiel]

Sometimes it is happened without doing any of more powerful operations... It is only electronic.

[@philipaggesen]

Yup!

[@mspg2]

Have you been able to restore your organ yet Philip?

[@philipaggesen]

Hi Michael. I am in the proces of restoring it now. Hopefully it will be ready later today!

[@redmaister9909]

Good luck with your problems. I’ve been looking at noorlander organs as very much an amateur/ beginner. Anyone had any experience with the Davido and sweelinq

[@JeroenVeldhuizen-hb4bi]

I do! Sweelinq is a good software (for headphones). The Davido's have a really small audio system, so I wouldn't recommend that actually. But if you really want to, then my advice: go listen to them in real life, and even then, you have to be careful, because in the showroom it's always better than at home. Good luck with your search!

[@redmaister9909]

@@JeroenVeldhuizen-hb4bi thanks. A lot of my playing will be through headphones but want it to sound nice from the speakers. I’m no where near a dealer so makes it a challenge to get a real perspective

[@philipaggesen]

Wonderful advice! Thanks!

[@philipaggesen]

I think Jeroen really as a good perspective. Davido is without the great speakers that Avanti has. So that could be a compromise for you. Yet again, headphones sounds great when playing!

[@redmaister9909]

@@philipaggesen I’ve been slightly put off by the davido but keeping an open mind at this stage.

[@billv8938]

Can you give an update on your Mixtuur organ. Did they send a replacement? I assume that because you have not uploaded any content since the failure, you may still be waiting for the part.

[@philipaggesen]

Sure, I wrote in a blog post this: The new hard drives have been INSTALLED!! Now follows setting up Hauptwerk, updating license files, installing the organ and.... well, you get the picture. No worries! I am recording the proces and hopefully a new video will drop soon. Anyway, it is good to have "Berta" (yes, I have named my organ) up and running again.

[@billv8938]

@@philipaggesen I am glad that things are getting back to normal. Thanks for the update.

[@juliusalbrechtsen1121]

Jeg overvejer at begynde på kirkemusikskolen, og lære at spille orgel. Hvis man skulle have et orgel med pedaler derhjemme til at øve, vil du anbefale at købe seperat hardware og software, eller købe et komplet digitalt kirkeorgel, som en Johannus studio 360 eller Viscount Cantorum trio?

[@philipaggesen]

Hej Julius. Jeg vil anbefale dig at købe et Hauptwerk orgel, hvor du allerede spiller på optaget lyd fra kirker rundt omkring i verdenen. Dels fordi du får ægte optaget orgel-lyd, dels fordi du kan vælge at downloade andre typer af orgler og dermed få adgang til symfonisk-franske, barok-franske, tysk-romantiske eller rene barokorgler. Der findes mange Hauptwerkorgel-firmaer, herunder Content, Noorlander, Mixtuur m.fl.

[@jeanlemoine78]

This is very unfortunate but, no, downloading a sample set did not break your organ. Your SSD failed. It happens. It will again. These things have a much shorter life span than HDDs so make backups and prepare for the next failure. My SSD is four years old now so I guess I should prepare for a failure too...

[@philipaggesen]

The company sent me another SSD from another company. Perhaps they have bad experiences with that SSD I started with when the organ was built.

[@joeberta368]

The secret is to NOT UPGRADE. I have heard that you are not the only s has happened too.

[@JeroenVeldhuizen-hb4bi]

True! We had the same experience. We wanted to upgrade, so we needed a new PC (€3,000) plus a couple of other hardware items, and Hauptwerk 8 (€600). We had a lot of crashes, and the organ didn't work for 4 months. When it was finally solved, we were so fed up with it that we sold the organ. Now we have a Johannus Opus 360 on order and can't wait! 🥳🥳 Several reasons for choosing the new Opus 360: 1. Great audio system (4.1!) 2. Fast startup system 3. Every organ style you could wish for. In the past, we had Hauptwerk and Sweelinq, and the truth is: you just need two good sample sets. We only played on Schiedam (Hauptwerk) and Leeuwarden (Sweelinq). The opus has four good ones. Opus 360: Kampen, Amsterdam, Dresden, Raalte. Opus 380: Miami, Dresden, Kampen, Raalte. 4. User-friendliness on top: no updating, no crashes, no incidents, no... --> just press the button and go. I can recommend it to anyone!

[@philipaggesen]

I think that if Noorlander was to shut down as a company at some point I definitely would stop upgrading my organ!

[@philipaggesen]

Thanks Jeroen!! That sounds awesome!!