Netflix wouldn't ship my order????

[@xANN28x]

Your concerned facial expressions when posing with the chilleez are perfect, lol. I would suggest at least putting away their arms and legs in those weird little pockets. It might make them less mobile if they do come alive.

[@KtWaffles]

Lmao brilliant, safety precautions seem necessary for those creatures.

[@anastasiahejduk6447]

Alternatively, might save Hermes from choking on fluff if he did get ahold of them and rips off the limbs.

[@kelthulhu]

it comes alive with no limbs and just aggressively bloxors towards you

[@mebibibi]

they'll always find a way....

[@creativedesignation7880]

Don't you mean "when they come alive"? I thought they looked ok, then I saw the arms and legs. After I found out Scarlet will "keep you on your toes" I was so done with these. All I can think about now is that those would be perfect to use in an ARG style horror video project...

[@outethics154]

Ironic that the company that made its name shipping movies through the post forgot how to use the post.

[@rx500android]

That's exactly what I thought

[@nailinthefashion]

They lived long enough to see themself become the villain

[@ruriva4931]

Wasn’t that early part of Netflix pretty unsuccessful? I was under the impression that it only made it’s name after it went online.

[@weee6888]

@@ruriva4931 nope, it was successful and did better then blockbuster

[@FranNyan]

They sent out via the post office. Shipping via UPS is a different headache all together....

[@MakerHighSchool]

Puppet maker here. It looks better on the red because the fur is pieced together so it's going straight up and down. Usually you shag down around features so they are easier to see. Because the yellow is pieced together weirdly, you'll see a lot of the weft is to the left. Looks like they pieced together remnants to get more our of it, without understanding how it works They're shedding because that is cheap ass faux fur, and also probably because of how they cut it (my guess is a press). I have a video on how to do it (not self promotion, just showing I know what I'm talking about) and you need to cut if from the back with a sharp blade so there isn't furfetti everywhere. Faux fur on dog toys is much better quality, so I would advise against giving it to Hermes. It comes off so easily, it might form an obstruction in his stomach. Sorry if I'm coming off like a know it all. I just work with so much of it, it's nice to be able to tell people about it.

[@Carcosahead]

Don’t be sorry for giving us good advice (also thanks)

[@blahhhblahhblahblah]

I agree with the first reply! Thanks for the insight, it's nice to hear an explanation about something like this that many people would wonder about but not understand why it happened!

[@captainhope]

*slides across $20* tell us more about puppets?

[@sarasthoughts]

Cool!

[@ilexdiapason]

@@captainhope i think its called subscribing to their channel

[@thelexicon7294]

Netflix not understanding what "Netflix and chill" means is peak entertainment for me, I'll be honest

[@ChocolateDesire]

They may as well have called them Fukmeez or something omg

[@maddiedoesntkno]

Oh they understand-they put a flashlight pocket in the chillies😬

[@hhoneyglasss]

@@ChocolateDesire the name “fukmeez” is glorious omg 😭😭

[@Lunabyes]

@@ChocolateDesire BRILLIANT COMMENT LMFAO

[@cybersucia]

@@ChocolateDesire LMFAOOOOOO

[@KirbyCallanTV]

If Chilliez are marketed to be a play on Netflix and Chill then they should be something like a knock off snuggie... not a demon pillow

[@davidlove236]

This is what I was expecting! The pillows were a surprise, but also make a sort of sense (cuddling with a pillow).

[@Harrison_J_T]

I mean Netflix and chill original meant sex so I'm surprised they wanted to try capitalise on it at all.

[@jaybehkay2438]

I was full expecting knock off oodies. Not horrifying pillows with faces

[@kyoyameganebereznoff]

Considering the meaning of “Netflix and Chill,” dakimakura would have made the most sense. IDK who they’d be of, though. Also, I doubt Netlfix has the guts to do that.

[@froggy5748]

@@kyoyameganebereznoff omg Netflix as an anime girl body pillow, that would be funny and I bet people would buy it

[@ohdear5890]

Netflix cracking down on the way the account is used is such a dumb decision. My family is so tangled with subscriptions it’s crazy. My uncle pays for our internet but I pay for Hulu, Disney+, Hbo max, and prime video. My mom pays for me and my sister’s Spotify and the Netflix that literally all her kids, my grandparents, and me and my uncle use. That’s three different households. If any of those services cracked down on our accounts I don’t think we’d keep them at all

[@DMCpawn]

This is why 🏴‍☠️🏴‍☠️🏴‍☠️🏴‍☠️🏴‍☠️ is the way for me

[@ohdear5890]

@@DMCpawn I used to it’s easier to just have the streaming services for me now

[@chubs191]

We will be unsubscribing out of spite if it happens. You have 4 user profiles with your account, let 4 people use the account regardless of where they're located.

[@sleepyqueer]

that’s the thing, netflix is for sure underestimating how many subscription/streaming services they’re competing with now and the fact that most households can’t afford to have two netflix accounts

[@lordzoltan8903]

I had a professor telling me that he has two houses, one in Florida and one in New York and they were trying to say he can only use it in one of the houses.

[@TheGrossDemon]

Do they really think banning password sharing is gonna make more people sign up? Some of us only use other people's accounts cuz its simpler to have access to an account than have to use other means of finding what you wanna watch. Banning me from using other people's accounts will only make me take those extra steps to watch the thing. Cuz extra steps are freeeeeeeeee

[@bluz1864]

I'm already a step ahead of you there! I might only get Netflix again once Alice in Borderland comes out because I want to support the cast but besides that, I've already gotten rid of Netflix and I've survived for the most part. Edit: I know it's out but I finished the first season long ago and see no point in keeping my subscription until season 2 comes out.

[@DieAlteistwiederda]

That's exactly what I will do as well once they ban it and I'm the account owner. I'm not gonna keep paying if only my partner and I can use it though. Right now we share it with people in our apartment building and yes they pay their share as well.

[@eminempreg]

@@bluz1864 not sure what country you're in but Alice in Borderland has been out since late 2021..maybe earlier in the US atleast. Unless you mean a second season

[@bluz1864]

@@eminempreg of course I mean the second season.

[@bluz1864]

@@eminempreg and it has been out since 2020, not 2021. It just was not promoted well enough. I had Netflix for Lucifer because I watched that since Fox and in the process, I rarely found anything I really liked but AIB, that was it. Then I just basically cancelled Netflix after Lucifer because there is no official release date for AIB yet except some time this 2022. Probably December but I don't remember where I rrwd it.

[@TimothyCollins]

Wow... okay, full disclosure : I work for a major company. I won't say who it is but it sells mainly furniture and it's Swedish. I work with the customer emails. And I'll admit, we are a mess in that area, totally understand customers who are angry with us. But even WE aren't THIS bad at customer communications and shipping.

[@Carcosahead]

Is this company… I-I-Ikkkkkea?

[@hedgeknight_17]

LOL furniture and Swedish wouldnt give it away at all 😆

[@AllisonJonas95]

LOL this whole video I was thinking of my similar experience with that Swedish company that was 100x worse than her experience with Netflix. At least she got email responses lol.

[@TimothyCollins]

@@AllisonJonas95 Oh, I fully admit we suck at these messages. I thin we are getting better but we still suck. But at least now we actually send the messages out...

[@ezekielmadzele7480]

@@hedgeknight_17 what is it?

[@4teenpages]

*You started the video wondering why their shop isn't "a bigger deal"... Then inadvertently explained exactly why by detailing your order experience. They clearly haven't gotten their shit together enough to even advertise the shop & don't wanna piss everyone off* 😂

[@nailinthefashion]

This video better light a fire under their asses ... we need our Chilleez!!!!!

[@cakebby18]

I unsubscribed from Netflix bc they kept randomly raising their prices for no reason and I got sick of it. They don't advertize the store bc they know they're over-charging for the subscriptions as is. Also what you said. I hope more people leave and they realize that they're fing up

[@FerraticaTheBard]

As someone who makes plushes and has worked at a plushie-focused store... no, those things aren't worth $25. The components to make them might be, but here the whole is less than the sum of its parts. For a plush like those, the main amount of the cost should be going into good quality faux fur, since that's the majority and main point of contact for the plush. Nothing you pay $25 or more for should be shedding, and the faces should be properly formatted and consistent. The bad shaving is just... frankly embarrassing. Plus, I agree with you about the creepy little hands - should have gone for mitten hands, legs only, or, better yet, no limbs, as they look best with them tucked away, and that would have left more money to get proper quality faux fur and focus on getting the faces right.

[@ahhh4117]

they should have used a shorter pile too

[@ratatat9177]

that’s kinda cool. you looking for an apprentice?

[@FerraticaTheBard]

@@ratatat9177 Thanks! And not at the moment, I'm afraid, though there are a lot of good videos and patterns available here on youtube and etsy if you're looking to get started. :)

[@davidlove236]

I used to work in a call center, and once you took a ticket, it was in your name until it was completed. Sometimes someone else may take it for some reason, but usually it just stayed in your name. So, I don't find it so odd that all of the interactions were with one person, particularly is it isn't a large team.

[@Experimentalpeach]

Yeah. Whenever I’ve dealt with customer service it’s been the same person within each issue if it was signed at all. I don’t think it’s that suspect that the same person would be responding. That’s ideal actually

[@ioanaprovo6513]

It may vary depending on the call center/ticketing system. I too worked in customer service (service desk), and while the agents had tickets assigned to them and also could open tickets, they could get reassigned depending on the agents' availability. The original creator's name would still appear on the ticket, but the asignee would be someone else and they were the one in charge of finding a solution to the problem. There were also updates so the agents/resolving teams could understand what was going on.

[@strawberryqueen0382]

From Quibi, news, to Netflix I am loving all parts of the SVSSCU(Swell vs Streaming Service Cinematic Universe)

[@monkeydluffy6446]

As someone who has worked in an Amazon printing op warehouse. I can tell you it was probably made by Amazon and sent to you separately 🤣 The amount of Netflix tags I've had to heat press onto shirts is enough that I sometimes clearly see myself heat pressing a endless massive pile of shirts in my dreams. If anyone is interested in how it works, there are 2 massive aisles of shirts and hoodies that pickers have to rush up and down as the orders come in on their scanning guns. Most of the warehouses are cement floored so it's killer on the feet. Plus the managers really get on your nerves if you're not picking at least 110 shirts per hour. If you pick shirts fast enough and for long enough, you get upgraded to QC. Which is quality control, once the pickers drop off their shirts to the people working the printers. They print the image or logo on the shirts and then throw it on a giant heat dryer. On the other side are the people on QC, who has to make sure the print is straight, not distorted, etc. If it's all good to go and it is some random or non-branded shirt then all is great, because all you have to do is throw it on the folding machine and the person on the packing machines will bag it, and toss it into a massive wheeled bucket. Where the person who's working the conveyor belt, will come around and get it ready to be stored in even larger boxes that are gonna be shipped off by various mail carriers. If it's a crazy busy day and the majority of the shirts are branded, then your whole day can be ruined if you're on QC. Because you need to put them aside to form into this giant pile at the heat press table. When someone is finally free, they'll head over and find the corresponding tags for the shirts. The warehouse has these massive wall of branded tags to heat transfer on the back of the shirts (they go right underneath the regular white tags). It's hell trying to find the company you need, for a order. Marvel, Disney, nickelodeon, MTV, and Netflix were the most frequently ordered shirts. BUT Amazon & the companies can't make it simple for us, because there are the NORMAL basic brands tag, and then the 20+ subcategories of those brands tags. Rugrats, minions, etc all have a different nickelodeon tag. So does Stranger things, and every show or movies they've made clothes for. So you basically need good memory or the luck of the gods to find the tag you're looking for, because the wall is not in alphabetical order and it's also not grouped by the companies either. So instead of playing hunt the correct logo against a wall of 200 randomly ordered company logos. During the rush, you just have to let them pile up and tackle them at the end of your shift most of the time. We aren't allowed to play when it comes to shipping clothes out, so it doesn't surprise me that you got the shirt first. Someone at Amazon probably printed it the same night you put the order in. Because if your working on the printer they want you to print a minimum of 500+ shirts per shift. That's also probably why the packing is different, we use the regular standard packing bags. So yeahhh, that's all I have to share about that. Though I will add if anyone ever wants to work for Amazon, stay FAR far away from printing ops warehouses. Unless you don't care about destroying your fingers on the machines & by touching the shirt chemicals. Breaking your feet by pounding concrete or standing for 7 hours straight. As well as the immense lower back pain from the constant bending you will do printing shirts, being on Qc, or even just working the conveyor belt. I used to work as a waitress and bartender for 6 years before Amazon. It was hard work but it never gave me a fraction of the long-term damage to my body that working only 4 months at Amazon did. I still can't stand still for longer than 20 minutes at a time before my back & feet are attacked by sharp agonizing pain. My fingers are still peeling, and my thumb nails are still growing yellow from handling the chemicals you touch on the shirts when it first comes out of the printer. That's the main reason that they have a massive turnover rate 😅. Someone will train for 1-2 days and never come back. It feels like torture and to be honest it basically IS torture to the body. The 16$/a hour was really not worth it 🥴🥴

[@eggs_777]

Same they got me for 2 years and that’s it!!!

[@monkeydluffy6446]

@@eggs_777 Omg wooow, thank you for your sacrifice 🙏🏾. My co-workers who had been there for a year or more were basically superhumans in my eyes 😄. I still don't know how y'all managed to do it for so long. Though tbh, the numbers they could hit every shift, sometimes made me want to knock them out, because the managers would always come around using them as an example. They were truly insane for expecting me to reach the same output levels as the amzn-veterans. I don't remember how many times I had to tell them that I'm a super delicate human-model build. They dont make us like they used to back in the day, so I break easier & faster lol. After the 1st month, I was in pain every day and more than ready to quit; buuuuut I was still a people pleaser at the time 😮‍💨. So I felt super bad leaving everybody during the height of peak, especially after I'd been completely trained on how to do everything. Though managements lack of sympathy or gratitude for our suffering sent me packing and out the door as soon as it slowed down 😏😏 4 months was my limit. It got to a point where I had noticeably smelt like coconut Epsom salt everyday. Because I had to do a full body soak for 2 hrs after every shift, and 30 minute soaks on my off days. My body was in shambles, and getting repairs done are expensive as hell 🥴🥴 When I left, I swore never again smh. Amazon can KMA. Every email they send me now asking me to come back for $18 an hr goes straight to spam 😂😂

[@chillarypuff]

This is insane, I'm so sorry you went through this but I'm glad you're out now 😔❤️

[@pearlygirl88]

Holy shit. That is horrifying. I’ve purchased three shirts from Amazon on demand and the quality was always shit (peeled immediately and was shoddy coloring). I knew that part was probably just Amazon being cheap with their printing process. I’ll never order again now because of the damn near human rights abuse. How has OSHA not gotten involved in the chemical burns alone? I’m so sorry friend.

[@monkeydluffy6446]

@@pearlygirl88 Amazon warehouses, no matter what their purpose is, are known for doing the absolute bareee minimum when it comes to OSHA safety 😑😒 Since the chemicals only discolor the nails and don't disform/break it. Then it must be safe, plus you can just wear gloves (which you really can't cause it messes with speed and how you print & pull shirts without flaws). If your feet hurt, oh well that sounds like a you problem cause everyone else has been working there for years and they've never complained (translation: they've never cared or listened to the complaints). If your back hurts, oh well because of the same reason as before. You have to take care of it on your own by figuring out how to work more ergonomically or buy back braces. As long as someone comes into work their shifts without serious life-effecting injury, then in both Amazon/OSHA eyes everything is fine and there or no hazards present. Only when accidents happen do they make changes, for EX. at my friend's work at a packing warehouse a few months ago. Someone damn near fully lacerated their Achilles tendon mid-shift, when they were pulling one of the pallet beds and it caught their ankle. So Amazon (at that location as far as I know) has now forced everyone to wear steal toed boots, despite how difficult, uncomfortable, or heavy they are to walk in for staff 🥴 Also @chillarypuff thank you 🥰🥰 I'm also lucky I could afford to leave for better work opportunities. I still feel bad for all that are still working for Amazon in general, especially since alot of our work could be done by machines and they could re-organize their work force to hire ppl for more positions where they truly need it rn ie. Machine/IT techs, support, manger/supervisors, HR, health/medical, and drivers/delivery positions smh 🙄😅

[@nailinthefashion]

BE SURE TO KEEP THEIR LIMBS STORED WHENEVER YOU SLEEP SO THEY'RE LESS CAPABLE AMANDA. A CAUTIONARY TALE....

[@Romanticoutlaw]

also, NEVER feed them after midnight

[@nailinthefashion]

@@Romanticoutlaw or ever, really,

[@notaperson9831]

Is it just me or do they have… knees..??

[@nailinthefashion]

@@notaperson9831 LWF it's best we don't acknowledge their joints in hopes they too forget how dexterous they truly are

[@simon_969]

You just make them angrier

[@Lindsey.mp4]

As someone that works in customer service for a major company that relies on customer orders, we have begged them to build in a system where people are notified when something goes wrong with their order. However, it’s cheaper for them to just let their frontline workers get yelled at than actually develop something that benefits the consumer. Multi billion dollar companies pull this BS all the time.

[@sunshinet90]

customer service is so weird. in past jobs, when we were out of something, or something was backordered, it's like the company is desperate not to let the customer know. i remember getting emails with scripting on how to handle calls of people wanting to know where their order was or why there is a delay. the email would specifically forbid us from admitting that there was a backorder and i even got yelled at one time when someone overheard me telling that to a customer. not sure what the big deal is but it just seems to me like companies don't want to give their customers the respect of clear communication, and then that all falls down to customer service having to take the brunt of the angry response and having no other response than to apologize.

[@beastghostt]

Wracking my brain trying to think of WHO other than you, specifically for the purposes of THIS video, would casually spend TWENTY-FIVE DOLLARS on any of these poorly-made, anthropomorphized throw pillows. Also, in all the years that I received dvds from Netflix in the mail, I don't remember a single one ever getting lost? Much to think about.

[@28pinkdancer]

im 1000% with you on the whole "we take ur money, if u get a product good for u!!' e-comm BS. hardly any other (if any) business works that way, and it leaves tons of room for the customer to be taken advantage of. Also, while e-comm deliveries are all but guaranteed in a large enough population, rural communities constantly see massive shipping delays and losses

[@FranNyan]

99% sure netflix is not running their merch store. Most places farm that stuff out. And as someone who ruins a business and has had a wide range of shipping headaches, sometimes it's the shipping company that's fumbled it. I had someone email me asking after their order that still just said "label created" that sent me into a rabbit hole of trying to figure out WTF only to see 3 weeks after shipping that it was finally scanned in a post office two towns down from where I had shipped it. Basically, sometimes businesses don't communicate because they just don't know something's wrong. Especially if the hiccup is downstream.

[@DieAlteistwiederda]

I work in e-commerce and that customer service really sounds horrendous. I did a lot of customer service as well in my time for companies of different sizes and every single one of them was great at communicating difficulties. Otherwise I would have left, I don't want to deal with this bullshit even as an employee.

[@Chxbearie]

As someone in Customer Service who works with UPS this "label created" thing happens sometimes (usually because we plan for an item to be restocked soon but manufacturing doesn't send it for weeks) but our excuse is customer service is THREE PEOPLE IN TOTAL for hundreds of orders. Surely Netflix has more manpower than us

[@FranNyan]

Doubt it. When you have a division that's doing something drastically different than the rest of the company it tends to either be farmed out or shoestring. Also, with how much of manpower shortage there is for grunt-level work, they probably can't find anyone they're willing to pay for to take care of it.

[@Chxbearie]

(Also my job isn't retail its replacement item fulfillment so it is different but still)

[@bewareebear]

If their shop only has 18000 followers, I doubt it

[@viewfromtheevening]

I hope the shipping delays weren't because the Chilleez escaped from the factory... or even worse, while they were being shipped.......

[@bunnyfabuloso6948]

I personally LOVE plushies so when u said u were disgusted when u saw the chillies i was entirely ready to disagree,, but then u revealed and my stomach literally turned over, those “arms&legs” are terrifying 😭

[@basementdwellercosplay]

The chillez reminds me of when our youth pastor tried to be cool and asked a bunch of high-schoolers and middleschoolers," Any of you been Netflix and chilling this summer!"

[@hicknopunk]

🤣🤣🤣

[@rivetsquid8887]

I think the most frustrating aspect of this all, to me at least, is that they *should* know shipping and logistics. Before contemporary Netflix, you literally would have then send you dvds, it was once their whole business model.

[@meinenklinke]

OMG. I had a truly glorious interaction with shop Miss AAA. They sent me someone else’s order. Like I had that other person’s full information. So I was trying to find out if they wanted me to send back the order in order Since they actually sent me both this other order and my order. It took weeks of back-and-forth emails with them insisting that I needed to pay shipping to send them back their mistake before they realize that I had received an extraneous order instead of just the wrong order. When they finally told me to just keep it. But like? I had to pay to ship them back a wrong order? No. Like, if they wanted me to prove that I got the wrong order I had sent pictures. It was bananas.

[@darkninjafirefox]

The visible regret on your face whilst opening the furry squares was really funny

[@angelashallow7930]

“Would you buy a Chillieze” Yes, yes I absolutely would I love them and their demon arms

[@wompwomp9946]

"storage pocket" ...people are gonna fuck it, aren't they

[@mmonkeyman1403]

Willing to guess the lack of awareness is tied to some sort of intentional lack of marketing by Netflix. This shop sounds like a drop-shipping setup by Netflix, not an in-house fulfillment situation. Sounds like an experiment to hunt for new revenue centers.

[@cannedbananamilk6998]

sooo i might have an explanation for this?? i work for a company that subcontracts orders out to a few manufacturing/merchandising facilities in china. during march through like may shanghai went into massive COVID lockdowns for weeks and weeks on end and shipping anything out from there was basically impossible for a couple of months and they've only recently been able to get operating again. mostly going off the timeline you mentioned - my guess would be that your hoodie was made by a separate vendor than the rest of your order which is why it came sooner but the vendor for your other items was affected by these lockdowns. still weird that customer service wouldn't have communicated this to you tho and honestly having also worked corporate CS i wonder if the company even would have communicated this to them

[@existential-axolotl]

I will never forget my 10th grade bio teacher doubling over after we made him look up “netflix and chill” after making a joke and all he could say was “THIS IS LAST PERIOD AND NONE OF THE OTHER CLASSES TOLD ME”

[@hiitsaria]

why didn't they make them in some kind of velvet instead of the fur? they look really creepy

[@maggiebodner7946]

As someone who worked in e-commerce, the agent likely added themselves to follow your ticket, to ensure they were notified when you responded. Typically we do this for a customer with a complex issue to make sure it gets resolved, but uh……. That’s not what this is 💀

[@emilyfoster6775]

As someone who makes stuffed animals for a living, those chill plushies will live in my nightmares. Both because of the design and the decisions for materials

[@RJ_Barricade]

Oh geez Sunny the demonic cheezit is terrifying 😱🤣

[@salcatart]

I just found the Netflix shop yesterday and was thinking about getting stranger things merch… maybe not so much now if that’s what their customer service is like..

[@nailinthefashion]

Search for small shops, I'm sure there's an artist for you to find

[@salcatart]

@@nailinthefashion that’s such a good point!! Will keep in mind if I decide to make that purchase.

[@nothingtoseehere4955]

I was after the MacxStranger Things collab. There was 1 gloss that was out of stock across the entire internet, so I ordered it from the only other place still selling it - Netflix Store. Mac itself shipped the rest of the stuff same day, and it arrived in a few days. Netflix hasn’t had any movement since last Wed. I got an order confirmation, then nada. Annoyingly, the Australian page also lists a includes bunch of merch that are region locked once you put them in your cart. What is the point of redirecting me to my regions site then?

[@dolliebuck1299]

It’s not Netflix, I get the same issue with Target whenever they use UPS

[@violetholiday]

Netflix started with mail order movies, they should 100٪ know how to do this shit. But then again I never got the Little Mermaid DVD I ordered as a kid either.

[@JasminMiettunen]

Why does your % sign look so weird?

[@violetholiday]

@@JasminMiettunen I don't know, maybe because it's attached to a number (lets test 13% vs %) Huh I guess not

[@sunnychen9051]

As someone who’s name is Sunny, hearing Amanda saying the chilleez name was haunting

[@robineras477]

Same with the blue one. It was wild

[@drew3454]

I was not expecting the Chilleez to be that creepy looking 😂. I'm glad it's made with artifical leather, I'd hate to think that an animal died to make those.

[@theadventuresofzoomandbettie]

often the service teams will use the one name that looks like a real name, but it's not. Makes people feel like they've made contact with someone, without giving out staff's real name to strangers. 2 companies I've worked for have done the same thing, and customers never knew.

[@rogerroger9952]

as someone who collectes plushies, I actually like the design. i like the creepy vibes, but i don't like the pockets or velcro. also, if they're shedding, that's an immediate no from me. especially for $25.

[@moonlightdreamer4957]

This reminds me of when I preordered something from a band I like’s website. It was preordered for July and continued to get pushed back and only one time did they reach out to me without being prompted. Hot Topic was getting the thing before any of us were and it was crazy. I finally got the thing months later.

[@SoaringLettuce]

A pocket at the bottom of plushies you're supposed to "Netflix and chill" with, huh?

[@FlowerSong606]

This shipping problem is reminding me of the phone that my service provider ordered for me that I paid upfront for..and the delivery thing just says label created ...and no other information It's been 2 months xD and my phone is nowhere to be seen .__.

[@Carcosahead]

F consider that phone lost.

[@FlowerSong606]

@@Carcosahead well they better refund me then xD I've been pretty patient

[@chloebascetta5434]

Not the chillussy omg... the red and blue are kind of cute but the others are just. No. Also definitely not worth the price point for the customer service and product quality

[@diegocorona-lemus99]

Idk if it's Netflix's fault or UPS because they have lost 2 packages of mine and said they could not do anything for me

[@WhatAJazzyBear]

i FREQUENTLY have issues with UPS. this sounds exceptionally bad so i'm sure there are also some issues on netflix's end but yeah. probably more UPS's fault than you might think

[@snesguy9176]

I've had issues with both ups and FedEx over the years, it's not perfect but I've had the least issues with USPS so it's usually my go to for shipping if possible.

[@L42069]

oh my god... they have a balmain collab with a $4000 purse....

[@nailinthefashion]

Because who needs tasteful Gucci in the darkest timeline anyway

[@DraculaSpectacula]

I love cute/creepy whimsical things but those pillows are vile. They look like a cooperate attempt at ugly dolls but nobody had the care to put effort into it

[@kezkai]

I haven't had the chance to watch your videos much in the last year or so as I've not had the time to use KZbin but, it's honestly great seeing you still using the same intro. It's truly timeless

[@SoSquareImCubed]

I worked e-retail for a bit (not for netflix thankfully or unfortunately?) and one of the things we were taught to look out for was "reseller orders", or orders that appeared to be purchased for the sole purpose of reselling our items. We would look at the email placing the order and items ordered, and if it appeared to be a competing business or was otherwise flagged by the system due to the amount of items, we would usually hold the order or cancel it. It wouldn't surprise me if your email got flagged for having the word entertainment in it and maybe they thought you were a reseller like movie trading company or something.

[@jtlovescodelyoko]

Netflix having a offical online store is not a suprise Southwest Airlines has a store

[@wormiekarma2563]

I feel like I bought one those plushies my whole room would be a shed fest

[@sammiyt7837]

I work for a large warehouse that works primarily with UPS, and this is a super weird situation to me. If we have to issue a replacement due to a lost package we have to update CS basically every step of the way. CS watches the tracking til it arrives. If we lost a package TWICE we'd get reamed out. If theres a single item not in the warehouse but that we'll be receiving eventually they usually will email that we're waiting on more stock. March still had supply chain issues but by May we were getting new product daily. If you have more questions about it def let me know, but for a large scale company they should have their shit together.

[@sammiyt7837]

As for your email being flagged that'd be weird as hell too

[@znewt99]

Try to order the socks with the same credit card as the original order but with your personal email address to see what happens

[@blane2472]

The little hands are freaking me out.

[@brutalbunny]

that *rip* when you tore into sunny's bottom made me audibly gasp bro WHAT is this snuff film plush toy

[@buddhacatti]

I kinda like Dusty, he looks like he's dying just like netflix.

[@kaseyingham395]

i think the chileez are so cute. I would probably consider buying them if not for the shedding issue

[@cleokaiba9597]

Give them away as a gift. So that people can be creeped out and think of you. 😂😂😂

[@heartgrenade8359]

Alternate horror potential. They multiply slowly and move around the apartment without you touching them. Reappearing inside when you try to throw them out.

[@dancorwin9232]

I worked for a not super well run warehouse / distribution company, and what you're describing from Netflix sounds exactly like how my company ran things. Distribution is insanely complicated behind the scenes, and if the people running everything aren't properly equipped or trained, it's an absolute nightmare. It becomes a few dozen people in customer service frantically sending emails just constantly tryng their best to put out fires with the tools they have. The weird discount thing where you have to tell them your order number, we did that all the time. It's actually easier from the business end to do it that way than to give the customer coupon code. But the real reason is probably that some executive decided that that was the way they were going to do it. Probably because it's more annoying so less customers redeem them. None of this is to invalidate the awful experience you had. It's honestly sad how common stuff like what you're describing is.

[@heplen]

As someone who works in customer service answering email requests, if a customer opens a ticket about the same situation or problem as one that’s already open, we tend to assign the new ticket to the same agent who is in charge of the first one. This just reduces the number of people who have to catch up on the details of the request/problem, and kind of streamlines things.

[@douglasboyle6544]

"I'll give them some promotion, why not?" You're such a generous influencer helping out the little guys.

[@xz5685]

If Netflix really wants to cash in on “Netflix and chill” they should make knockoff Nuggets

[@frumtheground]

This is probably onenof my favorite videos from you so far.

[@kyrakun]

Why didn't they at least give the pillow monsters different facial expressions 🤨 so lazy

[@spacedudejr]

Finally a plush that comes with a pocket for your fleshlight

[@kennedydanner3299]

I love when Amanda calls out big companies, I appreciate her being so open and honest

[@hieithefox]

We used Netflix for years when they mailed out dvds and never once had mailing issues so it’s hilarious that they messed up with that also totally wasn’t expecting the hideous pillow things

[@AzmiAb]

I thought they made the profiles into throw pillows, why are there little feet and hands?!

[@ammm8096]

They are chilleez because they give you the chills

[@terranowlin6215]

The faces as you talked about the stuffed toys was hilarious. And yes your merchandise is much much better. A 1000% better.

[@matthewmcinnes7253]

See I was initially thinking the back pocket would be for the tv remote then I thought about how it’s based of Netflix and chill and now I’m upset… 😢

[@semirelatablesarah]

This feels so strange as it honesty seems like a small company.. coming from someone who works for a company that has a small online shop. I literally note, pack, create the labels, dispatch and follow up with any issues so, the whole process. Unfortunately once the parcel is passed to the courier, it’s rarely ‘our fault’ when things go wrong but we are still responsible. It feels like you’re drowning with so many things to keep track of but that’s what happens when there is not enough staff...

[@savage9264]

I'm guessing the zipper pocket is for you to hide controllers and such

[@drewjay8940]

Walmart also sucks about sending products. I bought a toy from them for an angel tree. I bought it a month before the deadline. Within a minute of placing the order, I get "Psych! That thing we sold you actually isn't in stock, get bent

[@danithepiggy4772]

Wish I would have known about the mess this store was. I ordered only the stranger things uno …. A MONTH AGO and I’ve yet to even get an update on it

[@ScottGuertin]

14:23 They might also assign customer service reps when the issue first comes in and that rep stays with that client over the course of subsequent interactions.

[@3seven5seven1nine9]

I love hearing Amanda talk down to Netflix

[@LegendsOfLiberation]

Ordered a squid games halloween outfit in September and now its November nothing.. they said supply issue and wont refund as apparently its now "nearly" being dispatched last week

[@ButyoucancallmeKat]

Okay internet. Now we have to decide what we will have to do to get Amanda to film a horror film starring these creepy things and the perfect Hermès to destroy them!

[@lostinwonderart]

I worked for an professional sports team that ran its own retail/website (most don’t run their own), and the website for merch was one single person who did orders and answered customer emails/problems. She did not use her real name in emails with customers. And, their Instagram had nearly very low follower count in comparison to the actual team’s Instagram, based on that, I imagine that Netflix could be running their retail website for merch on a similar business model.

[@lefton4ya]

I worked at a shipping warehouse that was 3rd party logistics company for retail website and it was a sh!t-show with multiple orders were messed up all the time and they shipping things knowing they were messed up or just never shipped things and makes as shipped throwing out label. My guess is whatever logistics company they use messed things up. Unless they ship from same warehouse as Netflix DVD service in which case it must really be a mess.

[@xandermin]

suggestion for what to do with the chillies: buy some cute pillow cases (or make your own), put them over the chillies, & voila! you've got some regular ol' throw pillows!

[@AuthentiKaate]

Imagine being the designated Chilleez face shaver

[@hauntedsunsets]

I know when I worked customer service at a really big company they tried to keep one person working the same ticket as much as possible so IN THEORY it could mean that their customer service department could be big and also just have one person stay in touch with you - I would be the only person in contact with someone for months at a time for ongoing issues - but that doesn't mean that is the case. Even if they've got the biggest customer service department in the world clearly it sucks and they need to step up their game

[@lenapawlek7295]

The chillez are spooky!!! Cant believe you got all of them lol

[@instigraph]

Amanda's reaction to the chillies was just precious

[@strawberryqueen0382]

Why is Swell having more followers than Netflix so funny…first with Quibi, then the news, now Netflix. I love the SVSSCU(Swell vs streaming service cinematic universe)

[@agatsuma.ookami]

I ordered a bunch of stranger things items in July and... Still haven't gotten anything. 😮‍💨 Multiple emails and it's just "shipping next week!" For.. Weeks.. I got different names for each email and call. Though the calls were always the same person.

[@kimschuler2906]

I would like to put out that UPS does have quite a bit of trucks that do get into accidents doing cross country runs delivering packages. If I remember correctly, around the time that you put your order in, a UPS truck got into an accident and burned up on the highway.

[@MrSchimpf]

The Chilleez have added to the lore of Swell and we're all the winners, while Amanda now has to fear them coming to life. 🤭

[@EdwardianRainbow]

Not that she doesn't usually but Amanda is stunning in this video. Like she's glowing and her hair looks fantastic. Edit: I checked and I know the show was done in 2020 but the fact that there's zero Bojack Horseman march is a crime.

[@DJKuroh]

Your point at 13:30 is why I don't do Kickstarter. I work in card disputes and when people don't get their Kickstarter reward Kickstarter literally replies to us with "our terms state you are donating for funding, we are not liable for any promises rewards not being delivered." Nah fam, that's crazy. And we know how long Kickstarters can take (sometimes to purposely push people out of the dispute timeframe).

[@HunterWoodlawn]

Thanks…. Now I want a damn Chilleez. 😭

[@appleBEEZ]

Sunny is significantly more cursed than the other Chilleez

[@michaelalpert8328]

Your order is missing cause the chillez killed the drivers

[@TheGrossDemon]

As a dog walker who sometimes has to wait long periods of time between walks, I used to go to the park and watch things on my phone. Mostly KZbin and anime, but if i wasnt addicted to youtube I'd watch more Netflix lol