My Life As A Call Center Trainer + Q&A

[@kentbelo2829]

Im just promoted as a trainer. Hoping to have more videos like this. Such as how to do coaching, how to be an effective trainer…

[@hamfelias495]

hello, Kent! may I know what are the questions on interview session?

[@arkidela5251]

Just to share. Im 19 and Im a Learning Specialist. I got intimidated by the whole thing of becoming an LS. But here I am. Thanks to this vid. This will help me a lot

[@SpiceRhodes]

I wish you all the best in your career.

[@filipina2905]

I am browsing internet looking for recommendations of videos to watch about how to pass the trainer post interview and I found you hereeeee. Omg! I am so excited to talk to the training manager and start our interview. You made me so motivated!

[@SpiceRhodes]

I'm excited for you! I wish you all the best in your application. If you need tips on demo teach I have a video created for it. Let me know 😊

[@filipina2905]

@@SpiceRhodes Thank you. Currently looking at your uploaded videos and I really like your tone of voice and the way you speak. Nakaka hawa yung clarity on how you deliver your words😍

[@SpiceRhodes]

@@filipina2905 thank you 🙂

[@filipina2905]

@@SpiceRhodes I am interested with the demo video you created😊

[@alley0924]

Hi po, I'm also interested with the video you created about demo teaching. Where can I watch it?

[@abiigarcia9389]

One of the best and coolest Trainer ❤️ Love and Miss you Ms Spice.

[@SpiceRhodes]

Thanks, Abii 😘

[@shieladaitol]

I’m currently working in the same company and now applying as a trainer. THANK YOU FOR GIVING YOUR INSIGHTS 👍💖

[@SpiceRhodes]

Good luck and I wish you all the best! I hope you get it!

[@shieladaitol]

I’m back here after hearing the announcement that I got the job!!!! So grateful for your tips. Stay safe and continue helping and sharing your experiences.

[@SpiceRhodes]

@@shieladaitol wow congratulations! You're welcome 😊

[@sheya.8134]

One of the best trainers I had in CVG! Waaah miss those days Spice!!

[@SpiceRhodes]

Aaaw thank you!

[@abiigarcia9389]

For sure Ms Spice our batch is one the waves you will not forget. Hahahaha we love you Ms Spice ❤️❤️

[@WaldoBagelTopper]

For me, training has been a very fun and rewarding journey. As a person who is well into my 30s, I would have thought that it takes a lot to surprise me as it pertains to human nature. But I was wrong. I am the kind of person who loves to teach. I love to see lightbulbs go off for people. I like to see them develop and grow. I'm not a bad person. But sometimes, there are certain people that I wish didn't exist. Some people are just the most rude, grotesque, and nasty humans you can find. Mental children who just merely EXIST in society- they don't contribute or add to anything. Their sole purpose of existence is merely to disrupt the lives of people around them. They don't have goals, they don't have a purpose, they don't have any real rhyme or reason other than wanting people to exist uncomfortably around them. I'm talking about people who you wish that you had access to speak to their very mothers to be able to express what a terrible job they did of creating a human being. I never cease to be amazed at how so many people come to a new job to challenge a training, not want to work, take time off during training despite being told not to, confidently demonstrate their ignorance, and have so much lack of self awareness that they make me cringe every time they speak. They all usually say the same thing. They want to "be entrepreneurs", "start their own business", "build wealth" and a bunch of other shit that ejaculates from people's mouths when they don't know the value of actual hard work. And I have to sit there and smile and say "yay" because a trainer's most difficult job is to maintain composure and be professional, and not be a punching bag somehow when the corporate world is built to defend and keep these kinds of animals employed.

[@shafi5th]

hey spice remember me? its shaf! you was my trainer back in sutherland haha awesome vlog. keep it 💯

[@SpiceRhodes]

Of course I remember you. Thanks Shaf!

[@quinnemperatrix7252]

*were

[@danicamerillo8828]

BPO trainer din ako and agree ako sa lahat ng sinabi mo. Lalo na dun sa nakaka-gain ng confidence yung pananamit tsaka yung habang tumatagal hirap na umalala ng names. Hahaha

[@kevinsparks2567]

Just got promoted as a PRT in CNX... My struggle is time management, i always worked overtime without pay LOL with EOD'S reports and other admin task... Question is how do you manage your time?

[@SpiceRhodes]

I can certaintly understand this. I had the same struggle when I was starting. EODs and admin tasks- I do them as I my day goes by in training. EOD reports - I always made sure my email templates with modules for that day were already saved in drafts. If something happens or changes during the day, I add or remove. So by the end of the day, my reports were ready to be sent. Admin tasks - I identified which tasks could be done while my class was doing an activity. You should take advantage of that time within your day so that you won't be swamped with work at the end of your shift. Staying at work for a max of an hour is not bad. But if you start working on those tasks while in class, it will help you lessen the workload at the end of the day and you don't have to spend hours of unpaid overtime. I hope this helps.

[@mark0194]

I'm actually working under so much pressure now. Like you, I didn't have the experience in teaching people. I'm a Learning Associate II now. I'm an introvert and and it's very overwhelming for me to make our training fun, to the point of thinking of giving up. I guess this is really not for me.

[@SpiceRhodes]

A trainer's job is a very challenging one. I can understand how you feel about as I went through the same hardships like you did. All I had to do was step back and re-assess everything that I was doing. If it was still the kind the job that I wanted in the beginning or maybe I just needed to work some things out and make adjustments. I hope it works out for you whatever yu decides to do.

[@madokaorimura8154]

I'm 19 just became a trainer now I'm still figuring out what's an effective way to train people

[@SpiceRhodes]

There are different ways to train people but it will depend on what approach your company or program has in place.

[@Queenxell]

Hi I accidentally routed to ur vid Im planning to apply as Product Specific trainer. can you create us a vid what are the things that we can demo to pass the interview. more power godbless♥️

[@SpiceRhodes]

I just uploaded one for you

[@Queenxell]

@@SpiceRhodes yeyyyy hooray thank you so much po 🥰🥰

[@rashaadgreene]

Thank you so much for this video! Really great information! What specific trainings did you take to help you with coaching and facilitation?

[@SpiceRhodes]

The coaching training depends on your company's strategy and leadership. The facilitation training inlcudes your stance, professionalism, dresscode, creating creating and following agenda, etc. It basically dependa on what kind of training your company provides.

[@arvinsenglishph4925]

Can you make mock calls about telco

[@legendaryarar8931]

Hi Ms. Spice, thank you for this video. Planning to apply as trainer, but I feel like I can't do it 💔 More information please on how to improve my communication and facilitation skills? TIA!

[@SpiceRhodes]

Hi! I encourage you to apply! Your comms skills will improve as you continue to speak English when you're at work. That's how I did it to improve mine. I have a video linked here for you to watch regarding demo teach that includes some tips on facilitation. I hope this helps you kzbin.info/www/bejne/b3XEdIGHlrVkZ6s Good luck!

[@JesterSantos]

What does it take to be a trainer? Aside from good communication skills?

[@SpiceRhodes]

Product/process expertise and facilitation skills

[@JesterSantos]

@@SpiceRhodes thank you so much. Any books recommendation po?

[@SpiceRhodes]

I haven't seen a book about trainer skills you usually learn it from training and development.

[@WaldoBagelTopper]

You've got to have nerves of steel because the laziest and most ignorant human beings will always be there in your class to challenge you.

[@kylenulud9287]

Hi Trainer Spice! This is kyle from sutherland at&t ISM hehe

[@amrutham1561]

could you please help me with the courses that you have taken.

[@SpiceRhodes]

The courses that I took were given to me when I was hired as a Trainer and it depends on the type of program you have. Some of the courses were Training Approach, Leadership training comminication skills, and Facilitation trainings.

[@premkishorgoswami9702]

Good communication skills

[@thandodior]

what are the kpi’s for a trainer? thank you for the video it really helped alot 🥺❤️

[@SpiceRhodes]

Most of the common KPIs are Trainees Pass Rate, Net throughput, Efficiency rate (quality score, surveys, aht). It could be different or more to depending on the program/account/company.

[@thandodior]

@@SpiceRhodes thank you so much for the response god bless you🙏🏽 i have an interview soon and im freaking out 😂

[@SpiceRhodes]

Did you have a demo yet? I'm not sure if this will help kzbin.info/www/bejne/b3XEdIGHlrVkZ6s I wish you all the best in your interview good luck! Just be confident and show them why they should hire you.

[@thandodior]

@@SpiceRhodes thank you thank you thank you 🥺🙏🏽

[@SpiceRhodes]

@@thandodior you're welcome!

[@carvinuz03]

Which is harder, being a QA or Trainer?

[@SpiceRhodes]

Both jobs are challenging based on the expectations and scorecard to meet. But from my point of view, I'd say a Trainer's job is more challenging. Trainers wear multiple hats (facilitator, coach/mentor,QA, supervisor and work force).

[@solidbarq8734]

yesterday I had an interview to work giving support to verifone... but trainer was a kink of jerk... when I introduced myself, he was close to laugh of me because I am foreign guy in this country and my last named seems weird here. Someone even asked something about a schedule and he said... I already told you that.... WTF.. We could found out that the man was gay, and apparently he was focused on a guy next to me ... it was even mean with a girl whose performance was very good, and he asked her if she wrote that before... my English is not perfect, and I been working with tourist for more than one year... at the end of this interview I just said, thank you for having me, but I prefer to go on working as a tourist guide... obviously I want to work for agency travel, but I need to wait for a proper opportunity .

[@angellaeder6786]

the poker face trainer, stay safe 🤗❤️

[@bluestreak5907]

Marami bang opening ang callcenter for those who want to go abroad?

[@SpiceRhodes]

There's a lot of jobs in the call center for example here in Canada customer service position.

[@bluestreak5907]

@@SpiceRhodes Madali lang makapasok or challeging din?

[@SpiceRhodes]

@@bluestreak5907 Yes for as long as you have experience for the job.

[@bluestreak5907]

@@SpiceRhodes Mga how much po ang salary for callcenter abroad if you don't mid me asking

[@SpiceRhodes]

@@bluestreak5907 it depends on the company and program but usually $13/ hr

[@abiigarcia9389]

If meron pang other word for STRICT si Ms Spice yun haha

[@premkishorgoswami9702]

Whataap ?

[@jeaneldangilan5270]

spice