Nespresso Gran Lattissima - Descaling

[@IllusionaryHaze]

Anyone else coming back to this video every 3 months?

[@chanchan-fx3uy]

Was about to say the same thing

[@moniquejg6443]

yeap it's saved to my favs 😂

[@Gaga-ob1fn]

Affirmative

[@justforfunofficial5944]

Me😅😅😅

[@birnd]

it’s like an old friend

[@brkljac]

Make sure to turn on the machine BEFORE placing descaling pipe. Only AFTER this the flat white button will turn ON and you can start

[@kabamaru77]

Thanks man, you saved my sanity. You would expect this would be something they would clarify!

[@RubzRuby]

Thank you for sharing this!!! The most important comment in KZbin history 🥲

[@mattieoncarry88]

Yes! Omg thanks 👊🏼

[@andeelakram6319]

Omg pal you are a life saver I was gonna wait for the light to come on at some point to tell me to clean it. many thanks

[@LilaFabiCH]

Thanks bro..

[@ashole2424]

The cafe latte button illuminates for the rinse cycle on our machine...

[@wapster182]

Same for me! Seems to be normal?

[@ichiland8162]

I love your manual. I wondered why I didn't like my coffee anymore and after descaling I knew why. :D A small tip: after the descaling, the flat white button doesn't shine. It blinks. People get confused because of this.

[@codabruce7344]

I followed the instructions in the video and it worked. The trick is when the descaling solution cycle is finished, the button "shines" aka blinks. When that happens, it's time for the rinse cycle. You fill up the tank with clean water and hit the button. It will run through the whole tank of water then shuts itself off.

[@drjacky]

In the video, it doesn't blink though! Mine both the Espresso and the Orange light are blinking. Should I start the two rinse cycles? Update: I started the rinse cycle but after the first rinse, the orange button turned off and there is no second rinse cycle request!

[@TalWeissRocks]

After being stuck in descaling mode for a third cycle I spoke with customer service. They said the machine has a sensor to measure how much water flows through in the second half of the cycle (the clean water). If not enough water flow through, the machine will turn off, but it will remain stuck in the descaling mode. The solution is to run the descaling process, but in the second half, fill the water tank to the rim and mid-way through add another cup of water. It worked for me. Note: the first part of the cycle is very slow (an hour??). Obviously this is a bug - I hope this helps others.

[@rijay3338]

I tried your tips and do everything accordingly but my descaling signal still blinking helppp

[@nespresso]

A Machine Technician is happy to further assist via our toll-free number, 800-562-1465.

[@rijay3338]

Nespresso still descaling go on i will call tomorrow from Dubai uae

[@mr.dolphin4873]

rijay 333 did you find a solution?

[@rijay3338]

ABC DEF yesss i did i ended up follow the original instructions guidance from the phone with Nespresso customer service

[@SBF2025]

Every time I must descale I come back to this video 😂 after years I bought the coffee machine 🤭

[@jandriesprong1066]

This video instruction seems wrong at one point. After the descaling (with the descaling fluid) the video says: "the flat white button shines". This is not true, the flat white button BLINKS and the process stops. Very confusing!

[@snorreskistad7780]

Same with mine.

[@nachoarnal664]

The same... The worst is when finish the proces, discaling light continues on and blink and flat White is off. I can't touch more buttons because all is off

[@ciarakavanagh8225]

@@nachoarnal664 same with mine. Did you find a fix for this?

[@nachoarnal664]

@@ciarakavanagh8225 yes, I did the process again, using the cleaner again and it completed the cycle

[@gennarospano9236]

Do you know if using natural solutions is safe for the machine? I think to use vinegar instead of the descaling official liquid.

[@phillipag9117]

Stuck in descaling mode for hours tried all the resets help! New zealand

[@nespresso]

Hi there, we apologise for the inconvenience caused by the issue you are experiencing with your machine. To address this, we kindly request that you contact our customer support team via the toll-free number 0800 234 579. They are dedicated to assisting you further with machine troubleshooting and will be more than happy to provide the necessary guidance. ☕

[@beth22.]

Mine is the first time flat white button, but with clean water after descaling it is the caffe latte button 👌

[@martijnbos3222]

I have the same, but wont het out descalling...

[@melaniekhan8113]

This video shows the flat white button illuminating constant when the descaling process is complete. It doesn’t. It flashes. Wasted so much time waiting for it to stop flashing and turn constant, only to later find out from multiple attempts and contacting customer support that it doesn’t do this. The manual also wasn’t much help. It says the flat white button “shines” when descaling is finished. That’s quite vague...

[@nespresso]

We appreciate your feedback regarding the descaling instructions for the Gran Lattissima, Melanie. We will be sure to share with the appropriate department.

[@robk3119]

My machine is 4 weeks old. The descaling orange LED turned on. I just repeated the descaling process 4 times and the orange LED just won't stop flashing. I can't get the machine out of the descaling mode. No hard reset? Seriously? What are my options? Sending it back? This is my first and probably will be my last Delonghi.

[@MFrank1985]

@@robk3119 I'm having the exact same problem. Did you manage to fix it?

[@abhaykhurana1]

@@MFrank1985 i'm facing the same problem as well, anyone can guide on how to fix it?

[@filippobenini]

@@robk3119 I have the same problem, how did you fix it?

[@paulclayford9751]

I’m experiencing the same issue with this machine. After owning it for only 4 weeks - descaling light appears. How can a new machine require a descale after only 4 weeks of use ??? Now, I’m descaling - and unable to get it off the descaling / rinse mode ... so frustrating .. any advice welcome please. I’ve never had this problem in 7 years with my previous machine. Spent a fortune on this gran latisima .. and it sucks ... HELP !!!!!!

[@nespresso]

Sorry to hear about your dissapointment. Let us know where are you contacting us from so we could look into this for you?

[@paulclayford9751]

Nespresso - Cape Town, South Africa

[@TalWeissRocks]

The solution that worked for me, is to run the descaling process, but in the second half, fill the water tank to the rim and mid-way through add another cup of water.

[@Cris-ds5sv]

Hey! To anyone having the same issue: light "decalling" still on, or having the decalling notification just after a few weeks of use, make sure once you got your machine you set the water hardness level properly. One month after I got my Gran Lattissima, the decalling light blinked. I contacted Nespresso. It was because I was using very hard water (osmosis system tap). On the manual you have all the steps to set the water hardness level right (1, 2, 3 or 4). Choose level 1 and you'll see how the decalling light disappears. Use bottled water of very weak mineralization!!!! Hope this was helpful. Hola! A quien tenga el mismo problema: ya sea que la señal de descalificación siga encendida después de haber realizado el proceso, o bien que la máquina pida descalcificar con muy pocas semanas de uso, o de forma recurrente; asegurad que cuando se instaló la Gran Lattissima, se configuró el nivel de dureza del agua. Justo al mes de comprar mi Gran Lattissima, la señal de descalcificación se iluminó. El problema era que estaba usando un agua muy dura (de grifo de osmosis). En el manual de instrucciones, están todos los pasos para configurar el nivel de dureza del agua (1, 2, 3, 4), es muy sencillo. Configura la máquina en el nivel 1, el agua más blanda, y la señal se apagará. Debe usarse agua embotellada de mineralización muy débil. Espero que sea útil.

[@keithcattell3527]

We’ve had our marching since Feb 22 and the rescaling light has come on six or seven times. The two times I bought the liquid and descaled. Now I just run it without the expensive liquid and the machine seems to believe that it has been descaled. The light goes off and normal use can follow. Something wrong here.

[@betsiejoseph6376]

My descaling alert doesn’t blink orange. It’s on. The Longo, espresso and ristretto illuminates white while theflat

[@abrahamserbetsoglou4288]

I was also stuck in the vicious loop of descaling. There is NOT a reset button in this contraption. I read all the comments. This is a way out (after 6 hours of frustration): 1. While the machine is OFF, place the descaling tap. 2. Do the first step of descaling. 3. When the second step of rinsing is initialized, please, add EXTRA water when the level is reaching half way. Do that a couple of times. The rinsing needs A LOT OF WATER, so that the sensor can send the "end of descaling process" to the main program. It worked for me and now I'm enjoying my coffee😁

[@cindylopez1913]

You saved my day ☺️

[@bimmernavikoln1532]

Thanks for your advice! How much is in your case A LOT OF WATER? I run 6 liters through and unfortunately it doesn't finish the process. Frustrating.

[@BorntobeaFlorist]

Thank you for your advice as very helpful better then Nespresso video 👍

[@elwynpitt6611]

Thank you for your guidance. After 4 days of not being able to enjoy my machine, I followed your directions and I could enjoy a cup of descent coffee again.

[@carolinasantos1237]

bless you 🙏🏼

[@KillerJoeUK]

I am from the UK and I am stuck in descaling mode. Tried the "add more water to the rise cycle" method but nothing happened. Now when I insert the descaling pipe the white light flashes but when I press it it goes out and the descale light flashes faster...any help appreciated

[@nespresso]

Hi there, we're sorry to hear this. We recommend contacting our Technical Team directly on 0800 442 442 (UK) / 1800 812 660 (ROI), and then select option number 2. They are available between 8am-6pm Monday - Friday and between 9am-4pm on Saturdays, and they will be able to assist you further. Many thanks.

[@DrMohammedAlmannai]

للناس الي تحب تشرب كوفي في البيت؛ وتحب الكبتشينو ولديهم مثل هذي المكينة او ما شابهها؛ طبعا اذا كنت لا تستطيع شراء مادة التنظيف (سعرها مبالغ فيه كثيرا) انا استخدم الخل الابيض؛ الخطوات: ضع ٥٠٠ مل من الخل البيض في حاوية الماء الخلفية؛ وابداء بالضغط على زر الأخير في الزاوية اليمنى (زر الحليب) لتبدا عملية تنظيف الترسبات؛ بعد ان ينتهي؛ املئ خزان الماء وأبدأ التنظيف مكرر نفس العملية السابقة (بون خل ابيض)... بعد ان تنتهي..الان المكينة اصبحت جاهزة للعمل؛ بدون شراء مادة التنظيف الغالية.. بالهنا وطيب المذاق. لا تنسى تدعي لنا؛ الله يرحم والديك

[@lujainkahwaji5657]

هههه يعطيك العافية

[@m4freey]

I buy 4 months ago from abu dhabi mall branch , but the maching descaling light is still working and machine stop working , please what shall we do ؟

[@mohannadal-ghabban2424]

Me too

[@nespresso]

Hi Mahmoud, we are sorry to hear that. Please contact us @800NESPRESSO (800 637773776) and our technical team will be more than happy to help you.

[@m4freey]

@@nespresso hi dear you that i drop the machine 1 week before at abu dhabo mall branch and check with them today . They did not solve the issue or even hand over to technical team . Bad customer service . One more week without coffe , and will be the last

[@nespresso]

Hi Mahmoud, we are sorry to hear about your machine. Please call us at 800 NESPRESSO (637773776) for technical assistance.

[@m4freey]

@@nespresso 0566714604

[@percy19921018]

My machine has a problem recognizing the descaling pipe. After it's connected, the flat white button doesn't blink

[@nespresso]

Would you call us at 1-800-562-1465 when you are near the machine? We'll be happy to help.

[@percy19921018]

@@nespresso Hi, I am actually able to finish the process but now the descaling light still blinks after running through the max water tank. How do I get the machine back to normal?

[@nespresso]

Thanks for your reply. You can try running a mock descaling cycle using only water but no descaling fluid to prompt the descaling alert to turn off. If the issue persists, please call us at 1-800-562-1465 so we can have a Machine Specialist assist you.

[@percy19921018]

@@nespresso Ok, I called the number and they said they will give me a callback once they figured out themselves but no calls came back.

[@percy19921018]

Please ignore, I repeated the steps one more time and now it works.

[@AkilWari]

Handful of people have rewatched this video 784k times

[@brunopinto9001]

Why cant Nespresso just include this tutorial inside their app. Its such a pain in the ass to have to look for this every couple of months when i need to this.

[@ukmonk]

I had my machine for 4 weeks and the descale light comes on. I only use pure filtered water so there is no chance for scale to build up. Can you turn off the light does anyone know please?

[@nespresso]

Hi there, we are sorry to hear this. Please send us a PM with your full name, member number and primary address, and we will look into this for you. Many thanks.

[@ukmonk]

@@nespresso No need! I am just asking i use pure filtered water so no need to descale. correct?

[@nespresso]

Hi there, we still recommend descaling as this also helps to remove any coffee grounds and oils. Many thanks.

[@rogerbaynes]

After sending my machine back three times for repair, I finally discovered through a most helpful Nespresso advisor, that BEFORE you insert the descaling pipe, the machine must be totally OFF power. Once I followed this simple tip life was simple again. They should tell you this though.

[@brattex]

I found the completely opposite experience. I needed the machine ON before I inserted the descaling pipe ... Perhaps they've run an update on the interface.

[@brkljac]

Its the opposite for me as well, the machine must be ON before inserting descaling pipe…

[@mohamedazizbessrour4001]

The machine won't stop the descaling process. I refilled the tank 3 to 4. At the end, the machine shuts down completely. This is my second time descaling the machine and I had the same problem the same time. I was refilling the tank with water until it stopped. Is there any official solution from Nespresso to this very critical problem ?

[@nespresso]

HI, thanks for contacting us, could you please clarify the country you are contacting us from? This way we will be able to contact the appropriate department. Thanks in advance!

[@mohamedazizbessrour4001]

@@nespresso Quebec, Canada

[@nespresso]

Thank you for your reply, Mohamed. Be assured that we offer technical assistance. We kindly invite you to call our toll-free number 1.855.325.5781 to talk to a machine specialist. We thank you for your patience!

[@TalWeissRocks]

@@nespresso The solution that worked for me, is to run the descaling process, but in the second half, fill the water tank to the rim and mid-way through add another cup of water.

[@nivedharamesh8932]

I have lost the descaling pipe and couldn’t find the spare part anywhere. Is there any way to descale the machine without the pipe?? Any alternative??

[@nespresso]

Hello. Please let us know where you are contacting us from, so we could further assist you.

[@nivedharamesh8932]

@@nespresso i am from ireland Dublin. Tried to contact the support team but they said no spare part available and closed the chat.

[@nespresso]

Hi Nivedha, we are disappointed to hear this. If possible can you Private Message us via a social media platform like Facebook or Instagram, and provide us with your membership number, primary address and a further description of the problems you have faced. We can then access your account and assist you further in any way necessary. Many thanks.

[@SS-fd3ce]

I've had this same issue... I've descaled and now run the rinse over 7 times... the orange light is still flashing orange and not happy... I've spoken to customer service and they said maybe try leaving the machine off for a few hours and try again. My machine is 3 months old... Anyone have any idea how to fix this as Customer service says it'll take 6-8 weeks if I was to send it in for a checkup... Probably the worst customer service I've ever experienced!!

[@nespresso]

Hello, can you please tell us your country of living, so we could help you?

[@TalWeissRocks]

The solution that worked for me, is to run the descaling process, but in the second half, fill the water tank to the rim and mid-way through add another cup of water.

[@jiyoonlee4759]

Same thing happened to me after 2 months of use...

[@khurramjawaid]

descaling touch button still blinking how do get out from this option

[@nespresso]

Thank you for reaching out, Khurram. Which machine do you have, and have you descaled your machine?

[@jokeflokstra203]

I also had a new machine abouth 4 weeks and then the descaling light was blinking.. I don't like thats happend so fast :( Now i descaling the machine but the light of descaling is still blinking :(

[@nespresso]

A Machine Technician will gladly assist via the toll-free number, 800-562-1465.

[@Cris-ds5sv]

Hey! To anyone having the same issue: light "decalling" still on, or having the decalling notification just after a few weeks of use, make sure once you got your machine you set the water hardness level properly. One month after I got my Gran Lattissima, the decalling light blinked. I contacted Nespresso. It was because I was using very hard water (osmosis system tap). On the manual you have all the steps to set the water hardness level right (1, 2, 3 or 4). Choose level 1 and you'll see how the decalling light disappears. Use bottled water of very weak mineralization!!!! Hope this was helpful. Hola! A quien tenga el mismo problema: ya sea que la señal de descalificación siga encendida después de haber realizado el proceso, o bien que la máquina pida descalcificar con muy pocas semanas de uso, o de forma recurrente; asegurad que cuando se instaló la Gran Lattissima, se configuró el nivel de dureza del agua. Justo al mes de comprar mi Gran Lattissima, la señal de descalcificación se iluminó. El problema era que estaba usando un agua muy dura (de grifo de osmosis). En el manual de instrucciones, están todos los pasos para configurar el nivel de dureza del agua (1, 2, 3, 4), es muy sencillo. Configura la máquina en el nivel 1, el agua más blanda, y la señal se apagará. Debe usarse agua embotellada de mineralización muy débil. Espero que sea útil.

[@majidabdak]

Dears, When I am pressing Capopechino button, the machine is preparing flat white coffee... How can I resolve this issue ?? Plz assist me.

[@nespresso]

Hello, could you please indicate your country of living so we might better assist you?

[@majidabdak]

@@nespresso I am from Oman 🇴🇲.

[@majidabdak]

@@nespresso thanks in advance

[@nespresso]

Hi Majid, sorry to hear that. Kindly provide us with your phone number so that our team can contact you and assist to enjoy your coffee again.

[@nespresso]

Thank you Majid, our team will contact you to help you solve this issue.

[@mr.dolphin4873]

Can I stop the descaling process?

[@nespresso]

It is best to complete the full descaling cycle once you've started descaling. It takes about 20-25 minutes.

[@mr.dolphin4873]

Is the third time filling the water tank with water, and it doesn’t stop the descaling process. I would like to stop the process if I can.

[@nespresso]

Please call us at 1-800-562-1465 for machine assistance.

[@mmmmmm7937]

Please When I insert pipe descaling the button flat white it does not light?

[@nespresso]

We're sorry to hear this. Would you please call us at 1-800-562-1465 when you are near your machine? We'll be happy to assist.

[@hediehekhlasi2721]

I went through the same process twice and the light is still blinking. What should I do? This is so stupid!

[@paulclayford9751]

Hi Hedieh ... were you able to solve the problem ? I’m having the same issue with mine and need some advice ..

[@TalWeissRocks]

The solution that worked for me, is to run the descaling process, but in the second half, fill the water tank to the rim and mid-way through add another cup of water.

[@lostn65]

@@TalWeissRocks how do you know if you're in the first half or the second half?

[@mrsthesmsm]

Hi everyone! How often should i do this?

[@nespresso]

Hi there! We recommend descaling your machine every 2-3 months to avoid build up in the machine of scale, coffee grind and coffee oils. I hope this helps!

[@mr.dolphin4873]

Does flat white button stop when you should fill the water tank with fresh drinking water? Mine does that and I don’t know if it’s ok...

[@nespresso]

Thanks for your question. The machine will stop if it runs out of water, yes.

[@mr.dolphin4873]

Nespresso can I stop the descaling process?

[@jessica09251]

My machine’s just switched off in the first dascaling process. Is it fine? Or have I done something wrong?!

[@nespresso]

Hi Jess, If you have completed the descaling process, the machine should shut down. You can also watch the tutorial video here: bit.ly/3sH8zl6

[@yuenmanson9860]

After I tried descaling, it never return to normal mode, the descaling light keep blinking, please help!!

[@nespresso]

Hello! Sorry to hear about your disappointment. We would be happy to assist you as soon as possible if you shared your country of residence with us. Thanks in advance.

[@yuenmanson9860]

@@nespresso I live in Hong Kong, how can I reach the technical support?

[@solmazazizi4630]

I descaled my machine, but the descale light has not gone out. Why has this happened?

[@nespresso]

We're very disappointed to hear this! Please give us a call directly, 1-800-562-1465, and a machine expert will be happy to assist you.

[@ghostAndDarkness-o4n]

Anyone else tried other descaling solutions besides the nespresso one? My only issue with them is they only sell them with 2x satchets. Would've been nice to buy a 1L bottle and not have to worry about it for a while (I know it says every 6-12 mths, but our descale light is showing in our 2nd month owning it)

[@giusyvenegoni]

Ottimo tutorial! Grazie mille

[@betsiejoseph6376]

My descaling alert light doesn’t blink orange it’s just on. The lungo, espresso and ristretto illuminates white while the flat white light doesn’t budge. What can I do.

[@nespresso]

Dear customer, we are extremely sorry for this disappointing experience! Can you please identify your country, so we could further look into this for you?

[@u2sweetestallie]

The comment section is a life saver. This video is garbage. Nespresso, please review comments and correct your video.

[@caligana]

My machine is also new (a few weeks) and the orange descaling light started blinking even though I use pure RO water. My second frothed product always comes out watery... Not too happy with their customer support either. I'll be calling them back.

[@nespresso]

Hello, sorry for your disappointing experience. Could you please tell us your country of living, so that we could help you?

[@Cris-ds5sv]

Hey! To anyone having the same issue: light "decalling" still on, or having the decalling notification just after a few weeks of use, make sure once you got your machine you set the water hardness level properly. One month after I got my Gran Lattissima, the decalling light blinked. I contacted Nespresso. It was because I was using very hard water (osmosis system tap). On the manual you have all the steps to set the water hardness level right (1, 2, 3 or 4). Choose level 1 and you'll see how the decalling light disappears. Use bottled water of very weak mineralization!!!! Hope this was helpful. Hola! A quien tenga el mismo problema: ya sea que la señal de descalificación siga encendida después de haber realizado el proceso, o bien que la máquina pida descalcificar con muy pocas semanas de uso, o de forma recurrente; asegurad que cuando se instaló la Gran Lattissima, se configuró el nivel de dureza del agua. Justo al mes de comprar mi Gran Lattissima, la señal de descalcificación se iluminó. El problema era que estaba usando un agua muy dura (de grifo de osmosis). En el manual de instrucciones, están todos los pasos para configurar el nivel de dureza del agua (1, 2, 3, 4), es muy sencillo. Configura la máquina en el nivel 1, el agua más blanda, y la señal se apagará. Debe usarse agua embotellada de mineralización muy débil. Espero que sea útil.

[@FHoule]

Cool Mais pourquoi je ne Ppeut pas mettre dans mon compte Nespresso Option: mes Machines la GRAND LATTISSIMA BLANCHE Svp me revenir Merci

[@nespresso]

Bonjour, Vous avez bien fait de nous solliciter. Afin que l'on vous aide à enregistrer votre machine, nous vous invitons à nous rejoindre via ce lien : m.me/nespresso.fr À très vite. Elodie

[@jodybray532]

This is incredible fankssssssss

[@amosmoledi]

What does whenever necessary mean?

[@ritamusta2894]

By me first flat white button is blinking and for rinsing caffe latte button🤷🏼‍♀️

[@nespresso]

Hi! We're sorry this happened. We'd like to connect you with the right team to further assist you. Let us know where you are contacting us from?

[@melwin6918]

Obwohl ich alle Hinweise, sogar die ganzen Tipps in den Kommentaren ausprobiert habe, läuft bei mir aktuell wieder der mittlerweile fünfte Zyklus... Ich habe beim Nachspülen auch extra zusätzliches Wasser nachgefüllt. Die Maschine schaltet sich am Ende auch ordnungsgemäß aus. ABER: Sobald ich die Maschine wieder einschalte, blinkt erneut die descaling-Leuchte... Ich entkalke die Maschine regelmäßig und es gibt immer wieder Probleme. ALLMÄHLICH MACHT ES KEINEN SPASS MEHR.

[@nespresso]

Hallo, dass es zu Problemen mit der Maschine kommt, tut uns sehr leid. Bitte melde Dich einmal bei unserem technischen Support von Nespresso Deutschland (sofern Dein Wohnsitz sich in Deutschland befindet) unter 0800 18 18 444. Sicher werden wir eine zufriedenstellende Lösung finden, damit Du wieder Spaß an Deiner Maschine hast. Der Support ist täglich von 7-22 Uhr erreichbar. Liebe Grüße vom Nespresso Team

[@F.A213]

Good

[@lostn65]

after I ran the descale process, the flat white button still continues to blink and it never stops blinking.

[@nespresso]

Hi there, we're sorry to hear this. We'd recommend contacting our Technical Team when you're with your machine on freephone 0800 442 442 (UK) / 1800 812 660 (ROI). The team are available every day, between 7am and 10pm and will be able to assist further. Many thanks.

[@gokhanomics]

very hectic process, i am stuck with this process since morning, machine can't exit descaling mode even I repeated these steps two times in this video! horrible experience

[@nespresso]

Hello, we would be glad to help you. Could you please provide us the country of your residence?

[@gokhanomics]

@@nespresso United Arab Emirates

[@nespresso]

Hi Gökhan, we are sorry to hear about your machine. Our wish is to bring you a solution in the shortest possible time so you can enjoy your coffee. For a diagnosis, we suggest a phone chat with a Machine Specialist. To do this, please call us at 800NESPRESSO (800 637773776) and choose technical assistance.

[@hmdokan403]

هل صلحو الجهاز

[@hmdokan403]

مشكلتي بعد الانتهاء من التنظيف مازال الضوء البرتقالي يعمل ، والجهاز كله لايعمل وجربت عده محاولات وكانت فاشله

[@camilavalverde3846]

Hola lo deje 20 minutos y sigue titilando la luz que dice descaling.. Que puedo hacer?

[@nespresso]

Thanks for reaching out. In order to serve you, please let us know in which country you are located.

[@Cris-ds5sv]

Hola! A quien tenga el mismo problema: ya sea que la señal de descalificación siga encendida después de haber realizado el proceso, o bien que la máquina pida descalcificar con muy pocas semanas de uso, o de forma recurrente; asegurad que cuando se instaló la Gran Lattissima, se configuró el nivel de dureza del agua. Justo al mes de comprar mi Gran Lattissima, la señal de descalcificación se iluminó. El problema era que estaba usando un agua muy dura (de grifo de osmosis). En el manual de instrucciones, están todos los pasos para configurar el nivel de dureza del agua (1, 2, 3, 4), es muy sencillo. Configura la máquina en el nivel 1, el agua más blanda, y la señal se apagará. Debe usarse agua embotellada de mineralización muy débil. Espero que sea útil.

[@964964limkyung]

love music

[@nespresso]

☺️ 👌 ☕

[@964964limkyung]

@@nespresso couple of weeks ago I purchase the machine and I really loved it.

[@nespresso]

Thank you a lot for the feedback, Joyce! Enjoy☕️🥰

[@faribaazimi1084]

The Scaling light still on (Germany )☹️

[@nespresso]

Hello, Fariba, Please repeat the descaling process. Please pay attention to the filling quantities for the descaling and for the rinsing. Otherwise, if too little water is used, the Lattissima will not recognize the descaling cycle. Good luck!

[@Cris-ds5sv]

Hey! To anyone having the same issue: light "decalling" still on, or having the decalling notification just after a few weeks of use, make sure once you got your machine you set the water hardness level properly. One month after I got my Gran Lattissima, the decalling light blinked. I contacted Nespresso. It was because I was using very hard water (osmosis system tap). On the manual you have all the steps to set the water hardness level right (1, 2, 3 or 4). Choose level 1 and you'll see how the decalling light disappears. Use bottled water of very weak mineralization!!!! Hope this was helpful. Hola! A quien tenga el mismo problema: ya sea que la señal de descalificación siga encendida después de haber realizado el proceso, o bien que la máquina pida descalcificar con muy pocas semanas de uso, o de forma recurrente; asegurad que cuando se instaló la Gran Lattissima, se configuró el nivel de dureza del agua. Justo al mes de comprar mi Gran Lattissima, la señal de descalcificación se iluminó. El problema era que estaba usando un agua muy dura (de grifo de osmosis). En el manual de instrucciones, están todos los pasos para configurar el nivel de dureza del agua (1, 2, 3, 4), es muy sencillo. Configura la máquina en el nivel 1, el agua más blanda, y la señal se apagará. Debe usarse agua embotellada de mineralización muy débil. Espero que sea útil.

[@stephenreeds3632]

3rd time. Phoned customer service. Advised us to put the descaling attachment in AGAIN. Blew in the hole...my default...poured stuff back in and the machine's trying really hard to de scale. Fluid not pouring out as it shows in the video but trickling intermittently. I think that the machine gets frightened when it hears "customer service" and tries to work. What a buggers muddle. Patience of Job needed.

[@shroukahmed3327]

I BOUGHT 3 months ago ,We have the same problem. After rescaling .machine stop working . UAE

[@mohannadal-ghabban2424]

Me too

[@nespresso]

Hi Shrouk, we are sorry to hear about your machine. Please contact us @ 800NESPRESSO (800 637773776) and our coffee specialists would be happy to assist you so you can enjoy your coffee again. Have a great day!

[@iljapotapov367]

Машина не выходит из режима очистки что делать?

[@iljapotapov367]

До службыподдержки в России не дозвониться

[@nespresso]

Илья, добрый день! Вы можете направить нам видео работы кофемашины. Мы подскажем Вам, как восстановить работу устройства 😊

[@ukmonk]

With all the comments below seems they should make an updated video with correct instructions.

[@gameuphq5780]

Where can I buy this machine in egypt

[@nespresso]

Hello, Thank you for choosing Nespresso. This machine is not available in Egypt. To browse our full range of machines, please visit our website: bit.ly/2VPhmDv

[@m4freey]

That machine have technical problems , i have it and not recommended . They cant solve or even replace it .

[@nespresso]

Kindly provide your registered mobile number for us to check.

[@bellanongena6783]

Descaling our office machine and it stayed on descaling mode we cant make coffee anymore

[@nespresso]

Hi Bella, would you please call us at 1-800-562-1465 when you are near your machine? Our Machine Experts will be happy to assist you.

[@MP-xx1kb]

My second time descaling the machine. Open the back to get the descaling pipe, just to find out that it has literally crumble.

[@u2sweetestallie]

TIP: use Warm to Hot water

[@סעידקעדאן-ט7ד]

As much i like nespresso.. now i hate it... this proces is nightmer .. until now it have been 4 hours descaling 🤬🤬🤬

[@AlexNeata]

The process its not 20 minutes for sure. Its too slow

[@nespresso]

It’s an approximate time. Usually cleaning takes up to 20 minutes maximum😊

[@yokang4492]

Never stop 😂😂😂

[@DarkFreedomXIII]

one of the worst product so far, bought new, machine on straight away the orange light blinking and never had a chance to use it at all, lucky still keep the old model, BIG REGRET!

[@nespresso]

Hello. We are sorry for this disappointing experience! Can you please identify your country, so we could further look into this for you?

[@janiLEE75]

디스케일링이 계속 반복됨

[@w97166]

해결은어떻게하셨는지요??

[@lubabog]

Не могу найти объяснение на русском языке

[@nespresso]

Любовь, здравствуйте. На нашем официальном сайте в описании к устройству можно найти электронную версию инструкции по эксплуатации. Вы также можете обратиться по бесплатному телефону горячей линии Клуба Nespresso 8-800-200-00-04, чтобы совместно со специалистом в режиме онлайн провести процедуру очистки.

[@SamueleCiculi]

Ciao, ho risolto grazie a quanto segnalato dagli altri utenti. Supporto Nespresso telefonico imbarazzante, mi avevano detto di portarla al centro assistenza. Istruzioni non chiare

[@nespresso]

Buon pomeriggio Samuele, ci spiace per quanto segnalato. Per ricevere supporto puoi contattarci anche attraverso la pagina nespres.so/a/h2ui8x oppure la nostra chat, specificando il tuo codice cliente, in modo da fornirti un rapido riscontro. Rimaniamo a tua completa disposizione. Buona serata.

[@Ruru7]

My machine will not exit descaling mode. Light continuously blinks. And if I turn the machine off and turn it back on same thing. I took out the descaling nozzle and put it back too. @nespresso

[@nespresso]

Hello, and thanks for reaching out, we are sorry to hear that. Could you please identify your country, so we can further look into this?

[@Ruru7]

@@nespresso USA

[@nespresso]

We're disappointed to hear this! Please give us a call directly, 1-800-562-1465, and a machine expert will be happy to assist you.

[@hmdokan403]

الشركه في السعوديه غير جيده ابدا ، المحل الخاص العاملين فقط للبيع بدون اي قدره علي النصيحه وهواتف الصيانه والدعم معطله واجهزه القهوه لاتعمل . خدمة مابعد البيع لاتوجد في السعوديه

[@wearemajestic]

Descaling mode is not working properly, It flows water both pipe and espresso nozzle, I put the machine into trash, never going to buy that crap again.

[@nespresso]

We're very disappointed to hear this! Please give us a call directly, 1-800-562-1465, and a machine expert will be happy to assist you.

[@wearemajestic]

@@nespresso I live in the UK

[@nespresso]

Hi Onder, we are sorry to hear you are having issues descaling your machine. We would recommend contacting our Technical Team directly for further assistance. You can reach them by calling freephone 0800 442 442 (UK). Many thanks.

[@89michaelscofield89]

Where is the arabic caption? You put hebrew and thai but not arabic ?!

[@nespresso]

Hello, Thank you for contacting Nespresso, Sorry for not having it as an option. For any questions or for further details about Nespresso, please share your phone number to serve you better.

[@yiyitorressalicrup]

😂 me

[@AkilWari]

🤣

[@giuseppinaraimondi8320]

KO

[@beth22.]

Absolutely terrible, guess the $200 odd dollars was worth only 6 or so coffees

[@이야야-c5v]

이리 햇는데 왜 기계는 끝이라고 인식을 못하는데? 열받음 ㅡㅡ 무한반복임

[@nespresso]

정확한 확인 후 안내드리기 위해 번거로우시겠지만 편하신 시간에 저희 네스프레소 클럽(080-734-1111/24시간)으로 연락 부탁드립니다.

[@robertoviero9783]

it DOESN'T WORK. I lose 2 hours for this fucking descaling, and my machine is bricked.

[@nespresso]

Hello, we are sorry about that. Please let us know where are you contacting us from, so we could further assist you.

[@robertoviero9783]

@@nespresso hello nespresso, I just have contacted the green number in italy. the machine have to be sent to assistance. It's clearly a bug in the machine.

[@nespresso]

Hi, if you need further assistance do not hesitate to contact us again. Have a nice day.