How to fix Google Photos storage problem on your phone

[@neilmossey]

If this video helps, LEAVE A COMMENT below to say hi - I'd love to hear from you. You can also help me by clicking THUMBS UP or get to 10,000 subscribers with SUBSCRIBE here thanks! kzbin.info HOW MUCH KZbin PAYS ME EACH MONTH! kzbin.info/aero/PLtZM4-pHDwPmJWpaawaCNoi5noBz7TgT7

[@CINEMATICGAMINGPROFESSOR]

thanks for the helpful video 🤝

[@mjperfume1523]

Well Neil im in the same problem as before, bought a new phone and thought i had loadis of , finding out icloud says my storage id full, im not buying an storage. Cant believe ive filled the storage ul so fast, but its only 5g! Why doesnt Apple give more than 5? Its so u will be hooked to them Monthly! Its not going to happen, if i put some of my important mail in a folder, would that give me more room? Thanks

[@mausee1562]

Hi i just wanted to ask if this would reduce the quality of the photos and videos? As it's being compressed...

[@danarosu1192]

Very usefull information❤. After I ignored several months the email from google with “storage is full” mesage I descovered that all my photos have disapeared from my google account 😢😢😢. Can you please tell me if I can recover my photos?

[@mehadisyef356]

❤ xcellent 👌 simply xcellent 👌!

[@NancyAnstey]

OMG you saved my phone from flying out of the nearest window! I was sooooo frustrated. I had missed a dozen important emails. We all pay enough for the purchase and use of our cell phones, the last thing we need or want to do is send freaking Google more money. Thank you for the help!

[@louielarrie6916]

I'm 18 and noone has ever taught me the importance or how to manage my Gmail, Google photos etc. Only recently have I noticed how much this affected me as I nearly missed a scholarship offer from a uni sent through Gmail as my storage was full. Words can't express how happy I am when I came across this account. THANK YOUUUUUUUUUUU

[@neilmossey]

That's is a really kind message. Thanks so much for taking the time to leave this comment and good luck with your storage.

[@salmacharkaoui5108]

Same situation 😹🤦🏻‍♀️ I'm really grateful for this glamorous idea 🙏 thank you very much that was really helpful .

[@SerjAvakian]

@@neilmosseythank you for the video. But! I delete and delete and don’t upload anything, I free the space from 3-4 gigs but after 10 mins it’s full again

[@IzzyNChrist]

I'm not being a troll I promise. The correct word is *taught in "no one has ever taught me..."

[@a.meeeezy9576]

Welcome.to.the club brother... I'm but a paltry 16 but this information has eluded me my entire life. With knowledge and a positive mindset we can bridge this gap!!!

[@DumileIveneNdlela]

I can't explain the relief and happiness my dad has right now. He was missing out on one of his important meetings but what do you know, Neil Mossey shows up with a magic wand and warms up the house. I am grateful for you well detailed and easy steps videos.

[@rovingcanuck]

EXACTLY what I was looking for, and better yet, with the best explanation and details that I could find. Excellent work, sir!

[@neilmossey]

Thanks for the kind comment RovingCanuck, I appreciate it. Good luck with your storage!

[@michaeljebb9537]

I’ve been hunting for this for ages! You’re a life saver, they don’t half hide that reduce photos setting don’t they 😒. Thanks you for your help 🙂

[@MaryWeaver-r5u]

Thank you so much. This was something that no one teaches you until you have to look up help for any issues.

[@neilmossey]

Thanks for the kind comment Mary - I appreciate it!

[@omukazi100]

Simple, straight to the point and clear. Thank you

[@neilmossey]

Thanks for the kind comment @omukazi100 - good luck with your Google storage!

[@truthmatters7805]

Just reduced all photos and videos again and freed up tons of storage!!!! I had no idea!!! Thank you!! Amazing!!!!!❤❤❤❤

[@neilmossey]

Thanks, good luck with your storage

[@feliciajohnson5025]

I watched this video and tried your recovery storage last up and currently waiting because it says it might take several hours lol I have a feeling it’s gonna work though. Terrific job mate.

[@tinaamariee]

Thank you so much for the steps! My husband has been receiving these error messages recently and this video helped us reduce the storage.

[@tinajefferies5682]

Absolutely brilliant. This hack is amazing. I was getting messages saying I was near capacity. Will now use calendar reminder every couple of months to remove the screenshots, blurred photos and others I don’t want, to keep my storage under control. Setting up a specific Google account just for photos is genius.

[@johnbarnes9183]

HI Neil You explained this so well I paused at each step and it all happened wonderfully I got to 98% and got the sales pitch from Google Now down to 38% all photos on external hard drive Thank you again ---I was banging my head on the wall of what to do Other sites explain it SOOO FAST --Dont know why they bother Cheers John

[@harrydeshmukh1]

Hello this is Harshal from India. Tried this and got the results as desired. Thank you so much for this idea and to reduce the stress of storage. U made life a little easy. GOD bless you always.

[@neilmossey]

Thanks for the very kind message, really pleased that this might help Harshal!

[@sladanac4003]

I just came across your channel. Thanks so much for your clear step by step explanation. Now I don't have to erase any photos and videos, and on top of that I save time. 🙂

[@neilmossey]

Thanks for taking the time to leave such a kind comment Sladana, I really appreciate it!

[@nanthyj]

HUGE! Thank you. Was looking for the "Recover Storage" option in my browser on desktop... who knew I had to use a *mobile browser* for it to appear. Thanks!!

[@neilmossey]

Thanks for the kind message - it's so true. Glad this might help and thanks again.

[@mausee1562]

​@@neilmosseyHi i just wanted to ask if this would reduce the quality of the photos and videos? As it's being compressed...

[@neilmossey]

@@mausee1562 I'm not noticing a difference, but I always back up my photos and videos to a hard drive/memory stick for safety

[@carriehaile5261]

Omg this helped so much thank you so much! I’m so mixed up why I even have google storage? Is it because I have a gmail? I have iCloud.. the only reason I did this is because I could not receive emails!! If I delete a pic out of my Google pictures it deletes out of the pics on my phone to 🤔. Does it stay in my iCloud ? I’m still confused lol

[@neilmossey]

Yes it is really confusing. Hope you're able to turn off backup. And also there's a setting in settings so that if you delete something from Google Photos it doesn't delete it from your phone. Thanks for the kind comment.

[@gandrihill3134]

Hi Neil, thanks for this video, it's exactly what I have been looking for. I have one question though. If I compress the size of the photo's in google photo's, does it not impact the original photo that is on my phone? Since, if I delete a photo from google photos, it also deletes the original from my phone... Hope you can help, thanks again :)

[@carolprescott2363]

Great video Neil, so straight forward & easy to follow, thanks for getting on step by step & NOT asking things like 'hey guys how you doing today & rubbish like that'!! Keep up the good work - much appreciated.

[@VictorAnkayLasLoconas]

It needs several hours to compress , but the process has started:) Thank you!!!!!

[@BethBriceno]

Thank you so much for this video, Neil! I already pay for the iCloud and refuse to pay for more storage!! Your clear instructions were so helpful!!

[@neilmossey]

Thanks for the very kind comment Beth... I've had comments from people who have paid the subscription and then hit the next tier at 100GB... it never ends! Good luck with your storage.

[@truthmatters7805]

​@@neilmosseyWOW!!!!! You saved me 3 times!!!!! Your videos are so easy the way you simply walk us through! That blue button I had no clue!!! Thank you!

[@fatenhsayyan660]

I followed your steps and now I am waiting to see how it will work. Hopefully I can get my photos back since I can not find them in my gallery. Thank you

[@neilmossey]

Hi, thanks for your kind comment and sorry to hear that you can't find your photos. Is your Google Photos signed into the correct Google account? I'm not sure this is the same problem, but Google once moved all my photos to a completely different account without me realising because I had opened a different google account on a different app. I'm sure you've tried this but it might be worth checking the Google photos Trash/Bin folder. Also if you go to takeout.google.com you can download all photos and videos that Google has stored on your account (if you go there logged into the correct account). Hope you manage to find your photos.

[@AkhiiAkhill]

Almost 6 months im struggling this problem i clear my google account , i delete my files omg . Atlast i see your video . Thank you so much for your information 🙏

[@truthmatters7805]

I keep all of this on my phone and whenever I need to use it I use it it's wonderful thank you for all the information keep it up!!!!❤️❤️❤️❤️

[@Jan2010new]

Thanks so much! Finally some tech advice that works! I did find that in order to change the Google Photos backup account on Apple devices (phone & tablet), I had to uninstall the app and then reinstall under the new photos account. Thanks again! Recover storage only got me 4 GB back, but it was enough for me to get everything Google back working again so I could set up another account. It'd be nice to have an older Pixel that "can back up photos & videos in Storage saver quality at no charge" in Google Photos. That'd help a lot.

[@neilmossey]

Ohhh... uninstalling the app is a great idea. Really glad something here might help.

[@justathot5173]

Thank you, Neil! You calmly and simply explained why and how I needed to fix the sudden lack of storage. I knew nothing about this storage issue before Google sent warning notes to attempt to terrify me into buying more storage. I knew there must be a better solution. Thumbs Up! Subscribed! Telling everyone about you!

[@rowanjames9026]

Super useful video. Thank you. I think when in chrome, they have changed 'storage' to 'manage storage ' which is higher up. Above the normal list.

[@senecaharrison1018]

A bulk of my storage says device backup. How do I decrease that? You are great!!

[@Acefigureflex]

Thankyou so much for the simple tips to sort my storage. I was so panicked as ive never had this problem. Got yourself a new subscriber thats for sure

[@barbarabailey9274]

It's a year later that l found you..thankyou your vidio it helped me regain my storage for my photos back..😊

[@abdilahiahmed686]

Thank you very much! I appreciate your technique it really worked. After two months of not being able to send or receive emails on my Gmail account, everything is finally resolved and you deserve to subscribe to your channel.

[@mason_branstrator]

this was super helpful thank you so much!!!

[@neilmossey]

Thanks for the kind comment Mason - and you're so close to 1000 subs! Your channel is awesome.

[@asaffblack03]

So I watched your full video and followed step by step. Although I did delete some photos and videos I wasn't using obviously, did that before watching your video. So I did the final step of compressing my files let's see how it goes. I'll update Update: Thank you Neil. It worked. I now have 1,5GB of space now. And it only took a few minutes. I Previously had 9 9GB of used space and it has been reduced. You saved me Thank you mate

[@neilmossey]

Phew - really pleased to hear this and really appreciate you taking the time to leave this kind message It's getting the account locked that's really harsh - nice one!!!

[@Maxamed_Quubbe]

Hi Neil. thanks alot. This video saved me. i was so stressed by the constant warning sign from gmail. Not only did i give you thumbs up but i also subscribed your channel. thanks once again.

[@neilmossey]

Thanks for the kind message Mohamed, really pleased it got your account working again. Really appreciate your comment.

[@feltjoker7543]

Once I share the two accounts, can I delete all the photos from the original account because they will now be saved on the new account taking up no storage? hope im understanding this right, thanks neil!

[@dvalosaubisemilosa]

IT WORKED! 3 GB down! not only that, but I also wrote to them asking why my storage is not updating and they additionally took 2 GB down. It apparently was not synching properly... ALLEGEDLY

[@neilmossey]

Thanks for the kind comment - really pleased this might help. I've found the local cache takes time to catch up to the reality of the reduction. ie the reduction happens successfully but it takes time for that to be reported back to us. I've found logging in on another device or browser shows the more up to date figure. Thanks again.

[@panos4964]

That video is such a relief. I'm so lucky to find you on this app. One question though. It seems that my "Phone Photos Gallery" and "Google Photos" are somehow linked and when I delete something from Google Photos it gets deleted from the Phone gallery and vice versa. While I can't find a solution to that problem, I wonder: Will the quality compression of my Google Photos have effect on my phone gallery too? Thanks a lot!

[@DoYouWantaHug-y3k]

Thanks for ur video. Helps understanding google. But how can I delete photos in the cloud without deleting them also on the phone? Do I have to disconnect the google account with the cloud firstly or how do I realize this?

[@Bell.-]

Wow, Google is so scummy with this. Some people may say that the solution is there if you look for it, but these steps are not easy to find at all. Seriously money hungry. I appreciate you so much! Sincerely, thank you

[@ЕренОгнянов]

guys i want to use the last tip about compressing all photos, but i fear that the quality change will be to drastic and that all the beautiful photos will be ruined. am i wrong?

[@sanjaybagave3911]

Hello Neil. thanks a lot. This video saved me. I was so stressed by the constant warning sign from Gmail. Not only did I give you thumb's up but I also subscribed you'r channel and will share this video to friends. thanks once again.😃

[@stanlee5402]

Thanks very much for the clear and concise description of what I need to do to reduce my Google storage... It took a couple of hours to compress the files as you indicated...my storage usage reduced from 95 to 48 percent... Next I will add the extra account for my photos and videos. Many thanks

[@Rubyred66]

Hi Neil i must compliment you...have watched many "how to" vids but nòt as "clear" as yours thnx a bunch. May i pose some questions to you please? My photo galery is constantly full...can i delete them after they'd been saved on my google photos? And how do i know all my gallery photos have all been saved before i delete them?

[@neilmossey]

Hi Marion Thanks for the kind comment and question. You can in theory delete the photos on your phone after they have been saved on your Google photos, but the danger is that your Google Photos can then become full and Google offer to charge money to look after them. The best way for me to save the photos is to transfer them to a memory stick, or hard drive for safety maybe using a laptop or computer. The best way to check if your Gallery photos have been saved to Google photos is to check the google photos site either on your phone or laptop or tablet browser. Go to: photos.google.com Click on the top right hand corner to make sure you are signed in to google photos. I hope this helps

[@spandangarg3780]

Great tutorial - but before watching this video, I had already clicked on Free Up Space option. Now those photos must have got deleted from my phone? Any way to undo it?

[@neilmossey]

Hi thanks for the kind comment and so sorry to hear this. There are some things you can try - and obviously try them quickly Go into google photos, either on the app, or better (because it's easier to see) on a desktop browser. Go into the recycle bin/bin/trash folder Google photos keeps things there, if they were deleted there - for 30 days. Fingers crossed they are there. There's also an archive folder in Google photos - it's on the left hand side bar - the 'clean up' may have only put the folder and pictures in there. You can restore from Archive folder. Other options: Go to takeout.google.com while logged into your account - quickly - and this is where you can download everything Google has stored on the account. The pictures and folder may still be there I have a video walkthrough here: kzbin.info/www/bejne/b524Xp2cibCZa9U Hope something here helps and thanks again - good luck!

[@AndrewBrindley-x6d]

Hello Neil i like your videos please can you help me i have followed your video on freeing up space on google photos i have set my phone quite often to compressing and left ir for above 12 hr but it does not free space up am i doing something wrong please could you advise me please thank you

[@randygentry6746]

Hey neil, thx for this. A while back i followed your instructions and am backing up the smaller size photos. It's been working well but now after making no changes, its sating its backing up 38k of photos like it's never backed up before. Help! It looked as though it was going great for months and months, only backing up the newest pics ive taken.

[@hollycoffey5982]

Thanks for this video. I have a question and thought maybe you might be able to help. I do have a Google photos account and have uploaded all of my photos from my phone, or I thought I did until I noticed that the amount of photos on my phone is almost double the size of the photos that Google photos is showing. Why is Google Photos not backing up ALL of my photos / videos? Appreciate any suggestions.

[@kendrikkungo1425]

Thank you for the tips! I almost spend my money on buying storage from Google and this reaallyy save up my wallet

[@tash17kids]

Thanks for sharing this info. I wanted to ask about saving photos in original size on a hard drive. Can they be added/uploaded to a laptop that doesn't have g photos on it or can only use hardrive, plus I'm guessing these pics need to be uploaded to HDrive/Ltop before you shrink to storage saver size.........and can U up/ld pics to HD/LT and still have them on ur mobile (shrunk after uploading? I have two google accounts n thought I could use both to free up storage coz the photos taken using one G acc doesn't get added to the other which I kinda thought meant there were two G photos apps W 2 storage spaces, but I don't know how to transfer pics over, the few crappy phones Ive got don't have all my backed up pics in the g photos apps but chunks of months are missing in both phones but google has saved the same pics that are in my pHs gallery app as well. G Lens got removed on all phones, I can't use Gmail, other apps or share iNFO/send items to apps, email, drive etc so I'm too nervous I'll lose my photos again as somehow 45k backed up G photos since 2005 disappeared twice and I still don't have all my saved screenshots, videos, animations and many months kapoofed . Sorry that was a long winded headache .. but I thought it might be helpful to explain as my last suggestion from someone was to do a factory reset which freaked me out knowing I'd lose Iit all. Thanks for not visually rushing through the steps to take and saying clearly what to do.

[@neilmossey]

Hi Tash Thanks for the kind question. Hope I'm understanding it correctly. The photos on your phone are original size. The shrinking is just something that happens within Google Photos in the cloud. So when you backup your phone to a harddrive or laptop (or, ideally, both), you're just copying the original size photo files to a folder on the hard drive. Also to complicate things slightly, there are different folders on the phone (if it's andoid) for the screenshots etc as well as the camera photos. If you do Partner sharing you can backup the photos to whatever account you share to, and use that as your photos account. You can also download all the photos/videos on Google Photos to your hard drive by using Takeout.Google.com I'm not sure I've understood your question properly but hope something here might help. thanks again and good luck with your google storage.

[@ngwarhperpetuatuncha3777]

Wow! Wow! Wow! all I can say is thank you. I would recommend your video to all my contacts.🎉🎉🎉

[@pamarena3480]

Hi Neil....I don't have an option that says review & delete?

[@mudkipfan2420]

If my phone have more than google photo storage can handle even after reducing the size, I want to backup the other half of the photos via another mail, can another account / mail be added to my gphotos account ? And how to backup only the second half automatically ? (Because first half already backup up on the first account that has been compressed)

[@JoelSmith-cf1cz]

Great video. I've had my phone compressing the photos for nearly 15 hours. No indication of how long it lacks to complete this action. Is this a normal amount of time using high speed internet? Is the phone supposed to stay turned on while doing this or is standby ok. Thank you.

[@yogUrtch.]

Will selecting the 'Recover storage' also compress my videos and photos in gallery? the originals

[@trovador1]

do you know how to compress photos that have been uploaded to Google Photos and thus taking space of google drive quota? thanks!

[@omaradamu8979]

Thank you so much, really appreciate your valuable help. 😊😊

[@ilincaionita3132]

Thank you so much! I went from 15 GB to 4 GB. I had this issue after i had accidentally backed up all of my photos and videos.

[@ksgamingtv5088]

Thank you. I wonder why even after having my own phone's internal storage, my photos are counted in google storage which in turn blackmails me with several ways? Wow!

[@auntie3333]

Hi Neil, I am using a Samsung S22 Ultra (Android). A month ago I saved a ton of photos from google photos to my laptop drive and removed them from my google photos. Later the photos seem to have synced again from my phone to google photos so my google storage is full again. How can I remove photos from google photos to make more space but still sync my phone google photos for back up purposes? Thank you.

[@neilmossey]

Hi Auntie3333 - Thanks for the kind question, this is so frustrating. I think what's happening is that the photos are still on your phone, so the phone might be synching the pictures to the Google Photos. Thankfully, you have them backed up to your laptop drive, so in theory if you delete them on your phone, they should not resync with google Photos. If it were me, I would open the samsung 'Gallery' app - this accesses the photos without using Google Photos. Select the photos you want to delete by long-pressing them and click delete. This is really cumbersome though. Another way - the way I use - is to plug the phone into your laptop - which sounds as if you might have done already to download the photos. Open up the photos folder on the phone and select and delete them. It will be easier to select many photos and videos at the same time to delete. Alternatively, if it helps... There is an option in the Google photos app which you can turn on or off where if you delete the photo from the phone, it also deletes it from Google Photos library. In your Google Photos app on your phone, Click on your avatar on the top right hand corner Scroll down to photos settings and click on it Scroll down to "SD card access" and click on it Follow the instructions You're so close to resolving this - good luck!

[@jerecel.8675]

This was so very helpful. Had to do a bit of adjusting to fit the app update but everything was manageable. Thank you!

[@PembrokeWelshCorgis]

The question I'm needing answered, is I want to delete all of my google photos from the browser, but not my phone, is it safe to do this when sync/backup is turned off, and after I'm done deleting my photos on google through the browser, do I turn the sync/backup on, will it clear everything anyway? I know this sounds like a dumb question I already know the answer to, thank you for the verification.

[@FaithfulFitMeals]

All these tips definitely helped. Thanks King

[@thebossman60]

Hi Neil, you are the only one I trust. My question is how do i download my Google Photos and an external hard drive? if you have already done a video on this please let me know. Thank you in advance!

[@neilmossey]

Hi TheBossMan - thanks for the question: I have done a video on downloading, using a tool Google provide called Google Takeout kzbin.info/www/bejne/b524Xp2cibCZa9U This method is great for downloading everything in one go BUT it does remove all the hidden metadata from each photo: so the ISO, shutter speed, camera used etc etc etc. If you don't use these then this is best. Takeout does provide those details, but as separate files. If this isn't suitable, then the other way is to select all of your photos into one album on Google photos, then download the album. The downside to this is that it might take a bit of work putting everything into one album. Or you could manually select all photos for downloads, which also takes a bit of time. Hope this helps - good luck with the backing up!

[@thebossman60]

@@neilmossey thank you Neil!

[@thebossman60]

@@neilmossey is the date stamp considered Metadata? That all I care about.

[@hawaiicampers1]

When I go to backup I don’t have the sync option like you do

[@花-y8u]

This was super helpful. Thank you, Neil!

[@neilmossey]

Thanks for the kind message @花-y8u

[@SSS-1292]

I just found your video and follow your steps to see what happens in next few hours. I will update you guys

[@nigelphillips1385]

Thanks Neil for passing on this knowledge. Worked a treat again thanks very much

[@CindyG-582]

Wow! Thank you so much!! This is so exactly what I needed!!😊🎉

[@shivr2433]

I wonder wether your videos are old. I don't see storage options.

[@rjsarner]

Hi Neil! Thank you for this information. I am a visual artist with a lot of process videos and photographs recorded daily. Wondering though, if I compress the files in that last step, will the image itself be less quality if I needed to use it later for printing or producing a small movie/tiktok? Just concerned about quality of the compressed images. Thank you again for your time, you are helping me SO much.

[@neilmossey]

Hi Robin -thanks for the kind comment and question. Not sure this answers them but here are some thoughts: - I've naturally backed up all my original files from the phone to my hard drive/computer/memory stick for safety. Thinking if I need to ever blow these up to big photo print size I'll at least have the original size files. I've never done this and always do 4x6 prints from Google Photos, but completely understand the concern - You probably know this but if you compress your photos on Google Photos, it doesn't alter the original photo and video files which reside on your phone. - I find the Google Photos search function way to useful! So I use Google Photos for searching, and can then locate that file on my backup drive if needed. (I've never needed to do this though...) - I've seen a few times that when Google offers the paid subscription it offers to reinstate the Original size files, so they do seem to exist somewhere but I wouldn't rely on this... - Takeout.google.com allows you to download everything Google holds, all the photos and videos: I'm not sure if these are Original Size, might be worth doing a test? - The Partner Sharing works like a dream for me, and the shared photos say they are at Original Quality, even though the shared-from-photo was at Storage Saver quality... I'm not sure if this is the true original, but they don't take up any storage quota in the saved account... Hope something here helps. BTW Your channel is awesome! Thanks again

[@christineloo6725]

With the backup turn off to the google photo, can I still go to storage and reduce all the photos and videos to storage saver size? How small are the size of the photo and videos after reducing to storage saver size? Will I still be able to see them clearly?

[@christineloo6725]

What will happen to the the quality of the videos and photos after reducing their sizes in stage 5 down to the storage saver size? Are they still clear to look at?

[@marcosensi730]

My man, this is truly helpful

[@nnemoyer]

I missed the link, how do I create a Google video storage account? Did I understand this correctly

[@misstb4003]

In the US on Apple 🍎 and I’m only seeing back up and I only have the option to turn backup on or off .🤦🏽‍♀️no option to upload storage either 😢

[@cbaines97]

Great video Neil. That was really helpful. One question. To create a new account for my photos, do I need to create one from scratch with a new password? In your video it looks like you created a photo account using your existing password.

[@neilmossey]

Thanks for the kind comment and question Charles. I created a new account from scratch... once you sign in I think the Google Photos app 'remembers' so it's easy to flick between the two by clicking on the avatar picture in the top right hand corner: that brings up a mini menu of recent accounts for you to choose from. Hope this helps - I'm sure you dont need or want to watch another video, but I experimented with the Partner Sharing in a way to not take up space here: kzbin.info/www/bejne/npuwdJalmZugea8 Good luck with your storage!

[@kalpeshchaudhary8406]

Excellent Neil It's very helpful. Thank you very much

[@mjperfume1523]

Neil i have a problem nit with storage, but my screen keeps going black my screen is set up for 30 sec. i dont get time to do anything b4 yhe gd screen goes black, im so frustrated

[@neilmossey]

So sorry to hear this -- Which phone is it? Do you think its just the display timing out and going to sleep? If it's the same phone as mine (a Samsung Galaxy) Are you able to go into Settings - Display - Screen timeout Or Settings - Lock Screen - Secure Lock settings to check the settings? Hope this helps!

[@mjperfume1523]

@@neilmossey its an iphone 11

[@mjperfume1523]

@@neilmossey i cant move the place that says screen display, its locked in at 30 sec

[@mjperfume1523]

@@neilmossey i dont know, i dont get enough time to check that out

[@mjperfume1523]

@@neilmossey not sure bc i dont have enough time to sqee what hapoen

[@MandyDeLeo]

So helpful, thank you!

[@neilmossey]

Thanks for the kind comment Mandy!

[@Tlato.]

can you delete the photos after you've backed photos on second account>?

[@gunjanbhardwaj5825]

Thanks Neil. This was extremely helpful... You saved us from Google's fraud..

[@janwhite6742]

Neil, I have done exactly what you, say in your video. I did the Sharing and it says, I'm all set! But yet I still get Warning notices, I'm running out of room as far as storage! HELP PLEASE.

[@shashankbhootra132]

It seems that Google has changed the options for the first option you explained where you can change the backup to compressed file size.

[@YamitYaeish]

For me it was one time when Google Photos ran out of storage and i had some unbacked up photos, and when I clicked on Recover storage I noticed that some photos were completely deleted from my phone... I wonder what to do in this situation

[@oskartedyjono5836]

hi - I'd love to hear from you. I tried to convert my existing photos & video to storage saver but it doesn't work, so I want to delete all of it first from my other google account and let it re back up again. Do you have the video that can show me the way to delete all of it once and for all? Thanks

[@neilmossey]

Hi thanks for the kind question. There doesn't seem to be an easy way to 'delete all' that I've found - beyond, either going into the 'largest items' and deleting from there, or going through photos and ticking the days to delete the whole day, day by day. The way I make it work now is to use a single account for 'photos' and I partner shared between the 2 accounts. This saves all my 'main' account photos to the 'photos' account, and not take up storage quota in the saved account. I turn on auto save and when I delete from the 'main' account to bring it under quota, they remain in the 'photos' account at original quality,. I have a video that explains it better, but I think it has saved in the other direction as well, so that the pictures that were in the 'photos' account are shared back to the original 'main' account, at original quality (even though they were on saver quality) and not take up quota space. kzbin.info/www/bejne/a3jCf2d3o7GAn68 Sorry I cant be of more help with the deleting, but hope something here might help

[@oskartedyjono5836]

Thank you very much for your advice. But do you know why I can't compress although I have been waiting for the whole day?

[@jocelyn_not_good8776]

Hi i have a question if i make the videos and the photos smaller and i dont like it can i Change it back to the Original size?

[@neilmossey]

That's a great question Jocelyn. I would download all the original size photos first for safety, either directly from the phone, or by downloading them from Google using their takeout.google.com - OR "Export your data" in "Settings" in Google Photos on desktop. Google says once you compress them, you can't undo this process, but I've seen messages offering to convert them back to original size both on desktop google photos and in the app (along with an ad to pay for the Google One storage). So the short official answer is no, you can't. But I have totally seen Google offer to restore the pictures to Original size. But I wouldn't trust this and would keep a local backup somewhere else, if it were me. Hope this answer isn't too vague or helps, and good luck with your storage!

[@jocelyn_not_good8776]

Thank you

[@cristinaspear9388]

Hi sorry if this was asked. Im realizing that iCloud doesn’t help with storage if phone doesn’t have space. And once you delete a photo from your phone it’s not saved in iCloud Google photo isn’t the same concept is it? I can delete my photos from my phone and just go to google photos When I need to look up a clients photo from years ago? This is what I’m hoping to do.

[@Getebiikwe79]

If we have an iphone, do we just close out the Safari window & it will still compress? I've tried it on my MacBook, with no luck. We have to have 7 hours of battery to complete this, correct?

[@heatherhiggins6110]

Brilliant, thank you. I'm not a back end computer whizz so will have to save this and follow it step by step. I'm one of those wally's who bought some storage 🙈😅

[@nellyalakiri2853]

Hi neil. Tried your solution. Thank you so much for this.

[@LebasiH]

Yeah that option doesn't exist anymore. If anyone wants to just change the photos on your phone to storage saver more, the thing I did was copy my photos to my SD card, delete the photos in my albums on my internal storage and then backup the photos on my SD card while in storage saver mode. It doesn't do all of them but I cut down the 2 gb of photos from my phone to like 200 mb

[@haroldsouthard9693]

Thank you so much. Got my email back and saved me a monthly fee. You’re awesome!👍

[@emmathorold1414]

Hi Neil. Great video. Thank you. I've followed the steps and it's backed up all the photos & videos and now saying that this account is nearly full too. If I was to set up another one and click on back up, is it going to then back up all the same photos again? How do I get it to just do photos going forward if its already saved the others. Sorry for the long comment. Just trying to figure it all out 🙂

[@neilmossey]

Hi Emma Sorry for the confusion - If it were me, I would backup the photos on my phone to my computer, or hard drive or memory stick and then delete them off my phone. If only to free up storage space on my phone! Then I would backup and sync any photos from then to the new account. I have also found a way to backup those new photos and videos by Partner sharing them to my original account, which doesn't take up any additional space on the original account and means I can search everything in one place and even delete things from my new account knowing that they will be saved in the original account. I try to explain it more in this video here: kzbin.info/www/bejne/npuwdJalmZugea8 Hope this helps and good luck with your storage!

[@manelabehairco9587]

HELP! when i go to google photo settings it just says "backup" not "backup and sync" so I am unable to move forward as you advise

[@neilmossey]

SO sorry to hear this and thanks for letting me know Mane. It's difficult to tell from here at what stage you're at in the process - that sounds really strange that it is offering backup but not sync. Forgive me, I can't imagine what is causing this. I thought that it might be because the account is still over its limit, but then it wouldn't be offering to backup. I'm so sorry I can't think of a fix at this stage. Is your account maybe a Google Workspace account rather than a personal account? Hope we can find a fix.

[@innibenn]

Thanks for the detailed tip and step by step guidance. it really helped me out

[@johnray2885]

Hi Neil, why is it that if click photo setting i can't see the Upload size in my phone? Please help, thank you

[@atjgraphics]

If I were to reduce the size of my photos and now I want to print one or two of them, would the quality be damaged?

[@emilydavis8886]

Question if I make a new account and back up photos there, will they still be on my original email or only the new email?

[@neilmossey]

Hi Emily Thanks for the kind question - hope I'm understanding it correctly. If you make a new account, I'm suggesting that you then log in to that on your phone to the new account, - and turn on backup - so that the phone will back up to the new account. You can then - if you like - set up 'partner sharing' so that the new account shares all photos and videos with the original account. These pictures don't take up any storage space in the original account, and you can save them there and search them, so everything is in one place. I've made a new video, in case it helps, showing how the partner sharing works. kzbin.info/www/bejne/npuwdJalmZugea8 Thanks again and hope this helps - I find it quite confusing so forgive me if anything here isn't clear.

[@billybasu3900]

Brilliant video.Thank you for your time and effort for sharing this.

[@neilmossey]

Thanks for the very kind comment Billy, good luck with your storage!

[@wonderwillows0955]

I downloaded google photos to free up space on my iCloud but then opted to buy more iCloud storage. Somehow my photos appeared on google photos though I don’t recall syncing my phone. I do not wish to use the app anymore and was wondering if there’s a way to delete my pics on google photos without losing them on my iPhone/iCloud gallery?