Nightmare Guests Are Killing Airbnb. Stop Them Like This.

Bad Airbnb Guests happen. There are 6 main causes of bad bookings. And there are a solid dozen means of prevention. If your short term rental has ever had the headache of a nightmare guest, this video will help you put those days behind you.
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[@jeffmartinaz]

COLLECT IDs = We have 50+ properties, and we require EVERYONE to fill out an online ID form using a JotForm. They must upload a photo of a government issued ID and a selfie for every adult guest. We don't budge on it, and Airbnb/VRBO/BDC have backed us every time. Must list it as a requirement in the description. At least two or three times a week we have a booking that refuses to do it and doesn't receive check in info. We keep ALL the money (including the cleaning fee) and we go to sleep knowing a sketchy person isn't staying with us. Hotels require ID. Why shouldn't we hold the same expectation? Run your business like a business. This is not a hobby or a charity. -Jeff

[@kenyajones1833]

My first booking and I got sooo screwed. They trashed the house AND paid using a stolen credit card. So many red flags that the property mgmt company slept on that cost me, not them. Lesson learned.

[@ARrights]

@@kenyajones1833 The parasitic criminals look for needy, gullible new hosts.

[@canesforlife]

We do this and it's technically against TOS

[@DebraJohnson]

Hotels don’t require an ID for every adult guest, only the person who makes the reservation. They also don’t ask for selfies to be uploaded.

[@ARrights]

@@DebraJohnson Most hotels require not only that guests provide ID (it seems to be required in my state of California) but they also require a credit card "pre authorization" that takes upwards of $200 off of your available credit. They do that EVEN IF it is a prepaid reservation or a business trip paid for by a business client. I agree with the main point that it must be run like a business . 💰

[@veronikagarcia5857]

Low season in January got 5 guest that back to back smoke weed in my place constantly complaining to Airbnb and those same guest reports me because of my ring cameras which are stated on my listing and located in front door. What Airbnb do? suspended my account because is a safety issue. I mentioned is a retaliation from guest because I reported them.

[@thewewguy8t88]

Yeah me and friend got a relatively cheap Airbnb for 2 nights but we booked 3 months in advance and we were coming in from Canada to the US. They said we were amazing guests.( They were amazing hosts).

[@debrajames6467]

In the update that was rolled out on November 16, 2022, Airbnb has removed pre-booking messages for Instant Book reservations. They have informed hosts that they can ask questions via automated messages. But that happens AFTER the booking has been made. As a result, some hosts have turned off IB or changed their length of stay requirements so guests have to send a booking request when they want a longer stay than the pre-set maximum.

[@tomflocco1]

Helpful to the max. Loaded with ideas to prevent bad guests, good guy Sean comes thru again for the AirBnb community. Don’t miss his talented and personable presentation!

[@AirbnbAutomated]

You are the best at compliments

[@ARrights]

He is smarter than most of my law professors. Most of my professors had library book smarts only. Sean talks at such a variety of perspectives, from the 1000 mile high POV to the "should I take this booking, seems a bit skeezy".... Even if I don't do that well as an AirBNB host, I feel the growth in my brain 🧠 from my attempting to push myself in this new direction will serve me well.

[@fpm8338]

Wow! Great tips! Thank you Sean - as always keep up the great work! 👍🏼👍🏼👍🏼

[@neilopfer5687]

Thanks for the great advice!! Very interesting!! Have had rental properties in the past but those were long-term rentals and not of the Airbnb type. Will recommend your channel to all those I know that are in this rental market segment.

[@mickyfinn023]

Sean, another awesome video, thanks for your generosity. I am grateful for the efforts you go to to help hosts from and Airbnb Ambassador, Community Leader and Superhost thanks to your tips. I share your videos with my airbnb flock. You are the most valuable source on airbnb.

[@esamuelgmata5418]

Other excellent class for the master Sean 🎉thank so much

[@benlee803]

A problem that my wife has recently ran into is that with 4000 ft² clean house guest find some corner to take a picture of and after they've completed a three or four days stay they get a refund from Airbnb because of their complaints. Sometimes there's a small amount of dust or something somewhere but they're complaints are usually over the top like breadcrumbs in the beds and all kinds of things which is absolutely not true because we change all of the linen every single time the customer comes. What are some of the things we can do to stop these scams so far we've lost about $12,000.

[@Hablandosidehustles]

Great video thank you!!!!!❤

[@judywood4530]

Excellent, as always.

[@misha-qf9bt]

Thank You so much!

[@TheRealDeal878]

Great content Sean 🐐

[@imyouragent]

Wished I watched this video before my first problem guest. Red flags that checked out: 1) local guests; 2) lead time. Neighbor ended up notifying me which wasn’t pleasant.

[@AirbnbAutomated]

I wish I had this posted before your first problem guest. Sorry to hear that

[@WHITE11WIZARD]

Same here!

[@LasOlasEscape]

How do you find out if guest is local or not?

[@imyouragent]

@@LasOlasEscape it usually says their location in their profile.

[@marctlm3636]

@@imyouragent didn’t realize that thank you so much

[@Maxrotor1]

i just had my first bad guest. It appears they took a sharp object and scratched my LVP flooring. I lowered my rates to get tenants in slow season. I should have been suspicious when a local tenant rented the place for only 2 nights. They had over 10 people in the home. I raised my rates and set a minimum stay of 3 nights over the weekend.

[@nettenette2298]

I am planning on jumping into this market next summer as I live in one of the top cities for AirBnb bookings (and a state with local laws specifically protecting short term rentals). I am very glad I found your channel as I am stocking up on advice ahead of time.

[@jessicapumarol3133]

What city?

[@susannekoch6142]

Awesome video! Airbnb removed the pre-booking message (at least here in Sweden/Europe)

[@hqrlock]

If only hosts were able to actually choose who they host based on any factor they judge relevant, everyone would immediately do the same thing and the number of bad experiences would indeed immediately decrease.

[@Trellisquist]

New look u got is dope .👌

[@mrjrortega]

I can’t believe Airbnb removed the pre booking message

[@fpm8338]

The pre-booking message they took away!

[@guitarsz]

that's crazy about the Philly thing, dark

[@jeffmartinaz]

One thing I will disagree on here is the booking window theory. 75% of our booking happen less than 1 week in advance (with the exception of our prime season in Feb/March/April in AZ). I know we are the exception here, for sure. We've tracked it, and we have just as many issues in the summer (our slow season) as we do our peak. Guests use our places as a hotel alternative. We have a ton of same-day bookings, and those aren't any worse than those booking two weeks out. It's all about setting the expectation and holding that line.

[@Ralith09]

We got most of our bookings about 1-2 weeks out, probably 60-70%

[@Cali_Girl1]

Sean... I'm considering STR on a resort-like mansion near a ski resort in California. I intend to stay in one of the rooms, and rent out 4-6 of the other bedrooms. My concern is: MANY visitors of the ski resort smoke cigarettes -- and especially marajuana. The scent of smoke and SKUNK lingers on the hands, hair, breath and clothes, and absolutely REVOLTS me! It's absolutely offensive! It literally causes me headaches, and makes me nauseous. I want to dissuade these type of people from booking my property, because I don't want the scent of smoke or skunk on their clothes to transfer into my house or my furniture. Since I'll personally be staying in one of the rooms, and be sujected to that disgusting scent in my house... Can I legally: 1) ban ANY smoking/ vaping anywhere on my property - both indoors and outdoors? 2) ban "Smokers" from booking my property, and cancel their reservations and/or eject them from the house and property, should anybody have the scent of smoke or marajuana on their person?

[@flightographist]

You'll never be able to enforce that, each and every party will complain if you harass them and your listing will sink. I restrict smoking in the premises which is absolutely reasonable and air will back you up on that. I indicate it is only permitted in non-flamable areas of the property; as it is a forested estate, their choices are limited and away from the building, most sit by the fire ring. Tamper proof smoke alarms connected to the main house keep guests honest, perimeter monitoring cameras too, as does the house rule indicating guest responsibility for smoke damage cleaning of the entire building, I have had no violations over 3 years as a super host. Adjust your cleaning fee to reflect the costs associated with carpet, upholstery, and fabric cleaning on a regular basis and make sure your cleaner does walls, windows and inside the closets and wardrobes etc. where guests stow their belongings.

[@ktefccre]

Not sure if it's legal where you are. But at my listings, we make it a house rule to say no smoking within 10 feet of the house. We also ask guests if they smoke before accepting them. If they say they smoke then we ask them what it is that they smoke. We also ask them (for medical reasons, we have severe asthma and allergies and very sensitive to smoke) if they want to smoke then please smoke far away from the house (like smoke at the end of the street), would that be ok? We find that most guests will adhere to this if you ask/tell them upfront or some of them just wont book

[@cherylkee2322]

Yes to the cumulative red flags of sus guests. It’s interesting though that my experience has been opposite of what you recommend for age Vs local. I’ve had Airbnb refuse to back me up on age requirements. However, my first rule is that local guests must communicate with us prior to booking, and I’ve had Airbnb cancel reservations penalty free if a local guest instant books without messaging to receive approval first. Maybe it’s because I don’t forbid local guests but instruct an extra step?

[@reallygoodgirl]

Just in case you didn't know, people who are using Google Fi as their phone provider also get the Google subscriber voicemail message. So that isn't necessarily a reliable way to tell whether they have a fake Google number or not, they may just be using Google as their cell phone service provider.

[@CFinch360]

I use Google voice as my cell phone provider, and I'm a host.

[@davidwiles8234]

here in santa fe. NM. all hosts must own the property and there is a limit of one property per host. Air b n b. does not allow 3 cancellations as you seem to think.

[@StickOnHair]

A big takeaway here is to have people book more than a month in advance. I can't do that, however, as I live in my Airbnb apartment and will sleep in a van and use gym amenities when its booked. Therefore I suppose ALL my bookings will be short notice bookings. I didn't even know people were using Airbnb for properties they don't even live in. Will this encourage bad guests?

[@eastcoastbrushworks6327]

OK, this turned into a long winded post...... I've seen some STR's in Reunion Resorts (FL), where a 4BR went for $104 per night in August, and I believe the length of stay was for a week. Then the next week it was around $200 or $300 per night. Which to me is peak vacation time. Kids are out of school, families are planning trips to Disney, etc. Now, this was through a "Luxury Resort" management company (Encore) and not booked by the host on VRBO or AirBnB. How can a property management company book nights for less than $250 per night???? Figure the average mortgage on a property in Reunion is around $2,500.00 a month. Let's say that PMC booked your place for 30 days at $104 per night??? That's $3,120.00 for the month. Now, this PMC gets a 25% cut of the listing. You get 75%, MINUS 5% to be put in escrow if you have something that breaks down (ie fridge, stove, washer, dryer, etc). The HOA is $1,200 per mos. (which covers electric, lawn service, lawn watering, cable/tv/internet) So if you grossed $3,120.00 for that month.... minus 25% off the top ($780).... minus $1,200 (HOA).....you're left with $1,140.00 which won't even cover your $2,500 mortgage. I realize there's risk in any business. But how can you control a PMC and let them know, I don't want you listing my property for less than $200 per night. My monthly operating costs (mortgage and HOA) is $3,700.... divide that by 30 days... minimum book would be $123.33 per night. But once you take the 25% listing fees/marketing/etc and the 5% escrow, I'd be in the hole. Even with a $200 per night minimum.... I would only be left with $575.00 profit at the end of the month. That's not enough to quit one job, versus both my wife and I quitting both our jobs. I can see why AirBnB hosts have multiple properties. Either that, or we do the AirBnB/VRBO listings ourselves. The problem is, we don't live where we want to invest (Florida). No one is vacationing in NY/Long Island. And trying to evict an "over-stayer" could cost up to $20k and a year our two in and out of court.

[@Wines2Buy]

Its 3 cancellations TOTAL per year, not per listing that are allowed to be made We have 60 listings here in Australia and are allowed a total of 3 cancellations without penalty per year, not 180.

[@Ralith09]

I'm not seeing option for pre-booking msg anymore? It was there before around instant booking I thought?

[@ethanz3837]

Apps like ABB, Instacart, DD, etc, favor the customer by varying margins.

[@lucasxavier6611]

Hi Sean, I'm who use the wrong english ahahaha. I have pretty sure it's 3 cancelations per account per year. Thanks for remember that.

[@cayenne999]

Wow. So many words in this video and yet nothing actually being shared

[@AirbnbAutomated]

The comment right under you says “helpful to the max” Work on your comprehension

[@ReviewEx]

You did not mention the deposit .. which is a very very good one as well

[@AirbnbAutomated]

Deposits don’t exist unless you have a third party API channel manager

[@CrazyAspyKid]

Airbnb is killing the australian rental market when there's 120 rentals and over 200 in a coastal town

[@vvdv3444]

No it is not that is like saying building hotels kills the apartment market. Nonsense.

[@peacesunlimited]

Hello, great info and would love to follow along on Facebook but the link you have on your page here does not link to a FB account, says it is no longer working. :-)

[@CFinch360]

I just used it and it's working fine Dec25'22

[@MEANSTREETAUTO454]

How do you call the future guests number ?

[@franksanchez9355]

So far I had two guest checkout late air bnb was not very helpful at all they always side with the guest

[@PSCA1988]

Because hosts are shady af!!!!

[@franksanchez9355]

How is me having a checkout time at 11 am shady ?

[@ariannahorton]

Check out Sean's video on what to do if your guest is late for checkout

[@guitarsz]

lol, this is so funny

[@cayman2010]

Do you call numbers before accepting?

[@kimberiysmarketstrategy]

Actually only up to 24 hours in advance

[@westafrikawithlynziboo612]

I have noticed people are using film to advertise their Airbnb how do they do that.

[@1lizzylizzy]

Sean, I currently have a nightmare guest. She booked for 31 days. It is raining in California. I now have a roof leak. I need her to move to avoid liability and problems with a slip trip or fall until I can get this fixed. I am sure this is going to get worse as it rains harder. Airbnb is not helping. What should I do?

[@artt6864]

Out of curiosity Liz, did you get that resolved?

[@cayman2010]

Health hazard.

[@ieroen]

The pre-booking message seems to have disappeared since the last update! Thoughts?

[@markuszsudoz3268]

I can't find where to adjust pre-booking message either...

[@marcelabreton6133]

7 killers

[@accrualworld318]

In case no one else has told you, Airbnb removed the Pre booking message

[@billythm]

Do u have any Black Friday discounts going on for your courses?

[@AirbnbAutomated]

We are doing a promotion for Black Friday yes sir

[@jessicapumarol3133]

@@AirbnbAutomated what's the promotion

[@susantunno3047]

Sean, how has the new rollout bullshit affected your business? Would appreciate your report on the 4th quarter earnings report and loss of hosts and occupation rates crashing. How or why should occupation rates crash? And the search AI malfunctions and hides properties and jumps around the map, and offers split stays, which are not asked for when a full stay and the places desired is offered and available, just asking--what the XXXX is going on?

[@szasremmurd8002]

“Rich white people do (*can afford) more drugs than poor people “ that’s a bar right there that many hosts or anyone fail to think about.

[@ybever]

Good video now I will stick with hotels, because I don't need someone judging me because I can only stay 2,days not 4 or 5.

[@ariannahorton]

It's a combination of risk factors, not just a 2 night stay! If you're a sincere person not a criminal or party hound you shouldn't have a problem 🙂

[@Michael.P247]

I’ve had a few guests from Hell….

[@richardwayne5452]

Bad guest are everywhere even in the hotel business. I’m glad Airbnb are loosing money and hope they loose the homes. 😊

[@NowAbundant]

"Rich white people do more drugs than poor people!!" 🤣🤣 no lies detected

[@Geekstopshop]

Hey Sean. Just wanted to point out that the intro is misleading on the commited murder article when in reality those folks unfortunately died of carbon monoxide poisoning. It's unfortunate that this was mentioned as a murder during the people staying in Mexico in your video bud.

[@AirbnbAutomated]

I should have cross checked the articles my editor added. My bad.

[@AirbnbAutomated]

There was one in Australia where two men (hosts) murdered their guest. That one was brutal

[@Geekstopshop]

Thank you for your quick ready response, I really do appreciate that. I have my Airbnb’s in Mexico and I know this country isn’t the most perfect place to reside and manage Airbnb’s. So I do appreciate you clearing that up as I know you have a large following and it could affect business down here at some scale. 🤗 Thanks!

[@soothe-bynature1969]

"Rich white people", lol not only white people goes to college 😂😂🤣🤣🤣🤣

[@sean4060]

I had a kunty woman give me 1 star even after I provided her with a rice cooker, high chair, pack n play and extra rug that she happened to need for some reason

[@jeffmartinaz]

That's your first mistake. NEVER cater to people like this. List your amenited, adn stick to them. Never budge. Run this business like a hotel. Is a hotel going to bring you a rice cooker, etc? Nope. If you give these people a single inch, they will screw you with it.

[@sean4060]

@@jeffmartinaz She was a real kunt man. She had a nerve to send me a link to Amazon to buy her kid a playmat. That’s where I drew the line in the sand. I hope she gets hers one day.

[@mickyfinn023]

This person speaks from experience. Don't budge you're right!

[@sean4060]

To avoid bad guests, I typically avoid renting to people named Tyrone and Felecia. If you rent to people like Bob, Susan you should be fine. Names like Sean are g2g as well :)

[@flawaii-pines6858]

Do you say "Bye Felicia" when you dont book to them? LOL

[@gotellthem]

It’s sad but true

[@sean4060]

@@gotellthem Very sad but yes true

[@notanotherone5564]

Yes. Also avoid the Kyles, Chads and Brads

[@flawaii-pines6858]

@@notanotherone5564 LOL! INDEED! But after further review Brads are beginning to come around with maturity, heed caution though and see if its a Bradley or just Brad too, there's a big difference.

[@vLifeSystem]

Total BS that's been proven to be BS at minute 13:40. Great video but stop spreading lies.

[@AirbnbAutomated]

Would be a weird thing to lie about

[@jeffmartinaz]

So...how many properties do you have, my friend? We do this exact thing. Having a valid, working number is a requirement to rent from us. If you don't answer the phone, we don't give you check-in info. Airbnb backs us every time.

[@vLifeSystem]

@@jeffmartinaz I only have 15 properties. I was just refuting the whole Russia helping Trump hoax which has been proven to be a smear just like 95% of what the MSM says about him. I have to call out BS when I see it. Sean is spot on about everything else because he is at the top of the Airbnb game and is a fabulously generous mentor that I'm grateful for.

[@vLifeSystem]

​@@AirbnbAutomated you are a tremendous mentor and I'm very grateful for all of your content these past several years. You'll never know how much you've helped me. We just disagree on politics unfortunately. ROCK ON BROTHER!