Nespresso Vertuo Next - First use and pairing

Your step-by-step Nespresso Assistance Service guide on how to use your Vertuo Next machine for the first time and how to pair your machine.
The next big cup is here with Vertuo Next.
Vertuo Next takes the full range of Nespresso coffee styles even further. Choose your height among five different cup sizes, from Espressos to Mugs.
The machine reads the barcode integrated in each capsule to offer you its hidden treasures at the touch of a button.
Taking today’s coffee experience to the next level.
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[@SentinelSays]

I know a lot of commenters are nervous about reliability, so I’d like to put your mind at ease a little. I’ve had the launch Vertuo line until the launch of the Next and decided to upgrade. The first next was BAD, broke down 4 times in 6 months. Nespresso UK kindly sent me a brand new machine and I’ve been using it 2-3 times a day (and wife also uses it 1-2 times a day) for since 2022 with no problems whatsoever. Problems can occur, that’s life, but my experience has been fairly good up to now; plus if it did go wrong, Nespresso are quick off the line to sort it out. No complaints from me.

[@nespresso]

Your feedback means a lot to us! 🤝

[@sunnice2]

Same issue here

[@piscesaffect4175]

I was at work yesterday and my coworker brought this miracle machine into work with her and served everyone coffee straight out of this baddie baby it was awesome coffee let me tell ya! I’m in love and I am worthy of getting my own Nespresso machine for Christmas!!!

[@nespresso]

Thanks a lot for your feedback. We wish you an amazing experience with Nespresso!✨

[@oliviab650]

This is so helpful as the manual is garbage

[@hossahunter22]

Look at italian car interiors or any italian directions and you'll know why Lego directions arent made in Italy😂

[@theycallmetheboss]

hold button plug button and play!

[@oliviab650]

@@theycallmetheboss not exactly. You gotta clean it first.

[@saxboss1]

@@hossahunter22 underrated comment lol!

[@carolynfredericks3350]

Agreed

[@rebecajimenez9968]

Got mine today!!! ESPRESSO TIME!!! Working smoothly 😍😍😍

[@reemb1743]

How is it? Can you give me your feedback

[@Phaios95]

Light is steady The machine is ready Mom‘s spaghetti

[@HLoneheart]

got one for my birthday yesterday and I've had no luck pairing it today

[@nespresso]

Hello! How can we help you?

[@heatherblancett9049]

Just got mine today, plugged it in for the first time and it almost caught fire. I got the teal and copper one, was so excited and now it's sitting on my porch with a fire extinguisher pointed at it.

[@nespresso]

Hi Heather, we're very concerned to hear about this. We see a member of our team has assisted you with a replacement. Thank you for your patience and understanding.

[@brantk81]

How often must I descale?

[@nespresso]

We recommend descaling every 3 months or after 300 uses.

[@tpc9002]

@@brantk81 what’s that mean

[@karimdaafawzy9053]

@@tpc9002 using a special solution that will clean it from the inside.

[@hussamdentist]

I got my new one for Christmas todaaaay 🎉🎉🎉🎉

[@nespresso]

We'll be excited to get your impressions! 👌

[@shannap4232]

Ppl are you guys reading instructions and using it?? You have to press button 3 times and that's all u have to do I got mine at super target 😀 😃 🙂 🙃 love the quality of capsules and coffee ☕️ ☕️ ☕️

[@nespresso]

We are so happy that you like our products 🤗

[@davidpeden2158]

Guys, this is lovely, but don’t tell me to put the cup support in place and then have it mysteriously disappear in order for the receptacle for the rinse water to be placed below the spout.

[@laurieseguin93]

Just purchased & following directions to rinse machine before use but it doesn’t rinse..flashes orange light then back to white. What next?

[@kitchenkiing]

Bought Mine yesterday , every cup is delicious and cannot be compared to normal coffee ☕️

[@nespresso]

It`s so great to hear, Egzon! Looking forward to more feedback from you☕️🥰

[@faviomarinbotet1169]

F

[@faviomarinbotet1169]

@@nespresso Yggz

[@Investor_2000]

I’m also sticking with the plus thank you very much.

[@alphagaming7425]

I got the Nespresso machine and it’s amazing it’s like I spent £1500 but I spend £79 thank you

[@nespresso]

That’s wonderful to hear! We are so happy that you like our products 🤗

[@midlifemom5829]

Just bought one at Costco. Will save box and receipt just to see how reliable this product is.

[@livinginhb]

Same Here hoping I love it

[@midlifemom5829]

@@livinginhb , I returned it. Like other reviews mentioned, coffee was not hot enough. That was the case for me

[@cruisewithjamieandrobert4809]

​@@midlifemom5829 Did you have your coffee with milk?

[@midlifemom5829]

@@cruisewithjamieandrobert4809 , yes but I already heat my milk. My 5 yr old Cuisinart pot from Costco makes hotter coffee.

[@lauranunez8811]

Save your receipt, I’m on my 3rd machine, hoping this 3rd one doesn’t leak

[@janetsawyers8703]

Light didn’t stop flashing first time so unplugged device then plugged in again then it worked. Followed instructions and downloaded app everything worked as instructed and now the husband is buzzing

[@melissugar]

Ty u saved me

[@Myusernameweak]

Same. Mine wouldn't clean. So unplugged and locked it and pressed 3 times and it worked!

[@jeremysimmonds6284]

hey @Nespresso, is the cleaning procedure explained from 0:55 to 1:30 for first use only? Or is it req'd to be cleaned before each use?

[@nespresso]

Hello. A weekly cleaning will keep the brew unit clear of grinds and coffee residue. ☕ Press the brew button three times quickly in a row to run the cleaning cycle.

[@jeremysimmonds6284]

@@nespresso Thanks for the fast reply.

[@danacassella5556]

Mine was blinking orangish red, and now it just stopped mid cleaning

[@chrisengel9744]

Bought this today from Best Buy. Unit would not pull in water. I could not clean or run any water through unit. The pump was whirring and grinding. Taking back tomorrow and probably NOT looking into getting a Breville unit again.

[@RVTHELIGHT]

Setting up now and can't wait to yum

[@nespresso]

🥰 ☕

[@nightfurryxii615]

My dad got one today so I’m going to use it

[@booshouse6424]

Everyone has me scared I just ordered one ….but I’m so close to returning the product. There is only like 3 positive reviews

[@empressowl2817]

I bet you didn’t 😂

[@dece870717]

Pairing issue appears to be a problem with newer operating systems. My Note 20 Ultra will not pair, my wife's Galaxy S20 FE will not pair, but my old Note 4 with Android 6 pairs right away with no issues whatsoever. If you can get a hold of an older phone/OS version, like by trying someone else's older phone if you have to, see if it pairs, it probably will. I have a similar problem with my TCL75Q825 TVs remote app, trying to enter expert picture settings is not possible, just crashes, worked on my Note 20 Ultra before, did some research, found out it's related to newer Android versions, tried it on my old Note 4 and sure enough it works fine.

[@malboro1600]

Me too 😢😒

[@josepaolotolosa]

No wonder mine isn't pairing, I have a Z fold 3. And this is my 3rd irtuo next replacement, I thought this virtuo next model was just crap with Bluetooth pairing

[@romanbelenkin3799]

What's in this trash can Bluetooth 1.0 .

[@terryclarence1209]

My pixel 6 pro will not pair

[@timheath6318]

Using an Android phone with Android version 13 & Nespresso App installed & following the instructions on the App failed a few times - with the processing logo active for a while followed by error 1303 message. Then another attempt displayed a different graphic with machine & phone symbols. The phone was overlaid with a brown exclamation mark in a circle & a message: Android 12 & 13 is not compatible with your machine. Try pairing with another device. I used an old Andriod 8 phone kept 'in case' of newer phone misshap; it worked to connect, progressing to the Wifi password entry 7 connection. The A13 phone App does 'work'. This information may be made available by contacting Nespresso in the country that the machine was distributed for sale for help. The Machine settings menu on the App did show Software is up to date - then I presumed that this indicates that there was no up date to be compatible with A12 & 13. Now 5 days later, as the App opened then selecting 'My Machines' page, the words 'firmware Update' flashed up over the Machine settings menu box! I did not observe that any update was performed when the machine was connecting to Nespresso when setting up the connection, now it would be useful to know what was changed or to view the update change log. There is no indication of the software version installed, the version 'date' remains a blank, no numerals displayed. The machine had been disconnected from the power supply a few times since the wifi connection was established, confirming that it was able to reconnect after power was turned off. Opening the General - Factory reset menu displayed 'this machine is not connected' initially, but after this was closed it does show the option 'Start Factory Reset'.

[@evelyn33us]

Just bought mine today! I can't wait to use it.

[@RicardoBlanco60]

I was happy with my old machine

[@kle2217]

I've never had espresso before, just coffee. How authentic of an espresso taste do you get from a pod machine? Are the cost of the pods generally more expensive compared to a typical K-cup?

[@nespresso]

Nespresso Vertuo machines use our patented Centrifusion™ technology which reads the bar-coded capsules to brew to the perfect parameters of your cup, whether authentic espresso, coffee, or 3 other sizes. If you enjoy a traditional espresso, our Original machines result in a perfect cup with a rich head of crema using 19 bars of pressure. Our coffees are competitively priced based on the quality of our coffee, and in keeping with our goal to reach 100% sustainability, we make it convenient to recycle. nespres.so/a/s9zoz1

[@MLKLegacy2]

100% espresso flavor I highly recommend especially if you like starbucks it’s better than

[@VeenVegas]

Can u pair more than one machine? I have one at home and just got one for my office.

[@nespresso]

Hello, you can pair more than one machine. Enjoy.

[@Gabriel-wq3lh]

It took several tries for the cleaning to work on my machine but eventually it did

[@jeremysimmonds6284]

@Nespresso, my capsules/pods are almost done that came with the box. What kind do I buy to re-fill?

[@nespresso]

The box that came with your machine is a sampler to help you try different blends. If there's one or a few that you particularly liked, you can purchase them from our website!

[@jeremysimmonds6284]

@nespresso please reply link as I don't want to buy the wrong capsule type. For Canadian customer

[@nespresso]

Thank you for confirming, Jeremy! While we can't send links via KZbin comments, feel free to search for Nespresso Canada on Google. This will take you directly to our website where you can purchase our capsules. Make sure to choose between Original or Vertuo blends based on your machine. Feel free to reach out if you have any further questions! Cheers!

[@danapinson7795]

Should the light flash red during the cleaning?

[@nespresso]

Hello! You can reach us through our Global pages on Instagram, Facebook or Twitter and we will gladly help you.

[@vredehuman5242]

Make the app available in South Africa.

[@batolaref2277]

This video was extremely helpful, but the app isn't available in KSA, is there an alternative?

[@nespresso]

Hi, kindly contact our Nespresso club @ 8001166612 and our coffee specialist will be happy to assist you.

[@RyannBarton]

so does this only take nespresso vertuo pods?

[@nespresso]

Hi Ryan, we can confirm that the Vertuo machine is compatible with Vertuo capsules. Many thanks.

[@mrparrotman03]

Es super fácil de usarla la verdad me gusta mucho mi cafetera

[@nespresso]

🤗 ☕ ❤️

[@philipnewman1395]

Just got this machine as a Christmas present, can't wait to use it. But...do you have to download the app to use it ?

[@nespresso]

Hello. Can you please identify your country, so we could further look into this?

[@philipnewman1395]

Yes. UK. Only flicked through the instructions but don't really want to download app if not necessary. Thanks.

[@keithwee]

Hi, when switched off should I keep the top locked or simply just pressed in ? Thank you

[@nespresso]

Hi there, no need to lock the machine head when the machine isn't in use, you can simply push it closed. Many thanks.

[@joannadelapena5043]

While its cleaning, is the blinking light orange?

[@nespresso]

Hello Joanna. Is water coming out of the machine while your are running the cleaning cycle or is it just blinking orange lights without any water coming out?

[@jessicavazquez950]

@@nespresso hello, I just got my nespresso machine today and while cleaning it started to show a blinking orange light, and no water would pour out.

[@GEORGECADWELL1888]

Do you have to do the app thing?

[@nespresso]

Hi George, it is not required to use the machine.

[@thorstenstork2575]

Getting a new machine after exchange, but the new one I could not connect via blutooth to the app. I tried everything. But no positive result

[@nespresso]

Hello and thanks for reaching out, we are sorry to hear that. Can you please identify your location so we could further look into this?

[@thorstenstork2575]

@@nespresso Germany, Android (newest version), new Machine...

[@nespresso]

Hello, thanks for the information. I would like to ask you to factory reset the Vertuo and delete the APP. After that, please try the steps again. If it still does not work, please contact our customer service at 0800 18 18 444 (select) to provide assistance. Please have your customer number ready.

[@fredericdudley6184]

Can I use distilled water?

[@nespresso]

Hi! Thank you for your message. In order to best respond, may we ask you from which country you are contacting us?

[@charisma-hornum-fries]

Can't connect mine making it impossible to regulate water hardness. That should be easy after so much time post release.

[@nespresso]

Hi Charisma, we're disappointed to hear this. In view of the issue you are experiencing, we would recommend contacting our Technical Team directly for further assistance. You can reach them by calling freephone 0800 442 442 (UK) or 1800 812 660 (ROI) and then select option number 3. Many thanks.

[@MallcopsRulezzz]

Trying to get mine set up and it won’t stop blinking red!!

[@nespresso]

Sorry about that Tyler. Please let us know where are you contacting us from so we could further assisst you .

[@brigittewaillez5881]

Step 7 in the manual doesn't work for me. There is no flow. How to do ?

[@nespresso]

We are sorry to hear this, Brigitte. We would recommend you contact your local Nespresso technical team for further assistance with it so that can walk through the process to ensure the best result is reached. All the best for a speedy resolution!

[@crounsefrank]

Just got my second replacement machine and this one doesn’t work either: the dreaded double orange flash. How can you charge $200 for a machine that doesn’t work?

[@nespresso]

Hi Frank, we're disappointed to hear this. Would you please call us at 1-800-562-1465 when you are near your machine? We'll be happy to help.

[@marcuspauls850]

I received a Virtuo Next as a gift in early January and it worked well for less than a month before it stopped functioning completely. Spent hours on the phone with customer service trying to anything and everything to troubleshoot the machine but to avail. Ended up having to send the machine back to Nespresso to get it fixed in late January and just received it back again today (a month later) with zero fixes. It still does not function whatsoever. Is there any way to exchange the machine for an entirely new one?

[@nespresso]

Hi Marcus, we are disappointed to hear this. Please can you send us a private message with your member number and address, so we can investigate further? Many thanks.

[@sandrajohnson1243]

Mine is great when it works - seems to work for a few days, then stops. Then at some point starts working again - doesn't seem to be any pattern here.

[@nespresso]

Hi Sandra, we're sorry to hear this. Technical support is available at 1-800-562-1465. We're here to help!

[@britmarsh8220]

Just bought my Nespresso and was SO excited to use it. I’ve tried EVERYTHING and the cleaning feature won’t work. So disappointed, not a good start

[@nespresso]

Hello and thanks for reaching out. Can you please identify your location so we could further look into this? Kind regards.

[@Mikey-chulo]

I’m having the same issues that people are saying. It leaks water a lot on the bottom, it only brews half the amount that it should, and half the time, I can’t get it to work. The button will flash orange. It’s so inconvenient especially in the morning when I need coffee the most

[@nespresso]

Hi. In order to serve you, please let us know in which country you are located. Many thanks!

[@emirhanemataj5175]

Hi, I had the same thing one day with the flashing orange button, I removed the coffee pod, and placed it in again and it worked! Not sure about everything else tho as I haven’t seen that problem, but hope this helps at least!

[@rubbergaurd1]

Does this machine work not connected to wifi

[@nespresso]

Absolutely, Nick.

[@sassaidi]

I like how I am asked which country I am located by Nespresso staff (here) and then when you provide the location you are ignored. Now my unit is leaking water from the top right side. It is disintegrating in about a week's time. Also one thing to be aware unlike the other smaller pods you are stuck purchasing the Vertuo pods from Nespresso's website or stores. You cannot buy them at a local store.

[@pitviper48]

Target has them for half the price the Nespresso brand.

[@nespresso]

We are truly sorry for the inconvenience and be assured that we can look into this for you. Can you kindly send us a private message via our Facebook page. We will be happy to further assist you. We thank you for your time and patience!

[@atom069]

Why not do some research before buying such a device? That's like buying a power tool and complaining that you have to use a certain replacement part only from a certain store. Leaks are another thing and are covered under warranty, but as for the capsules being a specialty premium item, you should know what you are buying before doing it.

[@sassaidi]

@@atom069 Leaks and wifi not working. Concerning the capsules I specifically mentioned "one thing to be aware..." I didn't go through the warranty, it went straight back to the store it came from. And now that I am at it, there are no more Targets in Canada (in response to another comments)... That's my experience with the machine, not sure why you get all worked up...

[@atom069]

@@sassaidi I'm not worked 'all up', i'm stating the obvious. I'm not in Canada, so I get your concern. Here we can purchase at Target/Walmart/Amazon online. They have an ongoing patent that goes until like 2027 if I recall. If your machine is acting up, Yes you are correct to contact the company.

[@HajiraPeer]

My Nespresso app in 🇿🇦 doesnt show the machine icon what do I do now?

[@nespresso]

Thank you for reaching out. We understand you're having an issue with the Nespresso app. We kindly request you to email us a screenshot, so we can escalate the matter to our e-commerce team to assist further. Our email address is [e-mail]

[@aliciasward6693]

Water does not come out during the rinse process. Very loud noise. Blinking red. Bad machine?

[@nespresso]

Hello, Alicia! In order to provide you with the best response, could you please tell us what country you are in?😊

[@JunaBanda]

what pod is good? for daily coffee and iced coffee with oat milk

[@nespresso]

Hi Juna, we would be happy to help. Do you like an intense coffee or more of a mild experience? Many thanks.

[@JunaBanda]

@@nespresso I would say more of a mild one, if it helps I love oat latte from Caffè Nero 😂

[@roseb7399]

@@JunaBanda Dolce double espresso makes a nice, mid strength oat latte IMO :)

[@Fishka5678]

Can you use any other capsules? Like from Lidl, Aldi ?

[@nespresso]

We do not test the compatibility of competitors’ products with our machines, therefore we cannot comment on this. Please contact directly the capsule supplier and ask them the question. You may decide to use non-Nespresso capsules in your Nespresso machine.

[@khopkins195]

No, not with this model.

[@memphisreines]

No

[@memphisreines]

@@nespresso you couldn't give a more bullshit answer huh.

[@Albertojedi]

@@memphisreines Indeed🙄🙄🙄

[@johanbrider9022]

why is connection not available in south africa on the app

[@nespresso]

We are working on bringing this functionality to you soon. Please keep an eye out on our social media pages for more information on this.

[@rich7106]

hey Nespresso! just got the Vertuo Plus as an early birthday present but it won't connect to my wifi/bluetooth any help? I've reset the machine 4 times and it recognizes it but it takes me back to the same page which indicates to restart it again..ty!

[@nespresso]

Hello. We are sorry for this disappointing experience! Can you please identify your country, so we could further look into this for you?

[@rich7106]

@@nespresso hey there. I'm in the US

[@nespresso]

Hi Rich, if you are still experiencing this issue with your Vertuo Next please call us at 1-800-562-1465. We'll be happy to further assist you.

[@fabriziorubeo7396]

I tried to rinse it 3 times before using it but The water doesn't come out, the water tank is connected and the top il blocked properly. What can it be?

[@nespresso]

Hello. Can you please identify your country, so we could further look into this?

[@historia_plena]

I NEED IT!!! 😋☕

[@donisahughes6020]

I made my first cup which was suppose to be a full cup and it only gave me about an inch of coffee in the bottom of my cup I used the Bianca Leggero pod which shows a full cup ... what am I doing wrong ?

[@nespresso]

Hi Donisa. Your Bianco Leggero blend should be 2.7 ounces. If you received less than the programmed amount, please contact us at 800-562-1465 when you are with your Nespresso VertuoLine machine, so a machine expert may further assist you. We are available 24 hours a day, 7 days a week.

[@melissadonaggio423]

Can you schedule brewing times with the app? What’s the point of it ?

[@nena1bomb]

That’s what I was wondering

[@marciosilvadejesus5443]

Ainda não tem essa opção. O emparelhamento serve para atualizações do sistema de leitura do código de barras das cápsulas.

[@Wulfdane]

I like Nespresso a lot better then K-cups, which can be of watery - though K-cups have a lot more flavors so I still use it. I like Nepressso’s expresso line, but I mostly buy their flavored coffee which is really good. The big downside to Nepresso is you have to use their coffee or use reusable pods (defeats the purpose of ease of use).

[@jihadtogetdajeepnturnit2]

There’s no x in espresso

[@gabrielmurillo5073]

What’s the point of the app other than show suggestions on what to buy?

[@Auca9677]

What are you supposed to do when the machine won’t take in any water? The water tank is connected and filled. It should work, but no water is moving.

[@nespresso]

Hi Audrie, we're disappointed to hear this. We'd recommend contacting our Technical Team when you're with your machine on freephone 0800 442 442 (UK) / 1800 812 660 (ROI). The team are available every day between 7am and 10pm. Many thanks.

[@burb17]

Happened to me the first use when attempting to run the cleaning procedure. Pulled the tank back off and put it on again and an air bubble came out. Then it worked fine.

[@Auca9677]

@@burb17 I’ll try that today, thanks!!

[@jeffbrown8117]

Bought mine on sale at target today! Can’t wait.

[@yeah2043]

i’ve been trying to rinse my machine for the past hour i checked this vid to see if i was doing it wrong, but i’m doing it right and the water still won’t move through the machine :( is there another step or is mine defective?

[@nespresso]

Hello. Thanks for reaching out. Please let us know where are you contacting us from, so we could further assist you.

[@rub_nix3210]

I dont have the machine icon on the app !

[@nespresso]

Hi, thanks for contacting us. We've received your message and appreciate you reaching out.

[@jmykle994]

@Nespresso How many machines should I be expecting to send back to you before I get a properly functioning machine? A Lot of reviews are saying they sent around 3 machines back and are still having little success with the machine itself and are experiencing difficulties with customer support. I like the coffee it makes but I am swayed away from this product based on the Horde of bad reviews lately.

[@nespresso]

Your disappointment is understandable. What was the resolution offered during your last interaction with Nespresso?

[@J0R6E-92]

Just ordered mine but i didn't know there were so many issues regarding this machine. I already have a pixie, i Guess i should have kept that one instead of getting the vertuo.

[@nespresso]

Hello. Can you please identify your country, so we could further look into this?

[@timhyun100]

I downloaded the app, tried to pair with my phone but it did not work. I even tried calling the customer service but did not couldn’t solve it. Is my machine defected?

[@nespresso]

Hello, can you please tell us your country of living, so we could help you?

[@timhyun100]

@@nespresso I live in the US

[@nespresso]

Hi Timothy, would you call us again at 1-800-562-1465? We'll be happy to further assist.

[@Zosime22]

I am having the same problem. I just restarted my phone to see if it helps.

[@nespresso]

Hello. Could you please clarify your country of living so we might assist you?

[@InnaOvrutsky]

I am trying to clean the machine, I press three times and then the cup on the top became red and then white again and nothing happening. The water is not coming out.🤷‍♀️

[@nespresso]

Hello, and thanks for reaching out, we are sorry to hear that. Could you please identify your country, so we can further look into this?

[@InnaOvrutsky]

USA

[@nespresso]

Thanks! Please give us a call at 1-800-562-1465 when you are near your machine. Our machine experts are ready to help!

[@GEORGECADWELL1888]

Is it normal for dribbles of water to come out when doing the first step. And the machine to be a bit noisy.

[@Myusernameweak]

Yes mine did the same. Its all good

[@SentinelSays]

Perfectly normal, nothing to worry about.

[@dmarsh611]

I pressed the button 3 times and it started making a bunch of noise and looked like the water in the reservoir was going down, but more than two minutes now and no water coming out of the front. The light has been blinking around now for a few minutes ...

[@nespresso]

Please contact a Machine Technician via our toll-free number, 800-562-1465.

[@Itsrebekahstar]

@@nespresso if everyone is having this issue, why dont you just give the solution here. Im new to nespresso, but i will return it tomorrow if its not clear how to use.

[@MsMomococo]

Can't re-order coffee from the Nespresso website, Website needs support attention!

[@nespresso]

Hello and thanks for reaching out, we are sorry to hear it. Can you please identify your location so we could further look into this?

[@MsMomococo]

@@nespresso South Florida, USA

[@nespresso]

Thanks for confirming. Please give us a call for support via our toll-free number, 800-562-1465.

[@brianmoncion6723]

Just purchased today. Took 1.5hr to finally figure out how get it to do the first clean...kept telling me no water. It worked once I inserted the base and tetered my 1l cup on it. Not what the instructors show or video. Why do I need a app to make coffee? Tried to make a cup and it poured an inch of coffee in the cup, and leaked water all over. Will return it tomorrow.

[@nespresso]

Hi Brian. We know how disappointing machine issues can be. Please contact us at 800-562-1465 when you are with your Nespresso machine, so a machine expert may further assist you. We are available 24 hours a day, 7 days a week.

[@josiemduncan]

What is the difference between the premium and deluxe version of the Next model?

[@nespresso]

Hi Josie, thanks for your question. They differ in color only.

[@theycallmetheboss]

deluxe has stainless steel

[@bjarkejensen4116]

Just buy another model........not the Next model......

[@Albertojedi]

@@bjarkejensen4116 Which one? They all brew excellent coffee, but all the latest models (including the Vertuo Plus) seems to be built like crap, according to the majority of reviews.

[@roselent6740]

Can you make coffee or espresso shots without paring and using the app?!? Currently having a problem paring my phone to the machine! 😑

[@Albertojedi]

Pairing is not needed for the machine to do its thing.

[@justhere4thecomm3nt54]

My nespresso virtuo next stops working every couple of weeks and needs to be rinsed, descaled, restarted and generally coaxed into working again. Nothing fills me with more rage when this happens than the slow paced Nespresso instructional videos inexplicably complete with 1970s porn music

[@pichaelthompson4022]

Does the Bluetooth just not work on iPhone 11? Been trying for 40 minutes. Super annoying!

[@nespresso]

Hello. Please give us a call at 800.562.1465, and we would be happy to assist you with this.

[@jaouharyoussef5746]

I bought the Nesspresso vertuo next today, i did exactly the same as in the video, but nothing goes right with this machine, i'm so disappointed of this product

[@nespresso]

Your disappointment is understandable, Jaouhar, and we are happy to help. Please contact a Machine Technician via our toll-free number, 800-562-1465.

[@AnyutaVAmerike]

Same here 😒

[@andrewky7908]

Got mine today. I’m in England. App won’t pair because it says invalid password when I know the password is correct. Tried several times. Got to be an app fault. Disappointed to say the least!

[@nespresso]

Hi Andrew, I am sorry to hear this. Please can you DM us on one of our other social media platforms, and we can look into this in more details for you. Please provide your full name, membership and address, including postcode, in the message. Thanks!

[@the.young.family3538]

how do I brew the coffee? I end up clicking the bottom a million times and it starts when it wants too … ?

[@nespresso]

Hello, we would be glad to help you. Could you please provide us the country of your residence?

[@Akayiam]

My app doesn't have device option to pair?

[@nespresso]

Hi Akay, would you please call us at 1-800-562-1465 when you are near your machine? We'll be happy to help.

[@TK-setophaga]

The orange coffee mug blinks once per second. The manual states "reset to factory settings". But it is new and never used. How/why should I reset to factory settings? Is it defective? I only tried to rinse for the first time. Looks like another piece of junk to throw in the pile.

[@nespresso]

We are sorry about the issue faced. In order to assist you in the best way possible, can you inform us in which country you live ? So we can give you the information of our assistance program in your country. Thanks for your answer and have a very pleasant day !

[@johnlemay5037]

First use video for a coffee maker. Three minutes and I still have no idea how to make a cup of coffee. And who wants their coffee pot connected to the internet?

[@kelpanimates3788]

My parents got one of these machines, and the side is broken, and the pre wash is also broken. We got it new from target, but it won't work. The side is not the side with the opening part, it's not supposed to be open at all. The lower clip thing that keeps the side in is too low I think, and it won't stay on. Any way to fix this?

[@nespresso]

Hello, we are sorry about that. Please let us know where are you contacting us from, so we could further assist you.

[@kelpanimates3788]

@@nespresso do you mean where I'm contacting you from as in where I live? I got the machine from target in washington state, usa. If you meant something else, please let me know what information you need me to tell you.

[@nespresso]

Thanks for confirming. A Machine Technician will gladly assist in resolving the issue via our toll-free US number, 800-562-1465.

[@mrbriceno3949]

i had the vertuo and it just stopped working as well, I was lucky it happened in 2 weeks i was able to get my money back.

[@anneroyer8514]

Can’t get rinsing process to start

[@nespresso]

Thanks for contacting us, Anne. We recommend calling Nespresso, 800.562.1465. A machine expert will be happy to walk you through the process.

[@lindadavies5298]

Anyone else having trouble with the locking and unlocking ours is so hard to close and open.any ideas please

[@nespresso]

Hi Linda, we're sorry to hear this. We would recommend contacting our Technical Team directly for further assistance. You can reach them by calling freephone 0800 442 442 (UK) or 1800 812 660 (ROI) and then select option number 3. Many thanks.

[@SRB_006]

My country doesn’t have Nespresso aap

[@nespresso]

Hello, and thanks for reaching out. Can you identify your country, so we could further look into this?

[@SRB_006]

@@nespresso I live in Pakistan

[@nespresso]

Thank you for your interest in Nespresso, Muhammad! Please note, that now we do not have a presence in Pakistan and for legal and customer service reasons we cannot send capsules to your country from another country. We understand that this is not ideal and frustrating. We hope to be present in Pakistan in the future, actually we would like to be present everywhere, but it takes time to implement our complete set-up and customer service. Thank you for your understanding!

[@abom0jahid]

There is no add machine in middle east app ?!

[@PhilipParry-d4d]

I entered the wrong WiFi and password so the machine wouldn’t pair. It won’t let me try again. Tried deleting and reloading the app but no joy. Any ideas ? Thanks

[@nespresso]

Hello. Thank you for reaching out. Please let us know where you are contacting us from, so we could further assist you.

[@PhilipParry-d4d]

@@nespressoEngland

[@GregoryJones-g2i]

WEN CAN I MAKE MY NESPRESSO FROM BED

[@rkb654]

What’s the point of the app? Can you get it to brew coffee wirelessly from bed?

[@nespresso]

Hello. The Vertuo Next and Vertuo Pop were designed to pair with the Nespresso app via Bluetooth to quickly troubleshoot your machine alerts in real time, access How-To videos and Maintenance tips, and keep your machine updated with important maintenance updates.

[@notsuretbh9034]

Had to return my first one. Now I must return the second one too as the first time rinsing does not even start ……shame

[@nespresso]

Hello, we would be glad to help you. Could you please provide us the country of your residence?

[@notsuretbh9034]

@@nespresso yes, it is Finland. Funnily, I bought the same product in Germany as a present and it works just fine. Weirdly enough buying it for the second time in Finland , I am having issues.

[@nespresso]

Hello @Nespresso, I am sorry that you are having issues with your machine. We would love to help you, and you are welcome to call us at tlf 0800 177 601. Kind regards, Nespresso

[@randwinnell5147]

I don’t have a cell phone , can I still use machine without pairing….i was told I could?

[@nespresso]

Hello. Thank you for reaching out. Please let us know where you are contacting us from, so we could further assist you. 😊

[@JMac85X]

Wait, does the machine know the difference between pod sizes? I don't see it in the manual.

[@nespresso]

Yes, it reads the barcode on each capsule and brews the correct amount.

[@yeseniaforester6595]

Can this machine make espresso coffee?

[@nespresso]

Yes.

[@leecampe1407]

The app provides no instructions, tried what manual said, doesn’t work

[@dianaduran6176]

I’m confused. What is the purpose of Bluetooth?

[@nespresso]

This will allow our machine experts to make updates to the machine, and keep it operating at its best!

[@DebM-i6y]

Bought this machine in August 2023. Now it won't pair or connect to WiFi. I have already registered my machine but can't access it on the app at all!

[@nespresso]

Hello, and thanks for reaching out, we are sorry to hear that. Could you please identify your country, so we can further look into this?

[@GeorgePapadopoulos11]

I want!

[@jrteal]

So how do you make coffee? Kind of missing the point with everything else.

[@nespresso]

Hello. It's best to call Nespresso directly, 800.562.1465, and a machine expert will walk you through the brewing process, and answer any questions you may have. We're available 24/7 for your convenience.