HELPDESK - how to get started in IT (your first job)

do want to get the BEST hacking certification? ENTER TO WIN everything you need for the OSCP: training + exam + labs: bit.ly/nc10daysxmas2020
the secret phrase is HELPDESK
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#helpdesk #itsupport #informationtechnology

[@NetworkChuck]

do want to get the BEST hacking certification? ENTER TO WIN everything you need for the OSCP: training + exam + labs: bit.ly/nc10daysxmas2020 the secret phrase is HELPDESK STUDY WITH ME on Twitch: bit.ly/nc_twitch SUPPORT NETWORKCHUCK --------------------------------------------------- ➡️Become a KZbin Member: bit.ly/join_networkchuck 👊Join thisisIT: bit.ly/thisisitio 👊 ☕OFFICIAL NetworkChuck Coffee: NetworkChuck.coffee NEED HELP?? Join the Discord Server: bit.ly/nc-discord

[@TheLonelySoulja]

Hey Chuck to continue my background info I stated during the live stream of this video I have little experience I gain when I was at ECPI years ago. I know another guy stated he went to ECPI as well. ECPI is basically a fast track technical school. I sadly didn’t finish my degree. The rest and most recent experience I have is the freelance T-mobile gigs I have been doing the last couple of years off and on, but it was not a Contrator or full time IT job.

[@TheLonelySoulja]

As for my LinkedIn account please let me know when you are doing another video like that and I was being serious I am willing to send you a copy of my recent resume and see what you think of it

[@treyhawkins8380]

Hey Chuck, I just wanted to make you aware that your "Learn Python" link is not working for me. I get a blank webpage saying "bad merchant".

[@marsupialgaming484]

Hey, just found your channel. I'm really enjoying the content and voice. I'm 31 and have been thinking about transitioning to a career path in IT and would love some direction where to start

[@dillon1012]

Is Helpdesk a good choice for someone who is on the spectrum? (My people skills are fine)

[@mathewstow2976]

I was a 33 year old plumber and started my IT certification journey earlier in the year, my plan was to complete the CompTia pathway and try to get entry level cyber role, I loved the learning and I felt I was wasting my time in my job and I should just try to get into IT and build my skills. Well I did it, after an extensive interview process I've landed a IT Support Engineer role at a cyber company having only ITF and Net+. I recently discovered your channel and I plan to go through it all. Good luck to everyone out there and don't get discouraged and keep fighting.

[@BloodyClay]

Thank you for your words

[@angelcortes220]

That's what's up Bro! Youre an inspiration.

[@SnedzTheBricklayer]

How did you find the change in work environment? Been a bricklayer for 17 years but I've been into IT (coding, networking and pentesting) for almost as long and i'm just starting my journey to making myself employable within the cloud insdustry. But I'm terrified I'll get there and feel like brookes inn shawshank redemption 😂😂

[@jonathannycum5809]

Brother you don’t know how encouraging your comment is for me. I’m a commercial electrician looking to break into security and I see so many people struggling to find jobs. It can be disheartening. I haven’t searched for a job yet but I have be “networking” with people in the field and aligning myself with people who could potential help me get a job when I’m ready.

[@mathewstow2976]

I think we all deal with some imposter syndrome but I'm happy that I am following a long time dream of mine, I never saw myself growing up being in blue collar work but that's how it ended up and its an honest living but u felt I wasn't living up to my potential and I felt under utilised but I see it as an advantage having seen the real world and gained valuable life experience where as some people IT is all they know. If you want it go for it, you can always fall back on your building if it's not for you. Good luck

[@somethinsav4ge253]

Just got my first IT job and I hadn't even finished my A+ cert yet. They really did just want customer service skills, a willingness to learn from superiors, and a good personality. Chuck is speaking the TRUTH.

[@Hazmo9889]

How’s it going so far

[@ManifestOptimism]

This is the direction I'm heading towards. Congrats on your journey so far!

[@somethinsav4ge253]

It's going great so far! It really is just all about your ability to absorb information and applying customer service skills. I'm almost 6 months in and it's been going swimmingly.

[@zooteddd]

I'm in the process of switching from my role as a restaurant manager, I have one cert from Google so far. I feel like my customer service background and can be a great asset in the transition.

[@Celticsrawesome]

Do you have any recommendations for job searching or resume building? I’ve applied to well over 100 openings since April and no interviews yet. I have 3+ years in customer service experience as well as bachelors degree in an unrelated field.

[@josh_tes]

After watching this video I got a job on the Help Desk. After a few months I got a job as a System Administrator…and now I’m studying to become a security engineer. Fell in love with IT. Thank you Chuck!

[@seetsamolapo5600]

How'd you apply to get in?

[@andyz3225]

I got out of construction a year ago and decided to teach myself programming. Tomorrow will be my first IT related interview for a help desk position. Imposter syndrome was starting to get heavy. This video pulled me out of that. Thank you Chuck!

[@kdtechspace8796]

I am also embarking into the IT industry. I was in the construction industry for 10 years. How have you been adjusting to the new line of work?

[@Bbookinn]

haha this comment is literally me right now. Have an interview soon but the imposter syndrome is real

[@elchinomacachino]

how did it go?

[@andyz3225]

@@elchinomacachino I didn't get the job, however, the interview went really well and it actually boosted my confidence being able to answer questions and realize that I have, in fact, been learning stuff. Just gotta keep trying. Got my first star ever on a repo yesterday so I'm pretty stoked about that.

[@andyz3225]

@@kdtechspace8796 Well, I'm not in a 9 to 5 job yet. But the lifestyle certainly takes some adaptation; I'm not one to exercise regularly, working construction was my exercise and it kept me more or less in shape. Thing is I didn't have to think about it, it was just part of going to work. Now I have to remind myself to not be so sedentary.

[@rikachiu]

2 years ago, I made the swap to a career in IT watching your channel. I started as an IT Associate. Starting this coming Feb, I am being promoted to a Sys Admin :)

[@kalubdailey6257]

Is that confirmed or they just telling you that.

[@ImParzelli]

No college right?

[@rikachiu]

@@kalubdailey6257 It's confirmed, I just signed the new paperwork last week!

[@rikachiu]

@@ImParzelli Yep, no college. Barely highschool. It was all certifications and talking to them about my home lab. Showing my ambitions and passion for IT and all tech. That was the most important part. But having loads of customer service jobs in the past was a significant help in getting my foot in the door for an actual face to face interview.

[@kalubdailey6257]

@@rikachiu congrats

[@kae9mm722]

I watched this the day it came out. I now have a remote help desk job, paying very well. Everyone please be persistent. Thanks Network Chuck!

[@user-dc1kf3gp4t]

Congrats man 🔥🔥 Can I ask ur certs or experiences, I'm new to this and would love a guide from the real world.

[@robertlemonsjr]

Haha me too

[@tobrosinternationalbusines4194]

i need some guidance with my resume

[@jayvet8402]

How did you find the job and where is it?

[@kae9mm722]

@@jayvet8402 read my reply above

[@GROOT02267]

Chuck, you are the man. After watching this video and having no IT experience or certifications. I started applying to jobs and finding a way to directly email HR. I explained that I was currently studying for the A+ and even offered to shadowing. They saw how hungry I was to learn, and I got the job as a entry level data center technician. One step closer to the goal. Update: Hey guys, sorry I was not able to respond sooner, I'm currently overseas with the military. Overall, in the civilian sector, things are great mainly because I had the opportunity to work with great people. All i had to do was show interest and ask the right question. You don't need to know everything to create a difference in your work environment. I was never late, never said no when extra work was needed, and took plenty of notes. Made great friends that even at the moment, some of them have reached out to offer me other opportunities. Currently, I'm studying for my security+, and I will try to get into cybersecurity when I get back to the States.

[@jessemiller4052]

update??

[@charlesmagno28]

if it wfh? ideas for data center tech pls! :)

[@DeiHarper9361]

Yes, please update us. I currently work for a pediatrics center and would like to know if I should contact HR about switching positions. I've been there 9 months and have seen a few people move up to different job descriptions and would like to do the same for myself. I'm currently part time administrative assistant..

[@Matt-me2je]

Congrats bro

[@jakes-dev1337]

Hello sir, any update

[@rarva-760]

About 10 years ago, I started my IT career with a position that was basically a help desk position and then moved to another help desk at another company. I eventually was able to get a system admin position and I'm getting ready to start an analyst type position in IT. As much as I didn't like the help desk roles as much, the experience was invaluable to my career and it's growth.

[@chriscastaneda6652]

Congrats! Can we link on LinkedIn?

[@cjh6678]

@@darkfarfetch3664 that's definitely my plan.

[@Destroymaster100]

what did you do to move into the sysadmin position from the help desk position? dont you need to have some network/security knowledge for sysadmin? did you learn on the job as a desk help worker?

[@thedosiusdreamtwister1546]

Recruiting manager: Please have Azure certification and 10 years experience. Also Recruiting manager: $12/hr.

[@TakeTurnsGaming]

don't forget the bachelors in CS

[@kofibonsu8466]

Hahahahahah

[@jcons114]

And that's just for an Entry-level job.

[@jcons114]

@Coffee Addict I think I might just stick to being and Able Seaman. I rarely see that BS at my Union Hall. Only the government contracted ships need extra certs and all that. But then again I was an apprentice, so I got the full work up on certifications.

[@Jcewazhere]

@Coffee Addict It is the same for programming. Everyone wants "Jr full stack developers" and to pay them $10-15 an hour. That's why I switched to security, I thought it'd be better. Technically it was, I got laid off after 6 months instead of outsourced after 4 and security paid better :X

[@601Gaming]

I’m 32 and have been working as an 18-wheeler mechanic for 12 years and just got a job offer for help desk and I’m taking it! Your channel has got me into IT so thank you for inspiring me and others to make the change and start the journey!

[@matheusdesouza90]

Almost the history of my life. I was working with metrology, but i'm in my early 30's too

[@keatonhatch6213]

Same except I was a driver. Hated every day of it for the 7 years I did it.

[@steve00alt70]

@@jstewart627 taking it slow and at a pace that suits you is what its all about.

[@LuisPerez-fy6up]

I am 30 and a local truck driver Any advice on how to start? Truly appreciate

[@Photik]

@@LuisPerez-fy6up Professor Messer KZbin courses

[@sekytwo]

Started in help desk 2 years ago, now I'm a Systems Support analyst and moving on to Security team next year! its been an incredible journey.

[@rwilliams776]

congratulations

[@freshchoice5177]

I hope to be like you one day

[@y0Relapse]

@@freshchoice5177me too lol

[@angelbarboza9337]

I've been into computers since my early twenties. I learned to build them on my own. I'm 41 now. Been working customer service in Banking for 20 years. Got laid off. Spend a few months at local tech school. I'm starting my first IT position as an IT refresh tech for a company that is contracted by Northrup Grumman in Palmdale Ca. I'm excited. I start Monday.

[@KevtechITSupport]

nice job!

[@Emerald_Solace]

CONGRATZ!!! You got this dood ✨✨✨

[@cartwrightimages7099]

Hey. Awesome comment. How are you liking it?

[@bd2073]

update pls 😇

[@xsplosion044]

He's someone from the future asking how did it go? How are you right now?

[@wiseseek1925]

Swallow your pride and take the Helpdesk position. It may pay less, but the experience you gain will be valuable for future career or maybe just life in general.

[@dennisanderson8663]

For non-programmers, it's pretty much the only entry level IT position.

[@wiseseek1925]

@@dennisanderson8663 What do you mean? Do programmers have more opportunities for entry level positions? I have been doing Helpdesk for few years and thinking about switching to coding.

[@JG-ih9hd]

Dude I'm in Plano Texas... And I'm trying to get into IT and I have NO problem starting at the bottom!! I've been in the restaurant industry for awhile and I'm ready for a change in my life! Ive been watching your videos on learning python. Could you possibly reach out to me and help me on how to better myself in this new career field that I'm very eager to learn just need to be pointed in the right direction. Thank you.

[@JG-ih9hd]

@Jin Amarasinghe I'll definitely check him out right now... Thank you for the advice!!

[@user-lg4le8xr4s]

"It may pay less" $13/hr might be ok if you're still in college or live with your parents. If you've got bills to pay and want to move into IT, then starting over at tier 1 in most cases isn't an option. That's not enough to get even the cheapest ghetto apartment to approve you to rent.

[@patmc854]

If you are in college going for a degree in IT check to see if your college offers IT positions to students. I got an IT helpdesk job at my college doing tier 1 and it was a great experience plus I had over 2 years of experience when I graduated.

[@kalMHe]

Thanks alot

[@droxio7280]

So what do you do now if you don't mind me asking. Are you still in IT?

[@americancanuck9790]

@@droxio7280 Yes I am still in IT I was just hired in Tier 2 as an IT Analyst. Which gives me experience with active directory, Microsoft configuration manager (SCCM) and several other things. Hopefully I can make the jump to security in the next few years.

[@droxio7280]

@@americancanuck9790 oh that’s awesome - best of luck!

[@emilyau8023]

I will check if they have any

[@m4nc1n1]

In 2000, at the age of 30, I got a degree and started in the Helpdesk. Now I am the Director of IT

[@GAMINGONFOLD]

This is inspiring

[@Grim327]

After highschool I bartender for 4 years. Building my resume focusing on that customer service experience and building my own pc I got my start in a help desk position. Absolutely loving it. Found your channel the other day while Linux was giving me a headache :)

[@gavin_almeida]

Took all your advice Chuck. Landed my first IT job at a help desk position. Happier than I’ve ever been. All I did was put that I was studying for the A+ now going for certifications and working my tail off. Thanks network Chuck :) btw I’m 19! You are never too young or old!

[@Chris-12945]

I love the passion in your voice Chuck. You make me feel good about the career path I’ve chosen. Actually because of this video I just accepted my first help desk job and start in two weeks. I was hesitant about it at first but the way you said to just jump in made me go for it. Thank you Chuck!

[@JusTVIDSE]

How did it go?

[@tristanparrish7350]

After nearly 100 applications I finally landed my first entry level job with the help of this video. Thank you! What I think helped the most 1. Optimizing my resume for ATS 2. Giving relevant experience such as home lab before my professional experience. (Had no relevant professional work experience)

[@cacattack67]

I have my first help desk job interview this week and watching this has made me want the job even more. I have been obsessively watching IT interview tips videos and IT basics and networking basics videos to be super prepared for the interview.

[@SkankingStripes]

Hey Chuck, wanted to give you a huge thanks! I watched this video in January 2021 and it has basically changed my life. In April 2021 after obtaining my A+ I got a job as an IT assistant in a medium-sized company which kickstarted my career and now 8 months later I've landed myself a job as a Junior Network Engineer with a new company! Without this video, I would have never taken the leap and I have you to thank for that! Bring on 2022!!

[@tgraphicdesign3045]

How is it goin?

[@BirdysBits]

I love your videos and your enthusiasm- Ive just started my Diploma in IT and this is what I needed to watch - thank you

[@masonmatuz6956]

This guy is so full of positivity, we have to love him giving us such priceless advice.

[@bblack9532]

Your channel is amazing! The information and advice you put out is invaluable. I'm 44 and studying for A+. Just watching your videos is putting my mind at ease because ot can be intimidating to start a new career that you know little about. Thank you!

[@abdulqahar1168]

Chuck, Thank you! whenever i feel less motivated, i come watch your videos and i get a positive kick out of it. Appreciated.

[@leonrixon5786]

I've just recently completed my diploma in IT networking in australia, this video has given me sooo much confidence in applying for those jobs, a company has just rang me and im onto my second interview today ! im sooooo pumped to finally start my career in I.T :D thanks Chuck!

[@Will-bo1xu]

Chuck I have been watching you since last year and I have been on the search for an IT position and building my knowledge as I go. I have now landed an IT Help Desk at a hospital making $34.97 an hour. Been there for over a month now and LOVE IT, but really would like to pay my respects to you. Service desk DEFINETLY opens you to EVERYTHING so you have that exposure. Talked to some of the higher up Infosec guys and told them I watch you and they also agreed that you are awesome. Keep it up!!!

[@ebk6888]

what certs do you have?

[@rickyh.arreola6701]

Any advice

[@mrwhosmynameagain]

@@ebk6888 fat swamp nickher cert and hanktrill certs

[@levilegion8383]

How did you secure that help desk position?

[@BigBirdUSMC011]

Outstanding!

[@UpwardsOnly89]

Chuck, my man! I got my first proper IT job due to your videos. For now its 25k but will go to 28k in 12 months, 35k a year if I reach tier 2. I had worked in phone based customer service before, as well as had repaired computers. What they were most impressed was me giving simple solutions to hypothetical tech issues. For example, mouse not working. What to do? - Just unplug and replug, check if laser is working, try a different mouse etc. They said most other interviewees make it too complicated, thus blowing their chance. They also appreciated my customer service background and people skills. And I took your suggestions about how to make the resume, I think that helped me a lot. Thank you very much for your help. I'll keep watching your vids to learn more and more, as there doesn't seem to be limitations on the knowledge in IT that one can aquire.

[@NetworkChuck]

CONGRATS!!!!! That is so awesome Arturs! Thank you for letting me be part of your journey. Excited to see what you will do!

[@atypicaladult8720]

Good customer service skills are essential in Helpdesk role in order to de-escalate tense situations.

[@eyemissmyunclecharles7185]

True. A lot of people getting into IT try to get in because they don’t think they’ll be talking to anyone but that’s far from true when it comes to the help desk. As an introvert that’s what I hoped for but I learned to succeed you have to get good at dealing with your clients.

[@headlesshunter8435]

Its why I swapped to IT from service. I wasn't rewarded for helping others and de-escalating situations in a good way because all that mattered was the speed of the service.

[@emilyau8023]

They ask for 2-4 years of experience and I'm like...when was I supposed to get that? Isn't help desk the lowest level and they're asking for a lot .-.

[@atypicaladult8720]

@@emilyau8023 Hey Tangerine 😊. I have found that this is a common complaint with many job positions. There are some job postings that list 0-2 years of experience, however few. I would suggest using any technical/customer support experience which you have gained. Being able to explain in detail technical/customer assistance which you have provided to friends, family, to a religious organization or social group can help better define the "years" of experience.

[@zacharycox3596]

Howdy from 3hrs south here in College Station. Everything you said is 100% spot on. I started my career as a lowly student helpdesk technician 18 years ago and now I am the lead cybersecurity engineer for Texas A&M (and a professor) If you are on the ground floor of your IT career, helpdesk the place to start. I love this video. I hope you don’t mind me sharing it with my students, Chuck. You’re amazing.

[@Sean-hd1bp]

I dropped out of school, got a job in a restaurant, put together an IT focused CV and applied for Helpdesk jobs. That was 18 years ago. I'm now a software architect. Helpdesk is a great first step.

[@recycleddolphin]

I’m 40 years old and I’m enrolled in Cisco IT Fundamentals preparing for the A+ cert. I’m actively searching for an entry level job and I’m not stopping until I get there.

[@rickyhughes3309]

Me too! I’m 40 and a few months ago I decided to get into cybersecurity. I’m actually working on a bachelor’s degree in cybersecurity. But it comes with multiple certifications along the way. I only have 2 years of school to go. I guess I’ll see how it pans out. But good luck to you.

[@Sudo_kali]

@@rickyhughes3309I’m 37 and going for my Associates in applied science with a major in IT and Networking. Less than a year to go. I’m really nervous how all of this is going to pan out. But fingers crossed

[@recycleddolphin]

@@rickyhughes3309 I ended up getting an entry level job troubleshooting routers. It’s not a dream job but it’s a start and I’m grateful for it. Got the 1101 test booked middle of next month.

[@recycleddolphin]

My goal is to break into cyber security in 2025.

[@Random-ln5mt]

What's with all us 40 year old moving into IT 😂 I'm in the same boat.

[@kdtechspace8796]

After 10 years in the construction/plumbing industry, I am embarking into the world of I.T. Videos like this definitely help with the new career change. Can’t wait to start my new journey. Good luck to all.

[@MaestroMyke]

I'm so glad I found this. Making a mid-life Career choice after having no real direction. IT caught my eye & seems rewarding financially. This truly helps on knowing where to start. Thanks for this. Your fevor for helping others is infectious. Thanks for this. 🤙🏾

[@donc7984]

how is your progress today brother

[@SeanLives]

@@donc7984 no one ever makes a follow up comment

[@seventwoseven1901]

@@SeanLives never give up hope.

[@MrGirthzilla]

Dude, this video helped me 7 months ago get into my first IT Helpdesk Job and now flourishing. Thank you so much for what you do!

[@umloiro3219]

You know Chuck... you have been a light for a lot of people trying to get into IT also you one of the people that are making IT grow and helping a lot of companies by getting new IT brothers! And the best part, you do it with passion.

[@VonKushmarck]

Best advice I got from this video was adding “currently working towards my compTIA A+ certification” on my professional summary. Been getting a lot of call backs since! Thank you

[@charlesmagno28]

does it expire like need to update every year?

[@Mexicanobro]

@@charlesmagno28 I think it was every 3 years

[@puddingat4am145]

Agreed I did the same and got 4 interviews a few weeks later. Just accepted my first IT helpdesk job!

[@VonKushmarck]

Just a quick update yall.. landed a great IT job near the end of 2021 after working a few IT contract.. Been living the dream since. Thank you NetworkChuck 💯

[@Maddog-pr1ls]

I'm working in IT Helpdesk for over 15 years. Not because I'm dumb to climb the ladder, but it is because when I would go up there is little customer contact. And that is something I really would mis. For me I do 1st and 2nd tier support and love to do workplace support and taking on calls. It can be a great satisfying feeling helping the person in need.

[@seetsamolapo5600]

How do we get in? And what are the tiers' difference?

[@s1rf0rt4h8]

Started in Helpdesk/NOC and became full engineer 3 years later. Love the vids

[@SamuelGalindo88]

This is exactly where I am in my life. I absolutely needed to hear this. I worked IT in high school and I loved it. Somehow my path changed. After 10 plus years in retail and commercial banking, I thirst for my passion career…my zen. I am passionate about grounded team oriented culture. I’m an Ace with customer service. Thank you for your genuine sincerity in sharing this knowledge. I’m also in Dallas, so that job search was super handy. Im really glad that I clicked on this video.

[@BayKicks510]

I started off as desktop support for 3 month contract then help desk for 1.5 years then technical support engineer for 1 year and now working as Junior Devops engineer. I dont have an IT degree I have a business communications degree and I have my Sec+. That helpdesk job paved the way for opportunities and for growth. I'm 27 right now. Even though helpdesk doesn't seem like what it was before, it's still a valuable experience to have to expand your IT opportunities!

[@octopi228]

Start my first Help Desk position tomorrow for a major Bank in my area. Supporting over 4000 internal employees. I think I'm gonna get tons of experience. I'm also graduating from a 2 year tech program in cybersecurity from a local community college. Thanks Network Chuck for giving me motivation.

[@realignmentreport]

I stumbled on your video and am glad I have. I started working on computers back in the day when you plugged them in to tv's when I was 6. I always have used a computer in my spare time. You have given me the confidence to try to go after my first it job.

[@jjcwell22]

Thank you for this video. I watched a KZbin video to make my own active directory lab after seeing this video. It gave me hope. I worked on the active directory lab for a little over a month. I put it on my resume and landed an interview for desktop support. I didn’t end up getting that job because someone else interviewed and already had hands on experience but the company liked what I did with the lab and how much I enjoy technology so much that they offered me their Software Configuration/Data Management Specialist position. I wouldn’t have even known where to start without your videos. Thank you, you are truly a blessing

[@jasminelaflor9773]

As Valuable as the information that was given was....I thoroughly enjoyed Chuck. From the way he talks to how he explains and also motivates!!! This is what makes a quality person! Chuck, I am new to your channel and I am getting into IT by way of help desk and you have just totally made this journey easier! Thank you so much for your TIME!!!! I definitely subscribed and hope to catch a LIVE soon!

[@phxnetworkjunkie4596]

Working the helpdesk is a great way to get exposed to all facets of IT. Nice video chuck!

[@bfoor24]

I'm currently a week into my helpdesk job and I'm so glad to finally have this opportunity. I've been digging into computers since 1997 and I can finally put my knowledge to better use

[@marybethshank1403]

I am just starting my Path To an I.T Career and I can't tell you how much this Video and the Others I have watched are Helping Me. Thank you for These and everything you share with us!

[@philliprgarcia]

I literally just saw this video on Sunday. I applied for 3 jobs on indeed, and one of them was for a Network Engineer Entry Level which I honestly applied with no experience thinking I definitely wasn’t going to get an interview. Woke up Monday morning to an email from one of their recruiters requesting an interview. I have an interview on Thursday, and I’m now consuming everything I can before the interview. Thank you for being my online mentor!! You rock man!!

[@KevtechITSupport]

Good luck!

[@kalMHe]

Sometimes in life , being bold is the best way to succeed! All the best !!

[@julius500]

How did the interview go?

[@gigahertz_1911]

Yeah how did it go?

[@zachlutz4340]

Did you get the job?????

[@ComputerGuy404]

20 years ago to start getting experience in the IT field I volunteered at a local non-profit refurbishing donated computers for people with disabilities. There was a whole crew of us of all age groups and it was lots of fun. I was 19 -20 years old and didn't have a degree. We all learned from each other. Fast forward a few years and I landed my first paying IT job without a degree and have been working in IT ever since.

[@SouthTexasPodcasts]

Just found your channel, love it, your my hero Mr Chuck. I just started a help desk position and its my favorites among the many jobs I've had. Keep up the sweet, sweet content!

[@RamboMonkey]

Yo chuck you are amazing to follow, been in IT for over 20 years, primarily been an MS EMM Engineer (BlackBerry, Soti, MaaS360) now I am venturing into the Cisco world (manged WiFi both vdsl/fttc) along with sd-wan, vdc cloud and the likes and I'm loving it, thanks dude!

[@RobCarloProductions]

One thing I would add to the entire subject at or around 1:14:13 Help desk experience will be required for many jobs, it teaches you basic fundamentals that will go a long way. If you have 3 certs but no experience I would suggest to jump into a help desk immediately! Even if its for 6 months, who knows? you might find your dream job within. Or if you go door to door or word of mouth to some administrator you might know can possibly get you an in as a analyst or SOC engineer.

[@vince6621]

This video is super helpful, thanks so much! I've finally gotten serious about life and decided to move from my cabinet carpenter job to something I really enjoy. My ultimate goal is something in Cybersecurity, but I think I will take your advice and start with helpdesk. The amount of times you pause your talking and drink coffee loudly into the mic and get distracted and repeat yourself drives me insane, but thanks for the good info and encouragement!

[@bradleybaas4862]

Thank you for this video. I started interviewing around the time this video was published. I got an internship in January 2021 and completed a 1-year University of Michigan Cybersecurity bootcamp in August. It's been 1 year working at a full-time MSP. There has been training along the way with the CompTIA A+ and am now studying for Sec+. Thanks Chuck! God bless.

[@andreir2339]

1 year ago I've watched only the first 20 minutes of this video, the "Right Now" 😅 made me start applying for Help desk jobs, got no interviews until in took A+, but now I have been working as a 2nd line IT Support for 3 months. Thanks Chuck

[@chrishigson8124]

Thanks for the great advice. You've just reminded me that despite a BSc and an A+ cert, I have many years of customer service experience to help me land my first IT role.

[@FM-cw8fx]

actually thats really bad advice. promoting helpdesk role

[@jorgemunoz8347]

2 weeks ago i started my first job as a technician (help desk), first time ever after working restaurants, factories, etc. thank you for all that you've taught me through this time, been watching you for a while while. we deal with a lot of servers at the moment and its still a learning experience for me. hope to do well in this field

[@austinrausch9836]

@NetworkChuck thank you so much for your content. For many years I thought I had to have a degree to get into IT professionally. Thanks to you I am now employed by a local MSP with almost zero schooling. Now I do have a fair amount of experience being the family's go to computer nerd as well as at every company I've ever worked for and that is ultimately all it took to get my foot in the door. I wouldn't have had the confidence to pursue my current career path without your content. You have changed my life and I can't thank you enough for it.

[@MichaelBnothere]

I just recently came across your channel and I just want to say thank you. This video is still impacting lives. I'm not your traditional student as I am approaching 50 years of age. My daughter just graduated college. Anyway long story short I decided to make a career change of sorts. I got my first official it job and it help desk. Actually I've had some experience with this in the past with other jobs in an unofficial capacity. Thank you and I appreciate your videos and your practical advice. Or never too late to start and continue on this journey.

[@goatfish480]

I caught your video last week. I just turned 36 and always wanted to pursue a job in i.t. you really helped me realize that I can do this and I've been studying like crazy and taking notes! Thank you for helping me move forward!

[@honesto8457]

How far have you gone? Any jobs yet? I am looking to switch too. Still trying to figure out what steps to take

[@Joeman21]

Started watching you as well when this video came out two years ago. I got my A+, Network+, Server+, and Security+ as part of an IT Technical School Certification Program. I graduated in August 2021 and got hired in September 2021. I had to apply to probably around 60 jobs in my area and finally got a good offer from a Govt contractor doing Tier 1 and Tier 2 Helpdesk Support for the Army. Was there for 9 months and got promoted to the IT Support Lead. I'm now making nearly twice as much as I did as a Security Officer Supervisor before I started in IT. It's truly is a blessing and I'm thankful there are people out there like you Chuck helping people get into IT.

[@seetsamolapo5600]

What's the difference between the tiers?

[@CTechAstronomy]

I just got my first job in IT Help Desk today! Very excited to start my new career, I listened to this video on my way to the interview and it made me feel super confident.

[@BakerNerdz]

Bro you're my Idol! I can't count how many projects I have running currently because of you. I have a Gaming Channel going but I've been considering starting a IT channel. IT > video games all day in my book. It is so satisfying overcoming a obnoxious obstacle, just to know you learned and overcame it. You've given me such a drive to chase my IT dream. Love you Chuck.

[@TacomaEscape]

I watched your vid 7+ months ago and I totally didn't get what would make you pumped up to work in a help desk job lol! After landing my first IT help desk job and by the 2nd month it hit me. After settling in I found myself so freaking fired up to work the help desk job that I couldn't get enough of it lol! Bring on the tickets man!!!! I gained so much experience in 6months time that management saw how much passion I had helping people and learning the whole IT department that they offered me a promotion to Infrastructure within 6months. I accepted the promotion and now make way more money but the story doesn't end there...I am having freakin fun working in infrastructure as we speak. The key to IT from what I've learned the past 7 months is that I am there to help people get back to work. No matter how high a role you're at you're still bringing customer service to everyone. I am keeping that same passion in infrastructure while I keep learning and helping employees get back to work. Bring on the network problems man!!!! If you break it I will fix it lol!

[@PlayStopRewindFilms]

I'm 32 and a father of 2. I decided to end my last career in Hvac when my wife got a better job and we realized my job would be enough to send my babies to daycare and that's it... so it was a no brainer to just stay home with them. Now that I got free time since there older and about to hit kindergarten I need to look for another career path. You have inspired me to start looking at IT and start studying for my A+

[@claytonbuck3993]

I just got my first IT support role and I am super excited to see what the future holds! Thanks for all the great content Network Chuck!

[@tom3kfcb]

Got my IT job as a Junior IT Specialist. Watched this video 6 months ago, and I think it helped me a lot :) It took me like 9 months of active searching and here I am. Thanks man, keep up your work!

[@robertreyes4243]

Chuck, there would be no way I'd be in the position I am in today if I didn't watch your video way back 6-7 years ago. Because I watched one of your videos that told me how to get started in IT and to just start RIGHT NOW! I took your advice and did just that. Now, 5-6 years later, I've been in IT for 5 years working on my career and am now a Linux Sys Admin working for an amazing company, making a great salary, and loving what I do! And get this, NO college degree whatsoever. Thanks, Chuck, you are the best. For anyone thinking about jumping into tech, just know this, YOU CAN do it. Just get up and listen to Chuck's advice, to get started RIGHT NOW! Apply for jobs, study, and work hard and you will succeed! I'm living proof of that. Get out there and get that job you want and deserve!

[@kaya2939]

Awesome !!! How'd you go about it ?

[@brandonbishop1429]

Thank you so much Chuck. I love your content. I hope you and your family had a good Christmas and hope you have a Happy New Year!!!

[@NetworkChuck]

thank you Brandon! We did and I hope you did as well!

[@atomicvisuals5198]

Love the value you’ve provided our community! You’re content is superb! ❤️

[@VanillaCustard-dc4jy]

thank you for this vod! ive been in a support role for over a year now and was starting to feel really stagnate, but this reminded me how valuable the experience is :) to everyone whos looking to get started in IT, go for it !!!!

[@zachary9636]

Sir, I commend you. I had just started working on getting some certs under my belt before trying to take a leap into the IT field. After watching your video, I updated my resume and applied to 17 places in a day and a half's time. 3 Days after that and I've formally accepted my offer for my first IT position with AppleCare. Thank you so much for your time and the advice. Hope all is well on your end.

[@TheHolypoopstick]

You did it right. Every time I have ever been looking for a job I just loaded the resume cannon. I have friends and family complain about not being able to get a job and when asked its always the same answer "I applied for 2 positions and didnt get them!!!"

[@YouTubeDave-tp7ij]

My very first job out of college was help desk and I did it for 8 years. It helped me get out of my being an introvert. I got to know people and they got to know my work ethics.

[@QuizzTwist]

Yes one of the reason for me to continue

[@Hentjim]

Thanks to you I started to learn about IT in school and got an internship at a datacenter that turned into a part time job! I'm so thankful that I found your channel. Thanks to you I'm now an On-Site Support engineer : D

[@ugaas3074]

I love the way you present and explain the content and also your voice from the first video I saw, I participated in your channel without hesitation. Thank you

[@MunchiGunchi]

I worked on help desk for 3 1/2 yrs and moved into a NOC tech spot at an MSP. Chuck is right, it is critical! It is what gave me the confidence to be able to put my book skills to work without making a big mistake in a really bad spot. The kinds of mistakes that could cost you a good job.

[@wiseseek1925]

Don't understand why someone wants to skip the Helpdesk job experience. I used to ask system admin for advice if I get stuck on something at helpdesk. Now I am learning to solve problems on my own. If system admins can't fix lower level issues, they don't deserve to be at higher level positions.

[@JLYoder]

You've really raised my confidence in looking for a job. I acquired my A+ cert, got an associates degree in Comp Sci and I've been so scatterbrained trying to apply for a job seeing all the requirements they're listing. Thank you for giving me a breath of fresh air on the topic.

[@someoneonplanetearth4402]

Have you got a job yet?

[@deadly-ruckus]

I ran across you channel last year when I started working towards my degree in networking and cyber security. the statement you made about the live stream you watched where the gentleman said one day on a job is better than reading a book. I feel that completely, with all the books i've read in the past 2 semesters ive learnt more watching your videos, and a few other peoples.

[@ashlynnnn8973]

I've been a family, friend, and freelance IT for 10+ years. Just got my a+, saw this video and was inspired. Put in 20 applications for helpdesk and it support positions in my area. Thanks for your words and presence. I'm a year late and you still helped me.

[@KingIrvXL]

Did you ever find a job yet?

[@ethanwilcoxen2721]

I'm about 2 years out of high school working construction but love computers and all that. saw that a local tech business had a help desk position open and was curious, saw all the requirements and got kinda down because i don't have all that. but after watching your video you have given me so much confidence that I am now going to apply and hopefully be able to get my foot in the door for the career that I want so I just wanted to thank you.👍🙏

[@luoayabadi6734]

how’s it going for you now

[@tonymager7026]

@@luoayabadi6734 did you end up getting the job? how was it?

[@Sselene4]

I can't believe you were giving away such a generous thing. How fortunate were the winners... I'm at the point in my life where I want to change career from law to IT, bumped into your channel and have been educating myself. Thank you for uploading such amazing content!

[@N.Marie_Math]

This video was just amazing. I love how excited and passionate you are about this topic. Really makes me excited to get into IT and apply to helpdesk jobs. I have been thinking a lot lately on my next career move (current mathmatics teacher). Thank you for this!

[@JordanWhiteTechy]

My grandpa was the IT Admin for Bowling Green State University in the 90's and got me into computers. Super grateful he got me interested when I was young! I got my first IT job at a local computer repair shop while going to school for Network Admin, which was GREAT EXPERIENCE!!! The repair shop job really taught me a lot... repair & building PCs/electronics, doing at home/business network repair/setup, and then sales in the shop its self. I learned way more there, than I did in school 10 years ago. I now work at the University of Michigan doing remote IT support from my home office. Definitely the dream job!

[@kevinromero1213]

Hmmmm, this has motivated me . I’ve always been interested in IT work but never really knew how to get in to it . I’m currently a manager in retail , so customer service is something I’ve been doing for at least 5 years now

[@squirtlesquad8662]

Thank you for the Boost In Confidence! trust me a lot of people trying to get into IT need to hear this.

[@ciprianiarmando9892]

You posted this 2 years ago and your videos always pop up for me. I am starting to work on my journey in IT and land a help desk role asap because it's my dream to work in IT. Thank you for all your content!! 😁

[@robertvincent7111]

Hi Chuck thank you for your videos ... I am studying for Bsc (Honors) degree in cybersecurity, I'm 37 and now planning to change my career into IT from retail/sales and I got to 45 mins into this video until I applied for my first help desk job.

[@Andreyabish]

How’s it going

[@RoTeNdO]

I've been following you for a while now and hearing a few stories, I wanted to share one of my own. Despite the age of this video. My dream job was to work on videosgames. My path to that wasn't the average path and I'll skip the boring stuff. From school I joined the Marines. Did 10 years, then continued to work in retail as a Store Manager for GameStop (gaming related) and been working part-time on the weekends while still in on active duty. Later on, I managed to break in officially by becoming a tester (QA) and was working in the gaming industry for a few years. Later, I got into software after another contract gig has ended and I tired of the contractual game industry gigs. Software was where it was at, but the company I was with had issue and I was laid off only to get hired back a few months later and laid off again 2 years later. After many other job offers, final interviews, I landed a job in IT because I was familiar with IT and had personal experience with customer service and computer knowledge. It was huge pay cut going rom a Lead QA Engineer to IT Support Specialist, but 3 years later I'm making more now than I was at my last company working on software. Always learning new stuff. Spend most of my time on KZbin watching IT videos. Getting refreshers on things I use to know and learning things I didn't. Attending IT conferences and etc has helped and yes, if you're great at customer service, that's the most important thing. You may not have an immediate answer, but communication and a great attitude goes a long way.

[@drifter4276]

I’m currently trying to figure out how to find a start in IT, I’ve been working on the Google IT Support since November but I’ve wanted to build more hands on experience while building my skills, let’s just say this video was a huge wake up call for me and I’m glad to have a second opinion on the matter, thank you

[@richardhoofard5466]

salutations chuck!! I'm 25 and until I discovered your videos I not only didn't like my job, but didn't know how to start my journey into IT. I just wanted to say that I currently remodel houses, but I've always enjoyed computers since I can remember! especially when I first jailbroke my phone hahaha I've been thinking about a career change and stumbled on your channel! it has inspired me to take action and do what it takes to land a job in IT! Never stop what you are doing because it helps others gain knowledge and inspiration to start their journey! I'm a member of your website and this week will be joining your academy! Can't wait to grow with ya man!

[@seido463]

Thanks a lot for the vid, gave me some inspiration to keep on track for my first IT job. I am 37 yo, looking to change to IT and acquired A+ and Net+ a couple of months ago but didn't get any bites last year. Cheers

[@2wheeldom11]

Keep looking , I was in a different field and decided to get into IT, got 2 basic cyber sec certs and I start my first IT support specialist role tomorrow. Decent pay too for entry level. He is so right, they mainly look for customer service. I looked and looked and finally this company is giving me a chance. Don't give up, especially since people don't want to work nowadays.

[@daveyjoneslocker4703]

This really makes me optimistic. I’m going to continue truck driving through the end of 2022 until my debt is gone and I have my first house. I’m in the DFW area as well and I feel excited about jumping right into this and transitioning to a career path I care about.

[@epelikaloumaira7408]

Its all about doing what you love and being positive in all situations you encounter on that path.

[@july9566]

Do that! I'm 33 , I have my own place , paid for and no debt. The piece of mind that brings me is priceless.

[@WhimsicalPhoenix1111]

How's it going

[@daveyjoneslocker4703]

@@WhimsicalPhoenix1111 got my first IT job late last year. It was temporary contract work. I need to make a resume and test for my comptia certification but I’m having a difficult time cutting out time for it in my life.

[@stuthesailor]

Yooo I hear you loud and clear and want to thank you for the awesome video. I’m in Dallas Tx myself so I was super pumped when I heard you say Dallas in the beginning. I’ve been doing my research and want to learn Cyber security. I plan to start at Help desk thanks to you and a few other TikTok videos. Really appreciate you for keeping it relatable. 💪🏾

[@explosivejosef]

I love his energy and support for people to take initiative. 🙌🏾. Very insightful content chuck.

[@xix_one_xix4836]

Truly interested in gaining this certification... Your teaching me lots.. TY.

[@maddypolumbo9433]

I just started my first IT job this year as help desk support and this video gave me a confidence boost for my future in IT! Thanks Chuck!

[@bluntdocto2571]

Grats!! I got 6 years in a PC repair shop with an A+ and not one helpdesk job will call me for an interview so envy ! I applied to over 50 companies in the last 3 months!!!! IDK what I am doing wrong!!!!

[@JohnDoe-rc6wn]

@@bluntdocto2571 Do you have a computer tech stuff related college degree? I think these days employers might be looking for that

[@bluntdocto2571]

@@JohnDoe-rc6wn I have an AA in Networking and Telecommunications and working on a bs for cybersecurity

[@wiseseek1925]

@@bluntdocto2571 Not sure if you already thought about this, but create AWS account and start practicing Active Directory. All hiring managers just wanted to know if I know AD. Which I didn't. So, I started creating basic Windows Server and Active Directory accounts in AWS. You can also practice DHCP, DNS, Exchange in cloud. I have been on Helpdesk for over a year and now thinking about going back to AWS and work on advance skills.

[@bluntdocto2571]

@@wiseseek1925 Thank you! I am going to do that. I took an MCSE hands-on class (VMWare Lab with a teacher in person) but was back in 2015 I need to refresh my memeory.

[@zameel23]

I'm so glad that you made this video because I have been itching to start in IT! This video has a lot of knowledge and I do appreciate the advice 😁

[@kae9mm722]

This video was the final push I needed to start applying. Thanks fam.