My IBANEZ WARRANTY Experience...

What happens when your brand new Ibanez guitar has issues? Here's my experience after the QX527PB I purchased from Pitbull Audio had a misaligned neck...
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[@chadwickhurlburt6529]

I've been playing Ibanez guitars for over 30 years now. My experience is that Ibanez is excellent in every way as long as you are purchasing an upper-end model. Their cheapy guitars are hit-n-miss. Their mid-tier guitars are generally good, but there is an occasional misfit that gets out into the wild. What is most interesting is that I've found that, with very few exceptions, all Ibanez guitars can be set up by a luthier to become amazing and outstanding instruments. Although I suppose the same could be said for most other brands too. Actually, now that I think about it further; I've realized that my entire comment on this video is empty blather that doesn't say anything remotely meaningful or useful in any way. It is just stereotypical Ibanez fanboy nonsense and a waste of my time, your time, and time that neither of us will ever get back. Sorry. I'll just hush now and accept that I'm bored and can't seem to find anything useful to do. Have nice day.

[@rorycosgrove]

Lmao I enjoyed reading this compared to hateful messages! I dig Ibanez too, even after this incident

[@tobiasheinrich104]

This guitar is over 1K, though, what would be the upper-end models then?

[@JDESTR0Y]

@@tobiasheinrich1042K and ⬆️

[@chadwickhurlburt6529]

@@tobiasheinrich104 Look across the price ranges the brand sells. Typically high-end Ibanez guitars start at about $2500 USD. They can get way more expensive from there. I consider mid-tier Ibanez guitars as anything from $1000-2500 USD. Anything below $1k is the lower range. But not the lowest range. The real stinkers are in the $100-450 USD range. The less the cost, the stronger the smell. All of these estimates are out the window when dealing with used instruments. My personal favorite Ibanez guitars in the world are models made between 1986-1992. The golden age of Ibanez innovation. These can often be found used for under $1k, and are always a bargain.

[@GretchZ]

My SRC6 died. The neck suddenly started diving, and it turned out the rod wouldn’t adjust. I’ve never seen a neck dive that much ,even with no rod. Another guitar (cheaper, I’ll admit, but same country of origin) did the same thing. Never buying one of their guitars again.

[@BenIdoine]

I'm glad you had a good experience. My experience of Ibanez in the UK has been very different. I ordered a new RG6PKAG from PMT (premium range £1.5k). The first one arrived with the tone pot smashed in through the top and the lacquer on the back of the neck peeling off. I took this back to PMT, and they arranged a replacement. The replacement came, and after a while a problem with the EMG-61 bridge pickup started. The output would intermittently drop to rough 50%. I sent it back to PMT who forwarded it on to Headstock under warranty (the UK Ibanez distributor). They had it for a number of weeks, claimed they couldn't see the problem, claimed they'd re-soldered a dry joint and sent it back to me. A few months later and the same problem happened again. So, I returned it to PMT (again) who forwarded it to Headstock (again). They repeated claimed there was no fault, but I protested. I explained the issue about fifty different ways, and finally someone acknowledged they'd identified "an issue". BUT - the remedy was a new pickup, which they had to order form..... get this.... JAPAN! This blows my mind since I can order an EMG from Amazon in the UK and have it within 24 hours. Apparently this is how their warranties work!?!?!? Ok - so I wait, and no news. I keep calling PMT for updates, then finally I'm told they've arranged to supply the EMG and get it replaced. Another couple of weeks go by. I call again and am told the new EMG didn't fix the problem, and they don't know what to do next. I tell them to get their act together and get back to me. THEN, I get an out of the blue call from PMT to tell me they have my guitar back. Ok, I thought, so what did you fix? They tell me it was just the EMG. Hmmmm. Anyway, they say they've tested it themselves and will immediately ship it back to me. Next day the guitar arrives, I unpack it, and all the back plates are not on the guitar - wires hanging out - the strings are totally slack - and the three locking nut screws which were pristine jet black now look like they've been swapped from a 40 year old guitar, worn silver and the hex holes rounded out (obviously not my screws) - and there is a big screwdriver gouge in the natural wood top next to the EMG screw hole. What an absolute piss take. This has taken over 3 months, and I get it back looking like a second hand guitar. Not even sure the problem has actually been fixed. So, Ibanez/Headstock has been in possession of my guitar nearly longer than I have and have completely trashed it under warranty. My guitar tech tells me he's heard this story over and over. The guys working at these distribution companies are not guitar techs and have no business doing warranty work.

[@user-bl3si3kq6x]

This isn't totally uncommon on Bolton. If everything else is in order, -loosen the neck a tad on all neck bolts. -Align the neck. -tighten

[@glowing0wl858]

That's probably what Ibanez did. The problem will return eventually and you will have to adjust again.

[@user-bl3si3kq6x]

@@glowing0wl858 I've never experienced a bolt on neck shifting on me but I have seen plenty with loose enough pockets to make adjustments. You can even do it on American strats. If it becomes an issue, you can use threaded inserts or shims. Kind of standard with boltons.

[@j.alexandermyersen1176]

This is one reason what I buy exclusively from Sweetwater’s guitar gallery selections. If you spend enough time looking at guitars on there, you will see that neck alignment variations are common, though I have never seen one so severe that it would require warranty service. I’m happy your experience ended positively. I have an Ibanez Ichi10 model, which is the Ichika Nito signature in the Quest series. Overall, these are great guitars.

[@edavidmartinez]

I've heard Sweetwater's QC is out of this world. Should be the reason as to why they're so well known and a lot of people make the choice to shop with them.

[@bry.nine.]

Sweetwater will send you a shipping label without hesitation as well.

[@rorycosgrove]

After reviewing this video, I realized that Ibanez only referred me back to the seller in the event that I was still within the return window, which I was not. Nevertheless, this sequence of events led me to the best possible outcome

[@Byingtonguitar]

I bought a Q52 with this issue and it was an easy fix - loosen the neck bolts on the heel (don’t take them out), and then push the neck flush and re-tighten the bolts.

[@michael1]

Yep, that can work although assuming their tech had experience and good photos perhaps he envisaged there was too much play or lack of alignment for that to work, hence why he said they might have to replace it. I think the flaw with these guitars is, they're 'standard' level at a premium price being advertised by many Ibanez guitarists including a signature model - it's really a dirty trick - and people buying them shouldn't really expect to start aligning the neck or fixing other flaws. If Ibanez make it clearer these are "standard" tier, not premium or prestige, lower the price to reflect that, then sure, we can buy one and throw some of the money we save at a tech if there's an issue, but right now customers are paying sufficient money, imo, that Ibanez should be putting the neck on straight.

[@leonardomarquesbellini]

That kind of thing is usually easy to fix, unless the neck was grossly miscut, which is really unlikely in the age of CNC machinery. Maybe if the bridge wasn't installed right you could have a few issues realigning it, but even then it should be pretty doable. ​@@michael1

[@michael1]

@@leonardomarquesbellini If it's easy then Ibanez should be able to do it before they sell it

[@leonardomarquesbellini]

@@michael1 sure, but it's not a deal breaker for an otherwise good intrument. Ibanez guitars are a lot of bang for the buck across the whole range with some easy adjustments for the cheaper ones, and their basses are just great across the board. It's a non-critical issue, unlike your Gibson self-decapitating of something looks at it wrong.

[@michael1]

@@leonardomarquesbellini It is, there's no way I'd take a brand new instrument at the price of these with faults. If I was buying a used guitar then sure, or a really cheap £150 beginner guitar perhaps. Not the least because, like you say, if the neck is sound both the manufacturer and retailer could have fixed it quickly and simply - well why am I paying them if they don't -what are they for?

[@steviegenoski9977]

After dealing with PB and a few other companies, at this point I'm exclusively a Sweetwater customer outside my local shop. I've never had any issues with anything I've ordered from Sweetwater and their customer service is excellent.

[@StupidGuitar]

This. I had an issue with a pedal I bought from Sweetwater and was 2 days outside the return window. Sweetwater send me a new pedal for free and gave me a label to send it back. I’ll never buy anything from another store. Too much shoddy customer support at local stores which sucks because I’d much rather support small business.

[@steviegenoski9977]

@@StupidGuitar I buy strings and picks from my local shop. I like to see their inventory and would buy a guitar from them if they had something I couldn't live without. I try to support the local businesses as much as I can but they don't have the inventory that the monster Sweetwater has. Plus you get candy!

[@StupidGuitar]

@@steviegenoski9977 I am fine buying supplies and even guitars in stock from my local shop but a lot of things they just don’t carry as you noted. OP just went for a discount online and got burnt by it.

[@c.j.robert5350]

I bought the same guitar a year back. Took a year almost to arrive. In my case, everything was perfect, beside the upper neck pocket which looks like the router bit was tearing up the wood instead of cutting it. But the neck is still very secure and tight fitting. Love that guitar! New sub from Quebec btw ;)

[@rorycosgrove]

Glad you like it, and thanks for the sub!

[@c.j.robert5350]

@@rorycosgrove Yeah man!! Ibanez are great but as in any other company they can miss out!!

[@rebelriot5699]

I don’t know much about how Pitbull Audio handles situations like this, but I had a similar experience with warranty with Ibanez. I bought an RG5170B from Chondro Guitars, and it arrived with one of the tremolo posts over drilled and it popped out and cracked the finish enough to be hard not to notice. We called Chondro, they said they could get Ibanez to ship a new one, but they wanted us to ship it back before they do anything. On my part, I majorly fucked up and sent the guitar to Chondro with the tremolo completely loose and it banged up the finish a lot and completely ruined the knife edges on the tremolo. I talked with Chondro and they said they would talk to Ibanez but they can’t promise that they could get a replacement, or even a repair because of my shipping negligence. Chondro and I sent a bunch of emails back and forth talking about what Ibanez and them were thinking they could do, and eventually they just put us at the mercy of Ibanez. I heard absolutely nothing for around 3-4 months and randomly one day the guitar shows up on my doorstep, and it was brand new. I don’t know if Chondro managed to sweet talk then into sending a new one or if Ibanez just wanted to do that because the issue with the guitar was covered in their warranty but even though the communication with Ibanez was god awful, I would still say their customer service was good because they fixed the issue. I am a nobody to them but they still sent a brand new $2,199.99 guitar. I’m guessing now that most people unless they really fuck up will have a good experience with Ibanez’s warranty service and their customer service.

[@rorycosgrove]

Glad to hear your situation was resolved positively, I can imagine the stress

[@MC-dj7ri]

Sorry to hear about your experience with this guitar. I’m not sure how much you paid for it. But if you did pay $1,000 for it, and they (Pitbull Audio) Perform a free setup. Then I’d say they are largely at fault. And no plastic on the cover for the control cavity? I personally don’t think ibanez would’ve shipped it in that condition. Just my opinion. But I feel PitBull should’ve been responsible. A guitar of that caliber shouldn’t need shimming. But ultimately you should’ve been given the option of either a new replacement or repair. Thanks for sharing!

[@rorycosgrove]

Yea, as I mentioned, I bypassed the free setup since I wanted the guitar to be unopened, but that didn’t happen either haha

[@adamdelarede]

I don't think they even loosened up the strings. They loosened up the neck screws, pulled the neck to the side until the strings were aligned, then tightened the screws. I dont think there is a shim involved at all

[@TheSavagederek]

D'Addario make Elixer strings . Elixer specifies their own coatings . They also make Fender strings .

[@AlexisGitarre]

DON'T WIGGLE THE STRING! btw.... it can slip because the break really close under the screw. Cut it before you tension the string and pull it a tiny bit back. then it has enough rest of the string that it can't slip but you won't hurt yourself with the string sticking out

[@-whiskey-4134]

Love Ibanez, own almost exclusively Ibby’s. Minus one Shecter 7 string guitar. Also, Ibanez models are super easy to understand. First 2-3 letters: What series/body style it is First few numbers: model of the instrument Last number: 0=standard amount of strings, 5-6+=5,6,7+ strings Last letters= The finish on the instruments. My Ibanez SR 605e-ctf breaks down to SR Body style in the 600 series with 5 strings, upgraded electronics, with the cosmic blue startburst finish.

[@htlmstudio]

I bought twice that exact guitar, the first time in 2022; I got one produced in 2021, which had a severe neck intonation issue, and I returned it; then, in May this year, I decided to repurchase it because I really like it and I have a good experience with the QX52, this time I bought one produced in 2023 on Reverb from a dealer in Japan with a free custom setup and very good price and wow a totally different experience, a perfect guitar in all aspects and one of my favorites. In my opinion, it is just a complex guitar to adjust well, maybe the parallel wizard suffers a bit more than other types of necks in the wizard family, I don’t know, but when it is in spec, it is an amazing guitar, with a low action setting, it stays in tune for weeks.

[@theariesexperiment4642]

Well. First of all,.....it's typically caused by incorrect neck pocket rout. Or,.....the trem cavity is misaligned. Anytime you purchase a guitar,......pay attention to the poles on the pickups and how misaligned the strings are to them. Then site down the neck from the bridge,.....and then the headstock back. If you are even semi conscious,.....you'll see a problem if there is one. But unfortunately,.......you can't really do that when buying online. We used to play guitars to buy them. Now we buy them to play them.

[@5urg3x]

This is one of the first things that I look at when I'm buying a guitar -- the string spacing on the outer E's to the edge of the fingerboard. They should be around the same, up and down the neck, and there should be *some* space there (on both edges, the bass and the treble side) to prevent the string from slipping off. If one side has more space than the other, it could be the neck is out of alignment, the nut could be cut wrong, the bridge saddles are misaligned, etc...something is definitely wrong though.

[@ing.nelsons.g.8501]

Sir.. I'm so sorry for Ibanez, they make a lot of guitars and they're awesome. But that evidently is a big hugely mistake.

[@SoundAloneband]

I would have just asked for a new axe man. Problem with shims etc is the guitar now will always have to be explained to others who work on it what was done etc. Ibanez has very good qc and aren't going broke. Once in a while you get a dud. Also this Probly wasn't as big a deal as people think. If it's playable as is already it's not a huge deal. Now if the neck is warped or electronics are smoking or something then no bueno. Still a nice axe. I just got a schecter 7 string and it was pretty flawless. Great video

[@omgdisfunny4852]

My ibanez q had the exact same issue, and as ibanez are repairing or replacing it and not the original store you purchased it from, they do have no legal obligation to pay your return shipping

[@DevilsAvocado69]

Yeah I started with an ibanez 370fm, not an expensive guitar but was in my budget and got me started. By the second week of owning it the pot was loose in the fitting, i had to replace a screw in the trem because i woke up one morning to the bridge facing the ceiling, two of the six tuning pegs would only tune if you turned them for what felt like forever, then the one that made me return it was a dead pickup. So yeah, had the thing a month all in, returned it, put like £200 more in and got a pre owned charvel. That was 7 or 8 years ago the charvel still works good.

[@DevilsAvocado69]

@andrewpardue3324 Yeah if I had twice as much money I would have got a better guitar I am aware.... Tit.

[@boatboattmmrp9950]

My first bass was an Ibanez. I still have it and play it, but they gave it to me with zero setup and the fret job was poor. There were low spots in the frets and it buzzed like crazy. Pretty disappointing when you pay over $800 for an instrument and they don’t even do much for quality control in my experience.

[@johnseymour5970]

I had a brand new jackson that had the same issue, you can loosen the neck bolts and shift the neck alittle bit and tighten the bolts back up, hopefully that fixes the issue, good luck!

[@tommyibanez3958]

The best way to prevent it from returning to the same wrong alignment is to put a shim in the front bass side of the neck before tightening the neck screws. I’ve had to do this on 2 Jackson’s, a Charvel, and an Ibanez

[@christopherstorrier5560]

The nut is cut to close to the edge...the E string is cut just a couple of mm to the neck edge...i have a few Ibanez bass's...that's a good sounding guitar you got...we all like our guitars set up different, sadly the factory did not do a very good job of originaly aligning the neck, sorting the neck pocket or cutting the nut..i hope you got any problems resolved & your happy with it now.....🎸👍

[@franciscvmpbell]

My Q54 came with high action but was otherwise perfect. Can’t complain with Ibanez, and in fact thinking about getting your exact guitar next.

[@PetrVelecky-y2y]

Interesting video as I am working on this on my own guitar (coincidence) right now. Regarding the "same strings" after the repair: Simply, its impossible to align the neck without the strings - the strings need to be there to serve as a guide for alignment :)

[@Masterfighterx]

Don't know if it has been mentioned or tried as a fix, but it could be that the neck just needs a tap so that it moves the e string up into the fretboard, Fender masterbuilder adjusted a neck on the fly at thomann in a video (I believe it was HP42s video), he said it's normal with bolt on guitars

[@jmabs5096]

Ibanez: what should we name this model? Random name generator: yes

[@rorycosgrove]

Fr 😂

[@batastrophic9762]

cmon bro, aren't you digging the new RG711646757484FWTFYEWVV]]77ÛFHEc=3OIDIOHÆJJKA model?

I don’t understand how you could have overlooked that. Even new guitars need setting up (alas) and that string looks practically unplayable.

[@ajizzle4rizzle]

You had 200 something subscribers when you made this video and I was your 418th one, FYI bro. Thx for sharing this.

[@piemmetubo]

I'm happy for you to have solved that issue. Kudos to Ibanez! Anyway, my policy is always to buy directly in a shop and never on line. In this way I can directly deal with persons and I'm not stressed by far and virtual relationships.

[@FernandoOC1984]

Just loosen the screws that hold the neck a little and force it to completely touch the neck support, then tighten them again. From the photo you can see that the weight is a little out, becoming misaligned.

[@basshippy101]

The neck simply isn't say in the pocket straight, I just looked at your prior vid and you can see the shadowing where the neck meets the body on the bass side due to the cap. They just loosened the screws, moved it to the top of the pocket and re-tightened. It's a common issue

[@dragonclaw88]

as far as keeping your string on the guitar...they would of just used the tuners...backed them way loose...pop out the ball...and then you can do whatever you need to on the guitar...then just reverse the procedure

[@flashpadxxx]

What did Ibanez said about the missing headstock?? Did they repair it on warranty?

[@wildwayz]

My experience with Ibanez from a UK perspective is that their warranty is worth nothing. The distributor in the UK doesn't carry spares. Doesn't do repairs. In fact, when I had an issue with my RG6PCMLTD they told me to take it to Max Cotton in Manchester as he carries parts and does repairs - at my own expense. The only option would be to return it to the store that sold it - which is shit.

[@Xaltar_]

Just an FYI, 99% of the time manufacturers recommend you go through your dealer, not just for guitars. The reason is your convenience, often you end up having to pay shipping and sometimes other hidden costs if you go through the manufacturer directly. When you go through the dealer it's usually quicker, easier and less stressful for the end user. The manufacturer then will sort things out with the dealer after the fact. As for the way they handled your case, knowing you made a video, that is pretty normal. Any opportunity to get some free good PR is a no brainer. The key here is, what is the experience like for normal customers. If that is also good then it's all good. If not, it needs to be taken with a grain of salt.

[@truescotsman4103]

I'm like you except I'm 58. I have a bunch of guitars I haven't even looked at in years. I've built quite a few guitars. This guitar is a bolt-on. It was probably slammed in shipping and the neck shifted. I have had this happen a couple of times. You slightly loosen the neck screws and you fix the neck angle and you tighten the screws. If the neck is setup correctly and tight this will fix the problem. The service team was probably puzzled as to why you didn't just fix it yourself. I've reset a bolt-on neck probably 100 times in my life there is literally nothing to it it's monkey work. No offense but just fix the guitar yourself and play it.

[@rorycosgrove]

Thing is - I literally asked them if they’d recommend fixing it myself, because I could have. They weren’t even sure if the issue was as simple as it actually was, so I was just making sure to listen to them so as to not void my warranty somehow and make sure everything was resolved correctly

[@truescotsman4103]

@@rorycosgrove I get it. You spend money like that you should have no questions asked 4 star service. Ibanez has a reputation to protect. You handled it correctly they didn't.

[@vk-fb4ox]

Always make a video on your new guitar. Noted

[@Diijkstra]

just go the known/good luthier, you save time, money and stress. usually when you buy a guitar via shipping you go right away to luthier and set up on what suits to you. love your channel man keep it up

[@rorycosgrove]

Thank you!!

[@derrickj8424]

I bought a set of Lundgren pickups from Pitbull Audio that were just under $400. One of the pickups was faulty right out of the box. 😐

[@5urg3x]

Modern guitars have narrower spacing compared to vintage, but in regards to 6 vs 7/8/9, there shouldn't really be any difference. Ibanez uses those same bridge saddles on 6 string headless models, so I would suspect the spacing at the bridge is exactly the same, and the spacing at the nut is also exactly the same. The neck is proportionately wider to accomodate the additional string, but the distance from the edge should be the same and it should be equal on both sides, everything should be centered.

[@GretchZ]

Two Ibanez guitars I’ve bought have had the neck just die. Rod stopped working out of nowhere. Started diving, wouldn’t adjust. I’m never buying another Ibanez, on principle and negative association. They used to be fantastic…

[@soyborne.bornmadeandundone1342]

I've had this issue on 2 guitars. Luckily they were hard tail strats and I found a pretty good solution. Buy offset left handed or right handed saddles. They will FORCE your strings to be slightly higher or slightly lower depending on what you need. Solved my issues completely!

[@emilysakuna]

holy hell your lead tone is fucking insane

[@TimberArtsdotch]

@rorycosgrove I had the same Ibanez model with the same issue and I've got a ton of other issues, like the tuners were not aligned properly, visual defects and all sort of other problems. The dealer through reverb was not helpful and not open for any solution, so I've contacted Ibanez directly and they agreed that this was not up to their quality and sent me a brand new one from Japan. This new guitar was better, but still I could see that the guitar has been poorly sanded and still was not up to the quality I am looking for - other brands like Solar or PRS SE are also produced in Indonesia and their building quality is much better. I've also switched to high-end barenuckle pickups because I was not happy with the tone and still I don't like the tone on the lower strings. Pretty sure it's because of the low scale length, so I will try to sell it and this was probably my first and last ever Ibanez guitar ever. So think twice before you buy a guitar from this series, as it seems there craftsmanship and especially quality control is very poor.

[@A.J.99]

Damn, that's an absolute shame to build the 7-string guitar where the 1st string is unplayable. It seems like there's no quality control at all there. I'm so disappointed with modern Ibanez guitars.

[@guitarplayer1434]

I had the same problem with a shecter "sun valley". I am left handed and thought if I return it and they try to sell it to someone else and this problem with someone with out knowledge would cause some one to say" I must not be a guitarist". So I fixed it. Then right after the warranty expired the Floyd Special would not stay in tune. I bought original posts, nothing I did helped and it became wall art . A few months later I saw a post saying to lean the floyd slightly off center and that fixed the problem . I did not want to spend money for a Floyd original on a guitar that already has about 800 in it . EMG hot rod pick up suck, they have no gain of a 81 and no articulation of a passive. once I got it back together I noticed the neck actually had at least a 1mm bow which also caused the e string to fall of the neck.. As of now, I have put new frets with very little fret end angle to give it as much fret as possible and with an invader bridge and a pegasus in the neck , it is quickly becoming my favorite guitar

[@combatOracle1]

I received the 6-string version with the slanted frets with exactly the same issue. The high E was way too close to the edge and slipped off the neck regularly. The nice people I bought the guitar from did a full setup and PLEK a polish and rounded the fret ends. This was great but made the slip off the neck E string considerably worse. The neck had no play in it at all and the only option was to move the bridge over as far as I could squeeze it. The holes that mount the bridge looked like they were drilled by a blind man with a shot nervous system. No CNC used on them, they were not only all over the place but also drilled on various angles. Eventually, I moved the bridge 1.5 mm which was all I could move it without having to start carving out the bridge mount recess. It helped but did not completely fix the issue. The guitar is good and fun to play but Ibanez needs to make a MIJ deluxe version with a tremolo. Quality control is so-so with these Indonesian models. ***The strings come off at the bridge end and when you're done doing whatever, you can just put them back without touching the nut end.

[@rkharper]

Don't want to give you a negative comment here. But: You built yourself a Warmoth guitar, so you habe the knowledge of screwing a neck to a body. This would have been a 5 minute fix for yourself. I got Fenders (mutliple, not only once) with a missaligned neck, loose the strings, loose the neck screws, align the neck, which is usually not more than a milimeter to the right direction, retighten, restring, and that would be it.

[@spoonerluv]

I had a guitar from their Premium line with the same issue, but I was just djenting so does the top E string even really exist at that point?

[@rorycosgrove]

That’s basically why I didn’t notice it 😅

[@9unslin9er]

If you have a thumbnail of you facepalming, with a title that says "Ibanez Warranty Experience", you give the impression you had a negative experience. Just sayin'

[@peterwall77]

If Pitbull done a setup you would think they would have noticed the neck misalignment before sending it.

[@sqlb3rn]

I buy thru guitar center, been hitting my local store over 20 years. Why? Because i never have to fuck with refunds or return shipping. I drive down to the store, return something if i need to, no bullshit no hassle. I'm not going to repair or make a warranty claim on a brand new piece of gear

[@DingusMcBrungus]

I'm borrowing my friend's Iron Label 7string, it has the same issue with the high string being way too close to the edge of the fretboard. Not just that, but the fretwork isn't great so it has a tendency to get pushed off and caught under one of the fret ends lol, it's rough. There's always the chance of getting a dud when you're not springing for an MIJ

[@D4veJap4n]

What the hell man. Why did you deserve to have a REPAIRED guitar? You paid for a brand new guitar not a fixed up guitar. Dude they rocked you. I’m furious for you

[@davidparkes7977]

BRO the string spacing at the nut is incorrect thats the ony thing that could be wrong i dont know what type of nut it is . The bridge spacing usually doesnt effect the nut.If i were you it could be a job for a luthier.But i understand you shouldnt have to pay for it.But not a major problem.

[@gotd4m]

I've had a bad experience with ibanez. I bought a prestige. The fret wire is faulty. I play it, then the next day they are green. I have multiple nickel fret guitars that have never oxidized like that. They polished the frets for me when I sent it in. Not fixed, just polished. Had to send it in again. Same story. Then told me it was my problem when I tried to get it actually fixed. When I got it back the second time they had stained the wood on the 7th fret was stained noticeably.

[@AlexisGitarre]

That's why you buy in a store... the first time you get a guitar you always have to reset and readjust a few things. And if it's a good store and you come back after a few weeks, most of them make you a quick setup for free. your neck can be moved easily and this would have been a 2 Minute job. It's honestly the fault of the online store selling the guitars. they NEVER unpack and check them contrary to a local store who always checks them and in case, sends bad guitars back. Guitars for a 1000 bucks now are the guitars we had just a few years back for 500-700 bucks. people who play guitar for quite some years don't want to accept the fact that prices went up. Just as an example, Fender guitars made in the USA now cost 500-700€ more then before corona. So the guitar you got for 1200€ is now 1900€. I don't know why people buy instruments online, you pay the same price as at a local store BUT you miss out the checkup of the instrument and the setup in your area where humidity and temperature make quite a big difference. that's worth at least 100 bucks in labor. Not talking about shipping costs if anything goes wrong.

[@MFKitten]

You are correct about the string spacing. 7 has narrower spacing 8 strings even more so. 9 strings I feel like they may have the same as 8 strings do.

[@jeriko.guitarangel1654]

You looked like andre nieri 😁 He's a great guitarist from brazil

[@ben14326]

I had two bad experiences with Ibanez then never bothered with them again. First was with a Jem 777 that the school bought for an animation class, the floyd routing was all chipped and busted underneath the edge pro. Teacher called Ibanez and they blamed it on whammying too hard and refused to do anything, guitar was brand new though and still had stock strings on it. Second bad experience was with an Ibanez RG I got as a graduation present. The edge pro on that would not stay in tune whenever the edge was used. I'm guessing the knife blades had a dull spot on it or something that caused that issue. I ended up returning it to Guitar Center and got a japanese Jackson Dinky instead, the Jackson worked fine and I still have it.

[@bigwetduck6380]

I've had the same issue with an rg7620, jackson slsmg, and most recently a strandberg boden 8 standard, and damn is it an annoying issue to have lol Thankfully I was able to return the strandberg and get a boden 8 original that is flawless and now my all time favorite. As far as the strings being rusty, the last ibanez 7 I purchased (2021 rgixl7, made in indonesia) also came with veryyyy rusty strings and corrosion on the frets, purchased through musicians friend and still sealed with the original tape, seems they are exposed to some very high humidity during their journey to the states. Glad they were able to make it right for you!

[@genemichael5882]

All they would have done is loosen the neck screws and lift the neck upwards towards the top horn and screw it back down. Done this hundreds of times.

[@rorycosgrove]

Yea I wanted to give that a shot, not sure why they even considered completely replacing it

[@talltale9760]

Sweetwater or bust for me currently

[@kevinwhite6172]

Loosen the neck bolts and align the neck properly. Its really simple.

[@ncsludgefactory5445]

Zzounds is the go to bro

[@larsheuker]

Only buy ibanez for the Fujigen guitars. At that point you can also just buy fujigen branded guitars

[@msi1985]

Across multiple manufacturers and a few different distributors. I've had my fair share of manufacturing defects... I've never made any videos about these issues. I've always received fair service and had a good warranty experience. I have always attributed this to being calm, clear, and kind in my correspondence... I've only ever seen a refusal to provide warranty exemptions when somebody is acting like an a$$hole... nobody wants to help an a$$hole 😂

[@rorycosgrove]

I agree, but the thing here is that they went beyond their own policy, and they also mentioned the KZbin videos. I think it’s quite likely a factor, but I don’t doubt that I’d have been treated fairly otherwise

[@msi1985]

@@rorycosgrove yep your right they made exceptions... I didn't consider that

[@pattol666]

I have a jackson randy rhoads v that has the same high e string issue. It has a floyd rose so i just have my action little higher and the screw on the bottom end of the floyd rose set bit higher which made it better

[@0Artilary0]

hey thats me

[@D4RKV3NOM]

there goes 19 minutes of my life i will never get back... xD

[@stein0niets]

If you put some work in describing the issues with pictures and or audio the manufacturer is often willing to solve the issue. This also holds when you are not a youtuber. Because it can become a bad story going around and also this is where warranties are for. My experience with Ibanez and even the signature artist where pretty good and of course I had to put some work into it myself too. They eventually replaced the whole bass and it still plays great! All other (7) Ibanez guitars and basses still have had no issues at all.

[@richardclark.]

Have you tried Sweetwater? I get at least ten percent off of major purchases. I have a designated rep that will call me if needed. I just bought a Les paul special that had a small issue I could fix myself and they have me more money back. Brand new TV yellow special for 1300 bucks. They always have free shipping and you would pay no tax with them either.

[@RELcproductions]

good and important information! thank you:) how is it compared to your strandberg? sound comfort and build quality? is it worth paying extra 600~$? I don't know if it's worth it for me.. on the other hand i will probably change the pickups on the ibanez lol..

[@davew9360]

Clearly the free set up offered by Pitbull Audio is not worth a shit ! Sounds like it was not new when you got it . Maybe somebody already returned it for the same issue .

[@rosembermorales1995]

If your having fret buzz, have you tried raising string saddles? Not sure how much you know since you said you setup your guitars. The truss rod is one way of eliminating string buzz but not the only way.

[@stevepelham9010]

I am a bit aware of those discount dealers. Those guitars that I have paid less for had faults, ok. Some nice price dealers got them lots of B-stock that is an returned A, that is an varning sign. Warranty claims will always go thru the dealer, some dealers will not follow the rules set by the Brand. Here is an exampel from the car business. Me owning a brand new highspec Toyota I was treated like crap by the dealer, that is not an policy of Toyota. That dealer and his sloppy Joe enployies where new to Toyota and would not adapt, they where the Masters, in time you will get or not on their terms, an manifstation of power, you begg. It was not for long before that dealer lost his contract. Japanese makers they are realy in to keeping up an high standard. As they are selling in staggering numbers some warranty claims here and there, fix it make that customer as pleased and that he will stay. The problem lays within dealers, that local culture, in some countryies even that money will not count it might as well turn things to be worse.

[@AlexisGitarre]

17:35 there is no film on the control cavity cover on those guitars when they ship

[@Miguelsotelo0]

That’s also a set neck, just unscrew neck and then shift the neck to the proper angle and then tighten neck screws.

[@Sticky_Tea]

you are referring to a bolt-on?

[@Miguelsotelo0]

@TimStokkersDW yes, bolt-on guitars. If the strings are not aligned, losses screws enough to shift the neck to proper angel. And then tighten, also you may want to loosen strings a bit to before all this.

[@chrississon5954]

Going thru this right now. Thanks for the insight

[@miserychannel666]

13:08 Have you tried .. string it backwards .. leaving the ball ends on? I do this with floyd equipped guitars. Cheers

[@childrenoftheabzu]

They probably dont care because most players with extra string guitars just play the open lowest strings

[@bigchilling743]

Made in japan gretsch from like 1995-2010 takes gold medal for misaligned necks

[@REVVVENANT]

They probably pushed your neck a little upward and screwed the neck back in.

[@Chrono205]

Hello. Bro, every time when you buy guitar, don't play it, firstly take it to the guitar technician. This is not a problem, it can be solved for 5 minutes.

[@PooNinja]

I have a Jackson Kelly factory 2nd that has the same bad pocket issues. It’s playable but I really should get it fixed.

[@miguelsmusicstuff]

thats why I buy things from sweetwater I had a new ibanez and there were problems and they helped me out with a replacement

[@ToneD5150]

How did that get thru Quality Control...???

[@anotakudetective1546]

Told ibanez about my terrible ahh loose pots and theyre terrible ahh neck with uneven frets despite their "premium fret treatment" on my btb. They sent me a single mid pot to compensate 💀

[@DJCD92162095]

🤘ESP GUITARS👍

[@iloveitall]

To me, Ibanez is a proud name and an outstanding brand. Everything made by Fujigen is flawless - no comparison. But the Indo/Korea/China stuff is hmmmm ... mediocre - just like Jacksons, Corts, Charvels, Chapmans, etc. Very, very hard to get a guitar from there that doesn't need a fix. Poor story. Really don't know why Ibanez has lost control in Indonesia. Guitars before 2010 weren't bad at all ... but since ... Annoying issue all over.

[@jakeymagoo3073]

my question is why do you need so many monitors ? lol

[@rorycosgrove]

Lmao I have 2 PC setups, one for music one for work

[@kenwayaiden4535]

I just bought this guitar 2 weeks ago, idk why the bridge spring vibration and cause noise

[@ctcards2636]

Im just curious how you got a guitar from Pitbull Audio and they "set it up" and you got a guitar that had this issue. Id say Pitbull AUdio has no idea how to set up a guitar. So i wouldnt be recommending them to people, even with the 10% off. For all ya know they got B-stock guitars with issues they are selling.

[@ctcards2636]

Ok you mentioned having an issue with a 2nd guitar you got from them that still has issues to this day..... Im not sure how you can keep recommending this place lol. Sorry

[@chriscuthbertson]

Cort's build quality is normally really good. I'm surprised this got through QC

[@diazzsama]

They are factory. They build shit ton of guitar. It's bound to happen in a very small quantity. My PRS SE 594 is not perfect either, even though PRS SE is the strictest division of Indonesian Cortek.

[@edavidmartinez]

How do you get 10% off with Pitbull? Thx

[@carloslonmoer6285]

I bought this same guitar and I sold it almost immediately. It's not a good guitar. The pickups are super weak and sound like you're playing in a cardboard box.

[@Sticky_Tea]

that store should have immediately sent it back when they got it in

[@jerryfraker377]

Looks like it needs a head stock.