Nature's Generator Elite. Charging Problems, Warranty Issues

I noticed a problem with my Natures Generator Elite and had to ship it back to them for warranty work. When I received it back the front screen was broken.

[@notfornothing3944]

Greetings. we had the exact, and i mean exact problem. it seem like a little over a year after purchase the AC charger went out. now i would like to send it to Natures Generator, but $700 for shipping? that's a 1/4 of the purchase price. i'll have them send me the part and have it installed by a licensed electrician. if i can't find DYI on youtube university. helpful information you provided. regards.

[@Sophia-SY]

don't stop💪💪keep on💪💪💪

[@wilmavelez8236]

Can I use the generator while charging?

[@DickiesPawesomeHomestead]

Mine did exact same thing! I haven't tried solar yet but we'll find out at first light! Lol fingers crossed solar charges! I'm not even worried about ac charging as I live off grid

[@bdande]

I did end up changing out the front panel and it works just fine. This seems to be a common problem, I’ve received messages from several people that they had the exact problem.

[@SuperPhenom]

Nature's Generator Website locks all details information and appropriate links to all necessary parts and accessories. The nature's generator site and company should make a recalled for all parts that have been showing defects and malfunctions and the company hasn't followed through with this important customer care services. To make it worse all parts and accessories were designed very inclusive and overly priced.

[@YZ250ama]

I have six solar panel, twin elite pods and they fail me constantly and there's no customer service.

[@marlakbaum4914]

I'm having a similar issue, as well as the Output constantly showing one bar of use even when nothing is plugged into it. And when I unplug it from AC power it won't show watts being used even though I have a freezer plugged into it from time to time that I know uses about 65 watts when it's on. So my issue feels more like a display malfunction combined with an AC input issue. Sadly, I just ordered two more panels.

[@bdande]

Also, I just tried to connect to the natures pulse app and it’s no longer available.

[@marlakbaum4914]

When I tried to connect to it a couple weeks ago it couldn't do it. I swear that's when all my problems started

[@davidtuck6418]

Mines been having an issue with the 120vac on bored inverter. Sometimes it works but most of the time it starts and then the light goes red and it starts beeping at me. I'm not the original owner so customer service said there's nothing they can do. Anyone else having this issue or can help?

[@YZ250ama]

I'm unhappy with my twin elite pods with six solar panels, the power supply drains within two nights camping and that's in peak summer sunshine and minimal careful power usage monitored. I should have custom built my own power system. This product is a gimmick!

[@Hannelore7]

Mine keeps beeping and I have hardly ever used it.

[@latymz]

Seems to be a common issue with these units. Between inverter and AC input failures along with warranties not being honored I'm gonna take a pass.

[@bdande]

I was actually past my warranty date but they did service the unit for free. Customer service was good and easy to deal with. After a year of owning I don’t think this would be my first choice knowing what I know now. But for a starter kit I’ll keep it around and see if I can’t find some use for it.

[@Hannelore7]

They are crap.

[@latymz]

@@Hannelore7What makes you say that?

[@kimberlystanley2529]

Probably your battery needs replacement. Please keep us updated on this problem.

[@bdande]

Battery was fine. It was charging from solar. Input jack was replaced and the unit works fine now, other than the cracked screen

[@JohnT.4321]

@@bdande Turned out that the ac conversion in the inverter blew out. They sent me a new inverter and it works just fine.

[@jeffreebailey4464]

@@JohnT.4321 I wish you woulda filmed that repair..ive got a simalar issue. what they sent me is not what I see when 1st open the case. i wonder if what I got is under the battery

[@JohnT.4321]

@@jeffreebailey4464 I believe one side is the MPPT controller and the other side the inverter. Then there is the control panel. All I sent them was a film in which showed the AC outlets did not work. The USB plugs worked and both solar and wind turbine were doing the job of charging the 60ah battery. I did learn something new. I can replace the 60ah battery with a Weiz 12v 75ah battery because the dimensions are close to fit inside. I will be trying that out soon. BTW, there is nothing under the battery.

[@jeffreebailey4464]

@@JohnT.4321 upon further investigation the part that they sent me sits vertically in front of the battery just below the control panel. Doesn't look fun to get to! and I'm wondering if that's what I really need to replace now? As I found out it will accept a charge through solar but not through the AC input from the grid. But when I charge with the solar the green light is not on so I don't know? It's a shame that these units cost as much as they do and are as fragile as they appear to be.

[@alexandermeans364]

what is their customer support number. my outlets stopped working

[@bdande]

naturesgenerator.com/pages/contact-us

[@JohnT.4321]

Same problem with the ac outlets. The machine did a funny noise and then there was a puff of smoke and the outlets are now dead. However, the USB ports still works and the unit charges from all three sources. Dealing with customer service now. I will request doing the replacement myself.

[@MyDavid2020]

@@JohnT.4321 same with me I'm waiting on a board now doesn't look too hard to do myself can you let me know if you get it yourself and was it easy appreciate the feedback

[@JohnT.4321]

@@MyDavid2020 Still waiting. Nature's Generator has a channel here on You Tube. They have a video on how to change out the board: kzbin.info/www/bejne/jHmoaGxpoLqLfaM I will keep you up to date.

[@JohnT.4321]

@@MyDavid2020 It is finally being sent to me. Will keep you updated.

[@robertcarlson1404]

You said the input jack was replaced? This just happened to me too. I hooked up a power meter and there is power on the inside leads coming from the ac outlet…can follow the power to the connections on top of the battery too. They did the repair though? Rather than sending you the parts?

[@bdande]

Yes they did the repair. When they sent it back the screen was broken so they sent me a new part to install myself but I haven’t. It is working fine as is

[@jeffreebailey4464]

What they sent me that they called the AC charge unit does not look like what I saw when I first opened up the box so if I do need what they sent me apparently it is underneath the batteries?

[@robertcarlson1404]

@@jeffreebailey4464 The AC Charge controller is in front of the battery, just below the display. You will need to remove the top cover and the front cover to access it.

[@jeffreebailey4464]

@@robertcarlson1404 upon further review I did discover that it sits vertically in front of the battery, underneath the front panel. Doesn't look easy to get to but I'm sure I can handle it. I'm just concerned if that is what I need to replace after all? It seems to accept a charge from the solar input but the green light doesn't indicate where it normally does when you're plugged into the grid to charge? I can't remember if it turned on when I used the solar panels in the past?

[@robertcarlson1404]

@@jeffreebailey4464 It's not too hard to get the cover off...there are screws on the bottom to remove and the friction clips on the sides that hold the front and rear panels together can be a bit snug. Replacing the actual AC charger unit is pretty easy and fixed my problem right away. The green light does not turn on when charging from solar, though there should be a little solar panel icon that turns on on the display and you can check the charge status using the app.

[@gregory4154]

Go with an ecoflow or bluetti or anker. Nature's Gens are lead acid based batteries, not lithium ions. they'd make great barter items honestly or just running basic items for 1/2 day.

[@bdande]

Next time, I have this one now so I might as well use it. I’ve put it in my truck camper a few times to keep the fridge going and it works great for that.

[@ramirogonzales6139]

For the Price you can't beat it. Plus I looked into EcoFlow battery and for replacement it's gonna be he'll compared to Nature's Gen.

[@Golf-and-Basicstuff]

Natures Generator is my dogs back side ...units are junk

[@Sophia-SY]

Lat us work together💪💪💪

[@mintalugo9447]

Is The Same Problem That I,hace Only one Fan. That the Only no Good

[@acefire4050]

Course would one of those generators I'll never hook it up to a wall charger hook it up to a solar charger and use my solar panel to charge it up always so I never know if the wall charger works or not that's not what electric generator is for is for solar panels always charge it and that's the only way I ever hook it up.