My WORST DAY in CNC Machining - Vlog #96

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#CNC #Machining #Machine
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[@AslanAtreyu]

This is real leadership. No finger pointing. No BS. Just professionalism.

[@TheAefril]

Like Titan say, stay humble, listen to the criticism, and adjust your attitude to reflect the change you want to see in the world. That is true leadership! Boom!

[@SuperLololololo1]

Titan, would you say that both you yourself and they aerospace guy both display professionalism? Most of the time when i see things like that happen, usually the guy complaining would rather complain than to fix the problem as said in your video. Also thanks for the great content, taught me a lot on ownership and professionalism.

[@TheAefril]

Great Story!! You have great ethics, great passion, great spirit. I remember being told by a "boss" many years ago, "Take ownership of the problem!", don't pass it off to someone else. (Then it takes longer for them to get their head around it, -taking up more company overheads). If you discover a problem, do whatever it takes to solve it there and then. Don't allow it fester, draw on company-wide resources/ overheads, and complicate things amongst other workers or draw on further in time for others' to get their head around/ understand the situation. Be empowered to solve it there and then, it stops with you, the problem should go no further! Well spoken, I hope to hear many more stories of a similar theme in future videos. **You have just created a bond that goes far beyond winning a tender to manufacture some special parts. You are an inspiration, Can't wait for the future videos, I wish you the best in your future work projects. A+A+ God Bless, and love from Sydney / Australia. (*P.S. This is one of your 'landmark/ trophy' videos. -Gamechanger! BOOM! )

[@h2opower]

Very wise word of wisdom Titan and those of us whom have ears can hear you and follow your leadership style.

[@ohms497]

Nothing like making a 100K part, ship it off and the part returns to shop. Sales person and engineers sent the wrong drawings. Communication is king. 🤘

[@Ubernator]

I am an ET for a company that does EDR/PVT/COM packages for Oil&Gas, customer lined up a helicopter at 5 am for me, I planned on waking up at 1 am to drive to the heliport, I snoozed my iPhone alarm (but the snooze wasn't allowed for this alarm so actually I pressed STOP) and didn't wake up until 5 am. When I finally got to the customer I was 5 hours late, he asked me what happened and I told him the truth, I didn't wake up on time and it was my fault. He told me it was time to get to work so I busted my ass and made sure the done was done and done correctly. Lesson learned: Wake up on time and be honest when you don't. (And don't do that twice)

[@princess49423]

8 Rz?? Shouldn't that be polished?

[@max-weber]

"Who is this guy, he's making parts in his barn!" As a barn machinist in Northern CA I was triggered lol

[@TITANSofCNC]

😬

[@THEBOSS-vn2ky]

Yeah, you really hurt my feelings. I wish, I had a barn. I got a shed. boohoo-Booboo. Now, I got to go look for a real job, are you hiring. Can I work in your barn. my shoes are to small for the two of us. Oh I'm joking. good job Titan. I think you all do a very good job. I think your guys you're awesome. thanks for the videos. keep it up, those kids thay need you. GOD BLESS YOU ALL 😇✌🤗

[@tubalcain1]

Mr. Yarborough from Allied research... possibly...

[@anthonyjones657]

Now here's my story, I graduated high school went straight into construction. College wasnt an option. My parents couldnt afford it and they made too much for assistance plus my grades werent the best. At the time I had no clue what I wanted to do. I worked in construction and fell in with the wrong crowd. I started using drugs daily. I hated that I used them but I didnt know how to stop and I knew switching careers would help. I tried getting factory jobs 2 times but it always ended with me going back to construction. Then I found a machinist apprenticeship it would be the lowest paying job I ever had but if I stuck with it I could have 2 degrees and make 35/hr in 4 years. I had always worked on cars and trucks and loved mechanical things. So when I started the apprenticeship I had no clue what I was in for I knew nothing about machining, I honestly thought I couldnt do it. Plus it had been 6 yrs since I graduated high school I didnt think I would do well in school. I stayed humble and fail many things but never gave up. Now I have an amazing career that I love and I encourage everyone to just try something new. Take that chance itll pay off.

[@TheAefril]

Well Done, you are an inspiration Brother! God Bless from Sydney/ Australia.

[@alexandersoricelli3891]

Thanks brother, new to the trade and really felt this right now! I appreciate the inspiration, I hope to be able to feel the same one day

[@SD-fw9li]

Congrats brother better job than most college grads I’ll tell u that

[@consciouscool]

Guy drives all the way, says oh shit, they don't call him Titan for nothing. Sees guy is the real deal. Understands humility and mutual respect. This is a Bible for people to do business right. Glad it worked out.

[@TheProfesionalGamerGGN]

aerospace finishes actually requires Honing and lapping with diamond where talking about .000020 straight and round with a ultra fine finish....10 years in aerospace....

[@phil2082]

That is insane. What kind of tools can even get that precision? What measurement devices can confirm that precision was hit?

[@daveyt4802]

Finding a vendor who has the equipment and skill to do this. Not sure how hard it is?

[@TheProfesionalGamerGGN]

@@phil2082 air gauge

[@anthonyprice5596]

Every time I watch your videos I'm inspired, I don't think whatever business you were in would fail. Your honesty and care for quality comes through, if every company in the world was the same as yours the world would be a far better place. Keep up the good work Titan.

[@TheAefril]

Agreed, God Bless!

[@ashishjacob504]

Titan you are a hardworking and humble person. You deserve the best.

[@dougmaurer7570]

Personal responsibility goes a very long ways. More times than not owning the problem, showing improvement, and professionalism in customer service will please a customer beyond expectations. Not a shop owner but making my way there, however Titan reminds me of some times while in the army. I worked in the housing office for a large unit, renovations to our buildings are going on, I leave my office for about 2 weeks for some training to advance my career. My office drops the ball in moving personnel around. I get back and immediately me and the other heads of my office are brought into a meeting with contract team, higher commands, and the oversight team (the ones writing the check with a lot of zeros on it) and my team, the lowest common denominator but also where the rubber meets the road in making the project go smoothly also exactly where the fingers get pointed when things go wrong. The meeting goes with many questions being asked, very few getting answered. The 5 minute ride back to our office is nothing but suggestions of how to make this move go forward, we have 128 people to move, less than 5 days to do it, and no space to move them to. We come up with a plan, another unit was occupying the space we needed they were in place for the same training I had just done. It's Friday, they leave Sunday, we need the space Monday morning. We print up the list of everyone needed, I have carry to the command team over all the people, lay down the plan, give a defined timeline, and give understanding to why this problem arose. Command had been abrasive leading up to our meeting, once they had understanding and saw a clear defined plan in place attitudes changed. Don't know how many prior service we have here but when you're telling someone 6 ranks above you what to do, they inherently don't like it to the point it can cost you a career. My team of 5 made the move happen, we handled it perfect professionalism, created understanding of how we were going fix the problem and how the problem arose to being with in full transparency, then executed the plan. This project spanned 18 months involved over 2,000 people its not machining but it is proof that often enough owning the problem, will impress the customer enough to restore or actually create faith in you and your team and to toot the horn a little we finished the project ahead of schedule by months.

[@173roberto]

I love these histories, Titan I would love you to tell us the most difficult negotiation you ever made

[@nieljones655]

My anxiety went up just listening. I have had those meetings. This is good for everyone to hear as there will be errors in work and judgment about those errors and you will be dealing with them. You will not run a business and escape this meeting.

[@nachiketkulkarni8748]

Great Story...Inspirational How a leader should be... Taking Responsibility and Not Passing it to others... True Leaders take responsibility when something does not work out and not take Credit When Everything Works Well...

[@SoundOffCustomsOwosso]

Relationships born out of adversity often produce the most enduring fruit.

[@dirtgrips]

I’m a Machinist with over 30 years in aircraft and aerospace machining experience. I have a story of survival like no other. I’m Still Trying like Hell to get my small CNC machine shop off the ground. Be t first I have to survive a extremely rare Lung cancer which has caused now my 6th brain tumor and 7th on my kidney. I had my first brain tumor over 7 years ago. I’m still here fighting with my current brain tumor and kidney tumor. I own 2 CNC mills and a couple conventional lathes and a precision grinder and sheet metal fabrication equipment. We have an old CNC lathe as well. I Refuse to allow cancer to stop my forward progress. As long as I can stay alive, I WILL Succeed. That’s simply fact. I should have died over seven years ago. I’m still here and running Strong! The shop my equipment is helping now is hi-tech aircraft and aerospace Coatings. Thermal barrier and hi-wear resistant Coatings. Among others. Space-X, General Dynamics, JPL. Just to name a few. I tried to reach out to you in the past. You’re not an easy man to reach.

[@kenchorney2724]

A fine example of integrity! This is how it should be done always!

[@bobjimenez4464]

Always have a good plan to prevent future defects of any type......Yes, as the contract recipient YOU are 100% Responsible to meet all of the contractual requirements. Even if it means taking a loss.......put key people in place for protection and prevention.

[@TheTtribe]

You are like the Jocko Willink of CNC. Look him up about extreme ownership

[@daveyt4802]

Discipline is your best friend......

[@brianwaiting7899]

This is why we buy chinesium, no expectations of quality = no problem ¬.^

[@hatemymailbox]

don't forget thaitanium)))

[@daveyt4802]

Never heard that one before. Ha!

[@johnryan1698]

There is a strong statement you keep making that people do not do enough of. Take ownership of you mistakes and learn from it. I’ve heard you say this many times

[@Cgroh002]

Iv got a storie similar to this but with making parts for the new Mack/Volvo semi truck parts so in the past we have ran a bunk support part kinda looks like a boot from flat Aluminum sheet stock. So were running this job and running this job and i wasent a programer yet but so the material we ran the job on we only got five parts per sheet and the sheet was way to big for the job and i kept telling the engineer the sheets to big were throwing away 45% of the sheet away can we change it and he tells me naw it takes to mich time and were gettin the money out of the sheet with running these parts. So in the mean time i pressed for the engineer to train me on programing wotch he did do i spent months befor work and after work training and learning the job and this specific job was gonna be my first attack when he let me loose. Training is done the company got me a laptop from corrporate and said what do you this your gonna accomplish cause were giving you this opportunity and i said make faster programmes and save money for the company and they said we will so. So the bunk support came up and befor running the job i took an hour to get a program ready with the extra scrap materil we were throwing away i put two other parts on the sheey one was a speaker mount and one was a tv support and it ran great. We needed 500 hundred speaker mounts 375 tv supports and 345 bunck supports al together if i would have ran the three jobs seperate we would have needed 55 sheets of .080 aluminum and in the end i cut the job from throwing away 45% of a sheet away to 10% and saved 28 sheets of material at a 120$ a sheet. Programs done and i gave to my partner and the 2.nd and third shifts to run everythis was to speck for quality. So we send the parts to the next departmwnt to get bent and they kept going untill the got back to shipping one of my quality guus just happened to be walking threw and saw the apeacker mount parts and he grabed one and he was looking at the inside a of the four inch hole that was nibbled out with a 2 inch punch. He put a hold on the parts and brought them back to my department and the next morning he came up to me and i asked whats wrong with the see parts there perfect and he grabed one and held it up where i was looking at him and he was lookin at me thru the 4 inch hole and says hat do you see wrong and im looking and if you were to look at the bottom of the hole and look in a clock wise manner at the hole the last 30% of the hole had a bur about .050 thick from running a dull punch and i knew right away the guys that ran the job wernt paying attention while they deburred the parts. Even through i dident run one of the parts because i made the program to run the parts i took complete owner ship of the mistake and said alright leave them with me and ill havem them done befor i go home and the quality manager said goo we need thwm tommarow to shipand i said ok. While i said ill have them done befor i go home another hot job gets brought to me to run the same day the parts get brought back so i took a sec got a game plan to run thw hot job and to get these parts fixed. In the end i ran the hot job and on the down time i went and did as many parts i could and then went an attended the hot job when needed in the end befor i went home i got the specker mounts done and got them there hot job. Because i dident run not one of thw speacker mounts but created this program to run them among three other parts i took ownership of the problemand corrected it i dident say "i dident run the job talk to the guys that did" but took the humility and did wat was need to bedone and went on about my job. Quality is one of my biggest pet peevs i trybto be as good and perfect as i can possably get, im the guy thats wants a customer to come in with a part and ask who ever ran this, thats who i want to run the job everytime because of the quality but thats just me and the pride i take in my job but thanks for reading and hope everyone has a good day...... Later

[@TheAefril]

Amazing story Brother, Thank You. God Bless!

[@Bawbag0110]

Nothing worse than getting a phone call of a customer saying theres a problem...especially when the problem is in the middle of the Baltic sea...had that recently but "luckily" it wasnt a machine fault it was a steel work fault but you still feel responsible as a company

[@LongtowerNyc]

Taking ownership is a very big deal and honorable thing. Much respect.

[@BeltramMilos]

Dear Mr. Titan Gilroy. This work is very hard. I know. 40 years experiences. Working for German automotive and IKEA, Bosch, Siemens, and others. I feel sorry for You, but, but, bur, You should not sent bad parts to the customer. And also You did not inform them about not meeting the specifications. It was a fault. As I watch You regularly on KZbin, and You are right humble, and the best arround, I wish You a bunch of well. To You and Your Company. Kind regards from Slovenia. Miloš

[@magicbudgiebudgie3936]

Your vid reminded me of a post I made on our website soon after we launched Alacrity Audio. Hope you enjoy. "We, in the UK, need a Small-Company Quality-Charter! Posted on 07/21/2014 by Alacrity Audio In business, your Reputation is all you have to stand on. It’s no use offering a Bargain service when the service provider backs out at the slightest hint at a problem. I have had an awful experience with a scooter purchased to aid my mobility (as some of you may know, I am an early-stage MS sufferer). It arrived after an extended period with a number of problems including a cracked and leaking battery. I contacted the seller who was, on the first call, very sympathetic, but then BLOCKED MY NUMBER, leaving me with a bitter choice. I could go to his address, costing about a hundred quid for the return journey, with no guarantee of a solution, as he states on his site that “no stock is held at this address” (hmm, shoulda spotted that one…). Second, launch a legal case at a potential cost of hundreds of pounds and no guaranteed outcome. Third, buy a new battery (which I did). Good customer service doesn’t have to be like this. I must admit that, one time so far, we had a problem with a pair of Caterthun Classics. The tweeter died, so we swapped them out with a good pair. Unfortunately, that pair then had a serious drop on their way to the customer, binding a bass-unit. On hearing this, I immediately dispatched my son with their repaired pair, in his car, 120 miles to exchange, with guaranteed success and minimal inconvenience to our customer. I’m not saying that’s Good. What I’m saying is that our response was good, because I know what it’s like to be let down, and I wouldn’t want to let down any one of the members of Alacrity’s growing family. You are all safe with us. AA"

[@1ginner1]

I'm sorry , but this is basic shit. You ask the customer what he wants, and deliver that. I have been in many situations where the customer's drawings are a bit iffy, you ring him and clarify EXACTLY what he wants ( followed by a confirmation e-mail) , and produce the part. In my experience, you have to be honest. If you cant produce the part, then dont quote for it.

[@methodicalfabricator6617]

The 187 people who disliked this video, have since closed their business doors and declared bankruptcy. This is leadership....

[@antoninoatl6489]

Titan I’m overwhelmed with your professionalism it’s outstanding.,Anthony from New York ⚙️To be continued ATL PEACE

[@redhousetn73]

A couple months ago I had an issue with some aerospace parts from a company whose name rhymes with friffin who had some crazy stuff that had to be absolutely perfect. The shop I was working for at the time kept getting them wrong and they would come back for rework. I designed a relatively simple fixture for the 2 ops these parts needed, made some tooling recommendations and presented the solution to my supervisor. I literally begged him to allow me to implement my solution. They told me I couldn't fix the problem and just run them best I can. The way they were being done was extremely finicky and cycle times were ridiculous. It is refreshing to see this kind of attitude at the ownership level. I left that shop after 3 months, simply because the company had exactly the opposite type of attitude. I was told that the ownership and management people in this shop knew better, even though none were machinists. I was told I didn't go to college, was just a cnc guy, what the hell did I know, go make chips. It is amazing to me to see your humility, you having achieved so much. Such humility is truly rare, especially after a shop hits a certain point of success. Hats off, brother. Shopowners take note. This is how you do it. Trust your team. The end solution is hella more important than ego. Great video, awesome outcome and that well deserved. Much respect homie....

[@usmcrvn69]

during 48 years in the shop I realized along the way that what my shop teacher had told me in high school was true. He said you can be the top hand in a shop...quit and go across the street to a different shop and not even be able to hold your job. A lot of that has to do with managements attitude.

[@redhousetn73]

@@usmcrvn69 Shame to say it, but it's the truth. I started a job as a cad technician recently and am very thankful to be off the shop floor and dealing with the baloney. Now I can sort out the BS from my office, before it gets to the guys on the floor. For maybe the second or third time in my career, this shop has impressed the hell outta me. Because it achieves a level of teamwork that's rarely seen anymore. We got less than 10 guys total and we all do it all. Today I had a lathe hand on a cnc punch press, a shipping clerk putting a new pump on the waterjet and a CEO loading trucks and making coffee, we all do it all when necessary. I swear, 2 days in and its absolute heaven. And all because of how its ran and the fact that everyone there is an A team type of player. Rock on ol timer u got me beat and now I'm the ol crotchety fart in the shop! Hats off sir, to a long career.

[@TheAefril]

@@redhousetn73 God Bless to you brother! you make me envious. Best Wishes from Sydney / Australia.

[@redhousetn73]

@@TheAefril God bless you too my brother and best wishes to you sir! I appreciate your kind comment and encourage you to dive into this awesome trade and make your mark! I absolutely love this stuff...

[@benth162]

Well done my friend, that is the type of management that we would like to have from our Congress. You did exactly the right thing by owning your work and not trying to weasel out from under a problem and your responsibilities. I am sure they paid you a pretty penny for those special parts while you guys learned a valuable lesson as well. Well done my friend, well done indeed !

[@philbox4566]

I got called out to a customers place. He was livid. He pointed up to a fascia that was clearly not fitted correctly to a dutch gable. I looked over at him and said, you are entirely correct sir, that fascia has been poorly fitted and needs to be changed out. He was dumbfounded. He expected me to argue back at him and shift the blame etc. One of my guys didn't do a good job but it was me the owner of the business who took responsibility for quality. That man said something to me that I will never forget. You can't argue with someone who won't argue back. I hate it when people won't own up to poor quality. I will never be that person. We got on like a house on fire after that. We calmly walked around the job and sorted out any other defects. I gave in to him on nearly all his points. I didn't give any ground though on the falls on our gutters. We had done those absolutely by the book.

[@TheAefril]

Good strategy, don't give an inch if it is not your fault. But - 'Good on you' for immediately correcting the poor workmanship!

[@the1387]

Fuckin awesome guy. Come to my workplace and show them how it's done. I had a part I did it was 1thousanths off but QA passed saying it was good. My foreman came back and tried to bash me and belittle me while he was under the influence of marijuana. I was like you need to get your act together. I mean there is about 20 of us and bout 10 of them are all ways high at work including are foreman . What can I do

[@eccentricsmithy2746]

Why before we get started would I hit the like and subscribe button before I even watch your video? People like and subscribe after watching your video if they decide they like your content....Do you run your cutters on the work before clamping it down?

[@MrSwimmster]

Not many people like us left in the world. Similar ethics to my uncle, who has been my inspiration most of my life. Recently we have collaborated on a new product/concept in the automatic transmission industry and plan to 100% obsolete the torque converter. I've ALWAYS been an engineer at heart. Never got the opportunity to pursue a degree that says I can do what I can do. So I'm a little raw. However, been teaching myself autoCAD and have gotten decent at it. Enough so that we've been able to develop two prototypes and have the original tested already. The basic jist is, imagine having the slip between the engine and transmission, computer controlled and set up much like a map, like a fuel injection map.. Planning to license this. I own the patents. Looking to start a company that fits just this. Develops new ideas and tech in every industry.. Thank you for the inspirational and educational video. It's pretty profound. Hope to become good enough to be doing business with you down the road.

[@bryandeblois6177]

I knew Mr. Yarbrough well in the business world. He was definitely passionate in what he did! May he RIP. Thanks for sharing!

[@SkypowerwithKarl]

I had a customer that was livid with me. He brought a box of parts back and began screaming about the workmanship. I looked at the parts and totally agreed and excused myself for one moment. I brought in the machinist that ran the parts to have a look at them. I asked him “what do think about these parts?” He said “they look like crap, you mean we didn’t have to make ours so nice?” The customer looked confused. I said “those parts weren’t made here.” I began to explain and then brought forth our “setup part”. The difference was obvious. He began to profusely apologize. Apparently they had another vendor running the same parts and the customer didn’t realize he had two suppliers and he went after the wrong one. I wasn’t the first time through the years. For certain customers we had made a tiny stamp we so we hide our mark in a corner.(that turned out to be most money making object I ever had) It’s bad enough if we screw up, but I’ll be dammed if I’ll fix what others do for nothing. If I can, I’d be glad to fix or replace what others messed up.......for a reasonable fee.

[@TBJK07Jeep]

Never be afraid to learn. Push your boundaries, get out of your comfort zone. In the end it makes you a better person. Give back, I don’t mean necessarily monetarily. Be a mentor for the next up & coming generations. Titan, I appreciate you giving back.

[@scott8151]

I'm a former cnc guy, now in IT. In IT we don't get credit for doing things right. We get credit for fixing the things we broke. Create an emergency, then step up and the upper managers see you fix it.

[@Lierofox]

Everything is working fine because of your work: "What do we even pay you for?" Something breaks: "Why do we even pay you for?"

[@brianwaiting7899]

So sco tt your a politician? Get the f# out the door is over.....shit he made it illegal!

[@brianwaiting7899]

Gotta do a m80 or a m75 either way if I was a cnc business in California I'd be nc channel 1 not found

[@ramustechnologies8634]

In my experience, no matter what is at stake, or what the fault or mistake is, always take ownership. In most cases the other party is way more lenient towards someone who owns their mistakes and are willing to work it out. That doesn't mean they always will, some will not appreciate the strength of character it takes to do that, and will be arrogant and unreasonable, but here is the thing, that's on them, not you, and at the very least your team will see your character and leadership qualities. Thereby building the relationship within your own team to a higher level which in itself is its own reward.

[@BS-km9oe]

Transparency is the key, be willing to fix a problem even if it bankrupts you. That is the only way to stay in business. LLC be dambded!!

[@rosewhite---]

I was in engineering for many years and would not employ 50% of the co-workes as they were idle, stupid, backstabbers with no concern to get the work out the door.

[@daveyt4802]

Reality.

[@martymabry720]

My history started in construction. I worked part time while in school then started studying electrical at the local community college but dropped out my second semester. My dad owned a company building and selling motels all over the south east. I fell in and was running his crews until almost 10 years ago when construction hit a stall. I had a wife and a 1 year old son and went from making $20+ an hour to nothing. I did the side jobs for awhile but they just were not cutting it. I gave in and went to the local job center and they set me up with an interview with a company 45 minutes away. I didn't want to even go to the interview but decided I had to do something so I went. Of course the boss told me they wanted me to start the next day at $8 an hour as gofer but he also told me the sky was the limit as far as what i would become. After my second week they told me they wanted me to learn to run a cnc. The guy over the cnc's wouldn't teach me anything except put the part on and hit the green button. After 3 months the owner came in and told me he wanted me to learn how to setup. He attempted to teach me how to do a basic slot so I could see how its done. 2 weeks later I had taught myself how to write basic drilling programs. Over the next 6 months I had taken the machines i was running and improved all the programs in such a way that production had doubled. At my 1.5 year mark the owner walked in and fired the head cnc person and gave me his job. I continued to improve the department and started to take on the task of being assistant to the shop foreman. During this time my family had moved 8 hours away and my boss knew I was looking to move to be with my family. At 3 years I told him I was making plans to move. He told me he could not let me go and ask me to give him a week to come up with a job offer to see if he could convince me to stay. The next week he tells me to come to his office after everyone has gone to discuss his offer. When I walked in his office after work he started talking about everything I had done for the company and how much the company had grown due to changes I had made. After about an hour he told me he needed me to stay and that his best offer would be his job. Of course I thought it was a gimmick but the idea of being Operations Manager for a company with a nice salary and benefits was to good so I took him up on it. I've now been here 9.5 years and we are still growing. I cant say its been easy but I haven't given up, and its paid off so far. A couple times ive had the thought I made the wrong decision but I stayed with it. The leadership experience is something I can always show and I will continue to work on to become a better leader.

[@SAXONWARLORD1000AD]

so what happened with your family ?

[@loizostheochari1509]

Titian I'm very proud in the way you handle the situation and excepted responsibility for the fault as whole. I beleive God was on your side that day. Keeping your cool and not becoming agravated is not a very easy thing to do. Also not been able to sleep at nights can cause unhealthy issues. Setting golds so high can be reached, when you have people working with you. I always say a happy work place you get more productive output from your workers.

[@PDPIE1029]

Please everyone, don’t lie. Just be truthful and accept your mistake and fix it!!

[@daveyt4802]

Most don't have the skill or machinery to pull it off me thinks. I see it a lot where I work.

[@eddietowers5595]

My mother always said, "Bad experience is a good teacher". When I went into a machinist apprenticeship program, I've made a lot of mistakes, and the old timer machinists would make fun of me, purposely trying to discourage me and gave me a label no machinists wants to to be called, a "scrap artist", until a great guy, Bill Rich, a journeyman (master machinist) took me under his wing and taught me everything he knew. and the first tools he gave me were these words of wisdom: "Your failures and mistakes are just as important tool(s) as any in your (machinist tool box)." He waved his hand over the whole of the shop and said, "any one machinist in here, worth their weight in gold, knows this, and it's why they are so good at what they do, their mistakes, their mistakes put them there." this resonated with me because it was along the lines of what my mother taught me.

[@TheAefril]

You learn your best lessons, form your greatest failures. You don't learn much from successes. God Bless Brother!!

[@eddietowers5595]

@@TheAefril Damn straight. Great philosophy!

[@OnlyPositiveVibes96]

Same here bro, it hurts when experienced machinists make fun of u on mistakes which they done too, when they are new in this field. Those folks always tries to discourage you but I only got myself which backup myself. Even shop owner discourage me so much but I'm here to learn all about this field, so I'm like keep going. I know no one can be perfect even good people are best at making bad decisions. And your comment bro it encourage me, thank you so much. I will glad if you reply me back. I want to know how u doing. Good luck bro.

[@genesisprecisionllc4331]

Relationships are key. I had overbooked my shop last fall, and outsourced some jobs to local shops to hit deadlines. The inspector of my customer found parts were not to print. He told the owner what was going on, the owner immediately got mad and said, "SEND THEM BACK!" He thought it was another shop that did them, the inspector said to the owner, Jon did these parts... That owner said immediately NO this is not his work. The inspector knew very well the owner and I were on great terms. And showed the owner the PO with our name on it. He called me up and asked me to come down. We discussed the issues. I took the same position as Titan, I humbled myself. I just said I will fix these right now. The owner was still mad. He asked me directly, "How did this happen?" I said to him, I had to send these out to another shop to meet deadlines. I actually did not make these. He smiled and turned to his inspector. I told you this was not Jon's work! He is our #1 vendor... I told him this would never happen again and fixed the issue immediately. I remember walking out of there with a huge mix of emotions. Fear, sick to my stomach mixed with a pat on the back compliment... The fact that he knew my work well enough to know I did not make the scrap parts even though my name was on the PO. That felt good...

[@TheAefril]

Well Done. God Bless for fixing the problem when the stakes were high!

[@bengherasim2560]

Hy Titan bring in the chap who loaned you all his life savings and inheritance because he believed in you

[@cheeriomartinez]

You are?

[@bengherasim2560]

@@cheeriomartinez no not me...but the old chap who helped to say a few things about giving a helping hand to those who are ambitious and skillful

[@bagusadikin7416]

im a leader of a machinist team in my company, and this story tells me the other side of being an engineer

[@tubalcain1]

Mr. Yarborough from Allied Research.... possibly...

[@mickymartinezgaribay4982]

I will follow your example pf excellence .... Máster Titan

[@blakelibby2140]

GOOD THING your parts were undersized!!! 😥

[@rhcpfan142]

That’s how keep you keep good quality production, customers, and amazing employees. Keep it up Titan.

[@quickfingersmagee1]

Every time I hear y'alls theme song I feel like I'm about to watch a "dude perfect " video haha your videos are better tho mr titan 👍👌👌 keep up the great videos

[@TheMilitantMachinist]

My story, I was born and raised in England, Sheffield actually right as the steel industry collapsed. Bad times for all. I left school at 16 with minimal qualifications and not much options so I signed up for bricklaying and plastering NVQs at a local college. I took a job during the summer at a local fabrication and machine shop and was basically the tea boy, grind monkey and broom b**ch. Eventually I was allowed to try my hand at turning and that was the first time since school I had touched a lathe. I eventually cancelled my place at the college and remained at the machine shop for 7 years before emigrating to North America. Fast forward 10 years from that day and a couple of machine shops later, I am now placed in a University Mechanical Engineering Dept as a CNC machinist offering my years of manufacturing experience and knowledge to students and also building their projects and competition car components. There is one machine shop in particular that I owe everything to because I was allowed to go to the next level with my machining game and learned so much about part sequencing, proper inspection protocols and other procedures one simply does not get to see in smaller job shops. In fact a slight sub-story with that shop, I once scrapped an entire run of parts on my shift and I worked an extra 12 hrs ON MY OWN TIME to manually verify each part was scrap and then stayed to manufacture the parts again because I felt so bad about it. The owner actually told me to go home because he felt bad that I had put too much effort in to rectify a problem I had created. That was one long 24hr shift I can tell you that. He was shocked to learn I had not even been home yet since he bollocked me for scrapping the run.

[@TheAefril]

That is the sort of war story where legends are born! God Bless Brother. You have the guts, responsibility and take ownership of the problem. All the best from Sydney Australia.

[@TheMilitantMachinist]

Arthur Frilingos thanks brother. It’s been a hard slog to get where I am now but I wouldn’t trade a single minute of it for the easy way.

[@Mrdubomb]

Imagine if every business shared the Christian work ethic of honesty, humility and excellence, how great that would be.

[@odins_asylum4221]

Or the viking work ethic.

[@BELCAN57]

Own up to your mistakes. If your customer allows it...make them a partner in the solution.

[@TheAefril]

Yep, that's how you build in a rapport that no-one else can break into. It becomes a 'Team" Win-Win' situation!

[@georgeowen2083]

That was always my favorite part of the job. My nickname is MacGyver but not rigging something to get by but by figuring the best way and some times the best way isn’t the cheapest way. When parts or processes have to be perfect they aren’t going to be cheap.

[@michelhelvensteijn3882]

Your worst day in CNC Machining is actually your best day in CNC Titan !!!! ;-P

[@ALEXGIBSONCMG]

That's good work Titan!

[@TheAefril]

@@ALEXGIBSONCMG I think this is his best story with a great lesson. I hope I will remember forever, as it is worth it!

[@RacinJacin392]

I worked in the Medical Industry. We designed and manufactured medical diagostic equiptment - CT scanners, Nuclear scanners , MRI etc. When I started out 30 years ago we understood that partnering with vendors was cructial for our success. As the bean counters took over we were put on a mission to spin up vendors in china. No matter what our local vendors did - no matter how much our local vendors lowered their quotes. The corporate bean counters somehow made it a mission to to buy lower quality parts for the same or even HIGHER costs. It got us in trouble with the FDA and most of all our customers - still they persisted. A once billion dollar company (from our facility alone) is now a ghost town with the jobs divided between China and Isreal. I love your attitude as it reminds me of our sucessful years. How U.S. manufacturing companies today can battle the customer's notion that you MUST manufacture in 3rd world shit holes to be competitive is gonna be a tough fight. I wish you all the success in the world. Thank You for your videos.

[@TheAefril]

Thank you for that most inspiring comment! God Bless Brother!! from Sydney/ Australia.

[@sleddarcheddar]

You know. As the shop foreman at where I work I can understand this completely. Countless times my boss, the owner, accepts jobs before talking to me and when I get the prints to quote I tell him there's no way we can make those parts with the current measurement equipment we have or that we don't have the ability to make the parts competitively. There's talks of me becoming an owner and if that happens I definitely will be spending some money on inspection equipment as that's the only way to make accurate parts in my opinion.

[@michaelrizun3403]

Thank you. I love the fact that you accept responsibility and ownership of your mistakes and failures. I to accept responsibility and ownership of my mistakes and failures and endeavor to correct them on a daily basis. This has given me great respect from my peers, as well as my contemporaries. I am in a leadership role and these qualities have served me greatly. It is rare to find someone such as yourself who is of this caliber. Thank you Sir, You are an inspiration. Michael

[@gerardorubio5983]

something that is lacking today and that is talking out the issue or problem. people fight ( fist fight at times) and become best friends. i do a little welding, machine work work at home and i have seen your videos but this one keeps me in check to wait, talk, and solve our daily issues what ever they are peacefully! thanks titan for this video. i just bought a small benchmark mill and will be using it in my garage with my lathe, n welders to finish some car n motorcycle projects. God bless.

[@larryrode6768]

I wished I had a owner, of the shop I work at, like you. That listens and is humble in a kind way.

[@aos7194]

It's a shame you can't be a college professor. Math, English, writing, computer skills, etc mean nothing without accountability and integration.

[@stxrynn]

The Japanese have a saying, "fix the problem, not the blame." That saying has helped me more than you would believe. At home, at work, everywhere I have been plugged in, it has helped me. It is a way to live. I mean "humble yourselves...", isn't a suggestion, it's a command. (Looking over your right shoulder, that concept jives pretty well.)

[@johnneo2405]

Acknowledging mistakes is the best way of learning lessons and improving skills.

[@ONEMANUNITX]

space x.

[@timothymiller6426]

Yeah that name is pretty distinctive.

[@mongomay1]

It's okay if it comes down to person to person, when you get in the corporate politics world of management in companies, that attitude in the end will get you used as bus re-treads.... because they did not want to hear that a mistake was made in the first place... infant mortality in projects and parts design and implementation.... capital rules won't let you spend more money on something that has been received and closed....

[@capitao2259]

You are working with SpaceX. Keep up the work.

[@Andreas9434]

Awesome video. Big thanks for sharing Your experience with us!

[@Bajicoy]

Do your tattoos get your business in trouble?

[@josha9620]

Man that is all amazing, that is literally one of the smartest things I have ever heard the fact that you didn't flip out and u just came up with a game plan to fix the problem is amazing. I am an up and coming supervisor I was promoted last year, now that being said I am a working supervisor so I deal with apprentice's and machinists, do some quotes and program and oporate our 5 axis. But man I totally want to be just like you as a boss one day. Also the whole tattoo thing man that's kinda crazy I have one full sleeve and almost done my second and I would absolutely hate if I was stairiotyped about that and maybe didn't get the promotion or have our customers judge on my appearance. Anyways as always great video keep them coming!!!!

[@TheAefril]

I agree with you, great videos, inspiring, and keep them coming!! I learn something new with every watch!

[@SingularityAdvent]

if the parts cannot be easily quality inspected, maybe they need to be redesigned. We are all humans, let us be kind to each other and work out the challenges together. As you demonstrated leadership and taking responsibility, I applaud you. You are lucky to have dealt with another responsible leader, looking to troubleshoot and not start a blame game. Solving problems is a two ways process. The guy you're talking about must be a very interesting character, luckily for you, he's as well a reasonable person.

[@18ashjosh]

This is an amazing video. And it fills me with joy to see that mixture of pride and humility! It's simply stunning. Good business and great principles

[@ChrisB89071]

I always remind myself, the customer pays for good work not bad. If I have something questionable I try to get a plan together in case it does come back.

[@xkarnajx]

Great story Titan!! That's also how I like to work ! Build partnerships... not just a vendor for a bunch of customers . Cheers

[@johnwayne2103]

Always allow the customer to speak first. Allow them to air their grievances before you jump in. That way you have time to think and gather your response but always be honest. If you are both arguing nobody is hearing each other. Great story.

[@clydebalcom8252]

Thanks for reaffirming my faith in humanity. You made a decision to do whatever you need to do so your customer becomes a partner.

[@carloscarrizo2131]

there is greatness showing your weakness and mistakes, and more important your weakness become a strength...

[@hcr-motorworks]

Next episode, How TITAN started a chip manufacturing company in TEXASSSSSSS!!!! TITAN saves another US MANUFACTURING COMPANY!

[@gamefan6142]

I'm not an owner, just an operator, but I have one story like this: We were doing some parts that had 10 M10 holes per part and two 30M7 holes. We had 60 of these parts, finished all of them, and then they come back from inspection. Nearly all of the parts came back as bad, the 30M7 holes were fine, but the threads didn't meet spec. It was because we had one M10 HSS tap for 600 holes in steel and it deformed like 20 pcs in. We made a mistake in not checking the threads with a go-nogo gauge, but only with a screw. We had no other option at the time, because management refused our tool order with the taps we needed, so we had to just go at it with one singular tap and hope for the best. It obviously didn't work, and we ended up having to recut 600 threads manually without a tap handle, since we don't have that either. Moral of the story: Check your parts properly, and if you don't have the tools, DON'T DO THE JOB.

[@maztah001]

I don't think this guy has to explain anything twice.

[@leagueofthize2470]

Titan, I went to school as a cnc programmer for 3 years. I only started to learn programming on your website. But I have a hard time finding a good machine shop to grow.

[@tradinwarstoriez5641]

shipyard

[@oscar.gonzalez]

Well done Titan to you and your team. The conversation was calm and cool as how it should be instead of shouting. Very productive!

[@daniellachance4134]

Well done, very informative!!!! Thank you for a great story.

[@arksailor]

Awesome story, but it raises a question. Could you have, upon seeing those prints asked the customer something along the lines of "I noticed this finish call-out at the bottom of the bore at view A-E, and while I'm confident we can hit that requirement, we don't have a profilometer that can check that surface. Do you have any recommendations or solutions that would be easy to implement?" Or is that sort of interaction with a customer taboo? I ask, because I made a similar comment to a representative from a large turbine manufacturer, who's parts my shop was struggling with, and everyone else from the sales team looked at me like I'd just propositioned the man's daughter

[@mrzon9344]

I don't design rocket parts but I always prefer a supplier that is open with their limitations and comunicate them so we can get a working part out, Sometimes I can change the design slightly to suite their process, or we can work out a way together.

[@joeamick2785]

This guy right here gets it. Its a 2 way street and every one has to pitch in to make things work.

[@jacobkollerup]

SpaceX?

[@OFWdatabase]

I'm half way through ur video and I love it already !

[@TrueMachine2]

We faced a 1.4 million dollar recall, for electrical controls we built... which did not happen because of the documentation and our relationship to UL and our customer. Could have taken us down... did cost us time and money to defend our customer and ourselves. Your story reminded me of this... thought we were going under!

[@deldridg]

Perhaps "My BEST DAY in CNC.....". Not as catchy but perhaps far more accurate. These experiences are necessary to transition to the next level. What a fortunate error of judgement for your team to have made given the opportunity that arose from the way you handled it. Fabulous and meaningful story brother. My mentor for many years - one of the leading management thinkers on the planet - would literally stand in front of the mirror on a Friday night and ask himself if he added value to the client commensurate with his (extraordinary) fee. If the answer was not a resounding "YES", he would open to the client and bill appropriately. That's why he remained at the top end of town for so many wonderful years. Cheers and thank you from Sydney, Aust - Dave

[@thecloneguyz]

That's why I'm a carpenter. I set my own hours and I have no boss. When they invent a robot that can, Drive to a job site Talk to a homeowner Assess the symptom and diagnose the problem Put together a bid or an invoice to do the work , and another one for the materials and supplies Fill out a contract File for permits or call for inspections Then go get the material and bring it back and do all the work Then sign the contract and take the check and go deposit it in the account THEN I WILL GET WORRIED ABOUT MY JOB BEING TAKEN! NO G.E.D NO DIPLOMA NO COLLEGE I STILL OWN $70K IN RIG & TOOLS AND CLEAR $107K YR WITHOUT EVEN TRYING VERY HARD! ( it's easy to cherry-pick the jobs and only take the ones that are fairly easy for you and profitable)

[@Heathh49008]

Did the customer approve the process documentation before production? Did it meet that spec, by that method? Looks like someone needs to work on some ECN's and eat the cost for parts. If they never verified the production and testing methods, and you never asked them to, I guess you were both in over your heads.

[@tommywood2983]

TITAN you sir are an incredible human being! Your leadership, being humble, and passionate about your business and you care about your employees! Just imagine if everyone that had to sign payroll had your ATTITUDE and Work Ethic! America would be the most prosperous Country on the planet! God Bless you and your Company!

[@knowledgepower4808]

I must comment. Humble, responsability, and he didn't say it, but Love for each other's prosperity is what matters. Looks can sometimes give wrong impressions. But words, actions, and life experiences say otherwise. God Bless you, your team, your customers and those watching the videos. Let's make this World a better place by learning and taking action, positive action. Blessings to all!!!!!!

[@irishmike519]

Titan, I was a quality control professional for almost twenty five years. Never have I seen anyone that would take responsibility for their mistakes, it was always “the blame game”. Approximately fifteen years into my tenure the company following “The Toyota Way”. They changed it to soot their product, but never stopped blaming the person that had the misfortune of having made a mistake. I would have given pretty much anything to have worked for a company lead by someone with your work ethic like you have instilled in your company. I’ve watched your TV show and your KZbin videos and would like to encourage any young person that sees your videos to pursue a career in machining! My best wishes for you and you whole company. God bless you!

[@haroldhead8020]

Titan , I have been in the manufacturing trade for almost 30 years now. I have had various positions along the way. I am currently working at a company where I am a Leader of the CNC Lathe & Mill-Turn Department. You story moved me and I am glad that this content is available for me and the public. We , as a company , are just starting our journey into the Aerospace and Defense Sector. I know we will have many challenges ahead if us , but this gives me hope and direction on how to handle stuff in the future. Thank You

[@jbellabong]

Wow, how you say "humble", im so proud of you Titan, i honestly can say, you've come a very long way in life. From watching you come to elementary/ intermediate school, grow up to teenage years , and see who you are now, bra, its amazing!!! your persona as an individual has matured, n not jus physically your outlook but the inside, your being.. to hear you n listen to you, how you handled this situation, sets an awesome message to others that to sit down , talk and listen, place everything on the table, see the problem or vision, work together, and create a solution together and by doing this, you create a strong relationship with your company n vendors. Bra, you jus blow my mind!!! You have an awesome Team!!! Beautiful Ohana !!! God is Ultimately Good !!!