🚨🤖New: Zendesk Tutorial | Chatbot Setup & Flowbuilder

[@jokanaan2486]

It's crazy how much you progressed with your channel in terms of editing, setting and voice clarity. I am going through your Zendesk videos and the difference between one from a year ago and this one is staggering. Good job!

[@dominiccx]

Thank you! I am happy it shows, we're working hard on it 🥰

[@loosecontrol976]

Hello, Dominic! Do we need to add mistyped phrases for training? The video is so insightful, thank you :)

[@dominiccx]

Good question. Yes, I believe so for accuracy's sake.

[@MerigenApaza]

Hola Dominic, ¿tiene un video de como configurar un mensaje proactivo por tiempo de espera por el Chatbot - Whatsapp? me ayudaría mucho. Mil gracias de antemano!

[@dominiccx]

Hola Merigen. Solo tengo este kzbin.info/www/bejne/f4K7q4ufdtejmLcsi=GacuhVKh1xNZ-3qb No se si te ayudara pero esto es lo que tengo de momento. Avisame.

[@tristina6753]

How do we create the "Start over" button for customers to start a chat over? I've reached out to ZD so many times and have gotten nowhere. Your videos are saving me.

[@dominiccx]

Did my previous comment on this help?

[@AZVAIngenieria]

Hey, do you know if there's some way to create a timeout? For example, when customer do not reply to the bot in x minutes, then route the chat with an agent?

[@dominiccx]

I guess you can try a proactive message. Can you give that a go?

[@tristina6753]

I'm not seeing the "Generate Variations" option in the bot setup. I've built my bot out pretty robustly, but cannot figure out how to get the "Start over" button and to get it to work.

[@dominiccx]

The Generate variations is part of the add-on for AI Zendesk is soon rolling out. I think the "Start over" has been removed and replaced with this: www.evernote.com/shard/s292/sh/2e08d9c8-0942-4a67-93eb-f5d7e6258bc9/CDbCdGAxFN3dbPNOnH4L9Wrs8g6f2duTTXyBqUdqryBxHSD_kKxeQdKq_Q You can choose to "fallback" on the same options as when a customer clicks on "Start Over". Can you try this?

[@eikethiele7530]

Hi Dominic, thanks for this tutorial. How can I get access to the open AI Feature? I don't got the personas and so on Features?

[@dominiccx]

You have to write to Zendesk. I believe you can now purchase the Advanced Bot feature.

[@eikethiele7530]

will do@@dominiccx

[@MerigenApaza]

Hola Dominic, hay manera de tener un feedback de la calificación recibida por el Whatsapp Bot?. Mil gracias por la respuesta

[@dominiccx]

Si claro, intentaste usar un trigger con el condicion de "calificacion es" y "channel es whatsapp"?

[@MerigenApaza]

@@dominiccx Lo intente pero el feedback lo solicita por correo y no por WhatsApp

[@gabrielotero8285]

Hi, im new in Zendesk and when i put my bot on x it doesnt pop out like options to select, insted i have to write the options like book & amend a trip instead of just pressing the option i need help with that

[@dominiccx]

That's what the X platform experience is like. You're not doing anything wrong.

[@KavyaRaghunath]

How do I add a custom field in the chat bot? I am able to create custom fields for tickets but I can not figure out how to do it for the bot.

[@dominiccx]

Where it says "ask for details" there's a search bar to lookup fields you created. Let me know if it works.

[@Fabricio18ify]

Hi, when I use ask for details instead of ask for details jump to next option (trasfer agent) can you help me with that please, btw the channel I use is Whatsapp

[@dominiccx]

"Ask for details" doesn't work on Whatsapp. Meta doesn't allow for collecting information from its users. You can only use that in the zendesk widget itself.

[@Fabricio18ify]

@@dominiccx Thanks

[@ubacow7109]

I dont have the persona field on my bot builder page.

[@dominiccx]

You might be missing the Advanced Bot Ad-on?

[@ubacow7109]

@@dominiccx Is that a purchased function?

[@dominiccx]

@@ubacow7109 yes, it is. You can read more about it here: support.zendesk.com/hc/en-us/articles/5524125586330-About-Zendesk-Advanced-AI

[@bowlskiforme]

Love our answerbot, hate the changes from Chat to Messaging. Just the fact there is no option to end a chat on messaging, and it’s based on the ticket status, has become a miserable experience.

[@dominiccx]

But why is it a pain to solve the ticket from the ticket status?

[@bowlskiforme]

When an escalated ticket comes back to the agent in open status, it occupies one of their chat channels…during high volume periods if the agent does not have their eyes glued to their inbox, they could have 3+ tickets in open status as a result of escalated responses, and therefore not available for a new chat.

[@bowlskiforme]

Or even available for a call…I don’t want to give our agents more than 3 simultaneous chats.

[@dominiccx]

So happy you shared this with me. I love getting insights into the agent perspective. I'll think about it and get back to you if there's something to help.

[@bowlskiforme]

and I really enjoy your content man…I built out our bots based on your video on the topic. Was just kind of thrown the project and luckily found your channel.

[@dhiyaaulauliyaa3988]

I didn't see the intent tab on my bots menu😢

[@dominiccx]

It's still part of the Advanced Bot from Zendesk. Ask your Zendesk account manager about it.