MY TESLA ALMOST KILLED ME: new car horror story!

[@FootDocDana]

Update: after this video got traction online, the Tesla service center took another look at my car, and found that the rear drive unit needed to be replaced. If it weren’t for my platform, tesla would never have found it and would have continued to blame me for everything & FORCED me to take back an unsafe car. I still don’t want the car and am trying to get them to simply take it back.

[@joelnrs]

Glad at the very minimum you were not physically injured in this whole situation. Hopefully you feel safe and comfortable driving it again. Thanks for the update.

[@melanielockwood2393]

I would think after your video, they would take it back just to have this disappear! Stand your ground like your life is at stake…..because it is!!

[@Mongo966]

Don't let this incident ruin the experience for you. You bought this as a treat for yourself and you should be happy. People break down in the fast lane all the time in regular cars. It's a good car. They're replacing the faulty components so you won't have this problem again. It's traumatizing for sure but you shouldn't get rid of the car because of it. It's a Tesla! You can't get any cooler than that.

[@tomasjohansson8255]

It was only Your third trip with the car, so i think the Battery Management System (BMS) was not yet calibrated. If it is not calibrated, how much You have left in the battery is not correct. This combined with the defect motor may have caused the stop.

[@refresh77]

@@Mongo966 Do you work for tesla?

[@sbinnala]

Holy CRAP. I will never ever own a Tesla now. This entire experience is just straight up terrifying. Thank you for posting this Dana.

[@hydraulics]

I'm sure there's a horror story for literally every car made. customer service is weak in parts of every brand's system.

[@Nbr1spaz]

I don’t understand why anyone would want to wait for their car to charge. I get annoyed when I forget to charge my phone. No thank you, I already have too many other things to worry about. I can’t imagine having to add my car to the list of things that I need to make sure are charged. Sorry honey I can’t run to the store right now, someone forgot to plug the car in 😂😂😂😂

[@SavigeSadist1]

I've worked in a dealership as a technician in Santa Monica for years. For this kind of problem, it's quite serious. The problem is that you can only start the "lemon law" process after a 3rd attempted repair for the same issue. A dealer will only repair something if it's a verified problem. Intermittent problems don't get parts thrown at it in hopes of getting a repair. While this sucks, I would recommend getting in touch with a lemon law lawyer. The problem with customer support is that they don't have the technical knowledge & just follow a script w/o the ability to think outside of the box. Nightmare scenario. Glad to hear you weren't injured. Also make a complaint to the nhtsa or iihs with the same documentation of the estimated range & battery percentage.

[@henryc4787]

Get a diesel pick up. Roll coal every Tesla you see

[@kingcarlobossio7067]

@@henryc4787 Idiot

[@ashwinbalu]

Be wary of lemon cars doc the practice is very common among car companies even if you exchange it for a new one, the old one is sold as used car in the used market

[@noway6238]

@@henryc4787 that’s idiotic you’re just blowing up your engine and teslas have a biodefense hepa filter that doesn’t do anything to them

[@veganpotterthevegan]

@@ashwinbalu It's sold as is as a salvage. Nothing wrong with that if you can get it to pass safety tests...if they're required where you live

[@mistarbeanz]

I'm glad you put this video out there. I've heard nothing but horror stories from people when it comes to getting their Tesla's serviced. This just reaffirms my view on this. Most of all, I'm glad you weren't seriously injured during your car breakdown.

[@TheTrevorS1]

I hate poor customer service, these folks need to be held accountable. Glad you have this platform to make a difference.

[@AppleExplained]

I had a Model 3 for two years and experienced a similar issue. Luckily it didn’t happen while I was driving, but the car gave me strange error messages and refused to move after I had parked it. This happened twice in two years. The first time Tesla told me it was simply a “bug” that could be fixed by doing a hard reset. I was skeptical, but did the reset and the issue appeared to be gone. Eventually, on vacation with my family, it happened again. We were stuck in a parking lot with my car spitting out error messages and refusing to move. That’s when I lost patience for Tesla. They were willing to put people in danger, or at the very least leave them stranded, by ignoring serious issues with their cars. After that vacation I ditched my Model 3 and bought a Jaguar I-Pace instead. Despite Jaguar’s poor reputation for reliability, I have had zero issues in over a year. Not to mention they include three years of roadside assistance in the event of a breakdown or even a flat tire. I can call them by simply pressing an SOS button in the car. This has given me reassurance that me and my family will be safe while traveling. Which was important after all the anxiety my previous Model 3 had given me. I honestly believe Tesla’s days are numbered unless they begin prioritizing customer service and quality control. I’m not sure who would feel confident buying a car that may leave you stranded, without any support from the manufacturer.

[@zaco-km3su]

Intermittent issues are annoying although Tesla should try to check the bugs. It appears that they don't try to fix the problems. They think like a software company. Basically a reset or a reboot will solve many problems. There are jokes about this. With cars that doesn't work.

[@joanofarc708]

Why didn't you buy a Toyota or lexus, for me electric cars are very limited

[@MrSubielove]

theres models likes, honda, toyota, very reliable actually more reliable than a jaguar.

[@juiceverde]

its interesting that you chose to purchase a jaguar despite your concerns with reliability

[@zaco-km3su]

@@juiceverde Tesla's worse.

[@JakeGoodmanMD]

Thank you for posting this Dana. So glad you are physically okay

[@empath1969]

Hey Simp 👋

[@DoctorMyro]

This was honestly a trying experience. Stuck behind a blind spot with cars zooming past at 80mph on the left and the right. It was only a matter of time until someone smashed into the car from behind. Lucky!

[@PhilthyMr]

That’s messed up they’re gaslighting you & trying to blame you. I can’t believe how strong you are to endure that traumatic experience. Thank you for sharing. If Tesla recommends using the % instead of mileage, why not make the % default & not use mileage. Their fault. !

[@stated05]

You can hear in your voice that you are still upset/angry/shaken up about it. Just keep pushing for answers and don’t let them push you away with dumb excuses.

[@jemagee83777]

But that's with any other car that fails gas or electric, that can happen.

[@justonetime112]

Myro leave please...go back to your channel

[@craigraymondmusic]

It's a shame of your terrible experience, because I've had a very good experience with it, but there's something to be said for quality customer service. You clearly didn't receive that for the gift you give yourself. Congratulations, by the way!

[@khalilahd.]

Oh my god Dana that’s terrifying 😢 I’m so sorry that happened but I’m so happy you’re okay and you’re using your platform to bring awareness

[@carypyke935]

I'm so , so very thankful you two got out of that mess safely..the video of the traffic passing on the left is super scary.

[@dwings21]

The explanation to only use the battery percentage and not the mileage is hilarious. So they're literally telling you that one of the main features of the car is useless. Sounds like they're fishing for excuses since they either (1) Don't know what the real problem is or (2) Know what the problem is and don't want to acknowledge it due to potential cost to Tesla. Either way they're putting you in a terrible spot.

[@tangoESPECIAL]

Their excuse is nonsense. The car will throw error codes over and over and over again plus warning after warning before running out of Battery. Those error codes get logged and the service center would see them. They are making stuff up

[@CArmenia83]

That whole statement was foolish. She has video evidence that the battery wasn’t anywhere near empty. You can see the battery icon is around at least 40-45% and the navigation is saying she’ll arrive at her destination in 30 miles with 39%. Changing the display from miles to percentage wouldn’t have changed that. The person she’s talking to simply has no idea what they’re talking about and is just rattling off excuses.

[@NightRogue77]

Jfc... The battery percentage shows the exact same thing as the mileage - it just shows you how much rain you have left in either way you prefer to see it. Just tap the numbers to the left of the battery indicator to change it from percentage to miles.

[@zaco-km3su]

Most likely they have no idea what is going on.

[@zonedout6432]

@@zaco-km3su if elon runs that company like Twitter they probably don't take the time do do shit right and just go with whatever solution is the quickest and cheapest

[@souldavidthompson4854]

Scary and frustrating! I would be livid at the people at Tesla for avoiding responsibility. They should give you a loaner car and do more tests on your car, minimum. Good Luck Doc Dana 🤙

[@willitbreak5825]

It’s very likely that the reason you received your car MUCH earlier than your estimated date is because this vehicle was a reject, and/or had insufficient repairs done to it in the past. Meaning, I’m this case, she unfortunately received a lemon. It happens with every company unfortunately, but it sucks that it was a new vehicle. I have a Tesla and the few times I’ve been servicing have been a positive experience, but it’s important to hear from the negatives as well.

[@jacecristo3747]

Glad you’re safe. Wishing your whole future with fun and safe driving Dana. 😢 Yes sounds Scary driving can be dangerous but not often which is good 😊

[@jacecristo3747]

Customer service is dead nowadays A reminder in my own profession to offer people the best service that I can

[@melanielockwood2393]

After an experience like that, I wouldn’t even take a loaner car from Tesla. Death was just around the curve. Go with another make/model. You got lucky……this time. Don’t chance a second round.

[@robertcoyle9071]

I'd insist the loaner car be a Prius with the experience this woman had. Theres no way I would trust any of their products.

[@RickofEarthTV]

I’ve been a paramedic firefighter going on 12 years now. For as long as I’ve been in, we’ve had manual operated stretchers. A few years ago, to aid in the mission of saving our backs, the county converted all stretchers to automatic ones. As great as it has been, you wouldn’t believe the amount of times they malfunction. And it’s always at the worst time too. I’m all for the advancement of technology but sometimes I wonder if we just over due it. If life is all about balance, surely there must come a time we’ve overdone it, no?

[@docjackal8511]

Couldn't the stretchers be converted to manual when need be?

[@batman2099]

@@docjackal8511 and see if you would have had a gasoline engine you would have probably made it all the way to your trip and all the way back home I got a 2005 Dodge Dakota that hasn't let me down and it has a solenoid problem but it's still switches gears I just can't drive it a very long distance and it's been like that for quite a while tell Tesla you want your money back and go get a gasoline engine 🤔🤔🤔

[@batman2099]

Hell no that's not normal that sound like a scam just so you can buy a Tesla and they don't tell you about that before you buy it I'll never buy one because it's similar thing happened to somebody else with the charging door when you hook up the charging thing at that malfunction and he couldn't cut the car on and it was fully charged think at 98% and it took Tesla almost two weeks just to look at it and then another few weeks after that to return the car with a gasoline engine you have a back of the day or two help with most problem with a gasoline engine I could just fix it myself 🤔🤔🤔🤔🤔🤨

[@batman2099]

Then why put a feature like that when electric car if it's no good range estimate for battery percentage that's just stupid 🤔

[@batman2099]

So now they're going to force you to pay for a card that don't work I will take them to court because they sold you a lemon and they are lemon laws 🤔🤔🤔🤔

[@jemsncrystals]

Dana, even if you are using the range estimate, car still shows you a battery symbol and in your case it was showing you that it has STILL 40% battery left. Its in your screenshots.

[@emilymyers1095]

this!!!!

[@talapeanutbutter4250]

I have a friend who has had problems from day 1. When it rains, the “trunk” fills with water. Tesla said it’s been fixed but clearly it has not. He has taken it back 3 times. Most of the body panel gaps are all different sizes. KZbin actually has videos showing them. The first time he washed it and went to dry it, the paint scratched. The body shop he took it to had to buff the swirl marks out and said Tesla doesn’t use enough paint and this happens a lot. It’s a nice car but it’s not worth the problems so he will be trading it in for another car. Have you checked to see if California has a lemon law? I’m so tired of dealerships trying to make ladies seem like idiots!

[@bennybob60]

As a multi Tesla owner and investor, this breaks my heart for you and makes Tesla service look AWFUL. The BS regarding the battery readout in miles not being accurate is pathetic. I think you have every right to be incredibly disappointed and deserve a massive apology and some form of compensation. Will comment more after watching part 2 of your story.

[@lisaferris1871]

This is absolutely why you DOCUMENT EVERYTHING! 👏🏼👏🏼👏🏼 You know, you’re a doctor 👩🏼‍⚕️ You write that shit down! This made me so mad for you, I hope you get answers so you’re not stuck with a very expensive lawn ornament!

[@akeames]

YIKES!! That is truly horrifying! Glad nobody was hurt. Thanks for sharing this. I hear all sorts of horror stories about these Teslas. Recently one woman’s Tesla just randomly burst into flames on the road!

[@jaredhazlett3809]

You should check out consumer reports. There looks to be an ongoing investigation into phantom breaks. Your testimony really could help narrow down on what’s going on with teslas like yours. I used to work as a paralegal for class action attorneys. It isn’t an incident or problem until people start talking about it. So sorry to hear this!

[@incognito4449]

This literally just happened to me! I picked up my model 3 earlier this week and had the exact same thing happen to me. Luckily i was able to get off of the road though. Tesla’s customer service is horrible. They told me the car is fixed and i can come pick it up but im too scared to drive it again and they will not give me a refund. Learned my lesson never buying a Tesla ever again.

[@adamjrothstein]

These are some very good reasons not to buy a Tesla. Stay safe everyone.

[@saralopezCR]

Commenting so that this video can reach more people. Tesla needs to know that it's not okay to gamble with people's lives like that.

[@HarshitPopat]

I live in India, and I have been excited watching videos of Tesla over the internet of all the great features Tesla cars have and I was waiting for Tesla to come to India. But this is an eye-opener. I would have panicked real bad if I were in this situation and my anxiety would have 📈 . I am glad that you are safe.

[@zaco-km3su]

Don't buy a Tesla.

[@stevee2639]

Just a FYI for everyone you don't need to give the tesla service center your keys or cards. The car knows its at the service center and they will be able to access the car without "keys"

[@christianbateman4546]

Damnnn that sounds terrifying a lot could've happened in the freeway I'm thankful that ur ok

[@mitchhulsey1857]

My next statement,' my lawyer will be in touch'!!

[@hrdgms27]

This is saddening, basically what they're saying is that the battery indicator is useless? I was thinking of getting a tesla as my 1st car but this changes my impression on Tesla.

[@LegionZero]

So glad you are safe, to me it sounds like a serious software malfunction and since they likely don't know exactly what the malfunction is, this is why they did a software upgrade (heck, I wouldn't be surprised if they force upgraded your car to a non-public newer release in the hopes it might fix the issue)

[@matuamarvin]

I use to be a Tesla fan boy during the roadster days cause it was like "finally, an electric car that doesn't look like a boxxy toy car/golf cart. And with every tesla model it all looked sleek and futuristic. But I've seen so many youtubers and friends have emergencies where their tesla almost put them in danger, it puts me off on trusting tesla's tech. I think I'll continue enjoying hybrids and wait till the market of electric vehicles advances another decade. I can appreciate the aesthetic beauty of tesla but they need to work on their software issues.

[@carpeinferi]

Welcome to Tesla where the problem isn't their lack of quality control in software or manufacturing, but you the customer.

[@jaypizz6308]

So at 139 miles, the battery looks like it has 50% charge left…But it stalled…Yeah, that’s bananas. That car isn’t safe - they should take it back, they can scrap out the parts but you can’t use that thing.

[@jenleigh4212]

That sounds so scary! And the horrible service blaming afterwards is just salt in the wound! Glad that you were able to get out of it all safely. Edit: Just realized this story is a year old, but my comment still stands.

[@dwings21]

Here's an idea - Try to call around to different Tesla service centers, tell them about your issue, and see if they have the same answer. It may be worth recording the calls, too. It would be interesting to see how many different lies they can come up with.

[@hydraulics]

if you could actually speak to a technician I bet it would be easily solved. the issue is the shield of service advisor you can't get past. it's not tesla specific

[@marcusbiller867]

It's a motor issue (RWD rear motor) and/or (most likely in combination) the 12V and/or wiring to the motor. Call them up and ask them to recheck the car and replace these parts.

[@tsieglieh]

Please keep us updated! I want to follow your story.

[@thomashoctor8687]

I listened to your service advisors explanation and it made absolutely zero sense but she gave it so convincingly and quick that it tells me this is not an isolated issue with just your vehicle. Service advisors don't get this polished in their explanations unless it's something they deal with on a daily basis and that's bad news for your purchase unfortunately. I spent over 22 years in the auto industry so I have some experience with this. Luckily in California the consumers have more rights but the lemon law is a major pain in the butt to go through. Usually as long as the dealer is acting in good faith to make repairs and furnishing you a replacement vehicle while it's in the shop your options for recourse are slim. There should be trouble codes being thrown that they can access and if not that's worrisome as well.

[@leedanielson7452]

Wow! This sounds like an absolute nightmare! I’m sorry you had to go through all that crap and shame on Tesla for their service…

[@Brian001]

You can report a safety problem to the NHTSA :). They have a submission form on their website or a phone number you can call

[@aditadiablita]

Damn 😞. As a new Tesla owner (model y). This makes me scared. You did the right thing by calling 911. Please let us know what happens

[@leedanielson7452]

Tesla! Shame on you! Your handling of this matter was absolutely disgusting!!!!😡

[@MrTravism93]

So sorry this happened Dana! Definitely terrifying to be stuck in the high speed lane like that. I really hope tesla fixes your problem quickly and treats you much better after this video.

[@NickCohn]

As a 6+ year Tesla owner I am deeply disappointed in Tesla when hearing of your experience. That whole % vs. Mile thing is both complete BS and inexcusable. I've only ever used the mile (km) setting and it has never been a problem. That person clearly has no real knowledge of how that works and was just looking for a plausible excuse. Unbelievable!

[@breebrat56]

Looks like I’m going to be a bit more of a skeptic towards Tesla and definitely wait wayyy longer to see if these issues are taken seriously and taken care of before I consider getting one. Thanks for sharing Dr Dana! I’m really glad you are ok!

[@techguydilan]

As a computer technician with a background in electronics, this is not a state of charge issue. You are absolutely correct on that. (Edit: Tesla's are equipped with smart Battery Management Systems. Which actively monitor the amps in and amps out, keeping a sort of ledger in the process. This same data feeds the percentage algorithm, and is also one of the data points fed into the miles left estimation. The service center reps have no fricking clue what they're doing and may actually get someone killed) The software update, maybe. I guess if there is a software issue in the computer which controls the drivetrain, it could cause something like this. But even then that wouldn't be definitive. If I was the service manager at that location I would not have been comfortable offering the car back after just charging and updating it. At the very least the logs should be analyzed by a competent professional. One of the primary causes I could see is an intermittent contact between the motor controller and the motor itself. That explains the sudden stop, the jarring sensation when it quit (likely a 'rolling' test pulse to see if communication can be reestablished), and also the increased battery discharge when it was sitting (the test pulses while parked will just drain the battery into its parking brake). Part of me is thinking if they tore the thing apart and looked at it there is likely debris over one of the connections, or a burnt out trace on the board of the controller or the data pins of the motor. But that would be a costly inspection. Letting it sit for that long likely let it come down to a working temperature. It may malfunction again after another decent trip. You're smart to try to get rid of it. I wouldn't want it either. Even though I was in a similar situation when a gas-powered F-150 did essentially the same thing, it did allow an idle-mode for a bit. Still was dangerous for the 45 seconds it took me to get to a safe spot to pull over though as it quit right after a blind corner. That problem was also an electronic issues. The throttle bodies on that vintage of 3.5l NA engines had a common fault. The contacts on the TPS pins were prone to burning up and suddenly loosing contact in certain temps.

[@Starryeyed1801]

I feel like this worth lawyering up for. I would definitely pursue it. Your life and safety is worth it. You may also save (more) lives with it.

[@davidmace3310]

That’s horrible and they should give you a full refund! Toyota never let me down.

[@natertater4974]

This is really scary and I am sorry it happened it to you. I hope more people comment and like this video so awareness can be raised for Telsa to at the very least look into the problem.

[@christophermaness1998]

Your clearly upset and distressed, I’m sorry for you. As someone that deals with complaints, nobody wants to hear excuses- they want empathy and action. I understand not wanting to drive a vehicle you feel is unsafe.

[@rgetso]

So your Tesla made a drum roll? With 1.8 million followers, your PSA/message has a good chance of getting on Elon's phone by lunch. I'm curious to hear his response on Twitter.

[@tomlatenite8348]

Dana!! You are so lucky you survived this. But, could you tell me the best way to get rid of a kissing callus. So glad you’re alive!!

[@shoshonna9687]

I am so sorry this happened to you. I've seen this happen with a Tesla on the freeway and it was scary to watch. I have a feeling this is happening with a lot of people. As you already know, there are many EVs out there now. We considered a Tesla at one point and went with a VW ID.4 instead. I hope you are able to find resolution and get rid of that car.

[@chandeep16]

As a 3 year Tesla model 3 owner with no issues, this is terrifying and totally unacceptable for them to sweep under the rug and not determine the cause. I have heard Tesla service is atrocious and have been happy/lucky I haven’t had to deal with them yet. I am so sorry this happened to you and I am glad you have a large platform to hopefully find some answers

[@karinamendoza6314]

I'm so glad you're physically ok. Tesla needs to give some answers because is *NOT* OK. It gives me anxiety just hearing what you went through.

[@Snacky-pb4em]

I never want any of them cars.💯 It's a scam and a death ☠️ trap. I'm so happy that you've lived to tell about it.🙏 I hope everyone take notes.💯

[@Yanquetino]

So sorry this happened! Damn scary! I've never had my Model 3 just stop like that -though its Autopilot has gotten worse with the last few updates, with multiple incidents of phantom braking, red steering wheel alerts, ping-ponging between lanes. There's NO WAY that was caused by a drained battery. I'm appalled the service technicians would have the cojones to tell you that!

[@db3837]

Hi Dana, I own a Tesla and what they told you is incorrect. Your battery was not dead. Something happened probably software related or maybe it was loose wire on the motor or controller.

[@shafraemran4325]

This is so terrifying. The Tesla literally stopped in the freeway just like that. I'm so glad you guys are safe.

[@bobstone1741]

Note to self, do not buy a Tesla. I could never drive that car again after the experience you went thru. I am glad you’re ok. As I’m sure you are fully aware, this could have had a really bad outcome. Although, the entire crash would have been caught on sentry mode 🙄

[@Hk17161]

Don’t let 1 instance keep you from buying an amazing car.

[@jrdouglasjd]

Dana, glad you’re ok and nothing too crazy happened during this problem. I have a 2018 Model 3 and have not had any issues like this since I got it a few months ago. But there have been some weird issues that Tesla is going to look at soon. I would love an update once you get the car back to know what happens. Thank you for this informative video.

[@Tom_McMurtry]

yes this fortunetely seems very rare

[@Christenasmiles]

I have a 2018 M3 as well and this is terrifying. I’m very curious to know what happened. Extremely disappointing to see that Tesla is not taking it seriously.

[@Vilakazi]

@@Christenasmiles an M3 and Model 3 are two separate cars. One them actually works and the other is a gamble depending on which specific one you get.

[@mgaming6745]

@@Vilakazi haha lol

[@hebiitam4290]

As a Tesla owner and working in a Tesla repaire center. What the lady in the service center told you is 100% bull 💩. At the end of the day, Tesla is more like a computer than a car, at least it's how I view it. It can just stopped working without warning or some wire went wrong and without a full disassemble , you can't even tell what went wrong. The service center is so overloaded, they wouldn't even bother to do a simple diagnostic so let alone a full disassemble. I am so sorry for the situation and I'm so glad you are okay!!

[@justingriffiths6931]

Dr. Dana, I am so sorry this happened to you. I also have a Tesla. I don't know what happened to your car here. The pictures of your screen look like you had about half of your battery left when it stopped. Even though you have it on miles and not percentage the battery image next to the miles is pretty accurate to the percentage. When it goes below 20% it turns from grey to orange, when it goes below 10% it turns to red. From all that I can see you did not run out of battery. Tesla Service has been one of the weak points in the company unfortunately. According to Musk's words the Tesla team is putting a lot of energy to improve that. Obviously, it is not there yet. I hope for a good outcome here for you.

[@FootDocDana]

Good to know, thank you!

[@Christenasmiles]

@@FootDocDana I also have a Model 3. I had an issue a couple of months back where I walked out to my car to grab my wallet and couldn’t get in. I thought it may have been an issue with charging, etc. I had to have my Tesla dragged out of my garage by a wrecker. They brought it to the Tesla service center here in Idaho and found the main computer powered down. They told me it was because of a USB that I was using which I believe is completely wrong. They told me to buy the Tesla USB which doesn’t work at all now. It’s so frustrating to hear that their “resolution” is essentially gaslighting us to believe it is something we did when it definitely isn’t.

[@lilzisokatgeography]

DISCLAIMER: I dont know if this is completely true. You know, apparently around 30 seconds before a crash, If your using auto drive, it just shuts off. Its supposed to be so you cant sue or get tesla in trouble for being responsible for crashing your car.

[@robert8]

Whoa!!! This is the longest video you have ever made. Anyway, I have been in that situation and I know the frustration that causes, car breakdow problems are eminent, always have a contingency plan, but you are safe thats all that matters.

[@alexandergoldman]

Thanks for posting and sharing this. This just confirms why I won't be looking at Tesla - some interesting technology but a ways to go to they systems, build quality and customer service. Keep it up.

[@tsieglieh]

Guess I'm not buying a Tesla, Mercedes makes an electric car. I am sooooo glad you are safe!!!

[@henryc4787]

Why do you need electric??? Is not the best environmentally friendly option

[@tsieglieh]

@@henryc4787 they make cool noises when they drive, like a spaceship 😁

[@blak238]

Every car has the potential to kill you, literally every car. It’s unfortunate what happened but when you buy a car, you are at risk

[@oh_k8]

I would not buy electric at all after this 😬

[@mc333777]

I'm glad you SURVIVED this horrible Tesla experience. You would have been a patient, not a doctor because of Tesla.

[@BravesFan30281]

You should have kept the Toyota Prius. The only thing you should get when trading in a Toyota is another Toyota.

[@FootDocDana]

Luckily I still have it since the Tesla broke down so quickly. I didn't have time to sell it.

[@danmergens8892]

Totally understand your frustration. I was in an accident in my model 3, where autopilot couldn't pick a lane, swerved twice and hydroplaned, totalling the car. Tesla service was terrible, I had much the same experience as you. Do not hold your breath on getting a response from them. Fortunately for me, I let my insurance sort it out and now I am driving a Subaru. So long Telsa, your customer service is the worst.

[@averyjams3660]

That’s so frustrating! I’m sorry that happened. Glad you’re okay now ❤

[@ReverendHallMinistries]

The look on your face and the sound in your voice...broke my heart...I just wanted to give you a hug.

[@toddcurtis930]

I honestly would be calling my lawyer to see what they can do

[@Waldemar_Gin]

at least $100,000 in compensation

[@dans_Learning_Curve]

Does everyone have a lawyer on retainer? I certainly don't.

[@michaelh2547]

Sorry to hear your experience. This is super frustrating and totally not your fault. Tesla really needs to improve their customer service. It looks like one of the cells went bad which allowed your cells to go out of balance. Tesla should fix it for you. They should also provide you a loaner until this is done. Check lemon laws in your state for car returns. It most likely cannot be returned.

[@ryanwalker8098]

This is crazy. Imagine how much more dangerous if this happened at night. Glad you're safe. Tesla needs to make this right!!!

[@skebokvarnsv]

Silly explanation about battery percentage from Tesla. Sentry Mode is automatically disabled at 20% battery, so you had much more than 20% when the car suddenly stopped. You shouldn't use the range meter to determine if no charge stops are needed, but if it says that there are miles left the battery percentage is well above 0%.

[@SteveMunguia]

I'm glad there are testimonies like this, we should all be aware of the possibilities and trade offs when it comes to the things we want to have especially when it can affect our health/lives.

[@chuanyong5442]

Wow that highway scene was scary af. All it takes is a driver taking his eyes off the road for a microsecond

[@trevorspary134]

Hi Doc Dana, hello from Queensland Australia. Wow, what an ordeal you went through. I won't say anything about the way you were treated by Tesla, enough comments already. You are such an Enjoyable bubbly happy person to watch and laugh with you in your videos. Please be encouraged by all of us who support you and we would like to encourage and thank you for all your work and efforts to cheer us 😊 , so all want you to know how much you mean to us all here in utuber land. Keep smiling Doc. 😃

[@rolandotokes8531]

This is something I have been afraid of since more computerized cars came out. I am sticking to my gas guzzlers.

[@TheKeseppa]

There is a faulty battery in your car. Its an intermitent fault that makes the voltage fluctuate and therefor it shuts. Most likely the reason for you to get the car so soon is someone else returned it earlier because of problems. The worst thing is that tesla never takes blame for anything. They only have explanations.

[@04red6]

False

[@Imm_Maddix]

I know you'll probably never see this, but check your purchase agreement. If they dont explicitly state there is "no cooling off period" then they must accept the car as a return under California Law

[@davidthorpe6139]

Admirable PSA. Hope things work out and Tesla makes it right. (Rather doubtful from your descriptions of conversations with them) Good luck!

[@dans_Learning_Curve]

Your facial expressions are priceless! Coupled with sarcasm being alive and well! To add icing to the cake, the pauses are timely!

[@fluffy5980]

Im so sorry this happened to you! Glad you got out safe!! I actually work for Tesla but left after 4 months bc of management issues. But I totally understand what customers like you feel especially when something bad surprisingly happened and Tesla doesn’t even want to help. Just three days ago I went to a supercharger in Pasadena California and as I rolled up to the supercharger, something crazy happened. A couple super charging, their cable was somehow punctured, and a bunch of smoke came out of the super charging cable, and it actually damaged their car in someway, unable to drive, low voltage battery dead. They tried calling Tesla and AAA, and they wouldn’t even believe them as to what happened and didn’t even send a tow truck driver. I ended up helping them because I felt so bad, but also mad at the company. I do admit, the company has so many loopholes and gray area stuff that you wouldn’t expect from a company. And there were so many short cuts that they made. They are a smaller company and they are trying to get better but in terms of management and just overall help it’s nowhere near what other competitors offer right now. this is a rare occasion and super scary, and I totally understand and it shouldn’t happen to anyone. Also that lady who talked to you about range is complete bs. She doesn’t know wth she is talking about and is literally making stuff shes doesn’t know about. Our family has been a tesla owner for about 4 years now and after working for the company i can reassure you that makes 0 sense whatsoever. Clearly we can see you still have over 130 miles of range what I would wildly guess is that if your screen is perfectly fine there’s no warning lights then as a service technician the first thing I would do is put the car in service mode and see the onboard computer diagnostic system to see if there’s any faults and check the drivetrain computer. This makes me really frustrated and I don’t stand by this kind of behavior. Feel free to reach out to me and I can call a few friends that can hopefully resolve this issue and give more helpful information for you. Best of luck!

[@munsterwrench01]

also wouldn't a tech be able pull logs of the incident?

[@fluffy5980]

@@munsterwrench01 yes they can! Theres a specified alert msg and time log when it happened!!

[@Coffee1776]

*Remember folks: This woman is a doctor, she drives on the same road your family does, and she votes!😱*

[@afishslife3405]

Very scary situation, glad you're safe and everyone else who was with you. Hope you get a real answer from Tesla because what they told you makes zero sense!

[@renpho5685]

Yep, I had an experience a similar experience on road trip. My 2021 Tesla model 3 completely shutdown on me, screen went blank and nothing was working while driving 75mph. Called Tesla support when I finally got it to stop and they said they saw no data on it.

[@recon814]

Hi Dana Thanks for the effort u made to describe your T3 problem sounds scary Good to know about this issue Thanks Blair

[@danmiller4725]

Dana knows how to get her story out happy to say. I hate to think how many other horror stories are not getting told about these robot cars.

[@RJ-mw2gw]

This is frightening!

[@ethanjb6333]

Glad you are ok ! That is a very high speed and scary stretch of I-5 and that is so bad Tesla car stopped there! They need to remedy your personal situation as well as this dangerous malfunction that could place others in harms way.

[@moiseslopez1590]

Glad you guys are ok, but i wouldn’t drive that again for highway travel especially.

[@rickkay9548]

An extremely rare problem, but so glad you are ok! When any car stalls on the freeway, DO NOT GET OUT - PERIOD. The metal box around you is WAY more protective than you standing around on a freeway. Wait for the cops to help.

[@markhottman2652]

Dana your Tesla was SHOCKED that you were the driver 😮. The car was in utter AMAZEMENT (Foot Doctor Dana was onboard)!

[@peterkimed]

I had the same experience a few days ago. It's only been 10 days since I bought a Tesla model X. Current mileage of my car is 150. While driving, the rear of the vehicle vibrated violently with a strange noise. Immediately, a warning message appeared on the Tesla's screen, and it stopped in the middle of the road and did not move after that. The car is currently towed and in the process of being repaired. In fact, I was very very excited before I bought a Tesla, and I was soooooo happy to drive my Tesla, but now I'm afraid to drive that Tesla again. I don't want to drive down the highway with my family in that car. First of all, I want to return my car, as it has only driven 150 miles. Is it possible? I've been searching the internet and youtube for days, but I still don't know what to do.

[@yehboiiLance]

That's crazy! At least it could have been worse. Glad you're okay!

[@arvintorry9754]

This needs to be shared many many times

[@shawnhill8404]

Thank you , Thank you My wife has said occasionally that she wants one “ absolutely not “ Thank you!!!

[@californiadoll6273]

Omg sooooo scary. Tesla should give you back what you paid for the car because this is absolutely unacceptable!!!

[@leana2922]

I’m so sorry this happened to you and I’m glad you’re safe. ❤ Do better Tesla!!!

[@roospike]

Good job posting, this is the information people need to know.