Nespresso Gran Lattissima - Descaling

[@jamesdcw6090]

TO ALL PEOPLE WITH DESCALING ISSUES: After the first rinse seqence, fill the water reservoir ALL THE WAY TO THE TOP...really fill it up untill the water almost overflows. Then start the 2nd rinse sequence. In my case, the caffe latte button lit up, not the flat white button. Thats fine...just press the caffe latte to initiate thr 2nd rinse. Let it run all the water out of the reservoir and the scaling should now be done. It is INFURIATING how poor the documentation still is to this day. This issue has beem around for YEARS and above tip has worked for me every time.

[@balazstoth4197]

We never had any issue with this machine. Now we did a descaling and we have the same issue as the previous comment. Once the the descaling program finished,we can't do and push any other button than restart the descaling. Our warranty is expired but this is very annoying as we just wanted to clean the machine. Now we can't use it

[@nespresso]

Hello, and thanks for reaching out. Could you identify your country, so we can help you?

[@balazstoth4197]

@nespresso I am Western Australia

[@nespresso]

Sorry to hear that you are experiencing this issue with your machine. Please reach out to us via our contact number 1800 623 033 and request a video chat with one of our coffee specialists. They will be able to see the issue and assist further with troubleshooting. ☕

[@PatriciaWard-su6gj]

We are in exactly the same situation- I have made several attempts to sort out the descale sensor issue- I have been in touch with the helpline ( in fairness they’re very supportive) and now it seems there’s a significant cost to send it for repair- totally frustrating…

[@elLeonardo7]

<a href="#" class="seekto" data-time="111">1:51</a> it doesnt shine - its blinking & the water tank is already empty - so it might be a wrong statement from you

[@JR-sn8cf]

The Flat white button doesn’t blink, but the Descaling alert light is on. Filled the tank as guided, so not sure what to do to get the machine to start descaling process

[@nespresso]

Hello. Thank you for reaching out. Please let us know where you are contacting us from, so we could further assist you.

[@LeandroWajswajnPereyra]

You need to insert the descaling pipe with the machine on.

[@surabhi11612]

Same problem! We did the descaling and now the machine won’t switch back to normal mode!

[@nespresso]

Hello. Thank you for reaching out. We are sorry to hear that. Please let us know where you are contacting us from, so we could further assist you

[@TheWattsSuperhero]

Ristretto button works on mine, NOT the Flat White 🇨🇭, thanks for video

[@martkoolen2383]

First put de machine in and after that put the crane in de hole (front)

[@Arnold637]

Thats the missing step!

[@AthenaAnthopoulos]

I wish I had never done this! I spent six hours yesterday and today I have spoken with three different representatives all of whom I was disconnected with. I tried two video calls that both diconnected. If I ever get this fixed, I wil do it the old fashioned way with white vinegar!

[@nespresso]

We're sorry to hear that there is an issue with your machine. Feel free to send us a private message on Facebook or Instagram, with your Nespresso account number, as well as the best phone number to reach you, and we would be happy to set up a call back with one of our machine experts.

[@Lechscheit]

I use White Vinegar All The Time - No Problems 😊

[@skinfairy8884]

After clicking the flat white button, there is no solution coming out. Im from the philippines, who should i be contacting for troubleshooting?

[@mehiarsalem2500]

Both "descaling" and "flat white" still blinking an hour later with the tank fully empty. The "flat white" button never stopped blinking!! What to do now???

[@nespresso]

Please let us know where you are contacting us from, so we could further assist you.

[@mehiarsalem2500]

@@nespresso I'm in Riyadh, Saudi Arabia

[@nespresso]

Hello Thank you for choosing Nespresso, please provide me with your mobile number to serve you better Have a good day.

[@crystallngg]

Mine never switched off even after hours It stayed on the descaling mode…

[@nespresso]

We're disappointed there are issues with your machine and we would be happy to assist you, Crystal. All machines come with at least a one-year warranty and a lifetime of troubleshooting assistance. Please contact us through our toll-free number, 800-562-1465.

[@romainb15]

same problem ! 😞

[@nespresso]

We're sorry to hear this, Romain. Please contact us through our toll-free number, 800-562-1465 for troubleshooting assistance.

[@Ine1958]

Same here.........horrible!!! Must be an issue that's known, because many people have the same problem.

[@tammysagar6404]

Same issue

[@allisonkleynhans1565]

Mine has the same problem but I descale twice then it’s perfect

[@feby8139]

We are having the same issue as everyone, done with the descaling, but the orange light just keeps on blinking. If everyone is having the same problem, why do we need to pay for repairs?

[@nespresso]

Hello, and thanks for reaching out. Could you identify your location, so the respective team can assist you?

[@minawimmer5534]

Hallo ! Was ist wenn das immer noch blinkt nach dem entkalken????

[@nespresso]

Hello. Thank you for reaching out. Please let us know where you are contacting us from, so we could further assist you.

[@fransdevries4085]

Nice standard reply, totally useless however. As if it varies from country to country how to solve an issue.

[@darylnadasen6457]

The second time around, my machine flashes at the cafe latte button.

[@nespresso]

Hello, and thanks for reaching out. Please identify your location, so the respective team can assist you.

[@dilarayaprak8342]

For me flat white is not working, only caffee latte button is shining

[@nespresso]

Dear Costumer, We would like to express our regret on behalf of the situation that has happened. We would like to ask you to share your contact information with us privately in order to help you. Best Regards

[@martkoolen2383]

Eerst dient men de machine aan te zetten ZONDER kraantje. Daarna plaatst men het kraantje en de EXPRESS-knop licht op!

[@francofaccenda5963]

Perde acqua

[@nespresso]

Hello. Please let us know where you are contacting us from, so we could further assist you.

[@shirinshayegan]

Descaling not doing the cycle I have to do manually 😮

[@shirinshayegan]

What if descaling blinking yellow light not scaling to clean mode ?