New Outlook Wont Work: This account is not supported in Outlook for Windows 2023 [Solve]

This account is not supported in Outlook for Windows due to the license provided by your work or school. Can't access outlook. "This account is not supported in Outlook for Windows due to the license provided by your work or school. Try to login with another account or go to Outlook on the web."

[@JenniferElliottWebsites]

didn't work at first, but then switched back to Classic Outlook and it worked.

[@emmanmiclat7839]

how do I switch back to classic outlook?

[@jgirizarry]

It is a bug, today I tried to setup a new email and encountered the error. I then setup an existing email inside our organization and worked, when I got into Outlook, I disabled the new Outlook and brought back the old one, then proceeded to add the new email and worked.

[@MatSmithLondon]

I did exactly as suggested here, I changed the email address for my MS 365 Business Basic address. I did this out of desperation despite knowing the real reason it doesn't work in the new Outlook: Microsoft want me to upgrade my licence and pay more. Anyway - as expected, this solution didn't work. As soon as I changed it, then attempted to connect that account in new Outlook, it authenticates me fine, then says "This account cannot be added. The licence provided by your work or school does not enable access to Outlook for Windows. Please access your email through Outlook on the web instead". It couldn't be clearer. This isn't a bug. It's a design decision by Microsoft. You need to remove this video because really it's misleading. I suspect you are doing it for clicks? We knew about this problem back in 2023 and there's been a lot of info online about it... this video is NOT a solution to that problem at all.

[@HowToDoItYourselves]

If you knew about this and still doesn't fix your problem then I don't know what to tell you. As an admin, this works for me and the users that i manage. You can clearly see the video that it works for me. If it doesn't work for you then you did something wrong. Sorry 😐

[@irwinpks]

its a horrendous microsoft bug.

[@petardr2695]

@@HowToDoItYourselves Works for me thanks, but needed to change new mail name to primary email. Now working with old mail name too. Thanks

[@rarespop9500]

I am facing the same issue !

[@HowToDoItYourselves]

I hope this video help you fixed it

[@rarespop9500]

@@HowToDoItYourselves I am facing issues with my work email that I am not able to add it in my Outlook app, tho, I am able to add my personal email.

[@HowToDoItYourselves]

Did you talk to your IT to change your email like the video shows? That can fix it. You can change it back later.

[@7ayolesssgo144]

hi