Navigating Genesys Cloud's Native Agent Assist

In this video, we dive deep into the world of Genesys Cloud's Native Agent Assist, designed to enhance agent performance and elevate customer experiences. Learn how to deploy Genesys Cloud's Agent Assist to empower agents with real-time guidance, knowledge, and insights, allowing them to quickly deliver accurate and personalized customer support.
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Do Cloud customers have the choice to make knowledge prompts static in the UI so agents don't have to turn the feature on? Also, what is the avg turnaround time on auto-summarization of interaction notes? I notice he says a few minutes toward the end there, but this is the AHT time we would hope to save by deploying such a feature.