Negative Feedback on eBay and How to Remove It

[@carmenwagner153]

I find most negs come from newbies.If they actually do read the title and the description....many times buyers just don't comprehend. They look at the pictures and see what they want to see.

[@TheNurseFlipper]

I have 3 as well. The last their address said error I messaged asking for a correct mailing address. They left negative feedback that I canceled went back on sale etc etc. I sent them a screen shot where I asked they didn't believe me and refused to amend. I always at least respond to the negative professionally with what happened from my side. I think that negative feedbacks when new do kinda n bump you down in search results for a few days!

[@Mastermo121]

How do you respond professionally?

[@TheNurseFlipper]

@@Mastermo121 I just comment, I messaged asking for your address which was incorrect with no response. Just don't berate them put the facts. Like if item is new and they complain I would respond item new in box sorry you're unhappy you're welcome to return etc

[@NCarolinaplans]

I have 1 negative. I found that unless you have a store they will not help you. I had photo proof and still couldn't get it removed? I am still a small seller that couldn't afford that negative. It also is ridiculous that we cannot leave negatives for buyers. That is one thing they need to change back to the old way.

[@jimteja]

Another option after the automated removal gets rejected (since it pretty much always does) is contacting support chat via the help section. If one rep won't remove it, just keep contacting them back and explaining your story until one will. I've only had to go through this process once, but this is what worked for me.

[@aqibjavaid5959]

Hi,Myself Aqib javaid. I am here to provide you with my best services for the feedback removal of eBay account defects. I will solve your negative eBay feedback and eBay account defects

[@joansommerfield8419]

Really good advice. Thanks for being so clear about your experiences. Could have watched and listened to that water flowing for hours.

[@ascarta]

I try to look at it this way, How would I want a seller to respond if my grandma had an issue. That is how I should be responding to every buyer. I offer free returns on just about everything so no return no refund.

[@E4EonEbay]

Easiest way to deal with negatives should they arise is to have your account reach a level to quality for eBay Concierge. Look it up, perks include a certain number of complimentary feedback removals per year...

[@Patricia.R.]

I just got my first negative feedback, the whole thing stinks! Came here looking for good information. The kicker in my situation, the buyer had (0) feedback, now they have (1) good feedback, guess who it's from? Me! and it was for "good communication". What?! ... they never reached out about their dissatisfaction. Also, WHEN is the best time to leave good feedback for your buyer? Anyway, I'm going to follow these steps, keep my cool, and see what the outcome is. Thanks for posting this video, and keeping us informed. Love the channels! ...and the podcast. Ssshhh!

[@KingFrizzy92]

Great video! Love hearing discussion of every eBay seller's least favorite topic haha. Also, you can still contact an eBay representative, even during covid. The automated answering system tries its damndest to avoid connecting you to a live person but if you keep repeating customer service, customer service.. it will forward you. I'm sure you could have that shirt feedback removed. Like you said though, negative feedback normally won't affect sales all that much. I deal mostly in vintage electronics and film cameras, (very picky buyers) I just do my absolute best to disclose any and all defects. Although getting people to actually read the listing is another story.. lol

[@djdaps1]

I got negative feedback almost at the same time you posted this video, and contacting Ebay for Business on Facebook totally worked. I got the negative feedback taken out a few hours later. Thanks!!!

[@silverhairstacker8664]

I sell about 2000 items each year. I have 3 negative feedbacks for the last 12 months. I figure why bother? Someone had a bad day and they blame it on me --- it's a drop in the huge bucket of my sales. Like you I see no drop in sales - in fact October is my 2nd best selling month of 2020. So for me I can wait the year for these to drop off. Thanks for a great video!

[@ljwhitmire200]

I've made mistakes. I offer 100% money-back guarantee for 60 days. I also include as much detail as possible to thwart any misunderstandings. However, mistakes are made. I include a hand written note (going to post card soon) that thanks them and asks them to contact me first if they are not satisfied. Only two people have ever left me negatives. Most who had problems ended up leaving me positive feedback! I figure the reason to continue to get positive feedback is to mitigate any negatives that might come up. The note asking for feedback gets a pretty good response rate.

[@denman1859]

I always look at their "feedback left for others" and usually find they have a history of leaving negative for most of their purchases!

[@picklikeapro6952]

I used to always just call til I found a rep that would fix the feedback. Now we can’t do that anymore 😢.

[@tarasaberon8269]

Received a negative from a buyer who did not read the item description. I offered to accept return but no reply. I was stressing over how to resolve the matter - if I should appeal, contact buyer again, what? Then in the next 24 hours I received 5 positive feedback all in a row! I took it as a sign to move on and let it be. I left a reply to the feedback and put my time and energy into my business. My takeaway thought from the experience was to "prevent" the situation by possibly avoiding such items in the future.

[@robertallen8269]

i have been selling since 1999 and i have plenty of feedbacks so i dont even leave feedback unless the buyer gives it to me first. i have only had one negative in 20 years and he was mad that i would not ship the 300 dollar camera before he paid for it

[@ColsonsCollectibles]

I offer free returns. I sell mostly vintage items and books, no clothing and very few electronics. But with free returns I can get all neutral and negative feedback removed. I have had 4 or 5 removed in the last couple of months from low feedback buyers. One said "Shirt didn't fit" but it was a book that I had sold her. One lady left me a negative when I hadn't even mailed the item yet. I never go to eBay for help anymore, just straight to eBay for Business and they've always taken care of me and been very helpful. Love your show and I hope you're having a great vacation!

[@fyldecoastflips]

Generally a couple of negatives won’t make much difference but I have in the past had customers say “I only usually buy from sellers with 100% feedback, can you confirm the item is as it says it is.” OR “Can you do me a better price because you don’t have 100% feedback.” This was years back but I had a few people say this to me and it has stuck with me. Personally a few negatives doesn’t stop me buying from a seller but some people may think differently.

[@bettyinindiana5632]

I think Buyers are aware that there are “those customers” that complain or are never happy - Amazon items get tons of bad reviews, but they still sell - good video on how to handle neg feedbacks in a professional manner - hope you had a restful vacation!!!

[@commonwealthflipper]

Thank you Betty

[@FarmGurlScavengerNoel]

Kevin, I have an anchor store, and I have never used Facebook for business, I always have them call me and sometimes it takes 2 calls, but I have always had my issues taken care of. You can have them call you also, it is always better if you can talk to a live person IMHO 👩‍🌾

[@SealAdobo]

What about "detailed seller ratings?" You get a positive feedback from a seller, but your rates for accurate descriptions, reasonable shipping, communcations drops to 4.9? How does that work.

[@ivangies6314]

Thanks Kevin, I Think E-Bay could and should be more accessible to the seller. It seems most attention is given to the buyer, and they need buyers as well as they need sellers . It's a learning process and we all learn at different levels. Thanks again!!

[@TotoWolffsBigHog]

I just got one for declining a return. Even though I clear state no returns and went as far as including the measurements in the listing and pictures to avoid this. The buyer did it outta spite and went as far as name calling. 🤷‍♂️ this video helps along with all the comments. Thank you

[@stevebaker1820]

Hey, Kevin. Just watched this video as I had a question about a neutral feedback I received a couple of days ago. I haven’t been selling long but this was my first non-positive that I have received and it bothered me a bit. First of all, should I even worry about a neutral feedback? Since it didn’t effect my 100% rating, I was initially going to just “try” and forget about it. The thing that made me mad was his feedback, “poor job it was damaged box I have to fix it going to hurt value”. He purchased a Barbie doll for $14 and I had pictures of the box that showed its condition and described it as only fair to good in the description. I finally sent an email to the buyer and apologized that he wasn’t satisfied with his purchase and that I take great pride in how I ship my items. He replied that it wasn’t an issue with me but the post office! I simply responded the feedback only reflects on me, not USPS, and again apologized for the issue. Should I just leave it alone and move forward or should I contact eBay on a neutral feedback? Sorry this was long! Enjoy your channel!

[@Flamingogambler]

Thank you for reminding me about eBay for business! eBay support wouldn't remove my 1 negative but I requested eBay for business to on Facebook and it's gone! Woot! Thank you, Kevin! :)

[@Alpha-ms9nj]

First off, Thank You for this channel I have run across it for the first time and liked and subbed to better educate myself,. Ok now, what can one do when a buyer has purchased , in my case a graphics card from me and has had it for almost 2 months then after who knows what he /she has done to it (overclocking, mining, overheated PC case? Among other possible problems) leaves a Neutral feedback that says that NOW after all this time has elapsed, they are having an issue with it? This sows seeds of doubt into other prospective buyers minds about a seller. I reached out to the buyer with a solution since I too have the same card and run into similar problems, that wan NOT the graphics card fault (Run DDU and do a clean driver install) but I never heard back from them and so I requested a feedback revision that they are against doing. They offered no pictures of any damage or proof of their accusation either. This could be an issue from a bad HDMI cable connection, or bad or conflicting drivers or like happened to me, with a similar card, after a Windows OS update. Will Ebay consider these facts and remove the buyers neg/Neutral feedback?

[@cathystratton4881]

I received one of those “blah, blah, blah messages from eBay. A woman accused me of fraud because the shoes she purchased from me didn’t fit her “perfect size 6 feet!! And no, she had not read the description or looked at the preprinted size on the box. I offered a refund but never heard from her again. I don’t think I’d waste time contacting eBay again.

[@One-Eyed-Willys-Rich-Stuff]

To increase the feedback rate, I typically wait to see that their item was delivered then I leave the feedback. This usually leads to reciprocal feedback. I used to include a packing slip asking for feedback but my feedback rate was very very low. I no longer include a packing slip in most cases and yet I'm receiving feedback at 10x the rate.

[@aqibjavaid5959]

Hi,Myself Aqib javaid. I am here to provide you with my best services for the feedback removal of eBay account defects. I will solve your negative eBay feedback and eBay account defects

[@janelord3061]

I presume that Ebay for Business cannot be used by casual sellers such as me. I once had a lady say she got the wrong earrings. At that point, I was picking, packing, and getting completely ready to ship, one order at a time. She said she ordered blue earrings (true) and I sent pearl ones. I remembered packing the blue ones, and I HAD NO PEARLS in stock to begin with!! She said she liked the pearls better anyway and left positive feedback. I've never figured that one out, not that I lost sleep over it.

[@ColsonsCollectibles]

eBay for Business can be used by anyone.

[@redpiano1]

For prevention, I've seen a lot of folks who get negative feedback for selling something that (obviously) doesn't work because they are selling it as "For parts or repair," such as a dead cell phone, vintage electronics etc. Even though it's plastered all over the listing that the item is "for parts," if it's in the wrong category, then eBay will not remove the feedback. Double-check to see if that electronics category as one more level in for "Parts and not working" that you can put the item in. That helps prevent negative feedback. Something as easy as "professional looking" packing for shipping helps too. I know that I occasionally have to put together a Frankenbox for odd sized or very large items, but the rest of the time I'm using a nice looking box, well packed dunnage inside (I sell a lot of breakables), etc. I've known folks who even re-use poly bag mailing bags, and if one shows up at my door, as a customer, I get a bad feeling about that seller from the get-go. Nice, good looking packaging shows the customer that you care that their item got to them safely, and makes you look like a more pro seller. And that's not very expensive in the great scheme of things, especially if you have an eBay store, and get a certain amount of free shipping boxes, etc. quarterly, as part of your store subscription. I hope that helps up front with keeping the negative feedback down.

[@Mainedooryard]

Luckily I've only had 1 and ebay took care of it quickly. 😃 Just started a 2nd ebay account this week and have several offers with higher price than listed ot text me. All with no feedback. Potential scammers. And to your valid point, list easy items early on til you get going. Thanks for great info.

[@nancyhinds3821]

I check the feedback for higher priced items- when I look at the ratings. I usually find that the buyers have no leg to stand on when leaving bad feedback. I just started selling again and hope to do everything I can to make smooth transactions but there are always going to be those special people...

[@maryrymski6116]

I cancelled a sale because when I packaged the t shirt up in full sun of the day I saw some staining. I messaged the buyer saying that the back was stained and I would cancel the sale. They gave me negative feedback because they said the sale was canceled, due to stains!! I just left the comment...

[@suzannea6540]

I had a similar issue but for a different product. It was a collectable. Noticed some damage I didn't see before. I contacted the buyer, let them know, and asked if they still wanted the product. They still wanted it. Got glowing positive feedback. I always think it is best to give the buyer a choice. That way they don't feel like a choice has been forced on them. I think I would have gotten a negative if I just cancled. They may have wanted the shirt even with the stain, especially if it had some type of logo on it. My daughter will take a hot topic tee she loves any day of the week stain or no stain.

[@PiquaResellers]

eBay is lacking to defend the sellers and help make us the sellers feel safe!

[@brianbarnes4243]

Ive been doing this a long time and the best way to handle negative feedback 1.) DO NOT USE THE AUTOMATED SYSTEM 2.) REFUND THE BUYER TAKE THE LOSS 3.) CALL EBAY AND DEMAND REMOVAL Once you take the loss ebay will be forced to remove it because you refunded the buyer and they have no action to leave you bad feedback because they got the item free... This is the best way take the hit and move on...

[@sandiego1936]

I have got 31 positive reviews and i got one bad 4/17 and haven't had a sale since!

[@thesellersden6747]

I got a negative feedback that turned into a whole case because I sold an item as untested. I tried to contact the buyer but he just said let’s leave it to eBay. A couple days go by and nothing happens. Then I get a package and it was returned and the money was taken back from me, I even had to pay return shipping. Once it was returned I requested to eBay to review the negative feedback but I didn’t get it removed. This affected me considering I only have 37 stars on eBay and a 97% seller rating now because of that one feedback. Thank you for sharing your experiences and let’s hope no one ever gets negative feedback ever again! -Daniel flguy27 on eBay

[@donaldlemoine3032]

I had a customer before that left me a negative feedback when it arrived 1 day later than the "Estimated" date ebay had. I looked at the customer's feedback left for others and 85% were negatives. Clearly an unhappy person and taking it out on others. Another customer left a negative feedback about an item that was clearly lost. He called me a scammer that never shipped his item although it clearly shows tracking all the way to the customer's state. When I offered the customer a reship or refund .He said that proves it. Only a scammer will offer to reship or refund. What? Ebay removed them both. I used the have ebay call you option in the help section. I then posted these customers on the badbuyers forums.

[@rickywilliams2574]

Kevin. I feel your pain on the feedbacks, i had a perfect record. I always do make things right if its my fault. I sold an item going to Buffalo N.Y it sat there for 30 days before it came back to me. I was blown away. Now this sold with Priority mail, everything showed priority mail on now i didn't pay attention to the label. They are always right. Well this had a first class label on it. How thar happen is beyond me. The ad showed priority mail the whole thing but it printed a first class label i had no idea . when i looked at it i saw the customers name and address all was good and mailed it. Now this was in Buffalo 30 plus days. The old days the post office would have delivered it and charge me the difference. But no 30 plus days went by. So i contacted the buyers explained how it was so close to her and 30 days it got returned..so i fixed it mind you this account item is now well over a month. So i got the correct label and remailed it 2 days priority shipping. So by now i have lost money because i couldn't not recover my money on the first class label. And i reached out to the buyer over and over with no response. So she got it and sent message, Finally. Well because of all this headache i got a negative feedback after she received it for the 2nd time stating never received. I again reached out see if i can get her to change it no luck . she stuck to me. So i lost that one. But usually i have pretty good luck with eBay helping . of course if u yell and scream you won't get to far. But they have always taken my side on every issue. I couldn't even respond to the negative feedback because 30 plus late. Thats the post offices fault. So the U.S post office screwed me as well. So i just have to let it run its course it will be taken off sometime in the future. I never had anything happen like this WOW. So i feel your pain. And it never hurts my sales. It the one i have. So thanks for sharing my friend.

[@Gary_Daytona]

Thanks Kevin, good to open this dialog. I’ve had 3 attempts to give me negative feedback, and I’ve been successful in getting the buyer or ebay business to remove them. I did have to give refunds, and one without verification of the item being damaged, but I think for a $15 sale it was worth it to keep the 100% positive feedback intact. I know that it won’t last forever, and am prepared to answer any feedback that I feel is unjustified. But let’s talk about the elephant in the room. There are buyers out there with hundred of positive feedback, but if you read them, they are many if not all negative comments. It is completely unfair to sellers to disallow us to give negative feedback to a buyer. It’s like saying they’re justifying their behavior and they’re never wrong. 😏

[@sandyspeer2620]

Will you explain in more detail how Bonanza works? How do the fees work?

[@justinpayne7182]

Thank you for this video just received my first negative feedback.

[@michaelschuenemann3505]

Interesting ! Well some People give bad Comments for the sake of giving bad Comments - but most give Great and Professional Comments - I did not get an Item and complained to the Vendor direct and I got my Money back - I never ever went to E-Bay Directly !!!! We here stay away from Amazon !!!! Keep safe and many Cheers from us in Australia - we love it !!!!

[@klacombe]

Kevin, thanks for talking me off the ledge. After over 20 years of selling on and off (a lot recently), I got my first negative and a bonus request for return. Ebay didn't allow the rating I think because I offered the return with paid shipping (small, low cost electronics claimed to not match description - not working). The item was never returned. Two more return requests later and I was getting paranoid about offering vintage electronics. Both were returned in working condition but had cosmetic damage from the return shipment (heavy items loose in box with wadded up newspapers or loose bubble wrap). Ebay has taken care of the last one due to the shipping damage. When I asked how to best prevent these issues in the future, the CSR said I was doing everything I could do already. Hoping this is not a trend but a blip! -Kevin #MyOldStuffForSale

[@cliffordhealy4321]

How do we do a feedback revision. I did not know about that.

[@jonnyb5643]

Absolutely correct that EBay protects buyers. It is outrageous really. I sold a new my pillow and the lady left negative feedback because she said it was to small. Really lady? Get a grip on how to leave feedback. Ebay refused to remove and I’m still furious about it as it’s my only negative feedback in a long time. I fought it and only got automated responses each time. In the business we call these people difficult buyers. It’s by far Ebays worst company policy in allowing people to leave reckless feedback. I’ve been selling less on eBay and using other options.

[@One-Eyed-Willys-Rich-Stuff]

I received a negative feedback recently. Buyer never reached out to me. His reason was very nitpicky but warranted. I reached out to him twice, offered to help resolve the issue. He never responded. Oh well.

[@glittergirlturner]

Yep, definitely cool down before dealing with feedback. I was mad at a girl that was blowing up my messages over getting 1 brow gel instead of 2. It was in the shade number "2". One in the photos, stated one in the description, the description and item specifics stated "shade 2". She left negative feedback and in an attempt to have eBay remove it I typed a message with something along the lines of "it isn't my fault that the girl can't read". I had never requested feedback removal before so I didn't realize eBay was sending that message TO THE BUYER. So needless to say, that feedback wasn't removed lol On the 3 platforms I sell, I've received all kinds of crazy negative feedback. I've learned to just ignore it. I've only had 1 instance out of thousands of sales that my few negative were brought up by a potential buyer, but I'm sure she would've ended up being hard to deal with also.

[@ronnied4258]

I live in UK and people are different from USA, my neg feedbacks have always been from newish ebay members with very little feedback, my last had 5 feedback - 2 in last 12 months,I sold a collectable item accepted her offer, next thing I see negative, no message no complaint just neg for " item not in original box and dusty" I never listed as being in box etc so sent polite messages asking if she could reconsider no reply.I contacted ebay and the response was member has the right to leave feedback I asked for removal as I felt unfair ebay refused.Over the years negatives usually with inexperienced members with no prior contact.

[@antiqueguy6397]

I think that's why it's very important to described your items correctly and cover yourself as much as you can. Every negative feedback I've received I've had removed. Not by reporting it as that does nothing but actually contacting Ebay. I just sold an antique item and put in the description that it had a strong musty smell. Customer received it and opened a return that it was musty which I declined. Next day I got a negative feedback stating they received Biohazard! LOL Messaged Ebay and had it removed without question. But yes if I messed up I will contact the buyer and try to please them. And then also ask if they would be kind enough to revise my feedback. That has worked also. I think one of the big problems is people do not read the description which makes zero sense to me. I don't have much sympathy for those people. But you have to remain polite and courteous even if you want to tear them a new one. I seen a video from a seller once and when he sells new items sealed in the box he still lists it as used as he is unable to test it fully. Sells it for display only. That might be a way to cover yourself on new items? Just a thought

[@bboys1478]

Good video... Nice little change up...Thanks!!

[@GuillermoMata]

Ebay has to update programming *the code appears to be old* too much automation - lack transparency. They've got to get with 2023 program. With so much competition in the market they need to losen up a bit on awesome sellers like you guys.

[@thebawseway4259]

I think what ales me is that on mine I have a negative feedback from when my. App was giving me trouble it’s some bs

[@ab_solution]

If I bid on something and later on I decide I dont have the money or dont want it, when asking the seller to cancel the bid and knowing he will. Will it hurt me by any means as a buyer? Also would this situation hurt me as a seller if I was to sell a product later? (would another buyer see that me as a buyer got a negative feedback and therefore as a seller im also pinged negatively?)

[@brandonreina5461]

I was literally angry at eBay for 4 Unpaid items (The American Girls Premiere, The Miss America Pageant Game, Alice Upside Down: The Movie and Pinkalicious for Nintendo DS)

[@stonycreekpicker1385]

I recently had to give a full refund ($23) for a vintage book I sold. It was sent media mail and didn't arrive when expected. I called their local Post Office and all I got was " mail box is full". Cost of doing business.

[@marydamboise8429]

I have so many positive feedbacks, i don't really worry about getting a bad one. eBay does not remove bad feedbacls unless it is against their policy for some reason. I have gone back over 5 years ago and did not find any bad ones. I did find 2 neutral ones, one is over a year ago and the other if way over 5 years ago. so i must be doing something right..lol.

[@marydamboise8429]

I add this to all my listings: (Please communicate with me to prevent negative and neutral feedback). When i buy anything from eBay, i never ever check feedbacks. i just don't care.

[@karser6456]

long story short - i got a neg feedback removed by ebay, can the buyer leave me a SECOND NEG if he realizes the first was removed? thanks.

[@commonwealthflipper]

not on the same item

[@karser6456]

@@commonwealthflipper p-h-e-w!! thats a relief, thanks for that speedy reply. :)

[@Serpent-qj3nx]

I sold item on eBay, buyer pay then contact me for refund. I did refund him but he give me negative feedback with out received my item. Ebay don’t give a shot for the negative feedback I got and they don’t remove it.

[@tiffanyrheabridges7167]

EBay for Business is my new best friend.

[@cottonwoodbazaar941]

Thanks for sharing and caring! Stay Safe!

[@chriscmccormack]

Hope you had a good vacation. Have you noticed setting shipping for calculated but once the item sells the amount buyer pays is less than actual USPS postage. For instance I have had a few 1st class charge the buyer $1.60 or $2.60 when even 1-4oz doesn’t go that low. Maybe a glitch?

[@commonwealthflipper]

I have not noticed that. But I will be watching.

[@jamesw.3491]

Make SURE you have your settings to charge the buyer the RETAIL rate, and not YOUR rate. I don't give buyers shipping for my rate to pay the fee on shipping and packing material costs.

[@SromolKhmer]

So you refund first before the buyer change their feedback. A seller is asking me to change feedback first before he refund. I guess he can keep the negative feedback then, since I don't trust the seller to refund after I change the feedback.

[@commonwealthflipper]

yup.

[@sweettstreasures7623]

Thanks for sharing this 😊

[@fieldysgrl98]

Buyers dont like to read the description. Why spend your money and not read the whole listing??

[@brianjones8751]

I'm going to get a couple of negative feedbacks because Ebay is allowing customers to blame sellers for USPS slow delivery. Ebay is going to force me to refund a customer because USPS is so slow. Ebay is allowing me to be extorted

[@mariafernandathewitch]

Is funny how some people complain about the item, but they don't want return it.. they want to get money back and keep the item.. and threat to give a bad review I'm tired of those people, specially when they are rude.

[@ThisIsHarderThanIThought]

those peope are crooks...they know what they are doing and im sure will continue to do it.

[@biffboffo]

“My Eneman didn’t make me rich!” Negative feedback!

[@ascarta]

did you apply it to the correct location?

[@redpiano1]

The instructions mentioned something about a full moon, a hanged man's toe, and something else... I forget....

[@ascarta]

@@redpiano1 I put mine just behind my label printer... you know to get things moving lol

[@shibby1965]

I sold a Tickle me Elmo. Buyer said it was so clean and looked brand new so I must have known it "clicked" very loudly....lol. she said I bought it new and stuck it in the closet because of this click was so loud. It scared her 2 year old granddaughter. Her story (made up to get a partial refund) concluded that I pulled it out of this fictional closet to rip some one off a precisely the time she decided to buy one. If I could offer a partial refund, her husband would fix it and they would keep it. I said no, no refunds or returns as the listing said. I knew she would open a return with eBay and I knew they'd make me do it but I was going to put her through it because I knew she was trying to rip me off. She left this negative feedback about how scary this little Elmo was cuz it clicked so loud. She didn't get to keep the Elmo at a lower price poor granddaughter was out the Elmo I got the negative feedback nobody's happy I showed eBay everything they still would not take the negative feedback off even after I refunded everything.

[@alisasepe6098]

I think the feedback system is antiquated they should not be allowed to leave negative feedback on a seller that works the issues out it’s just vindictive

[@ThisIsHarderThanIThought]

ebay for business on facebook is the place to go when any issues comes up...they have helped me close atleast two cases and sided with me the day after sending them a messege thru facebook....get the fastest and better results thru their messeging.

[@amandabrown340]

Is there a way to get someone to leave feedback? I have sold 1 thing on ebay and they received it almost 3 weeks ago but never left feedback.

[@commonwealthflipper]

You can send them a message and ask. Most people don't leave feedback.

[@amandabrown340]

@@commonwealthflipper good to know. Anytime I have purchased from eBay I have always been sure to leave feedback as a courtesy. I plan to sell more in the future once I get my store up and running so I am not to worried about it.

[@jamesw.3491]

@@amandabrown340 DO NOT ask for feedback. You may end up getting neutral or negative feedback. Instead, leave a nice note in their package thanking them for the purchase, to contact you if there are any problems, and that you would appreciate their 5 star positive feedback. Get used to not getting feedback. I'm fortunate to get 10% of buyers to leave it.

[@amandabrown340]

@@jamesw.3491 I will for sure do this from now on. Honestly I would rather no feedback then negative or neutral, but they bought a brand new non electronic product so I dont think there would be any reason for negative or neutral.

[@citybrocante916]

As a part time seller I have noticed quite a few issues with shipping delays and panicked buyers. I recently had a buyer threaten me with a 1 Star review if I didn’t immediately locate their package that USPS showed delivered. I waited to respond so I could cool off because my gut reaction was not very lady like. The package showed up the following day. Blocked the buyer, what are your thoughts on blocking people?

[@darcieandreini925]

I love your shirt you have on....you look great in it. Tell you wife I said so. 🤗

[@crack3148]

I hate when people ask me to leave feedback

[@azeridave]

Kevin, I am a long time buyer on ebay and have been selling for the past few years now. For myself, I usually don't buy from a seller that has over 2 negatives within a short time. If the seller has many neutrals and negatives, I tend to stay away UNLESS the item is something I really, really want.

[@agood100]

Kevin, can you explain where on eBay for Business on Facebook is and how to get feedback removed? I am on the page, but I only see where I can send them a message. (Thanks for the Eneman recently, as well!) Much appreciated!

[@commonwealthflipper]

Thats how you do it. Send them a message with you email attatched to ebay and the item number etc.

[@email-id4mf]

I have found if I send my user name, email address and zip code along with the transaction number, I get resolution much quicker alleviating a lot of back and forth through messenger.

[@ThisIsHarderThanIThought]

@@email-id4mf >>> yes, sending that info with your first msg makes things go alot quicker...or else they will respond with...please give us your name, email, and zip code the account is under...but even with that, result is still quick

[@pickinboogers4u]

Hey Kevin how do you leave a comment under the negative feedback you receive? There doesn't seem to be an option to do so anymore. I received my 1st negative FB on eBay in years from a customer who refused to return the item, threatened to leave neg FB if I do not refund them and eBay still refused to remove it and then to top it off the buyer has sent to emails stating that's what I get for not refunding them. eBay is starting to a lot like Amazon lately. Any info would be greatly appreciated be, thanks.

[@emabucur5009]

That’s feedback extortion. Call eBay, they’ll remove it.

[@carmenwagner153]

I agree..As soon as the buyer threatens to leave neg. Fb or else... it becomes feedback extortion. Ebay will remove the neg.

[@jacquescarmardo6318]

Do negative comments stay on or do they eventually drop off?

[@commonwealthflipper]

1 year.

[@vinyl1Earthlink]

Say, Kevin, looks like you've got a spammer in the comments. They're trying to hide by spamming in replies, not top comments.

[@rhino-6168]

Sell a few thousand items a year, always get a few a neg a year. I try and reach out, almost always they are low feedback/new members that dont even reply.

[@commonwealthflipper]

No doubt.

[@k0d3g3ar]

Please buy a gimble for your camera. The jittery nature is horrible.

[@dove5729]

Please help me out here, as soon as buyers pay, I give them positive feedback.I ship my sold items the same, or the next, then I contact the buyer and let them know, their order has been shipped, I well wrapped and pack the items, nothing has been damaged ever, but God, from 20 sales one leaves a feedback, it really borders me, what am I doing wrong? So far I have 60 feedback, and %100 positive, what can I do better? I use thank you stickers, and cards too! I am out of ideas. HELP PLEASE!

[@roadwarrier9446]

Only leave feedback after they leave feedback. Once something sells I pack and ship. No other contact to buyer.

[@darlenelangley5026]

Same here. If they leave positive feedback I leave positive feedback immediately. Otherwise I wait 31 days.

[@netherfield2000]

I really like eBay for business. I’ve gotten quick responses from them.

[@ThisIsHarderThanIThought]

get quicker results with them thru facebook messeging...they closed and sided with me on two cases...amazing service.

[@sweettstreasures7623]

I’ve had very ugly comments message to me but no negative feedback yet. I do take it personally. Some messages are uncalled for.

[@commonwealthflipper]

NO doubt.

[@drizzo4669]

I find it funny how you could ship out 1000 items with no problem but the 1 guy with no feedback is the guy that "didn't receive the item" even though USPS says he did. Hes the one guy who opened the box to find nothing was in it. Hes the guy who got the new in the box item and found it wasnt working. Gotta love Ebay.

[@brianklaus2468]

Ha, yeah guilty of taking it personally! My business EBay has 14,500 postitive feedback and I’ve been so tenacious about it that I’ve only had two negatives that weren’t reversed I even get upset at neutral

[@commonwealthflipper]

Ha. That's awesome. I just can't find the time or energy to get that upset I guess.

[@ThisIsHarderThanIThought]

i dont think ive bought from a seller that had no negative and no neutral feedbacks...negative/neutral feedbacks dont scare me from buying...its the feedback that is left for the seller and the feedback that the seller give to the buyers is what i take into consideration...and as long as the seller has atleast a 90% seller rating.

[@jpopaddict2]

What’s up with ebays new feedback I had someone leave negative feedback in a full paragraph 🤦‍♀️ they got pissed the envelope got destroyed (it got destroyed from the weather, probably got rained on or dropped in water) the item was in perfect condition but the FREE items I sent were destroyed! Spewing some shit about I wouldn’t refund them if the item got destroyed and I would blame them? Wtf putting words in my mouth. Making some fake scenario that didnt even happen just saying that if it happened I would blame them. I don’t even care about removing it, they sound like a fool. I called them nasty person, blocked them and told them I would warn others. 🤡

[@larrysadler433]

So far I have not had any negative feedback. I have been lucky enough to work with anyone that has had a problem. Yes I have had a few things go wrong...I sent the wrong item and sent the correct item plus let them keep the incorrect one. I have had several things arrive broken and gave a full refund. I have also had a couple that I think may have been scammers. One said something was missing out of the package and another after asking questions before buying complained about those same things after they were told about it. I ended up giving both a partial refund. I still made some money on both. The one that had the missing item even became a repeat buyer. I am just shy of 3400 feedback but should be more like 6000 since a lot of people don't leave feedback but it is what it is. I will say this....I do not like to sell electronics or glass. Not saying I won't, just don't like to. I have had way too many issues with electronics. So that one is all yours. Maybe I should sell you all my electronics. Haha

[@ThisIsHarderThanIThought]

ive sent atleast two items on different occassions to the wrong buyer LOL i let them keep the wrong item and they accepted i resend the right one...received good positive feedbacks for those two mistakes that i made.

[@picklikeapro6952]

I just saw those yesterday. People are idiots 🤣

[@timmsmiithgm557]

eBay's feedback is totally meaningless. For example: I bought some topaz from someone on eBay and after testing it, it proved to be quartz (Mohs hardness & specific gravity). This is one of those listings where the are multiple items available. I contacted the seller and told him about the quartz - he did nothing to the listing. He is still, knowingly, ripping people off by selling this stuff as the more expensive topaz. So, I posted negative feedback explaining this. The seller called eBay and simply asked to have my feedback removed. In my opinion, that makes eBay complicit in fraud. I don't think they care - they're getting their commission & that's all that matters to them.

[@vickieharryman1927]

Be the first

[@SealAdobo]

Whats the link to ebay for business on facebook?