IBM IT Support - Complete Course | IT Support Technician - Full Course

Build job-ready skills by learning from the best
Get started in the in-demand field of IT technical support with a Professional Certificate from IBM. Learn the foundations of IT support and develop hands-on knowledge of operating systems and networking, cybersecurity, cloud computing, and providing end-to-end customer support.
Common job titles:
Database Administrator, IT Specialist, Tech Support Specialist, Systems Analyst, Network Engineer, Help Desk Technician, IT Support Specialist, IT Technician, Computer User Specialist, IT Assistant
👉Applied Data Science By IBM: • Applied Data Science (...
👉Applied Data Science with R By IBM : • Applied Data Science w...
⭐⭐⭐⭐🕑TIME STAMP📋⭐⭐⭐⭐⭐
⭐️Introduction to Technical Support⭐️
👉0:00:00 Welcome
👉0:12:36 What Is Technical Support
👉0:39:05 Technical Support Skills and Opportunities
👉1:22:19 Support Tools Support Tiers and Service Level Agreements
👉1:56:56 Ticketing Systems
👉2:54:57 Final Hands on Project and Quiz
⭐️Introduction to Hardware and Operating Systems⭐️
👉2:58:54 Introduction to Computing Fundamentals and Operating Systems
👉3:42:45 Introduction to Hardware and Components
👉4:17:15 Introduction to Interface Peripherals and Connectors
👉4:54:09 Internal Computer Components
👉5:22:13 Introduction to Microsoft Windows Workstation and Manangement
👉5:46:59 Introduction to Workstation Evaluation Setup and Troubleshooting
👉6:25:22 Course Wrap Up
👉6:33:27 Exploring additional Desktop and Mobile Operating Systems
⭐️Introduction Software Programming and Database⭐️
👉7:17:54 Welcome
👉7:21:12 Computing Platforms and Software Applications
👉8:10:15 Fundamentals of Web Browsers Applications and Cloud Computing
👉9:16:07 Basics of Programming
👉9:59:53 Database Fundamentals
⭐️Introduction to Networking and Storage⭐️
👉10:46:47 Welcome
👉10:50:14 Network Topologies Types and Connections
👉11:22:12 Hardware Network Flow and Protocols
👉12:03:11 Network Setup and Tools
👉12:37:31 Common Storage and Sharing Options
👉13:06:22 Course Wrap up
⭐️Introduction to CyberSecurity Essentials⭐️
👉13:14:27 Security Concerns
👉13:43:05 Password Management and Security Best Practices
👉14:23:20 Security Concerns and Safe Browsing
⭐️Introduction to Cloud Computing⭐️
👉14:53:53 Welcome
👉14:56:05 Introduction to Cloud Computing
👉15:17:52 Business Case for Cloud Computing
👉15:26:44 Emerging Technologies Accelerated By Cloud
👉15:40:00 Service Models
👉16:00:08 Deployment Models
👉16:16:33 Cloud Infrastructure
👉16:50:48 Cloud Storage and Content Delivery Networks
👉17:19:09 Hybrid Multi Cloud Microservices and serverless
👉17:37:58 Cloud Native Applications DevOps and Application Modernization
👉17:58:10 Cloud Security and Monitoring
👉18:25:40 Case Studies and Jobs
⭐️Technical Support Case Studies⭐️
👉18:39:30 Welcome
👉18:43:33 Hardware and Operating Systems Scenarios
🧾 For Earning the Certificate, Enroll in this Course here®️: www.coursera.o...
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✨✨PLEASE IGNORE THESE TAGS✨✨
technical support,technical support engineer,technical support fundamentals,technical support course,technical support basics,technical support basic knowledge,basics of it technical support,technical support career, coursera technical support fundamentals answers,technical support engineer course,it support technician,it support,it support specialist,it support basics,Full Course,Complete Course,it support helpd desk,help desk

[@MyLesson007]

👉Applied Data Science By IBM: kzbin.info/www/bejne/d37Xd4Z3qZWnkJI 👉Applied Data Science with R By IBM : kzbin.info/www/bejne/a6HLgYuhZt6jkKc ⭐⭐⭐⭐🕑TIME STAMP📋⭐⭐⭐⭐⭐ ⭐Introduction to Technical Support⭐ 👉0:00:00 Welcome 👉0:12:36 What Is Technical Support 👉0:39:05 Technical Support Skills and Opportunities 👉1:22:19 Support Tools Support Tiers and Service Level Agreements 👉1:56:56 Ticketing Systems 👉2:54:57 Final Hands on Project and Quiz ⭐Introduction to Hardware and Operating Systems⭐ 👉2:58:54 Introduction to Computing Fundamentals and Operating Systems 👉3:42:45 Introduction to Hardware and Components 👉4:17:15 Introduction to Interface Peripherals and Connectors 👉4:54:09 Internal Computer Components 👉5:22:13 Introduction to Microsoft Windows Workstation and Manangement 👉5:46:59 Introduction to Workstation Evaluation Setup and Troubleshooting 👉6:25:22 Course Wrap Up 👉6:33:27 Exploring additional Desktop and Mobile Operating Systems ⭐Introduction Software Programming and Database⭐ 👉7:17:54 Welcome 👉7:21:12 Computing Platforms and Software Applications 👉8:10:15 Fundamentals of Web Browsers Applications and Cloud Computing 👉9:16:07 Basics of Programming 👉9:59:53 Database Fundamentals ⭐Introduction to Networking and Storage⭐ 👉10:46:47 Welcome 👉10:50:14 Network Topologies Types and Connections 👉11:22:12 Hardware Network Flow and Protocols 👉12:03:11 Network Setup and Tools 👉12:37:31 Common Storage and Sharing Options 👉13:06:22 Course Wrap up ⭐Introduction to CyberSecurity Essentials⭐ 👉13:14:27 Security Concerns 👉13:43:05 Password Management and Security Best Practices 👉14:23:20 Security Concerns and Safe Browsing ⭐Introduction to Cloud Computing⭐ 👉14:53:53 Welcome 👉14:56:05 Introduction to Cloud Computing 👉15:17:52 Business Case for Cloud Computing 👉15:26:44 Emerging Technologies Accelerated By Cloud 👉15:40:00 Service Models 👉16:00:08 Deployment Models 👉16:16:33 Cloud Infrastructure 👉16:50:48 Cloud Storage and Content Delivery Networks 👉17:19:09 Hybrid Multi Cloud Microservices and serverless 👉17:37:58 Cloud Native Applications DevOps and Application Modernization 👉17:58:10 Cloud Security and Monitoring 👉18:25:40 Case Studies and Jobs ⭐Technical Support Case Studies⭐ 👉18:39:30 Welcome 👉18:43:33 Hardware and Operating Systems Scenarios

[@henrybrain9419]

Thanks very much for the explicit explanations and practical examples in this course. How do we get the professional certification and completion.

[@roxxanefox4771]

Does this course enable myself to get a job

[@ankurpatel2664]

Can I get PDF of this course

[@zannis5441]

Please put close captions for hard at hearing,adhd readers

[@abdulwhatever2912]

KZbin made all university go BROKE. But the good things giving chance poor people from around the world chance to gain more access in to education. Whoever post this WELLDONE. ❤❤❤❤

[@user-pc7ef5sb6x]

you still need to buy the certs

[@mercyndivhu9920]

true From South Africa

[@mrcsl6739]

Not everything was taught in school though

[@MusaAbdulaiIssatoKamara]

Schools or universities are becoming USELESS especially the availability of CHATGPT 😅😅😅

[@Exodus_sinte3967]

You did an absolutely wonderful job for those who are not able to afford paid courses.

[@rickb2267]

Right around 3:50:40 it is stated that hard drives are ROM. That is not true. Hard drives are storage, not memory. ROM is the stored program information that is hard coded into a chip. ROM contains the instructions the computer needs to boot up, or set the computer up to properly function every time you start it up. It is the boot load instructions. They are Read ONLY Memory because if you were able to alter the information, your computer would not work properly. RAM is the work table of your computer. Hard drives are the storage. When you boot your computer (turn it on) the information from the ROM is loaded and sets up your workshop. Then you provided instruction for the computer to follow. You are telling the computer to pull a project off the storage shelf (hard drive) and put it on the work table (RAM). You then are free to read/alter the project. You save the changes you made to the project and put it back on the shelf (hard drive) when you are done. The hard drive data is stored magnetically on the disk (unless you have a solid state drive which I will not address here). It does not require energy to maintain the information. The information is durable (long lasting). The RAM, on the other hand, is not magnetic. When you turn your computer off there is no power to maintain the contents of the RAM, so it (your work table) is wiped clean.

[@ndifrekeudo3601]

Well explain thanks

[@kiramadden4049]

Maybe you should do some videos. Thank you for taking the time to explain.

[@pmacc3557]

Lovely

[@Sam-dk7zl]

liked the analogy thanks

[@nkirujohnson2645]

Please don't be offended, do you have spare time to teach?

[@amalia4519]

This course is simple brilliant, well organised and so easy to follow. I very much appreciate it 🙏🏽

[@MARIABERNAERTS-z5s]

Oh so professional ! But one needs IBM's means to conceive this kind of training ! I am happy IBM is still here and for ever !!!

[@AAshortclips-gm3ks]

You did an absolutely wonderful job for those who are not able to afford paid courses. Your channel is wonderful, keep it up. God bless you

[@MohamedAnwar.]

Please explain me , my English isn't good enough, and I Learning some of IT , so what this course talking about?

[@markford2227]

@@MohamedAnwar. Information Technology at a basic level.

[@dennyklein1965]

I’m surprised this course doesn’t prepare you for A+. ITF+ doesn’t open the doors for job market. A+ is the bare minimum for the job market in terms of Certification. This course is a good introduction to people starting or having barely touched a computer.

[@borisdorofeev5602]

The woman Michelle probably gives the best overall advice for what to say in an interview situation. She's very concise in her statement choices, but all have key flag words that companies look for like "company image" and "empathy". Companies typically hire people like her for human resources and to interact with potential employees. I would listen carefully to the things she chose to say and how to say them because she's pretty much handing you the algorithm on a platter. And someone similar to her will probably be reviewing your application.

[@ggoog1845]

I just finished the whole video. BOOM baby.

[@pmacc3557]

Any good? Can I make millions?

[@ggoog1845]

@@pmacc3557 as a whole it's a good and informative video, I found the first parts with the people in different job roles talking about themselves the only useless part (I would recommend skipping). As for making millions... that is a hard feat and not so simply as learning a career.

[@shshe6515]

Is it worth my time?

[@ggoog1845]

@@shshe6515 it's a long video, some bits may seem repetitive but overall yes - if you want to get into IT like me. Sometimes I saved time by listening to it while driving to and from work making it more efficient as a lot of it is audio not visual.

[@thengbon84]

It's worth learning? Or not?

[@Ammon6]

It is, for sure, the longest video that I stumbled upon in KZbin, since the beginning. Wow.

[@marcd1981]

I just saw two thumbnails for A+ classes to the right of this video, and one is almost 32 hours long!

[@akyblue]

Wait till you see a 35hrs course for cybersecurity for beginners 😂

[@TheSamathasam]

I would like to say thank you for this incredible content. You saved my life 😊

[@prasantkumar7693]

Thank you for the IT Support Technician - Full Course

[@markhorneiom]

Can you tell me how up-to-date this is, how old is it 😲

[@jfieliesha7581]

Thank you. I am an aspiring IT person makes. I love everything about computers and desire to learn more.

[@tusharrawat4465]

There used to be a TypeScript course on this channel, but I believe it has been deleted. It was an excellent video. If anyone has information about the video or the instructor's name, please share it below. 📚🎥

[@ndifrekeudo3601]

This is amazing I want more of this videos kudos to the producer

[@kwazhims3lf]

i have found the jackpot of 1) AI making comments in a comment section 2) content made/posted by an AI 3) absolute 9th circle of hell... im in it.. this is hell... jackpot.. spiderman elsa gate was 9/10 .. this is 10/10

[@MBudhwant]

It was a very good session to get started in the IT industry.

[@ibizawavey8630]

Incredible. Man this generation has it so easy. This same course was 20k through devry in 1999 LMFAO

[@I_Lemaire]

Times have changed. Soon, Chat-GPT will do 80% of Level 1 service work.

[@itzhexen0]

It just shows the stupidity of our government, teachers, and people on the internet and that computers are a security risk. But soak up the information. Computers would have to be completely redesigned at this point.

[@gaurav561crazy5]

Everything is free in this world just u have to invest time -_-! A big headache

[@jamesgallagher5907]

"So easy" look at the housing prices differences now compared to 1999......

[@shubhamsehgal2336]

So easy, that there are no jobs :)

[@rcarranza1981]

I Wish i had this kind of courses when I was studying back in college 😢😢😢 it would have been very very helpfull.

[@sigmiami]

You are better off taking a network+ cert then spending 18 hours on general none technical none specific time this "course" offers. Good thing this user provided this for free

[@Delfinjessarose]

God blessed this man❤❤❤❤

[@subhankardas1983]

Thank you very much for providing such an useful course.....

[@aniruddhbadnikar6739]

Thank you for support help and cooperation 👏

[@artem6026]

Hi, I appreciate time codes for this huge video. Thanks

[@drsankarmajhi7308]

Thanks a lot . please bring the cyber security course

[@kingsfordakomaning2152]

Is there a pdf version of all the information that is in this course?

[@ibteshamahmed8085]

Would this course be enough to have the practical knowledge to cram into the job market for a student who already has a Diploma in IT? 😅

[@futuretechnology7679]

Wow all free. Gratitude.

[@aldairdomingos9697]

Thank you so much. I really Appreciate it 🙏

[@anwarzeb9147]

PLease add Data Engineering course too

[@soulfulpoemz]

Learning is everything

[@danielphyo5815]

Please kindly more videos...miss your new episodes..

[@aks18sep]

Thanks for the course...:)

[@unicoxr5tj417]

WOW! HELPDESK TUTORIAL)

[@abbadansari14]

Great course

[@suemoganedi9354]

Started 17 May 24, review course. Certified with Google IT Support in 2021

[@manaal_cutie]

Can u tell me how to get certified

[@suemoganedi9354]

@manaal_cutie completed the course and assessments. Write an exam with CompTIA.

[@manaal_cutie]

@@suemoganedi9354 amount required and where to give the exam ...

[@user-md5bf8kc5e]

​@@suemoganedi9354 how to get trained to take certification by comptia A+

[@updatelaterus8844]

Thank you very much for sharing this!

[@charlesabju907]

Sir, did you try power cycling? It means turning off the device completely and turning it on again.

[@aag180]

So, basically. An IT support profesional is a customer service representative? In other words, if you don't like dealing with customers, this is not for you! Right?

[@Sibixpur]

that's about it

[@JJFlores197]

Yep. There are a few different tiers, but it does depend on where you work. The higher the tier, the less you likely will work with end-users on a regular basis. The "customer" depends on where you work. In general, if you work in an IT dept. in tech support, you are providing tech support to the staff of your organization, not necessarily the public.

[@griffer695]

Starting here 14:00 it is basically that and more...

[@Afzalfazalca]

Thanks for all these videos.... Waiting for new videos😊

[@Vikermajit]

Tq for sharing...much appreciated.

[@samuelkariuki7000]

Vizuri sana. Asante

[@khadkanepal9058]

Amaging videos technically support

[@N.BinZahar]

Magnificent..!!

[@jakeortega1819]

48:00 technical knowledge

[@FranciscaOtoo-ms1dr]

Hi

[@kashifsrepairinglab7855]

sir make a video on networking beginner to advance level please thanks

[@ranarayhan8850]

What do you think after i complete this course can i get a solid job?

[@bablutheone7166]

Meta Front-End Developer Professional Certificate please upload this🙏

[@fos_demetanoia]

Humans are needed to train and run the AI, the needs are just evolving.

[@fahdshaykh]

Please upload software testing course (QA). Thanks

[@marcelogomes3584]

Thank you for this!

[@captainoftheyear9139]

I am experience in this but not get job.. Poor job opportunity

[@hero8229]

Do I get certificate even I`m watching this course in a free youtube channel?

[@reiynhezekiahfernandez1129]

Is it possible if you could released a Data engineering course. If possible the Google Data Engineering course.

[@eddisonlewis8099]

AWESOME-AWESOME

[@ikeOnyia001]

Thank you

[@eugene6070]

i know all these but i am working as a tech support for a college but i really need to go abroad and see how it support works ther its my dream

[@FranciscaOtoo-ms1dr]

Hi

[@paulntalo1425]

Well done 🎉

[@ai7783]

i love my it support job

[@fathima1378]

Hi, is this job is good

[@bbnfollowup6666]

Hey, does this course cover everything?

[@NicolyKarenSilva-kv7uo]

I would love if they pay more. Here in Brazil is just the minimum salary standard from the goverment.

[@TechTales-ie4jj]

GOOD JOB THANKS MAN

[@tommogaka6627]

Good and simple to understand

[@lengelekumendaeddie67]

Thanks for this viedo

[@izuuku7646]

whats the diffrence beetween this course and the paid course in the descreption ( im not talking about certificate)

[@markzet5966]

I’m a high school student trying to get into IT or CyberSecurity, what should I do when I graduate high school? Any answer helps.

[@JJFlores197]

Honestly, don't wait until you graduate high school. If you have free time, use it to learn about IT. The more you learn when you're younger, the better. See if your school offers any IT or computer science courses. Also, check to see if they have any IT internship or student internship opportunities for IT especially during the summer. I work in school IT and the summer break is the busiest for us. Take advantage of any opportunities your school may offer, even if it isn't directly related to what you want to eventually work in. Do you have any computer knowledge like how to build a PC or fix one? If not, start with the basics. Watch Professor Messer's A+ training videos on KZbin to get some PC repair knowledge. If you have any old PCs laying around, use them to learn and practice. See if any of your friends or family have old PCs they don't want anymore and use them to learn. They don't need to be fancy or even functional; bonus points if you can get them to work. Take them apart and look at the hardware, Put the system back together. Repeat until you feel comfortable working on computers. Move onto the software-side of things. Learn how to make a Windows USB installer and install Windows and drivers on an old computer. Learn how to install programs and printers. Learn some troubleshooting techniques. Once you have a general idea of computer basics, you can move onto the higher level topics like cyber security. You don't necessarily need to follow this path, but I believe having a strong foundation of computers and how they work is important for future IT careers. After all, if you're working in cyber security, you would need to understand the technology you're working to defend.

[@דנהלישצינסקי]

great explanation, it answered some questions that was in my mind, thank you so much

[@PepeMatrix]

great stuff

[@UKJ28]

Can anyone tell if this course is only for IT or people having coding knowledge or anyone can go for this course. Thanks in advance.

[@mohamedel-galil6323]

Thank you for this great effort. Is this course equivalent to the CCNA course, and what is it equivalent to? Can I look for a job after that course , such as technical support or it help desk?

[@JJFlores197]

No... The CCNA is specifically for networking and Cisco products. This course is more of a general IT support/help desk/technician-level training.

[@amanvahora4330]

​@@JJFlores197i agree with you

[@mohammedsalihuadam3626]

How will I obtain a certificate for this course?

[@marzenababij5148]

Many thanks👍🙂

[@Khalil-Rex]

is computer operator same as IT Support?

[@maxfrischdev]

Please upload Meta Back-end Engineer Course! ❤

[@sureshpandey7407]

Soc analyst course please And python course by Google also upload please

[@RashaIbrahim89]

Thanks a lot.

[@tTiger-kz3ly]

I have two questions: 1.does data engineer need a good communication skill, and be good at math? 2.can work as freelancer as data engineer? Thanks

[@marcd1981]

This course is not a data engineer course. But to answer your question, yes, you need good communication skills to work as a data engineer as well as a support tech.

[@sarmadhassan3615]

very nice

[@zamawatan]

Need any remote job role as I am technical support administrator with over ten years experience in technical support administrator

[@izuuku7646]

So if i need the certificate I have to pay the courses, and what could i do with that certificate ?

[@KSunilKumar-io3bc]

Can I get PDF of this course Please.......

[@farzadalirdofficerscci4689]

02:50: Day in the life of a IT support technician

[@lomrithsa]

Nice

[@pratikgohil4848]

Please bring the IBM data engineering course

[@pasupuletiswarnalatha-dz4tv]

Can you provide courses on cyber security also please

[@Moghalz]

Where did we get the material in the lectures

[@capelfonwouo8587]

Course materials? Pls!

[@M._.A._.S]

How old is this course and how efficient is it in 2023?

[@MegaMastiffman]

Since someone said meta and there’s a woman with blue hair I’d say it’s relatively new

[@vibhootikumar3485]

@@MegaMastiffman Dude!! hahaha

[@phat80]

There’s information about USB-drives capacity which dates back to 2018 so it’s maximum 5 years old.

[@johnifwaha]

Hi, how is the financial support given, is it a scholarship, or full course support??

[@ndifrekeudo3601]

can I get a mentor from th team?

[@TheAntarcticaProject]

🔥🔥🔥🔥

[@MarcinScholke]

lovevol is very good application for it suuport

[@tertia0011]

Disappointed the course did not cover telegraphy & private teleprinter networks, but encouraging that it does cover ergonomic office furniture for back support.

[@KmhmuMediaOfficial-sb9pr]

IT support should know how to protect cyber security

[@860anaspatel9]

Can we get certificate after completing this course

[@bensong486]

You can once you complete it on Coursera.

[@lalemulati9744]

Has the course name changed?

[@boochoogz568]

Is it a free course?

[@ensqatube8020]

wow

[@Learn_bydoing]

how can i rejiter for the course and to interact with you

[@FranciscaOtoo-ms1dr]

Can I get a mentor from the team

[@MHb789]

Is everything included in this course?In the official website the course content hours is more under each series

[@biggas2018]

11:49:00

[@makardhwajchauhan5356]

4:17:00