New Gas Boiler Not Working No Power , Fault Finding Heating Gas Engineer

[@mrblues364]

Omg I wish the repairs I'm called out to were this simple, I'd be rich by now lol! Great videos.

[@samhanna1485]

Hi Alan I am really very thankful for the great videos you are providing. I have to say I did learn a lot of knowledge through you, many thanks I will be very thankful if you could provide more videos especially about Boiler fault finding Thanks Sam

[@peterryan7827]

Brilliant video, to be honest with own general knowledge I had more or less guessed it was going to the wire, But it was a very good professional look at why we need that meter thanks again

[@themarkingproject214]

In self isolation with my family. The boiler just went down. Panicked and stress levels went through the roof. Watched your video. Now sorted. What would I do without KZbin? Thank you.

[@AllenHart999]

kzbin.info/www/bejne/fpmYnXl5bLt8arc

[@ericmcrae7758]

That is so basic but good to show. I would have removed the live and checked the other connections as the "sparky" who did the original job didn't know what they were doing.It amazing me how many folks cannot wire a plug properly. I was in the electrical industry before I retired.

[@ashopy7867]

Thank you so much sir. Very insightful and well detailed 👌

[@angelodecesare5814]

I came across a similar problem once , I found that the previous engineer had done the same thing to the neutral on the 2 port motorised valve , it took me 10 minutes to discover it !

[@AllenHart999]

Its great to find one. Thanks.

[@maharji]

You are pro my friend. You saved my life. Thanks

[@AllenHart999]

Happy to help , Thanks for watching.

[@burjb3779]

Great way to dig out the problem

[@tonywhite1952]

Nice one Alan it looks if somebody's been rushing the job and not checking their work completely

[@tonywhite1952]

@pmailkeey I would certainly agree a good electrician would not do this he would complete his work my suggestion is a young and inexperienced gas engineer done his own wiring as he might have done this many times before but failed to check with a multimeter he probably went through the wires one by one with his fingers that's where the mistake is made and then gave up as it is probably getting dark rushing around as usual

[@dwhyte3392]

pmailkeey that’s not true; the bodge jobs and errors are mainly through the ridiculous amount of pressure put on engineers by their employers to too many jobs in one day. I spk from experience.

[@johndaniells4440]

One of the best bits of advice I can give for making electrical connections is to look at the terminal once you've made the connection. Look into the end of the terminal to check the terminal screw in on copper and not insulation.

[@AllenHart999]

I see some many people blaming the boiler for no power, Normally its down to installer, Thanks for watching.

[@johndaniells4440]

I'm an electrician Allen and I've seen the same mistake from fellow sparks. Sometimes even at the load side of the spur and they still blame the boiler! I'm enjoying the vids mate and learning a lot, keep up the good work.

[@AllenHart999]

Thank you.

[@slasher663]

Thanks for the great fault finding video Allen!!

[@AllenHart999]

Thank you glad you liked it. 😍

[@garrynutter860]

Thanks for the Fault Finding Tips.

[@AllenHart999]

No problem hope it is of some use one day. Thanks for watching.

[@jonathankelly4950]

Hi Alan wat are the black and grey wires in terminals on boiler above the live neutral and earth ?

[@AdnaneLondon]

Quick and easy to understand ...thanks for sharing .

[@AllenHart999]

Happy to help 👍

[@smalik695]

Very nice video 👍🏼

[@AllenHart999]

Thank you for taking the time to watch my video.

[@mickyyyy5236]

Good video mate

[@AllenHart999]

Glad you enjoyed

[@birendrasingh2448]

Alan happy new year to you. My friend you doing great job thanks for making videos, do you have video on wiring thermostat’ in detail.

[@markandrews8437]

Enjoyed that pal thanks for sharing

[@paullefur6213]

Great Vid Allen keeping them coming, any on microbore flushing be great !!

[@kenco3370]

Can you help got a Worcester 24i/28i junior all of a sudden got no power? Thanks

[@tommyhill5100]

Use bootlace ferrules if connecting to chocky block. Never assume the mains is isolated by switching the fused socket off. Always isolate at the fuse board as the live/neutral could have been wired the wrong way round. Buy a voltstick which is a useful tool for indicating a ‘live’ connection without using a multimeter. However, if you’re not electrically trained you shouldn’t be within 10 feet of it.

[@AllenHart999]

Very good feedback. Thanks.

[@richiecatpugh]

Just a quick note from a spark - if the spur is on but the boiler is off then ‘turning the spur off’ doesn’t prove you’ve isolated the boiler. I know this example has all the cables in view but in the real world there may be more than one spur in an airing cupboard eg old programmer/wiring centre and old immersion and if cables are concealed you wouldn’t necessarily know which does what....for the viewers be careful diving straight into a wiring centre or boiler cover just because the nearest spur is off ESPECIALLY if the boiler is already off and operating the spur doesn’t have the effect you were expecting

[@AllenHart999]

We need to always test to make sure its safe, the more a gas engineer gets used to using a multi meter the better. Thank you for your advice.

[@stuartcraigon2003]

Kill all the power at the fuse box! Isolation is garunteed.

[@richiecatpugh]

Theweescot ... not really customer convenient though

[@Marks-Garage]

@@AllenHart999 A multi meter is a great tool but should not be used to prove dead. We have to use a martindale voltage indicator that you test before and after. In reality i know everyone use multimeters but its easy to blow an internal fuse or damage a fuse lead and think something is dead when it is infact live. Just watched a couple of your videos and really enjoyed them. Subbed

[@peterpeterson9903]

@@Marks-Garage Test lamps can still suffer an internal fault and give a false reading, just the same as a multimeter. Before and after using test lamps or a multimeter to ensure correct operation you test them - often on the better quality multimeters this is just a case of touching the leads together in a test mode and then you know the unit to be working - on cheaper multi-meters a continuity test also usually serves as the instrument check - if you touch the probes together and get a beep you know the multimeter circuitry to be working correctly. A multimeter is an instrument that many people don't understand or know how to use properly, which is why test lamps or a voltage indicators became the norm - simple to use (no settings) and easy to operate (using a multimeter can sometimes required 3 hands to probe circuits and hold the meter if no-where to put it) it has been been born out of creating a simple, idiot proof process. However, a multimeter is no less an adequate instrument for checking circuits and can be used to indicate far more than test lamps. Having said that, in my experience an electrician with a multimeter is dangerous as they don't often really know what to do with them - so that goes back to what you say, "We have to use a martindale voltage indicator that you test before and after." - basically you are being told to use something because you are not to be trusted with a more complicated instrument is what that boils down to. Sadly, based on my observations, this is due to the new generation of programmed electricians who don't really know what they are doing. They are often very good at running cable from A to B and ensuring the installation and test readings all comply but don't actually have a good grasp of electrical circuitry and control beyond getting cable to things. Try and explain simple controls or emergency lighting circuits or whatever it may be and they look at you totally blankly because they don't actually know what is going on. Thus why they are given test lamps. They are simply programmed to follow some instructions. Not all but many are like this and it is getting worse as the old boys retire and leave the kids.

[@Ed-fp9rx]

great video.

[@AllenHart999]

Thanks!

[@AllenHart999]

Thanks very much for your comment, please consider subscribing to support the channel 🙂

[@jameshinton2967]

Very useful video 🤙🏻

[@AllenHart999]

Thank You

[@keithjackman1]

Great video . Keep them coming , Thanks Allen .

[@AllenHart999]

Thank you.

[@amritrajsingh5707]

Hi Allan, my plumber has just installed this same boiler, its got power, but we cant get it to work fans not coming on

[@LOVELYBENSMITH123]

Has he run a vent cycle. Boiler wont fire unless you do.

[@abdulh63]

hi, can you explain how you get 240 volts on the neutral to earth when the neutral wire wasn't fully in, yet once its in was its got to below 15 volts. its doesnt make sense to me. How does the nutral have that many volts like the live wire. Thanks

[@daraghevans7637]

Good question do you know the answer to this question now,??

[@abdulh63]

@@daraghevans7637 no answer at the moment. Maybe someone reading this could help

[@Razz60]

Thanks great video mate very useful

[@AllenHart999]

Thank you for watching.

[@Dan-el7un]

Great vid al

[@AllenHart999]

Glad you liked it thanks.

[@henrystevens2258]

Hi Alan at the wiring centre you didn't put your probes between line and neutral what you only proved was polarity

[@joseph_donovan]

Excellent video showing how a very simple fault can have a very serious impact on a boiler, and a new one at that! Good step-by-step troubling shooting approach, not jumping to any conclusions and making insightful use of a Fluke multi meter. A pleasure to watch for it's training benefits, and, not least, it's happy ending! Many thanks for sharing Allen. Love all your videos and especially your being so customer focused in your profession. Bravo! @flintymcqwerty

[@AllenHart999]

Thank you.

[@aghasahib4703]

which is the best multimeter do you recommend

[@AllenHart999]

Not really sure. i like the fluke. Thanks.

[@aghasahib4703]

@@AllenHart999 fluke has different models. Which one is best please

[@rocketman246]

Thanks for the video but How come the neutral to earth showed 237V when it wasn’t even touching the tightening screw?

[@robhawkins2492]

There was no incoming neutral from the supply . So in essence what you saw was Live To Earth. As the supply Live went through the boiler and back out on the Neutral connector on the Boiler. As there was no incoming Neutral ( Due to neutral wire not being terminated correctly) The circuit ended at the neutral terminal block.

[@bensandham8842]

@@robhawkins2492 Thats what confused me, now you've explained, it makes sense, cheers

[@heatservicebwckent400]

Nice one Allen ! Iv not done it yet, but when it does on a Friday afternoon one day il have to buy you a pint lol been following you a while, you have likeable face 😂 Just got the fluke 114 and twist guard leads myself nice meter.

[@AllenHart999]

Thank you.

[@haccogas2498]

Thanks Alllen

[@AllenHart999]

Thank you for watching.

[@salmansarwar9977]

Thanks Alan so kind for sharing your knowledge so kind of you

[@bobbiewagner7653]

thanks for sharing the info

[@AllenHart999]

Thanks for watching.

[@stewben1169]

What you should is when you strip the wire back leave it long enough then double over wire enough to side into the connector block this way to will aways get a good connection.

[@AllenHart999]

Good tip. Thanks.

[@bumbles1584]

Or just use the item actually designed for the job and fit boot lace ferrules on the end of the conductors.

[@MizunoIronMan]

Bumbles Exactly, takes seconds and provides a good mechanical and electrical connection .

[@MizunoIronMan]

pmailkeey Each to their own, if you prefer screwing down on stranded cable then carry on. I’ll stick to utilising a correctly sized ferrule that accommodates all strands , assuring a durable mechanical and electrical connection.

[@henrystevens2258]

It happens at wiring centres a lot because you have so many neutrals due so many needed for timeclock stats and motorised valves boiler etc

[@kcomfortsystemshvac7060]

How can be safe register ,,I am interested to get course,,,how much cost ? How long it take,,the course,,,? Thx

[@patrickgraham5192]

Good video

[@AllenHart999]

Thank you

[@stevemurrell]

Thanks for the video. Just out of interest, what model of multimeter do you use??

[@AllenHart999]

This one is the fluke 114 , Thanks for watching.

[@martinmartinez5844]

great job

[@AllenHart999]

Thank you.

[@tsb4u30]

If you look at the side of a Baxi boiler there is a wind-up start handle

[@AllenHart999]

I like Baxi boilers but each to there own. Thanks.

[@shaun2049]

Thanks good video

[@AllenHart999]

Shaun Dalton Thank you for watching 👍

[@carguillo1]

How dose that happen is overtightening?

[@AllenHart999]

Sometimes it could just be the wires pushed in too much. Thanks.

[@adampotter6145]

Helpful thank you

[@AllenHart999]

Thank you for watching.

[@AdeReeves]

Good video sir...However if a Pro made that mistake on my boiler i would never use them again...proper schoolboy...troubles me too that you feel most of the installers make this mistake...ain't these people supposed to gain qualifications in this trade City & guilds etc....I'm no installer or a sparky but i would always check continuity...

[@ivecamperbuild_thomas4084]

What would it be if the power is OK but still will not light up

[@ismaelpedro1938]

Thanks

[@AllenHart999]

No problem

[@peterryan7827]

Allen hope you don,t mind my asking ime moving into a house with a suprima Potterton 17 years old, yes its working but how much longer for i wonder she says its serviced every year,, it is also connected to a boiler mate hw tanks any advice, i think that's the same age, basically ime asking is should i allow for a new one soon.

[@dandr1536]

Super thank you

[@AllenHart999]

Thank you for taking the time to watch my video.

[@dandr1536]

@@AllenHart999 I a new domestic gas engineer so your movies for me it's a mine of information and knowledge Thank you Allen Regards Daniel

[@AllenHart999]

@@dandr1536 Good Luck

[@AUranus_urmom]

Brilliant

[@meaninthemirror]

Probably other terminals installed same way. Maybe just working because loosely conducting.

[@T25AM76]

Hi what do you mean "less than15" ?

[@darnellturner2691]

I love it

[@AllenHart999]

Thanks.

[@adamspencer95]

wouldnt checking the voltage across the live and earth trip an RCD? I presume this house doesn't have one..?

[@deepinuranus3433]

Our meters don't. His would.

[@lorawatkins2379]

hello from uk

[@AllenHart999]

Thanks for watching.

[@stuartcraigon2003]

Leave wiring to the sparkeys. It's safer and means no one should need to return to a job.

[@AllenHart999]

Gas Engineers need to know how to fault find after the sparky has gone 😂😂😂

[@stuartcraigon2003]

@@AllenHart999 Good point.

[@thebear8068]

So it’s ok for the gas engineer to fix electrics, so ok for sparky to fix the gas !

[@cbcdesign001]

Fixing electrics, its hardly that! Its a simple termination error on a supply cable to the boiler, something any competent gas safe engineer should to be able to do.

[@Shandybrother]

Are you saying gas safe trained boiler installers do this? I find that unbeliveable!

[@AllenHart999]

A lot of guys have minimal knowledge on electrics, Every day is a school day.

[@Shandybrother]

So a qualified electrician cannot wire a boiler because he/she is not gas safe!

[@AllenHart999]

Anyone who takes case off the boiler would need to be able to check its safe afterwards, Normally the gas engineer would be on site as they would need to commission new boiler, So it shouldnt be a problem. Thanks.

[@englishrifleman6556]

Anyone that would make a mistake like this.. Should NOT be touching anything electrical. Even 12v.

[@johnlennie2657]

great vid -subtitles are shocking

[@rolandsmith2141]

how many of you wanted to shout BANG as allen got his hands in there …………..

[@porchetuning3654]

We're not all bell ends lol

[@jimmyqing]

Very helpful, thank you..

[@ek6868]

👍👍👍

[@AllenHart999]

Thank you for watching.

[@singhsabhagurdwara1985]

please us micro phone cant hear you boss.

[@AllenHart999]

Will try, Thanks..

[@ollypolly18]

i get the same problem with gas engineers piping up heating systems wrong. I think tradesmen should stick to what they are trained for It dose my swede in when gas engineers crack on about you cant do this you cant touch that then they crack on doing crap heating jobs. Its all bollox. And if as you say its mostly installer era hummmmm wtf are they fitting boilers for if they cant do simple wiring bad gas work = explosion bad wiring=fire Sorry for the rant but i see it lots and it winds me up

[@barrybritcher]

Can't see any strain relief on that flex. Might get pulled out by accident ?

[@memylastname9972]

So the “gas safe” engineer that installed this boiler was basically incompetent.

[@cbcdesign001]

Yep that was may take too. That neutral termination was abysmal. Its pretty basic making sure you strip enough insulation away to terminate the copper in the terminal block properly.

[@getmetospain1196]

I think It's a training video. a fault made by design for demonstration purposes

[@marvincon1417]

Gas safe engineer to install boiler 😂

[@r6chrisk]

What are you going to do when gas is stopped being fitted in 2025 Allen?

[@AllenHart999]

Already looking into that one. Thanks.

[@reacey]

You are live testing with a multimeter..you don't need to be gas safe to remove a boiler cover but you should be qualified to do live testing...gs 38

[@kennymorton2416]

you dont have to be gas safe to remove the cover of a boiler

[@chrissadowski2669]

WASTE OF TIME Mate Step up a little, That is basic

[@AllenHart999]

Totally agree it is very basic, its amazing how many people it catches out though.

[@johncherry108]

The suspense was too much and I had to stop watching,

[@AllenHart999]

John Cherry sorry it was so boring for you, Thanks for trying. Hope you have a great day👍

[@leaturk11]

installer error!.... if you cant install a new boiler you need find a new job..

[@AllenHart999]

Every day is a school day, I once did this many years ago. Thanks for watching.

[@josepeixoto3384]

ah ah...it was unplugged

[@garyford9580]

Neutral to earth should be 0

[@tomsurrey2252]

Check it's dead to stay alive!

[@abscomm]

Always remember if you're going to put a screwdriver in a terminal then you must be electricity safe trained

[@allsystemsdownagain9553]

No. You just need to be gas safe to take the front boiler panel off. Lol

[@jeffturner1658]

As a sparks, I hate when cables are refered to as "wires" just smacks of someone who does "electrics " which is another of my hated words ... unless your talking about a Sunday morning DIY electrician getting "wires" from B&Q

[@nayzhoss8744]

This kind of video should be ban as this will encourage illegal fitter to start fidling with gas boiler putting more families at risk .This is my opinion

[@tomsurrey2252]

What's the point of showing this as any non- gas safe people are NOT allowed to open a boiler casing!

[@deepinuranus3433]

Non gas safe are not allowed to venture into gas burner etc. We need to get to electrical connections.

[@mcbreartyfull]

Thanks great video

[@AllenHart999]

Thanks very much for your comment, please consider subscribing to support the channel 🙂

[@dzmalekvali1110]

Thanks